Presentation on Map Reviews Nearby

Xfinity Store by Comcast Branded Partner in Fresno

3.8 (199) 4952 E Kings Canyon Rd #102, Fresno, CA 93727, United States

Xfinity Store by Comcast Branded Partner image

Categories

Business to business service
Burglar alarm store
Internet service provider
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

Fresno, Fresno County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:Closed
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–8 PM
Sunday:11 AM–6 PM

Edit info

Total reviews rating 3.8

199 Reviews for Xfinity Store by Comcast Branded Partner 2024:

Review №1

2024-05-16 05:45:13

My wife and I went in to see about switching phone carriers. We spoke to Billy who was very Professional, Kind, Considerate and down to earth. We qualified for upgrades on our phones. We switched to Xfinity phones, upgraded our phones and Home tower. Overall because of the experience we had with Billy, we felt like we were well taken care of. Thank you for all of your help and knowledge Billy. Come by and ask for Billy! Great, positive attitude! 👍🏻🫡

Review №2

2024-05-17 17:49:36

Wasnt a pleasant experience here at this location. This place could use better supervision and professionalism. Perhaps the service would improve if they hire people with more presice skills in solving simple problems. I was told by customer service over phone that I could bring my phone here for activation, but it wasnt a smooth fix, maybe i was directed to the wrong person but I just came to get activated. i was discouraged to go with Xfinity by an employee who work here.< sheesh>

Review №3

2024-04-15 21:36:20

Worst customer services ever or should I say just the person. I went in to downgrade my plan to 300mb without voice instead Im barter with offers and services I didnt want. Especially this guy I would not state his name because he is rude and doesnt know what he is doing. I ask the worker to change my existing plan to 300mb without voice when my original plan was 1gb services with voice totaling $139 per month. Which I didnt want anymore. The worker state that he did downgrade it to 300mb without voice but! I would be still be paying the same price $139 a month which 1gb speed/voice is at. Im thinking to myself that the price would go down if Im at 300mb and without voice. I told him why Im still paying $139 per month with lower speed that doesnt make any sense and he stated back to me that he knows it doesnt make any sense. What an idiot! This person is greedy, rude and unprofessional just wanting to make a quick sales on people. The whole time he took to do this was 8 mins and was quite the whole time. I went online and got help from a agent which I myself choose my own plans 300mb and had the agent cancel voice which ended the total cost to 75$ per month was only 3 mins. Dont go to the store its better to log online and chat with a live agent. Store people just wanna offer all kinds of deals you dont want and make commission off you. 2 star for the store 1 star for this idiot worker.

Review №4

2023-05-06 21:17:55

They take forever for simple questions, they skip your turn if they know someone familiar coming in. Its just a very disorganized store in my opinion. Workers seem to have a good personality though. People waiting for hours.

Review №5

2024-02-29 02:52:25

Worst Xfinity in Fresno to datethe lines are the worst, on a average day, youre expected to wait for sometimes over 30 minutes to even be seen to just get a new modem or something as simple as buying a new phone.The staff are rude and unhelpful, if youre make it clear that you want an a specific phone that isnt the NEWEST model, they will try to cheat you to buy a EVEN more expensive phone. How? They will just tell you it isnt in stock, not even check the computer for you to check stock, just assume it like its in their brain, you have to nudge them or force them you even do for you.You know why? Because they dont care about you here,theyre concern about filling their pockets, and making sure your pockets are empty. You think they want you to save on some good deals for you? Not at all. If anything, they wouldnt care because theyd get more money if you plummet to debt because of their practices. By making sure you waste your money on things you will probably never need or ever use. They profit, you get screwed.Nemo is the worst of the them. Tell him you want to remove a line. Hell give you 20 reasons why you would should keep it for the rest of your life. You want a simple phone for grandma, hell try to convince you why grandma needs the newest apple watch, 5 lines(One for the living room, one for the bathroom, one in the fridge, another one in the closet and for grandma of course. Thats another reason why you will likely have to wait for ever to be seen, because they waste your time, like i get it, you got to make bank, but at least have the dignity to at least try to help people, working in places like this. Employees should want to make sure that people arent paying for things they need, and saving so they come back with a good experience. Were people on Earth we should work together not try to drag people down for a boost in a race.Anyways tl dr: This Xfinity sucks. They stall. Nemo sucks.Go to River Park

Review №6

2024-05-25 18:02:53

Will was the guy that helped us out, he was great! Give this guy a raise! 🤙

Review №7

2024-02-05 13:01:37

I was lied to. Service sucks-both internet, mobile and customer service. Every problem I mentioned she had answer to (Lie) for. Im paying more now for less. VERY DISSATISFIED!

Review №8

2023-11-19 02:41:50

Was hesitant about going in this morning but I am pleasantly surprised at the short time and great service I received from *Nemo. He was knowledgeable with services offered (cable bundle/ iPhone services) and that made my visit short and to the point. He was friendly & made me feel like a valued customer.Thanks again, Nemo.

Review №9

2024-06-13 21:40:14

Took back all my equipment hassle-free

Review №10

2021-08-31 21:25:52

58$ monthly for 12 pro max 5g 256 gb bring your old service switched for 35$ 5g 20 data with option of also completely free 5g Motorola ace. DEALS so good I got two Motorolas 5g aces and one 12 Promax Apple iphone. Loving it!!!

Review №11

2023-07-14 06:50:34

Worse service and company in the world. I had a horrible experience in person and on the phone. Plan on getting rid of this for a family member. The scammer tried to trick me into accepting a new service on the phone and that is not why I called. They could not help me in the office or phone. How do they stay in business? The person in the store was no help. The person on the phone tried to scam me on the phone. Be careful and read everything before you check and agree. Like I said the reason for my in person visit and phone call could not be fixed. A very simple request. This company should be ashamed of themselves for not properly training employees. All the employees did was to try and sell me things.

