Presentation on Map Reviews Nearby

Xfinity Store by Comcast in San Rafael

3 (195) 172 Northgate One, San Rafael, CA 94903, United States

Categories

Business to business service
Burglar alarm store
Internet service provider
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

San Rafael, Marin County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:Closed
Tuesday:11 AM–6 PM
Wednesday:11 AM–6 PM
Thursday:11 AM–6 PM
Friday:11 AM–6 PM
Saturday:11 AM–6 PM
Sunday:11 AM–5 PM

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Total reviews rating 3

195 Reviews for Xfinity Store by Comcast 2024:

Review №1

2024-04-26 01:55:25

When you walk in this store you have to look for the person to check you in. Theyre not looking for you. Then when you check in dont expect to be called in order of the list. How they pick the next person is an unknown. I went in for a 30 second modem return. One person checked in after me for a return and was called to the desk before me. Then another person walks in and walks right up to a desk and says hes returning equipment and they take it! No telling him theres a line. I had 4 or 5 people come in after me and they were all helped before I was. Ridiculous. I dont mind waiting but not when the process isnt fair. Theyre trying to mimic an Apple store with 25% of the staffing. Bring a good book when you go.

Review №2

2023-09-19 19:59:01

Garbage... I have decided never to return to xfinity and just pay double at verizon. I have been here four times trying to cancel my account and it still charges me. Not to mention hours wasted on the phone for a service that never ended up working.Manager Juan is horrid and needs to move on if he cant be helpful. I have been told multiple times I had been taken care of to find bill in collections I had to then dispute.The bloody worse!

Review №3

2024-02-22 18:55:20

No one answers & cannot make an appointment online as the screen keeps repeating that sorry we’ve run into an issueNo kidding!! The plan I ironed out last month was definitely not what the statement I received today reflectedThis bill with automatic pay was $60.00 higher than what was promisedIf only there was competition for these services

Review №4

2024-01-21 20:46:27

They sold me an internet service and a phone and the next day they canceled it!!! They are not ethical!! under this place and the company and the employees too... they are not professionals!!!! I didnt like at all how they serve, they take a long time, many things I didnt like, the company was more

Review №5

2024-02-18 05:20:48

This remodel store is beautiful! They are very well designed, and the system is great! Love it! Good job! 👏👏👏

Review №6

2024-01-08 00:23:33

I met the genius at Xfinity and he was the greeter. I wish I got his name, he was working 3:30 pm on 01/07/2024. I had been on the phone for over 6 hours, 2 different days and they couldn’t figure out why my cell service just shut off. This Christmas miracle guy figured it out in less than 5 minutes. Thank you, you kind sir!

Review №7

2024-01-14 22:26:51

Terry and Robert, thank you so very much for working on Sunday. The installation was very quick, an apology for the lack of communication 😭, it was a pleasure to have you in our house, we hope you liked the carne asada.

Review №8

2023-11-29 22:12:02

Dont bother calling,just go into this store, and youll be taken care of well.....Update to when I went in without my husband.I waited over an hour.and when I asked when our turn was, we were Repeatedly was told to take a seat by a rude manager. Im switching to At and T. I also was told they would not help me. Erick villatoro de Leon was especially unhelpful. Just a nightmare and he added to the pain.

Review №9

2024-01-08 22:15:57

This is the worst company I’ve ever dealt with. It is impossible to talk to someone even after waiting in the store half an hour they sent me out with a phone number, which again led nowhere.And be careful because they are Extremely sneaky and the next thing you know you’ve “signed” another contract when it was the last thing you would’ve done!!! And of course, there’s no way to talk to anybody that can do anything!!!

Review №10

2023-12-08 01:45:24

I absolutely hate Xfinity/Comcast. I cannot adequately express my frustration and loathing. I have no idea what benefit I gain from doing business with this company. There is NO tech support - I have what is probably a fairly simple issue with SMTP and POP email settings. 10 minutes trying to get the ChatBot - which just kept circling with the same questions - to connect me with a human being in tech Support. With respect to billing and plans, they have utterly failed, time and time again, to honor promises made in phone conversations we see that there was a call on X date, but we dont see anything about a credit to your account. Endlessly poor or non-existent customer service. If it were possible, I would give ZERO stars. This is the worst company.

Review №11

2023-12-02 17:33:01

They wanted me to “check in” and wait 15 minutes to drop off a defective modem as if I was at a doctor’s office. The people working here are the low functioning flunkies who obviously hate their job and choose to live in one of the most expensive places on Earth. Half them are in their 20s or 30s and look overweight or like they just moved out of a homeless encampment. Gives me zero faith in humanity going here seeing we have such stupid people in our society.

Review №12

2023-09-13 15:07:26

The store manager, who works at the front, is all smiles and respect but hes teaching his team to rip people off to run up their numbers. Yes, its a sales game as soon as you walk in their door, but I know from working in sales that there is a right way and a wrong way to do it.They do not give af about you or saving you money or doing right by you. They have one goal, run up their commission numbers. They wanna add a line, get you on a bigger plan, sell you something you dont need and they will straight up lie to you to do it.I called customer service and they helped me lower my bill and the difference between what I ended up paying and what the guys in this store wanted to do was about $55/month.I came back in and told them and AJ( the store manager) said oh I dont know how they did that! I didnt know they could do that! Okay bro. Not my first time.They will play dumb with you. Its low quality, shiesty salesman ship.

Review №13

2024-03-06 05:04:15

Xfinity has poor customer service and frustrated me for many hours.Comcast owns xfinity and changed their name because of their bad reputation.

