Presentation on Map Reviews Nearby

Xfinity Store by Comcast Branded Partner in Citrus Heights

3.6 (163) 7869 Greenback Ln, Citrus Heights, CA 95610, United States

Xfinity Store by Comcast Branded Partner image

Categories

Computer service
Business to business service
Cable company
Internet service provider
Electronic parts supplier
Security system supplier
Telephone company

Location on the map

Citrus Heights, Sacramento County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–5 PM

Edit info

Total reviews rating 3.6

163 Reviews for Xfinity Store by Comcast Branded Partner 2024:

Review №1

2024-06-22 22:48:50

XFINITY use to have outstanding customer service. it isv so irritating when they want to transfer you through different departments, not only will they transfer you numerous of times, it appears the call center is based in foreign countries which is hard to understand these agents.Then in store staff at some locations have to many young people some are super unprofessional talking about getting drunk after work, some have attitude problems, the younger generation trying to run a business 🙄 cant even be professional. Some seems to be under the influence, save, if you have mobile phone, they force you to have internet, the agents have hearing problems I had to repeat my sim cars # over 10-15 Times been on the line almost 3.5 hours and they seem they dont know wat they are doing going to definitely find a different provider

Review №2

2024-03-02 22:50:11

I had to do quite a switcheroo with my phone. This whole store is super friendly and fun to be in. Isaiah and Daisy were really patient and helpful and nice to my kids. I wish I had reason to frequent this spot more often. They’re the best.

Review №3

2024-05-02 21:11:24

Isaiah set me in the right direction. He is OUTSTANDING!! Was able to alleviate my fears of paying too much and explained everything too! I was in and out in 20 minutes. They are lucky to have him as a rep.

Review №4

2024-01-14 13:53:12

Great location, staff was friendly and attentive. Need to return a modem/router because I moved and needed to end my old service. They were able to scan in my old equipment and cancel service in a couple minutes. Very easy and convenient. They also have cell phones, cell phone cases, and home security equipment and other items for sale.

Review №5

2024-06-06 01:43:32

Avoid this Xfinity store specifically if you have any issues or need actual help. Manager is extremely rude. They will deny any help despite account notes saying part needs to be replaced and being directed to their store by customer service. Then they will blatantly lie on your account to make themselves look good and you look bad.

Review №6

2024-02-04 21:11:15

Service at store was better than expected. Knowledgeable and kept to the subject. Allowed for a pleasant and quick visit

Review №7

2024-03-17 06:55:26

Kevin was great! Quick and easy setup and helpful support. Thank you!

Review №8

2023-11-11 20:20:46

Jaden was the best sales rep!! Very personable and helpful. Was so easy to get our new Wi-Fi and internet purchased. The entire store has great staff and good energy. Promote that guy to store manager!

Review №9

2023-11-06 18:31:02

I love the service. However I can never reach a representative. What a waist of my time. I am absolutely livid about this. Im going to have to go down to the store. Why dont you, meaning Xfinity make it a bit easier to get a hold of somebody? Before I lose it. Im so upset and Im sure Im not the only one.

Review №10

2024-04-19 16:16:06

Think Twice before get this service!!!-5 stars!!! every time when you missing contract due date your next will be increased twice and they say this promotion(. for last 4-5 years i brought in two or three customers, and they got better deals than I, and I was Gold Member.when I went to the office worker told me that my Gold member means ZERO and I have to close account and open on other name to get better deal......so who can tell what is Gold membership is ?........garbage?my neighbor got deal for $30 a month included equipment, my last bill was $115, I asked about my deals they said I have to pay more they cant give me same deal.....T-mobile offers no contract deals!!! Im goin to try!!!Ive been customer for over 5 years.

Review №11

2023-09-04 02:09:27

Im happy with the customer service we received from Jamie. We signed up for internet and cable. Jamie was transparent about the cost and commitment of services. We also called later that afternoon with follow up questions and she answered them promptly. Thank you.

Review №12

2023-11-10 20:39:13

If I could put no stars I would .rude and unhelpful made me pay the bill only to say they didnt receive it then I came beck it all my receipts and they still did not refund me my money I am on hold now for 2hours and Im going to just discontinue and go to the better business and make a complaint and talk to my lawyer I say who ever went through this like I did need to do the same to put a stop to this companys scamming everyone seem like them and t mobile want to just scam ppl out of there money and be rude about to you to . There is no costumer service and wen you do get some one they just hang up on you or put you on hold until you give up or it gets disconnected.

Review №13

2023-08-15 01:18:47

I went in feeling disappointed with Xfinity because our internet had been slow and I was considering switching but wanted to give it one last try by upgrading. Tom Nguyen helped us out and he was amazing. He Took care of us quickly, sold us on some services we werent even shopping for that day, and got us a great deal. Our internet works so good now Im so glad we went in and talked to him. Everyone else at the store were friendly and welcoming as well. Their hospitality absolutely helped keep us on as Xfinity customers.

