RingRx has no hidden fees, is very affordable, easy to use, technologically reliable, meets my needs, and has great customer service when I get confused or have a problem. If I ever scale my business and need a more robust phone system, they would be a first line consideration for upgrading to their Clinic plan and seeing if my needs continue to be met. I give them an A+ all the way around. [For transparency/context, since I think it is important to state: I am a solo, telehealth therapist who uses my service solely for phone calls and voicemails (no texts - personal boundary) and digital fax.]
This is a terrible service, and a waste of your money. GO ELSEWHERE. I’ve dealt with them for over a year and have consistently struggled with all of their features. Call quality is often so poor that I have to use my personal line anyway, connectivity is bad, and I’m now going on two weeks of not being able to send outgoing text messages to clients, an issue that I had to discover through a client, not RingRX! I immediately raised this issue to RingRX, and they’ve been unable to give me a realistic timeframe for the fix or temporary workaround while they resolve it. For the sake of good client care and business security, you deserve better than RingRX.UPDATE: It’s now been over three weeks and I’ve lost the ability to receive incoming texts as well. RingRX HAS GIVEN ME NO WORKAROUND, and clients continue to struggle. I’ve lost upwards of $1000 dollars in missed appointments as a result of this communication disruption with no response from RingRX to compensate for my pain and suffering. Rather, I continue to have to pay full price for a service that is missing an essential feature while I’m trapped here waiting for the port out process to be completed. DO NOT GET STUCK WITH RINGRX YOURSELF. Learn from my mistake.
Outstanding Voice over IP Business Phone ServiceI would like to express my utmost satisfaction with the exceptional service provided by RingRx. The level of customer service and the quality of the service itself have been truly outstanding, enabling us to take great care of our own customers.The customer service team was responsive and attentive, addressing all our inquiries and concerns with efficiency and expertise. Their willingness to go the extra mile to ensure our needs were met was truly commendable.The service itself has been nothing short of excellent. The voice over IP technology has provided us with crystal-clear communication, enabling seamless conversations with our clients. The call quality is consistently reliable, and we have not experienced any significant disruptions or issues. This level of reliability has allowed us to maintain clear lines of communication and provide excellent service to our own customers.What truly sets RingRx apart is their dedication to ensuring customer satisfaction. They have consistently demonstrated their commitment to our success by providing ongoing support and assistance. Whenever we have encountered a technical question or needed assistance with configuration, their support team has been readily available, providing knowledgeable and friendly guidance.The exceptional customer service and excellent service from RingRx have empowered us to take great care of our customers. We can confidently rely on their reliable communication infrastructure to deliver high-quality service and maintain strong relationships with our clientele.I wholeheartedly recommend RingRx to any business seeking a reliable and customer-centric voice over IP phone service. With their commitment to outstanding customer service and excellent service quality, they are truly a valuable partner in ensuring efficient and effective communication. Thank you for your exceptional service!Best regards,Dr. Pepper Physical Therapy
RingRx provides all of my HIPAA-compliant telephone/fax needs at a very reasonable price
Where has this company been! Hidden gem. Amazing customer service, reliable and consistent with their work. They have helped my business immensely. Their mobile app is also a great feature you must get. Dont hesitate to hire them, you will not be disappointed!
RingRx has been perfect for our small practice. As an owner, I appreciate the feature of having the phones ring to your cell phone(s) at the same time.
Some disconnection issues and lack of options in the service, but the real disappointment was at the time where we wanted to port out and change companies they completely changed the tone, literally, they changed from trying to help to a rude tone over the phone and through email. I tried to see if the issues we were having could be fixed and the guy even told me why even bother to try if we were looking into porting out. There was so much internal miscommunication at the moment of returning devices and fees that needed to be paid.
Ring Rx has been a trusted, reliable service for years. The staff are great and Doug Parent has always been quick to address technical problems when they arise.Thank you.
I have had an overall great experience with RingRx so far. I´m actually pretty happy with the responsiveness of customer support whenever I have a question, especially Tina. I was able to try the service for a month for free. I had no problems at all and decided to go ahead and get the grow plan which works just perfect for my small practice.
I had some difficulty with my previous provider for people to leave messages, so this has worked out great with RingRx. The platform and app are pretty user friendly which is something I was looking for. It is also a relief that it is HIPAA compliant and you get a BAA at the start of service, which all companies should do. Your pricing is fair.
Terrible. My text had been down and after “filling out the form” for some kind of telecom mumbo jumbo compliance my text feature still doesn’t work correctly. This is after they indicated the problem was resolved.
