Presentation on Map Reviews Nearby

Verizon in Grass Valley

4.6 (199) 2068 Nevada City Hwy, Grass Valley, CA 95945, United States

Categories

Cell phone store
Internet service provider
Telecommunications service provider

Location on the map

Grass Valley, Nevada County, California, US

Phone: +1 530-798-5021
Site: https://victra.com/stores/ca-gra...

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–8 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 4.6

199 Reviews for Verizon 2024:

Review №1

2024-04-27 01:19:14

I walked in to ask information about an Apple Watch, I came out with new iPhone 15, and an Apple watch. That would show you the quality of service and excellent salesmen they have. Josh was amazing, answered every single question, and I had a lot, with the best attitude, so did Michael and at the end Tom Holland look alike, every interaction was delightful with each one. You can see they get along and like what they are doing. Very sharp, knowledgeable and just very kind. Congratulations ! You hired some great lads.

Review №2

2024-06-21 01:51:48

Fantastic store, great environment, and knowledgeable employees. Highly recommend this store. Especially the young man named Julian (?). He was especially helpful

Review №3

2024-02-26 04:32:06

Josh and Michael, two outstanding young tech specialists, made our third experience with IPhones another wonderful experience. All needed information was provided clearly, completely and with a calm sense of humor. My wife and I entering our 80’s, were made to feel completely at home with our new 15Pro!!

Review №4

2024-04-13 21:03:34

Old phone went kaput. Next day I was all set with an affordable upgrade. Great service. Recommend making an appointment during busy times.

Review №5

2023-11-13 20:47:29

Josh helped me set up my new phone today. He was very personable, calm and professional. All necessary information was explained clearly and patiently. He made the whole process seamless and enjoyable.

Review №6

2023-12-06 03:19:09

I went in frustrated, but Julian very patiently walked me thru every issue to completion. Even the ones he couldn’t help me with he gave good guidance towards a resolve. I left happy and calmed.

Review №7

2024-03-15 14:06:40

Very helpful and knowledgeable customer service representatives. They solved the issue I was having with my phone- not getting verbal instruction when using GPS.

Review №8

2023-07-31 20:41:04

I guess it was luck of the draw I was in and out. My experience was good. Josh was courteous and polite five stars across the board. Im happy with the purchase and the product that I acquired.

Review №9

2024-04-23 21:46:07

Michael and Jake were extremely friendly, knowledgable and helpful.

Review №10

2023-07-28 01:12:36

Josh was amazing at helping me activate my phone! I only had to wait a few minutes for assistance and he only took a few minutes to help resolve my problems. He is great in my book!

Review №11

2023-06-10 02:45:00

I arrived at my appointment time and saw an associate soon after. Caitlyn explained everything well and was very helpful as I decided between Apple & Samsung. She made the decision easy for me. The rest of the transaction was handled efficiently and I was soon on my way.

Review №12

2023-05-24 23:47:47

I had a phone problem with an elderly parents phone, that Michael helped determine. Then I decided that my old phone could qualify to be Upgraded!He swiftly began and soon after, I had a new one ! Michael handled every question,knew his job extremely well, kind,professional,beautiful smile!! Verizon I hope you’re listening!💕

Review №13

2023-11-25 05:21:58

The guys were very helpful and patient. I so appreciate their willingness, availability and ability to help maneuver through a very difficult situation. Thank you so much!

Review №14

2024-04-16 04:35:57

Apparently its called victra. Ive gotten the biggest runaround of my life the last couple days as they wouldnt explain the difference

Review №15

2022-11-01 16:35:53

The agent who helped me in the store, Ben, provided me with the best service I have ever received. He advised me of the best options for my situation. He also is very tech knowledgeable, which is extremely helpful, especially for a senior! He’s extremely respectful and spent all the time I needed for the assistance I’m extremely happy with my new iPhone 14 promax and can’t say enough good about then your sales agent. I hope that he is recognized for excellent customer service.

Review №16

2023-06-24 05:14:34

Awesome staff here! Sage was the knowledgeable and capable agent of change my dying phone needed to get migrated to a new Google Pixel 7a, another great camera with a phone built in 😉

Review №17

2023-11-16 22:19:41

Josh was extremely friendly and helpful! I really enjoyed my store experience because of him.

Review №18

2023-04-17 04:04:32

The last time I came in, some lady added an ugly phonecase onto my bill, and I didnt realize until she put it on my phone. Am I to blame for paying without checking? Yes! But should she be putting stuff on the bill without asking first? Definitely not. Guess I have an ugly, clunky, $60 phone case I didnt want. Check what youre paying for before you buy it.P.S she did not tell me the items I wanted that I thought I was getting deals on. I was not getting deals on raising my monthly bill by $100. Overall, it was a terrible experience.

Review №19

2023-08-09 16:06:54

Came into the store to switch my service over. The team was quick and efficient with helping. Also suggested a better service option and helped us save some money!

Review №20

2022-07-15 00:14:38

We recently had a full switchover with multiple lines across multiple accounts from consumer to business - a long process. The people working there were friendly and amazing at their customer service. Had to spend around 8 hours in store over course of the weekend and the person helping us, Ben, was working tirelessly to get us situated. Very helpful, friendly, and accomadating. The other workers seemed amazing as well as well watched many clients come and go throughout our own process. Verizon itself can be a little slow and confusing sometimes but never at fault of the storefront workers. Highly recommend this store for quality and customer service, and a big thank you to Ben for being so awesome and helping us.

