Ontraport in Santa Barbara

Review №1

2018-10-22 14:11:08

WARNING. Your mass emails might not be going through to everyone and they (ontraport) cant tell you why, nor warn you of it.Let me start out with the positive. This could be a very powerful tool, if it actually was reliable and worked. And, even more powerful if the people that worked there actually valued the customers experience more than their own fun tech culture. I am not one to jump to make reviews and typically only positive ones, but my experience has warranted leaving a review to warn others that actually run successful businesses and understand the importance of execution, not just smoke an mirrors.Here is the issue we had and others should follow up on. We used their Ontramail template and sent it to a group within our contacts. The problem is that it was not received by a majority of the group. We know this because we followed up with calls to each one. They checked spam, inbox, trash, etc. and nothing. We have gone through 4 different support chats not able to speak to anyone and nor has anyone been able to fix the problem. I only wonder how many others are having the same issue, but have no idea because they do not have the time to follow up with hard calls.If the whole point is send emails to be top of mind with your customers and the emails dont make it. WHATS THE POINT?I want to add to this review because THEY FALSELY REPRESENTED THEIR CUSTOMER SERVICE AND RESOLUTION. One of teh first questions we asked on the first day of going back and forth was if there were SPF/DNS records we needed to add and they said no (see attached photo of chat). Their postmaster DID NOT get back to us... he sent an email stating the same thing that the other 4 CHAT SUPPORT PEOPLE said Its a Copy HTML Text issue. All 4 got it wrong. I finally heard from someone after 10 hours on the second day. Keep in mind this is over two days of communicating the issues to over 5 people. I WOULD NOT CALL THAT PROMPT (per their response below). He then said it was SPF issues. He said he would send me the required info. HE SENT NOTHING. Then I received the other attached email from their internal QC. Note, they still got the issue wrong stating images were not coming through (see attached). Our developer has taken it into his own hands to work through the issues. Hopefully it is fixed, but no thanks to Ontraport. They sure spoke about their typical issues, but no one listened to the actual problem.BTW< Tested it again this morning and people are still NOT getting the emails. Good thing they supposedly fixed it. Clearly they did not. Yet, no phone call will happen to actually fix the problem. I would have been willing to change my review if they actually cared.

Review №2

2018-05-08 21:42:49

Ontraport is a CRM system my company uses for managing clients and marketing. It is a great system and offers great training in their product. I attended a week long training session in Santa Barbara and learned a lot. Ontraport is motivated to be the best at what they do, and it shows. I will happily continue my office do business with them.

Review №3

2016-10-11 15:28:00

This company is awesome. I work here with an amazing team. Beautiful campus with a fountain.

Review №4

2022-11-02 14:01:43

Pretty awesome campus. I think the people are pretty great.

Review №5

2018-03-01 01:12:24

Awesome location, better people.

Review №6

2017-09-16 03:35:30

I. DONT. NO. WHATS THAT. BUTT IF. I. DID.I. WOOD. NA. ???

Review №7

2019-10-08 19:20:08

Great location