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Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...
Opening hours
  • Monday:10 AM–7 PM
  • Tuesday:10 AM–7 PM
  • Wednesday:10 AM–7 PM
  • Thursday:10 AM–7 PM
  • Friday:10 AM–7 PM
  • Saturday:10 AM–7 PM
  • Sunday:10 AM–7 PM
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Total reviews rating 3.6

157 Reviews for Xfinity Store by Comcast 2024:

Review №1

2024-05-08 17:03:57

Cesar was so calming and helpful when I thought my account had been compromised. Natalie spent extra time helping me get my landlines converted. I am amazed at how quickly they can figure things out! Their boss is the best and they enjoy working there, a huge plus, that makes a difference jn the excellent customer service they provide!

Review №2

2024-01-01 03:08:44

I give the Santa Maria Xfinity store a 5 star rating because of their staff. Most utility companies make you call or email them when there is a problem. When I have an Xfinity issue, I go right to the people. They are well trained and work hard to fix any problems I might have. They are also very nice.By the time I drive across town, sit down with a tech, solve the problem, and walk out the door, I will have dealt with my issue faster than I ever would have on the phone. I hope the Corporate heads realize how good these folks are in our store.Just so you know, Im a talker, and its still faster. Thank you, Xfinity, for this. Please dont ever shut down your Santa Maria store.

Review №3

2024-01-23 01:38:11

I am about to cancel my service because after three days and dozens of broken promises online and on the phone nothing has been done to resolve my issue. It is clear to me that Xfinity is not communicating my issue to the local office or what is communicated is not being acted upon. I have not visited this store and Xfinity has not told me this is necessary. I will visit to cancel my service if my third day in a row of waiting for a technician is useless. I recommend customers consider the atrocious online and telephone service from Xfinity before signing up.I am adding the following…The last call from Terry made things happen. He responded to my posting a poor review on the local Comcast store.Dozens of calls, hundreds of repetitive turns through dozens of phone trees seemingly designed to obfuscate requests for real people, a half dozen missed appointments, multiple promises to return phone calls that are still not happening--all of this taking over four days and perhaps a dozen hours of effort were completely useless.The technician, Daniel, who finally showed up only needed 15 minutes to replace on exhausted splitter and filter. He gave me his local managers phone number, called him, and both encouraged me to call him directly, not Xfinity.I suggest you shut down your online tech support. You wasted a lot of your human resources on a fleet of polite phone techs fielding requests and making silly promises that were never kept with their hands tied behind their backs.Not one said they could contact the local office or give any consistent explanation for Xfinitys service failure, except to say that the previous customer service rep was wrong. One even offered to file a complaint on a coworker. One suggested I cancel Xfinity. Tasha, on the fourth day of no resolution and broken promises, lectured me on how I was speaking to her inappropriately.Her understandable frustration is a result of Xfinity creating a hostile workplace BY DESIGN that harms their employees and customers deliberately.Customers beware.After posting this a technician from the local office knocked on my door and recommended that going forward I only use the local store. His name was José and I appreciate his outreach.

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Review №4

2023-12-27 05:18:01

Josh was super helpful. Lompoc store wouldnt help me out but Josh was able to take care of what I needed with no issues. Thanks again Josh! 👍🏻😁

Review №5

2024-03-05 17:31:15

My wifi never works. It goes out daily and always needs some kind of manual reset. VERY UNHAPPY WITH SERVICES. Will probably be switching to verizon

Review №6

2024-05-21 02:31:35

Literally impossible to watch the Dodgers if you are an Xfinity customer. Sure, Xfinity will sell you a half dozen premium baseball packages—all of which will black out the Dodgers games.Worst cable service ever.

Review №7

2023-10-16 20:32:37

Went in for some help with my services staff was friendly but the end not very helpful. I called a number they gave me for some information and they told me everything that I called about could have been answered at the store and the application I was going to fill out could have been done there as well. I wasnt too happy to hear that seems like some people just dont want to help others out.

Review №8

2023-08-08 00:49:19

I was over charged for the internet speed I was paying for. I had to call and have them boot the speed too often and when I finally changed providers I was charged for an extra month, because I wasnt able to return their equipment within ten days. Their solution, a partial refund for their charge I wasnt warned about.

Review №9

2023-03-22 05:03:06

Josh was very helpful & was all about customer service. The only thing I didn’t like was that there was someone micromanaging him. If you have something to tell an employee do it after the customer leaves not when the customer is present. Very, unprofessional for you to get upset that he didn’t use the tablet for my payment. The fact that josh took the time to do it for me was above and beyond! Another CSR could have been like you see that machine just do this and that but no he took the time to do it for me when this guy in the purple sweatshirt starts to micromanage! Remember great employees leave because of management…Also the 5 stars are for JOSH not the guy with the purple sweatshirt!!! That guy not even one star

Review №10

2023-02-28 01:36:44

Excellant service and such nice staff there. Efficient and knowledgeable! I had an issue with a sim card that stopped working, so I took it in and also changed to a different phone as well for my granddaughter. The young man who helped me knew just what to do. And got everything transferred obverse in a jiffy and away we went. Thank you!!! Great service!