Review №14

2024-01-13 01:15:25

Great customer service and enough staff on duty when I was there.

Review №15

2023-11-17 22:28:45

The peopl/kids that work there are NOT helpful at all!! I was double charged the they refuse to refund or credit my account. No customer service what so ever!

Review №16

2022-01-24 21:01:49

Read the reviews and how horrible they were but decided to come anyway because they were closed. Got help within minutes. No hassle choosing out my phone, the sales rep was well informed and very understanding. Sat with me while I transferred an hours worth of documents into my new phone. Had a lovely conversation. Kevin and his team came over in October from the downtown store. I highly recommend them.

Review №17

2024-01-03 20:20:53

They called them self customers service, if you don’t want buy phone or serviceThey will not helpSpecial Shane and Andrew….Bad bad bad serviceI did give you chance to fix my issueFor one month Xfinity not solve my issue

Review №18

2023-12-16 23:41:24

I highly recommend the Citrus Heights store. Great customer service by ZNC, highly efficient and fast.

Review №19

2023-01-29 07:23:37

The employees were very friendly! They greeted us right away, helped us with our issue, and we were done in about 5 minutes. I highly recommend this store.

Review №20

2023-01-16 16:31:35

I walked into the store and greeted once I made eye contact with Jayme. She helped me get my internet setup. Got a great deal with my setup with my billing setup and having my own box. She even helped me to get my box setup so all I need to do is hook it up once I move into my new place. Xfinity has greatly improved pricing and service since I had them previously

Review №21

2023-12-07 20:55:53

Update: DEC 2023, still No Veterans or AARP DISCOUNT. OTHER Veterans & elderly PPL in the Same complex ARE PAYING Less.Numerous Days without Service.Took over 5 months to get a visit. And Now a Bigger Bill._________________________Poor customer service.. tried to schedule at home visit...HDMI cable does not connect... over an hour doing resets online... unreal.*Service still does not work.**But received and paid bill.Could not request a simple Tech home visit.Very poor customer service.

Review №22

2022-06-21 23:39:01

When I walked into your store there was a young man on his phone, he said how are you today without looking up I didnt know if he was talking to me or the phone. He didnt make eye contact with me until I was right next to him. Extremely rude behavior for customer service rep. I am disabled and I was struggling to get to the door. I asked him if he could help me with the door, he was back on his phone and a customer helped me out. Very unprofessional.

Review №23

2022-07-13 01:53:26

Was very happy with customer service. It was very busy that day. Everyone was getting well taken care of.. We were helped right away. No hesitation what so ever. L.J helped us. He listened to our complaint, & took care of it.. I commend L.J. & all the employees working that day. Great Job🤗 Thank you...

Review №24

2022-09-01 02:48:01

I was so discouraged by past reviews of this store. Because of some of the negative reviews, I almost didnt come into this store to switch over my mobile service to xfinity from AT&T. I am so glad I remembered that people forget to be grateful on their reviews for these people who come to work hard everyday in a store to provide the community with services. My service representative was Daisy.This girl went above and beyond to work everything out for me to switch over to xfinity mobile. Not only did she get me the best deals possible, but she also got my daughter hooked up with a brand new phone more than half the cost. We had several major hiccups that delayed my service for 3 days, all which were not the fault of my rep. AT&T was lagging on transferring my phones. Daisy gave me her personal text message information and even responded to me in her off hours. Who does that? Thank you Daisy for being so awesome and for getting our service transferred over despite the few challenges. They need to give you a promotion or a raise. You deserve it.My experience at this store was excellent and Im sad that people giving bad reviews couldnt find the gratitude for these services that are truly a luxury to have. Sometimes our stuff breaks down. Sometimes our services dont work. Sometimes our people working in the store are tired of dealing with grumpy people. Be nice and thank your xfinity service representatives.

Review №25

2022-11-13 02:25:01

The girl who processed my pickup did ok, but the guy with long manbun needs more training in basic hospitality and customer service. Overall I will try not to return to this location.

Review №26

2022-07-23 18:09:41

Ben (at the greenback lane office) was so helpful and knowledgeable. I had a lot of questions, he was so patient and answered all of them. He even gave me a number I could reach him if I needed more help. Above and beyond customer service, very happy with my experience.

Review №27

2021-10-16 02:09:08

Store opened at 10am, I arrived at 10:05 and there were 7 people in front of me already. It took about 30 minutes to reach my turn. So if you are in a rush get there at least 15 minutes before they open. Customer service was great, staff was extremely helpful so that made up for the wait.

Review №28

2021-11-01 21:48:11

Very good experience once I was able to interact and get the job done... VERY, VERY, disappointed that something so simple had to take so long.Way, way too much training going on. Everytime Ive ever shadowed someone training, if I couldnt cut it ...I was looking for another job...This had NEVER, EVER happened!!!