Review №14

2023-09-29 21:29:40

Would give O stars if possible. The actual store and larger company are ridiculously slow to respond. Account was blocked for no good reason a day after the associate told me that everything was paid in full and all set to go and that service was going to return the following night. Well, it’s been a week now and this situation is a complete mess and my elderly parents, which depend on this have no service for an indefinite period of time while some sort of a “ticket” gets created.

Review №15

2024-02-28 19:58:46

Spent two hours on the phone only to wait another hour at this store. Comcast is literally the worst company. They will take advantage of you

Review №16

2023-12-02 02:59:25

The biggest problem with Xfinity vs. AT&T is that during a power outage Xfinity goes down in about 6 hours. AT&T, because it is fiber based, is able to stay up and running for more than 7 days. With spotty cell service in my area this has proved to be critical.

Review №17

2022-12-30 19:24:08

What a pleasant experience. We had spoke with AJ? I believe and he helped mom navigate the technology waters. He was so calm and respectful. Thank you for hiring conscientious staff!!!(Sorry if I have the wrong name).

Review №18

2023-10-28 21:00:18

Staff was very kind. The man listened to me about what I needed and got me a great deal. Very happy.

Review №19

2023-01-16 23:27:18

Below horrible!I walked in to cancel all services and to return equipment. He, a manager, asked for ID. I had forgotten my wallet (my bad) thus he would not help me! I asked if he could ask me a security question or something. Nope! Must have an ID. He made no attempt to work around the ID issue. I lost my composure as I often will when dealing with this type. He told me not to come back.So, I headed to the Petaluma store after fetching my ID. No line. Pleasant employee. He didnt even ask for an ID; just wanted my phone number! Done in about 5 minutes.Avoid Xfinity. There are better options for internet.

Review №20

2022-04-25 00:02:27

Terrible service Ive been waiting for two hours and they dont attend me

Review №21

2023-12-06 23:24:38

At the time I made it there. It was way too busy and the wait was half an hour. I decided to takeoff after 15 minutes of waiting.

Review №22

2023-01-04 01:37:22

Only waited about 10 minutes. Agent pulled up my order and got me my new boxes and started my account quickly. I was done in about 10 minutes. Very pleased with service.

Review №23

2023-09-21 00:49:38

Had a technician appointment where no one showed up or called scheduled for 1-3pm. Internet and tv are currently down. When I called customer service they said they did not know why they didn’t show up. Xfinity is the only ISP available in our area in San Rafael or we would have switched long ago.

Review №24

2022-04-05 02:08:32

Lynn and staff are awesome. She asked us questions to understand our needs and she gave us options with all the promotions and made sure we were happy with the services. She helped us with set up and made it very easy. Thank you for all your help Lynn.

Review №25

2024-01-31 09:50:52

Horrible customer service and wait times as mentioned by others

Review №26

2024-02-09 20:54:42

Waited half an hour to talk to a guy who looked like he was so bored hed doze off. My problem went unanswered.

Review №27

2022-05-05 05:52:28

Sorry for lengthy review of the facts of this most dismal Customer Service experience....I should have video taped it! Here it goes: after calling and trying to make an “appointment” at the Infinity Northgate, only to have the call go into an endless loop and never got to make an appointment, i went to the store. I asked if I needed an appointment to the man at the front desk who I later learned is the Manager. The manager indicated the wait should be approximately 1/2 hour. There were only 3 people in line ahead of me so 1/2 hour seemed plausible. BUTafter waiting for 40 minutes, the first person ahead of me was finally called and went to a customer service booth. The customer had some endearing small talk qualities. However after another 45 minutes, this customer continued to go on an on about personal experiences that had nothing to do with completing their Infinity service. Another couple waiting also could also easily hear the continual personal matters being brought up by the customer and made some quiet and entertaining comments about the customer continuing to go on and on which I greatly appreciated to at-least bring some levity to this horrible CX. The Infinity Rep. just let the customer ramble on personal topic onevactet another, while the customers lining up for service was growing and growing. The Manager dudnt care, others also asked the Manager if he could help.I also asked the manager who walked by “how much longer” would he expect before I’d be able to meet with one of the service reps. The manager callously answered “oh, we cant tell, its hard ti know”. So now his 30 minute estimate was closer to 90 minutes, and still waiting. One of the other customers waiting who noticed the other customer rambling on about personal matters approached the rambling customer and rep. politely suggesting that a lot of people are waiting. Instead of responding in a customer service friendly manner, the rep got angry, did not respond in a courteous nor respectful manner and when the blabby customer Finally left, the rep went behind the service area and closed the door (im taking my ball and leaving).....what a baby!Also, another rep, who had been Not helping any customer for the past hour, but who was able to go get their “lunch”, came out from behind their back room after their “lunch” to finally start helping other customers. So now, 100 minutes later, the service line actually advanced One person. I indicated to this “post lunch” Rep., this has been appalling service, the length of the wait for customers (90 minutes) the lack of the Manager showing any care for those waiting, and the “post lunch” rep. having the gaul to complain about me noting this horrible customer service. NORTHGATE INFINITY IS ABSOLUTELY APPALLING! Infinity needs to learn about ehat hiod CX is, or they will be learning about another biz concept....SWITCHING!

Review №28

2023-05-23 22:34:47

AL at the front-door-entry greeting customers and long-time clientele was very friendly, outgoing, appreciative, personable, and service and people-to-task oriented-driven.

