Zero Motorcycles in Scotts Valley

Review №1

2024-03-28 16:36:00

I just realized I never left a review for this company. Run, do not walk, run, if you are thinking of buying a Zero. I bought a used 2022 FX with 1k miles on it from the first owner. A few weeks later, I noticed 4 spokes snapped on the real wheel. After 14 days at the shop, Zero finally shipped the replacements from CA to AZ. I would go on to break 4 to 5 spokes a couple more times, including on a brand new wheel Zero sent (to the wrong dealership location). My bike cut out on me twice in traffic. Completely shut itself down without warning while I was going 45 MPH. 6 weeks at the dealership and the only response I got from Zero was We need photos of both sides of the motorcycle.If your Zero works, then its probably a great experience. But if you need parts or your bike has issues, you are hosed. There is no way to contact anyone at the company, and the two gatekeeper secretaries who answer the phone, Nicole and some other maroon, are more useless than useless can be.Avoid Zero, just read the other reviews, look at the prices of used bikes, talk to people selling their Zero bikes and you will quickly understand that Zero is a garbage company that doesnt stand by their product. I own 4 Honda motorcycles, never had an issue with any of them. My Zero was just issue after issue, and I truly hope the company is wiped out by other competition.DO NOT BUY A ZERO!

Review №2

2024-06-21 23:50:19

Nicole in customer service was very helpful with a parking mode upgrade. Daniel at the Zero factory is extremely knowledgeable and thorough with his technical support and got my bike running like a beast. There is no better motorcycle. ⚡️🏍️

Review №3

2022-07-04 22:20:08

Test rode a couple of electric bikes a few years back. I enjoyed the experience and was looking forward to one day committing to an electric bike as a commuter for work. The time has finally come that Im ready to get serious about purchasing, but alas Zero has make some bad moves and started charging extra for full use of the battery you own on your bike as a performance enhancement, and the same for 100% faster charging rates, all through software with their app. This is sleazy used car dealer tactics that I wouldnt expect from one of the leading electric motorcycle manufacturers. I could understand unlocking extra speed or security features like Tesla, but holding 20% of the battery hostage and limiting the charge speed 100% under what it can do with the hardware that has been purchased is unacceptable. This is not the way to encourage riders to move to EV.

Review №4

2023-09-15 14:23:17

Stay away, if youre considering a Zero product. I loooooved the company and their products, had an early 2013 Zero but it had issues and they stopped supporting it, did the full revamp, I bought an 18 FX, now its batteries are trash at 3800 miles after caring for them exactly per the owners manual. It should be 100% easier to make a reliable electric vehicle compared to ICE, and Zero has screwed even that up royally. Customers are left with expensive paperweights and no support. Why else would a dedicated Wiki site need to be created by owners? As another person said, Zero is a garbage company just trying to look good enough to be bought out by big money.I think word is getting out, but not soon enough for a lot of us....

Review №5

2023-08-19 02:44:12

Due to environmental concerns, I gave up driving fossil fuel-powered cars ten years ago and have stuck to public transit ever since.I recently calculated that I am spending $1000 a month to commute by public transit. I decided to buy an electric motorcycle for various reasons: eco-friendly, low-maintenance, easy to charge in any standard outlet.I bought a brand-new Zero S on July 7th. I bought a power tank because I need the extended range to commute.After three weeks of shrugging whenever I asked the dealership when the power tank would arrive, I finally told them to just deliver the damn bike and Id bring it back for installation when they finally got the power tank in.The first weekend I had it, I rode it all morning with no problems. Went home, topped up the battery while I ate lunch, and rode it to a local lake less than ten miles away from my home. I dismounted, took some photos, and went to head home. Battery at 0%. Would not charge when connected to a genny. Ended up having to get it towed 45 miles back to the dealership, where its been ever since. Three weeks on and they still dont know whats wrong with it.Plus, STILL no power tank after six weeks.So now, a month and a half after my brand-new motorcycle purchase, Im STILL paying $1000 a month to commute by public transit, PLUS paying off a brand-new motorcycle, plus paying insurance on a bike I cant ride. Thanks, Zero.I have so, so much buyers remorse.

Review №6

2024-04-03 06:19:31

Zero = their product support.I went from full on advocate, telling people about Zero to now utterly hating the company Zero.The bike had some glairing issues; like throttle control, responsiveness and parts breaking, but was really a fun ride.The company itself however is pure garbage.Literally my worst experiences interacting with a company ever. The warranty is not honored, vaporware.If COMCAST, Facebook or The Sharper Image made an electric motorcycle, I have little doubt that they would support it better and treat their customers with more respect.The company clearly doesnt plan to be around very long.

Review №7

2023-07-12 22:49:00

Useless money grabbing company with no customer support or service.My 2020 DSR was not updating. Zero said it needed a recall part replaced. Shop says my bike doesnt have that part.Shop does the update for me and I end up walking home after being stranded on the side of the highway, because the bike doesnt work properly after.This company is more concerned with Government contracts, and now that they have those we are seeing their true made in America colors.

Review №8

2023-09-21 17:29:44

Love the bike but I have waited nearly five weeks for a small part to be posted from Zero. That is five weeks of paying insurance and not having a bike to ride for a part that could fit in an envelope! I am reconsidering the value of owning an ICE bike. :(

Review №9

2023-03-02 08:20:20

Hello,I brag about Zero Motorcycles, but prospective buyers should be aware of the overspending on these models due to unreliability.On your site, you announce the robustness of your batteries which last more than 300,000 km, however, the regular replacement of other parts is not specified, in particular the integrated charger, the belt and the engine pulley.- The belt that breaks after 1000Kms- The motor shaft pulley which takes up play every 3000kms- The internal charger which breaks down at 35000kmsThese excessive expenses due to premature breakdowns should be borne by Zero Motorcycle. »Additionally, I have learned and found that the internal chargers have a manufacturing defect.Contact me, so that i can share my experiance.Cordially,

Review №10

2022-10-07 23:07:28

Ive never had a worse experience in all my years of owning vehicles. The 2021 SR/S I purchased with 500 miles on it only went about another 500 before little issues became life-threatening major malfunctions and the bike needed to go to the dealer in the beginning of July. The dealer didnt know how to fix it but kept the bike for the entire summer. Multiple calls to the company and its dealer went unanswered and my temp tags even expired as it sat in their shop. Its October 7th and they still have it. I tried to help the manufacture out in the beginning but it has become painfully clear that they only care about profits and not quality or even the safety of their products/customers. If you have the ability to avoid Zero at all costs, I would. If you would like to see a list several other riders reporting similar issues, please reach out. Ive cataloged a single years worth to send to the National Highway Safety Institute in hopes of a recall.