Review №29

2023-03-02 15:37:12

First off, the staff in the store are great. Very helpful and hard working, at least they guys that helped the two times I went inside.My complaint is on the Wireless service. THIS IS NOT A WIRELESS COMPANY. DI NOT GET THE WIREPLESS PLAN IF YOU PLAN ON USING MORE THAN 50 GB data. Even though the plans say “unlimited”, it’s not unlimited at all. As a matter of fact, if you go over, they will just simply shut your phone down at the end of the month without any warnings, text messages, nothing. My phone was just shut down in the middle of a busy work day. Their justification was that my data usage exceeded the “intended use”. For example they think that I’m using wireless to replace my home internet. Which is bonkers because I have FOUR different Xfinity home internet lines and rarely tether my phone. They suggested that their cell network cannot handle my usage, this is after a sales rep boasted about how the have 19 million more towers on top of the Verizon network which they use. They sold me on how powerful their network is, yet have to be sneaky about their “unlimited” data plans. I guess I broke their network with my 50gb usage.Non of the staff was trained of this policy. I had to come back into the store with some Xfinity “investigator” on the phone and put it on speaker so they all can hear what their “unlimited” plan really is. By unlimited they mean unlimited BANDWIDTH(speed) during that 50gb. I lost my entire workday yesterday dealing with this and went back to my old carrrier AT&T, who I regularly used 200-300 GB per month with no issues.

Review №30

2021-04-04 01:14:48

I went in to return an old piece of equipment, and I came out having saved well over $100 per month, thanks to Jules sharp eye and outstanding customer service. He spotted that he could save me money without my even enquiring. He was fast, very knowledgeable, efficient, friendly, and determined to give excellent service. I did not expect to update my account today, but the savings is outstanding, and everything updated exactly as he said it would, just by following his excellent instructions. He also shared tips about other services and options I have without it feeling like upselling at all. Hes a credit to this organization, and if I need anything else, Ill be going back to see Jules. Thank you for making my day!

Review №31

2023-01-09 21:50:12

I only gave one star because you cant give one. The WORSE experience I have ever had. After years of service we literally ripped out every piece of their equipment due to the customer service. I have been overcharged by hundreds of dollars by their mistake and after HOURS they refuse to fix my bill. Corporate will be hearing from me

Review №32

2023-04-24 08:00:48

The staff is friendly and very helpful. And if you arrive when they are not busy you can get in and out in a timely manor.

Review №33

2020-09-18 16:07:45

Went in today to return TV box that I had exchanged back in August...my old box stopped working. After returning my old box today I asked the nice girl if she could look up my account because I didnt think I had received a bill since August. She told me I had just paid my bill on September 5th for $170...what? When I went to this store on August 3rd to get a new box the girl gave me a new box and said she could lower my bill by $20...I was paying approximately $158 per month for internet and TV. I thought that was great. She never told me I was entering a NEW contract for 2 years with a $238 early cancelation fee. She also didnt explain the new contract, which, again wasnt told it was one. She also didnt tell me she added a land-line phone on the plan for an additional $10 per month...receipt said xfinity voice which I thought was speaking into my remote control...havent had a landline phone in over 35 years!!! My receipt and the email I received did not mention the additional $10 charge.The girl today worked up a NEW contract which will now cost me $130 per month but when she got the manager to approve a refund for my over payments the manager declined. She said the girl no longer works there but she would make sure the other employees were notified on the responsibility of letting a customer know when they are entering a new contract and making sure they actually want a landline connection for a landline phone...What about me lady??? Im the one who got scammed and overcharged!!! Sorry sir...i left telling the FULL store to find another store for xfinity to shop at. Worst customer service from a store manager i have ever received. Find another xfinity store to shop at so you wont be taken advantage of!!! BTW...Everyone in the store, employees and customers, were masked up. When the store manager came out from the back she had a mask on but lowered it when she spoke to me. Apparently, she doesnt understand the purpose of wearing a mask or how this virus is spread!This experience keeps getting worse!!! Yesterday when I was dealing with this mess the clerk showed me my current bill...$170!!! Now this morning I get an email saying my bill is NOW $175!!! This is ridiculous!!!

Review №34

2020-12-03 00:11:56

Honestly, Im unable to evaluate the store or staff, except to say that the store was very clean and seemed pleasant. The customers, on the other hand, are absolutely unreal. The store was layed out specifically to allow for social distancing, with markers on the floor to help people maintain 6 feet apart, and a large sign just outside the door to explain that the line started OUTSIDE because of the capacity cap of 25% and social distancing. Aside from the 5 customers ahead of me and myself, everyone ignored the sign and had no regard for maintaining proper distance. By the time eight customers had huddled into the space allocated for ONE PERSON behind me, my anxiety got the better of me and I couldnt do anything but get out of there.

