Presentation on Map Reviews Nearby

Verizon in San Diego

4.5 (196) 6348 College Grove Way Ste 107, San Diego, CA 92115, United States

Categories

Cell phone store
Internet service provider
Telecommunications service provider

Location on the map

San Diego, San Diego County, California, US

Phone: +1 619-583-1826
Site: https://victra.com/stores/ca-san...

Opening hours

Monday:Closed
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:10 AM–7 PM
Sunday:9 AM–6 PM

Edit info

Total reviews rating 4.5

196 Reviews for Verizon 2024:

Review №1

2024-07-01 15:29:59

The employee took the time to listen to our complaints with T-Mobile service. He provided excellent service and was able to transfer four phones and set up Internet for us in one visit. We spent a lot of time at the store and it was an enjoyable experience other than the fact that the Building Verizon is very hot. That space needs air conditioning.

Review №2

2024-06-18 23:34:10

DO NOT GO TO THIS STORE...... I have been dealing with this stores very poor customer service and continued broken promises since March 2024. Its NOW . I was promised my activation fees waived as part of a promotion that they were having. That has yet to happen. Naudia was HORRIBLE. Ive came back several times for issues regarding service and promotions that were promised and credit to my account. Every time I went in I was told the manager was the only one to handle my situation and made promises that he would call me back. Well it is now June and still no call. Naudia added an apple watch and service to my account without removing it(that took well over a month to remove). I still havent heard from the manager. The last time I was there, I asked for a corporate contact and no one knew it. I just believe they refused to provide it to me. I did research and found who the owner was and filed a complaint. Ive also filed a complaint with BBB as well. My last visit to the store Naudia refused to assist me and stated this is my last day anyways so I really dont care!! I was extremely concerned as she had access to my personal information and what she would do with it. She wrote the managers email address down on a piece of paper and said here just email him!! I can go on and on how I was treated. BWARE of this location!!!!!!

Review №3

2024-04-19 02:07:15

Naudia was amazing. She helped my 85 year old Mom get a new phone which was challenging at best. She was very patient, friendly and showed tremendous expertise and knowledge. We will return based on her above service.

Review №4

2024-03-11 03:32:52

Shawn was very informative about everything we were signing up for! He didn’t mind explaining things multiple times in order for us to get it. Customer service was exceptional!!

Review №5

2024-04-10 21:25:00

Great Experience! Tony helped us out switching providers and hooking us up with the new iPhone and a tablet as well . He was thorough and even gave my daughter some pens and paper to entertain her ! 10/10

Review №6

2024-03-21 02:05:50

Love this store, all the staff are friendly and attentive. On 2 separate occasions I had 2 different staff walk me through what my bill would look like for peace of mind. I’ve also gone to this store for a new sim and early upgrade.Shoutout to Andres and Tony, they know their stuff!

Review №7

2024-05-03 19:02:29

Isaac was very friendly and had lots of great information to share. Will definitely come back here to visit the next time I need something.

Review №8

2023-12-28 05:12:26

Came in to see about a service issue with my phone. Given that this is a company plan, I already notified the owner of the plan/my manager to expect a call as Verizon normally let them give verbal confirmation of anything related to the account. While Naudia was initially as helpful as a receptionist could be, she spoke to Isaac, who then took over. Never have I been given so much attitude from someone whose job was to help me. Rather than listen, he immediately spoke down to me, saying as I am not the owner of the account, he cant help me and anyone who worked for Verizon and accepted verbal authorization to do anything to my phone or the account violated Verizon policies and should be fired. My issue wouldnt have even affected my policy, only my phone. Regardless, he continued to speak to me condescendingly, and as I walked out, I heard him tell Naudia, Dont help him. Hes not on the plan. Because obviously, my phone isnt linked to the plan. I notified the owner of the plan who advised me to reach out to IT, who was incredibly helpful. She also told me that Isaac was wrong, as my issue only affected my phone and not policy. Hence, he should have helped me. Later, when my manager went to see about my phones issues, she was told an administrator at Verizon had locked access to the account (I can only wonder who). However, as a result of Isaac, I have chosen to leave Verizon and have encouraged my manager to remove our company from them as well. I hope Isaac is content with himself and Verizon is happy to lose long-time customers.

Review №9

2024-04-22 01:01:20

Naudia and Shawn were very helpful with getting me my new phone, and explaining everything to me! 🥳 Thank you so much!

Review №10

2024-03-10 00:55:27

Tony was amazing !!!He helped me out with everything I needed and answered all my questions that I had.

Review №11

2023-11-21 00:35:49

Isaac took all the time necessary to help me transfer phone numbers and photos from my old phone over to my new phone. He was so kind and encouraging. I give him the highest rating possible.

Review №12

2024-03-14 22:31:38

Awesome service!!! Thank you so much for helping us set all of our stuff up!!!

Review №13

2022-08-22 23:22:52

Today Edward really helped me at the Verizon store on College Grove Way. He got me the best deal on the upgrade I wanted and found some email coupons to help me out. Service was exceptional by Edward and he went above and beyond to get my phone set up properly. When I left the store I didn’t miss a step and I recognize everything on my phone! For someone 50+, that’s a big deal. While he was assisting me there were several customers whom he helped and got them on their way without missing a step! This is the kind of service that keeps people coming back year after year. Thank you Edward! I appreciate you and your commitment to superior customer service!

