Presentation on Map Reviews Nearby

T-Mobile in Grass Valley

4.8 (127) 2082 Nevada City Hwy, Grass Valley, CA 95945, United States

Categories

Cell phone store
Cell phone accessory store
Internet service provider
Telecommunications service provider

Location on the map

Grass Valley, Nevada County, California, US

Phone: +1 530-955-6100
Site: https://t-mobile.com/stores/...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 4.8

127 Reviews for T-Mobile 2024:

Review №1

2024-03-06 23:02:00

Tyler and Blake are both awesome. Always helpful. This is a great independent T-Mobile store. Extra shout out to Blake for working with customer support and getting me the return label I needed.Thanks man

Review №2

2024-03-08 19:18:31

Went in for a damaged phone this morning. The gentleman there was more than helpful. Stayed on the phone with the company wanting the deductible and helped walk me through the process. Good customer service is hard to find these days. I was pleasantly surprised!

Review №3

2022-07-06 00:04:42

Seeing cellular coverage maps of the Grass Valley area which looked better for T-Mobile than for other providers, I decided to buy a cheap T-Mobile phone and plan to see if I had reception at my home. When I described my plan to Tyler at the Grass Valley T-Mobile store, he informed me that they had no such phone/plan combination, but that I could borrow a test SIM from his store that would allow my phone to be functional in the T-Mobile network for an hour. I used this technique to quickly determine that T-Mobile signal strength is non existent at my home, saving me time and money (thank you Tyler!).

Review №4

2024-04-16 01:45:26

Arrived the store at 6:35 pm and was told I couldnt become a new customer today because they were closing in twenty minutes and there wasnt enough time, though it says online the closing time is 8:00.Lame.

Review №5

2024-04-27 22:29:37

TMobil rep went beyond the usual service to help with a friends phone problem. This was a week after the new phone was purchased.

Review №6

2024-06-18 18:07:33

Its ok you can pretty much do everything you need to online though.

Review №7

2024-01-12 15:48:35

The staff was busy so I dont blame them for being short but they were helpful

Review №8

2023-12-17 16:41:52

Great people wonderful service, very friendly environment and Im always satisfied when leaving! Thank you very much!

Review №9

2023-12-19 17:13:47

This place is the worst. We were told that if we opened a new line we would get a free phone. They keep billing me for the phone and its been almost a year and they still havent resolved the problem. Customer service is non-existent

Review №10

2018-01-07 01:45:16

Jarrett is absolutely awesome! I came In to switch over to T Mobile and he made it so easy and fast. He answered all my questions and was wonderful to work with. He made it an easy and fun experience. I absolutely recommend seeing Jarrett!

Review №11

2020-07-01 22:08:18

Have been a customer with ATT for many, many years and did not have any good experience throughout the upgrade process. Ended up coming to T Mobile, and am over the top satisfied with my service and overall experience. Christian along with Nico were very helpful!

Review №12

2018-12-07 22:17:32

This store is amazing they are friendly and they really care about you. They are the complete opposite of Verizon!!!! I will recommend this store to everyone in the Grass Valley area! Samantha, the Store Manager is such a great asset to your organization. She is patient, kind and is right there hands on helping her staff. Keep up the great work!!!!!

Review №13

2018-05-13 02:02:47

Jarrett is awesome. He went over and above helping us setting up my new phone. His knowledge of phones are out of this world. wouldnt ask for a better team player.

Review №14

2018-05-13 19:37:06

Great customer service! The best around. And Samantha is an excellent store manager. Ive watched her train staff when things were slow (i.e., she doesnt waste any time). T-Mobile is lucky to have her.

Review №15

2018-01-13 05:05:43

I love this place 10/10 rating from me. I just got an amazing phone and plan from Sam and Dana tonight and Im so happy with the money Ill be saving from Verizon. If youre even remotely thinking of switching I suggest you go here!! Wonderful staff, they know their stuff, clean and inviting store, many new devices to choose from.

Review №16

2018-05-17 18:19:40

Jarrett is extremely helpful. He got me hooked up with my new phone with a tempered glass cover and a case strong enough to protect my new investment. Thank you so much!