Review №35

2021-05-23 14:30:23

I just wanted to drop off my old equipment, which I was holding in plain view- in the rain, when I realized the door was locked, & it was 2 minutes past 7. Now, I realize that I did get there 2 minutes after they closed, & I understand they wanted to go home, but the 2 gentlemen inside just looked at me & my 4 year old niece a few times, & got ready to leave. Now, I wouldnt have expected to be let in, or turn in my equipment after hours, but I do think they couldve opened the door& said sorry, were closed or something. Just my opinion, I guess.....

Review №36

2023-11-21 06:47:00

Recomend, I think it depends on a person who provides customers service. I was satisfied.

Review №37

2022-03-20 02:19:37

Frustrated . I indulged the young man that was set on selling me different plans. Even the other associate who jumped in to add pressure.I figure they are hustling and must make commission so I listened. But when I got home my problem wasn’t solved and they had downgraded my service, which I didn’t ask for. Also my internet speed is slower. Worse than used car sales people . Now I had to spend an hour on the phone to get a service tech to come out then call back for another hour to get hbo, showtime, and hbo max back. Young men, just practice customer service . Be professional, stop trying to hustle. Very unprofessional

Review №38

2022-05-08 21:13:15

What ever happened to customer service for companies, like real people? I’m not tech savvy, I get so frustrated listening to a robot and then being hung up on. What ever happened to serving your customers? I’m sure I’m not the only person who feels this way. Also sure this company has enough money to hire and pay people.

Review №39

2021-07-24 22:56:47

Its a small location and the employees seem like nice people, and to have a Comcast closer to home than the Roseville location is much appreciated. However, I only went in for TV remotes and was forced to wait almost 15 minutes. I understand that it was slightly busy and if they had a greeter like most other locations have, I couldve been in and out in under 2 minutes. I wasnt upset, the visit was nice, I just cant give higher than 3 stars due to that slightly longer than expected wait time.

Review №40

2020-09-05 00:20:14

Way too slow. Horrible time to be training. Wasnt even aknowledged for 45 minutes in line....bad customer service for those things...guy w as friendly once once i got to my turn. When i placed my wi-fi order on the phone after a hour and a half telling them i didnt owe you 276 dollars from 2017 and they finally agreed....i told them i was going to go pick up equipment and they sent me to a store in roseville on douglas blvd. That comcast moved out of!!! I called and listened to 30 minutes of promps and finally a super nice guy answered and told me to go to citrus heights on sunrise and greenback and thats the store i had the waiting issue...if it wouldnt have been for the last guy i talked to who told me the propper location i would have canceled the whole mess with comcast...

Review №41

2020-06-29 02:42:40

This was the second store I stopped at. I really wanted to call to check to see if they had a certain phone. But it just goes to customer service for the call center. I walked in with my hunny and went to the Samsung phones. We already knew what we wanted. Luckily this lovely young woman named TY came to help use. She was such a wonderful person. She took the time to answer our questions and actually figures out why I still had two accounts. She was super helpful and friendly! Please give her raise! Thank you for the customer service!

Review №42

2020-10-19 13:25:56

Went in to the store with my wife yesterday to pick up a modem after we got a great deal over the phone when we signed up. We’re quoted 95$ For 600 meg internet and 200 channels. We come into the store and found out the lady over the phone signed us up for 10 basic channels and 100 megs of internet speed. We were shocked, we started working it out with the nice girl at the desk and ended up getting a good deal at 120$ for the package. All is good, then the young girl needs a manager code to ever write the miss information we got and the old package from the phone. The manager TY come up and was extremely rude from the start. Looked like she had a bad day, she said I’m not overwriting this because that looks like fraud on my part and a red flag. We were confused because we were in store, we started asking her questions and the manager became extremely loud, unprofessional, and was waiving her hands all over the place. After a 45 minute wait with heated exchanges We felt like there was going to be a fight. Threatened we walked out of there and left extremely unsatisfied. We will be calling xfinity today to resolve this issue, we get quoted for one thing and get a totally different package. My wife usually never gets frustrated and let’s things go, but when she got home she cried. Which makes me extremely mad. I don’t understand how you can’t treat a new customer this way, or any customer. That new young girl that helped us was 10000 times more customer friendly than that heated b**** TY.

Review №43

2023-04-28 23:42:54

Sharing my information on xfinity in general, I had the service for a year all fine. I am moving in with someone that has the service so I just need to cancel. It wont let me I try to get some one on phone it says I have outtage and they can help till its fixed I dont have an outtage. Going g to have to bck ill8ng to my acount

Review №44

2022-04-30 03:33:50

No stars if possible. These people straight up added a complete stranger to my account in which I never authorized in the first place nor have I ever stepped foot in there store prior . They also ended up sharing my information with him. A total stranger knows where I live now because this location couldn’t respect my privacy.

