Presentation on Map Reviews Nearby

Verizon in Auburn

4.7 (153) 340 Elm Ave Ste E, Auburn, CA 95603, United States

Categories

Cell phone store
Internet service provider
Telecommunications service provider

Location on the map

Auburn, Placer County, California, US

Phone: +1 530-217-6203
Site: https://victra.com/stores/ca-aub...

Opening hours

Monday:Closed
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:10 AM–7 PM
Sunday:9 AM–6 PM

Edit info

Total reviews rating 4.7

153 Reviews for Verizon 2024:

Review №1

2024-06-12 23:18:39

Milo took great care to help me upgrade my phone, get best phone trade in, new iPad and Verizon internet.Feel like he wanted to provide excellent customer service and great value. My experience was perfect.

Review №2

2024-03-28 02:25:19

Your sales person was very knowledgeable. Evaluated my situation recommended a straightforward answer. I did not feel like I was getting oversold. Made the experience very simple and painless for someone who hates phone shopping.

Review №3

2024-06-18 00:11:33

Caleb was great to work with. Very patient, knowledgeable, efficient and very pleasant. All around great guy

Review №4

2024-04-07 21:40:47

Milo has amazing service, great attitude and walked me through everything for over two hours. This is a great store with staff who want to be here and are genuine in helping people. I would highly visit this Verizon store.

Review №5

2024-02-08 01:22:09

Our service rep, Milo, is a rockstar! I also heard some conversations on others being serviced and they were all professional and unbelievably knowledgeable! Not going to a different store location ever!

Review №6

2024-03-22 19:37:44

Do NOT get the Verizon Internet Gateway. I was sold this snake oil service. Subscribe to a higher plan for 300MB down. The highest I ever got was 14MB down. When giving it to me they said I could easily return it if it didnt work. It didnt work so I tried to return it. They said oh, by return I meant you had to call it in. So we did. Verizon was supposed to send me a box to send this POS back to them. I was also promised I would not be charged for anything related to this bc I had started the return process. Low and behold, nothing came in the mail and I was charged. Now I have to fight to get refunded for a charge that should not have happened. All bc I was sold a total piece of snake oil and told I could easily return it.

Review №7

2024-02-22 23:30:53

Relatively quick experience buying a new phone. Agent was great to deal with personally and very knowledgeable and helpful.

Review №8

2023-04-07 01:20:25

I had an amazing experience today and I’ve had similar in the past. Milo is Extremely knowledgeable and helpful in a number of ways. He takes his time to explain things so I can understand His customer service skills are supreme. He has a ton of focused and knowledgeable after leaving I feel confident about my purchases and services that he has help me with. This is why I choose to go into this location particularly because of my low and a couple other staff members. Keep up the good work guys!

Review №9

2022-07-18 21:34:05

I came to this store several times within the past several months, and was always treated fairly with empathy and professionally, but today was the worst in-store experience ever while speaking with the manager/assistant manager. My daughter had purchased a new Apple iPhone 12 that shipped to my residence yesterday, so after data installation and transfer completed, the phone ran very hot, so I turned it off overnight. In the morning after turning the phone on, all my data transfer completed successfully, but when I used the photo feature a few times, I was unhappy and disappointed with the layout, lack of features, and photo quality. After reading a few of my emails, the phone ran hot and remained hot for 20 minutes, so I turned it off. Later in the morning, I later went to the Auburn Verizon store and spoke with the blond hair manager regarding my phone issues and my dissatisfaction with it overall, and inquired about a phone replacement. She informed me that the phone was purchased online, so I would need to go to the Roseville Verizon store for an exchange. Of course this information was a hugh disappointment, disheartening, and would be time-consuming and costly, so I explained my dilemma of the phone being purchased by my daughter in a different city, so she asked for my personal information and my daughter’s information, and after looking at my daughter’s account, she informed me that unless I was an authorized account holder, nothing could be done, so after she checked the account, she stated I was on the account as an authorized user, but the phone must be returned to the Roseville location because it was purchased online. I’m surprised that this store, Verizon’s policy, and this manager cannot help customers who have encountered this dilemma and issue, while paying costly monthly payments for a phone, and/or a family plan of phones and services, to be treated with rudeness, discourtesy, and lack of means to provide essential customer services.