Review №14

2021-09-14 00:39:28

DO NOT GO TO THIS STORE, THIS SALE REPRESENTATIVE WON’t INFORM YOU WELL!!!!I’m an international student and first when I came to get a service from Verizon the guy gave me a tablet saying it’s a promotion and I’ll just pay $7 a months then On my bill it came out $57, he didn’t inform me about any service any installation fee or anything like this when he gave it to me. Then I called to Verizon 611 number and they told me just to take back a device, and then this store tried to charge me $70 restocking fee when it’s actually $50 as a Verizon 611 customer service representative informed me. And now it’ve been fourth day they’re asking me to come back tomorrow for nonsense reasons. now I’m sitting here waiting to Verizon 611 number pick up the phone because I can’t come out here because of my school schedule. NEVER BACK TO THIS STORE!

Review №15

2022-08-30 13:58:39

Needed to upgrade my phone for a while, but remembered past experiences with other companys salespeople not being the best.Went into College Groves store and was fortunate to have Kyle assist me. He patiently walked me through my options and was kind enough to answer my questions in a way I could understand.I would rate my buying experience as Exceptional!

Review №16

2023-03-20 02:03:28

Went to the College Grove store to pick up my new phone and Carlos is the one that took care of me. He was very knowledgeable in what he was doing. Very friendly and paid close attention to any questions I had for him. He gave great service.

Review №17

2022-12-21 04:32:46

Edward and Robert helped me get the best deal for the best value. They made my time enjoyable while exchanging and activating my devices. 10/10 recommend this location for all your electronic needs! I appreciate the customer centric focus and the attention to detail. Thank you both!

Review №18

2023-08-27 00:39:33

I came to Verizon at the right time. Naico was extremely attentive and helpful. She was friendly knowledgeable and suggested reasonable accessories to go with my new phone. She didn’t try to talk me into anything but I really liked the iPad bundle she suggested. So I bought a new SE and iPad bundle. She set up my new phone and IPad and set up my ID AND PASSWORD IN MY TOYOTA, too. My whole experience was great. I definitely got what I wanted.

Review №19

2023-06-17 23:29:36

Everything that Eddie from La Mesa store is perfect. He gave us an Excellent experience very friendly and helpful. OUTSTANDING customer he above and beyond Kudos 6 star.

Review №20

2022-05-24 04:02:20

Edward was hands down the best customer service rep ever. He was so kind & patient with us, because I do tend to ask A LOT of questions when it comes to making purchases. We will definitely be going back once its time to upgrade again.

Review №21

2022-06-23 07:19:32

Kynan was so helpful and kind. Truly made every person in the store feel taken care of, while juggling 4 customers by himself. He was attentive and helped me fully choose the best options!! My experience was 11/10 because of him!

Review №22

2022-06-23 05:17:12

Kynin helped me upgrade my phone today and did a great job! He was super knowledgeable and answered all my questions. Great customer service and explained everything in detail. definitely recommend his help if needing to upgrade or anything !

Review №23

2023-04-02 00:24:03

Added new account and they put the plan to the highest one without asking, after asking for the lowest one, added a $50 insurance without asking and charged a $30 fee for helping us?He also changed my EXISTING plan without asking from the 5G get more to a horrible one that i can barely use.

Review №24

2022-02-16 16:32:56

Robb is hands down the best Verizon employee I have have ever had the pleasure to meet. My phone got stolen at work, and I really needed a new one fast and efficiently transferred. He was so knowledgeable about all of the different options available, and gave sound advice regarding my stolen device. He really took the time to make sure I was happy with my new phone and answered any/all questions that I had. He was friendly, funny, efficient, and truly a pleasure to talk to!

Review №25

2022-12-07 04:02:26

This store is a complete scam and the employees and manager are all involved. Their tactic is to tell you they’ll take care of you when you purchase a new phone thinking you are getting accessories that are all inclusive with the purchase and will start installing accessories that you will actually have to pay for without your consent. My wife also reserved a new iphone and has been back to this store 3 times the past 2 months as their employees kept telling her to come back a certain day without actually producing the new phone as promised. They also have bad customer service. If I could give this place a bad zero review, I would. I hope that the owner sees this and actually does something about it. This is unacceptable behavior from both the employee and manager Rob.

Review №26

2024-02-20 22:27:10

Was a great experience with your professional team great job.

Review №27

2022-10-21 21:04:39

Worst experience buying a phone I’ve ever had. First of all, I didn’t realize this store was an authorized retailer for Verizon; I will never step foot into an authorized retail store again.. especially this one.I was informed two new IPhone 13s would be $350 each. $20 a month on our bill. Agreed to pay that amount and once I had phone in hand, the salesman said $500 “out the door”. What? I thought it was $20 on bill. He mumbled taxes and a bundle. Well he explained NOTHING of what I was actually paying for and added over priced screen savers, phone cases, phone stands, chargers to my bag and AFTER I paid $500 handed me a bag of things I never said I needed. I walked to my car with the most uneasy feeling, read the receipt and knew it wasn’t right. He made it seem like I needed to buy this $260 plus worth of stuff to get the phones. He made the return but also told me to tell my husband to switch his old SIM card to his new phone, which finding out later this makes the phone not function properly. Once having to call Verizon to figure out why his phone wasn’t working and why our bill was higher than $20 extra..we found out he automatically charged me for two Verizon Protection Plans. We NEVER discussed this extra charge. I feel like this person literally stole money from me and my family with no remorse. This is unacceptable, the customer should be aware of EVERYTHING they are paying for. Please do not go to this store or any authorized retailer store. I am still appalled at how they do business and swindle people into paying for things they don’t need or want.