Review №17

2020-07-27 03:29:23

Christian was & is very well at his job. I was with Verizon for 20 years. He showed me that T. mobile was the way to go with my age & the the data I use it works out very well. Thank you so much Christian for all of your help and guidance through the process . Go T Mobile.

Review №18

2017-08-25 17:45:20

All the staff is great but we had some problems at first with our experience at this tmobile store. We were extremely disappointed and far from looking forward to solving it because its always a hassle and pain in the butt when dealing with phone companies and what not. HOWEVER when we spoke to the manager (krystal) we immediately knew that it wouldnt be difficult at all. We were pleased to find out that not only did krystal and Sam (another amazing employee) solve all of our problems quickly and politely but they made the in-store experience welcoming and very entertaining. Truly a great store with some great help!!!

Review №19

2018-04-02 15:38:28

Dana did a great job pursuing a solution to a complicated transfer of devices and numbers then getting my Apple Watch to come along for the ride. Everyone was friendly and helpful. I’ve been with t-mobile for about 5 years. This is the best store I’ve used.

Review №20

2018-09-07 00:20:51

Sam was a awesome manager and i am Enjoying the 2 Samsung Galaxy Note 8s that we bought. The staff was friendly and helped us set it all up and move all my info over. Great Service we felt very appreciated.

Review №21

2023-08-05 02:36:46

I was helped at 645 until 705 when they close at 7 best service and Matthew was very friendly and helpful 11 out of 10

Review №22

2020-08-01 22:20:26

I can’t believe how much better T-Mobile is than Verizon or Consumer Cellular. The service people in the store in Grass Valley are 100% better than any place else. The ad on TV and while on hold on the phone for an hour, says Consumer Cellular says it has the highest rating for customer service. I was with them for one month and I can tell you they have the worst service I have experienced with any business ever. T-Mobile is my go to place from now on!

Review №23

2020-07-16 20:27:57

This is why I switched from AT&T to T Mobile. Great customer service at this location. I did not have to wait. CHRISTIAN got right on my issue and got it resolved. Experiences like this reinforce why I am with T Mobile. Great effort! Full marks!

Review №24

2018-03-14 00:04:19

Jarret was literally the most helpful mobile expert and it was the best experience Ive ever had looking for a service/phone. I had a specific need and he figured it out!! Im so happy I switched from at&t!!

Review №25

2017-11-15 23:40:03

My phone was factory reset, by my own stupidity, this morning. I came to t mobile for help. Jared and Dylan worked their magic, and restored my contacts. I am so thankful for their knowledge and patience. They deserve a big Christmas bonus!

Review №26

2021-05-08 02:55:01

Nice store, clean, COVID compliant store. Helpful employees. No 5 stars because their services are EXTREMELY limited. If you have a Sprint dont bother going there, the store unfortunately is not equipped. If you need a Sprint upgrade, they cannot assist. If you need a T-Mobile sims card, they can assist. If you want a T-Mobile phone, they can assist.

Review №27

2018-07-20 18:36:51

Jarrett was awesome at the Grass Valley location. He was willing to help me out and answered all of my questions. Id recommend him to anyone!

Review №28

2021-10-07 22:49:30

Heather was attentive and knowledgeable. Was in and out in five minutes and she sold me on the best cases for our iPhone 13’s. 5 stars.

Review №29

2022-07-23 21:38:31

ZERO STARS!!!!!!!!! The worst customer service I bought a SE 2020 last march the phone was not set up correctly and could only make out going calls the service transfer to T moble is a joke no service in Lakewildwood having to use WiFi at Home then wait to get close to PV Driving to Yuba City No service 80% of the time What a JOKE THE MOST COVERAGE HAHAHA Was to have better coverage once the merger was done Now the Store says I have to BUY a 5g phone yet they still sell the LTE Phones What dishonesty !!!!!!!

Review №30

2018-08-05 22:51:06

Hey! Thanks to Jarrett my experience at T Mobile was actually painless. He did a fantastic job. Hes a keeper.Sandi Eyre

Review №31

2018-03-25 19:58:24

Jared was an excellent help finding out the best way to go about finding a new phone to buy and activate with limited funds I had. I was very pleased with his services and Im a happy customer.