Review №29

2021-12-18 06:15:54

Went today and Miguel was so incredibly kind and helpful. I have a brother with disabilities and Miguel was so knowledgeable and patient while helping us with my brothers account and his monthly cost of his bill. Also Tony and George are so nice to my brother. Thank you for the wonderful customer service you guys!

Review №30

2022-06-02 22:34:23

Honest-to-god truth the people as in the staff at Xfinity Comcast are great their Pro-Lite theyre courteous theyre knowledgeable they are exceptional of what they do exclamation Nation point now waiting for over an hour to get things done was terrible! All in all Im happy with the service Im happy with the outcome and I also want to say that Lazaro one of the technicians that came to my house was so polite and kind and courteous hes the whole reason that Im sticking with Xfinity Comcast! If it wasnt for him I had such a bad experience on the phone with the computer I was getting ready to stop my subscription!

Review №31

2023-04-13 04:07:25

After years with another internet company we decide to switch to Xfinity. We signed up online and went into the store at Northgate San Rafael. We found out that we had not completed our sign up. Robert Aguilar said no problem I can help you out. We were out of the store in less than 30 mins with everything that we needed. Easy set up and all systems go. Thank you Robert for excellent service.

Review №32

2020-09-21 19:56:28

I had previously written a negative review for this shop. After a couple of more experiences, Ive changed my viewpoint. Everyone there is friendly and helpful. Sure, you need to time it right or have an appointment, but they seemed to have taken customer service seriously. Good job Comcast.

Review №33

2023-09-08 22:36:46

Ridiculously slow. I don’t understand why you should sit there forever just to return useless tv stuff. The staff is super slow.

Review №34

2018-02-23 08:51:03

So far I had good experiences here. Well trained customer representatives, but Ive heard horror stories. Update. During a January 16 2018 visit I became a horror story participant. I came in asking for a brochure with the line up of channels. The Customer Service guy was hellbent into selling me something I didnt want (the security package). The worst was that he kept speaking loud and slow and then yelled at me for not understanding about the discount he was offering me in a condescending way. Im a latino man and from time to time people treat me like I dont understand English. The one that didnt seem to understand was him. To top it off he was unable to answer any of my questions (Like what channels would I be missing if I dropped from premier digital to standard digital.) Then he decided to write down what he just tried to sell me as if I could not discern what we just discussed. I told him to stop trying to patronize me, he insisted on giving me his childish drawing.

Review №35

2018-03-07 02:52:23

Amazingly incompetent and egregiously rude. Customer service representatives are well trained in:- Rolling their eyes at any request that fits comfortably within their job description- Coming dangerously close to verbal assault in response to any request that poses a timid threat of mildly inconveniencing them- Forgetting their common decency at home- Providing poor customer service

Review №36

2012-07-10 19:38:13

Ive been to the 1111 Andersen Dr. service center several times the past 15 years. Always good service and quick & attentive. E.g., I have swapped boxes for newer ones -- mostly easy stuff like that. They are customer-focused and easy to work with.

Review №37

2021-04-11 19:20:29

We didnt have to wait very long to be served. Ivan was very friendly & helpful. He answered all our questions & was very patient with us. It was a great experience

Review №38

2021-08-02 21:11:22

Oyr sweet old Grand Mom needed three modems in three years...However, the visit to this store was delightful. There was one Very Kind employee...efficient. He met us at the door and helped us. Hated my son had to drive so far for his Grand Mom

Review №39

2019-09-25 14:26:23

I was truly shocked. This time I had about a 45 second wait and then was helped very well by a seasoned rep who was training a newbie. I was transferring service for my mother-in-law and there was no problem. Wish all of my interactions with Xfinity were like this one.

Review №40

2019-05-17 21:15:01

Unfortunately I had to give this company a one star in order to write what they did to us. We live overseas and we had their service for one months while we were renovating the interior of our home in Marin. When we left we expect the bill to show up in time and unfortunately the bill got there late, about 2 moths later because of the po box mail forwarding company. As a result they placed my name in collections, even know I paid the bill as soon as I received and called them. Sorry but we live and work overseas for almost 10 years paying huge taxes to this country and we are pretty much treated as a garbage. I had perfect credit and now I have to wait 3 years to get cleaned ( 7 years total now). We tried in every way to get this erased and they denied. My husband spent 30 minutes on the phone with a supervisor explaining the situation was out of our control and this person did not care. I feel angry to be paying taxes to this country but I also feel putty for people like this... I feel bad for the whole situation o guess, yes we are so blessed to be living overseas where people respect one another...

Review №41

2017-01-05 17:25:05

Its easy to find and theres plenty of parking, and the people who work there are friendly enough, but theres no real point in going there because they arent going to tell you anything thats not on the website. They have access to the exact same information you do so they are basically just reading back to you whats on the screen. I guess if you need to do something a little out of the ordinary like pay a bill in person with a check or cash, then you would need their services.

Review №42

2019-08-26 20:50:44

I made an appointment, which I strongly recommend. Trever did his best to help me with an att mobile unlock issue. Att said phone was unlocked, but wasnt. Att system is screwed up. I wasnt happy they wouldnt let me leave with a Sim card, but I understand. Parking and store not to busy at 12:30 on a Monday.

Review №43

2022-01-07 20:22:10

Huge wait times. Staff is very helpful once they get to you. Dont be surprised when you see multiple staff members taking breaks while people are waiting.

Review №44

2018-04-20 22:59:53

Recommend appointments here even though not a long wait time. Can return, exchange, update equipment here. I have had connectivity issues at my house and they were able to send out technicians to fix. They credited my account for time without service. Overall, happy customers over 20plus years. Fast internet, all movie channels and phone. Wish they supplied a battery for modem when power goes out for phone. Otherwise, helpful and knowledgable staff.