Review №10

2023-10-16 20:24:15

Our service representative was Kyle and he was well versed in everything I needed to know about my now destroyed phone and its replacement that came the next day. He was supportive when I was unhappy with what happened to my phone, completely my fault, and help me to resolve the problem and get a new phone quickly.

Review №11

2023-11-30 05:55:25

Our Verizon representative was Jacob- he was very kind personable and well versed in everything we needed to know purchasing upgrades and service. I definitely would recommend him if needing information regarding phones and services.

Review №12

2023-05-10 00:39:44

Kyle was great. He was knowledgeable and patient with my questions. He explained and re-explained as needed all the details of my purchase.He made good recommendations, and did not push if I declined. Kyle is a valuable asset to your store.

Review №13

2023-10-21 18:30:32

Kyle did a great job helping me. I had lots of requests abs questions. I know I can get his help at any time and I really appreciate that.

Review №14

2024-05-17 23:11:47

I had previously rated this place with one star due to them being out too lunch when I arrived. But that was harsh. And then recently I broke my phone and couldnt get into it and yep, you guessed it, homeboy helped me with all my options to get my ship righted quickly. So were up to 4 stars now. Not too shabby.....Ehhhhh??

Review №15

2022-11-05 04:25:58

The young man that waited on me Kyle was very nice. Very thorough. Very helpful. Knowledgeable friendly and he did the job to my satisfaction and he probably sold a couple more things to me coming up this next month. Good job! Kyle

Review №16

2024-04-23 01:06:27

Sales associate Dave was patient and extremely helpful..

Review №17

2023-07-02 19:22:22

Libery was very professional, knowledgeable and extremely composed. She handled multiple customers during my experience including some very difficult people on her own as her coworker never showed up for work. She is an asset to your company !!

Review №18

2023-04-19 23:13:17

We had a great sales experience with Kyle! He helped us with every aspect of purchasing our new iPhones and was very patient with all our questions. Great customer service!

Review №19

2022-10-07 01:08:36

Kyle helped us out. He is great at his job. He was able to multi task between customers and greeted people as they walked in even while helping other people. That’s rare these days. Got us our new phones transferred and hooked up and didn’t make us feel bad for changing our minds a couple of times on what phones we wanted. Also, it was a goose. Thanks Kyle!

Review №20

2022-12-07 21:50:10

Having accidentally destroyed my phone the night before, I walked into this Verizon store today and was immediately greeted by Milo who instantly made me feel welcome and about to be well taken care of. Although Milo was helping a different customer, he quickly gathered information on my reason for coming in and what I was looking for. In a nutshell, Milo went out of his way to make sure I was extremely happy with my purchase and how much I was spending. And because Im not very technologically savvy, he made sure I didnt leave without being shown everything I needed to know and answered every question. Best customer service experience ever!

Review №21

2023-08-03 00:22:58

I thought Kyle did an excellent job helping me and he couldn’t be more competent or nice. I noticed how well he did helping other people too.

Review №22

2023-04-04 01:56:08

Went in a week ago, made a deal paid old phone off, ordered a new one. Was told we could just come pick it up. Get the call, we showed back up to pick up the phone. Said we had to pay activation fee and taxes, ok that was reasonable, but then said promotions changed two days ago. The deal we had was gone, now our plan would cost more and started to argue with me. Didn’t want to tell me how much the taxes were. Was being lazy and rude. Lady we dealt with was great, but the guy clearly didn’t want to be there. Yelled something unprofessional to me as wife and I left the store. Avoid this one, go to the one on 49 or Roseville. Couldn’t believe they never locked our deal in after we ordered it and set up the plan.

Review №23

2023-01-23 21:06:53

Jaycob was very knowledgeable and friendly. He was never annoyed or flustered with anything that I asked. His lunch showed up just as we were starting the transfer. Even though there was nothing that he could do, he would not go eat. I left the store for a bit so he would feel comfortable going to eat. I was there for about two hours total. It did not feel like that long.

