Top Software company in Sunnyvale
Matterport
352 E Java Dr, Sunnyvale, CA 94089, United States
Matterport, an 8 year old hi tech company, still conducts business as if it was a startup. Their camera system is closed, using proprietary software, hardware, and overpriced proprietary tablets for the application interface. There doesnt appear to be any motivation to modernize application software and architecture which is more reflective of 90s system design rather as opposed to state of the art software youd expect to find on your watch or cell phone today.Matterport capture software often crashes without any indication of the cause. Sending crash data to Matterport for their analysis isnt an option. Consequently, the same errors occur across their client base. Does the root cause of crashes get resolved? Absolutely not! How can problems get resolved without supporting data to review? Typical crash resolution is: shutdown the camera and tablet, reboot them, and hope the transient bug clears.There is also a set of errors, none of which are documented, which appear on the small 90s styled lcd located on the back of the camera. If youre lucky, you get undocumented numeric error messages, Other times you get cryptic error message suggesting that a serious camera hardware error has occurred. The resolution? A dot matrix message on the camera lcd states that you should email customer support for help. The aforementioned error messages typically occur on client sites while trying to complete a scanning job. Matterport feels that an appropriate course of action is to email support? Really?Matterport requires their models to be hosted on their platforms, thus removing any chance of competitive pricing and also making their client base subject to pricing changes that they cannot combat.Terns of service are changed without prior notification. Often times the 1st notice of change appears on customer invoices, that is, if the customer invoice is accessible A recent release of their invoicing system wouldnt allow invoices to be viewed by customers until days after month end..Product documentation is outmoded, missing entirely or inadequate.Some of the best software support engineers Ive worked with over my 45 year IT career work at Matterport. Unfortunately, the support engineers are understaffed, and requests for help can take days to be addressed, if the request is ever addressed. Matterport support engineers are a dedicated group of people that want to help, and consistently do more than I would ever expect. The current organisational structure gives a false message of a support staff that is not responsive. That is truly tragic.Business software and their propriety software that require camera operators to be 100% reliant on, is consistently released with bugs having every appearance of lacking adequate q.a. testing.All of that pales by comparison to this ongoing incident: My subscription was supposed to be renewed on 9/1. Being proactive, I chatted with Matterport on 8/28 to ensure the following:1) my account subscription would be renewed automatically2) my legacy account would be honored3) legacy pricing would be honored.Chat transcripts recorded by Matterport were emailed to me suggesting I was all set for an automatic renewal with terms and pricing that I expected. On 9/1, again being proactive, I decided to make sure my subscription renewal occurred without incident. My investigation found that my account had been deactivated, not renewed, and all of my models linked to active MLS listings were deactivated. My option? Apply for a new account, supply billing info again, and buy a new subscription. Support was contacted, but the account issue was not able to be resolved remotely or the personnel required to make script or application changes was not available As of 9/3 a solution has not been implemented.If Matterport offered to buy my camera back at purchase price, Id over night the camera to Matterport today. Confidence has been totally broken. Needless to say, and with reason, i am livid.
Claris International Inc.
475 Potrero Ave, Sunnyvale, CA 94085, United States
Of all the companies and their software I deal with Filemaker is the only one Ive grown to love. I started using Filemaker Pro in 1996 basically out of necessity because it was the only database I could get to work in our environment. It saved a 24 location install. Since then Ive solved so many problems using their software and when necessary getting help from their internal resources and later the Filemaker Community. I seldom update my other software because they really dont add any new useful features. But Filemaker has always added new features that the Filemaker Community requests. Now that I do most of why work in Filemaker I consider the software and the company to be my unseen partners.
Diffco
830 Stewart Dr #212, Sunnyvale, CA 94085, United States
Diffco developed back-end software for a digital content distribution platform for our client, one of the major European airline companies. They developed a reliable, autonomous, easy to integrate and maintain solution. The developed solution works on remote infrastructure and performs all operations with deploying digital content on airplanes during their maintenance in airports. I would highly recommend Diffco to anyone who needs a reliable and efficient software development team.
eclincher
902 Aberdeen Dr, Sunnyvale, CA 94087, United States
EClincher is an exceptional company with a stand-out social media calendar and management tool. Their customer support is unparalleled in the industry. Chat support has been available instantly whenever weve needed it and theyve solved issues or explained with screen shots and instructions on the spot. Their pricing is perfect for our marketing agency because external users (clients) can be added without additional cost, keeping our overhead costs under control. The instant publication on Instagram they offer had been on our wish list for years before we began to use their software. I highly recommend this company!
Impronics
440 N Wolfe Rd, Sunnyvale, CA 94085, United States
Team Impronics had been due diligent in providing us dedicated support for one of our companies custom software projects that they handled carefully and delivered way above our expectations. Highly recommend this company if you are looking for any kind of Software help!
White Code Labs
940 Stewart Dr #325, Sunnyvale, CA 94085, United States
I own a small boutique retail shop. Andy and his team of developers did a wonderful job for us. T...
Clover Network, Inc.
415 N Mathilda Ave, Sunnyvale, CA 94085, United States
We are just onboarding with Clover and we are already frustrated beyond words! How can a company with such great hardware/software not invest in basic onboarding support? We have yet to have found one helpful customer service agent who truly understands their products and how they work!Is there ANYONE over at Clover who will stand by their product? If so, call us!!!!
Hashtag Systems Inc Fu...
100 S Murphy Ave STE 200, Sunnyvale, CA 94086, United States
After reading few online reviews about Web Design companies in Sunnyvale, San Jose circle, we dec...
Codeproof Technologies...
440 N Wolfe Rd, Sunnyvale, CA 94085, United States
Best company to learn and grow! CEO Satish Shetty is a true Software Rock star!
Algoworks Solutions Inc
355 W Olive Ave #204, Sunnyvale, CA 94086, United States
Definitely tried their best to bring my dream into a reality. Invested around 35k, had a contract...