Presentation on Map Reviews Nearby

ShipCalm in Carlsbad

3.9 (57) 2882 Whiptail Loop E Suite 150, Carlsbad, CA 92010, United States

Categories

Logistics service
E-commerce service
Warehouse

Location on the map

Carlsbad, San Diego County, California, US

Phone: +1 760-456-8775
Site: https://shipcalm.com/

Opening hours

Monday:7 AM–3 PM
Tuesday:7 AM–3 PM
Wednesday:7 AM–3 PM
Thursday:7 AM–3 PM
Friday:7 AM–3 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.9

57 Reviews for ShipCalm 2024:

Review №1

2023-12-23 18:47:06

Despite not being a direct customer of Shipcalm, I have had the privilege of helping my company form a bonded partnership with their team. This collaboration has provided valuable insights into their operations and overall approach to logistics.Their leadership team always stands out for their overall competence and tech-forward approach, leveraging innovation for efficient logistics. Shipcalms commitment to fostering strong relationships and embracing technology makes them a standout in the 3PL space and one i always recommend with full confidence. I look forward to the continued success of their service.

Review №2

2023-11-17 18:50:51

Every time I work with the ShipCalm team its a delight! Theyre always responsive and ready to assist with any inquiries or concerns, and genuinely care about our business success. Im consistently impressed by the quality of their work, from order processing to on-time delivery. ShipCalm has proven to be an invaluable partner, and I highly recommend their services to anyone seeking top-tier fulfillment solutions.

Review №3

2024-06-01 21:40:18

The level of professionalism and attention to detail from everyone is next level. A first class operation. We are excited to expand our business with ShipCalm.

Review №4

2023-10-27 03:57:10

Its rare to find a 3PL that truly ticks all the boxes, but ShipCalm is truly a unicorn! From day one, their exceptional customer service stood out. Theyre always one step ahead, addressing any concerns promptly and with utmost professionalism. The responsiveness is second to none – issues are resolved before they even become problems. Partnering with them has been one of the best decisions for my ecom business. Highly recommend!

Review №5

2023-08-15 13:02:25

ShipCalm is my third 3PL in a year. The first two were horrific experiences. Since my first interaction with Adam in sales, through the interactions with my team of Travis, Austin and Brandon what a difference a company that focuses on customer service makes. Working with ShipCalm has been a breath of fresh air by comparison to their competition. Their crystal clear pricing and true discounted shipping rates have cut my 3PL costs dramatically. Its been a fantastic first few months and Im confident it will continue.

Review №6

2023-11-13 23:46:35

ShipCalms drop shipping services have been a game-changer for my business in San Diego. Their expertise in 3PL made the entire process stress-free, from real-time inventory tracking to automated order processing. I was particularly impressed by their comprehensive services, covering secure storage, custom branding, and efficient returns management. ShipCalms flexibility in integrating with major platforms like eBay and Amazon perfectly suited my business needs. Working closely with their team, I found their solutions to be both cost-effective and reliable. Whether youre starting an eCommerce venture or scaling up, ShipCalm is my top choice for efficient and customer-centric 3PL drop shipping services.

Review №7

2023-05-23 15:52:09

The ShipCalm team are true professionals. We came to them in a time of desperate need with a extremely tight timeline for go-live, and not only did they deliver, they knocked it out of the park. Their performance since has commanded more and more of our business and we couldnt be happier to have become partners with ShipCalm. I highly recommend you give them a shot. You will not be disappointed.

Review №8

2023-09-25 06:42:37

Absolutely a fantastic partner, the hands on service, from shipping our D2C, B2B, Amazon and custom orders, this team really does become part of your business. Cant say enough about the whole team, Travis, Trevor, Dana to name a few. Highly recommend if you want a partner who really works with you!

Review №9

2020-08-07 18:30:35

Like most companies that experience fast growth, there are many places where things can go wrong but they learned quickly. Luckily most of that is behind them and as they continue to get the right people in the right positions, we are seeing everything run munch more smoothly. Im happy to be with them now and hope to leverage their growth to help our bottom line. From Nohely and Jerry in warehouse to the new and very responsive reps in customer service Alaleh and Kamron. Hope its not too late to add Miranda (newer hire) to that list of responsive agents!