Review №12

2023-09-24 01:36:28

This internet company is not reliable. Have had them for over a year now, cannot go more than an hour with consistent internet. When I complain I just get told to upgrade. I’ve already upgraded once, now paying almost $100 and if I’m being honest the connection is worse than what it originally was. I haven’t had internet for the last 4 hours, and it is like this daily. This company is counting its days with me being a customer this close to switching to another service company

Review №13

2022-07-09 07:03:51

I was treated like royalty. The people who helped me were extremely helpful and kind. I was thinking about cancelling my service there but I expect to be a long time customer after todays visit. Your workers deserve a raise...or at least a pat on the back.

Review №14

2023-12-27 02:47:21

I want to start off by saying hands down this place has a great employee by the name of David I was greeted with a smile his personality is a great asset to his company he takes pride in his job his customer service is beyond phenomenal he helped me with a chip malfunction and was quick to fix he even convinced me to upgrade to the 15 pro max thank you David I will definitely be coming back this man deserves a raise or recognition.

Review №15

2024-01-15 03:45:56

They will help u as much as they can good store.

Review №16

2023-03-30 13:07:00

Great customer service. They greet you as soon as you walk in the door with a friendly hello and a great big smile. Thank you Brandon for helping me set up my internet I appreciate you my brother keep up the good work.

Review №17

2024-02-28 04:39:55

Thank you Matthew, it was great service that you provided.

Review №18

2023-08-29 02:32:51

Store sucks!!!! So slow & ghetto workers that argue with their customers. Saw a female employeetotally direspect a customer. Asian guy was the only decent employee

Review №19

2023-07-27 15:33:25

‼️‼️Be careful this place because they did scam with you (fraud) . That’s happen with me . I purchased 1 new phone and 1 new line from this place April 4, 2023 afternoons when I go home checked my account online that showed 2 phones on my account and I did call to customers they said first phone purchased 12:30pm and 2nd phone purchased 1pm same day and same salesman placed the order then I go back to store talked to salesman and manager but they don’t have any answers because salesman took 2nd phone and manager said give us 10 day we refund you but I never received yet any refund from that day to today 7/27/2023. I contacted with xfinity fraud department let see what happens Be careful 🚨‼️

Review №20

2023-04-13 03:36:39

I only visit to return hardware. The staff is pleasant and professional. They always make sure you are getting the most service for your money. I appreciate that Gabriel took the time to explain the cost structure for Xfinity mobile service.

Review №21

2024-03-07 14:48:00

Over staffed and undertrained will lie you into a contract

Review №22

2023-06-23 00:21:51

Nemo and Ralph are great, they definitely know there stuff, Carlos is very helpful but very busy, we stayed in the store dealing with AT&T for about 4 hours and these guys stuck with us every step of the way

Review №23

2023-08-24 11:31:55

Cons: I don’t know if this is me but why does Xfinity say “we are unable to process your card”??? Hello?? I have money in that debit card and it not process??? Literally Xfinity doesn’t “process” all cards.Pros: really fast 5G Service and 5G Internet too (I compared it to T-Mobile “5G Internet” but yes yes it takes long but the end of the day, you’ll figure your problems out with there reps. I will gladly stay with Xfinity mobile and internet

Review №24

2020-01-12 06:06:07

I just had to drop off some equipment. There was about a five-minute wait. I thought it was a nice change for the representative to come and get me rather than the usual yelling out your name from the counter. He was very friendly, and it was a quick transaction. I am pleased with the over all experience.

Review №25

2024-05-08 11:52:06

Comcast is the worst to have!! They will over charge you!

Review №26

2023-08-16 18:55:41

Asian store supervisor, shipped my phone thru fedex personally. i m being charged for service and the phone. he told me therr s nothing he can do. i ll be going into store physically again n i ll ask for distric xfinity manager. .

Review №27

2023-05-27 20:40:28

The lady at the front desk was really not helpful, last time I came to a different person I was helped on the same question accordingly, but seems like this lady didn’t want to help at all, plus she was in a bad mood for some reason. You should hire better people. Gonna drop xfinity

Review №28

2023-10-20 09:27:56

Havent been in here since 2018. I only use the prepaid Xfinity WiFi from boost mobile which is $40 a month every month plus if you have the government acp program they will discount $30 making it only $10 a month just for WiFi which its a great deal BUT YOU HAVE TO GO TO ANY BOOST MOBILE PLACE TO GET IT...

Review №29

2018-04-18 18:23:22

Great place unless youre being attended in the very first counter when you walk in. I wouldve liked to be understanding but if youre going to be attended here on that counter simply ask to be helped by someone else. As Im being helped, every person that walked in comes in not knowing what to do (not their fault their store is designed terribly). For that given reason, the person that is helping you on your issue is not only helping you but cutting off the help theyre giving you to attend and help the big line behind the computer screen they have to attend people as they come. Made what couldve been a resolved issue within 10-15 minutes but the lady attending me would not stop and finish resolving my issue for needing to attend everyone else. Its a bit understandable but its happened three times to me already and have seen it happen to others when I come to pay my bill on their machine. If they were to fix their arrangement inside the store, it would make the life of their employees a bit easier and manageable and also make it work for the customers as well.

Review №30

2022-10-17 02:24:40

What a great experience at the kingscanyon location . We were greeted by a welcoming staff. And had the bestest customer service from Laura & Luis. Who took care of our needs. From upgrading our newest online order & savings to better fit our budget that is excepcional customer service. Kudos to them.. Your genuine and we thank you.Escalante Family.

