Presentation on Map Reviews Nearby

Xfinity Store by Comcast Branded Partner in Elk Grove

3.4 (70) 7621 Laguna Blvd Suite 130, Elk Grove, CA 95758, United States

Xfinity Store by Comcast Branded Partner image

Categories

Internet service provider
Business to business service
Cable company
Computer service
Electronic parts supplier
Security system supplier
Telephone company

Location on the map

Elk Grove, Sacramento County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–5 PM

Edit info

Total reviews rating 3.4

70 Reviews for Xfinity Store by Comcast Branded Partner 2024:

Review №1

2024-06-24 10:26:22

Bad customer service at this store and just bad company policies and practices (some which are probably illegal).I was prompted to come to this location after seeing I was being charged an extra $10 on my bill each month for the supposedly $0 setup and $0 monthly charge for their TV stream box or whatever. I never even opened it but they somehow were auto charging me $10 per month to my card automatically without my approval for this. I was told to return the device to the store to avoid the charge, hence my visit.At the store, I return the unopened device and ask what the heck? The guy says I agreed to this somehow so he prints out my agreement. The agreement clearly says $0 Change of Service and $0 Streaming Device Activation Fee and nothing else. Somehow that is proof I agreed to being charged $10 extra per month for the device I didnt want? He then switches and says its not the agreement but its their policy... Still doesnt show me it.Are their customers in general idiots that this is proof? I ask for proof that I agreed to the charge and the guy cant provide it but it takes him like 15-20 minutes of back and forth nonsense arguing to say that, making me late to my next appointment. Just horrible customer service. His manager (I think?) next to him seemed better but he wasnt that interested in helping either, although he provided some helpful comments. I didnt really need a resolution there, but just wanted someone to acknowledge how horrible these practices are.In the end it took me a couple months or so to see the charge so I was only out $30 but they did not have my approval to charge me for that. If the customer service at the store were better, they would have just addressed the problem, refunded the money and we all move on, but their training and the people they hire are pretty crappy.In any case, if given any other opportunity (Consolidated Fiber, Starlink, 6G, competing cable provider), I will switch from Xfinity at the first opportunity.0/5 stars. Avoid at all costs. Still the worst company in America dispite the name change.

Review №2

2024-02-20 21:56:33

I had Xfinity for a year. Paid $66.40 with auto-pay. Then I received a bill for $207. Called them & thought it was straightened out, but got a bill for $107. Went into store & was told the best price would be $89 - Internet only. (One person, 1 computer - no thanks!) Dropped Xfinity.

Review №3

2024-01-27 19:49:34

This store on Laguna has aweful customer service. They kept giving me the run around. Some guy name Shaq, before that some new guy… bottom line is stop trying give opposing information and lying!!!!!!!

Review №4

2024-02-17 19:26:25

Terrible company. Cancelling service is an impossible task. Price goes up every 6-12 months astronomically.

Review №5

2024-01-21 21:31:46

Eazy peazy! Returned equipment because I cancelled everything! And Jordan who helped me couldnt have been nicer,very helpful.

Review №6

2023-10-03 18:53:54

I just received the new iPhone 15 a week ago and yesterday my phone stopped making or receiving calls. Within five minutes at the Xfinity store, Dakota had it fixed and I was on my way. Great job Dakota, you are a lifesaver!

Review №7

2024-03-05 19:19:50

I am disappointed from the services and no one is responding.Please take care of the customers with paying attention to their inquiries.

Review №8

2023-04-10 21:57:13

This is the worse service I have ever received. Spoke to numerous different agents and none of them helped. I got told many times my issues were resolved and they never were. None of them even listened when I mentioned that another agent tried fixing it with the same method and it didn’t work. They kept telling me the same thing and repeated the same “trouble-shooting” methods just to get nowhere. I am tired of wasting hours just to get internet to start working at my new place. I rescheduled an appointment for a technician to see them today, just to be told by another agent that it was never scheduled. Getting the run-around with these people is annoying and a waste of energy.

Review №9

2024-01-19 23:41:21

So good customer service. But you have call Jatori is best way!

Review №10

2022-09-25 01:44:50

Joshua did a great job! We are trying to switch to new carrier. He spent over an hour with us. He is very patience and helpful throughout the whole process and trying to get us the best deal. Best customer service ever!