Review №21

2023-05-26 03:21:45

Josh helped us and he was both super knowledgeable and very kind! Had a great experience and will definitely be coming back to this store in the future.

Review №22

2024-02-16 05:19:59

Joe was excellent. Very thorough and patient.

Review №23

2023-05-31 15:45:21

Great customer service. Everyone was very helpful, polite and welcoming. Store was clean. Once the AC is fixed I’m sure the employees will be just as happy as the customers.

Review №24

2023-11-01 19:02:31

So far, I have really enjoyed working with this company.I moved over from a different one. And so far, so good customer service is great. Reception is great.

Review №25

2023-03-26 17:50:37

Michael was absolutely amazing and made sure I left with everything I wanted and needed. He was very clear, informative and patient the entire time. I am a very happy customer!

Review №26

2022-12-25 03:19:37

Great service! Super helpful and not pushy at all. Made things flawless for us. Highly recommend. Ask for Robby- knowledgable and great personality- zero sales pressure and went the extra mile for us.

Review №27

2023-03-16 19:29:33

Angie was excellent in helping me to purchase a new phone. She was very efficient and knowledgeable about the entire process, including our account information.

Review №28

2023-02-05 00:54:01

Visited the store to order a cell phone that hasnt yet been released. I got help from Angelique who was super helpful and really knows her stuff. She helped me with so much stuff that I cant post it all here, but the bottom line was that I was extremely pleased with the experience.

Review №29

2024-04-11 22:39:51

Worked with Josh who was very knowledgeable and helpful.

Review №30

2023-11-25 03:20:41

I was so pleasantly surprised at the amazing and excellent service Josh provided! If I could give 10 stars I would!

Review №31

2024-03-30 01:07:57

They were great very proffesional

Review №32

2021-08-23 15:19:48

Josh did a great job helping me transfer my SIM card and all the info off my old phone to the new one. He also replaced the glass cover on my phone for no extra charge (just had to buy the replacement). Excellent customer service -thank you!

Review №33

2024-02-14 00:07:13

Very friendly and extremely helpful staff

Review №34

2023-01-26 01:25:39

I hate coming here..every single time I make a apt. not once have they honored it or asked if anyone was here for a apt. Im literally waiting here again while writing this WAITING AGAIN..last time I waited 45min..right now Im going into 30min..prior to the last 2x the 3rd time I waited with apt. Over 60min. This place clearly needs more customer support. I honestly feel bad for the employees that can use the help ..their clearlyshort handed

Review №35

2019-09-06 23:01:24

While I had to wait almost an hour to be helped, once it was my turn everything went super smoothly. Dillon did an excellent job of explaining all my options and looking for ways to save me money. He was friendly and extremely knowledgeable.

Review №36

2023-03-23 09:02:51

I highly recommend the Verizon Store next to Savemart! The salespeople are professional, experienced, real, and every other word that describes excellent customer service! I had gone to 2 other Verizon Stores to purchase my IPhone 14 Pro Max- after being in each store about 30 minutes observing while I waited I walked out- if the customer service isn’t good while you are watching them with other customers it’s not going to get good with you! At the Verizon store by savemart Caitlyn. Or Angie are definitely top notch customer service savvy employees! They know their stuff- you can’t go wrong there! Enjoy 😊

Review №37

2023-04-29 03:35:06

Michael is AWESOME! He took care of everything and explained everything in detail. I highly recommend seeing him for your Verizon needs!

Review №38

2019-02-23 16:43:52

I was helped personally by the manager Brandon. He is such an intelligent young professional who is attempting to change the reputation of cell phone customer service providers. The staff he has employed are not only fun and knowledgeable, but are a representation of the work going into this location. I strongly recommended coming here if you are new to the area or have been a long time customer. Very happy with my experience!!

Review №39

2022-01-15 03:17:10

I tried to return two items to this store today. The lady that worked with me was rude and unhelpful. We have shopped here numerous times and mostly had good experiences, but the lady today was flat rude. Today, they deserve 1 star. I will not shop here again because of how rude she was. You have to have standards.

Review №40

2023-08-07 02:12:05

Everyone knows when you go get an upgrade… it isn’t a quick visit but Carley was informative, helpful and fun, making the time we spent there go faster.

Review №41

2019-12-29 04:15:48

Dillon was kind, friendly and knowledgeable. He quickly summarized my needs then came up with the best solution, and processed it quickly but not appearing to be rushing through. I appreciate his customer skills.

Review №42

2024-06-21 00:23:08

Made an unpleasant experience very doable

Review №43

2024-02-21 23:11:54

Fabulous. Felt relaxed through the entire experience.

Review №44

2019-06-27 21:41:57

Tayler did amazing! She was very knowledgeable and detailed. I was extremely impressed with the way she helped me out especially since Im an older gentleman. The staff was very friendly and enjoyable. 10/10 would recommend this store

Review №45

2022-08-17 00:34:49

Terrible experience.This is a third party store, apparently not run by Verizon itself. The customer service was a joke. Waiting times are HOURS. Bring your tent...Extremely unprofessional. Lots of hidden fees.Most likely you will not get what you need, at this location.I would avoid going in there at all cost.