Review №31

2020-09-04 22:49:36

I’ve been to this store three times in the last three days, and I have been extremely frustrated every single time. After assuring me that all my data, photos, apps, etc. could be transferred from an old iPhone to the new iPhone purchased there, they were unable to transfer any info to the new phone. Additionally, the WiFi box that they sold me is an old model and turns itself off every half hour which makes it almost impossible to do anything that requires WiFi. When I went back to address both of these problems, they gave me “new” box which turned out to be the exact same kind of box they gave me two days before and is apparently an old model. And it works the same as the one I already have. In other words, it doesn’t work for more than 30 minutes at a time, which means IT DOESN’T WORK!On my third visit to this location, I sat in the store for over an hour waiting for pictures and videos to transfer to the new phone. Some of them finally did transfer, but they were out of order and not all pics and videos were included in the transfer. None of my apps or other information was transferred despite being assured by numerous employees that this could be done.Finally, the most frustrating thing about visiting this location was their disregard for wearing masks to protect customers from COVID-19. I realize not everyone believes in the science of masks, but I live with an extremely immunocompromised family member. Because of that I rarely leave the house. When I do go out, out of necessity, I appreciate businesses who enforce the governor’s mask mandate because I take every precaution to protect my family. Every single time I was in the store there were both employees and customers who had removed their masks and/or were wearing masks improperly (under their noses, not covering their mouths, under their chin, or hanging from one ear). Even after politely asking the employees to wear their masks properly while helping me, I was met with laughs, eye rolls, and continued non-compliance. Some employees would pull their masks back up over their face temporarily, but would remove them again just moments later. I found this to be incredibly disrespectful, especially when they knew that it was important to me. The worst offenders were Kevin and Ty. I even asked the manager if he could please require the staff to wear masks which he was happy to do. But he seems to have no control over the employees once they are out of his sight as they would immediately remove their masks as soon as he stepped into the back. I will never visit this store again and I’m an incredibly dissatisfied with the service. The only helpful staff member I observed was Lydia who wore her mask the entire time I was there for all three visits and who appeared to do everything she could to help sort out my issues.

Review №32

2022-08-18 18:24:25

I think the employees leave their own positive reviews. This store is tiny and there is no parking in there immediate area. The worst part was, they pack you in like sardines and try to force you to stand or sit on top of eachother. I was told twice I couldnt stand in spots that created social distance even though I was not blocking any walkway or entrance. There was no customer service other than Your Name. Hopefully you wont have to wait 30 mins for them to say they cant help you. Ill be cancelling my service with xfinity soon.

Review №33

2023-10-31 19:25:55

Too long of a wait customer service is awful, you had one service tech talking about hunting & lakes for over an hour & all he had to do was fix a 20 minute problem

Review №34

2023-10-25 19:04:28

The best experience Ive ever had at this store in 3 years.

Review №35

2023-09-15 06:04:05

Arrived to a full house, I dont understand why, when most things can be handled online.I was there to drop off a modem rental - I was out in less than 10 minutes.

Review №36

2022-12-24 01:39:14

Worst place ever I went there and their payment machine was down and they had me waiting until they call your name.. I was waiting for like almost 2 hours and the employees was so rude.. I just hate going there I rather go to the one on Shaw at Fashion fair mall. It’s long way from where iam at but I rather go there just walk in and out simple like good 10min..

Review №37

2023-02-08 16:32:20

I like that they have comfy benches to sit while you wait. Of course, free WiFi via Xfinity too. Music was good and not annoying. My rep, Anthony was a great help and so personable.

Review №38

2018-01-19 11:34:36

Just came here to return equipment and I waited about 20 minutes for a representative. No biggie but the vibes were gloomy and boring. Anyhow the guy that helped me was nice to ask how my day was going and made me forget how long I had to wait in the end. Great customer service to be honest.

Review №39

2019-01-23 18:26:04

Not enough parking. As we entered you are quickly greeted by security by the front counter then there are so many people you have to wait nearly 30 mins-1 hour. Staff was knowledgeable but i had problems with my order that i received in the mail. I was supposed to receive it in 2 days and it took nearly a week.

Review №40

2021-04-03 00:38:58

Very nice, professional staff. You can go ahead and do a walk im, you are greeted at the door, they take your name, and you sit down at a chair. Then they call you up eventually. My helper was a man named Arthro, he was very respectful and engaging, and helped me get the best deal. I paid $50 down and it gets credited toward your next bill.

Review №41

2020-05-24 23:18:58

Came in to upgrade my package so they had me sign paper which was the line. Come to find out there is no line and they help whoever they feel like. I literally was standing in front waiting and they help the person who just walked in first. Watched them do this 4 more times before for I quiet and walked myself out.

Review №42

2022-05-05 19:23:04

Anthony!! Did such an amazing job with helping us save money and making it possible. He’s super friendly, made us feel welcomed and gave positive vibes.…needs a raise!

Review №43

2023-09-07 19:59:04

Get everything in writing. Will overcharge and claim theres nothing they can do. 6 months later, still paying for my FREE phones. Worst service I have seen.

Review №44

2023-06-15 20:07:48

Service was great didnt ask questions needed a remotw and they gave it to me

Review №45

2024-04-28 00:26:19

Is really good service

Review №46

2023-03-15 23:53:26

Takes for ever for them to help need to adults nothing but kids that dont know what there doing the kiosk machine say it takes check but it doesnt when you ask they dont have a clue because there ignorant Ive been a customer for 30 years and they keep getting worse the need to put a drop box so that you can drop your payment in this way the 4 workers that are standing around doing nothing can do something

Review №47

2021-12-14 06:06:57

Customer service was 10/10! Helped me with a plan I can afford and was super nice and informative. Did everything quickly and efficiently as well! Thank you Raymond Ortega!