Review №28

2023-05-31 22:29:49

Carlos was amazing. He answered all of my questions and gave me some advice about my new phone. He is an excellent representative for Verizon and I hope he is appreciated.

Review №29

2022-07-13 21:43:43

Staff was courteous and helpful. They inspired me (not forced or persuaded) to get upgrade to a better phone. Robb is a wonderful employee…hope he’s the manager. If not, he should be!

Review №30

2022-10-14 23:44:13

When 1st going into the store everything was cool. Kynin was very helpful. Or so I thought. I was turning in an iPhone SE. It was a promotion deal. If Iupgraded my data to unlimited and turned in my iPhone SE I would not have to pay for the new phone. Kynin confirmed this. Then stated that all I Had to do was pay taxes. He made it sound like the screen saver, the phone case and other items were going to be a deal. At the end he charged me retail price of 250.00. I then said I dont want those items now. He said I had to pay for them because it was part of the SET UP FEE. Set up is right he set me up. I get my Verizon bill 2 weeks later and I am being charged for the phone. So no promotion deal and they have my old phone. So he stole my old phone and lied to me. When I called Verizon they said I had to work it out with the store I bought the phone from because the I phone Se I turned in was not eligible for a promotion. I called Kynin 2 weeks ago and he said it was a mistake and he would take care of it and to call back in a couple of days. I called back 2 weeks later which was yesterday. A female answered and said he was busy. She told me it takes a couple billing cycles to catch up. I was never told this when I bought the phone. Probably another lie. I asked her to tell Kynin to call me back. He never did. These people are rip offs and liers. Stay away from this store. The good reviews they get are scammers. When we were originally in the store a supposedly previous customer called on one of their cells and was raving about how good they were and Kynin. They put the phone on speaker so all could hear. It was a total scam! BTW Kynin Im going to share this review on FB and other platforms so everybody knows the true values that you really hold for your customers.

Review №31

2023-08-30 03:45:53

I was a satisfied customer because the Representative had good customer skills and was very patient at explaining himself.

Review №32

2022-08-19 20:59:08

Last Friday, August 12, 2022, I visited this store in order to purchase a new Iphone 13 pro max. Within 30 minutes I left the store with absolutely nothing and $160 out of my pocket due to some incredibly disappointing sales tactics.I had no intention whatsoever of buying anything outside of this Iphone. When the sales representative (Edward) told me that the amount I had to pay came out to $284.17, I asked him what I was paying for. He lied directly to my face and told me I was paying for taxes on the phone along with some setup fees. However, once I paid, I started noticing some weird behavior where he started attaching accessories to my phone. I asked him why he was doing that, and was told that everyone who gets a new Iphone here gets these accessories as well. As my suspicions grew, I asked if these accessories were free as I had not agreed to buy any of them. Now all of a sudden, Edward tells me that nothing is free and that I had agreed to it. I immediately realized what was going on, and demanded a full refund. However, I was told that there were no refunds on the accessories and the setup fee, and was only refunded the tax on the phone.$160 was stolen out of my pocket by this retailer. I have disputed the charges with my credit card company. I have also escalated the issue with Verizon and will further escalate it so that they take some action. Fortunately, I am capable enough to deal with this situation but I am taking these actions in order to protect those that would have fallen prey to Edwards malicious behavior while not knowing what to do about it. I am also considering pressing charges for theft, as I did not leave the store with any of the items that were supposedly nonrefundable. These items included a new iphone case, along with two phone screens. It blows my mind how Edward had the audacity to try to sneak not one but two new $50 screens onto my bill.All in all I probably wasted at least 12 hours dealing with this situation.

Review №33

2023-05-08 00:23:47

Kynan was so helpful! Explained everything in detail! Very happy with his assistance!! Will go back for future purchases!

Review №34

2022-06-09 06:40:48

Kynan helped me out today and he is THE boy !! He knew exactly what to do and how to do it and was very lovely to the customers. I really appreciated the help and patience he had. I think he deserves a raise for all he does. That is all, thank you Kynan.

Review №35

2022-09-26 23:14:09

Despite going in because of a stolen phone, the experience working with Edward brightening my day and made the whole process very easy and simple. Walked me through everything and also helped my sister at the same time. If i ever need to go into verizon again, definitely thrilled and looking forward to work with Edward again.

Review №36

2023-07-12 03:50:30

I was pleasantly greeted and given great deals. I would recommend this store to every new and existing customer.

Review №37

2024-04-06 17:31:21

Tony and Christian were so nice.

Review №38

2019-01-26 07:07:09

I had the longest issue with Verizon and let me tell you I couldn’t be happier after coming in the store. For months my bills have been high and I couldn’t understand how or why. I tried calling customer service but they were of no help. Finally I decided to stop in to the store before switching over to at&t and luckily the sales rep Gabriela helped me by calling customer care fixing my account and she helped me get a new phone without dramatically increasing my bill! The staff in this location is the best.

Review №39

2017-03-08 22:57:52

Unbelievable. Thats the only word I can use to describe the customer service and assistance I received by Carlos today. He went way above and beyond to answer my questions and patiently helped me with all of my needs. Actually, all of the service people were helpful! I will not hesitate to refer my friends and family here should they need assistance with their communication devices or desire to make a purchase. Thanks again, Carlos!

Review №40

2016-01-14 16:54:06

I had an amazing experience at this store, I walked into pay my bill, like usual every month, which is one of the things I absolutely hate. But I walked out with a big smile on my face thanks to desirae the store manager. She was very helpful and I enjoyed the little time I had inside the store. Ill be back to upgrade!