Review №10

2023-05-05 17:46:25

Shipcalm has been a very reasonably-priced and reliable option for storing/shipping our materials. Their customer service is very responsive and helped us handle the nuances of international/US territory customs situations. They even let us know when there were cheaper bulk options, and double checked to make sure our more expensive orders went smoothly.

Review №11

2023-05-12 13:43:23

We worked with ShipCalm briefly on the shipping and logistics on one of our products before bringing it in-house (because we have the capability, not because we were dissatisfied with ShipCalm). ShipCalm have a very impressive setup and have a fantastic onboarding process. Adam and the whole team at ShipCalm were a pleasure to work with, too!

Review №12

2022-05-10 16:46:25

Been working with ShipCalm for about a year now and experience has been great. Their customer support is stellar and response time from their team is extremely quick. Theyve made a huge difference for our business on the fulfillment side and we look forward to continuing our partnership with them.

Review №13

2022-05-11 16:58:00

We’ve never had an issue with Ship Calm. Orders have arrived on time each time, and Brandy has been an excellent account manager. Do remember, you will always hear a negative review before a positive one, as people take average and above average experiences in stride and don’t often think to share said good experience.

Review №14

2024-01-24 10:37:57

Shipcalm consistently and reliable, and their customer service is top-notch.I am happy to work with professionals !

Review №15

2019-10-10 16:46:54

Had such a wonderful experience meeting ShipCalms team and touring their pristine facilities! They really have fulfillment figured out! Thanks again Greg and Ted :)

Review №16

2023-05-18 09:09:18

Been working with Shipcalm across multiple brands this year and these guys know fulfilment inside and out. Super helpful and great systems. Need a new 3PL? look no further!

Review №17

2022-03-02 21:01:13

Warning - Do not use ShipCalm if you want your business to survive. ShipCalm caused my boss’ company to lose its SFP (Seller Fulfilled Prime) and hundreds of orders per month. Their inventory system is terrible and their warehouse in Indiana is hardly ever able to ship orders.Why have a warehouse in California if you have to ship air to get it to go out the same day? The purpose is to save shipping costs and use ground, but that does not happen at ShipCalm. Lots of employee turnover and now customer service is in MX so they have no idea what is happening in the actual warehouses. Save you time, money and your business and avoid ShipCalm. Positive reviews below are from the co president (Greg) and people that don’t work there anymore. I hope we can help you save your business from what they did to us.

Review №18

2023-07-19 16:21:58

I highly recommend Shipcalm as a warehousing solution. We are a UK company and Adam Webber was an excellent communicator and integral to us onboarding with them, Very impressed.

Review №19

2023-11-02 14:34:39

Our on boarding start was rocky but Ive built a relationship with this company and its meeting our dropship and edi needs to build online sales channels now. And a heads up, their accounting department overcharges and does NOT respond to emails.

Review №20

2019-04-19 14:10:07

ShipCalm took over my inventory from a nearby warehouse that closed suddenly (FBAForward). They seemed great at first, taking on the difficult task of assuming responsibility for a mess of inventory from another warehouse. They counted my inventory and repackaged it for future shipments to Amazon and charged me for that service. No problem so far. However, later when I asked them to send some of those boxes to Amazon, they were unresponsive. Then after following up several times, they finally admitted to not being able to find them. Then after many more follow ups, they claimed they never had them in the first place (despite charging me for repackaging them). The owner refused to talk to me or reimburse me for my lost inventory. These people are dishonest and treat their customers with 0 respect. I even saw one of them reviewed their own company on here, which just shows how sketchy and incompetent they truly are.update: they have reached out to me again and said they are doing another search for my products in their warehouse. Ill update again if any news is madeUpdate: they did eventually find my inventory and send it in 5 months later. So not all was lost but still not what I had in mind.

Review №21

2023-08-02 20:31:43

Continually impressed by the level of service and flexibility offered by ShipCalm. They are one of the few 3PLs in the US that have nailed scalability and service level in a single solution.

Review №22

2020-02-09 03:42:09

Ship Calm had the makings of a good company but they were frustrating to deal with the 1st year we were with them, but the past 6 months have been terrible. Many customers were not shipped to and we had to ship new product to the new company just to get the product delivered. They also wanted to charge us for checking the inventory after we told them we were coming to pick up all our products. Stay far away unless you dont like your hair!!!