Review №45

2021-03-27 19:53:09

Havent caught up with current Covid-19 policy, still demanding customers form multiple queus outside (which become chaotic); we were misdirected inside, stood in line, then told we had to go back out and register if we had any questions, then sent to a balky self-pay machine that required an employee to effect the transaction!? Diffident staff, disfunctional system... whats to like?

Review №46

2022-10-22 00:23:22

The young man that helped me set up my cable TV was extremely helpful and kind and courteous, his name is Roberto Soto. I will continue to do service with Xfinity because of this young man and his courteousness & kindness to me. This time when I went to try and change my phone service from Metro to Xfinity they tried to tell me I had to buy a brand new phone from them! And that my phone wasnt quote on quote compatible I didnt really like that so Im not satisfied with Xfinity phone service now!

Review №47

2018-10-22 01:37:58

Customer service is absolutely terrible. Only being with them a short time of two months my boyfriend and I had to cancel with them. Our WiFi absolutely sucked and we even paid more money to get the fast WiFi to only have our WiFi shut off every 5 minutes and interrupt our shows. We dealt with calling them for two months all the time complaining about the WiFi. Our bills kept changing and when we would call to pay it would change AGAIN which made no sense. The next day we got hit with a big bill that had nothing to do with us. We finally went in to the San Rafeal store and Vanessa was trying to help us which we appreciated, but the manager there was unprofessional . She didn’t explain anything to us she approached instantly saying they will not refund us even though they knew they messed up on their end. In the middle of the conversation she just walked away because she knew my boyfriend was making sense. He was saying things she didn’t want to hear, which was every factual reason why we should NOT have been charged this additional $180 fee. Of course we were frustrated we had every right we were going back and fourth with them.

Review №48

2016-06-05 01:46:23

Despite having a shiny new store, the employees are just as unhelpful as always. When I visited, there were no other customers waiting, yet they still told me to check in at the tablet and wait to be called and then made me wait for 10 minutes before they were ready.

Review №49

2020-09-17 01:57:10

Zero stars I just decided to switch to Comcast for greater speed, but the customer service is terrible. I have been on the phone for an hour and half just trying to get an appointment with a technician. Saying the same thing to a person in Mexico. After reaching the third person who seemed to be making a connection, the phone disconnected. I am pondering returning everything and staying with AT&T. Todays interactions were painful and wasteful. This is no way to treat a customer.

Review №50

2021-03-11 05:11:03

Miguel was the young man who helped. He was extremely helpful and got us in and out in record time. He had excellent customer service!

Review №51

2019-03-13 22:10:45

Complete waste of time, I was trying to bring in three phone lines for cell service.I spoke to two different sales people, I showed them online that there is a $100 credit for qualifying iPhones for porting in new phone numbers. They said they can’t confirm without speaking to the manager and it was my bad luck that they happen to be in a meeting today .Then I asked to buy two new Samsung phones their reply was they Out of stock and had no suggestions on what models they did have in stock they could care less for the sale. I made a comment that I might as will stay with Verizon and they said yeah they are about the same anyway.

Review №52

2022-11-08 06:56:57

Very helpful store. Was nice to see that they are well staffed and the wait times are quick

Review №53

2019-06-18 21:20:28

Easy, in and out. I was under the impression this was going to be a bit of a task to complete . In the middle of moving while trying to set up Wi-Fi and cable at one house why keeping existing cable at the other. When I called to start this process, even the person on the phone was friendly and helpful. When I walked into the store, I was greeted with a smile immediately and checked in. Mackenzie was the one who came to help me when my name was called very shortly after. And he is well was friendly and helpful. All the worries of setting up for new home was washed away with the easy process of using Xfinity. Northgate one Xfinity was an absolute pleasure to do business with

Review №54

2021-12-18 18:55:02

Good luck trying to call this place directly. They send you through the whole Comcastic phone machine menu. You know the one that pretends to be a human with the fake keyboard sounds. Jeez these massive companies never learn!

Review №55

2021-09-10 00:48:17

Waste of real estate. Takes a year & a half to be seen and most of the time the ppl working there dont have the skills or ability to help you anyway. Sign outside should read Free Headaches! First Come, First Serve Avoid Xfinity mobile like the plague, their customer service is a completely USELESS. Horrible place, horrible company.

Review №56

2023-07-31 16:17:46

Large store, many assistants to help. Requirement return was easy

Review №57

2021-02-01 05:01:24

Well waited for 45 plus minutes to get in, when I got there they didnt have the proper info that we talked about just days prior to my visit! Then give me the wrong equipment! Lol so Im going to update you if any change this week lol

Review №58

2019-08-11 23:23:46

Say what you will about Comcasts absolutely atrocious over-the-phone customer service, but the in-person customer service is great! Philip (I think his name is spelled differently) was very nice and the two people who greeted me were super nice and friendly. I think Ill just do in-store customer service from now on, because their phone services suck!

Review №59

2022-04-23 00:48:11

Associates stand around in groups instead of helping customers waiting. Couldn’t even help me pay my bill. What a waste. Horrible company too that will raise your bill randomly all the time

Review №60

2020-03-11 03:32:52

I pay extra for the in house repair.There is no direct line to that.Getting to the tech help on the phone is impossible.The technician came to repair my land line and he disconnected my WI fi, months ago, ...and every attempt to call comcast turned out to be such an inconvenienceI need in house service which I pay for to be easy. A live person would be good.Also,the service is so expensive for a retired person

Review №61

2023-08-11 15:46:27

Just ok, I hope we will have a extra internet company so we dont need to depend from xfinity, so many changes

Review №62

2020-02-20 02:50:48

Would give it a negative zero. What a horrible front desk person. I will never visit this place again. Plus the unknowledgeable time waster charged me twice and they gave me a piece of equipment that was reported stolen so it could not be activated. Do not waste your time here. Really????

