Presentation on Map Reviews Nearby

SmarterBroadband, Inc. in Grass Valley

3.6 (49) 15533 Johnson Pl, Grass Valley, CA 95949, United States

Categories

Internet service provider

Location on the map

Grass Valley, Nevada County, California, US

Phone: +1 530-272-4000
Site: http://smarterbroadband.com/

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.6

49 Reviews for SmarterBroadband, Inc. 2024:

Review №1

2024-07-01 02:37:54

Excellent customer service and reliable connection especially during outages. We have been a customer since 2016 have enjoyed reliable service. Over the past three years we have had two carriers to compare speeds, reliability, latency, and service. We have decided to keep both isps, while lower speed packages, and afternoon to midnight peak times seem to slow speeds significantly, smarters consistent connectivity is most important during emergency events. I’d like to see more consistent speed packages for “smart” home capabilities. Overall their service has saved us when there was no other option. As well as the importance of supporting local business.

Review №2

2024-05-03 20:37:25

Smarter broadband has gone way above and beyond.They are one top-notch group and their service is top-notch. Anybody looking for high-speed Internet should definitely check out smarter broadband. Its inexpensive and they have very fast speed For streaming movies and watching videos.. And rumor has it that they are going to be upgrading again and will be getting even faster.

Review №3

2024-02-11 00:49:42

First off I wanted to give thanks to Kent for taking my call during non-working hours and helping with the issue I was having, which was due to a setting I changed. Very friendly staff anytime Ive called. Highly recommend anyone in the area.

Review №4

2023-11-27 21:00:40

Worst internet company in Gold Country, do not use their service. First off it hardly ever worked, their response is slow and their tech support are not knowledgeable…on top of that they tried to bill me for a router I never order but they installed without my consent…which is technically illegal. I informed them that this was installed without my knowledge and it wasn’t the extra five dollars a month that they were illegally charging me without a signed contract. It was more the fact that I was A ten-year customer and it seems to me that I should be valued and respected and they drop my service immediately. Stay away from these guys they’re crooks and they’re signal and service suck

Review №5

2023-08-24 22:06:48

We’ve had Smarter Broadband for 9 months. It’s one of few options for us at Bear River Ranches. The internet has been incredible. I work from home and we only use a smart TV. The best part about the company is their customer service! Every single person I’ve encountered for assistance has been incredible! Tank came out to install about a year ago and he just came by again to repair some squirrel damage to a cable. Super friendly and he truly cares about the customer, that goes for all of the staff. Phone support is very proactive and got to the root of a issue when I had zoom freezing, turns out it was a bad router and we couldn’t be happier with the customer service. We bumped up to a mid-tier plan since we rely on it so much, but even the lower tier was incredible for us. All of our neighbors finally switched over too!

Review №6

2023-05-09 17:23:04

This organization is TOP NOTCH!! They are ALWAYS available when I need them. They are able to access situations quickly and are incredibly customer-oriented. Kyle and Kent have been very hands-on and easy to understand, and wonderfully helpful. I would recommend renting the modem from them because they can monitor the status of the service coming into your home/office without a service call being necessary. HIGHLY RECOMMEND SmarterBroadband, Inc.! (Grateful customer for almost 7 years running.) Thank you!!! From Kath

Review №7

2023-05-16 21:44:13

I love this internet company! First off - you get to talk to a real life person! There have been times where my internet was a little slower and they immediately jump into action running all the tests to see what the issue is. More often then not, they found something uploading behind the scenes in my device. The prices are very reasonable. The customer service you receive at Smarter Broadband is superior to any utility company hands down! I get the $89 package, I can’t tell you what my up and down speeds are, but I can tell you I can stream 3 devices without any issues.

Review №8

2023-08-27 04:33:17

I’ve used this service for a little over a year. Until last week, it’s been great. Now, I can’t stream shows, or even check my email. They’ve “fixed” it 3 times since last week. Connectivity was fine this morning for the first time in over a week, and now it’s terrible again. MAJOR improvements needed.

Review №9

2022-12-08 21:27:00

The service was good until it wasn’t. Then they wanted me to pay for a tree climber to fix a problem they had already identified as being an issue on there end. When I canceled mu service they charged me to take down the equipment they refused to repair. I switched to Starlink and could not be happier.