Review №11

2023-09-20 16:12:21

Avoid this specific location at any cost. I was told that if I get a google phone there is no monthly device payment. My account was assigned a new number without my consent and now I am left to deal with consequences.

Review №12

2022-05-11 18:47:08

I would give them no stars if I could but here ya go I guess…the store is literally filled with INCOMPETENT EMPLOYEES who make an address block seem like rocket science, I would not recommend going here for sales or service maybe to pick up equipment but if you have anything more complicated skip this store and just call the call center. It took over a month to just start internet, that’s all nothing more. Instead they stressed me me over the previous tenants bill. I sent in everything they asked and still had to reach out to them after a month when I was told I’d be called the same day. I can’t stress how easy it was to do it on my own by calling a call center who escalated it and started my service same day..I’m leaving this review because I was beyond patient and they should have better customer service. Xfinity on Laguna do better!

Review №13

2019-03-20 02:17:30

YOU MUST VISIT THIS LOCATION IF YOU ARE LOOKING FOR SUPERIOR CUSTOMER SERVICE!!! Hands down, one of the best services I have ever received. First and foremost, the team is very excellent and really care about their customers and making sure we are all taken care of. Alex is your go to girl and Michael, the manager, both care about their customers leaving happy and both went above and beyond my expectations of making sure I got what I needed. I had many issues with my phone over the past week, but after many time spent on the phone, going from store to store to get help, between Xfinity and Apple, this location chose to take accountability for an issue out of their control. Alex and Michael are very personable and make you feel like you’re their friend. If you ever need help and are looking for EXCELLENT customer service, give this spot a try!

Review №14

2023-08-20 22:00:07

Worst customer service ever. They lied to my parents saying that Xfinity doesn’t have cheaper price and they signed up for the plan. The next day I took them over to cancel it and they said we have to pay cancellation fees. We left the store and called Xfiniti directly. Do not do any business with them. Call Xfiniti directly to get better price.

Review №15

2022-09-09 03:16:49

Not having access to the Arden mall location, I traveled to the ElkGrove store on Laguna Blvd, to pick up a modem!Long story short, after waiting at least 20 minutes without any type of acknowledgement, I finally said “I just need to pick up a modem!”First response, his name Darrion, told me to “wait my turn!” Next response from the next representative, “you can always have one shipped!”There’s so much more, I shared that it felt a bit like indifference and bigotry!Darrion, ultimately had to be held back from physically attacking me, saying his “whole family was black!” Never would have known!I guess the guy that came from the back was store manager, he instructed the representative Xavier not to help me and for me to get the hell out of the store!There were 2 police officers in the parking lot, one of them tan out to get them! Xavier, during all the terror, was able to do what it to get me a modem! The only employee to help, I thanked him, and apologized to other customers twice, but the staff in the store was Wrong!I sat in my car to try and calm down, first officer went into store, the second officer I stoped him, to let him know it was me, they told them about, I explained, by this time the first officer came out of the store, I just remember the officer I was speaking with, let him know the information I shared, and said to him “they treated her shitty” and advise me to contact Xfinity corporate!I lived in Elk Grove for seven years, never had a positive experience when I had to go in there, Indifference, is it!Submitted Complaint to BBB contacted by COMCAST person, the indifference starts from the top!!! They don’t care, and why should they!!! Horrible mobster like company!!!!!!

Review №16

2019-11-21 21:38:53

I was quickly greeted and helped by John - appreciate his help in returning equipment and ensuring the update to my plan was correct in the system. I did come at around 1:30 pm on a weekday so there was no line, just a couple other people being helped ahead of me. I can’t speak to the process of picking up equipment here, but in terms of other service needs, I would recommend this location.

Review №17

2023-02-03 22:54:15

Dom was extremely helpful. My issue was resolved very quickly. I was in and out in under 15 minutes with a lower bill and faster internet. Please ask for Dom when you go! Thank me later.

Review №18

2023-05-26 20:00:00

I wanted to change cell phone carriers because cricket my career at the time was getting very slow with data transfer and I know that Xfinity is very highly rated for their Mobile data transfer speed. I also changed from frontier DSL to Xfinity Internet and Im very happy about that also.

Review №19

2023-03-06 02:34:42

My family went in to this store to cancel cable and we ended up switching over to their wireless service. Brandon is fantastic and took care of us. Cant say enough good things about that guy.