Review №45

2022-09-22 21:01:33

Worst PLACE EVER!!! They will add things to your account without you knowing and make you think your bill is low when it’s not. AVOID THIS PLACE UNLESS YOU WANT TO GET SCAMMED. ESPECIALLY THE GIRL WITH SHORT HAIR AND SHES CHUBBY. She Scammed me and now I have to pay more.!!!

Review №46

2022-09-30 23:46:25

Worst Xfinity store I have ever been to. Citrus heights location is the worst in the area. Opening a store with a line of 20 people and only having 3 staff. Need to verify everything with a text to your phone on the account even though the reason Im there is a broken phone. Their insurance partner Assurant is a huge scam. Dont waste your breath in the store or with their mobile service.

Review №47

2022-11-17 02:59:44

Came to Citrus Heights store at 6:50 PM to just drop off modem. Door was locked 10 mins early and employees just shrugged at us through the window. Same great Comcast service.

Review №48

2021-07-22 22:23:27

Didnt have an appointment. Only had to wait 20 minutes. The associate who checked me in made sure I didnt lose my place in line. The associate, Rodney Jones, supplied me with the needed equipment I would need for Discovery+. Great experience 👍

Review №49

2021-07-27 22:13:32

The CSR was very courteous attentive and understood my issues right away. He promptly began to rectify my problem and explain to me how he was doing it. Ronnie was very proficient in his work.

Review №50

2023-08-04 19:50:37

Tom was very polite, helpful and informative. I Will definitely be back and I recommend this location for assistance.

Review №51

2021-02-15 23:33:55

Not very knowledgeable about the products they sell and the differences between them. Service/sales reps should be more prepared to answer questions. They were very nice and did attempt to look for answers, which was somewhat encouraging.

Review №52

2019-10-09 16:24:59

I was happy & surprised to find them so close to Orangevale. Went to replace a box. Not even through the door & they were very friendly and professional.The new trainee employees with their trainer were very informative and made it a fun and comfortable experience.

Review №53

2022-06-21 20:31:30

We went today to this store. Talked to Raymundo . Really nice guy. Helped us a lot. Really knowledgeable and kind person. I would recommend him. Give him a rise

Review №54

2022-07-09 18:48:05

Horrible Service A waste of time and energy attempting to get service and SIM card connected after transferring services from Verizon. Instant Regret. When you call them out on a screw up, they lie and dont follow through. Going back to verizon after being outsourced to other countries multiple times for help!

Review №55

2020-08-16 01:18:36

Service there was good. The representative helped my issue very quickly and gave me a good deal. Comcast had apparently previously tacked on a Gigabit plan the incorrect way and hiked my monthly price $30, the service here lowered it to $10 more and fixed the incorrect setup so I see the full speed. Will have to wait and see.

Review №56

2020-08-23 23:09:47

There needs to be an express lane for people who are dropping off equipment. My experience today was a 2 hour wait because most people ahead of me were looking at phones or making plan changes. One agent was helping the same person with a phone purchase for the full 2 hours.

Review №57

2021-01-09 03:33:23

I have no problems with the internet service. I do have issue with everyone from telephone support to in store help. Every time I am told different things and my bill keeps getting larger and larger. I need the service for my kids at home learning, otherwise I would consider changing providers.

Review №58

2022-12-02 20:45:54

Daisy is amazing and wonderful to work with. She was very knowledgeable and clear on how everything works as she explained it to me. Ask to work with her!

Review №59

2023-04-09 22:25:37

They will lie to you and sign you up for a contract you dont want and not tell you about it. Now Im stuck with a 1 year contract that I do not want after being happily out of contract for 2 years.

Review №60

2022-06-09 18:32:44

Xfinity Store by Comcast At7869 Greenback Ln Citrus Heights 95610On June 8th 2022 i went there yesterdayto Xfinity Comcast the Customer Service was horrible no greeting when you walk in the store.One of the employees walking and singing instead of helping us we was first in line to be help we never got any of this and 6 more people started to come in and waiting in line to get help.So we are waited patiently and patiently nothing happens and the other two customers just left they got so frustrated with the employees. all the employers was young playing around while working they had unappropriate shows on the display tv at the store. One of the employees says next we walk up to the counter because we were the first person in line and the employees decided to help the last person in line we told the employees we was first in line so he ignored us and decided to help the last person in line so we just walk out of here beware of this xfinity Store dont go to it.

Review №61

2020-10-19 22:08:28

Very slow...seemed understaffed.I only needed to pay a bill. due to the awful automated (service)you guys offer (or rather dont)so I had to go in store where I had a 50 min.wait just to talk to someone.

Review №62

2023-02-04 21:45:55

Very friendly and they helped me with my needs promptly. Very happy with them.

Review №63

2019-10-14 20:17:44

Was just her setting up internet for my mom. Took over an hour with technical difficulties. Come to find out we have to have a technician come out to put wires. We have new wires. That would cost us an extra 80 .. absolutely not necessary. Why should we pay for new wires when we already have them... wast of time. They don’t know what they are doing here. Go to a different location..