Review №46

2022-11-11 15:28:22

The screen on my old 8 phone had a diagonal crack, and only the lower portion was visible. Ben managed to get nearly all my data transferred to a new phone, and find a good promotional price too 😊

Review №47

2021-11-23 04:41:49

The Grass Valley Verizon team is amazing! Excellent customer service from Josh and Destiny. Also a 3rd employee who was still training watched over when he wasn’t with a customer. He was eager to learn and very friendly ( I didn’t catch his name)

Review №48

2020-11-25 03:59:45

I couldn’t be happier. Chandler, the sales rep, was wonderful. Wonderful personality. And he was efficient and knowledgeable. Explained everything clearly. Plus it only took around 10 minutes to switch from my old carrier to Verizon! And now I have excellent reception in my home. Never had come close to that before! My calls were always being dropped or breaking up or nonexistent!Thank you Verizon! Thank you Chandler! And to think I suffered needlessly for years!

Review №49

2022-07-06 18:07:30

Canceled Verizon due to the local tower being inoperable on and off for years. Unable to make calls or text and receive calls or text. Called CS. They promised they would fix it. For 6 months I had the same problems.So I switched to AT&T. Verizon locked my phone so I was unable to transfer it to AT&T for 21 days. They couldnt fix it using any excuse. My account was paid off and still no help from Verizon.I was told by an ex-Verizon customer that they do that to try and keep customers from leaving.HORRIBLE CUSTOMER SERVICE.

Review №50

2024-03-14 00:26:03

Fast seamless pleasant experience today!

Review №51

2022-10-27 17:55:25

Great customer service experience with Frank...thorough, efficient and friendly. Couldnt have made getting my new phone any easier! Much appreciated!

Review №52

2020-01-27 23:05:22

David is the most pleasant and congenial young man. Today is my third day here with a new phone and old devices. It was a lot of things to handle and he was so nice and competent. Best guy. Can’t say enough good things about him.

Review №53

2020-12-28 06:51:23

Adam was awesome! Bright and kind with the patience of Job😇. Very professional and he answered all of our questions without hurrying us. This guy gets a 10!!!(Move over Bo Derek)💃💫

Review №54

2022-05-21 01:05:03

The staff was very friendly and helpful. They answered my questions. And I was able to get what I needed very quickly and get out the door so it was all good.

Review №55

2022-02-01 17:37:53

This is my closest Verizon store. like most people in the area, this store is still an hour an a half away. I called to check to see if they have a product in-stock so I could come in a buy it. they told me they couldnt tell me whether or not they had it because theres potential they could sell it by the time I got there. she said I should still make the drive even though they couldnt confirm that the product I was looking for was in-stock because if they didnt have it they could order it for me. does that seem logical at all? drive down here, see if we have it, if not we can order it for you. Are you joking? I can order it without leaving my house. Your store is useless. The point of a store front is inventory ready sell. If youre not willing to answer inquiries in regards to your inventory then just dont stock the store... she could at minimum say we do have some iPad pros in-stock but I cant confirm quantities as they may sell by the time you get here, instead I got a I cant answer questions in regards to inventory youd have to come down to the store to see for yourself.What a joke of a store.we stock all the latest phones and tablets!no way! which ones?!sorry, I cant tell you, company policy

Review №56

2023-04-24 18:09:03

Good customer service but because its a corporation they dont have ink to print your receipt they should give them enough ink to print receipts for people that want them

Review №57

2019-10-07 19:21:53

Dillons was extremely helpful with choices and suggestions. He is the best cell phone rep. Ive ever talked with. Gave us best deals he could offer. We will definitely see him again.

Review №58

2018-08-04 04:00:39

Terrible accessories marked up an outrageous amount. No joke like 120% that of Amazon prices.I found out the the hard way. Bought a questionable screen protector and case for the first phone that I have bought in 5 years. My bill was over $100. Being ignorant, I believed the BS the sales person gave me and thought that phone accessories where just really expensive these days.Went home and showed my wife the bill and quickly found out that no, phone accessories are not that expensive, especially the the ones I bought from this store(and they had really bad reviews online).Now realizing I have to go back and return this junk, I remember that the sales person promptly applied the screen protector and now cant be returned. Still I had the case which could still be refunded.With eyes glaring at me I went back to the store. Asked for a refund on the case and a little compensation for the screen protector. The gentleman was very nice and said all he could do was refund me for the case. I asked him about the price gouging and he said that he has talked to the manager about it and didnt agree with it.After refunding the case I asked to talk to the manager in which the the gentleman promptly abliged and went to the back room to retrieve the manager. After a few minutes the manager came out and greeted me with obviously no intention with helping me(fair enough it was my mistake for buying this overpriced junk). The conversation continued for a bit to no prevail and as I was about to leave when I asked him if he would buy anything from this store and his answer was No.As I was leaving an older gentleman was entering the building, seeing that he was their prime victim I warned him about the price mark up. At which point the manager promptly came out told me I wasnt welcome there anymore.Yeah like I would ever back.(Please forgive my grammatical errors. Review was written on my my smartphone)

Review №59

2019-07-06 23:58:22

I worked with Megan at the Verizon store next to Savemart in Brunswick. She got me an amazing deal on my phone, provided coupons for my accessories, and was nothing short of amazing. She was kind, thorough, and explained everything I needed to know and I had nothing unexpected on my bill. I am extremely happy with my experience and I recommend everyone go see her!

