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Phone: +1 530-217-6203
Site: https://victra.com/stores/ca-aub...
Opening hours
  • Monday:Closed
  • Tuesday:9 AM–8 PM
  • Wednesday:9 AM–8 PM
  • Thursday:9 AM–8 PM
  • Friday:9 AM–8 PM
  • Saturday:10 AM–7 PM
  • Sunday:9 AM–6 PM
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Total reviews rating 4.7

153 Reviews for Verizon 2024:

Review №1

2024-06-12 23:18:39

Milo took great care to help me upgrade my phone, get best phone trade in, new iPad and Verizon internet.Feel like he wanted to provide excellent customer service and great value. My experience was perfect.

Review №2

2024-03-28 02:25:19

Your sales person was very knowledgeable. Evaluated my situation recommended a straightforward answer. I did not feel like I was getting oversold. Made the experience very simple and painless for someone who hates phone shopping.

Review №3

2024-06-18 00:11:33

Caleb was great to work with. Very patient, knowledgeable, efficient and very pleasant. All around great guy

Review №4

2024-04-07 21:40:47

Milo has amazing service, great attitude and walked me through everything for over two hours. This is a great store with staff who want to be here and are genuine in helping people. I would highly visit this Verizon store.

Review №5

2024-02-08 01:22:09

Our service rep, Milo, is a rockstar! I also heard some conversations on others being serviced and they were all professional and unbelievably knowledgeable! Not going to a different store location ever!

Review №6

2024-03-22 19:37:44

Do NOT get the Verizon Internet Gateway. I was sold this snake oil service. Subscribe to a higher plan for 300MB down. The highest I ever got was 14MB down. When giving it to me they said I could easily return it if it didnt work. It didnt work so I tried to return it. They said oh, by return I meant you had to call it in. So we did. Verizon was supposed to send me a box to send this POS back to them. I was also promised I would not be charged for anything related to this bc I had started the return process. Low and behold, nothing came in the mail and I was charged. Now I have to fight to get refunded for a charge that should not have happened. All bc I was sold a total piece of snake oil and told I could easily return it.

Review №7

2024-02-22 23:30:53

Relatively quick experience buying a new phone. Agent was great to deal with personally and very knowledgeable and helpful.

Review №8

2023-04-07 01:20:25

I had an amazing experience today and I’ve had similar in the past. Milo is Extremely knowledgeable and helpful in a number of ways. He takes his time to explain things so I can understand His customer service skills are supreme. He has a ton of focused and knowledgeable after leaving I feel confident about my purchases and services that he has help me with. This is why I choose to go into this location particularly because of my low and a couple other staff members. Keep up the good work guys!

Review №9

2022-07-18 21:34:05

I came to this store several times within the past several months, and was always treated fairly with empathy and professionally, but today was the worst in-store experience ever while speaking with the manager/assistant manager. My daughter had purchased a new Apple iPhone 12 that shipped to my residence yesterday, so after data installation and transfer completed, the phone ran very hot, so I turned it off overnight. In the morning after turning the phone on, all my data transfer completed successfully, but when I used the photo feature a few times, I was unhappy and disappointed with the layout, lack of features, and photo quality. After reading a few of my emails, the phone ran hot and remained hot for 20 minutes, so I turned it off. Later in the morning, I later went to the Auburn Verizon store and spoke with the blond hair manager regarding my phone issues and my dissatisfaction with it overall, and inquired about a phone replacement. She informed me that the phone was purchased online, so I would need to go to the Roseville Verizon store for an exchange. Of course this information was a hugh disappointment, disheartening, and would be time-consuming and costly, so I explained my dilemma of the phone being purchased by my daughter in a different city, so she asked for my personal information and my daughter’s information, and after looking at my daughter’s account, she informed me that unless I was an authorized account holder, nothing could be done, so after she checked the account, she stated I was on the account as an authorized user, but the phone must be returned to the Roseville location because it was purchased online. I’m surprised that this store, Verizon’s policy, and this manager cannot help customers who have encountered this dilemma and issue, while paying costly monthly payments for a phone, and/or a family plan of phones and services, to be treated with rudeness, discourtesy, and lack of means to provide essential customer services.

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Review №10

2023-10-16 20:24:15

Our service representative was Kyle and he was well versed in everything I needed to know about my now destroyed phone and its replacement that came the next day. He was supportive when I was unhappy with what happened to my phone, completely my fault, and help me to resolve the problem and get a new phone quickly.