Review №41

2020-05-08 20:51:12

Unbelievable! Normally I am not quick to enter a negative comments because we are all human & subject for mistakes & misunderstanding. But when it is egregious like this, customers must know about it. 30 days returning policy is not honored in this location at all! I bought my phone on 4/10/20, and went back on 5/8/20 and they told me time has passed & I will not be able to return it!!! I called Verizon & they gave me an address to return it. Buyers be aware, I guess! Disappointing!

Review №42

2017-07-03 21:08:50

The staff is amazing.. open up my account at this store and they do a great job dealing with every issue you may have. As I purchased my phone as they helped out many other customer, I knew this was a great place.

Review №43

2021-07-22 19:07:18

Read this before you come in. They will SCAMMED you and Ripped you off.On Black Friday 2020 came in and traded both my iPhone XS for two iPhone 12 Pro and paid both 12 pro off. Instead they input the trade-in phone as an iPhone 8 and was forced to pay monthly for the two iPhone 12 Pro that was initially paid off on Black Friday.I have been coming in every month for the last 8 months to get this resolved got the same response that the manager will contact me. It has been over 8 months and not even a courtesy call for any updates on this case.Get this…when asked about on how to contact the manager, the store assistant manager replied and said there is no phone nor email to contact him.I am still paying over $150 extra per month and over $1000 in excess billing in the last 8 months.They said that there is nothing they can do although it’s 100% their fault.

Review №44

2017-07-18 20:34:35

This store does a very good job at keeping me coming back. They helped me out with all my tech support issues. Unlike other stores that dont help out if they dont sale anything . The staff is usually always ready to assist the people who walk in. Thank you for all the help.

Review №45

2022-05-11 19:33:58

Very knowledgeable staff but busy office. Easily answered all questions. Both reps had excellent teamwork and super sense of humor. It was a very entertaining visit but not a quick one!

Review №46

2020-12-22 05:01:20

DO NOT GO HERE! If you do I would avoid the sales rep (he should probably find another job) named Raymond Gonzalez, if that was indeed his name, I wouldnt know because he wasnt wearing a name badge. This was the name he provided. He was extremely unprofessional and got an attitude when I asked a simple question, slammed the corporate stores and their products. I didnt even get to looking at the product, I was in a hurry to get out of the store. I guess this is what I get for going to a noncorporate company on my lunch break to just buy a replacement for a temper glass I purchased last night!

Review №47

2023-04-25 02:23:06

Carlos did an excellent job with all my Verizon needs and all of the sales associates that where working there did an excellent job I highly recommend all my family and friends to experience there epic customer service!!!!!

Review №48

2017-06-20 01:47:02

The people were so nice and helpful******beware of the nice people ***********do not go to this store********Overall the experience was nice until you find out that they are actually double charging you. If you do not read the paperwork very carefully and find out what your cell company is charging you. We came in and wanted to pay cash but they said they couldnt do that it had to be on the wireless bill, They then lied profusely about what they were charging us for then . After my wife returned they said they done nothing wrong now we will have to stop charges on our credit card that they fraudulently charged . After two new phones and an iPad I wished I did gone directly to Apple or Verizon .Please contact me if you can if youre at all curious about these details that are well documented and save yourself from these people

Review №49

2019-02-13 23:24:39

Everytime I visit this store I feel so welcomed. When I come here the staff always go above and beyond to help me with my purchases. I love it. Even if I have a simple question they always seem to find a answer to help me. I will definitely be telling my friends and family to come here, especially because there is never a wait. So convenient

Review №50

2022-01-07 19:39:50

Rob was very friendly and helped me trade in my old phone and set up the new one within an hour while assisting other customers. A+ multitasking, super efficient and made a typically stressful experience easy.

Review №51

2023-04-30 01:00:53

VERIZONS “MOST VALUABLE AND KNOWLEDGABLE SENIOR ACCOUNT SPECIALIST!!! LEMON GROVES BEST KEPT SECRET KYNAN! STOP BY AND SAY HI!

Review №52

2021-09-03 02:43:29

Aaron was very helpful in solving my wifes log in problems and setting up my new phone. He was knowledgeable, friendly, and efficient, and he multi-tasked well, keeping everyone happy.

Review №53

2020-08-24 22:11:25

I bought a iPhone charger a week ago from this location. I was told it came with a warranty. It stopped working today and this man named Omar was completely disrespectful and refused to allow me to return my purchase even tho the warranty was still effective. Told me there was no one else I could speak to because he was the manager. Never again

Review №54

2023-06-02 22:34:48

Greeted immediately when I walked in the store and all my questions were answered. I didnt feel pressured to buy anything which is very, VERY nice.

Review №55

2023-06-06 04:33:48

Eddie was extremely friendly and made my experience with getting a new phone easy and enjoyable!

Review №56

2022-07-26 20:46:23

Customer service Representative, Mr. Edward Wilkinson was very knowledgeable, courteous and helpful. I could have not asked for a great customer service.