Review №60

2021-12-02 08:58:11

Ive never been satisfied with Verizon. Theyre prices are very high and they make it very difficult and expensive to so business with them. On the flip side of that, their coverage area is huge and the actuall cell service is better then any of their competitors. If they werent so greedy and they tried to make being their customer easier financially, theyd get 5 stars from me. But now? I could only afford to give them 1.

Review №61

2021-01-16 03:55:22

Celestine and the staff were very helpful and attentive to. my questions. I appreciated their candor as well when it came to my fairly tentative opinions. In short, they made it a worthwhile use of mt time

Review №62

2020-01-24 03:46:37

I was pleasantly surprised how efficient my pickup was. I was greeted when I walked in and out the door in less than 10 minutes. Since I was coming after work, it was great to accomplish my mission and head home with my new phone and zero stress.

Review №63

2022-10-06 22:23:43

I was assisted right away by a rep who was very knowledgeable and professional. Within an hour I had my new iPhone and everything transferred successfully from my old phone. Thank you!!

Review №64

2020-12-18 00:50:46

Needed 2 new phones and went to Verizon in Grass Valley. We worked with Jake and then David today. Both were very knowledgeable and patient and helped us pick out the phones. David transferred all our data and my 6000 songs to new devices and we were on our way. Excellent service!

Review №65

2023-10-01 03:15:15

David, Michael, and Danielle made everything so easy and relaxing. This is my local store now.

Review №66

2020-11-20 00:58:53

Celestial was super helpful!! I came in to buy a new charger and she charged my phone so could use my google pay. While I was there she also did a great job helping the other customers in the store.

Review №67

2023-07-31 00:26:19

Michael was so helpful and made sure each customer was waited on and acknowledged.

Review №68

2020-01-01 01:32:49

I had a great experience here. Short wait time and my professional Celestial was very kind and helpful. She was knowledgeable, thorough and even had a good sense of humor.

Review №69

2021-02-03 23:41:57

Jacob was amazing. He was very attentive. And knew exactly what we needed. He made us feel important and stuck with us the entire time. He deserves a raise. And a promotion. He was knowledgeable, kind, and listened to us.

Review №70

2022-08-12 23:01:28

Information that was given to us was different by each employee that we had spoken to/with - in regards to a stolen phone. It was frustrating that suspension couldnt be applied to the iphone, at the time of request ASAP! Mainly due to the fact that all of our confidential phone information/passwords & personal info was viewed & compromised by the stolen individual(s).

Review №71

2021-03-01 01:07:18

My service rep Adam was great and very informative. He helped me make the choice for a phone that would best suit me. I switched from AT&T to Verizon and am grateful I did. My service is 100% better.Thank you Verizon

Review №72

2018-12-10 16:04:12

The staff that was present on the morning of December 9th, 2018, is in desperate need of customer service training. A warm greeting would be nice. Condescending attitude towards senior customers was disturbing. Lack of willingness to help when you are not buying something is a problem.The hours on the door and the neon open sign did not correlate with the actual opening time. When I pointed out that was confusing, the young woman staff member pointed out that it was the same reason she explained to me the previous Sunday . (I never had this conversation with her at any time.)I hope that the owner or manager of this store will make sure their staff are trained in how to be welcoming, helpful and polite.

Review №73

2023-03-08 03:14:36

Excellent service from Michael. He knows the products! And same for his coworkers. This is a friendly atmosphere.

Review №74

2023-07-18 15:33:09

Carly was very knowledgeable, efficient and thorough in making my purchasing experience pleasant.

Review №75

2020-11-16 20:06:52

He was very considerate to the people in front of me Who took an hour of his time while he was alone, which left about seven of us standing and waiting for an hour to get up to the desk. But he was considerate and thoughtful to me even Though by this time I was agitated.

Review №76

2022-08-18 22:09:12

Everything went smoothly and easy when I went in to get a new phone. Destiny is amazing and helped me out quick, efficiently, and with a great attitude.

Review №77

2023-03-20 01:57:01

Everyone was helpful and working diligently to provide fast and efficient service to all that were there. Kelsey was patient with all our questions.

Review №78

2023-02-19 22:54:08

Excellent customer service after waiting a long time. Carly was efficient, knowledgeable and eager to help

Review №79

2019-12-26 00:55:53

Matt went above and beyond far exceeded my expectations.I’m not very phone savvy and he made sure with out a doubt that every thing was transferred to my new iPhone 11 and gave me a follow up phone call the next day to make sure my updates went smooth.Thank you again Matt.

Review №80

2019-08-31 22:19:44

Tayler went above and beyond to help make this transaction very simple and easy for an old man like me. Tayler didnt show any annoynce on all the questions i had on the new phone, highly recommend her!

Review №81

2019-11-13 22:34:36

Ive always had a great experience at this particular Verizon store. Today was no different. Matt was Amazing!!! He went above and beyond to help me. I will keep going back for sure!!

Review №82

2022-12-17 02:02:30

Every single one of the humans working at Verizon in Fowler Center are super helpful and kind! They work as a team, helping each other and helping me. Thanks, Caitlyn!!!!!

Review №83

2020-12-04 21:58:52

One month and 2 days ago, I made an appointment to become a Verizon customer.! I am old school so I bought my J3 V new old stock phone online. Brought in both my phones, and went next door to shop at Save Mart. about 45 minutes later, done shopping I picked up my DELIGHTFULLY TRANSFERED New phone, and have had only Passwords update to do since. I AM VERY IMPRESSED by the staff, and their care of my data, photos, and information. Enjoyed it for the first time as this is my 3RD carrier.!