Review №32

2021-04-05 03:36:12

Worst customer service I seen in years Travis the manager and top of the line according to him when I asked to see his manager he clearly said hes the manager get out of store no raised voice no cursing just asked to see manager cos he locked the safe and could not get the phone out I wanted and when I didnt want to buy the phone he was pushing on me his answer was kick a 3year tmoble customer out of the store like my business didnt t matter im sure tmoble will do nothing about it but it was a bad experience all around from badamager named Travis

Review №33

2020-01-22 17:15:40

In general good experience except for last one. While adding 2nd line ($98 total for both) they applied unnecessary hotspots causing overcharging, 1st bill $150!After talking with guy there he said its because new ppl not knowing what they do, he apologized and said hell refund me $30 towards next months bill (made note on sticky note, dont trust when you see them doing it!) only later finding it wasnt true! That caused me another very long phone call with customer service and getting back only $15!!!!

Review №34

2018-04-24 01:20:00

Jarrett did a very splendid job on explaining how things work. I thank you for hiring him very good representative for this company.

Review №35

2018-09-19 22:55:29

Purchased two Samsung Galaxy S9 phones a few days ago. Upon preparing my phone with sim card, Marks sharp eye noticed scratches on the phone. They did not have another suitable phone in stock. Rather than have me keep a scratched phone, he, working with Kira, got me a replacement. Upon its speedy arrival, he swapped out the new for scratched one. Both Mark and Kira were very personable and professional...something you dont see too often these days. I commend them and you, TMobile, for hiring employees that go above and beyond to satisfy the customer! The phones are great too.

Review №36

2018-06-12 03:26:03

Jarrett is amazing! Friendly and very accommodating. I recommend teen mobile and his services. What a guy!

Review №37

2017-04-17 16:44:47

The staff was great and very helpful!! I didnt know how T-Mobile offered their customers. Love it and Im glad that I switched to T-Mobile!

Review №38

2018-03-23 01:48:15

Jarrett is completely awesome and humorous! Will definitely send other people his way. ♡

Review №39

2018-05-31 03:56:25

These Guys! Jared and mark are super heroes! They will do their best to make sure you are taken care of and smiling before you leave the store!!! Guaranteed.

Review №40

2023-05-22 07:12:19

Nico is very knowledgeable and a master f***ing wizard when it comes to anything electronic.

Review №41

2018-01-09 21:18:02

Just to let you know that I received excellent service from Keenan in the Grass Valley store. I am an elderly woman and he was so patient with me and informative.

Review №42

2018-03-08 21:27:32

Great people they need a raise they worked there asses for me grass valley store #1 Jarrett, Dana, Jaimee, Mario, Mckenna, Anthony... Everyone bent over backwards for me.

Review №43

2022-12-08 20:18:22

The people there were very helpful and offered me some suggestions and how to make my phone work better

Review №44

2020-06-22 14:27:45

Show is busy and staff are very helpfull and friendly. Do your phone reseach before you go in though. I dont think t-mobiles training on phones is the best.

Review №45

2022-11-30 17:13:47

The employees are always very knowledgeable and have a lot of patients with me. The service is excellent.

Review №46

2022-10-18 18:56:51

IWANT T0 TELL YOU THAT T MOBLE OF GRASS VALLEY IS AND HAS THE BEST EMPLOYIES TMOBILE MUST GIVE ALL HERE GREAT KUDOSLLEY

Review №47

2019-08-22 19:46:22

This location is great! They were very helpful! I brought my two toddlers and the staff provided dice for them to play with!

Review №48

2018-04-15 19:27:05

Jarrett was awesome. Mark is super awseome. The best team ever. qq

Review №49

2018-05-25 00:32:31

Go see Jarrett at T mobile in Grass Valley!Great service and a totally awesome dude! And bonus, Sharks fan!