Review №23

2023-05-05 21:21:39

I started onboarding with ShipCalm a few weeks ago and have been very pleased with their customer support and service! A lot better than other 3PLs that I have shipped with.

Review №24

2021-02-03 18:36:33

I used shipcalm last year before BFCM - I talked to a few companies and thought they were the best choice. Their rates were not as high as other companies and the sales call I had with the owner answered all of my questions.PROS: Receiving was free and they didnt charge me to send in product, there were no requirements whether it needed to be sent in by pallett or box.CONS:- I dont think they had the right staff shipping our products, I understand its covid and pickings may be slim but I dont think this staff was fully trained.-I felt as though once we were onboarded, we were essentially pushed to the side, I did speak with their sales manager daily GARRETT who was helpful in the beginning, however my issues werent sales issue they were other issues that had to do with shipping and updates. Our manager, scott or chris or both, were a complete joke, they never knew what was going on at anytime and I believe its scott, (not the one that works in customer service) that said he looked into so many issues for us and never did.Once more inventory came in, I was told that the inventory system they used was not accurate because the orders came in wrong on shipstation which is a system they use and is required to be used. We were sending in inventory based on what their system said, which is also where this so many costly mistakes on our end started happening.For atleast a week and a half I called garrett daily, asking what was going on with our orders, he assured me that things were shipping and moving and that hundreds of orders would be going out daily. I would check shipstation daily and Id see under hundred orders shipping a day. YES they had so much of our inventory. We discussed plans on how they would be shipping, and what time and so forth. One day I called Garrett in tears because their team kept shipping NEW orders rather than old. THEY DONT have a proper system running. This day I also spoke with the CEO and COO and they provided solutions which werent really solutions they just wanted to cover their buts!Many orders were shipped incorrectly with wrong products and incomplete orders despite each item being barcode and this cost us A LOT money. During holiday season, I had to call in my staff to ship hundreds of orders because they could not do it.I told TED the CEO twice that I would be stopping our business together and things he said such as oh it takes 90 days to see results or get it together. I dont have 90 days to waste money on this company. Once I expressed interest in ending the relationship, thats when communication halted from garrett, instead of taking minutes or hours to respond he would take days. I have text messages to prove, I also followed up via email with their incompetent team multiple times.We had a few disagreements regarding invoices in the end, where they tried to charge me to receive items although this was never discussed and charge me for things that they needed to take off. One bill was $1700 for receiving ( TED told me receiving was free )I paid the bill once things were sent on a clean invoice ( be sure to get a clean one from them). Once paid by stuff was sent back to me, and packed poorly! So many jars and bottles were packed on top of lightweight items and just thrown into boxes.Horrible experience, horrible company. I have a small businesses and so many brands look up to my company and ask me for advice for scaling and using fulfillment centers. I will continue to tell everyone about this POOR experience with this company. Working with them has cost of so much money, that it was such a waste from the beginning.Management needs to hire staff that cares, staff that can work under pressure, and employees that can pick/pack correctly.I dont care for any responses from the owner, the proof is in my text messages and my emails!

Review №25

2019-12-09 18:37:17

Our business has been with ShipCalm for almost a year. Kamron is currently our customer service rep and SHE IS THE BEST! Kamron is so responsive and handles every issue that comes up, we are grateful to have her as our shipping expert!

