Top Business management consultant in Tustin
Chiropractic Business ...
8011, 14751 Plaza Dr K, Tustin, CA 92780, United States
We were not happy with any of CBA’s services. Before we signed on, we went into great detail about what type of practice we have and how we run it. Their sales person assured us that CBA is not a cookie cutter approach and could adapt to our needs.Getting training on how to handle new patient calls for our Patient Coordinator was our highest priority item. Despite continual assurances that it was on the very top of everyones list, it never came to fruition.With our first consultant, we felt we had to defend what models have become our best practices over the last ten years in business. Our Patient Coordinator felt she not only had to defend our position, she also felt that the consultant pitted her against us (the owners). The calls were filled with frustration, not value add for our company.We were ready to end our relationship with the company, the manager of the consultants stepped in to take over our account. Again, we discussed then that it seemed like CBA was not the right match. We detailed our practice again, how we handle new patient calls, that we are not a hundred patient a day practice, that we are a cash practice, that the Atlas Orthogonal specialty leads to a different kind of patient base, etc. We were very direct that it seemed like we were not a good match for CBA and why. We were assured again that they would be able to adapt their models to work for us.Their videos did not meet the needs of an electronic practice. The information was outdated and focused on the needs of a paper-based office. Their manuals had the same issue. The training for the front desk was unacceptable. There were spelling errors. It was written from the doctors perspective, not from an employees perspective. The responses listed for a challenging patient questions were things I would never have an employee of mine say. I had to re-write the material to salvage any value from it.When the manager of the consultants agreed that they were not meeting out needs, they did let us out of the contract. Yet they would not refund any money to us, even with their admission to not being able to be a value add to our practice. Instead, they offered us a credit for further services. Why would we want to waste further time when we did not gain any value from their services? When we wanted to appeal to the upper echelon for a refund, we were stonewalled from speaking to the executive board. CBA is in business teaching best practices, yet they did not use best practices with us. Unfortunately, there was not anything from CBA that met our needs or expectations.
Morrow & Co.
17291 Irvine Blvd, Tustin, CA 92780, United States
We have been working with Morrow & Co for a few years now and have nothing but great things to sa...
SwiftTech Solutions
14351 Myford Rd, Tustin, CA 92780, United States
Whenever I need tech support, I call swift tech solutions. They are always on time and never over...
ABS Tax & Accounting
17731 Irvine Blvd #205, Tustin, CA 92780, United States
I filed my 2022 taxes and had excellent customer service. I recommend anyone to ABS Business, you...
EARTH1PRO
513 E 1st St Suite #C-7, Tustin, CA 92780, United States
It was fun class and it was helpful for me to learn pesticide application safely!
Carlson Accountancy Co...
17632 Irvine Blvd #245, Tustin, CA 92780, United States
Roger is outstanding. Master CPA. Very thorough, detailed, and a master at his craft. Thank yo...
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