Review №57

2021-07-07 19:10:25

Aaron helped me transfer my data from my old broken phone to the new phone. He was very polite, knowledgeable and patient with my questions. In my opinion, Aaron is an outstanding employee. Thank you Aaron

Review №58

2023-02-01 01:21:17

Worst company hands down. They have even resorted to making door to door sales pitch’s and have disturbed us at home twice even with two signs stating no soliciting and do not disturb. We are not even customers and this has made us not even want to consider them as a provider. Customer service prompts on their customer service number have no answers as well.*this is not for cellular service. It’s for internet service

Review №59

2024-05-20 23:20:25

Very good costomer service

Review №60

2018-06-22 00:57:33

Clerk was not helpful. I explained that about a month ago as were showing up when I opened my phone. He said well you accepted something . I said I didnt. He said well theres a charge for that. I said a charge for what, he said to clear out your phone and you would lose everything on it or I have to go through the phone and see what you accepted. I asked him if he could do it now and he said I can try. I asked how long it would take and he said he had no idea because he didnt know what I had accepted.I was speaking English and Ill say it again I didnt accept anything. He appeared to be lazy and not interested in helping me.

Review №61

2022-10-21 13:24:24

I was assisted by a polite and knowledgeable sales rep who took the time to understand my needs and she was extremely professional.

Review №62

2018-11-05 23:34:57

I was told they would waive the fees for the cancellation of the contract on the second device and they literally did nothing but put me in a loop of going back to the store and contacting verizon on my own. This company is truly horrible and I will soon change my phone plan because it shows no support to its customers. Furthermore, the branch store who sold me the device lied by saying that the fees could be waived if I explained my situation, which has been proven not true countless times now.

Review №63

2017-04-21 02:50:30

My experience at this store was amazing. Carlos has outstanding customer service skills and worked diligently to assist me with getting a new cellphone. I highly recommend stopping by for any of your Verizon needs.

Review №64

2015-11-10 00:53:22

I needed some help with my new Iphone so I checked the reviews of all the local Verizon stores and this one had all the others beat. I drove the extra distance because life is too short to deal with bad service. Mo and Abus service supported the previous reviews. They were both helpful, smiling, and friendly!I definitely recommend making this store your #1 stop when you need help.

Review №65

2017-06-15 00:04:44

My sales guy Daniel provided me with the 1 of best purchase experiences of my life; he was extremely helpful, knowledgeable and answered all of the questions that I had with the expertise of a seasoned employee of Verizon. Thank you for employing such employees as Daniel!

Review №66

2012-09-20 17:31:13

Ok so first off do NOT even go here they will try to rip you off and withhold information from you about your contract my friend bought the IPhone 4S, he was also talked into buying some accessories for the IPhone that he could have gotten for way less somewhere else, The employee there, Obed, told him that he would give him a 20 dollar discount and he didnt even do that charged for full price, when the IPhone dropped a week later (this was within the 14 days of the return contract) we were told that we CAN NOT return the IPhone for any reason because it does not apply to the return policy, now keep in mind I was there and he NEVER even mentioned this to us if anything it was a hassle to try and get the price that he would be charged for the activation fee. Please if your going to buy a phone do not go here drive the extra miles and go to the one in Hillcrest the manager there solved the problem for my friend and did so in a manner that left us WANTING to come back and do business with them, but if you buy here chances are they screwed you too if not well you are lucky :)

Review №67

2018-04-23 21:56:49

Joey was a great worker and was very helpful. Carlos and Monica were helping as well and did a great job helping me with my first time ever with Verizon. Great environment to be around.

Review №68

2022-06-17 22:14:12

I needed a new phone, Kenyan was very professional and knowledgeable. He checked my account for discounts I might be eligible for. Found some too

Review №69

2017-05-22 17:36:36

Went to a couple Verizon store in the area to try to get my phone fixed. Every store I went to tried to sell me a new phone except this one. They understood I simply could not afford it right now. Thank you Carlos for resetting my phone and getting all my info back. Ill be back when its Time to upgrade.

Review №70

2023-07-16 23:45:35

Edward and LT are awesome! Highly recommend this store for all of your wireless needs.

Review №71

2016-03-13 01:16:57

Mowlana was very helpful, no, he went above and beyond to make the change to my new Samsung G7 as efficient and beneficial to me as possible. Wonderful customer service at this location. Highly recommended.

Review №72

2014-07-27 04:35:55

Buyer Beware at this store. It is worth your effort to make the trip to a REAL verizon store if you want to be assured of the service, quality, and warranties that Verizon gives. I felt cheated, mislead and avoided. I called to discuss my issue directly with the manager but was not allowed to speak with them. It seems they had no interest in having happy customers.

Review №73

2019-05-10 07:12:41

This is my favorite Verizon store. Its a small one but way more helpful than the corporate stores Ive been to. When I was deciding whether to upgrade from a flip phone to a smart phone, these folks (especially Charles) were amazingly patient and helpful with me. When I came back months later with an iphone, they helped me transfer contacts when other stores said it couldnt be done. Months later, when I needed help with another transfer, three other stores told me it couldnt be done. I finally came back to this location and they (that would be Benito--who was sooooo kind and patient) did what couldnt be done. Highly, highly recommend.

Review №74

2017-03-29 01:58:10

My experience with the Verizon Wireless in College Grove was amazing . Carlos Matthews did an awesome job making sure I got the products that I desired. Carlos went beyond the Call of Duty to make sure everything was perfectly fine before all was done.

Review №75

2016-08-12 02:56:35

Great Verizon store not pushy and actually gives great deals!!!Getting a phone is like getting a car and a hassle but this store really takes great care of their customers! Ask for Ricky youll appreciate his sincerity.!

Review №76

2022-09-02 03:02:38

Very knowledgeable and took the time to explain everything, ensuring I had peace of mind before making the purchase.