Review №10

2022-06-27 19:34:53

We had Smarter Broadband installed about a year and a half ago and we were never happy with the service but we held on because we like to support local business.we endured a year and a half of slow service and paid a heavy price for it. we paid $199.00 a month for 20 megabits and regularly topped out at 3.5 with 1.5 download. We called there and one time we got it up to 17- still shy of the 20.finally, we cancelled after we asked for help and we were told there was nothing they could do about it. We were sick. We called Digital Path and the next day they were able to come and install, and so far were very satisfied- we are paying 150 for 50mgb.this morning when i called to cancel my service with smarter broadband, I was told I have to pay up to my billing cycle, pay for the tree climber to remove their things, no they do not prorate and they will not refund or put any towards the tree climber. Just a lot of Nos and Im sorry youre having this experiencethe fact is- the price is high, the customer service and speeds are low.

Review №11

2017-11-16 23:11:36

My service goes down far too often. Ive been with them for years and this happens with alarming frequency. Their customer service is very responsive and friendly and if it goes down within business hours they usually have it back up with 30 minutes of me calling, though I do have to call. Unfortunately it most often goes down on the weekend or in the evening so Im usually in the dark, so to speak, until the next morning. On balance the bandwidth provided is ample and I am able to stream quite a bit. I really wish they would do something to prevent these outages as their excellent customer service and bandwidth keep me on board.

Review №12

2022-10-05 15:54:08

Subscriber Beware, this service is pretty terrible. The issues are made even worse by the cost of what they consider High speed we have been paying $300 for incredibly subpar and unreliable internet services, if one person is on the network downloading or even watching TV, playing a game, the bandwidth tanks, which its already SUPER slow as is for 2022, heck these speeds are unacceptable for 2006.TLDR: Being charged $300 for 20mbps down at 200ms is ridiculous, especially with its inherited inconsistency to handle network usage at any medium-high capacity. I can barely play a match of call of duty when im the only one here, let alone when my wife is also playing or watching netflix, hulu, etc.Overall, its better that satellite, but not by much and i mean the difference is negligible and i believe Smarterbroadband is more expensive that satellite.

Review №13

2022-06-17 13:05:33

Although they are better than many. I am completely frustrated but their complete lack of communication during frequent outages. It is impossible to get ahold of anyone, unless its bankers hours.. Ive even asked if they could just update their 1990s website during outages and nope. Their Twitter hadnt been updated since 2020. Its also very expensive for the amount of outages, low download speeds and data caps.Yet every year Im asked to vote them best in Nevada County.After yesterday, they dropped another star. After yet another outage, I emailed and Dan called and blamed me for not calling since 2019. Obviously he hasnt read Google reviews in years, just like their Twitter account. He blames their rental router, which I believe since its an 8 year old POS.Originally, their employee told me I had to rent their router or couldnt guarantee their connection. Because I was very ill, less familiar with fixed wireless set ups and already worked remotely I paid every month for their 2014 T link. Did mention they require your SSID and password to this router? Dont do this or get another router as a firewall to keep them out of your computers and network. I firewalled immediately. Horrible security practiceYesterday, I rose from my sick bed to pick up this alledgely required for service router. When I got it home, I realized I had been misled for $7 a month. This was just a cheap off brand router, completely unnecessary for internet connection. Ill be returning that today. Th complete saga is on my Twitter feed.

Review №14

2020-05-18 08:04:20

The wifi goes out almost once a day at least and I reset the router fairly frequently, especially since thats always the first thing they ask you when you call if you can get someone considering theres no one working on weekends or after 7pm. They ask you to upgrade your plan every time and we’ve upgraded twice. It worked well for a couple of years before it didn’t and then we had to upgrade and after the upgrade it worked well for a couple months and was right back to square one. Then we upgraded again and its the same scenario. I will say the employees themselves are nice but the internet service isn’t especially for the price. If you can get AT&T get it. Its $50 for 64 megabytes per second. We pay $70 for 6 megabytes for second. Thats overpriced and taking advantage of your customers just because of what has in the past been a lack of competition. Awful internet.

Review №15

2023-05-01 21:30:45

First impression, their website link on google goes to the iphone app store for a mobile sim app call ALO. How did they not get this right or fixed yet? Sheeesh!!

Review №16

2015-05-07 17:08:14

Absolutely the best all around. I live in an area with lots and lots of trees so our options for Internet were slim. I paid a competitor to come out, climb a tree and paid $150 only to find out that they couldnt get signal and we were left with no service. I was pretty bummed but I didnt give up. I contacted Smarter Broadband and they sent someone out to do an area assessment. The technician explained to me that SB uses different equipment that is able to see through some obstruction. Unlike the competitor that only uses equipment for a direct line of sight. I scheduled the installation with the fear still that they wouldnt be able to get a signal. They came out and did the tree climb and was able to hook us up. I was so happy that I wanted to hug the guy. Their service since installation has been incredible. It has rained a few times and have had some windy days. I have experienced NO delays, NO slow down and NO interruption at all. Previous to Smarter Broadband, we had a satellite dish for internet which was painfully slow and had very limited data per month. With SB, my family and I can do anything and everything now. Now I can enjoy Netflix. Their prices are amazing along with lots of data and download speeds to suit todays technology. I highly recommend Smarter Broadband and am the first one to recommend them to anyone up in the mountains looking for a better option. Thanks Smarter Broadband. You have made us very happy!!