Review №24

2022-10-25 23:15:57

I received very friendly service at Verizon today. Rep was super helpful with installing a new protective case to replace the one I had dropped and cracked just that morning. I highly recommend the protective cover... it saved my phone from significant damage. The case took the impact and cracked from one end to the other, but my phone was perfectly fine. Rep also pointed me in the direction of a very useful add on to the back of my phone that snaps flush into place when not used, but can be a holding device or a stand for your phone. Both products purchased were reasonably priced and I thank the Rep for suggesting them.

Review №25

2023-11-04 21:50:56

Very poor service. Needed help with logging into my account, getting discounts, paying my bill. The store manager just told me to call 611 to speak to a person for support.Came here again today to get new sim cards for two phone I bought from Google directly. Although Verizon will mail them for free per the web, this Authorized Retailer wanted $20 for the two cards. This was after I asked for help transferring the data. That was going to be $100 for the two phones. Lesson do it yourself or go to a Verizon store, not an Authorized Retailer.

Review №26

2023-02-22 20:48:59

There was only one person working when I arrived for my appointment. He multi tasked like a professional and never seemed bothered he was helping four of us at once. All the customers were very understanding

Review №27

2023-06-22 17:33:52

This store is full of liars and scamers. I was sold a Flip 3 and told it was a Flip 4. I tried telling them the phone was used because it has Bluetooth connections on it that werent mine. They assured me they dont sell used phones but when I went to a corporate store and another Verizon store, I was told by both that this Flip 3 is listed under another name and I could not return with them and had to go back to original store. I just went back to the store in Auburn and they say my 30 days is up today and Im stuck with the phone that never worked properly in the first place. I had my number transferred to T mobile on the 14th day. I spent many hours on the phone with customer care and 3 trips into the Auburn store during the 13 days. I never received a receipt or i would have seen it was a old phone! Do yourself a favor and avoid this store like the plauge. Liars and scamers straight up!

Review №28

2022-09-20 05:47:40

Having dropped my phone outside in a parking lot you know how it ended. It was ran over, I was sad I have had the phone awhile. Skylar helped me she was very friendly. Helped me with password. Skylar Let me know about promo,s. Very fast and found me the best deal.I would recommend them

Review №29

2023-11-02 23:40:54

Kyle was very nice and knowledgeable and able to assist me with my issue.

Review №30

2023-08-28 21:40:43

Ive been without power in an all electric house for days and had been contacted by my electrical company that it would be about March 7, 2023 before it would be restored. My cell phone, a wood stove, and my car were all that worked. The car was snowed in and I finally got it dug out yesterday, my poor cell phone was down to 41%. I drove to your Auburn office and explained that I needed a portable battery charger. I bought a charger, cord, and the little square box that allowed me to plug everything else into the wall, but with no power, I still wouldnt be able charge my phones. The gentleman helping me said if I had more to do in Auburn, he would charge both my phone and my new charger while I was gone, solving my problems instantly. I am so thankful to him. Dee (Dolores) Turner

Review №31

2023-01-01 00:58:47

The service was great. I choose this store over any near me, very friendly and helpful I made a appt on line this time and was helped right a way..

Review №32

2022-10-20 00:33:50

I cringe at the idea of changing phones based on my past less than stellar experiences. Today was completely different. The staff was knowledgeable and friendly and made my upgrade process as pleasant as possible. Thank you!

Review №33

2023-11-02 01:06:14

Very attentive and explained everything, got me done in a short time, very pleasant experience

Review №34

2023-01-16 23:25:26

Went to this store 1/14/22. Was having a lot of difficulty transitioning back to Verizon from Straight Talk. My phone is a 3g not the 4g needed for ST. ST did not verify my info to switch back and and I was without cell service from 12/24/22. I was met with an V employee, he connected me to V customer service and left the room, I was the only customer. He made no effort to hear my problem. Customer service said that they could restore service without sim card.(not true) Two days later I went to Verizon on Ray Lawywer in Placerville and Dennis fixed the problem in 5 min.I highly not recommend patronizing a store that only wants to sell phones and does not offer support or courtesy.