Review №48

2023-03-29 16:03:36

Avoid this specific Xfinity store and look elsewhere. Some employees dont know what youre asking help about or completely mess up with billing information and accounts or they try to upsell you on packages. I was told I was gonna pay less than my previous phone company which was B.S I ended up paying $20 more than I was supposed on the cheapest line. So instead of paying $45 a month Im actually $65.

Review №49

2023-04-01 01:14:29

The workers were fast and efficient, however the store is dirty, not enough space or seats. Its obvious the building needs ALOT of repairs ALOT

Review №50

2023-10-26 00:55:35

Waited for 20min to get a remote control. Was then told I shouldve been asked why i was there and they wouldve given it to me on the spot

Review №51

2022-04-04 22:36:18

Speedy service clean store very chill music playing the people know what they’re doing however it’s crowded seating is not plentiful but when you’re being helped you have a seat. They also have an accessible desk which I found to be convenient for my elderly mother.

Review №52

2023-11-28 22:58:58

Slow wifi and discounts for hours at a time without any reason. DONT BUY THIS INTERNET

Review №53

2018-01-03 23:45:58

Crowded but service was fairly fast. Clerks seemed to stand around a lot even when people are waiting. I dont know the reason for that, so I may not know the whole story. Ultimately, they did not take care of the bill that I came there to have corrected. After getting 20 days of service I moved unexpectedly. I was on a month to month contract with no charges for short service, as I keep this was a possibility. After having the service shut off and turning in my equipment, they keep sending a bill for nearly $300 for those 20 days. 😣

Review №54

2019-04-23 01:15:02

Easy to pay my bill here. I paid at the automatic payment kiosk. The manager was there to help me step by step through the payment process.I came to the store on kings canyon rd. In Fresno again and really great service but a roach crawled on me twice and then it took a long time to be seen the second time around.

Review №55

2023-10-21 16:18:52

The young lady that assisted us was very friendly and helpful

Review №56

2021-05-18 04:11:55

Immediate response. Problem fixed the next day. Tech was in and out in 15 minutes, very professional. Followed safety protocols and was respectful of us and our animals. Great job

Review №57

2019-10-17 18:40:16

Amazing customer service, depending on the hour of the weekday it tends to be full, workers are polite and respectful; very helpful too. I just wish they had a store number to the store directly instead of calling customer support but I do understand why they dont overall best service.

Review №58

2023-04-10 23:34:13

Great customer service, but the cell phone coverage isnt the best. Im having issues with basic connections. I might be returning this phone.

Review №59

2023-07-06 10:06:17

Great customer service & very very friendly. Great prices on home internet service! Hands down! Ty

Review №60

2022-04-25 02:01:27

The girl that helped me was sweet she was very polite theyre helpful and I got done what I needed to do the I dropped off. Some equipment I change some stuff on my account.

Review №61

2021-08-16 21:43:36

Really nice lady there. Answered all the questions we had and gave wonderful advice. Fun to converse with too. Very good customer service.

Review №62

2022-09-21 07:24:33

I didnt like the fact that all I had to do was give them my card to set up autopay and I had two options....either wait for about two hours....or come back tomorrow after work again at 6:30 but with a scheduled appointment....I wasnt happy that they couldnt resolve something that simple right then and there.

Review №63

2021-06-12 02:00:29

Only one speed here: Molasse. Came to drop off equipment, was told to stand outside in the sun. Then moved inside to sit some more. Then waited some more. Was able to to complete 25 games of sudoku before I was able to hand in my equipment, then leave. Seriously, why on earth couldnt I just drop it off like the good folks on the phone said? There was no confirmation, no verifications, nothing. Literally handed it over and left, but I had to wait 40 mins to....hand it over and only thing I had to say was, Im dropping this off. Ridiculous.

Review №64

2019-03-28 18:17:50

After not being told we had to answer a phone call or the technician wouldnt come but only that someone over 18 needed to be home.. Our first appointment was cancelled by them. The next time was 2-4 pm so our plans for the day had to be cancelled and of course- The guy didnt show up by 4.. Way to run a Business!

Review №65

2023-07-03 20:45:09

Why offer cell service and then obligate them to your internet and cable? Let people know that if you dont pay for everything you offer just to get cellular service

Review №66

2019-02-21 20:17:32

Comcast is supposed to have terrible customer service, thats expected, but when they have procedures they should try to stick to them. Stood in the store and I knew I was to be called up next since everyone before me had been or were being attended yet as the person in front of me left, 2 sweet little old ladies went up to the Comcast clerk. Instead of taking their names and putting them into the queue, as everyone else had been doing, they just helped them, which was taking more than 15 mins before I decided to leave, after the 15-20 min I had already wasted there.

Review №67

2021-05-09 03:42:36

Great place I had a worker name Scott he was the best I’ve seen he help us out we told him what we wanted he got it done in 20 min or left was fast and easy no problem will recommend this place they will help u with what u need

Review №68

2019-11-26 18:21:40

Service was fast and easy for bill pay. The associate at the front desk, Felix I think his name was, provided us with information and got us signed in quickly. Carmen helped us with bill pay and even provided us with more info and help once we were technically finished. Comcast is trash but this store has helpful employees and fast service at least.Edit Nov 25: I returned to this store to pick up equipment and was immediately helped by Devlon Davis. He is incredibly personable and knowledgeable and made me totally redefined my thoughts on this location. If you visit this store, ask for this guy personally -- you cant go wrong with someone as helpful and kind as Devlon!

