Top Internet service provider in Grass Valley
Verizon
682 Freeman Ln Ste B, Grass Valley, CA 95949, United States
To list all of my complaints would make this post way too long so I will list a few.Verizon is a master at bait and switch.As an example, I had discovered that the hot spot that connected directly to my phone with ATT was very expensive to use and asked what their hotspot was like.The salesman said, “this device is so much better, you will love it!” and, it was FREE with the purchase of...well, I agreed to the required gadget, along with new phones that I had planned to buy. (The plan was to use the hotspot device at my office where I had no phone service, I was assured that this could replace the need for a WiFi connection at work. Pretty cool, huh?I trusted him to know and I followed his assurance that I would be much happier, I purchased one hotspot for me and one for hubby.I also purchased a boatload of stuff that they said I needed, or didn’t know that I wanted, and would only cost small amounts or free with my purchases. Again, cool!At checkout, they took me to an electronic device to sign for my purchases.I was presented with a copy of the contract, tucked inside my purchases and I was on my way outta get to know my new phones.Got home, read the signed contract and found out that EACH item received, free or discounted, came with a large, unreasonable, fee to establish the account (service fee) ANDin addition to this hook up fee, the “free” hot spots required $20 per month for use PER device! Yep, I was paying more than $50 and an extra $40 per month for my free and really great new hotspot service! Okay, as long as I was getting WiFi for my internet service at work, it was worth it, I thought.However, I discovered that not only was I required to carry this hotspot device with me, I had to dial the number to activate it whe I used it. This was anything BUT better than my ATT hotspot!I contacted verizon to say I wanted to return and discontinue the hotspot service and was told I would owe an early disconnect fee PLUS over $300 on EACH device, because I had signed up for 2 years.Remember that this was touted as a much better option to the hotspot included in my ATT account; but I could not get internet service on them where I needed it! Totally worthless device and program and I was stuck paying $40 per month for two hotspots with a device that never was taken from the box after I tried to make it work, because using it increased the fee even further.Yes, I was stupid to not ask more questions or demanding to read the contract before signing, but the salesman really took advantage of my trust and technical innocence to grab himself a hefty paycheck, I am sure!So much more to this but, trust me, he never cared about helping me, he just wanted to pad the bill. I am sure that they all had a huge laugh at my expense, heck, I would have laughed had I not been so terribly misled!After 3 years of paying Verizon almost $200 a month, I am finally happy to be switching to another provider and putting their unconscionable business practice behind me!If I could, I would set up a booth in front of this store and warn everyone entering about how their tricks and false/misleading promises making them sign an unread contract to bind them to a long, expensive and unwanted service contract.Beware!
Verizon
117 W McKnight Way Ste C, Grass Valley, CA 95949, United States
This Verizon store is always my favorite. Every member of staff I have interacted with have been ...
T-Mobile
2082 Nevada City Hwy, Grass Valley, CA 95945, United States
Nice and friendly staff. But I was charged a fee for paying my bill with them in person and I hav...
Verizon
2180 Grass Valley Hwy, Auburn, CA 95603, United States
My husband and I were at your store around 10:30 this morning, Tues, Sept 26. We were immediately...
Verizon
2068 Nevada City Hwy, Grass Valley, CA 95945, United States
I went in frustrated, but Julian very patiently walked me thru every issue to completion. Even th...
T-Mobile
1850 Grass Valley Hwy #15, Auburn, CA 95603, United States
A couple of days ago we talked to Lilly & Kevin about different plans (very friendly and customer...
SmarterBroadband, Inc.
15533 Johnson Pl, Grass Valley, CA 95949, United States
I am so extremely pleased with our Internet provider and customer service we get excellent Internet and we are in a remote area that doesn’t get Wi-Fi usually the guy who installed our satellite was fast and talented and if we ever are late and need a couple more days to pay our bill they are super sweet and understanding I would 1,000,000% recommend them to anybody in Nevada County!!! Thank you smarter broadband!! My family of six always thanks you!! With them needing to do homework and watch Netflix and play fortnite! Lol. It’s always super fast!
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