Review №63

2023-06-10 02:35:22

Internet goes out every night and you can never talk to a real person. Waste of money! I have a cable box that doesnt even work and the technician couldnt even fix it

Review №64

2019-04-22 05:02:04

This store caters to the freaks of internet n had the latest most expensive gadgets you dont need but they make it sound like u do...if u have a cellphone to make so call friends ..text instead of talking to other human beings n have the social skills of a fruitfly n are self absorbed n post selfies of urself(like who are you,WHO CARES) n have developed the skills of lying n acting like u care to see them SOOOOO the other persons can they say the same....now this game of hypocrisy(doubt they know word meaning) is the mainstay of the electronic generation who one day will realize how clueless n empty headed they are....the type that cant remember phone numbers of people unless their phone is e them...the infinity store is the trap w good bait to make this generation n their children loose their humanity n the day it all ends n we are back starting w sticks n stones most of them wont survive...no common sense or awareness of whats going on...youth the claim of being right n when they are old n useless they will have nothing to contribute...not the stores fault.. its part of our decline into becoming like the BORG...had fun w this one folks!! Haha

Review №65

2015-07-22 04:27:29

This is the oddest company! I use Comcast as my ISP. I had been having trouble with it and called in. They apparently re-set my modem remotely and it appears to be okay. The tech on the phone asked me how my speeds were and I told him the download speed was not what I expected. He said he could upgrade my speed level and the monthly charge actually would be less than what I was currently paying. Naturally I asked him what the catch was and he said there wasnt one, and the lower price would be permanent. I was skeptical but told him as long as I didnt have to pay anything additional to go ahead and do that.I use DirecTV for my TV service. Today, in the mail I got an Xfinity DIY TV hookup kit!!! I went online to see if I am now a TV customer - and, of course, I am!! I may be old, but I am certainly not addled...I know what their tech said and did not say! What a hassle!. I called today but of course no one seemed to know anything or was able to do anything. I shall have to drive to one of their sales centers and. most likely, kill an afternoon trying to get this returned and a credit.This is reminiscent of trying to get them to install my internet service - it took three different technicians over a 7-10 day period just to get it installed. One guy showed up 4 hours late, said he had to do some work outside - and then just drove away; a few days later the second guy said he could fix the problem, went outside and then HE drove away (I wonder what was outside). A week or so later a 3rd guy arrived, spent 5 minutes and my internet connection was working.These are exceedingly odd people and they should be avoided if at all possible.

Review №66

2017-04-02 18:03:39

They dont have a phone number to the store. If you call the main number then they just put you in a call center out of.country and waste your time for 20 minutes basically unable to call their own store. Why would they not be able to call their own store.. If there was another option that was not direct tv I would take it now.

Review №67

2015-08-31 20:35:41

Went to ask for a replacement to one of my alarm sensors that broke in one door. Well, Comcast in order to replace a 1/2 inch plastic lid needs to charge me $60.00 + $20.00 installation from a technician. I will fix it myself then for zero.Hey Comcast you suck! As soon as I can I will dump you...Pathetic all around....

Review №68

2018-12-16 06:08:10

This review serves not only for the Xfinity store in San Rafael, CA, but the company as a whole. For those of you considering transferring your mobile service to Xfinity Mobile,.. Beware! They managed to screw up my porting process, lost my phone number of 10+ years and have absolutely no way of rectifying the issue. The experience is an absolute disaster. There is a perpetual waste of time trying to work with the customer service team and their escalation tiers. The customer service reps and leadership are merely pawns to a much larger issue with the core elements of Comcast/Xfinity. Words cannot describe how frustrated and furious I am with this organization. Sadly, I was in store with other customers who were having similar frustrations.

Review №69

2013-07-27 01:00:25

A technician was scheduled to instal Web, Phone and TV on July 11, 2013 between 2-4 pm. He arrived at 6:30 pm and apologized for being late due to the fact that the previous job took much longer than anticipated.He began wiring the Living room and when I went to see what progress he had made I found him on the floor in the prone position fast asleep. I woke him to make sure that he was OK, and he reassured me that he was, and explained that Comcast uses 3rd party companies for installation and that he had been on the road since 6 am. I asked him if he felt comfortable to drive home, and he assured me that he was. He told me that he would be back tomorrow to finish the job.Since he did not show up I called Comcast and they sent a supervisor to the house who told me that the tech had done a poor job using an excessive amount of cable. He removed the excess but could do no more since he was not a technician.I have called Comcast on a regular basis since that time, however, with no satisfaction. I have been promised that a technician will show up tomorrow.Listed below are my complaints:When you call them make sure that you have at least an hour to spare (perhaps more if you get disconnected). The are, in my humble opinion, uneducated, inarticulate and patronizingThe phone frequently disconnects in the middle of a conversationReception on the phone is poor; people will ask if you are talking on a cell phoneThe Set Top Box for the TV is very slow and the tech suggested that I use the previous versionThe Menu and Guide leave much to be desired and are nowhere near the standard of Direct or DishI have 3 houses, one has Direct, one with Dish and most recently Comcast. All have the comparable Premier Channels; Comcast has very few HD channels that come with the package. They do, however, have plenty that you have to pay extra for in their ‘HD on Demand’.The signal strength is marginal casing the picture to fade episodicallyThe Modem/ Router is not powerful enough to permit networking throughout the entire house and the tech suggested that I instal a repeater/ amplifier .... at my expense.On a scale from 0 to 10, Direct and Dish rate a 3. Comcast would therefore be a minus 3!