Review №35

2019-07-27 23:33:03

Ask for Michael. The guy is phenomenal. I told him what I needed and he put it all together with seemingly no effort at all. I have new Service, an awesome new phone with all the accessories I need; and a new Hot Spot, all very affordable. My plan was explained perfectly. I should have gone with Verizon a long time ago.

Review №36

2020-01-22 04:43:15

We showed up at 7pm to get a replacement phone activated and also were interested in upgrading another line. Conner was very helpful in educating me on my options to upgrade even with promotions I didn’t see available online. Elan helped my husband get his phone back online swiftly too. We were out of there by closing at 8pm. They were swift and efficient and very helpful and attentive.

Review №37

2023-06-05 22:41:19

Kyle is a very professional extremely kind sales representative. Definitely like doing business there.

Review №38

2023-07-27 00:59:53

Milo rocks! Helpful, patient, knows his stuff. Best interaction with Verizon store I’ve had.

Review №39

2020-10-10 22:16:14

After going through the nightmarish process of switching carriers twice, Verizon made it so very easy. They inform their employees of how to handle frequently encountered problems, like the fact that I can remember neither my account number or my pin for my old carrier. Skylar made it so easy for me to simply switch my number back after Ive gotten the required information! So very nice,too. Great employees ya got there.

Review №40

2023-04-03 03:25:56

I was greeted with kindness, Micheal was very professional and helped me with getting my new phone up and ready. I appreciate micheals professional assistance and respect

Review №41

2020-09-15 12:59:50

OMG! I double-dog DARE you to find a better Verizon authorized store than this one! Top to bottom professionalism at its height. You can consider yourself very fortunate that there are still businesses like this one around today. Phil was my customer service representative and he spent every moment he needed to with me and did not leave the table until the job was done! WOW! From the manager down this store is DIALED! Do your business here. They deserve it.Update one month later...never mind about my previous review. This business actually brought my wife to tears. To sum it up. They, not us, mailed our old phone into their, not ours, service department and the phone was damaged in shipment. THEY tried to charge US for our new phone and our old phone. It took months to unwind and they could have cared less. Yeah...don’t give them the time of day! HORRIBLE!

Review №42

2021-11-29 23:39:41

Wonderful customer service. Milo went out of his way and even drove to another store to get the product we wanted. He was quick and efficient. We will be back to this location.

Review №43

2020-01-21 05:52:23

We have had Verizon for many years. We always go to the Elm St. store because of their professionalism, patience and kindness!Today we came from another phone store in town (Not Verizon) where a family member had an account with a friend. The family member wanted to set up their own account. But the service at that store was atrocious! The service person would answer a question and then walk off and visit with their coworkers and ignored us completely. We had to follow them around to try to get a more complete answer, but the person continually gave a poor answer and wandered away! Not to mention the music in the store was so loud you could hardly hear the person speak!We decided to go to Verizon instead!As always our experience was wonderful! We had Phil’s undivided attention. He explained everything until we understood what we needed to do and Verizon gained a new customer!Needless to say, we will continue doing business with the Elm St. Verizon!

Review №44

2020-05-11 00:59:38

I was super stressed out about having to invest in a new phone since I am dealing with financial issues since Covid, but I needed updated features so I can effectively stream for my new work requirements and to participate in family online gatherings. I called the store and spoke with Elan, and he was so helpful with information about an affordable phone that would suit my needs. Then when I was at the shop he was well trained and wore a mask and was very helpful start to finish to help me understand how to use the phone for what I need for the streaming apps like Zoom etc. I appreciate his patience and good training, and I love my new phone!

Review №45

2019-09-28 23:05:56

Phil was so kind and knowledgeable! He was very sympathetic about my phone breaking and helped me feel comfortable getting a new phone. I was really impressed with his patience and expertise! Best customer service I’ve ever had at Verizon!