Review №64

2022-07-01 19:50:18

Xfinity mobile bills are not clear as they should be. Weve been over-charged, and supposedly have a credit coming back, but we are unable to find any evidence of the credit coming back in the statements we have or that were provided in the store by the sales person, and the sales person didnt seem to be able to find the credit either to our satisfaction. Our monthly statement gives a charge of 50.38 (incorrect reversal of previous month credit), a credit of $32.29, then claims the total is $33.09, paid in full, which cannot be calculated from these numbers, and the automatic payment was $15, which bears no relationship to anything else anywhere that we can find, and there should not have been any charge at all.

Review №65

2021-07-31 00:58:02

I came in to cancel my service. I just carried in all my equipment I dont even have to give them my name or anyting. There is no wait on a Friday just before 6pm. This was my best experience with Comcast in 15 years.

Review №66

2020-07-01 01:32:53

I just went there because my remote stopped working for my cable (which was ruining my life...I LOVE TV) and I needed to get a new one. It was super easy I just handed them my old remote and they gave me a brand new upgraded remote with batteries- no questions asked. The lady who helped me was ridiculously nice...I cant believe how easy that was! Thank you!!

Review №67

2023-02-01 20:48:18

DJ was very helpful and friendly. He made our “chore” quick and easy.

Review №68

2023-12-19 16:21:20

Third day without internet connection. Cant reach customer service. Total frustration.

Review №69

2021-11-20 01:24:44

6 people ...no one moving for 40 minutes and counting..All the workers are only worried about selling something ...andcstill no one out of all 25 people inside store is getting help...Slowest store I have Ever experienced..Manager not willing to motive his employees three with one person .because they dont know there jobs...

Review №70

2021-02-14 05:41:58

** Five stars for Juls ** My boyfriend and I have been with Comcast for years and our contract had recently ended which means our monthly bill had gone up so we stopped in to see if we could sign another contract and lower our bill. We were pleasantly surprised with the customer service we received from Juls. He was set on helping us lower our bill while giving us everything we wanted. He answered all of our questions and was super friendly. Ask for Juls if you go into this location. Professional and knowledgeable.!

Review №71

2020-10-19 00:30:39

The supervisor TY is extremely rude and unprofessional. I came in today to get internet and a modem. And TY came to the counter and tried to help, she lost her temper and started to argue, I asked her to calm down and she wouldnt, she started to get angry and swinging her hands. She got very loud and we felt threatened. We left and would not recommend this location or xfinity to anyone.

Review №72

2020-10-19 00:27:41

Came to x finity today. Employee ty was very very rude. Came in for a new router only to find my internet price was raised up $100. She was super rude made me wait an hour and had an attitude. Canceling my service with x finity. Not okay. One thing was said on the phone but when I walked in, totally different story.

Review №73

2021-12-08 19:06:40

The service was great. They had all the equipment I needed and the staff was knowledgeable as well as friendly

Review №74

2020-11-11 23:31:31

Drew was really helpful. He made sure we had what we needed and scheduled a tech to come out and help us the next day in the morning.

Review №75

2022-12-12 00:56:37

Jaden was really knowledgeable, kind and answer all my questions. Great experience overall 👍🏻

Review №76

2020-09-25 02:53:36

Went in tonight to ask about Xfi pods. Apparently they have been recalled. But Autumn, and Anthony were very helpful, and Knowledgeable about getting us a new updated gateway, to enhance our internets range. Im so glad I live down the street from the Xfinity store.

Review №77

2024-03-28 09:40:53

This is for the Xfinity company as a whole. Not necessarily the location.

Review №78

2022-05-17 19:06:57

Extremely unprofessional, not willing to help a client that has been with them for 5 plus years. Corporate office in Roseville is way better.

Review №79

2020-08-21 02:30:32

Absolutely the worst service. Couldnt change a SIM card on a lost phone and bringing in another device to replace due to their own system. Typical service as far as I am concerned.

Review №80

2022-08-13 18:00:51

Good store. The cable connection was unreliable though. The store did what they are supposed to do- took the modem back and cancelled the service.

Review №81

2020-11-10 22:25:51

Excellent Employee service, they are very knowledgeable and helpful. I bought a new Samsung Note 20 and a Samsung Note 20 Ultra. They helped setup both phones and upgraded my xfinity account without any problems. I recommend this location for all your phone and internet and cable needs. Overall I will continue to shop here in the future.

Review №82

2020-11-23 21:32:11

I had a little wait but it was well worth it I didnt have a lot of weight my grandson did he went had to pay a bill for me

Review №83

2022-09-20 01:01:00

Representative very poor communication skills, told me I was wrong twice. Apparently he didnt understand what I was saying as he reiterated to me exactly what he told me I was wrong about. Very poor communication skills

Review №84

2021-05-20 21:39:49

Roman was an excellent customer service rep.. He was very professional and knew Comcasts products well. Buy more pens for the office..