Review №70

2017-07-28 18:58:28

Well, the phone # for Comcast has a recording that says it is no longer in service. I called the phone # on the bill and one I found on a website. I am trying to help my client, who was sitting right here with me, to consolidate his Comcast/Xfinity bills for which there are two. I also tried to register him online but was unable to do that since not one of his 4 phone numbers works. IF I was able to get an online account for him, perhaps he and I would have been able to make the changes that are needed. From another phone line, I was able to get through to a disastrous phone communications loop. You know, sometimes, a live person is just necessary. Poor service today Comcast / Xfinity. and, bad form.

Review №71

2013-05-04 22:15:39

Everything you hate about nameless and faceless companies like the phone company and the Cable company will be experienced if you use Comcast / Xfinity. Forget all about customer service, forget about quick and courteous issue resolutions. They could care less about you and even less than that about your business. (I will say the folks at the center in San Raphael try to help, but the online and 800 service is a case study for disastrous customer service.)I have switched to DIRECT TV. Wow! What a difference! DIRECT TV actually appreciates their customers and works hard at customer satisfaction. I am super happy with DIRECT TV. If youre considering switching, I highly advise you do so, it is painless to set up, and and they have many better options. Plus customer service is actually that - customer SERVICE. If you decide to remain with Comcast, I wish you luck - youre going to need it!

Review №72

2013-09-13 17:50:33

I am not typically a complainer, but....Just returned from comcast to pick up a DVR - ....The rep was ready to send me on my way without any of the any of the audio or video cables needed - fortunately, I asked. I also asked for instructions on installation and when got home realized she gave me instructions in Spanish...Just careless and seemingly indifferent customer service. Also, I called the day before and was told by a Comcast rep that I was paying $10/month for DVR service - this lady said no...what is true?

Review №73

2015-02-26 21:05:24

Wow bizarre conversation with customer service. ME: mam this location is not here. CS:i have the most updated info ME: can you contact them CS: we dont contact them through the phone. ME: how do you know that are still at that location CS: i can give you turn by turn directions ME: i got to the non location by gps...but what the hell. ME: Turn by turn directions the same as gps. is there no one there who can verify f this place exists? CS: we contact them my accounts ME: soo no one has a phone at this location... is the a comcast black site.... do i need a security clearence for the last info? CS: *now very annoyed* i can take your cc info. ME: ok you cant tellll me where it is i can pay my bill but i should trust you with my cc number..........sheeze

Review №74

2021-02-25 05:43:33

Good service. Like night and day - the employees this year are so much more pleasant than those who worked there last year.

Review №75

2018-07-26 05:56:23

The Manager Gabe was really unprofessional. To be completely honest i think all the employees are under the influence of something just a total bad experience for me

Review №76

2021-06-22 19:17:47

Needed new control and all I had to do is ask in person . All retailers should learn and duplicated they desearve akl 5 stars!!!

Review №77

2019-01-22 16:38:32

I was in and out in 5 minutes WITHOUT an appointment. Whaaa? Fast fast fast walk in visit. Very surprising. Very pleasant people in the office. New cable package kinda bites tho...whatev. Netflix Amazon Prime Hulu. Need I say more? Comcast can suck it. Byeee

Review №78

2024-03-28 06:06:44

Clean and bright interiors

Review №79

2022-04-14 15:20:59

Good my issue was solved fast cut short I am happy with customer service

Review №80

2022-08-14 20:02:54

Computer guided help calls are the worst. Wasted too much time when a human would have helped.

Review №81

2022-01-15 19:40:49

Cant really accurately rate as there was a 1 hour wait so I left but the employee was courteous.Ill try going online.

Review №82

2020-04-19 19:55:23

I can’t understand how exchanging faulty equipment is considered making changes to an account?! I didn’t know these reps on top of having an attitude also come equip with stupid.

Review №83

2020-11-15 01:17:45

This place is a bloody nightmare. They sent me a broken phone and made me wait 2 hours to return it and still couldn’t get it done. Terrible, TERRIBLE customer service.

Review №84

2018-07-20 19:38:29

My disappointments are many. I was given three separate problem solutions from three different Xfinity representatives via the phone. When I visited the Xfinity Store I was given cable-boxes with NO power cord by the Xfinity store in San Rafael, Ca. When I tried to phone the store I was told there are NO direct phone lines to that store. This is the worst possible customer service one can imagine.

Review №85

2014-11-08 17:47:04

Getting in contact with this office via the phone is impossible. Comcast does everything possible to make it difficult to speak with a human being and get an answer. I never write reviews, but the frustration level with this operation is peaking.

Review №86

2015-05-23 17:29:03

I called comcast a week ago to tell them their sound was screwed up on the golf channel (ch82) . I get background audio and local commercials but no announcers or play description from their network feed . Seems like some console operator in the home office somewhere forgot to slide the announce pot up? Frustrating, I have talked to three of your techs around the world, most think the problem is mine not yours, I don,t think so .

Review №87

2017-05-10 14:36:25

We have not had good internet reception since February, they are hard to get on the phone, you have to go into their office for service. Still horrible reception. Slow or unable to connect internet and they have been here 3 times....would love another provider.

