Xfinity Store by Comcast Branded Partner in Petaluma

Review №1

2024-03-25 22:50:20

I rarely leave reviews. This place is as horrible as the automated customer service of Comcast. They refused to try and help me telling me that I should call customer service. I then asked them to help me as I was an older man and to treat me like I was a family member in need of technical help. They spent 15 minutes telling me that they will not help me instead of just helping me. After begging them to please just call customer service on my behalf they escorted me out the store like I was a criminal. When I was outside, I was approached by two people that were in the store, who told me that they agreed with me that the representatives there were extremely rude and unprofessional, and all they cared about, was trying to sell product. It’s amazing to me that this store would even stay in business I would not recommend them. I would not go there if you are trying to get help. I would also question, with the way they treated me that any goods and services they provide or sell would be adequate and should be subject to review by the governing bodies. I do not trust them Once again, I asked them to help me as an elderly man who was having trouble with the customer service, and they escorted me out of the building Because I was not purchasing anything. Just horrible. Lastly, what ever happened to A service representative, helping any customer to try and solve a problem whether or not, they thought it was going to help. It’s amazing to me how much time they will spend telling someone that they can’t or are unwilling to help them Instead of just trying to help them. Sorry for the long review, but I thought it was important for people to know.

Review №2

2024-03-25 00:34:07

In attempting to a execute a compulsory equipment change, I was turned away during business hours posted online and on the front window, claiming they were closed. There was nowhere to call ahead to confirm business hours. I pay thousands of dollars each year to this company and am left feeling very neglected. (And pissed!)

Review №3

2024-04-10 22:40:11

The person that I spoke with was nice and helpful but my current problem was not solved to my satisfaction. I still need to call Xfinity to see if they can help. Seems a little backwards to me. The person at the store should have been able to correct the problem

Review №4

2023-10-10 23:56:53

I came in for an appointment yesterday at 5:30. I came to cancel and have someone else open their account instead. The worker did not disclose or speak of any charges. I did expect the remaining balance of the old account to be settled, which it was without me being told. My friend received a $50 without being told on their NEW ACCOUNT or even a receipt for that charge. I returned my equipment at my appointment. I am receiving emails to make sure to return it or I will be charged. They did not provide me a receipt for the returned equipment which I was told by the company they were supposed to. This was my first time at this location and the LAST. Beyond ridiculous.

Review №5

2023-08-05 15:21:07

Dishonest, disrespectful, disappointed, disaster, wants all the money. They told me one thing in the store, and then the phone told me another they sent me a $500 bill for one month, which was $634, 3 days later. after I paid for the month, they still wanted more money, and then they threatened to cut it off. every 3 or 4 days, I get another bill thats a different number. You never know what youre going to get. Its a crapshoot that comes up Snake Eyes every time.

Review №6

2023-08-06 18:30:33

Absolutely the worst company on the planet! Cant make a payment! Tried 5 different cards including my debit card and customer service is clueless as to how to help. There are plenty of funds but comes back with a different error each time a card is run. And they claim its not their problem. Good luck getting paid MFs!

Review №7

2023-09-21 17:21:50

We hooked up a new cell phone line and CSR turn off my wi fi while taking my cell phone involuntary and doing something behind the counter. CSR did evil to me while turning off my Wi-Fi and burning internet data in one day. Typical horrific corruption, not a service you expect to receive while coming there. Do NOT give your gadgets to their handling, they are scammers!

Review №8

2023-06-19 19:01:54

Marcus and Mau were extremely helpful. They made sure we got the right product for the right price. This might be the best customer service I have seen in a long time!

Review №9

2023-03-02 01:36:01

Very quick service. I did not have an appointment, and yet someone helped me out in less than 20 mins. Jacob was the one who helped, very kind and understanding. Thank you for the better hardware

Review №10

2023-04-28 22:07:03

5 star service from Marcus and Frida today, they helped me with getting a new phone because I broke my old one. It was a tricky case for them to figure out but they were kind and professional. Highly recommend coming here if you need help with your XFINITY account Marcus goes above and beyond for his customers.