Xfinity Store by Comcast Branded Partner in Sacramento

Review №1

2024-05-22 20:23:49

All the folks who have helped me out here have been so kind and helpful. Josephine helped me several times I was in there and each time she went above and beyond to make sure I got a new phone with as little trouble as possible. Will definitely be back!

Review №2

2023-08-19 23:41:40

I needed to return to get a new modem and install the new modem at home. I was literally walking out of the store in less than 10 minutes with the new modem!Customer Service was outstanding, professional, and curteous. They gave me all the information I needed to install and test the new modem.It was so easy to install the new modem with the new Xfinity App, it was almost like plug n play! 👍 👍 👍I was amazed when the app asked if we wanted the wifi name and password to remain the same. We said yes and that was it. The modem was on its way to a speedy installation and we didnt need to change all our connected devices to a new wifi and password!Well done Xfinity! 👍 👍 👍Original post from 2020Had occasion to upgrade some equipment for our cable television, went to this Xfinity Store to pick up new equipment and returned the following day to return the old equipment.I was served both days by different staff and both days the staff provided me excellent customer service.Service was professional, accurate, and swift.I was in and out in a flash, plus theres plenty of free parking in the lot.Do yourself a favor and give them a try.If you find my review/pictures helpful, give me a like, click thumbs-up! 👍Thank you!

Review №3

2024-01-23 02:16:38

Victor will always go above and beyond to offer exceptional customer service no matter what the issue is and even to explore options and inform customers.

Review №4

2024-02-17 19:26:37

Terrible company. Cancelling service is an impossible task. Price goes up every 6-12 months astronomically.

Review №5

2023-12-12 04:08:25

Never fails, every time I go in this particular Xfinity store I feel like I have been hoodwinked. Found out they are a non-corporate store so they do not have to follow the same protocols and rules that the corporate stores do meaning they can double talk and scam there way into unsuspecting seniors like myself into getting the sale. If you have elderly parents/grandparents, be sure to accompany them to this particular store. Shame on you Xfinity, SHAME!!!

Review №6

2024-04-20 18:28:03

DO NOT GET THE PHONE SERVICE, THEY PROMOTED A NEW PHONE AND CHARGED ME FOR IT,.

Review №7

2023-06-26 22:20:48

Ok well this review is over due but I wanted to see if the associate Ashton W. Was going to go that extra mile AFTER he made the sale with us and he Didn’t we came in to the store because we had spoken to the manager once before and she seemed sincere as to being able to helps us better than the CS 800 line so we decided to go in before we cxld internet services with them and Ashton was very quick to help and bundle internet, 2 new iPhones and switched from AT&T to Xfinity well every thing was going good until he had to switch my husbands phone number and my sons mind you he said it was easier now than before well that didn’t happen so he said it would be easier with our wifi well half of my phone transferred but my iwatch and my apps were not so I had to change every password and installed my apps again my sons was given the runaround we got new wifi equipment when we were told that we could keep the old one we were charged $120.00 for our old equipment because it showed not returned because we were told by Ashton that we could keep using the same and that he would set everything up so that we wouldn’t have any issues well ONCE HE GOT THE SALE he never Once’s returned my text or our call all of this commotion and never a hey how’s everything going! NOT COOL! But he knew that once he we were hooked on the contract no going back he forgot his words just text or call me and I’ll help you well Ashton one word KARMA you youngsters forget what customer service is all about

Review №8

2023-10-08 23:58:16

Xfinity has been the worst. Over the last two years there have been so many outages and latency issues. Their speed test always reports >100% speed, but every other test reports about 20% of what I am being charged for. You are messing with my work and making me look bad xfinity. This is fraud. I will be reporting xfinity and switching to AT&T.

Review №9

2023-07-22 00:35:12

Lost my Xfinity remote and came into this store and was helped by Hue. He was super friendly and helpful. They were able to give me a new remote for no charge.

Review №10

2021-04-07 23:29:15

Lorenzo was a great associate who quickly provided me with a return on my equipment and gave me great advice on my purchases. I left feeling like I made a great purchase and it helped that they he was so friendly and welcoming while still being very professional. Definitely happy with the service!