Review №69

2020-01-06 09:08:47

What do you expect from the area? It’s a hood store with half the employees being hood themselves. A level of professionalism goes a long way, however the manager is on a differently level the way he handles things, given the customers are super ghetto too, so I see where he’s coming from. I guess it beats driving to north FRESNO.

Review №70

2022-03-06 00:03:01

We had an appointment and Jerry was our agent. He helped us return our devices we no longer use. He also informed us about Xfinity mobile, we were hesitant to switch over but he went over all the details. We joined Xfinity mobile! He was very informative and professional. Thanks Jerry! 👌

Review №71

2020-11-14 12:44:15

Anthony aka “Tony” was awesome!! We kept in contact via text before going into the store. The morning of the release of the iPhone 12 Pro Max, I got in contact with xfinity mobile chat, and they informed me that I wouldn’t be able to get the phone in store that same day. Bummed out, I still went anyways to fulfill my promise of coming in as soon as the store opened. As soon as the store opened, Anthony was there waiting for my family and me. I then informed him about the iPhone 12 Pro Max and he said that today was my lucky day cause they only had 4 of them in stock along with the Apple Watch Series 6 in stock too. I then agreed to both and he started getting to work on my wants and needs. During the process, he treated us so amazingly and made sure we were satisfied and comfortable the whole time. At the end of the transaction, he found out I qualified for a discount on my monthly WiFi bill and got that started for me. He then got me a 20% off discount on a new phone case as well. He really gave the hookup to us and never pressured us into anything. He is a very funny, down to earth, and nice guy. Whatever service you need, ask for Anthony cause you won’t regret it at all. Thanks again “Tony” for your amazing customer service! I look forward to working with you again in the future!

Review №72

2021-10-25 05:51:59

Very helpful and knowledgeable. Wish the online and the by phone service was. Every time I have issues the store is the only one who actually helps. Thank you too all of those, at Kings canyon rd, Fresno.

Review №73

2020-06-21 02:04:34

Today I went with my parents to get us some new phones! The guy that helped us was named Brandon and he was very helpful, kind, and answered all our questions. We are very happy with our visit😁

Review №74

2024-03-17 23:21:31

Good customer service

Review №75

2022-02-07 22:08:16

If I have to sit here for 20-30 mins I dont want to have to listen to music that I dont understand. Or want to hear. If they play music, it should be a mix for EVERYONE. If you have the tv on, let people hear it. Its one of the worse stores

Review №76

2018-04-13 04:56:19

The staff is very knowledgeable and pleasant to talk to about any problems you may have. They have a great selection of phones to use when you get tired of using the typical companies mediocre service. If you havent been here yet, please stop in and check out the deals.

Review №77

2022-06-13 05:11:58

This location couldnt be more inconvenient. It has difficult parking and the store itself doesnt have enough space or staff to handle the number of customers that come in. Be prepared to wait...

Review №78

2020-11-04 01:12:03

Total lack of knowledge. Unaware of their own products or how to purchase them. I made changes with Xfinity over the phone. Quality customer service on the phone. She told me to make sure the store reads the notes regarding the transaction so I get the right equipment when I go in to pick it up. The store said they couldn’t access the notes. The store was unable to answer any questions I had regarding the equipment.

Review №79

2019-10-14 00:57:33

Amazing service! Cashier BHE *on receipt* had such a great attitude and personality! Really appreciated the great experience coming here. Thanks so much. 😸

Review №80

2021-01-18 08:00:13

Really good place for deals on internet and phone service plus more. Very friendly staff, helpful, the rep I had Reyna was very nice and helped me with everything I needed. Will definitely be back.

Review №81

2023-06-07 01:42:00

Brandon was more than helpful on a long stressful day of back and forth. I appreciated his help

Review №82

2023-02-08 05:35:11

Ask for Lex supper helpful and very kind I was expecting to be there for about 10- 15 min I was only there for approximately 3 min!

Review №83

2019-12-11 02:59:28

It was pretty busy. Service was very professional and courteous. The lead in charge answered my concerns to the best of his ability. Thanks to Alberto.

Review №84

2021-06-23 20:19:15

Customer services is outstanding very knowledgeable and friendly. I got the best deal !! I advise you to go to the store and check it out for yourself . Great service

Review №85

2017-12-09 02:41:05

Customer Service Is Bad. I Was Next According To What Was On Their Screen And The Counter Employee Called The Person After Me In Queue, And When I Said Something I Was Told “Oh Your Next”, No Apology, Had Looks On Their Faces As Of So What, Or If As It Was Funny. And When I Asked To Speak To A Manager/Supervisor They Never Came Out, So I Left. All I Wanted Was An Apology.

Review №86

2021-09-30 04:31:12

Poor customer service. Very poor. The only one who did a good job was the manager and the first sale representative who showed great professionalism. But man very bad experience

Review №87

2021-11-20 18:51:19

They dont even deserve not even one star I was a good client from here but this is just get me so mad and upset no one helps at all customers service is the worse in n phone and on the store they make me go to 2 different stores, and wen I call customer service they just Wana past me with another agent and again the same thing u guys should be ashamed of your self and should make the employee the made the mistake on my changing place to pay the mistake he made this is just so upset I really hope carma gets each one of you the did not help at all and you persons know exactly who you are Im not saying names but I do have all of the names we talk to ...

Review №88

2021-11-01 15:25:56

When i got there there were several people waiting to be helped and the staff were excellent and got us all taken care of. I was in and out in 10 minutes.

