Verizon in Auburn

Review №1

2024-03-31 00:04:13

We went to this store on grass valley highway this morning. The service was amazing. We needed to set up a new phone. Zach waited on us. He was great. He is a great employee and deserves a raise. I anticipated to not have a good experience and glad I was wrong. Thank you Zach.

Review №2

2024-07-02 00:13:06

Gabriel L. Was patient and informative. We appreciated his ability to breakdown the pros and cons for us.

Review №3

2024-04-23 15:41:09

The employee was knowledgeable and helped me in detail and was patient with my situation.

Review №4

2023-09-27 04:53:31

My husband and I were at your store around 10:30 this morning, Tues, Sept 26. We were immediately greeted by a female employee who said she would be with us soon. She was with another client and we understood she had to complete her business with her. Around twenty minutes later she informed us that another employee should be there any minute. He walked in at the same time, walked right by us without acknowledging us, went into the back of the store and came out a few minutes later. He sat at his desk, turned on his computer and got on his phone. Still not acknowledging that we were there. We waited another ten minutes or so and he never offered to help. So we left.

Review №5

2023-11-07 15:27:52

Verizon as a whole could have been much better. There was never (not once) a manager in the store, and although we were promised by Verizon more than once that the store manager would contact us, no manager ever called. What could’ve made my experience better is if Lacey was the manager, seeing as she was the only one showing up and not only doing her job, but doing it so well that she made a 2 hour store wait actually tolerable (for every customer waiting there). She made the old timers feel confident instead of discouraged and out of touch, and she multitasked like I’ve never seen. Lacey is a gem and Verizon is lucky to have her. How she is not receiving a manager salary for doing manager work and literally running that store is beyond me. We just switched to Verizon and had a pretty terrible experience from the beginning. If it wasn’t for Lacey, we would’ve 100% already left, as would most of the angry customers she had to deal with in the 4-5 times we’ve been in her store to deal with Verizon issues. That girl is a rockstar and she’s single handedly saving your customers. Encourage your employees to be more like Lacey and give that girl a raise!

Review №6

2023-11-01 19:14:46

Zack was FANTASTIC on October 10th. He is kind, interested & most helpful. I was trying to figure out a wrong done in the Rocklin store. I had returned there for correction & assistance but received a shrug of shoulders & brush off! The sales girl had even given me her home # but doesnt answer. Zack connected me directly to Sheila, a rep at corporate. She solved the issue but said I needed to return to the Rocklin store! I dread this. If only I had purchased the new plan & phone from Zack in Auburn!

Review №7

2023-01-24 22:48:49

For the most part yeah, we had a good experience at this particular Verizon store. Val was very helpful and we appreciated his help with switching all of our phones from AT&T to Verizon. The problems that we had was with the actual transaction itself.Sean the manager got involved with our buying process in the middle of selecting our phones. He started offering us deals on earbuds, connectors, and phone cases. Because he turned on the music and started vacuuming. It became very confusing on what we were paying for and what deals he was offering buy one get one free. we had everything negotiated on paper and then when he typed it in the computer, the cost changed. When Val was trying to type up the receipt, Sean came over his shoulder and started in putting things into Val’s computer and messed everything up. The next day we had to return and go over the receipt with Holly and Val and Sean came in and was confrontational when he saw we were questioning the receipt and doing returns. He again started to vacuum and do a lot of things to distract dealing with the mistakes on the receipt. It wasn’t until after he left that we were able to actually talk about what was offered and what was given. We finally were able to complete our transaction with Holly and Val. They were very helpful, but I think the store manager is making things difficult for customers and the workers at the store.

Review №8

2023-02-22 00:39:08

I had the pleasure of working with Sean. He was very knowledgeable, personable and added good dose of humor. He answered every question I asked and took care of walk in customers while setting up my new iPhone. All customers were handled. Great employee.

Review №9

2023-04-19 02:52:05

I went into Verizon because I was due for a new phone. Sean and Lacey not only helped me find the perfect phone to suit my lifestyle, but carefully considered my budget as well. With their excellent customer service and charisma, it felt like one those days where you dont realize how much time has passed. I will be back without a doubt!

Review №10

2022-06-02 16:13:22

This Verizon store, and especially Val, provided the best customer service experience we could have hoped for in purchasing a surprise graduation gift. Val provided me with all the information I needed for taking advantage of a special promotion. He communicated with me even during his off-hours with status updates of our order and ideas on how to create a fun surprise for our daughter. His attentiveness continued when we picked up the order, as he took his time enabling the new phone, transferring all the data from old phone, putting on case and screen protectors for us, and even insisting he register our product warranties so we didnt miss out on any benefits. Even when the store got busy, we never felt rushed. I will continue to make our upgrade purchases from this store -- instead of online or at third-party retailers as Ive done previously. Thank you!