Review №50

2018-03-06 01:18:00

Jarrett was so awesome he helped me so much so glad I came in t mobile rocks

Review №51

2019-09-30 02:39:57

Tyler, Samantha, all of the staff were wonderful in taking care of the many problems we had. Cudos for their patience and knowledge. Thanks

Review №52

2017-04-18 08:11:10

T-Mobile towers are finally up in the area and the coverage is amazing! If you are ready for a new carrier, T-Mobile In Grass Valley is the place to go!

Review №53

2018-03-27 01:40:54

Jarrett and Viktor were very helpful. They answered all my questions and helped me understand what choice was best for me

Review №54

2021-02-27 21:14:26

Awesome!!! Amazing store. All the employees were extremely helpful. Couldnt ask for a better wireless experience!

Review №55

2018-05-29 23:35:35

My first experience with Matt was excellent and my return visit with Samantha and ola were excellent as well.

Review №56

2018-04-17 00:10:45

My son got me a newiPhone everyone that goes to T-Mobile in grass Valley needs to go in and see Mark so pleased so patient thank you Mark you are the bees knees

Review №57

2020-07-13 19:54:44

Came in for an upgrade and had a lot of difficulties recovering passwords, Christian took the time out to ensure I was set up properly and even helped me with other issues.

Review №58

2024-03-05 02:27:19

Always friendly, always helpful

Review №59

2018-07-23 21:39:29

Jarrett let play my music man deserves a raise and thanks for getting me off verison!

Review №60

2023-08-23 19:53:02

Very friendly quick and helpful service.Thanks T-MOBILE

Review №61

2017-08-21 20:17:07

Awesome store and awesome staff. Very friendly and informative staff. They really care about getting you the best options for your needs. Thank you!!!!

Review №62

2018-05-12 22:26:57

Jarrett was a good employee helped me find the right phone and had quick service

Review №63

2017-12-19 20:15:58

Great people. Gave me great customer service. Worked out a trial period for me that I like. Positive and knowledgeable.

Review №64

2017-07-25 05:40:33

Great customer service!! Went over and beyond my expectations, and staff was very friendly and helpful!! Great place to do business!!

Review №65

2018-05-31 03:43:19

Very helpful staff! Jarret & Mark were extremely knowledgeable and made the experience great. Thanks !

Review №66

2022-02-10 22:54:02

Nico, at the Grass Valley CA store always was very pleasant and provided excellent,v friendly customer service

Review №67

2018-01-17 18:52:04

Jarrett and Dana r great to do business with a pleasure happy to be part of this company

Review №68

2018-03-12 19:10:59

Dana, Sam, and MCkenna were so helpfull. Dana was very patient and knowledgable!

Review №69

2017-08-15 22:40:44

I had a problem after getting a SIM here. They fixed it right away with no hassle. Very professional and friendly.

Review №70

2018-08-04 23:42:36

Jarrett at TMobile was cool. He was professional and informative.

Review №71

2018-08-01 03:46:10

Jarrett the man give that boy a raise best phone store experience ever!

Review №72

2017-08-07 21:22:08

So happy we have a store in town. Great service, friendly staff. Go tmobile!!

Review №73

2018-03-26 21:59:58

Jarrett was great on helping out get my phone in order

Review №74

2018-06-22 23:55:24

Jarrett was efficient, fast, and courteous. Would recommend seeing Jarrett.

Review №75

2019-03-11 19:33:05

Great customer service, very nice people but not cheaper than AT&T

Review №76

2018-01-12 22:19:28

Best Service around!!! Phone and Customer. Jarret is the best and I won’t be going anywhere else.

Review №77

2020-07-14 16:44:56

We had a great experience. Christian was very helpful. Thank you so much!!

Review №78

2018-10-15 04:03:23

I had a wonderful time here Mark Kira & Adison where super knowledgeable and helpful you guys are great 👍👍

Review №79

2018-03-23 20:27:07

Jarrett was very helpful, quick, and knowledgeable. Great!

Review №80

2018-08-01 23:25:55

Jerretts customer service was exceptional. Had a great experience

Review №81

2018-08-06 00:01:17

Jarrett and Mark are awesome they fixed my lifeless phone!