Review №84

2022-06-14 21:13:23

Nice young man. Very helpful.But feel there should be a “take a number” system setup. Some people are not as assertive as others and others step up out of turn.

Review №85

2022-12-05 19:30:50

Caitlyn quickly and efficiently identified the phone best suited to my needs, Pixel 7, and found a very appealing promotion for this phone, She is very knowledgeable. Thank you.

Review №86

2019-02-19 23:30:35

The staff is excellent, great customer service! They really take the time to help you with whatever you need. This place will be my official go-to Verizon store moving forward! Come see them, youll be glad you did

Review №87

2019-07-30 23:19:52

The gentleman who worked with me for 11/2 hour was patient, knowledgeable and was able to get my voicemail issue resolved after many various tries. I found out I should delete voicemails after 15...didn’t know that. He renewed my faith in Verizon.

Review №88

2014-03-26 23:53:17

Wonderful customer service. The young lady who helped me was very effecient, and was able to answer all questions posed. Talking to the staff was a very pleasant experience, with little to no awkwardness.

Review №89

2023-12-11 06:14:42

Sage is awesome! Thank u so so much!

Review №90

2017-01-07 00:37:56

WORST customer service Ive ever experienced with any Verizon wireless affiliate- Weve been Verizon customers for over 15 years. My parents went to this store to finally get my dad a smartphone. The salesman hoodwinked them into buying a particular phone that came with a $200 rebate that (SURPRISE) had to be spent on the bundle they had in store. The cost was $200, so as the salesman said, they were getting all this stuff for free! He speed talked his way through the pages of paperwork (sign here, initial here..) then at the end scribbled numbers showing what the old bill was, what the new bill would be with some extra taxes and fees and what the new monthly would be. None of these numbers were correct when I looked over all the paperwork & I let my parents know that both the tablet and HUM they had gotten had line charges attached. My parents were shocked, the salesman never told them these devices had a monthly fee and it was hidden in the paperwork in such a way that it took me several minutes to decode it. I took the devices back the next day and spoke to the manager, James Walker. James immediately became very defensive and told me that he was on the floor when his salesman was speaking to my parents and he heard him explain that there were monthly fees. My dad reiterated that he was not told and that the manager was only on the floor briefly talking to another customer and returned to the back, so he did not know what was or wasnt said. After insinuating that my dad was lying, the manager informed me that hed be happy to take the items back, but we would have to pay $110 in restocking fees and $40 in activation fees that he could not refund. I let him know that I found it very disappointing that he wanted to run his business in a way that profits from taking advantage of older people who dont understand what theyre being talked into and I hoped he would reconsider. He insisted that he had no choice, he could not waive those fees. While he began cancelling out the contract, I called Verizon customer service. I was told that this store IS NOT AFFILIATED with corporate and they do not have control over what they do. This should be posted in the window so customers know they are dealing with a loose cannon. The phone rep, however, provided Verizon customer service to which I am accustomed. First- asked to speak to the manager to see what she could do. He promptly told her he would waive one ($35) restocking fee. This contradicts his statement that he couldnt and had no choice. The phone rep next offered to credit our account any charges this store would not refund. While I was on the phone, two other reps in the store repeatedly rolled their eyes while I was speaking, whispering to other customers that we should have known what we were buying. Neither rep had a name tag on, but one was wearing bright green lipstick which I find highly inappropriate at work, on top of the inappropriate actions. The manager also announced during our transaction that his watch was a pain in the ass. Call me old fashioned, but I expect SOME decorum in a business. All I received here was rude and unhelpful behavior, lies and condescension. More time on the phone with Verizon today- fixing the mess he made of our bill (he tried to charge us early termination fees, which is illegal in California since we canceled immediately and also is not Verizon policy. When I tried to explain this to him in the store, he told me that his store could write whatever they wanted into the contract and that as long as we signed it, it doesnt matter that it doesnt comply with state law. Im sure there are lots of lawyers that would beg to differ.) Verizon corporate again was very apologetic and corrected all the fees he had placed. This included charges for insurance on all the new lines and devices that he told my parents they could not walk out of the store without buying because its Verizon policy. Another lie. What a mess. Thank you Verizon Corporate. If you value your time and good customer service, AVOID THIS BRANCH AT ALL COSTS.

Review №91

2017-09-18 03:13:00

Sales person never greeted me but asking her a question, she was put out to answer. The answers were questionably wrong. I got home to call Verizon and found all her snipping answers were wrong. There are other store fronts in the area and Ill never have to darken their door again. I wish for others to do the same, there is too many good competitors for them to be in business.

