Top Internet service provider in Sunnyvale
Xfinity Store by Comcast
301 W McKinley Ave Suite 140, Sunnyvale, CA 94086, United States
When moving to a different residence I returned my router and cancelled my service, but they kept charging me each month. I called customer service in order to to cancel the payments and get a refund, and navigated the maze of phone options, to speak with a real human. The customer service employee told me that my payments would be stopped and that I would be refunded. I believed them and hung up, and the next month they kept billing me. They never stopped the payments or processed any refund. I called again many more times, wasting many hours, and the same thing happened many times, with each foreign phone customer service employee lying to me and then not cancelling the service, so the company can illegally extract more money while providing no service. They also doubled the price of the same internet service plan that I was not getting anymore from what was originally used, and didnt cancel. I eventually went to the Xfinity store in person, where a sales rep truly did cancel the service, but did not give any refund, and told me to call the customer service (who are liars and scammers) for the refund. This cost me around $2,000 in their scams. On a separate occasion at a different apartment, I received a promotional call offering service for about $35 for the first month. I paid the $35, used the promotion for around 20 days, then cancelled and returned the equipment. I also deleted my payment card information so Xfinity could not charge me more. The customer service rep told me that if I cancelled before the promotion ended, I would not pay any more. Of course, this was a lie. Xfinity tried charging me more after the month ended, with more fees that they said they wouldnt charge, but I had deleted my credit card info from my account. So Xfinity contracted a debt collection agency to send me spam mail telling me I owe Xfinity more money that the sales rep said I wouldnt owe. The only way to stop the payments is to delete your payment info online or cancel the card with the bank, after which Xfinity will send the debt collection agency after you. This company is a HUGE SCAM! Do not trust ANYTHING their employees (or their plan rates or their promotional offers) say because their performance is measured by how many products they sell, and money they make, and are unaccountable for lying and scamming. Its actually amazing that Xfinity (owned by Comcast) is allowed to operate legally. Their own website s customer service forum is filled with reports of these scams. Just pick a different internet provider, even if the rates appear higher than Xfinitys. DO NOT trust Xfinity (owned by Comcast) with your payment info. Even if you have to buy more expensive internet from an honest company, it is still cheaper than Xfinitys scams! HOW IS THIS SCAM STILL RUNNING?
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