Review №77

2016-04-06 20:13:56

Moe was awsome. He helped me with the best deal ever. Knows his JOB!! Thank you so much for you kindness and going out of your way.

Review №78

2022-09-06 03:14:19

Great service, very knowledgeable, found me a perfect trade in deal on my ancient Galaxy Edge S6.

Review №79

2018-04-24 20:04:26

Hello my name is Jeannie and Im at the Verizon store here speaking with Carlos he has been exceptionally kind and generous and very professional helping me understand my phone and how to clear things out so I get better service I just wanted to say keep him hes a keeper he is so great and very good with people which lot of service people are not thank you so much

Review №80

2017-09-13 02:28:40

Yes Im at the Verizon store in College Grove Drive and your manager Carlos is awesome he needs to have his name put up on the wall he was fantastic I was a really hard person to deal with it wasnt my fault I didnt know what I wanted and now I do and he walked me through everything he was wonderful wonderful wonderful Im so glad I had that experience thank you for having him in on your team bye bye

Review №81

2015-09-22 03:28:20

I took my grandmother to this Verizon to replace her phone she broke and we were very impressed with the great service that was provided. Thank you Abu and Moe! Your professionalism and knowledge in your job is very much appreciated!!!

Review №82

2018-06-29 21:35:40

Nathan was extremely helpful and patient. We offered valuable information on the latest phones and was integral in our decision making process.

Review №83

2017-07-28 23:47:24

I visited the college grove store today and Daniel and Carlos were extremely helpful making sure I left the store with a working phone and not overpaying...plus they made sure I had all my pictures, contacts, and texts...thank you gentlemen!!! Life savers!!!

Review №84

2019-04-02 20:02:01

Edgar was great I came in with an issue and he helped me out right away no questions asked. He was quick and knowledgeable I would highly recommend coming to this location for help.

Review №85

2017-05-18 23:03:35

This store has been there for every question I have had since I bought my phone. Everyone is so helpful and funny. Great service and tech support.

Review №86

2017-03-29 20:09:11

This store takes care of you. From customer service, tech support, to upgrading. All my questions, problems and concerns where taken care of. Thank the staff making the experience as amazing as possible. Recommend to everyone.

Review №87

2017-08-10 02:10:53

Daniel is an amazing verizon associate! I came here with a broken phone and he helped me out with his great customer service. I couldnt be more happier with the service provided at this store.

Review №88

2017-07-09 22:16:48

I usually try to find an authentic Verizon store and avoid authorized Verizon dealers. In this case I went to the store in Grossmont Center to get my watch activated. The Grossmont Center store could not or was incapable of activating the watch and told me that I need to contact Samsung to exercise my warranty because the watch is defective since they are unable to activate it. I went to the Grossmont store and ask them to help me activate my nephews watch because it was brand new and it seemed to be too much to exercise the warranty through Samsung on an item that is brand new. Within 10 minutes the great sales people at this location activated my nephews watch. Although I was a bit concerned about going to stores that were not actually Verizon but Verizon authorized dealers the next time I will be going and spending my money at this location. The sales people were kind and understanding of my frustration and also resolved my issue. Please support this store because it seems as though in San Diego all the Verizon stores are actually closing down. Probably because theyre incapable of good service. Lets keep this authorized Verizon dealer in business.

Review №89

2017-06-20 22:19:22

Daniel was very nice, personable, and extremely helpful. No wait, lots of parking, and just a great experience. I wont go to another store again!

Review №90

2022-07-27 23:18:17

STAFF at This VERIZON are motivated, positive, creative w/ their problem solving. Grateful I came to this store.

Review №91

2018-04-20 17:57:21

Ronnie at the College Grove Verizon Center assisted me today was very pleasant nice knowledgeable and understood my concerns the rest of the employees at the store at the time were also knowledgeable as I notice that they were assisting other people with their problems .

Review №92

2022-07-18 03:03:21

Kynan was very patient and very helpful with everything and even showed me things that were very helpful with the entire process!!!

Review №93

2017-05-19 01:05:57

Best experience Ive had at a Verizon store. Absolutely great service and knowledgeable tech experts there to help out. Recommend upgrading here if you have difficultly understanding these devices.

Review №94

2017-10-31 01:25:08

The representatives did an amazing job helping me and my wife get set up and our phones. The where able to help me save 70$ on my Internet bill with a hot spot . I rarely use the Internet so paying 20$ for unlimited really helped . thank you Carlos

Review №95

2017-07-15 23:39:10

After losing my phone after 3 weeks Daniel at the college Grove verison store was very helpful his staff was very professional and were out of your quickly and clean is it ever before I highly recommend the store

Review №96

2023-04-04 01:22:04

Kynan helped me out with everything. Answered all my questions, helped me set up my new phone.

Review №97

2022-08-05 23:04:25

I wanted a upgrade on my phone and the employees were super helpful! Kynan was really helpful!!

Review №98

2018-01-24 21:13:31

Customer service was excellent! Definitely recommend this store, the rep Joey took great care of me and my wife!

Review №99

2018-10-05 18:52:47

The guy who helped me is really friendly and professional. He was able to help me get the phone that i want and information that i needed.

Review №100

2017-04-22 19:56:05

Hands down the best experience at a cell phone store every. William walked me through everything and transferred my contacts. Thank you . Highly recommend to everyone

Review №101

2019-06-12 04:31:18

They lied and tried to force us to buy something we didnt want or need. if it was possible to do this with no stars or -5 thats what theyd get.its absolutely unbelievable to me that these people would think we are so stupid!!!