Review №46

2020-01-15 23:01:06

Austin is A+ !Knowledgeable.(and also a pretty smart guy we think)He quickly got a handle on what my husband ‘s preferences were, and how he typically used his phone.Austin clearly laid out various options, considerations while sticking with what my husband wanted in general. Felt like he was all about helping him make an informed choice. Never a sense of pressure to buy more phone than he wanted.It was a great experience.

Review №47

2017-01-22 23:16:27

I dealt with several People over a couple visits before purchasing, they were extremely nice and helpful. I was pleasantly surprised by how willing they were to take thier time in helping me make selections and explaining all my options. I felt like they were really trying to fit my personal needs and not trying to sell.me anything I did not need. Great place check them out!

Review №48

2023-07-07 00:19:43

Best experience with Verizon representative that Ive had. Brittani is knowledgeable, friendly, understanding and very helpful. Thank you, Brittani.

Review №49

2023-10-28 15:27:56

Milo at the Auburn Verizon was so helpful and made the experience of getting a new phone, easy! Thanks Milo!

Review №50

2019-03-17 23:09:56

I had the best service with Johnny! He was so knowledgeable and got me hooked up with my new pixel 3 super fast and easy. If you live in this area this is the store and the guy to get incredible service from!!!!

Review №51

2021-02-03 23:43:18

So glad you asked. We worked with ELAN and he was efficient, caring and understood our budget. He went out of his way to help us and spent a lot of time with us.

Review №52

2019-12-28 23:51:19

Austin was awesome to work with. He was so knowledgeable & patient. He took his time with me & explained to me in language I could understand. I would enjoy working with him again.

Review №53

2023-07-27 04:49:58

Megan has always gone above and beyond to give me the best service and options, 10/10 would recommend

Review №54

2024-03-31 02:38:42

Caleb T was very helpful!!

Review №55

2023-01-24 05:33:06

My local store is always clean and busy. The people who work there are friendly, extremely helpful, and professional.

Review №56

2023-07-12 21:23:50

Do you self a favor and never go to this store the people there are like used car salesman trying to make a quick buck off you I traded in a phone there they forgot to turn in my trade in and started changing me for the new phone called customer care to confirm that too I have nothing good to day about anyone there.

Review №57

2023-06-25 02:28:43

The customer care by Milo and Megan was top notch. Incredibly helpful and my best ever experience with Verizon

Review №58

2016-10-17 19:13:05

WEDNESDAYDont go here thinking you will get verizon s excellent customer service. Its more like being trapped with a used car salesman. Confusion and slick pressure tactics reign. They are in charge, and there is no changing the contract.SATURDAYWhen I went in to the Verizon office on Sat., I was all set to pay more than I had budgeted and I was not feeling very happy. This time I got help from JOSEPH MELLO, who first listened to my rant. Then he offered me a phone that did fit my budget (which I had been told on Sat was not available. I mean it. I was almost forced to by a higher priced phone, because I was told nothing else was available).Joseph was professional and so helpful!! He hooked me up with the right phone and walked me through the entire process without using a heavy hand. He really wanted to meet my phone needs. I bought a cover and a screen saver from Joseph and was happy to do so. I love my phone and I was so excited to get it. Thank you, Joseph Mello. When I come in again, I will always ask to work with you.

Review №59

2023-01-09 03:43:23

Milo was the coolest clam Verizon worker I’ve ever had. He made everything so easy to understand

Review №60

2023-04-03 19:30:48

Friendly and knowledgable. They made it easy to get what I wanted. Good service is hard to find.

Review №61

2019-12-31 03:20:52

Phil was awesome and made sure I got the best deal and all the products I needed! He made my experience easy and quick!

Review №62

2022-12-17 04:19:53

This store is worth my driving for over an hour to get this level of service. There are closer stores but this one is amazing.

Review №63

2020-10-22 02:07:11

Went to like 3 Verizon stores before coming here and couldn’t get a phone, or competent help at any of them. Elon was great, had an excellent attitude which put me in a good mood (I was def being a Karen and he shouldn’t have had to deal with me) and I was able to leave with a new phone!

