Comcast Service Center in Sacramento

Review №1

2024-06-12 22:49:42

Nothing like spending 2 hours talking with a AI bot not getting any help then to go into the store, waiting an hour to get direct help and the have you call the same AI bot. I finally decided to cancel my service and wouldnt you know. I got a live person to help.

Review №2

2024-04-20 16:27:07

Check up on one of your most loyal customers. Dan Froliech is a known criminal who has multiple warrents in several states as he claims. But there is complete evindence to show he has been arrested for drug trafficing and wespons dealing on his personal cell phone which is payed for by the owners. His mother Linda is listed as the owner. If you were to search his history, im sure ypu would find it nessscary to help the Government with his warrant

Review №3

2024-01-11 02:54:18

Chase is Always helpful ... Polite and informative ... Always willing to answer a question or concern ...

Review №4

2017-01-25 22:12:38

I have no idea why this location has such a low review average. Its small, but parking was easy. The wait was 0 minutes at 2 p.m. on a Wednesday. The gentleman helping (Donovan,) was very helpful and very friendly. The technician who came out to answer my husbands questions about home security (Anthony,) was knowledgeable and polite. A fast visit to return equipment is a good visit in my book. Also, it smelled nice in there.

Review №5

2020-12-10 18:07:17

I had an appointment and the ethnic girl was extremely rude. She gave me an attitude because I didnt walk in when I got a text saying my appointment is ready and someone will come & assist me at the door. She expected me to walk in when nowhere in the text did it tell me to.She was rude throughout my whole time there. Her tone was very condensending and I just wanted to get out of there as soon as possible. I didnt get her name because I didnt care for her character. I will definitely go to a different location even if its a longer drive away from now on.

Review №6

2018-12-02 19:20:19

I have only written a bad review on ANYTHING one other time. I usually dont even waste my time. But just thought I should let people know if they are thinking of Infinity be prepared for terrible customer service.The service is way over priced, but they get you locked into a contract. I am moving out of state and called on 12/01/18 to cancel my service after two years of service. I didnt write down the name of the person I was speaking with, but after I explained I needed to disconnect my service he put me on hold then came back and said, Okay, your services are disconnected. I told him I was setting up a disconnect date a week away, not right now. He told me he would fix it and put me back on hold. When he came back on line he said it was all set for disconnecting on 12/8/18.Then the next day I get an email stating my services are disconnected effective 12/01/18. I called back customer service and told them I was not happy. I work for home and need my internet connected for one more week. I wanted to know the name of the person I spoke with on 12/01/18 because he obviously did not do something right if my service was disconnected. They refused to give me the name and said they did not have the name. Even when I spoke with the Supervisor Richard (notice I got his name - Operator ID $5S), he advised he did not have the name. After advising him I found that very hard to believe, later on he did indicate that he has the original persons Operator ID CG1. This is only one example of my frustration with Infinity. The product itself is good (thus the 2 stars), but in dealing with any of their customer service personnel I really have only had frustrating conversations.Just in case after this review I somehow get retribution in fees added when I do actually cancel, I was told today that I only owe a little over $28.00. Hopefully after next week I never have to deal with their customer service again.

Review №7

2018-11-15 18:49:17

For starters, I believe that I have NEVER posted a negative review about a company (or anything to that matter). It is just not worth my time. In this case however, I just have to share my experiences. I could write a book on my 15 year history with Comcast ($20,000+ of payments later as a small business customer). For this review, Ill keep it short, avoid Comcast at costs. Really should be 0 stars. From customer service to technical support to billing, there is not one thing I can say that has been positive. You are making a mistake if you are considering using this company and their services. Three quick examples: 1.) I spent six hours on over ten calls trying to update my billing info in 2016 (so they could accurately bill ME), 2.) racked up more than 20 hours (!!!) on calls trying to get my website hosting issues resolved in 2017 (I just gave up so my site ended up coming down, although I continue to pay for it to this day), and 3.) logged ten+ hours trying to get services removed from my bill that I couldnt even access in 2017 (my office technology was a little older, so I couldnt use their new required applications), but they still billed me for the services and it took more than six months to get the credit processed, etc. etc. Ive owned my own business for 20 years and have never experienced anything like Comcast.

Review №8

2020-03-05 02:41:14

Comcast has gone downhill pretty far. It’s pretty much a monopoly market where you either use Comcast or you use another Internet provider of much slower speeds. If only the other Internet providers can give decent speeds around my area, I would switch right away.The monopoly allows them to set the price as they wish and to keep charging more as they need to “upgrade” their equipment (salaries). I stopped by this store and there was nothing to be done other than to keep paying the increased variable bill.Remember to check your bill monthly for your Internet usage because once it’s billed, you will be held accountable and must pay.This place provides prompt service. I only waited about 10 minutes before I talked with the Comcoast rep.

Review №9

2021-03-29 14:28:03

We have been calling 3-4 times per DAY. We have pixelation all day and evening. Plus no sound, picture freezes. We are missing ALL OF OUR PROGRAMS !!! I feel we should be credited some amount. We are about ready to get a different provider. PLEASE HELP ME.VERY FRUSTRATED. 😳😢😡😱

Review №10

2018-04-25 01:31:58

Ive never dealt with worst customer service. The reps are nice, but they are so disconnected and have made continuous errors while Im transferring service to my new location. Ive been trying to get connected since April 18th and it is now April 24th. I wont get service til April 25th and that still isnt guaranteed due to unforeseen circumstances. Ive dealt with 4 or more reps and supervisors. I tried cancelling service on April 21st and they convinced me to stay because my service would be activated soon. Ive had reps tell me they were hooking me up by how they were placing my work orders. Ive had reps blame previous reps that they coded things wrongs. After all that I was scheduled to have an appointment today between 8am-8pm so stayed on call next to my phone. I called around 5:30pm to make sure my appointment was still going to happen. Ends up, they had bumped my appointment to tomorrow and when I asked them why they didnt let me know, they stated they are working on those type of notifications for the future... They also let me know that this appointment didnt require me to be home which the previous rep should have told me.My line of work in media requires me to have fast internet speeds.I have been living out of my office for the past 4 days. This is the worst customer service I have ever seen and they are going to compensate with a $100 credit... Id recommend others to look into an AT&T and Direct TV bundle. I was quoted for cheaper, but stayed with Comcast so I didnt have to deal with returning equipment and I would have had to wait for AT&T technicians to come. In hindsight, I should and still might switch.