Review №102

2022-08-10 21:44:26

Kyle was very patient & thorough explaining the sales plan, insurance & payments.

Review №103

2017-07-26 21:20:48

Daniel has helped me multiple times and have always had greatly service with him. If you need help he is the one to go to.

Review №104

2017-05-22 23:26:25

Was really happy with the device I received from William today, he was very patient and was very helpful for me .we need more like him.

Review №105

2022-02-01 20:42:52

Customer service needs improvement. Defective products are sold at this location. Try another store. Waited two days to buy a product and after receiving product. It doesnt even work.

Review №106

2022-10-07 23:50:29

Excelent work over here at verizon in collage grove kynan edwerd they helped us out good promote them to manger both of them ty beautiful day 100 stars

Review №107

2017-03-04 19:24:48

Very excellent service! No matter what time of day I come here and who helps me always great service! I recommend this store to everyone

Review №108

2017-05-05 22:14:51

The experience was great. Carlos was very informative and took his time to explain everything to me. Enjoyed the visit. Painless.

Review №109

2016-09-06 19:35:38

Super helpful and nice. Definitely recommend going here then other stores. This store is out my way but I come here because of the great service lol!

Review №110

2017-05-03 02:44:48

They made a hard transaction easy. Exchanged my phone with no effort .Carlos set me up with all my emails and transffered my stuff .

Review №111

2018-03-18 00:04:09

Everytime i come to this store they solve all my problems. i would recommend this store to anyone over the nasty grossmont center store. i will continue coming to do busimes here thank you for help

Review №112

2017-04-01 22:01:40

Came here to upgrade my phone. Ended up upgrading everyone on my account with the most amazing help I could get. This is now my go to verizon store. Thank you Carlos

Review №113

2017-02-28 23:08:40

Carlos and Ernesto Shawn, were awesome and helped me right out with my iPad and iPhone! Great customer service!

Review №114

2022-09-07 04:27:39

Great, friendly and knowledgeable people working there. I had a great pleasant visit

Review №115

2017-06-18 00:48:55

Amazing store, they help me get my kids connected with tablets and smart watches . I Can finally keep an eye on them from where ever .!! Thank You so much

Review №116

2018-05-08 00:16:22

Excellent service, I had to come to this store because the grossmont location refused to transfer my contacts when I purchased phone from them.

Review №117

2018-03-09 03:15:12

I just wanted you to know that the Verizon store is his Verizon GoWireless I had a problem and I came in and Carlos went over the phone with me helped me with everything and satisfied every problem that I had I will come back to the store and tell everybody else to come back to this store because they were very very helpful and very friendly and didnt make fun because Im an old lady

Review №118

2016-05-11 00:44:43

Amazing customer service, thank you for calling me and letting me know I had an upgrade, I had no idea. I love my new phone. Thanks desirae and monica

Review №119

2017-08-02 21:05:16

DANIEL was a great help. He went above and beyond to assist me with my problems and was very informative in helping me choose the right phone for me.

Review №120

2018-04-07 21:50:35

ALWAYS had excellent service here - the sales reps have always seemed to be better informed than other locations.

Review №121

2016-04-10 02:34:48

Thank you desirae for being a wonderful employee for verizon. You are an amazing girl and I think your very knowledgeable about your products and even with upset customers you still smile and try to help them. Thanks :)

Review №122

2017-04-22 23:18:38

Did not have to purchase anything to get Excellent service. Thanks Carlos for assisting me in fixing my phone. Will be back when I upgrade.

Review №123

2022-05-20 03:16:01

Edward was the best! Super helpful and patient during a very busy evening.

Review №124

2022-04-14 19:15:44

The sales representatives here are so rude. I am not sure how they still have a job. Very poor representation of this company.

Review №125

2019-03-11 20:04:51

Edgar and Charles were very knowledgeable and polite. They were of great assistance to me.

Review №126

2019-06-07 23:15:29

Place is great Benito was very helpfull and im glad i came all the way from el cajon to this location, Great customer service!Thanks!

Review №127

2017-06-24 20:17:41

Great customer service here!! Very helpful! Daniel was fantastic with helping with everything I needed for my wireless services.

Review №128

2018-08-14 21:47:51

Ive always received excellent customer service at this store they are extremely helpful and I will always shop there

Review №129

2016-05-11 01:18:33

I had a much better experience here than I did at Grossmont. :) thank you ladies for an outstanding job answering all the questions I had about my phone. :)

Review №130

2023-03-10 22:33:42

Edward did a great job and is an outstanding person

Review №131

2019-09-25 00:11:48

Dont trust the rebates they wont arrive I followed up with 3 different people and everyone just told me to call someone different Verizon has a horrible process!!!

Review №132

2017-05-19 22:01:33

They helped me with everything. Service was great. Thank you for everything I recommend to everyone .

Review №133

2017-08-05 22:02:37

Excellent service from Charles, he was able to transfer my stuff of a broken phone . Thank you will come back for my tablet .

Review №134

2015-08-28 02:49:30

Mo helped me out and helped me save $40.00 a month!! Also Helped me keep my unlimited data. Great customer service!

Review №135

2018-05-25 22:14:41

No solution offered to my issue and desire to start a plan. Instead they tried to stick me with a $1K phone as an only means. Ill stick with t-mobile.