Review №89

2021-02-14 00:38:59

30 minute wait just to return equipment! When I was helped it took less than 2 minutes for the transaction and the team there was helpful so only knocking down a couple stars here.

Review №90

2023-11-11 23:00:34

No service and will not connect you to a human. Just gives you a run around.

Review №91

2016-02-26 03:37:22

There is this guy that works there and his name is Christian. I was helped by him twice and he was so rude. Someone please fire him. I walk up to the counter and already I was approached with an attitude. I had work with customer services for two years and I know how it is but he had no rights to immediately give me attitude.

Review №92

2021-10-04 19:46:52

Staff are so Kool, Also Service worker that came out to assist was very nice and provided great help. Thank you

Review №93

2019-08-15 04:12:54

Great place, fast convenient and the staff will help you with your problem fast. They love there job and you can tell by how happy to assist you they are

Review №94

2019-07-17 02:51:11

Our experience at the Xfinity store was not a pleasant one. There was an issue with the previous tenants in the apartment we moved into and they made no compromises to assist us even though we came from across country and had Massachusetts license. Very discouraging. We went to AT&T we were very helpful and curtious.

Review №95

2023-04-20 04:27:02

People have no idea what customer service is. Wrong equipment, not once, not twice, three times. SMH Im done.

Review №96

2018-12-09 11:31:41

When in around five thirty on a Saturday to replace our modem. Staff was nice and friendly. Left around six. Took about ten minutes to hook up and do the set up over my phone.

Review №97

2020-02-20 04:47:36

Everyone has great customer service we notice with each individual customer. Celeste assisted us and we appreciate Celestes patience. Thanks to her!

Review №98

2019-11-16 06:44:41

Fast service but there are cockroaches in the store. When I brought it to one of the employees attention, he said he knew about it. He said people are nasty and they have to take equipment that are returned. And sometimes there are roaches. It was gross and subway is connected to xfinity. He told me to not worry because they are moving their store

Review №99

2021-08-05 01:06:30

I was told I was eligible for an upgrade for a new modem that would make response time faster. Got the new modem and nothing (phone, wifi) wouldnt work. Returned the modem and the guy at the Xfinity store tells me theres no difference between my old modem and the new one. So why did I just waste an hour?

Review №100

2019-08-08 15:13:30

Very easy process and very helpful young lady who helped my wife and I start up internet and TV service. She did all she could to explain and give us the most promotional prices available, my wife and I were happy with the price and service.

Review №101

2022-01-14 21:25:02

Went to drop the cable and home phone, I just wanted the internet. Took in the equipment & I still have a 187 00 bill due for 5 days use. So my experience is not good

Review №102

2020-10-22 16:02:50

Horrible. I changed my package and 3 days later wanted to change it back to what I had and was told my price went up $30 in 3 days! Packages are a scam and whoever answers the phone decides what your price will be. Will be changing my provider immediately.

Review №103

2020-01-23 23:34:30

I went w/my sister Vera to pay her bill the security guard greets you as you come inside. Theres enough space where you can sit but customers bring their children in and instead of sharing a seat the children takes one each. So when others come theirs nowhere to sit. Theres also a kiosk machine if you want to pay your bill & if you get stuck? always ask for help...

Review №104

2019-09-18 20:51:21

Staff super nice and very helpful. They were fast, showed us how to set up. Did it when I got home and it was super easy.

Review №105

2021-02-07 20:19:29

These people will try to scam you one employee is a scammer who scammed my friend from his phone service. I had a bad customer service some guy was saying that he was going to put my name in less he didn’t So don’t expect people to do things for you and that place they won’t even help you or find a good package deal for you but they try to screw you over with high price package deals.

Review №106

2018-08-16 04:04:07

Friendly service. Typically not very busy. Far better than the Riverpark location. Efficient and timely, usually 15 minutes or less here.

Review №107

2020-01-04 22:56:46

Arrived at 2:30 on a Saturday and 12 people in front of me, total disorganization and attendants mostly on break with a room full of people. I was returning equipment - That’s it! No return area and being told 30 to 45m wait!

Review №108

2022-08-26 22:05:52

They have so many hidden fees its ridiculous.I asked if they knew were the extra fee was from he said it was from 2 months ago..Like really how can u say a person is caught up with there bill and a extra 100 dollars comes out of nowhere with no explanation as to where it came from.If they didnt lock me in a contract I wouldve went some where else like wow..very upset customer here

Review №109

2019-07-11 01:08:52

I am told I can upgrade my phone but when I get to the store I am told it would cost me 175 for each phone to be upgraded. Waste of my time and gas to find out what I should have been told when I spoke to XFINITY at home. Cannot wait to get these phones paid off so I can get rid of XFINITY. Do not know if I will keep my phone or just go stone aged and get rid of all phones except a house phone. I went to two different stores and I was treated really rudely by both men who was supposed to be helping but I was so confused from them I just left.

Review №110

2020-03-10 20:09:08

Great customer service. Nice clean store. Less than a 10 minute wait. Multiple staff members

Review №111

2022-04-22 23:12:47

The service here was excellent man you can get your issue resolved in a timely manner

Review №112

2019-06-14 21:09:33

Today, I met with a customer service at Xfinity who was extremely rude. He claimed he didnt know the answers or anything that we were asking him (the questions were about our internet speed and price of it). He even had the audacity to be angry and slam his hand on the counter. Not only did he not answer any of our concerns, he had made us feel very uncomfortable going to ask for another customer service at Xfinity.

Review №113

2021-06-29 02:40:58

Every year I have at least 6 issues. Promise of credits not received. You cant speak to a person. Over all terrible

Review №114

2023-08-07 15:34:35

The store is always crowded, however the sales representative are always pleasant and courtesy.

