$400 of charges to my card when I havent used this site disappointed left me broke 😔
I play a game called Star Trek Command. To speed up play you are prompted to by items from their store. Xsolla handles the payments. I want to STOP buying from them and have them NOT accept my card anymore. It is impossible to get in contact with these scammers. They take payment for other games and services as well.
Quit charging people’s debit card without asking !!! Scammers !!! I got charged $99.99 on my card and now i am trying to dispute the charges and get my money back i don’t even know what the hell scolla or whatever this thing is !!! Thieves !!!
Charged from this company never heard of them can’t believe they stole 99.99 from me!!
Why is my debit card charged when i dont play any games from this app or website???
I just had a conversation with Jim in customer support. He wasnt very supportive and couldnt or wouldnt answer several questions that I had about billing. He wanted me to clarify questions that were pretty straight forward. Apparently Xsolla does not want anyone to know the phone number for corporate to express concerns about issues/shortfalls experienced with their billing protocol. Apparently a lot of people have experienced the same problem if you go to the forum sections of particular game platform I want and that they are responsible for accepting billing. I guess snail mail it is unless someone has a contact number for this organization. Having a lack of transparency to end users in 2020 is a shameful way to do business.
Customer service is non existent!
Scammers never heard of this xsolla name before until I saw my bank account statement
Terrible no phone number to call
Scamers
Thank you for providing my order.
Need better service from accounting department
Best place in the Valley
It should be more complete
Total reviews rating 3.2
24 Reviews for Xsolla 2024:
Review №1
2024-06-12 06:32:45Message: I have several transaction numbers, but it only let me put 1 number above. I play at Hero Wars. I always use a gift card to purchase different items on the site. I purchased a Golden Ticket for, $44.99 (Which is good for 30 days. I also purchased a Valkeries Favor for, 1.89 (which is good for one week). I tried to purchase something on-line somewhere else, it said I had insufficient funds. I purchased my gift card for $100. I checked my balance on my card and I had a .57 balance. The statement showed I was charged for 2 x $44.99 (Golden Ticket), 5 x $1.89 (Valkeries Favor). I contacted the chat line (Xsolla). I chatted 3 different times. The second to last time, whomever I was chatting with told me to send a copy of the statement of my gift card balance. I did. That person said to give them 24 hrs and come back to the chat. I chatted back 24 hrs later. That person said problem resolved. While I was chatting, I pulled up the statement and it still said the balance said .57. The person told me to give it 24 - 48 hrs and the funds would be there. I told them I didnt think they could do that. The person told me to chat back after the 48 hrs. I told that person that I would be royally p***ed if the money wasnt there. 48 hrs later I went to chat, I was blocked. I tried just sending just a couple word chat to make sure it wasnt my imagination that I was block. No I was blocked. During, I think the first chat, that person told me to email (I was given the link to contact the support line and they would get back to me. I waited a couple of days. They never emailed my back. I emailed them again, then I email them again, then I got a response that the issue was closed. Told me that they dont refund gift cards. The email was from a, Felecia. I emailed her back to explain the issue detail by detail. Tonight I received an email that issue is closed and they dont refund gift cards. the amount owed is only $45.88. All I want is my money back.
Review №2
2024-06-21 18:03:03Steals your money. Support is no help, same automated messages repeatedly. Ive been trying to get ahold of manager but to no avail. Im calling my bank Im done wasting my time trying to get a real human response. They charged me over $100!!
Review №3
2024-03-27 23:44:40What an awful experience. Allowing underage children to make unauthorized charges. They realize that they are running a scam business thus explained why they wont provide a phone number to discuss issues. Give you the runaround via email. Thats fine for now until I report them to the consumer protection agency. Theyll surely get a response.
Review №4
2024-06-13 18:11:45Are you Xsolla.Uplay ? Why did you take money from my account? I don t know your company. I didnt buy anything from you. Plase cansel the provision.
Review №5
2024-01-16 06:34:48Business cant even reply to your emails, and make it so hard to get refunds. Thieving Bums at this Company. I would never do business or transactions with Xsolla again. I got an email that asked if my issue was resolved, when they didnt even attempt to resolve the issue first.
Review №6
2024-02-05 05:52:06I cannot believe the horrific graphic female demonic commercials for the game, Hero Wars.. It cannot be created by a man? They are so terrible towards men & women. Disgustingly Gross!!!
Review №7
2024-03-13 19:04:37Worked with a TERRIBLE recruiter, Kim Chase.So so so unprofessional and misleading in her messaging.Will not ever apply here again.
Review №8
2024-03-01 20:45:54They refused to refund me for an item that isnt even released. Do not do business with this company.
Review №9
2024-01-23 14:27:35I want your phone number. You theif.. I never authorized you to debit my account. Never heard of you
Review №10
2023-09-06 01:28:11I was initially trying to make a payment but the session expired and I did not go any further. However the company still charged me a random amount.Why are you charging me when I didnt go ahead with the purchase!