Review №92

2020-01-23 20:34:55

At the Verizon store in Grass Valley I had such a good experience the sales rep celestial was more than helpful and it she was very welcoming actually all the Reps I noticed were helpful to other customers she made me feel comfortable about upgrading which made me very happy Im completely satisfied with everything I had purchased thank you so much celestial youre the bomb and thank you Verizon youre the greatest

Review №93

2021-11-28 07:16:58

Lying, deceiving, dishonest, arrogant, condescending people work here, the manager is the worst by far and is a poor excuse for a person. Walk into this store and you are the next patsy or mark to be taken advantage of. Save your money and go elsewhere, theres plenty of competition

Review №94

2021-01-15 02:43:05

While Verizon stores locally here in the Grass Valley/Nevada City area seem absolutely slammed, overwhelmed and understaffed, in this pandemic moment, I received great service (on my 4th attempt today, between 2 locations)...from David at the 2068 Nevada City Hwy store.Thank you David for your patience, perseverance and problem solving ability.Verizon; you need to hire more smart people like David, lower your exorbitant rates, and work with sudden ferocious uncharacteristic integrity to push back against tech industry pandemic profiteering, casual acceptance of planned obsolescence, upgrade mandate, subscription servitude, privacy abdication and other unacceptable aspects of this our late stage capitalist mass consumption insanity. We only have one planet. And when this mandated manacle called my smartphone dies, I only want to visit you once.

Review №95

2020-01-14 20:06:01

I was the first person in the door, she began helping me as people started lining up. She was the only one on yhe floor and multitasked andbkept everyone happy at the same time... She was stellar!

Review №96

2018-05-22 19:59:50

See my post on the other Verizon store in Grass Valley for warning about bait and switch practices.My review of this particular store is connected.I purchased a replacement phone at the other location, but I wanted the SIM card removed from my “turn in” phone to protect my privacy.I was told that they could not give or sell the SIM card from the phone I had been using. They did say that they could erase the data from the phone. But I had to bring it here and they would erase it.I later discovered they would charge a $19 fee!I paid and waited while it took nearly an hour to clear, all the while being enticed to buy products and services.Verizon will do whatever they can to keep you in the store while they try to up-sell products and services.Beware of their promises and their bait and switch sales practice.

Review №97

2019-03-04 23:00:00

Brandon the store manager is awesome. Not only does he know his stuff, but he is polite and asks a lot of questions to hook you up with products to best serve your needs... thank you for your help.

Review №98

2022-10-10 21:00:30

I really like the receptionist at Verizon who helped me today she was very intelligent and articulate and got my new phone working easily

Review №99

2019-01-16 04:38:24

My experience at this site was 5 star. Corban defintely played a key role in this experience. I am a first time smart phone user having had flip phone for past 14 years. Corban helped make the transition less uncomfortable than I was expecting, no condescension given my total lack of knowledge of the smart phone world.

Review №100

2019-08-31 00:08:43

Not only did I feel confident in getting a new phone and having them transfer all of my personal data, it was fun and relaxed experience! Taylor rocks! Thanks

Review №101

2017-01-07 19:03:33

Sales Rep told me the wrong information when trying to upgrade my IPhone. Then all of a sudden I get so many charges on my bill that I was not told about because they were dishonest. Save your time and aggravation and go to a real Verizon store with reps that are honest with integrity.

Review №102

2019-09-03 18:14:02

Tayler and Veronica did great! Transferred everything even though my charger port was broken, went the extra mile to make sure it was done. Go to this store, the best store in town.

Review №103

2013-01-23 21:18:36

I went to this store after I wasnt able to be entirely helped by verizon tech support - I was greeted on entry and there was a bit of wait as the competent staff assisted prior customers. When my turn came, I explained what was going on and the young lady immediately remedied the situation (missing sim card) and even downloaded my contacts to the new phone and completed the activation. Very efficient and knowledgeable. The only problem is they are not a corporate store so I either had to buy another card or gp back to verizon and order one...which is what I did. thanks for the great support - I would highly recommend this location for technical knowledge.

Review №104

2020-10-23 17:22:00

Friendly, reasonably quick service. A bit unorthodox through COVID but they did a good job helping me and making good suggestions. No issues

Review №105

2019-10-19 19:36:25

Bit of a delay due to technical issues but overall very smooth process upgrading my phone. Dillion tried everything to help the transaction go smooth. Overall great experience besides the technical issues.

Review №106

2020-11-17 01:08:59

I was helped this evening by a great group of people today. They helped me troubleshoot my phones very strange issue and resolved it very quickly. I highly recommend this particular Verizon store.

Review №107

2023-08-04 21:25:29

I really appreciate Josh and all his patience and knowledge!

Review №108

2023-08-11 18:53:08

Josh was very helpful in getting my new phone. Thank you Josh!

Review №109

2020-01-05 00:02:50

Dillon was so personal, good natured and helpful. Very knowledgeable also. Went out of his way to get me set up.

Review №110

2019-04-11 20:11:22

Dylan is great over here at Verizon he was so helpful I have never asked to show appreciation for help service and he was amazing helping me out with my new phone being patient with the issues I had and I was just very I will always come back to this Verizon store with longest Dylans here it says Verizon next to savemart Dillons great thank you

Review №111

2022-10-24 03:19:03

Dayna was very helpful, knowledgeable, friendly, professional and patient. Great customer service!

Review №112

2020-11-19 19:59:54

Super helpful, patient, and determined to help me resolve my issues!! David worked with me every step of the way until I walked out with my new phone working perfectly.

Review №113

2020-11-25 06:15:30

My experience with this place has been excellent I have nothing bad to say about it Ive had one problem there the whole time that Ive been going and thats only that they sold me an insurance one time that they shouldnt have because its a prepaid phone I guess cant get insurance on it other than that its been excellent lets not forget they got some beautiful women up in there too Im talking, beautiful polite and curious thank you

Review №114

2023-01-10 14:29:29

Robby is the man ! Hes very helpful, honest and respectful of the customers time and money

Review №115

2019-03-08 23:07:58

Brandon Miller helped us at Verizon with two new phones. Excellent service he gave us. Very thorough in explaining all of the costs.