Review №88

2019-12-29 17:24:16

Boy they really help me outIm happy about you know if you asked him nicely and you feel like they will help you out with even the smallest idiotic thing happy holidays

Review №89

2018-12-20 01:26:54

Came to pick up modem which was ordered online. Instead of checking my account info and giving it to me, they gave me a ticket and made me go through numerous hoops to receive the item. This place is a nightmare. If possible, let them send the item to your address instead of opting to pick it up.

Review №90

2017-09-30 23:57:10

They dodge questions.Promotions are nothing but a gimmick. The monthly statements are never the same. Employees are of no help. Nothing but a ripoffand gimmicks.

Review №91

2022-04-12 01:11:03

Went in to exchange my remote. Super fast and no appointment needed.

Review №92

2018-09-22 17:42:36

These guys never get it right. Took in old standard boxes and replace them with HD boxes but they didnt think to upgrade our service to HD or ask is if thats what we wanted to do.

Review №93

2021-01-01 17:48:27

Even though there is usually a long line,. The associates are very fast and efficient.

Review №94

2022-10-17 00:44:26

Very busy store be prepared for a wait before being seen.

Review №95

2017-07-07 19:42:59

Make an appointment. Lines are usually long, you could be there awhile. Staff was friendly, helpful and courteous.

Review №96

2017-01-01 04:41:15

Each of the front desk attendant to tell you the charges are not the same, make the customers are confused. I am very dissatisfied.

Review №97

2016-01-17 19:03:54

I liked nothing about xfinity. All they want is more and more money by any means necessary. Its like they make up excuses to raise rates and get more money. They wont even come out and fix there own equipment unless you pay... smh You are better off with direct tv.

Review №98

2011-11-13 02:31:39

Terrible service and equipment, republican debate not covered past 6 pm today in favor of the usual nowhere offerings. Dvr box so noisey we have to unplug it ever night to get sleep.. have switched out box...no improvement just higher and higher rates

Review №99

2022-01-10 15:11:05

Courteous and knowledgeable. Solved my problem and had me on my way quickly.

Review №100

2021-05-07 11:32:01

Oh please......do they not have a dress code,? Attitude for days unless youre higher up in position.

Review №101

2022-12-28 21:06:31

Still understaffed and waits are too long. Its a zoo.

Review №102

2018-12-05 20:41:15

It seems they take forever just to perform simple tasks. Avoid at all costs.

Review №103

2016-10-07 17:32:30

Really Comcast, A data cap? Just another excuse to charge me more for poor service. I cant wait to quit you. If I could give you zero stars I would.

Review №104

2021-06-10 05:09:39

Service was pretty poor, just general lack of basic customer support from the guy serving

Review №105

2017-01-30 04:27:00

Bad mood of the manager Nai Williams and total waste of time! Their instruction, call our 1-800 number.

Review №106

2018-04-09 20:47:07

Good location. Soo many whiners on this thread. They Have fixed all my problems with Internet, cable and now Xfinity Mobile. Prices BLOW the competition away.. hands down

Review №107

2017-05-25 16:27:58

Bad experience with representatives over here. Even manager dont have proper information. Giving wrong deals. Bad response if you go back with questions.

Review №108

2020-02-23 20:23:03

Not much help here. Indifferent attitude from two employees I had contact with. For help with my Comcast/xfinity e-mail, I was told to go to their web site.

Review №109

2022-05-12 20:26:17

Robert Aguilar at comcast helped us, he is the listen to us and was bery helpful

Review №110

2017-09-18 17:08:32

Comcast is one of those fantastic corporations that supplies people with a service you cant live without at a rate they can barely afford.

Review №111

2015-12-28 23:30:39

I had to wait at the Sacramento Northgate Center for 1 hour to just return my equipment .I will find a company that cares about customer service for my internet and TV needs.

Review №112

2017-10-16 16:34:50

Theyre the only game in town... Speed is great. Customer service is... What customer?

Review №113

2021-06-01 21:03:55

A bit of a wait but customer service is good

Review №114

2021-11-22 01:51:54

Poor service long waits its the worst store in the country 😕🙁☹

Review №115

2020-06-12 18:35:21

Very good, to do the point. No wait, excellent!

Review №116

2020-08-28 22:26:14

Even with Covid protocols in place my visit was pretty quick

Review №117

2018-01-05 13:03:15

Staff is helpful and courteous. Not a long wait

Review №118

2021-07-24 22:35:51

Great customer service lower the prices. Please.

Review №119

2016-10-08 04:52:45

I give 4 stars only because they upgraded my remote for free when my old one broke.

Review №120

2022-12-13 16:21:15

Really great customer service.

Review №121

2016-07-07 23:02:25

Because,my shoulder witnessed for me that it is a good service provider.

Review №122

2020-05-04 05:55:06

Worst company around and owns NPC aka NBC lol. Epic fail

Review №123

2020-08-25 08:11:57

They are rated the worst and most hated company in America, I would have to agree.

Review №124

2016-03-20 07:16:22

They cannot even correct the name on my account that they spelled wrong. I wish we had alternatives here.

Review №125

2020-03-18 23:50:54

The worst store Ive been to. Comcast is by far getting worse in customer service.

Review №126

2018-02-21 18:39:59

COMCAST SUCKS AND SHOULD BE CLOSED DOWN. Horrible horrible company. Use ATT it is so much better.

Review №127

2017-10-16 17:25:37

I have always gotten good service here

Review №128

2013-08-05 22:59:50

Comcast has been good too me!I Love Comcast!Thank you all!Mike Kollin

Review №129

2014-11-30 10:38:47

Every day I have trouble with my X1 platform. Cable goes out at the weirdest times. Customer service is no help.