Review №64

2019-09-23 04:23:08

Philip provided us with hands down the best customer service I’ve ever experienced in a retail store he went the extra mile then went 99 more and all with a smile on his face and a great disposition even after dealing with us 3 hours after closing as long as he works there I will continue to use this store exclusively thank you Philip your awesome and should be an example to all in customer service settings

Review №65

2019-10-07 17:14:40

Came in to the store to upgrade my phone. Ended up getting a great deal on the Samsung A-50. Phil was totally helpful and a really nice guy.

Review №66

2023-10-23 20:39:09

Terrible service. I bought a wireless thing system they me would work at my house. Did not work. They would not accept a return at the store.

Review №67

2022-09-05 20:06:58

Oceana (sp?) was kind, quick and very knowledgeable in assisting us with some questions and some issues with the settings on my iPhone 12 Max. Now it is working properly.

Review №68

2020-10-27 05:12:24

Osha was very helpful, courteous, and professional. I would recommend going to see her with any Verizon purchase or issue that you have. Thank you for a great phone buying experience!

Review №69

2023-01-24 20:43:19

Super friendly and very helpful in getting me squared away with a new phone.

Review №70

2023-08-02 04:38:18

Finally a positive experience going to a cellular company, definitely a lifer with Verizon, never changing services again!!

Review №71

2015-01-13 23:06:21

Boycott Wireless Store Inc!Many years ago, Verizon bought AirTouch and I have been a loyal customer ever since. My interactions with this retail store had me second guessing my loyalty.In mid December, my wife and I visited the store to get new phones and see what they could do about providing home internet service. We live in a heavily wooded area and have had poor luck finding an affordable and reliable internet provider. Wes convinced me that the 4G LTE Cantenna would be ample for our needs. He also said I would have fourteen days, from date of install, to cancel the service and return the equipment to the store if it didnt work out for any reason. He said I wouldnt be liable for any early termination fees. I even confirmed this with him multiple times before agreeing. It took another two hours for Wes to setup our new account due to technical issues and the resolution was to setup the internet on a separate account under my wifes name.A week later, a third party contractor installed the bulky antenna on my roof using half inch screws and no silicon. The service was very fast, but we blew through our monthly data limit within a few days. No downloading, no streaming of music or videos. Apparently the constant loading on websites such as Facebook or Pinterest was enough to hit data caps. Obviously this was not going to suit our household needs. While detaching the antenna from my roof, I also noticed that the installer had snipped off the ground wire instead of grounding the energized antenna. Maybe he didnt realize he was leaving a fire hazard attached to our home.My wife and I returned to the store, within fourteen days, (C)antenna in hand. Before I could say a word, an employee behind the counter named Chris began telling me he knew why I was there and that I was at the wrong place. He told me I had to return the equipment to their corporate location. He never looked up my account or gave any effort at customer retention. He told me there was no way anyone told me I could return the items there. When I expressed my dissatisfaction, he threatened to call the cops and physically bullied my pregnant wife and I out the door. We were both stunned by the entire episode and were no closer to cancelling our service. I went to my vehicle to call customer service. After telling them what had just happened, I heard the typical corporate apology. She processed the cancellation of the service, but then told us we would have to return the equipment to the store we were just kicked out of. I flat out refused for obvious reasons and convinced her to ship a box to complete the return.The tracking number shows Verizon received the equipment over two weeks ago, yet today I get a bill for an early termination fee of $350. I just ran the gauntlet with customer service to dispute these fees. If they dont rule in my favor, my next stop will be the BBBs website to file an official complaint.Believe it or not, I have left out MANY irritating details from this two month saga. Also, the structure for the billing of our cell phone plan was a complete surprise.

Review №72

2022-09-19 02:04:53

Just got the new iPhone 14 pro max and was so fast and easy. Skylar make the experience very enjoyable.

Review №73

2020-11-10 03:29:24

Elon did a great job explaining all the different features and advantages of multiple types of products that made it easier to make an informed decision.