Review №20

2024-05-20 22:15:59

Xfinity customer service is pathetic. Incompetent and dishonest agents

Review №21

2022-01-06 01:58:06

Shaq was very helpful, kind and patient! I felt bad for all the employees because they had some very negative, loud customers complaining about the wait and they had only waited 5-10 minutes. In my book, that is not very long to wait... especially if you show up during the lunch hour or afterwork rush like they did.

Review №22

2023-05-25 01:35:52

Offshores all customer support jobs, provides horrible customer service, overcharges customer based on phony metrics, and then tries to upsell when faced with complaints. Capitalism run amok.

Review №23

2022-01-06 05:56:56

The service at the Laguna branch was unmatched. Shaq Jones was extremely helpful and thorough with his knowledge. He walked me through the different plans that they offered and helped pick the best one for my situation.

Review №24

2021-07-07 14:54:44

We had an AMAZING experience yesterday when my husband and I came in to return as Xfinity customers. We were immediately greeted by Keelan who asked us what we needed help with and then he showed us the line to wait in. After chatting for a bit about what package would most likely suit our household best, Keelan introduced us to Lucas who would further assist us. Lucas was extremely helpful and knowledgeable; he answered all of our questions and concerns patiently. The entire process was pain-free and even had an appointment set up for us for the very next day (this afternoon) for a tech to come to our house later for the equipment install. We left with everything we were looking for: a package with channels we actually watch, The Filipino Channel for Grandma, and the highest speed internet that Xfinity currently has to offer in our zip code. It was such a pleasant and welcoming experience; I really hope this locations store manager is able to read this review. This is the location I will be referring my friends and family to. =)

Review №25

2021-10-25 17:27:14

Very rude and bad customer service… talked to the store manager as well but manager even don’t know how to manage the the store or make the customer happy… he does need some training to manage the store… and know the skills to keep the customer instead of losing for such a small reason which can be fixed by customer service and then after I called customer service and they immediately fixed my issue so thanks to them.would never recommend to go at this store.

Review №26

2023-02-24 19:11:11

Its like Xfinity doesnt want to be bothered with customers phone calls, so lets inconvenience the customer and make them drive to the store. Or call the 800 number and try really hard to understand a person from another country which becomes so frustrating you just decide to end the call with any resolution.

Review №27

2022-05-02 21:09:08

I went into this location today to pick up my router and equipment. I was greeted and helped immediately upon entering. Heiu was super informative and helpful. Shaq answered my questions as well. Was in and out quickly, seemless transaction. I don’t normally write reviews to every place I go but I was impressed with the service here.

Review №28

2019-10-20 23:56:41

Carina is awesome! She helped us with what’s best for us. I used to hate dealing with Comcast. But having an employee like Carina make me love Comcast all over again. The other workers were very nice to deal with too. Love this place.

Review №29

2022-06-05 02:23:31

I really like the customer service that darion Lucas and Josh provided me today they really explain everything they were able to save me 15% on my bill and give me a package deal that I actually like I will definitely be coming back to the store in the future I walked in a little bit to closing time and they still took the time out to help me

Review №30

2019-08-07 01:23:43

I cant stand Comcast as a company but the staff at this location are always kind and helpful. Im sure they deal with a lot of angry customers but they take it in stride and keep a smile on no matter what. Also an easy place to pay your bill or discuss options for your contract without getting the run around on the phone. Sometimes its nice to deal with someone in person and not feel so disconnected and frustrated.

Review №31

2020-04-15 01:26:49

We were passing by Target and were surprised to see that the Xfinity store was open. I had been experiencing some issues with my internet service and decided to stop by this store. I was immediately greeted by Jose when I walked in even though he was busy with something I knew I was gonna he helped as soon as he was available as the other reps were helping other customers. When Jose was available I explained the issues I had been having as well as the usage fees I had been getting. He reviewed my account with me and explained why I had received the fees and why my internet was moving so slow. He then shared with me how Xfinity could provide faster more reliable internet speed and also lower my bill. Through our conversation I shared with him that I am diabetic and he saw that we did not have a land line phone. He shared that he could add a land line and still save us money every month and we would have a more reliable access to emergency services. I was amazed at his knowledge and how he was able to listen to me and match what I had said to the services Xfinity provides and save me money on top of that every month. Jose is the best and I will be referring my family and friends to him.