Ive had a very disappointing and frustrating experience with RingRX. There have been several times where I have not received text messages from my patients. It has caused many issues and has led me to make the decision to discontinue the service.You cant save contacts from your cellphone, only from a computer. Most of the time I am unable to listen to voicemails on my cellphone and have to wait to listen to them until I can access my computer. This is also problematic.I agree with the other review, customer service representatives communicate as if they are annoyed and are doing you a favor. At times it has taken them multiple days to respond to me and when they do they barely apologize and have not offered any solution to the problem.
RingRx has been really good for our practice. The features work very well for us and the support desk has been fantastic.
Hoping this review helps other professionals in my situation. I wish there would have been more reviews so I would have made an informed decision before using this company. Here are the problems I experienced.Tech support feels like they are doing you a favor rather than actually trying to help. In order to save a contact, you have to go onto the computer to make any edits including saving new numbers. Which is a great concept if you are in front of your computer at all times. Not effective if you are on the go and answering calls remotely (which is the reason I was looking for a provider like this and NOT my local phone carrier). By the time I get to a computer, I dont remember which of the many numbers that called me was the one I had to save. Even worse if the call came through on a Friday and you cant access a computer until Monday. Terrible. Also, If you have several staff members, you CANT transfer a call to them unless you remember their extension. Works great if you have 2 people or a great memory. But you dont get a list of users on the app to know who you are transferring a call to. Good luck remembering staff members extensions. Also, in order to block telemarketers (a major problem that takes up tons of time from any business) you have to email tech support. You cant just block the numbers yourselves. Not sure how they consider themselves, The phone system for doctors with so many limitations. Not for my practice. Hope this helps.
I love RingRx for my business phone services. Customer Service is always great!
Understanding the clients needs is the most important aspect in any business relationship, They have been accommodating to all our request and have always delivered on what they promiseapp is super easy to use and is worth every dime,
Always helpful and very quick to respond with any issues or questions!
I like Ring RX, it is simple, reliable and affordable!
I have used Ring Rx for one year now. The connection is slow...when someone on the other end talks, there is a 2 second delay. And vice-versa. Its very awkward.
Been a customer for a year now. Reliable service with a good online user interface. Great value for small practices.
I didnt realize a company like them existed until I met them at a show. Love their specialty with healthcare and HIPPA
Great experience with RingRx. Customer service (Dave & Alex) were wonderful in assisting our clinic. Highly recommend!
Poor customer support for their product.
Have had issues with calls and texts since we signed up, terrible service. Not sure how many client calls we have missed
Amazing Service in Hanst my operation looking forward to working with this company for years to come thank you againRing RX
Love this service. It is a must!
Trouble free excellence
Total reviews rating 4
37 Reviews for RingRx 2024:
Review №1
2024-03-04 14:33:37RingRx has been a wonderful company to partner with for our ongoing telecommunication needs. We transitioned to them as our sole VOIP provider in early 2023. They made the process very easy with a dedicated representative to help us get started. They understood our needs, were able to help troubleshoot our specific needs and offered a few options in terms of pricing for the needs that we had. They provide an outstanding service for a very reasonable price.Over the last year, we have also had to make some changes and they were very quick to offer support and solutions. They welcome customer feedback and always strive for improvement. We have had very few instances of call quality concerns.The App and Website are both easy to use and user friendly. If you have any questions, their support team is just an email or call away.We are a 50 staff outpatient mental health practice and RingRx will likely meet our needs for a long time to come.
Review №2
2024-06-27 10:49:25I switched our practice phone system to ring rx a year ago and have been very satisfied with the service. They have continued to make helpful updates to the system, and are always responsive and helpful. I highly recommend!
Review №3
2024-04-25 12:37:11RingRx is an excellent service and one that I depend on to keep my therapy private practice running. The only thing I would like to see is the ability for clients to be able to send MMS through text. If the company allows for this, the rating would be a 5!
Review №4
2024-04-22 12:48:25Unreliable service that would glitch on almost all of my phone calls. Had multiple potential clients frustrated when trying to have an initial conversation. Eventually I was working around using the service by calling people from my personal cell with a blocked called ID. I never received any follow up from RingRX when I emailed about the issue. I am giving two stars because the price point is as low as you will find and because other aspects of the service like getting the account setup and the voicemail functions were adequate. There are other options out there that will actually work and only cost a littoe more.
Review №5
2024-04-24 21:58:58Love the service. The only problem I have currently is sending or responding to secure text. Otherwise, its a great service and provides HIPPA compliant communication with my clients and keeps great records of our communication, which is needed when doing Telehealth.