Review №74

2020-11-20 01:15:22

Skylar was an amazing rep and stayed chatty with me the entire time I was there even helping others with their problems. She really goes above and beyond the job description.

Review №75

2023-07-18 23:54:13

Megan was very knowledgeable! Took care of my problems!

Review №76

2023-02-20 01:05:36

Very fast and quick! No issues and jaycob was very helpful! Thank you so much!

Review №77

2019-09-03 02:02:26

Phil was very helpful and informative I actually walked out of there with a bill smaller then my previous bills and I had purchased a new phone he explained a new plan to me which actually reduced my phone bill by $40 a month with five lines

Review №78

2021-01-20 21:34:19

Went flawlessly! In and out in about an hour and all my stuff transferred. Very pleased and pleasantly surprised it was so easy!

Review №79

2021-03-07 03:45:29

Listened told me up front that to replace my sim card was ten dollars. Tech never told me that. He was polite and positive.

Review №80

2022-06-16 05:55:58

Skylar is awesome! She saved the day and had great customer service.

Review №81

2021-03-04 22:01:51

Michael was professional and efficient. We left updated, happy and our phone worked great.

Review №82

2022-12-21 02:23:59

Excellent service in replacing my non working phone. Excellent trade in program.

Review №83

2022-05-09 00:29:10

Really appreciate the service at this store.Mike was super helpful and very patient.

Review №84

2020-01-08 00:26:25

Thanks Connor for helping me get my new phone. You did a great job! Very friendly and knowledgeable.

Review №85

2020-01-21 03:36:08

Thanks for helping sour cream Connor. I understand how good reviews help me being in retail sales my self. Very helpful.

Review №86

2023-05-10 02:01:31

Elm st office all very helpful and I am super happy with them.

Review №87

2020-11-10 20:50:10

Excellent service. They went out of their way to help me. I would highly recommend them.

Review №88

2024-01-17 02:59:35

Very helpful & friendly

Review №89

2023-01-17 00:51:15

Fast professional services were provided. An exemplary experience.

Review №90

2022-09-18 01:37:14

Sales rep had great customer service and was a great help.

Review №91

2021-03-01 04:27:24

Despite the fact that the store was closing I received top notch assistance. Great job

Review №92

2022-06-14 01:08:48

Great store with great staff! I had a very pleasant experience!

Review №93

2021-01-18 02:54:39

Skylar was very proficient, friendly & patient in transferring all my info from my old phone to the new.

Review №94

2019-10-01 22:02:02

Phillip was amazing! Love this store ❤️ he did an amazing job.

Review №95

2019-09-20 19:10:44

Easiest switch of my life. Phil was really helpful and made sure I understood everything. Thank you so much.

Review №96

2019-11-08 02:58:58

Jake was amazing ! Very helpful and made sure I got everything I needed and I was happy

Review №97

2017-09-21 16:46:17

I was treated very rude by the manager. I asked them to help me with getting my trade-in and he told me to go to the store that I purchase . He would not even tell me his name

Review №98

2021-11-09 09:26:18

A very nice young woman helped me transfer my data from my old phone to a new one.

Review №99

2019-07-06 23:29:02

Great customer service. I was in hospitality business Marriott management and would hire the rep with no problem.

Review №100

2017-09-21 19:48:05

This place provides a quality service in a timely manner. People need to realize cell phone stores are typically not an in and out process.

Review №101

2018-10-20 18:22:27

Just spent half an hour at the store without ever being greeted in any way while a lot of chit chat was going on with a previous customer about sports etc. Finally had to leave.

Review №102

2022-10-30 03:20:22

Kyle was so amazing excellent customer service.

Review №103

2020-01-21 02:11:34

Great service! Conner was a great help to me today. Thank you

Review №104

2020-12-09 23:38:32

We were able to get exactly what we wanted in a timely and professional manner.

Review №105

2023-12-02 00:08:35

Milo helped me with everything

Review №106

2020-10-29 01:50:00

Milo was excellent, very patient with the transfer of my iPhone to a newer iPhone!