Review №26

2020-01-22 05:41:10

Please read before working with Ship Calm.I really don’t like leaving negative reviews because I’m a business owner too, but my experience with Ship Calm justifies the poor rating. In summary, I would stay away from this company due to the risk of lost inventory, late shipments, slow response times, and software glitches.At first, Ship Calm seemed like the perfect fit for my e-commerce businesses. Their website looked great. What went wrong? I would like to share my experience this past year after choosing Ship Calm as our fulfilment center.Over a year ago, we decided to switch from “Fulfilled by Amazon” to “Fulfilled by Merchant” which meant that Ship Calm would fulfill orders from customers who bought our products on Amazon.I sent over 4K units of inventory to Ship Calm and they did not provide me with any receipt or confirmation of our inventory for three months. I sent multiple emails to check on our inventory because we had approximately 3K units missing for those three months.At the time, I found out they were absorbing clients from another fulfillment company called FBA Forward after FBA Forward dissolved.Ship Calm’s sales reps told me they were very busy since taking over clients from FBA Forward. I was understanding of the situation because it sounded like a difficult transition and I was patient while they tried to organize their chaos.For the next several months, I received two alerts from Amazon warning me that my account was in jeopardy of being deactivated due to late shipments. The late shipments were the responsibility of Ship Calm and there was no good reason why these shipments were late.After several more months, we decided to use Amazon FBA (Fulfilled by Amazon) again and use Ship Calm to send our products to Amazon warehouses. I hired another company to help my company manage our Amazon inventory. This company would send requests to Ship calm and Ship Calm took 3 weeks to send our products to Amazon.Due to these delays, we ended up running out of inventory on Amazon during the Holidays of 2019 and I would estimate we lost over $10K in sales and a major drop in sales rank on Amazon.During the Holidays, we had 38 orders that were not sent to customers. Many of these orders were over two weeks late from customers who had purchased products on our website. On Amazon, I had to cancel 8 orders from customers because Ship Calm was unable to ship orders in time.I contacted Ted, the CEO of Ship Calm and their customer service managers regarding these late shipments. I found out that their company had moved to a new facility right in the middle of the Holiday season.At first, I felt bad because they sounded stressed. I tried to be understanding and emailed them multiple times. Most of the time when I would email them, I would not receive a response for several days.In fact, we had emailed Ted 3-4 times and never hear back. After being with Ship Calm for a year, I was already used to slow response times, but I was extremely disappointed by their lack of communication and failure to fulfill their end of our contract.It sounded like they lost our inventory when they moved facilities and were unable to fulfill orders. Ship Calm sent an email to all their clients letting them know about software glitches, problems with stocking, and late orders. Unfortunately, they never shipped our orders.We lost time, money, and damaged our reputation due to the numerous problems with Ship Calm. I sent a request three weeks ago to remove our products from Ship Calm. It took days to receive a response and I am still waiting for them to find our products so we can arrange a pick-up.I hope you have a better experience by taking a chance with Ship Calm, but I wouldn’t recommend it.P.S. Im not a random person venting either. Im a Doctor of Physical Therapy and my companies have accumulated over 10 millions views on our social media videos in the past year alone. I attached a screenshot with our late shipments.

Review №27

2020-12-10 08:18:36

Weve been using ShipCalms services for some time now, they receive our inventory and forward it to Amazon warehouses. We havent used other services yet but would definitely give it a try if the need arises.Kamron from customer support is always really helpful with anything we need too.

Review №28

2020-04-07 03:24:15

We had many issues stemming from using ShipCalm as our fulfillment provider. There was a significant lack of communication, attempts to charge us for fees that werent mentioned in our contract, and, in the end, we had to physically go into the location with our team to ship Black Friday orders because they were behind by WEEKS.

Review №29

2023-05-11 20:36:05

I have been working with ShipCalm now for 2 years and have had a great experience. Their team is quick, knowledgable and organized.

Review №30

2020-08-20 22:42:26

I worked at shipcalm for about 6 months. The first 2 months was okay, until I realized the lack of professionalism that the owner carries. They’re rude, demanding and hold grudges. The inventory system they use called “logiwa” doesn’t decrement inventory, so pretty much every company in there has messed up inventory, and They put employees in danger by blocking fire exits, and storing 60,000+ Gallons of ethanol hand sanitizer spread throughout the warehouse, not behind any fire walls, and their warehouse is nowhere near temperature controlled. I would never reccomend this place to anyone looking to apply, store their product or get inventory shipped through this facility. Someone employed shipcalm was diagnosed with COVID-19 and they did not close down or make anybody get the test. They made it voluntary and did not encourage people to get them done, so they could continue to work, voiding their safety and policy of the government!