Review №116

2023-10-05 06:10:44

So helpful and completely took care of my needs 🙌

Review №117

2020-01-10 00:47:27

These ladies madenmy horrible day ending up being amazing!! Thank you so much for all your help and support, she even let me use her phone for a very important hospital call I needed to make!!! I cant thank you enoigh Celestial!! I wont be going anywhere but to YOU for anything else in my future!!!! ❤❤❤

Review №118

2021-03-03 00:26:28

My service rep Adam was awesome ! He was attentive, fast and very professional. I was in and out within 10 to 15 minutes...

Review №119

2021-10-04 23:54:15

The staff here are all friendly and very helpful. They helped me without charging me anything. Made my day!

Review №120

2020-11-14 23:50:01

Adam was extremely helpful, capable and patient. We would recommend this store for the service we received!

Review №121

2016-10-08 14:32:18

I spent a lot of time here and I have always been treated with great care. These people are some of the best agents in the area. Highly recommended.

Review №122

2019-01-20 01:47:38

I went in for a phone that could be unlocked when I travel. They sold me one that I have now learned cant be unlocked. I have tried contacting Victra multiple times with no response. After 5 hours on the phone with Verizon I have learned that a lot of what the salespeople told me was wrong. Go anywhere but here!

Review №123

2023-01-25 23:01:55

Robby was professional and very helpful. I actually had a good visit.

Review №124

2016-11-26 21:06:49

Knowledgeable sales reps and great service. Not knowing a lot about smartphones and jumping in for the first time, Athena was able to steer me in the right direction and answer all my questions. Thank You

Review №125

2021-05-10 15:12:46

A big thank you to Jake who not only helped me with my phone problem, but did so in a very professional manner. And this was just before closing time...cant thank him enough!\

Review №126

2019-10-26 18:15:06

Walked into the store to order the phone personally. Told it would take 2 days to come. 11 days later it never came and they never called, nor even ordered it. This was even after giving my paperwork. Will not go back again

Review №127

2022-09-03 18:48:44

Was a busy day after having to close in the morning but everyone was greeted with a smile and when served not rushed.

Review №128

2021-02-12 02:24:43

Celeste was amazing at my local Verizon wireless store she helped me beyond imaginable I could not thank her enough she went above and beyond her duties to get my phone thank you so much

Review №129

2022-12-10 01:01:50

New layout in the store that is very nice and allows for seating. Aesthetically pleasing and practical.

Review №130

2021-01-10 01:09:49

I love going into my local Verizon. Everyone is always so nice and I am old fashioned and like to make payments in person. 😍 Thank you Verizon!!

Review №131

2019-11-09 18:15:54

I worked with Tayler, first thing i explained was i was on a fixed income, Tayler didnt try and get me the most expensive phone and with my old phone screen being broken shr was able to retireve my information still!

Review №132

2023-08-09 02:12:56

Can I get a battery replacement? For iPhone 11?? N how much

Review №133

2019-02-23 00:10:26

Awesome experience with the Manager Brandon and Dillon. Ask for them. They are great and have incredible Patience.

Review №134

2020-11-04 01:44:39

Everyone at the store has been friendly, knowledgeable, and able to help me achieve all of my phone goals. big thanks, A+!

Review №135

2020-12-20 06:53:32

I had a excellent experience there. Will go back there in the future. Great place to buy a phone.

Review №136

2023-09-25 17:15:04

Very friendly and knowledgeable salesperson.

Review №137

2020-11-02 02:30:07

Awesome customer service went in for an upgrade and they were fast and on top of there job.

Review №138

2019-03-29 02:11:32

Awful service, nice while you are buying, any problems they are jerks. Not up front about hidden costs. Do not reccomend go to a real Verizon store.

Review №139

2023-03-03 16:02:35

Dayna was very helpful. Put up with all of my questions. Explained the phone.

Review №140

2023-04-14 22:29:55

I was very happy with my service, and with the Verizon representative named Gage…

Review №141

2020-01-07 00:00:19

Despite glitches within the system, Tayler remained calm and kept me informed as to what was happening. I would recommend this Verizon store to anyone.

Review №142

2020-01-11 04:41:04

Ashley who helped me tonight did a great job and has excellent customer service!

Review №143

2023-10-31 23:18:42

He was very helpful and very nice...

Review №144

2022-01-01 21:09:46

Young lady was helping her friend do some homework, she had no idea how long we had to wait? No one else in the store..

Review №145

2021-04-27 01:20:29

Very helpful staff.Employees were all wearing masks, they were not enforcing the mask mandate.

Review №146

2021-03-07 23:13:33

New phone was in stock, setup was a breeze, and Jacob was extremely helpful and got the job done. 👍

Review №147

2022-10-21 05:46:48

I wouldnt trust these folks with anything. We had to get corporate to fix a giant mess they made!

Review №148

2023-10-03 05:26:07

We love Josh Josh is fast Josh is funny Josh is great

Review №149

2019-09-08 02:47:09

Megan was AMAZING! Super fast, professional and handled all the issues efficiently and professionally.