Review №107

2020-01-11 03:20:28

The representatives are so helpful, smart and polite. I love this store!

Review №108

2019-09-11 00:37:02

Great experience! Very knowledgeable and personable personnel. Thanks!

Review №109

2020-11-22 00:48:30

Amazing service! Safe - friendly and fast! Thank you

Review №110

2019-09-10 16:39:11

Very friendly, accommodating, fast and technically proficient. Good job.

Review №111

2021-08-22 14:16:46

Best verizon store. David was amazingly patient and helpful. Highly recommended.

Review №112

2016-06-25 22:24:00

Come see me, buy a phone or a tablet. We have awesome connected devices you might not know about. I will take care of you.

Review №113

2017-03-22 18:42:50

Great experience at this location. Nicholas was a great help! I highly recommend!

Review №114

2022-09-24 01:09:25

Very happy after phone went to the dark side.. thanks guys!

Review №115

2022-10-29 01:19:50

Osha was super helpful made for the best help

Review №116

2023-06-09 23:40:25

Megan is awesome and so helpful

Review №117

2022-08-27 20:09:30

Extremely knowledgeable and courteous. Very pleasant experience!!! 😄

Review №118

2023-01-14 22:04:44

I had a great experience with Milo.

Review №119

2023-12-16 01:18:40

David is awesome 👌

Review №120

2019-10-29 03:23:11

Best service anywhere! Highly recommend coming to see Austin!

Review №121

2023-06-23 20:33:43

Great customer service.

Review №122

2017-09-19 15:22:17

Great customer service! Very knowledgeable and friendly!

Review №123

2021-02-22 02:50:39

Awesome experience! Skylar was awesome and super helpful

Review №124

2023-03-19 22:34:06

She was vey informed and helpful

Review №125

2019-12-15 02:08:10

Everyone at that store made my day after coming from AT&T i have been at AT&T for years now lm wanting to spend years here

Review №126

2023-07-26 19:27:50

Very personal and knows answers I needed

Review №127

2022-12-05 20:11:26

The women who serviced us was terrific!

Review №128

2022-08-25 03:34:06

Great service. Very helpful.

Review №129

2023-01-12 00:46:16

Good place to pay your phone bill.

Review №130

2020-11-17 00:04:55

Solid sales reps in there. Quick and easy

Review №131

2023-06-13 03:43:52

Excellent customer service!!!

Review №132

2023-07-30 01:22:57

Great teachers as techs

Review №133

2020-10-16 21:40:51

Fast, friendly and no upsell I it was awesome

Review №134

2017-12-31 16:37:28

5 people working 3 customers still waited 15 minutes for help

Review №135

2022-07-25 22:18:43

Osha was extremely helpful!

Review №136

2022-11-23 22:24:44

Above and beyond in getting my photos and contacts transferred

Review №137

2022-07-29 20:22:12

Great service at Verizon in auburn CA.

Review №138

2017-06-30 14:16:10

This facility takes their time and asLways goes above and beyond.

Review №139

2020-10-12 19:52:51

Great job at the store today.

Review №140

2023-01-31 02:33:04

Fast friendly service

Review №141

2021-01-19 23:57:22

Very knowledgeable and friendly.

Review №142

2023-05-06 22:55:54

Megan was incredible

Review №143

2020-01-06 03:02:52

Daughter got a new phone 😁

Review №144

2019-08-15 22:21:21

Helpful, knowledgeable staff.

Review №145

2021-01-17 00:51:41

Quick, easy and thorough!

Review №146

2020-07-20 22:23:47

Don’t go here not friendly

Review №147

2021-03-05 03:53:08

Very helpful and fast

Review №148

2020-11-18 06:51:12

Quick and very helpful

Review №149

2019-11-11 21:25:48

Dustin was amazing.

Review №150

2019-07-21 01:07:25

Mike was great!

Review №151

2022-07-22 21:05:59

Amazing service

Review №152

2022-09-15 03:16:18

Great

Review №153

2022-08-26 14:42:28

Ask for Skylar!