Review №6
2024-04-19 17:50:32As the owner of a medical clinic, I was initially attracted to your service due to its HIPAA compliance. However, I have decided to transition to a more reliable provider due to critical issues affecting my operations. My phone often fails to ring, and I do not receive notifications for voicemails, causing me to miss a significant number of calls and text messages. Additionally, many messages I send are erroneously marked as spam, preventing effective communication with my patients. Several patients have reported that their attempts to contact me via calls or texts have been unsuccessful, which I never received. These communication barriers necessitate my move to a service that ensures the reliability and efficacy required for medical practice management.
Review №7
2024-04-19 13:39:46The short version? RingRx caused me to lose money and clientele, and damaged my small business’ reputation. They did nothing to help or try to rectify the situation. Try Spruce Health instead.The long version? I opened my psychotherapy private practice last August and chose RingRx for a HIPAA compliant phone service. From the very first day, I started getting calls and texts from people saying things like, “I’ll call you right back” or “can I help you” or “why are you calling me?” Baffled, I emailed RingRx customer service and was told that, unfortunately, it looks like I had been assigned a number that was being also being used by a spam/scam operation, and there was nothing they could do about it. What?! I had already listed this number on my website and on paper flyers and business cards that I had mailed to local doctors to offer my services. So do I get a new number and throw away all that potential revenue, or do I keep the number and hope the scammer moves on? For a few months, I chose the latter because I was a brand new small business and couldn’t flush hundreds of dollars of marketing materials and thousands of dollars in referrals down the toilet.So the months went on, and I became accustomed to the daily 3-4 texts and calls from people who had been contacted by the scammer. I even included a message in my voicemail encouraging people to block my number if they received a call from it and hadn’t reached out to me. This caused confusion and privacy concerns for actual clients trying to reach me, but what else could I do? People were leaving me angry voicemails thinking they were receiving spam calls from a therapist. It was an impossible position to be in, and one that RingRx continued to state there was nothing they could do about other than change my number.The final straw came about 4 months into this fiasco. My business received its first Google review, something every business owner knows is vitally important. However, it wasn’t from a grateful client expressing how much I had helped them. No, it was from an angry individual stating that my practice was spamming his number despite never having contacted me. I now had a one star practice for any and all future clients to see.So, I flushed my marketing money and the income from potential client referrals down the toilet and closed my account. No way was I going to stay with them and just switch numbers. They had cost me an unknowable amount of revenue and did true damage to my reputation. How could this have happened with a company that markets itself as secure, safe and HIPAA compliant!?I moved to Spruce Health and have been thrilled with their service. It’s about $10 more a month, but the interface is modern and intuitive, a sharp contrast to RIngRx’s awkward and antiquated platform (seriously, it looks like it was built out in 2002 and hasn’t been updated since). Spruce also includes secure patient portals, which has greatly improved my client experience and further professionalized my business - the very opposite of what RingRx provided me.RingRx: I would highly suggest you make a practice of screening the numbers you assign to prevent these types of situations, and perhaps consider refunding me the cost of my subscription as a gesture of apology for the money I’ve lost.
Review №8
2023-12-06 13:07:26I had my reservations about trying RingRx but I was starting a new solo medical practice with almost everything I had but retirement funds, I needed to minimize my overhead as much as possible. Their competitors plans were confusing, gave less and were far more expensive. All made you pay a ridiculous price for a desk phone or auto-attendant capability. I went ahead and went with RingRx and I have not regretted it! Be advised, if you are not familiar with the lingo of setting-up auto-attendants, menu etc. it can be a bit confusing until you get it and you may want to enlist someone to help. RingRx will help you also.My service with them has never had issues, other than on MY end with my internet and I just hit reset button and voila...it was back. It sends me a voicemail on my app, an email with the audio file and voice transcription. I have fax included. I mostly use a different fax in my medical record system, but use this as backup. I can text someone back through the app as well. Lastly, my bill has never fluctuated. There are no hidden costs that suddenly appear. I have made plenty of mistakes starting my own business with various vendors but this was NOT one of them! I hope this review helps small business owners or anyone trying to save money because RingRx has certainly been a winner for me!
Review №9
2023-11-15 06:47:44I highly recommend RingRx! I havent had any issues with the functionality in my office. They are very responsive and provide prompt resolutions. I have been with them since opening my practice in 2021. Great customer service and quality product! We use the soft beta phone, text via the app, and landlines. You wont go wrong with RingRx!!
Review №10
2024-01-23 23:34:54I have used RingRx in private practice for almost four years now. They’ve never raised their rates. $19 per month is a deal for the benefits gained from this HIPPA compliant service.