Review №136

2016-04-15 23:19:20

Desirae was so amazing, i felt like i was in great hands with her helping me. ill be back soon :)

Review №137

2019-01-29 19:10:41

A bit disappointed. These branches are 3rd Party so your discounts dont applyThem little things add up quick

Review №138

2015-08-23 23:32:47

Mo was friendly and very helpful!! And the other lady (cant remember her name) was awesome!

Review №139

2017-03-01 00:56:46

Ernesto was great! Transferred all my stuff from my basic phone. Will come back

Review №140

2022-09-24 20:45:00

Kynan should be promoted with raise! Best Verizon representative!

Review №141

2019-07-15 23:52:23

I could not remember my password. So they said they cant help me. But still wanted me to pay bill even though I did not remember my password. This went around and around for awhile and then I left

Review №142

2015-08-19 23:20:01

The manager of the location, Ahmed. Has whipped my mind of the first time I visited this location, which was awful. Now I love the store!!

Review №143

2012-10-04 01:18:43

Ive been here twice since I moved to the area, never bought anything but the sales associates have been more than willing to help me out.

Review №144

2017-06-21 20:51:15

Daniel is very helpful and also saved me money by reviewing my account

Review №145

2015-08-25 19:38:47

Totally professional and thoroughly explained all my options. Very helpful through the whole process.

Review №146

2022-07-26 23:07:49

Very simple and fast process. Great salespeople

Review №147

2012-09-22 04:52:44

Do not purchase any phones from this verizon wireless, the sales associate are very rude, unpleasant people, you have that feeling right when you walk in the store its not right.

Review №148

2019-02-13 01:09:47

Joey made my upgrade process so painless, and was great to work with!

Review №149

2017-04-07 21:06:54

Way better service than any other store I have visited in the past.

Review №150

2016-03-05 22:16:22

Axl P solved all my problems!! So personable, considerate!! Ill go back!

Review №151

2015-11-22 00:33:35

Moe was very helpful and I appreciate him helping me set up my phone.

Review №152

2022-05-19 21:07:25

Eddie is my phone dude from now onnn he helped me a lot!

Review №153

2019-03-10 20:29:08

Edgar and joey and charles best personal men polite to take care of each question . Go visit perfect verizon

Review №154

2016-08-31 20:12:34

The service was amazing you should give Locus a raise.very good job

Review №155

2017-07-11 21:30:55

The staff is amazing. They solved all my problems thank you

Review №156

2015-11-15 00:02:55

Moe at verizon was very helpful. He was really nice and friendly.

Review №157

2023-07-01 23:54:39

Very good customer service.

Review №158

2023-09-24 22:02:24

Super helpful and fast!

Review №159

2016-04-21 04:37:35

Very knowledgeable staff here, very friendly and helpful asked all my questions

Review №160

2021-12-22 15:39:26

This was the second Verizon retail store we went to to find a charging cable and they had it.

Review №161

2019-05-26 22:53:18

Went in to get a new phone and the women that helped me was fantastic!

Review №162

2022-11-19 14:55:35

Excellent service very friendly and helpful

Review №163

2017-07-26 01:57:07

I loved the help the representatives gave me here.

Review №164

2022-02-07 18:04:17

Knowledgeable staff! My new Verizon headquarters.

Review №165

2015-09-01 01:46:45

Mo was very helpful and really went the extra mile.

Review №166

2022-12-09 04:21:29

Great service and atmosphere from employees

Review №167

2016-12-11 17:41:11

Horrible staff. I cancel my account after dealing with this store.

Review №168

2017-06-27 22:46:53

Good experience, showed me hơw to use Facebook & Apps

Review №169

2022-09-18 00:45:14

Great atmosphere laughs coziness 🙃

Review №170

2017-06-26 01:34:13

Everything went smooth thanks to great service thanks!!

Review №171

2023-10-25 19:07:23

Isaac was amazing

Review №172

2019-01-17 06:35:16

Bad MGMT I picked 4 phones and only 1 was available.

Review №173

2023-04-15 01:03:49

Great customer service

Review №174

2017-06-20 22:23:17

Service was excellent Carloss awesome

Review №175

2022-09-17 22:44:42

The young man was very helpful!!!

Review №176

2017-07-14 00:41:26

Daniel was very helpful and saved me $$$

Review №177

2015-08-18 01:25:32

It was awesome very helpful employees

Review №178

2017-06-08 20:47:04

He was very good courteous

Review №179

2023-02-06 01:24:07

Easy to work with in and out

Review №180

2023-05-15 05:38:57

Great service!

Review №181

2017-07-13 01:07:15

Daniel was very helpful and informative

Review №182

2022-11-04 23:47:08

Great Customer Service!

Review №183

2015-11-22 03:22:47

Moe helped us a lot!!!! thanks moe!

Review №184

2017-07-14 03:05:42

Joey was amazing and understanding

Review №185

2022-11-25 04:48:13

Great experience.

Review №186

2023-06-30 22:32:54

Ask for Eddie!

Review №187

2022-08-05 03:10:41

Professional and courteous!

Review №188

2018-12-07 02:34:29

Not the nicest bunch of people

Review №189

2017-03-09 04:30:49

AWesome!

Review №190

2020-09-24 16:43:23

Small and dank.

Review №191

2019-03-17 20:21:19

Expensive

Review №192

2018-01-16 21:06:18

Good service

Review №193

2019-11-20 19:45:22

Cool salespeople

Review №194

2018-05-22 08:20:50

Rude & incompetent

Review №195

2018-12-18 00:03:43

Great service

Review №196

2019-07-04 02:06:44

They didnt give me credit