Xfinity Store by Comcast in Sacramento

Review №1

2024-02-17 18:29:23

UPDATE: Xfinity is opening a fraud case against this store because they essentially “stole” my watch by accepting it for return and then not returning it to the Xfinity warehouse, leaving me to keep paying for a watch I no longer have. While the problem is not solved, charging the store with fraud at least confirms their incompetence.Worst service experience I have ever had. They sold me a product that did not do what I needed it to do and I made those needs clear when purchased. Then, I spent hours and hours and multiple store visits, calls, and texts before they agreed it would not work as I needed it to. So I returned it. Two months later, I’m still being charged monthly for the device that is supposedly sitting in the store. I had to call Xfinity corporate to get them to stop charging for the cellular plan for the device, which the store should have been able to cancel but never did. After more visits, I’m still being charged and employees at this store have not helped. A furious call to Xfinity corporate, by me, appears to have cleared up the problem. They said the store should never have accepted my device and that I should have returned it to corporate.To recap:1) I worked with at least 6 people at this store and all of them said the device should work as I needed it to, but they were all wrong.2) These same employees said I could return the watch at the store, which I did, but corporate said that was not correct and that was why I still being charged for the device and a cell plan.3) The only person who ever made progress with my problems was thrown under the bus by others in the store.4) A manager or assistant manager promised multiple times that my account would be credited extra $$ for my troubles. Of course that never happened.5) If I could get resolution by calling the corporate number, why were the store employees incapable of doing the same? Did they even try? Of course not. They just blamed others instead of helping.Avoid this store at all costs!!!

Review №2

2024-03-26 19:21:55

Came in here to get our gateway for starting up service. Was helped promptly when we entered. The representative was very polite and friendly. Highly recommend.

Review №3

2024-03-15 11:23:57

Fraud, Lies and poor service.Update to your response:Countless hours spent.Cannot get you to issue the credit that was promised when when I switched from Verizon to you for cell service.Was promised $15/ month discount on my internet/tv bill.Not one credit. Spent hundreds of hours on the phone with promises to fix. Nothing.FRAUD! Where are my 30+ months of credits. That’s $450 you stole from me.plus my 100 hours at $120/hour.FRAUD!

Review №4

2024-06-15 02:32:49

I will never go back there again and get service. I been trying to get my money back from them and they keep giving me the run around. They been owning me money since April and they keep telling giving me different numbers to call and told me to go in the store and still nothing. And they didnt even let me know that the ACP plan doesnt exist anymore.

Review №5

2024-01-23 08:39:20

Not helpful at all with a phone issue. Very disappointed. Only satisfying thing about my visit was they were prompt in seeing me at my designated appointment time.

Review №6

2024-02-18 07:06:45

Very bad service attitude! Give customers misleading!! A waitress at the front desk was very disrespectful. And a young man who was disrespectful! Treat customers who are not good at English, and secretly laugh at customers! Mocking and imitating customer talk! Very unreasonable!

Review №7

2024-03-16 22:48:20

The representatives don’t know their own deal. Extremely long wait times. They don’t care about the customers. They didn’t resolve any of my issues.

Review №8

2024-03-16 20:57:01

Reaching out to Attorney General about Fraud.False advertising, deceptive practices.also very poor service but that may not actually be breaking the law. so refer to the top 2 items.

Review №9

2023-11-08 05:59:10

I was able to order my familys upgraded box through the Xfinity chat online. They instructed me that the stores do not carry a lot of inventory, so they would send it through the mail, and all I had to do was return my old box to the store. I visited the store this evening. They were a little bit busy, but I didnt mind waiting to return equipment. The front employee told me the wait would be 35 minutes to scan back my box as I had already received my new box through the mail. I understand that it is a simple scan to put it back, but to make sure it goes to the right account, they need to check it with you. I appreciated that! The gentleman that helped me this evening did a quick job and was very polite explaining the process. I know that other customers were a bit frustrated at the wait due to not a lot of staff members, but every customer I saw that left the store was happy when they left. I highly recommend going online and using the chat and then going in the store for returning. Also, I learned that you can pay your bill in the store with a debit/credit card at a dedicated machine, so no cash is taken at the computers. All the staff were very kind and very knowledgeable. Thank you, Xfinity/Comcast!

Review №10

2023-12-28 17:20:31

Always a busy store, but the staff keeps the traffic moving and gets to each customer as soon as possible.The staff is very knowledgeable and helpful in getting you the best deal or package for the price range you want to pay.Cable, wi-fi, and/or cellular plans all in one building and one package if you want.Besides my personal experience at the store, I can manage my services on the Xfinity app and problem-solving almost anything, or as a last resort, call customer service for personal assistance.