TechEase Computer Repair in Santa Barbara

Review №1

2019-09-18 23:04:40

The fan for my laptop started to wear out / run down and it was OBVIOUS. I can swap out a fan for a computer but not a laptop so I took it to TechEase and asked that they order a fan and replace it. They refused stating they wouldnt do any work unless they were able to do a diagnostic on my laptop and charge a fee (I think around 70 bucks???). I understand the need for these kinds of fees but my situation was different. I told them I didnt need a diagnosis, just the fan replaced but they said they wouldnt do any work unless they could do a diagnosis and charge the fee. I repeated that the problem was obvious, that the diagnosis would only take seconds and paying close to 70 bucks for a few seconds of diagnosis wasnt reasonable. Despite my stance, they wouldnt just install a new fan and because they knew I needed their help this additional fee they were requiring felt like extortion. I really felt forced to have to pay this completely unnecessary fee! I thought about it for a minute and decided to go ahead and pay the diagnostic anyway because, they got me and I had no choice. I started to turn over my laptop and asked how long would theyd need it for the diagnostic. I was told it would take several days! I remarked it wasnt practical for me to give up my laptop for several days to evaluate a problem I already knew what the issue was and in a few seconds. They told me that I wasnt their only customer and that there was a stack of computers to get through first. This I understood too because computer repairs can be time consuming except that the two clerks were absolutely unapologetic about it. I told them I work essentially 70 hours a week and couldnt afford to have the laptop gone for several days, then wait more days for a fan to come in, and wait whatever time they required to do the install. They unsympathetically told me that if I wanted my laptop fixed then thats what Id have to do.I just walked out of there, spent five minutes and ordered a new fan online but didnt have time for learning how to do the install myself. Of course a week later my fan finally gave out and my computer overheated and crashed. I guess I got what I deserved.Terrible service, no common sense, unreasonable/scamming policies, and slow repair times. Most of the companys five star reviews seem to be from 2 or more years ago. I suspect service has gone down hill since then and Id skip on this place every time.

Review №2

2016-05-11 18:34:32

I cannot recommend TechEase highly enough - they are fantastic! I run a small nonprofit agency. Dealing with our technology needs, equipment, etc. has always been a challenge - but its a critical part of business operations and cannot be ignored. We recently had recent cable voltage spike incident that killed wiring and impacted our network, voip, servers, and we were completely down for a week! TechEase was referred by a trusted associate and they were able to come to the office within a couple of hours of our call. Evan was focused, fast and fantastic. He quickly diagnosed and resolved the problem/s and we were up and running within a day. And did I tell you that they are affordable? There was no wasted time and no messing around - Evan figured out our problems and fixed them. It was a wonderful experience.

Review №3

2022-03-17 20:06:43

I’ve been using this company for years when it was under the name MAC MECHANIC. They are such a helpful and knowledgeable staff. I called this morning because I was missing a power cord for an older desktop Mac, and they found one for me right away. Very nice people to deal with. Five stars!

Review №4

2019-11-14 00:12:19

Running a business is never easy, but with the Teach Ease team I never have to worry about the computers or routers at our three locations. We have been using them for over 10 years. They are always been kind and helpful. They are my worry free tech team. You cant go wrong when you partner with them.

Review №5

2021-02-19 05:06:58

My computer recently installed an incomplete update. I couldnt reinstall the previous version, so I had it taken in. They encountered the same problem of an incomplete update, but they were able to fix it by installing a new hard drive and they saved every photo on my computer (Im a photographer, so that detail was incredibly important to me). I basically got back a brand new computer for a very reasonable price. Im very happy with the quality of service that I received!

Review №6

2020-10-19 23:25:04

I just had a most satisfactory experience with Justine, a tech at TechEase. Not only did he perform the necessary service in record time, but without my asking, took pictures of the before and after situation. I really appreciated this, since the “insides” of a laptop computer are not easily visible to the average user. As always, Ann was polite and cheerful. A pleasure doing business with these folks.Peter

Review №7

2021-03-09 03:39:11

This is the second time I used TechEase, and I was happy with the results both times. Today, I expected to leave my PC overnight, but they called two hours after I dropped it off and told me it was finished. The remote diagnosis was quick and efficient. I like these folks. They communicate clearly and take time to explain. They also do MACs.

Review №8

2013-10-31 02:19:09

The staff was friendly and very understanding! I had a corrupted hard drive with no back up and was very nervous about the recovery process. While my drive was in the shop, they made sure to keep in contact with progress reports. Luckily it was a simple recovery and only a few days later, I had a new drive with all my data recovered! I couldnt be happier! Will definitely recommend to friends and family.

Review №9

2022-03-15 00:31:36

I cant speak highly enough of TechEase. I feel like I was just handed back 100+ hours of my life, on an external, after other repair places told me it was impossible to restore any files from a soldered SSD. Great service start to finish, and fast turnaround!

Review №10

2015-03-31 23:57:04

Evan, Nicole, and the entire staff have been handling my computer needs for several years and just bought a new computer for my business. Evan set it up with all my P.O.S. software and transferred my data from old computer. It was done quickly and efficiently! I was ready to throw my old computer out the window, but as usual Evan and Techease to great care of me!!! I recommend them for ALL your business needs, small or large.