Cox Store
1264-A Auto Park Way, Escondido, CA 92029, United States
Came home last night to discover we had no cable, phone or Internet. Called from my cell phone and spent 30-40 minutes with the rep. Unplugged cables, internet and nothing worked. She then tells me she can see other calls coming in from my area reporting the same problem. So its an area problem and not my home. It can take up to 24 hours to fix but she says but it never takes that long. Maybe 3 or 4. 12 hours later this morning we call again because nothing has changed. The new rep asks me to unplug again but Im still going to need someone to come out. Then tells me its a wiring problem in my home. What changed from last night? He doesnt know but we will have to wait 3 days before someone can come out. So was I lied to last night? 3 days? Ive decided they are overwhelmed with issues or dont have enough service technicians or maybe both. All I know is I cant get any work done because there is no internet or phone. One thing I do know. Im getting a new provider. Anything is better than this.
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