Review №130

2021-07-10 15:33:05

Excellent problem solving on the spot -- very helpful

Review №131

2018-12-05 16:06:53

Easy to pay my bill without assistance.

Review №132

2017-11-15 03:35:27

If youre looking for a place to throw away all your money, well........

Review №133

2014-10-21 17:35:57

The worst service I have ever seen in my life

Review №134

2022-06-04 23:47:18

The staff was polite and helpful.

Review №135

2020-01-07 22:57:09

Really like the new store and service.

Review №136

2019-10-11 15:12:07

Visit Oct 9. Eddie wads very clear and helpful.

Review №137

2019-10-13 22:26:34

They say one thing first and then charge more money.

Review №138

2019-06-29 00:01:07

Very helpful. Good reservation system.

Review №139

2016-09-08 01:53:57

Helpful staff but long time waiting

Review №140

2016-02-18 21:39:31

The worst company ever I hate them more than Obama and thats really really bad.

Review №141

2018-01-08 09:31:35

Dont get this service. They will rape you financially

Review №142

2022-02-06 21:18:05

Have grate service by the employee tankyou for the help

Review №143

2015-04-30 03:02:30

With out TV cable for 15 days. Comcast shut down TV service and will not correct problem. Never again will use Comcast

Review №144

2016-11-14 22:18:11

Should go there around noon time, no body in line

Review №145

2016-07-30 20:01:45

Not where it says it is. Go to Safeway and 100yds east is where the actual location is.

Review №146

2021-04-20 23:28:07

No help with Xfinity mobile email new service. Wasted time

Review №147

2022-10-25 15:24:39

Be careful with these guys.

Review №148

2020-04-23 00:23:57

Their automated phone system is horrible to deal with.

Review №149

2016-06-06 22:50:47

No longer here! New location near Big 5...

Review №150

2022-01-15 06:52:37

Front desk very helpful.

Review №151

2021-03-12 02:42:13

Place for your TV, phone, internet and home security needs.

Review №152

2020-05-02 10:03:49

First off the world is not just about home entertainment

Review №153

2019-07-21 12:07:05

Left my phone there to charge once

Review №154

2018-07-10 00:42:17

I seriously dislike this place. Overpriced!!

Review №155

2020-01-12 17:35:52

I get different answers from every xfinity employee I inquire with.

Review №156

2018-02-25 03:24:25

Customer service was fast.

Review №157

2023-09-18 00:04:18

Knowledgeable and efficient

Review №158

2015-05-27 00:37:12

Absolutely horrendous. How is this comany still in business?

Review №159

2018-02-26 09:50:09

Very nice people, Very Helpful.

Review №160

2017-09-20 04:07:18

Long wait to pay your bill

Review №161

2020-10-22 02:25:09

Organize, professional and great service

Review №162

2016-06-29 19:26:54

JUST HORRRRIBLE!! THE WORST, THE ABSOLUTE WORST.

Review №163

2018-01-14 02:25:37

Louis is good, very very helpful.

Review №164

2017-09-20 18:36:23

Easy, friendly great location

Review №165

2019-06-30 14:33:38

Sometimes helpful. Sometimes not.

Review №166

2022-07-03 19:00:36

Just got a new phone

Review №167

2016-03-23 02:31:36

What assh01es.Comcast is a monopoly write your congressman

Review №168

2016-07-30 19:33:00

Poor signage took an hour to find.

Review №169

2020-08-15 22:40:45

Very conveniently located.

Review №170

2017-02-16 18:58:44

Always a struggle with these guys

Review №171

2019-05-23 04:25:18

Guess right now sports channel works

Review №172

2020-09-27 18:51:51

Service is ridiculously SLOW!

Review №173

2020-05-09 23:46:30

Bad customer service

Review №174

2019-03-17 02:29:02

Staff was helpful.

Review №175

2022-05-18 20:08:34

Excellent Service

Review №176

2017-09-14 19:40:22

Its the cable TV store.

Review №177

2021-08-30 23:22:14

Long wait

Review №178

2019-11-20 01:07:08

Very Slow

Review №179

2017-08-12 03:58:26

Slow turn out.

Review №180

2020-02-24 20:44:55

Great service

Review №181

2021-04-16 04:06:24

Safe place

Review №182

2015-07-22 02:55:54

Ditto. The worst!

Review №183

2019-05-28 14:53:57

Helpful service

Review №184

2021-03-04 15:15:16

Very expensive

Review №185

2017-10-30 21:32:41

Only about money

Review №186

2018-09-29 00:32:38

Bad

Review №187

2016-11-14 03:25:13

Comcast sucks, avoid

Review №188

2021-01-16 22:22:15

Excellent service!!!👍👍👍👍

Review №189

2024-01-26 01:49:40

They take good care of you

Review №190

2020-02-29 04:04:07

The prices are very high and they give you a plan then they raise your monthly payment because they add things that you never asked for. Hopefully over time a good cable and internet company will be born with better prices and options. This company is pure theft. They added a telephone line to us and they never gave us the device that you paid for.

Review №191

2022-02-13 07:58:54

Bad experience! They charge more than the agreed plan, I do not recommend it month after month, new rates for nothing recommendable

Review №192

2021-06-09 10:40:56

They have very bad customer service when you go in person, they take more than 1 hour to serve you

Review №193

2022-04-04 21:56:58

Its good, it serves you better

Review №194

2020-02-25 12:37:45

Excelent service

Review №195

2019-03-20 19:25:54

Excellent place