Review №82

2021-06-19 16:12:29

Great reception. Hopefully you never have a problem with anything cause the workers are horrible.

Review №83

2018-08-09 21:32:40

Thanks to Jarrett and Samantha for an easy upgrade and friendly exchange.

Review №84

2017-12-29 18:52:22

T-Mobile is the best! Friendly service! Jarrett is the best!

Review №85

2018-03-28 19:39:01

So far very good Jarrett was a big help

Review №86

2018-04-17 23:19:41

Jarrett is wonderful. So helpful with everything.

Review №87

2018-05-31 18:48:54

Had a wonderful experience at T-Mobile with Samantha, Ola and Mark highly recommend!!!!!

Review №88

2018-06-01 22:26:46

Jared was awesome great customer service. Great store

Review №89

2018-02-09 16:10:20

Great place and staff. Samantha and her crew are terrific!

Review №90

2020-07-16 22:09:32

Christian was very helpful to this old lady who knows little about technology. Thanks Christian

Review №91

2017-11-07 17:51:25

Great customer service; very friendly. Also great products.

Review №92

2018-04-07 07:20:22

Very clean working environment And these guys were super helpful

Review №93

2018-05-08 22:45:42

McKena was so helpful! Coming back for sure

Review №94

2018-06-15 18:12:05

Thanks! Sam and Matt were so helpful.

Review №95

2018-05-11 20:48:17

Jarrett and Matt F so helpful and quick

Review №96

2024-06-03 17:15:14

Horrible service

Review №97

2018-08-17 23:14:22

Always treat me like family love T-Mobile 😎

Review №98

2020-08-01 22:23:26

Christian and Tyler’s Rock, at T Mobile Is Amazing!

Review №99

2018-07-11 02:21:01

Jarrett and Ola great awesome customer service!

Review №100

2020-07-26 20:31:12

Christian android tyler are very patient and smart!

Review №101

2018-03-08 03:27:39

Jarrett and Dana were VERY helpful

Review №102

2018-08-02 22:04:59

Jarrett was awesome great service

Review №103

2018-01-09 22:12:59

Jarrett is amazingVery helpful and quick

Review №104

2018-07-14 18:57:36

Awesome service! Thanks Jarrett!

Review №105

2018-05-11 19:46:09

Jarett is awesome at customer service.

Review №106

2018-08-04 21:55:14

Jarrett was very helpful! Thanks!

Review №107

2018-02-06 21:23:39

T mobile and Jarret in grass valley was awesome ...

Review №108

2018-09-03 21:47:51

Awesome customer service, Mark is awesome .

Review №109

2017-05-31 23:43:34

They were really nice and helpful.

Review №110

2020-08-05 20:52:51

Good service and great help. Thank you

Review №111

2018-06-25 20:22:17

Thank you Jarrett for all you help your amazing!!!!!

Review №112

2018-02-14 00:09:55

Dana did an amazing job!

Review №113

2022-10-12 22:08:46

I recommend T-Moble to everyone

Review №114

2018-05-17 20:26:48

Jarret kicks but when comes ti tech assistance!!

Review №115

2019-02-23 23:19:00

People are friendly, but customer service was terrible

Review №116

2021-02-10 23:31:10

They were very helpful 🙂

Review №117

2018-04-29 18:38:32

Good on ya, Jarrett 🙌👍

Review №118

2018-11-19 18:49:23

Awesome people work here

Review №119

2018-06-27 22:10:29

Jarrett was exceptional!

Review №120

2018-03-04 10:47:01

Ok this awesome, go Samantha!!!!

Review №121

2018-04-15 02:02:39

Jarrett is awsome

Review №122

2018-05-29 18:31:54

Jarrett was awesome!!!

Review №123

2023-10-25 21:16:51

Good service 🥰🥰🥰🥰

Review №124

2018-06-25 19:41:24

Jarrett is the man!

Review №125

2018-06-15 18:09:20

Thanks Sam and Matt!

Review №126

2020-10-17 20:16:21

Great experience

Review №127

2018-09-15 02:49:58

Helpful on the spot