Review №115

2017-04-19 23:51:58

Sometimes the terminal acts up. But the staff was professional and helped me solved my issue quickly. I really appreciate since Im on a tight schedule

Review №116

2021-11-30 20:24:17

Called tech support instead of using online support. Online chat was a huge waste of time. Maggie the phone support tech fixed my long standing data dropping out problem.11/30/2021 Xfinity data on an Xfinity iPhone drops out sooo often, a YouTube video stops 5 times to catch up. A webpage takes over a minute to load. Xfinity support is a joke. It takes 20 minutes before chatting with a tech, and then the tech just makes things worse.

Review №117

2021-07-22 01:55:39

Went in to get my cable box replaced and had few questions. Quick and fast got it changed and questions answered. Great costumer service from Tang V.

Review №118

2020-08-19 21:52:37

This place has excellent service and a very clean and inviting waiting area. I like the big TV they have playing movies and music for us guests, its a very nice touch! Its little things like this that make me happy to have service with Xfinity.

Review №119

2018-09-29 05:07:54

Devlon the agent in this store was very helpful and patient with my issues. All the agents was very nice too. So far I am very satisfied with my new network with XFINITY mobile. Thanks again👍

Review №120

2018-12-21 21:03:50

Went in to this store and immediately I was welcomed by Devlon he has amazing customer service and he answered all my questions thank you and keep up the good work.

Review №121

2018-06-10 04:47:59

Its about the only thing good that I can say about Xfinity and Comcast is there stores are pretty nice! Its not an awfully big chore to take back down your Comcast box and your modem and the parts that go with it to return them. Ive done this before I did it was AT&T and they just had me put it in boxes that they sent to me and drop them off at UPS. But I had the choice to drop it off at the Comcast store or should I say Xfinity store. LOL either way its the same place wasnt so bad if you ever need to go there go there the people are nice easy to get along with and they will help you out with everything you need.

Review №122

2019-06-04 22:26:14

Great service provided to me today by Victor Cifuentes. He was very helpful, bilingual, and welcoming. He set us up on the right path. He helped with the internet and voice service we needed. We had AT&T prior to Xfinity we were basically overpaying. We are excited to start a new chapter with this internet and voice provider.

Review №123

2020-09-14 22:11:01

Awesome service might have to wait a little bit but its worth it. Always get a good deal on my account.

Review №124

2017-09-01 01:36:29

They took care of business but it was not fun facing a very unfriendly crew. This was surely one of the worst customer experiences I have had in a long time.

Review №125

2020-07-19 21:37:49

Cool dude behind the desk had us in and out in less than 10 minutes. The place was safe and clean. Great experience.

Review №126

2023-02-07 01:38:19

Great service and great staff, Robs rule the world. Lol

Review №127

2022-11-29 19:09:39

When I cant pay my bill - In the store, with a sales associate, with cash.NO CASH!!!?!???Yeah - if Xfinity cant trust their employees with cash ...Clearly, they dont care about the customer.

Review №128

2023-11-20 01:24:40

Using the kiosk machine too pay is so easy

Review №129

2017-12-07 22:11:32

This Xfinity Comcast store is very well designed they have a quick check-in process even though theres usually always a lot of people there! They always have a security guard on staff and plenty of workers available theres even a couple kiosks where you can pay your bill without waiting online with card or CASH!!

Review №130

2018-05-08 13:26:03

Spent over 45 minutes in the store just for a free cable cord😠😠😠. It took sooo long that I ended up leaving and missing my Daughters Open House. SLOW SLOW SLOW!Security guard is only there just in case a fight break out between an customer and employee. WOW!***EDITED*** When we went in the next day, the security guard had a cord available for us. About a week later, had to go in for a remote... It was an in and out situation. I guess Xfinity had to be notified that sometimes people only comes in for small things and it shouldnt take so long🙂

Review №131

2016-10-19 01:37:08

Some of the employees are nice but theres one that was extremely rude to me & all i wanted to do was return a cable box.. it was very uncomfortable for my family & i to be talked to so disrespectfully & i hope i never have to deal with her again..

Review №132

2021-08-02 06:34:19

I really had a good experience for it being my first time going to an Xfinity store the sales rep was awesome he was understanding and he was very thorough I really enjoyed his service

Review №133

2019-06-23 05:53:49

Extremely helpful staff and i felt like they genuinely cares about me getting the best price and product!

Review №134

2020-01-02 23:45:04

Great customer service. Respect for all people of their community. Thats hard to find. Keep up the great work.

Review №135

2021-06-10 07:05:43

Did not have a clue what I was referring to, and when she did not as advertised. These internet providers are making up this benefit as they go along. And according to the FCC it is simple. I called one company and they want activation fee for the free government Wifi program. 25.00.

Review №136

2023-11-11 07:00:39

The best its ever been for me.

Review №137

2016-09-07 17:27:33

Hey Before this place seemed not so good. But today I had to make a visit and the women were great! Kind & sweet. Thanks ladies. I dont mind visiting this place now. Good job employees of Comcast. All It needed is a bbq like a potluck and I coulda stayed longer haha.

Review №138

2019-11-06 21:05:34

Alfonso provides excellent customer service! He is fully knowledgeable about Xfinity services lines and equipment. And, his amiable personality gives me a high degree of customer satisfaction.