Review №32

2022-11-24 07:31:19

Unwelcome customer servicesNo assistance if you asked for helpI didn’t get good experience thereThey will not be there to helping you setup your phone or internet connection. It’s very generally customer services order for your phone or internet

Review №33

2019-08-21 01:07:08

Last week my wife and I went to the Xfiniti store on Laguna blvd in Elk Grove, to open an account for our internet and phone needs. The sales agent, Rodney Jones, was very helpful and his cheerful manner put us at ease. No question was too much for him. In fact, the whole staff was very helpful. I must say they were very wonderful to deal with.Thanks again,Sks

Review №34

2019-11-05 19:14:45

This store deserves to be reviewed in my opinion. We were just shocked that they didnt open til 10:00 am but besides that, it was well worth it. The name of the agent is Rob. He helped us as soon as they opened, we told him of our current situation and monthly bill. He started to find us the best deal possible. We ended up upgrading our services by a lot more for much lower than we are currently paying for and we are very happy for the result. When all our cell phone lease contract ends, we will be looking for Rob again for more savings and deals. We were sold because Rob was very clear and was always looking into how we can save from our current bills. Upgrades we end up with to name a few: we now have 3 TV rooms from 2; we also end up with home security system from nothing. We end up with internet upgrade from 175mbps to 1000mbps (yeah 1000). We end up buying camera and sensors for home security and have to pay for 1 time installation fee but was broken down to 6 months payment and was still $40.00 cheaper than out current bill. Some other channels were thrown in for free (showtime and hbo) plus other channels that I cant remember them all. So again! It was a great morning deal for us. We will be coming here instead of Delta Shores Xfinity from now on. They were very helpful here in Laguna Blvd Xfinity.

Review №35

2021-06-24 16:09:28

The whole point of switching from ATT to Xfinity was a lower bill. I wanted the iphone 12 mini which was supposedly on sale or promotion. I thought i paid the phone in full then i got the bill and was being charged another 30.41 a month for the phone, I paid $449 at the store and kept asking Gabe that that was the full price of the phone but it wasnt, the full price was actually $689. Xfinity and Comcast are always shady, shouldve known better!

Review №36

2019-04-02 02:58:21

Couldnt agree with Miguel more. When my wife and I visited this store - our original intent was to bring our internet equipment up to date. During this process, it was determined my wifes cell phone required much TLC in order to bring it up to date. At this point, Mike took ownership of the issue which required alot of teamwork by him and the staff. Needless to say - the cell phone software is current and we made the switch to Xfinity as our mobile carrier. I know we never would have received the level of customer service from our prior carrier that we received at this Xfinity store. We also decided to make some additions to our service which required an installation appointment and the installation representatives arrived timely, were professional, friendly and took the time to provide us with details and answer all of our questions. If you are looking for knowledgeable, friendly staff and excellent customer service - this is the place !!!!

Review №37

2021-12-01 01:13:53

Moved to a new house. No internet over 2 weeks. Xfinity had to blow the underground pipes for the internet to work. Multiple visits from their technicians but nothing has been solved. Technicians say xfinity ground team has to fix it and when the ground team comes they say it’s already fixed. If I could give zero stars, I would. Extremely dissatisfied with the overall experience. Now too, we don’t know when the internet is gonna be fixed.We also went to the store but they said we can’t do anything it’s the ground team that has to do it.

Review №38

2020-03-17 22:36:42

One of the worst decisions Ive made is moving to Xfinity. Customer service its beyond awful. Do you have a problem with your service or about your bill? Perhaps after waiting more than an hour on hold or being cut off multiple times, or being transfered to numerous people and then cut off again and again while on hold you might get an answer. I did not. It is unbelievable how bad a company can be. I would give negative star if possible.

Review №39

2019-09-29 22:08:35

Update! Michael and Rodney helped us today and THEY ARE sooo amazing. Thanks guys. 😊Rob Ingraham helped us get a better deal for a faster wifi service. He provided us with great customer service.

Review №40

2020-01-13 02:43:36

All these people do is want to scam you out of as much money as possible. From purposely withholding information to adding free services that will charge you after the free period expires, to scheduling a technician to visit your house when all that is needed is a hardware rest, Comcast finds every way to screw the consumer. Too bad the only other option we have is Frontier for cable internet. We need Webpass here.

Review №41

2023-05-23 03:14:33

Brandon was super easy to talk to and I was in and out of that store which I really appreciate! Thanks guys

Review №42

2022-12-19 21:28:05

I called asking a question about the phones that xfinity have they said some garbage something that they have on a board to answer customers I was willing to pay for phone that is close to 2000 and have no problem doing it but with service like this I will find another place

Review №43

2022-12-29 00:03:01

Josh went above and for excellent service he even printed something for me.