Review №31

2020-11-03 19:18:59

If you’re ever interested in losing all your inventory, come to Shipcalm. Place is a joke. They will nickel and dime you to death along with ruining your business. I highly advise to stay away. Pay a couple extra dollars and go to a more respectable place, such as shipbob or someone that cares about your company not the dollars coming in. As you can see with Shipcalm’s comment below, they are blind to the truth. I have not started my own 3pl but could be in the works as a far future project. I wish them luck and happiness.

Review №32

2019-07-17 19:22:23

Seriously! This is THE WORST company Ive worked with in recent memory. They inherited my account from a long-time provider and were an absolute nightmare to work with. The setup took weeks and their rep was unresponsive. They sent me multiple invoices with inaccurate charges. Basically from day one until the day I pulled the plug they were terrible. I cant accurately describe in this review how much time, money and stress they cost me and my business. THE WORST!

Review №33

2020-12-09 21:21:01

The company I work for uses Shipcalm to ship our products. Christopher OConnell is one of my contacts at Shipcalm and he is always helpful and quick to respond when as issue arises.

Review №34

2020-01-10 17:01:09

Company has terrible customer service. Constantly claiming and saying they will do something to rectify the issues they caused and then simply not doing it. Communication is lacking and the company will not respond. The CEO, Ted, promised to do certain things and then simply stopped responding. Would not recommend. Avoid this company.

Review №35

2020-05-13 21:46:47

Kamron from ShipCalm was efficient and quick with my order. Received my items in 48 hours. Excellent customer service and I’m very pleased overall.

Review №36

2019-05-30 00:27:51

They have been unresponsive and very slow to respond, often with weeks in between simple email responses. They are incredibly frustrating to deal with. Wouldnt reccomened Shipcalm from my experience so far.

Review №37

2020-02-07 20:01:31

After 2 months of waiting for my order, Kamron Ward of ShipCalm contacted me & I received my items within the week. Thank you Kamron Ward, for you service. Your response was quick & results were immediate. Thank you.

Review №38

2020-08-27 19:22:13

The team at Shipcalmhave been super great so far. They have kept in touch via email and phone to help get the product from my kickstarter out.

Review №39

2020-05-14 02:26:40

Hi Kamron, Thank you for the great service you gave me today regarding my order. Hope your boss knows what a great employee they have. Make it a great day, you certainly made mine.

Review №40

2020-12-07 09:07:56

Hello I was very pleased with the quick and enlightening response from your Sales Manager Garret Crispi. It helped at a very important moment in my business. Hence my appreciation and gratitude.

Review №41

2023-03-31 21:59:34

The worst. Just don’t bother. We lasted 3 months. Their billing alone is headache inducing and time consuming.

Review №42

2022-04-05 13:12:39

They have essential in helping us get ramped up. Communication has been solid and I am excited to continue our engagement with them.

Review №43

2024-05-23 07:31:00

Great team and good rates

Review №44

2023-05-09 23:30:20

Have been working with these guys for over a year now and they do a really great job.

Review №45

2023-05-23 16:42:18

Great team to work with. Can pivot quickly without sacrificing quality work.

Review №46

2022-03-17 19:21:53

Absolutely disgraceful service, this isnt even a 3pl its a mess. Invoices are mixed up with other clients, huge employee turnover, ownership is rude.

Review №47

2021-01-11 19:49:44

I have been working with Tracy @ Customer Service and it has been outstanding. Its nice to know that you are working with professionals who actually do care about their customers!

Review №48

2020-05-22 17:55:47

In general the folks at Shipcalm are very responsive. Kamron is very helpful when we need a change or have a problem

Review №49

2022-08-19 19:43:26

I made booked for sales meeting and they never came for the meeting. They also did not answer the phone either. I guess they dont want to do business

Review №50

2019-02-06 23:42:56

We love working with Shipcalm, they are there to help you with your shipping needs

Review №51

2022-02-24 22:32:22

Worst 3PL company ever. You will lose thousands of dollars.

Review №52

2021-11-09 00:57:10

I should’ve done my research before I contacted this company!, never again.!

Review №53

2019-10-11 18:25:11

Great 3PL partner for us

Review №54

2020-05-09 01:53:02

Maranda solved my problem. Great

Review №55

2019-10-11 16:41:26

Fantastic group of experts!

Review №56

2019-10-11 16:22:02

Sharp and courteous

Review №57

2019-12-13 03:32:25

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