Review №85

2024-02-03 18:23:17

Impossible to call and talk with a live person

Review №86

2021-03-19 23:41:45

The manager and supervisor, they are not professionals, a few days ago I went to theyre store, I asked for help and the lady supervisor was yelling at me for nothing, then I called Xfinity customer service to ask for help, because they ignored me, right away the manager kicked me out the store for talking to customer service, at the same time when I was talking to customer service I asked why on that location the supervisor and manager yell at customers and customer service said they werent professionals and have received multiple complaints about them.

Review №87

2019-12-23 19:16:36

Asked about an I pad for work and how much the retail price was, they told me the didnt know. We have to ring it up and do a Credit Check in order for us to tell you. LOL.

Review №88

2020-10-17 23:46:55

The staff were very helpful, and really know their stuff! Very happy with the service.

Review №89

2024-03-26 00:08:43

Rough conversation with the client

Review №90

2021-04-12 23:35:42

It was a great experience the gentleman that helped me was very nice and informative and save me money and it was great.

Review №91

2022-03-24 19:31:08

Easy in easy out. No line and they were able to exchange my box for another with no hassle.

Review №92

2021-01-12 23:49:18

I had an 11:30 appt and no one showed up til 12 No note Signage in door 10-7 Poor customer service

Review №93

2023-08-16 00:39:40

Very helpful. Painless in every way!

Review №94

2021-02-24 17:04:37

It took me a hour just to drop off old equipment and get a receipt, I stood in line immediately when I got there 🙃😒

Review №95

2021-10-22 02:56:08

Jayme was great service and took good care of me. Well done!

Review №96

2021-01-06 02:37:09

Took forever to get any help. 10 people in linen all 10 people waited 1 whole hour before any of us where helped.

Review №97

2020-04-30 00:08:44

I tried to call the store to see if the had WiFi pods and I got a 25 min recorded diatribe and infor about my acct. Awful automated voice recording, and never getting to my question

Review №98

2023-12-09 21:12:17

Why is it so hard to reach a live person?!

Review №99

2020-11-29 01:19:18

The employees there were very nice. Got me out quick.

Review №100

2022-08-08 23:18:07

Glad theres an Xfinity store close by..I usually pay my internet bill online, but Im glad to have this place close by where I live..just in case I want to shop or replace something from Xfinity, etc..

Review №101

2020-02-05 20:54:03

This place has absolutely horrible customer service. They over charged my wife. Dont ever go to this store. If anything go to the one on Truxel store.

Review №102

2021-09-03 19:52:37

Rep was not listening to my needs. Waiting in line for about 30 minutes was a waste of time.

Review №103

2021-03-27 19:21:52

Julz was very, very enthusiastic and incredibly helpfulI had a great experience

Review №104

2023-09-20 05:35:02

Great service respectful employees

Review №105

2020-10-22 23:22:15

It was very pleasant. The person help me and answered my question.

Review №106

2022-11-03 00:49:59

Super crowded. The line went faster than it looked.

Review №107

2022-02-17 01:33:32

Jayne was very helpful, I give her a 12 for her help.

Review №108

2021-07-27 22:39:00

Save $10 a month by switching to auto payMore like secretly charging me money every monthAvoid these fraudulent charges And go anywhere else

Review №109

2021-09-11 17:12:16

If you want your phone to work only 10% of the time then use these guysHorrible mobile service provider.

Review №110

2022-11-07 19:36:25

Very friendly professional and always helpful

Review №111

2022-02-02 02:51:09

In and out with better service. Tech was very helpful.

Review №112

2019-12-27 21:13:41

Absolutely horrible customer service, both on store and on the phone. Choose another company!

Review №113

2020-05-26 19:41:54

Great service, didnt have to wait long.

Review №114

2021-02-02 00:23:17

Roman was great he took care of my every need

Review №115

2022-07-01 17:14:08

We always get great service.

Review №116

2021-01-23 22:31:13

The young lady who helped me was really nice.

Review №117

2022-06-14 18:12:04

Easy in and out and was happy with the service and experience

Review №118

2020-08-09 07:50:13

Long wait times for service, but service was competent and efficient.

Review №119

2021-07-08 20:06:51

It was great! Very helpful employee.

Review №120

2021-05-01 23:58:36

Great service, easy set up and friendly service.

Review №121

2023-01-25 06:35:32

In Citrus Heights area internet is very poor signalTerrible:(

Review №122

2021-11-09 05:02:56

Why do you have to wait 20 minutes just to return the router/wifi?

Review №123

2022-05-08 04:11:57

It went just as I hoped with no issues

Review №124

2020-11-10 21:43:03

Associate was very professional and excellent in helping me

Review №125

2021-07-25 00:18:31

Dijon is very helpful with a superb costumer service

Review №126

2020-08-28 00:36:36

They were very helpful and friendly.