Review №44

2021-12-16 18:56:29

Xfinity Mobile is hopeless. Call goes to VOICEMAIL directly. Don’t waste your time with Xfinity Mobile, don’t fall for cheap plan rate. Will return all equipment and disconnect service soon.

Review №45

2020-12-26 23:14:00

ON SATURDAY THE 26th I CAME TO THE STORE IN ELK GROVE AT LAGUNA BVLDIN THE STORE STORE HOURS SAYS THEY OPEN AT 10am I WAS HERE 10 MINUTES BEFORE.. THEN THE INTERNET PAGE SAYS OOEN AT 2pm AN AGAIN I ARRIVE 10 MINUTES BEFORE.And SURPRISE I WAS TOLD BY AN EMPLOYE TATH THEY WIL BE OOEN AT 3pmITS 10 MINUTES AFTER 3 AN THE JUS VERLLYOPENED THE DOOR AND NOW THE HAVE TONES OF PEOPLE WATING OUTSIDESTUPID COMCAST XFINITYCUSTOMER SERVCE NOT GAPPY AT ALL🤬🤬

Review №46

2022-12-31 18:23:46

Can not get through to store to ask about equipment- already spent an hour on phone with someone not at store and nothing is working.

Review №47

2021-07-18 23:41:40

Too long of a wait, the guy who helped me was great, but they definitely need to increase their staff

Review №48

2020-11-11 21:38:23

Jose was nice, helpful and bilingual.. He helped us out with a better plan with great wi-fi speeds!

Review №49

2021-01-06 23:30:28

Very courteous and helpful staff. My issue was resolved within 15 minutes. I was waiting in line about 10 minutes.

Review №50

2020-10-26 21:32:02

Excellent service. He explained everything so I could understand it. Very friendly.

Review №51

2021-02-21 19:09:35

Great service. No wait, professional, knowledgeable staff and I was able to get what I needed. Thanks!

Review №52

2019-06-15 20:39:18

The xfinity store and stuff here were awesome very helpful and great bunch of people they made me feel like family, If your thinking about getting WiFi and tv I highly suggest you go to the store, Awesome experience

Review №53

2023-08-31 19:44:09

Worst internet always problems.should lose the right to offer internet

Review №54

2023-04-24 21:17:55

Most inconvenient service ever!!! Automation isn’t the answer for everything

Review №55

2020-05-03 22:12:39

Im trying to contact the store directly and the automated service wont let me through without tons of info. Super inconvenient when pressed for time.

Review №56

2022-02-03 20:13:54

It was busy store but staff are super helpful

Review №57

2022-04-08 18:56:11

Excellent service.Young man was over and above helpful

Review №58

2019-03-24 17:58:03

Greeted with a smile, no hassle and left with a handshake. Best service ever!

Review №59

2019-08-06 03:29:21

Need to train employees better. Know you’re products people. Bunch of dumb dumbs.

Review №60

2020-01-14 18:39:24

Its hard to give this ready and because I cant cant get nowhere I called a number and I get nowhere I get nowhere so I wouldnt even write this app

Review №61

2023-11-08 22:51:01

Worst customer service ever!

Review №62

2021-01-20 21:19:19

Celine helped us with great customer service! Thank you Celine ♡

Review №63

2020-10-23 23:17:51

I hardly show up to this place, but when I do, they get the job done.

Review №64

2021-11-30 23:08:27

Understaffed, waited for 1 hour for a rep who struggled to provide answers.

Review №65

2020-04-19 19:41:18

Jonathan took care of me in less time than expected!

Review №66

2020-06-01 19:57:48

Service was very good Jackie was on spot.

Review №67

2020-09-30 16:00:40

Very poor internet service. The worst!

Review №68

2021-05-24 19:47:12

Not helpful at all.

Review №69

2021-05-24 19:47:30

Rude

Review №70

2021-04-03 00:35:33

The worst and lack of professionalism on the part of the workers of that branch, they should take action on the matter.Regarding that charging machine they have there, it does not give a receipt and only swallowed my $65.00 dollars, the employees did not even give it any importance, and they returned me without a receipt or money, and with the same balance in my Account, 😡😡🤬🤬