Review №17

2020-03-30 22:31:03

I am so extremely pleased with our Internet provider and customer service we get excellent Internet and we are in a remote area that doesn’t get Wi-Fi usually the guy who installed our satellite was fast and talented and if we ever are late and need a couple more days to pay our bill they are super sweet and understanding I would 1,000,000% recommend them to anybody in Nevada County!!! Thank you smarter broadband!! My family of six always thanks you!! With them needing to do homework and watch Netflix and play fortnite! Lol. It’s always super fast!

Review №18

2020-01-07 07:03:56

Just a little background on where we live at. We live 5 minutes from downtown grass valley where its pretty flat and minimal trees.Every morning between 7-10am, every afternoon/evening between 4pm-midnight and every weekend (all day/night) we get between 0.5-1.5mbps download speeds. If were really lucky.... and were at home, off work (rare) between the hours of 11am-4pm, we might get 3-4mbps. But whos at home during the day. We like to use the internet when were off work, after 4pm. The internet after 4pm is literally 0.5-1.mbps with a wire connected directly from my laptop to the modem.Weve called multiple times and have given up because the technicians have no answers. Resetting the router does nothing. Weve had them come out, climb the tree for $300 (I think) and nothing changed. We had them come out and give us a new modem, nothing changed. We are in direct line of sight and the technician said that our line of sight is in the top tier of most houses in Nevada county.I would give you 0 stars if I could because this review is for your internet, not your customer service.

Review №19

2020-05-18 20:35:13

I called yesterday about not having access to the internet. I got a call this morning from the tech that I talked to yesterday. He showed up 30 minutes later. Arranged for a tree climber to arrive about 20 minutes later. About an hour later, the problem with the dish at the top of a large pine tree was repaired. I could not have asked for better service.

Review №20

2017-05-13 17:37:02

I cant say enough good things about this company. Where we live, there are not a lot of options for high speed internet. I am so glad that I found smarterbroadband. Our internet is super fast and we are able to stream movies in an instant. We have had zero issues even through all of the storms this winter. They are a local company with fantastic employees. Love this company!

Review №21

2021-05-11 22:26:55

Smarter Broadband, so far, has been more reliable than other internet providers I have tried. Their support folks respond quickly. For general home internet, their service works great.

Review №22

2018-11-13 05:15:31

Not much to complain about, theres really only two companies to go with out here where i live and ive never witnessed the wifi go down ever. I stream sports sometimes and play video games and rarelyy have lag or problems. Great service theyve came through a ton!

Review №23

2020-01-08 17:32:29

I highly recommend Smarter Broadband. They are honest and straight forward. Not a bunch of hidden costs. Works great out in the country where we cant get most companies. Great customer service and technicians.

Review №24

2020-01-31 15:51:19

I was really impressed with my experience with them. All people I encountered were very friendly and accommodating. Their prices are reasonable and good customer service. Thank you!

Review №25

2018-05-01 19:47:22

If its the only internet you can get its better than nothing. Horrible cost, slow speeds, data caps, and they employ a anti-freedom fascist network policy. I pay over $120 a month and have to limit my data use in order to not get charged more. We are a small start up of artists and cypherpunks doing open source software dev. Smarter caps your use at 200 GB. This company sucks. I feel stupider for using this but its the only internet i can get on loma rica.i cant run any bitcoin nodes to secure transactions (as they take about 200gb a month), I cant broadcast my live streaming Art shows (too slow), I cant run my own cloud servers to keep my data safe due to the data caps, i cant run tor nodes to help others gain freedom/privacy, I cant run AI botnets on your service because their network policy stifles innovation.The net was built on the backs of the taxpayer and gateway holders like smarter and others, are parasites on the collective creative energy of humanity. this type of network policy will lead to a technological dystopian nightmare. It is anti freedom and anti innovation, and it hurts the local economy.To add insult to injury, they offer antiquated internet speeds speeds at ridiculous prices. my cell phone pipes 40-50 megs down and 15-20 up for only 60$ a month. unlimited.This to me is just another example of how net neutrality has failed to deliver and fair and free internet, and people are being extorted by companies for money. How can tech startups, artists survive without high speed affordable internet? Smarter Broadbands service favors wealthy people and corporations with capital. This is a great example of internet fast lanes and prioritized data.Like i said, smarter is a worst case only, basic end user gateway. Only use this if you have no other solutions to internet access. Smarter measures your freedom online by your income. I use it only as back up to 4-5x faster 4g cellular.

