Top E commerce service in Carlsbad
ShipCalm
2882 Whiptail Loop E Suite 150, Carlsbad, CA 92010, United States
Please read before working with Ship Calm.I really don’t like leaving negative reviews because I’m a business owner too, but my experience with Ship Calm justifies the poor rating. In summary, I would stay away from this company due to the risk of lost inventory, late shipments, slow response times, and software glitches.At first, Ship Calm seemed like the perfect fit for my e-commerce businesses. Their website looked great. What went wrong? I would like to share my experience this past year after choosing Ship Calm as our fulfilment center.Over a year ago, we decided to switch from “Fulfilled by Amazon” to “Fulfilled by Merchant” which meant that Ship Calm would fulfill orders from customers who bought our products on Amazon.I sent over 4K units of inventory to Ship Calm and they did not provide me with any receipt or confirmation of our inventory for three months. I sent multiple emails to check on our inventory because we had approximately 3K units missing for those three months.At the time, I found out they were absorbing clients from another fulfillment company called FBA Forward after FBA Forward dissolved.Ship Calm’s sales reps told me they were very busy since taking over clients from FBA Forward. I was understanding of the situation because it sounded like a difficult transition and I was patient while they tried to organize their chaos.For the next several months, I received two alerts from Amazon warning me that my account was in jeopardy of being deactivated due to late shipments. The late shipments were the responsibility of Ship Calm and there was no good reason why these shipments were late.After several more months, we decided to use Amazon FBA (Fulfilled by Amazon) again and use Ship Calm to send our products to Amazon warehouses. I hired another company to help my company manage our Amazon inventory. This company would send requests to Ship calm and Ship Calm took 3 weeks to send our products to Amazon.Due to these delays, we ended up running out of inventory on Amazon during the Holidays of 2019 and I would estimate we lost over $10K in sales and a major drop in sales rank on Amazon.During the Holidays, we had 38 orders that were not sent to customers. Many of these orders were over two weeks late from customers who had purchased products on our website. On Amazon, I had to cancel 8 orders from customers because Ship Calm was unable to ship orders in time.I contacted Ted, the CEO of Ship Calm and their customer service managers regarding these late shipments. I found out that their company had moved to a new facility right in the middle of the Holiday season.At first, I felt bad because they sounded stressed. I tried to be understanding and emailed them multiple times. Most of the time when I would email them, I would not receive a response for several days.In fact, we had emailed Ted 3-4 times and never hear back. After being with Ship Calm for a year, I was already used to slow response times, but I was extremely disappointed by their lack of communication and failure to fulfill their end of our contract.It sounded like they lost our inventory when they moved facilities and were unable to fulfill orders. Ship Calm sent an email to all their clients letting them know about software glitches, problems with stocking, and late orders. Unfortunately, they never shipped our orders.We lost time, money, and damaged our reputation due to the numerous problems with Ship Calm. I sent a request three weeks ago to remove our products from Ship Calm. It took days to receive a response and I am still waiting for them to find our products so we can arrange a pick-up.I hope you have a better experience by taking a chance with Ship Calm, but I wouldn’t recommend it.P.S. Im not a random person venting either. Im a Doctor of Physical Therapy and my companies have accumulated over 10 millions views on our social media videos in the past year alone. I attached a screenshot with our late shipments.
Searchbug, Inc.
2101 Las Palmas Dr STE E, Carlsbad, CA 92011, United States
They took my order to find a place of employment for garnishment purposes. After chasing them for...
Golf Shafts America
6352 Corte Del Abeto Suite D & E, Carlsbad, CA 92011, United States
Amazing company, these guys really know whats up and super helpful. They had my order in and prod...
Vons
985 Tamarack Ave, Carlsbad, CA 92008, United States
I came into this store for the first time today and my experience turned out to be amazing. Altho...
Vons
2560 El Camino Real, Carlsbad, CA 92008, United States
The store itself is nice but they s to me see a very unacceptable for a store to allow someone to...
Vons
6951 El Camino Real, Carlsbad, CA 92009, United States
I love shopping at Vons they have such a great Deli and fresh Produce department I love being abl...
Vons
3439 Via Montebello, Carlsbad, CA 92009, United States
I had a good experience shopping for my items. It wasnt until I went up to register that I was ju...
Top other services in Carlsbad:
Carlsbad Packaging
2722 Loker Ave W Suite E, Carlsbad, CA 92010, United States
Great local store for packaging materials. Owner Robert is very friendly and can special order od...
CapForge Bookkeeping, ...
5962 Priestly Dr, Carlsbad, CA 92008, United States
I cant speak highly enough of CapForge. They know their craft really well so the service is incredibly fast and accurate. They are reasonably priced as well. If you are an e-commerce brand look no further for a trusted accountant. We have kissed a few frogs and finally landed on a great partner!
The Coffee Bean & Tea ...
1935 Calle Barcelona #176, Carlsbad, CA 92009, United States
Went in to get just a normal coffee and the girl working at the time I think her name is Jenna wa...