Review №150

2022-09-24 16:27:06

Great place to get quality assistance as well knowledgeable employees.

Review №151

2020-10-14 19:27:01

It was a really long wait, but chandler was fabulous. No attitude and knows his business

Review №152

2021-03-03 01:53:17

Excellent service after going to 2 other Verizon stores nand not get Service at all this store has my business in Grass Valley

Review №153

2019-10-20 04:08:22

I go here often for tech assistance and the staff never fails to be immensely helpful, even when they’re swamped with customers.

Review №154

2020-11-26 01:09:53

Got me exactly what I wanted with a minimum amount of fuss. Even managed to bring my dead phone back to life long enough to get what we needed off it.

Review №155

2020-12-28 23:35:51

So helpful patient and just a very nice young lady couldnt ask for more

Review №156

2023-09-08 04:06:51

The person helping me was awsome!

Review №157

2021-02-04 06:36:17

He was pleasant, professional, and he got the job done right easily and effortlessly

Review №158

2019-09-19 02:56:18

The service was timely and informative...even when it was busy I got help with what I needed.

Review №159

2020-01-28 01:32:24

Was treated kindly and promptly. She was very professional and personable!

Review №160

2020-12-15 23:13:54

No waiting and rep was extremely knowledgeable, helpful and fun to work with.

Review №161

2020-10-21 19:52:52

This store has a great staff. Always kind and helpful!

Review №162

2020-01-15 23:52:06

They are very helpful here and have always soft all of my issues

Review №163

2019-10-25 18:19:46

Tayler did wonderful, very thorough with explaining all the details on the new phone.

Review №164

2019-09-23 19:54:46

They mostly just want to sell or upgrade your phone. Dont really want to help you with your phone you bought there a while ago.

Review №165

2019-11-07 01:10:21

Sales staff friendly and helpful. learned things we never knew.

Review №166

2020-11-24 01:21:44

Went in to pay my bill and as usual I was promptly helped and the whole process was painless.

Review №167

2016-09-29 00:39:03

Worst imaginable experience. They are very under educated about their services and products. Rather than just saying I dont know they mislead you with wrong information. Avoid this location if at possible.

Review №168

2019-08-14 01:46:45

Megan fixed some very complicated problems with a phone were shipping to Alaska. Top notch service

Review №169

2019-10-12 00:21:19

Friendly and prompt service. Ive never had an issue when coming to thos store.

Review №170

2022-09-24 20:42:01

Awesome customer service! Friendly and efficient!

Review №171

2023-05-18 01:12:05

Excellent customer service from Caitlin :)

Review №172

2019-11-05 16:26:26

Matt was so helpful and efficient! The whole experience was so painless.

Review №173

2019-03-08 22:57:31

Brandan Miller was outstanding, he was veryinformative and easy to understand.

Review №174

2019-08-25 21:26:53

Celestial was very helpful and patient and had good knowledge of different devices.

Review №175

2020-10-15 00:25:15

Very helpful, patient and clearly explain all options in a cheerful manner!

Review №176

2019-12-24 18:28:24

Dillion at the Grass Valley Verizon store was incredibly helpful and fast. Excellent customer service!!!

Review №177

2019-11-08 04:06:57

Matt was informative and helpful and saved me some on my plan.

Review №178

2022-06-25 22:14:04

Great staff. Quick and enjoyable experience

Review №179

2019-11-08 02:57:42

Matt took the time to find the best phone at the best deal for my individual needs.

Review №180

2021-01-23 01:49:01

Great store, v.helpful & knowledgeable staff. Impressed!

Review №181

2022-05-20 17:56:16

Extremely helpful and very patient with explaining everything.

Review №182

2020-01-10 20:24:00

Kind and patient, able to answer our questions. Great service

Review №183

2022-05-06 20:53:20

The employee destiny over exceeded me and my grandmas expectations! Thank you.

Review №184

2021-01-09 22:09:22

David was great. Very helpful and professional

Review №185

2019-12-16 23:01:07

I needed a lot of help and everyone was very helpful and kind!

Review №186

2022-08-25 16:05:53

The wait can be long. Best to go early!.

Review №187

2019-12-16 02:26:27

Upgrade to a new phone today and Celestial was beyond helpful, patient and kind.

Review №188

2016-10-13 03:58:20

Great place to go for Verizon needs. They are honest, respectful and not pushy.

Review №189

2019-10-03 20:10:46

Very helpful, knowledgeable, and the cleanest Verizon/Victra store in town.

Review №190

2018-10-27 19:30:37

Very good service! Dillons was great

Review №191

2021-07-12 04:10:14

Helpful employees definitely a good experience.

Review №192

2021-08-03 23:18:31

Horrible customer service, will not be using this place for any reason a

Review №193

2022-09-22 02:14:54

Destiny was awesome! Thanks lady 🤘🏼

Review №194

2019-11-10 15:47:15

I think there is 3 Verizon stores in town. This one has the best service.

Review №195

2020-11-21 03:09:41

Our local grass valley Verizon store did an awesome job

Review №196

2019-09-09 22:44:32

Pleasant, knowledgeable, efficient... What more could anyone want?

Review №197

2022-09-26 21:07:42

Destiny is awesome great customer service

Review №198

2019-10-19 21:02:53

Tayler was very helpful! Highly recommend

Review №199

2023-06-24 02:13:01

Awsome and vary helpful