Review №26

2021-03-06 14:46:29

Wonderful small internet company. Great customer service and internet quality. Have fast and consistent speeds. Only line of sight, so need to leave be near a tower. Can be a bit of a wait for installation

Review №27

2021-02-09 02:12:47

Really, continually disappointed with Smarter Broadband.For the price they charge, I should have the service at my business to have 20+ devices streaming without concern.Instead, the three computers and four phones struggle to complete the most basic internet tasks. I cant stream music, podcasts, or audiobooks without constant, obnoxious interruption. My employee has to download whatever podcasts he wants from his home internet before coming to work. From my average speed test, I think the basic cable internet I have at home produces 10-20 times the speed, with 1% of the loss, for 20% of the price.Some Days, Like today, I cant even get outlook to send an email until most of the other businesses have finished for the day.I think in the couple years weve had service here, weve called to complain about lack of connection or near-zero bandwidth on the order of 50 times. to their credit, they usually come out and fix it relatively quickly, but it never lasts.When we heard there would finally be another option, we stopped bothering to call. A phone call, by the way, which had to be made outside because theres not great cell service inside metal buildings and the internet was never sufficient for phone calls.I think they have over-subscribed whatever node or switch we are on by 50x what it should be handling.Oh, and if you invested in a generator for the blackouts? decent chance the whole chain of relays they use dont all have generators, meaning theres a pretty good chance you wont have internet. We didnt.I Say this with no exaggeration, no hyperbole- if I could pay this price for basic DSL at 768kbps, I would have made the switch. unfortunately for me, Im told the local phone line switch is full, and has been for years. Fortunately for me, Theyre hanging a fiber line on my building next week.The folks over there are nice enough, but they spend too much time avoiding keeping the promise made for me to work with them any more to try to resolve this.

Review №28

2021-01-09 22:52:23

This internet was less reliable then our DSL for 4x as much. WAY overpriced for such poor quality. They charged hundreds to install, and then after they provided unacceptable service they charged to disconnect. This should be criminal.

Review №29

2021-07-29 21:30:25

Horrible Horrible customer service👎🏼 you can’t never get anyone on the phone! They deserve -0 but I had to add one to write this.I really don’t understand how they keep getting customers. Never again will I do business with them.

Review №30

2019-06-26 07:27:53

Although they cant serve us anymore, because of line of sight....(somethings gotta change)....We were mostly very pleased with their service and wish we could get your service again.

Review №31

2024-01-11 01:05:35

Small place. Good people.

Review №32

2023-08-06 04:08:58

Best tech support of any tech company that I have worked with.

Review №33

2015-09-13 22:00:42

After suffering with the worst broadband service ever, I changed to Smarter Broadband and I can only tell you that its the best you can get in Nevada County. Thanks Smarter Broadband! Thanks Julie!

Review №34

2017-08-02 02:34:54

Slow. Crashes Regularly. VERY REGULARLY.When you call them, they want you to pay to upgrade their own equipment... Unbelievable.

Review №35

2017-09-10 02:12:43

Crashes regularly and are closed on the weekends so you cannot be assisted in any way, especially when you need Internet for work related submissions, smarterbroadband will always be there to fail you

Review №36

2024-03-26 06:45:30

Always there to help.

Review №37

2022-07-22 20:31:12

I have excellent service from this company, they are very costumer oriented!!!

Review №38

2020-03-07 16:12:02

Everything, from customer service, tech support, installers, and billing was the best Ive ever received. A+

Review №39

2019-04-08 22:07:23

Great companySo happy they dont try to nickel n dime me with overages

Review №40

2018-08-29 12:32:04

They figured out how to do wireless correctly. And stand behind their product. A true American company.

Review №41

2022-05-17 11:12:24

I need to boost the signal out side, what is the best way to do this ?

Review №42

2017-07-10 16:55:39

They have been wonderful. No issues they have great service

Review №43

2022-10-05 16:36:39

Best Internet company in Nevada County

Review №44

2020-04-07 22:44:12

Pleasure to work with real people. My problem was solved.

Review №45

2019-01-05 19:43:44

Good wifi service at a great price.

Review №46

2021-09-24 02:57:43

Great company to do business with

Review №47

2018-05-12 15:13:13

Great customer service

Review №48

2017-06-30 17:47:16

My family was hacked

Review №49

2021-03-08 17:23:57

Excellent