Review №127

2021-09-11 18:09:10

We have always received great service from Xfinity. Fastest internet.

Review №128

2022-03-05 21:08:14

Be there before they open and I was in and out in 15 minutes 😁

Review №129

2021-04-22 01:06:26

Agent was very courteous, cheerful & knowledgeable

Review №130

2023-01-18 03:39:54

A lot of customers, not a lot of employees.

Review №131

2021-11-11 13:19:49

Daisy is an outstanding representative and person!

Review №132

2021-01-16 08:07:02

Jaevon was polite and very understanding!

Review №133

2021-07-25 17:41:52

Great service very friendly and efficient service

Review №134

2021-04-13 01:04:26

Fast n good customer service

Review №135

2020-07-30 19:07:15

This place was awesome very helpful and pleasant

Review №136

2021-06-01 21:48:48

Great service and great phone choices

Review №137

2020-08-23 01:53:54

Give you the run around and waste hours out of your day.

Review №138

2021-01-30 22:55:50

This comcast way way better than truxel coming here from now on

Review №139

2020-07-14 19:16:11

Slow service and they try to push upsales

Review №140

2023-07-12 18:13:19

Very bad

Review №141

2023-03-13 03:59:41

Horrible customer service.!!!

Review №142

2022-06-02 04:34:02

Very knowledgeable staff

Review №143

2020-11-18 02:40:53

Couldnt fix my problem

Review №144

2020-10-02 00:12:57

Great customer service!

Review №145

2021-04-02 18:53:20

I couldnt get xfinity to use golden1 app.

Review №146

2020-08-28 19:11:18

Store was ok. Xfinity itself not so ok

Review №147

2022-06-06 17:36:37

Every one was friendly

Review №148

2022-12-03 02:46:07

Jamie is awesome

Review №149

2022-10-06 23:37:31

Great store

Review №150

2021-03-03 00:44:20

People very nice

Review №151

2021-12-06 23:34:37

Great customer service

Review №152

2021-10-18 22:31:23

Very nice!

Review №153

2020-10-01 18:54:07

Long wait

Review №154

2020-10-17 20:57:32

Nice and clean .

Review №155

2020-06-12 00:29:37

Very helpful

Review №156

2021-09-19 23:15:09

Fast service.

Review №157

2020-08-13 18:22:26

Smooth

Review №158

2020-12-08 21:30:23

Customer service was great

Review №159

2021-07-31 00:20:17

Review №160

2024-07-02 18:17:17

This store added 3 unauthorized lines to my account every time I purchased a new phone causing me to be overcharged hundreds of dollars and it still hasnt been rectified. They wont take any accountability when I visit the store and Xfinity support just passes me around for days and never solves it. Check out the formal complaint filed here.I am writing to formally lodge a complaint regarding unauthorized lines added to my Xfinity account and the resultant overcharges I have been experiencing since February 2024. Despite multiple attempts to resolve this issue through your chat support, the problem remains unaddressed, and I have not received any credit for the overcharges.The issue began on June 20, 2024, when I noticed that each time I added a new device for myself or my children, a new line was added to my account without my authorization. This resulted in six lines on my account, significantly increasing my monthly bill from what should have been approximately $196 to over $280.These lines were never requested or authorized by me, and it is absurd to suggest that each of us would have two phone lines.The billing discrepancies are as follows:- **February 2024:** $302.13 (overcharged by $105.76)- **March 2024:** $302.13 (overcharged by $105.76)- **April 2024:** $311.60 (overcharged by $115.23)- **May 2024:** $446.65 (overcharged by $250.28)- **:** $288.00 (overcharged by close to $100)I have been a long-time customer and have always paid my bills on time. Despite this, I am being charged random amounts that are significantly higher than what I should be charged. I have repeatedly contacted Xfinity via chat support, spending multiple hours documenting this issue, but it remains unresolved.At this point, the only acceptable resolution is for my account to be credited and my bills fixed to accurately reflect the correct charges. This resolution should also pay off the remaining devices on my account. Any remaining balance should be sent to me via a prepaid card to the address listed above.Please note that I am not waiting any longer to escalate this matter. This complaint is being sent concurrently to the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), and the Better Business Bureau (BBB) due to the excessive time and effort I have already spent attempting to resolve this issue directly with Xfinity.I kindly request that Xfinity immediately investigates this matter, removes the unauthorized lines from my account, and credits my account for the overcharges. I expect a detailed response and resolution within 14 days of receiving this complaint.Thank you for your immediate attention to this matter. Please reply via email to ensure all communications are kept in writing.FTC, FCC & BBB should have fun with this one.

Review №161

2020-12-24 01:34:26

Review №162

2020-10-14 22:30:37

Review №163

2021-12-21 23:19:33

Its store trash.