Review №139

2020-05-27 21:30:08

These stores have no public service capabilities. Their only there to sell you a phone but not to teach you how to use to phone you purchase. Also the phones do not come with any written or pictorial directions. Basically Xfinity sells you a small box (phone) and expect that you magically know how to operate it. They dont tell you that even though you have had the use of cell phones for years, havent changed your habits ( times of use or locations and amounts of data retreived)

Review №140

2021-06-06 21:09:53

Great customer service friendly and supportive 👏 thank you Anthony for your excellent professionalism helping me

Review №141

2022-03-29 16:57:59

Ryna and Scott are super duper. I tell the few folks I know in Fresno and every one in Waldorf about my visit to Xfinity on Kings Canyon Go there, they will hook you up

Review №142

2024-03-22 00:24:49

Picked up equip.ent

Review №143

2018-06-02 03:02:09

This store was completely packed full of people and not all of the teller booths were even open to help people. Very poor customer service. I will never return to the store.

Review №144

2021-10-08 06:29:42

Quick service. Just needed to get a new remote. Friendly people. Lots of smiles under the masks

Review №145

2019-05-21 06:23:08

Very busy place and long lines but customer service is excellent, they will help you get in and out if you let them know exactly what you there for.

Review №146

2019-06-21 21:04:21

Customer service was great! Felix and management worked very hard to find me a good promotion plus! Thanks Linda.

Review №147

2020-03-01 17:42:17

They are friendly people but could not help. My Soap Opera came in Spanish. I wonder what other customers thought of the Spanish People.

Review №148

2023-02-16 06:10:36

They make you feel comfortable and they are very helpful.

Review №149

2021-01-05 22:53:20

Worst service ever...do not come here! The employees have no clue what theyre doing, the management is even worse. Took over an hour just to pick up my router. And they get mad if you stand on the side walk in front of Subway.

Review №150

2023-05-20 00:25:41

Returned my equipment, Ty Xfinty!! 😊 for the service, it was a great experience!

Review №151

2022-07-25 17:16:33

Dont fall for the bundle wireless and wifi service promo that ends on the 27th of this month they said that it was a phone on them bit forgot to mentioned that we still pay for the phone

Review №152

2021-03-03 01:59:26

Lucky, I came here, lucky I met lucky, I just came to drop equipment off since I purchased my own, and was so seamless, really enjoyed the quick visit.

Review №153

2019-11-27 15:03:45

Terrible customer service, I had an issue my with my bill, offered me different package that is completely useless to me and then said well thats all I can do, call the 1-800 numberI expected a little more effort from them with all the other competition out there.Complete waste of time

Review №154

2022-08-23 02:40:21

Great experience. Ask for Mariabelen, she was knowledgeable and kind and efficient.

Review №155

2022-11-03 18:15:23

Great service staff will help you with transfers and any problems you have

Review №156

2020-03-07 04:49:29

In general -- needing service from them is a minefield. Walking into any of their stores you feel bombarded by an endless pitch to buy, buy, and buy. In my opinion, you are off saying goodbye. While the service model generated in the 1990s - 2000s to replace the VHF/UHF bands of television seemed promising. Cable television has taken over mainstream television. The behemoth that we face should is far worse than the one we had before. If there is a silver lining to the problem, it is the concept of streaming via internet.

Review №157

2020-11-21 05:17:51

I went in to change my service and return equipment..all staff was friendly and professional..Reyna was very sweet and the manager Manny was helpful

Review №158

2020-12-03 06:51:48

Comcast rips people off!! I had triple play 169.00 a month but they bill a month ahead and every time I payed the bill they charged 350.00 or 450.00 how do I keep paying every month and it keeps getting higher and higher!! Becouse Comcast double bills.So they ripped me off!! And I was there customer for years!! I moved and transferred my cable but they givgivee two different account numbers. Keep your receipts!! Check your account numbers!! Look at your bills!! I downgraded!! And now I went to other options and got the same channels and I pay less now!! So thanks Comcast for ripping us off!! Very unprofessional!!okay its now December 2cnd 2020 and I have to say Comcast has been improving now they work with us and help us keep it in our budget and taking care of the customers. Thank you Comcast

Review №159

2020-06-15 20:29:35

They are the best.. phone services are good too, my husband & I have it. I do recommend it. They do work with you.

Review №160

2022-07-12 06:42:29

Love that they have self serve kiosk to avoid long lines, and very good atmosphere inside when your there, customer service is great.

Review №161

2021-12-03 21:36:43

Great business, prices, and equipment. Employees are kind and extremely helpful. Praise YAHSHUA HA MASHIACH Shalom Shalom

Review №162

2022-04-22 00:50:09

I love the way Anthony help me... Fast and easy.....he also Explane about Mobil services.. .. excellent job... Thanks Xfinity

Review №163

2017-05-28 21:41:40

The employee that helped me with my account ownership transferred did something totally different that the end result wasnt even an account ownership transferred. I was left with two running account at the end of the day and only to find out bills are still being generated on the old account.

Review №164

2017-12-03 20:55:11

Super fast and easy to return equipment. Very clean. Friendly staff greeted us at the door.

Review №165

2020-08-24 20:42:50

Once you finally get to speak to a human, it was a very good experience. I needed to cancel my service because we moved where they didnt offer service.

Review №166

2019-04-15 22:32:44

Suspicious equipment or installers. I dont trust the service anymore and i cant avoid it. Either the equipment or the installers might have put audio spyware in some of the homes.I think they shoukd be investigated for spyware and the walls and houses they installed it in should too now.

Review №167

2021-06-09 04:03:04

Good customer service but definitely need a new manager that Romeo is a joke thinking he can yell at clients very rude especially coming from management!!

Review №168

2022-06-22 06:52:11

Went to pay bill. Agent that helped was great. Loved his customer service

Review №169

2021-03-19 11:03:32

I love that place it was great!!!! My salesman was hella cool and got me want I wanted thanks

Review №170

2018-03-06 03:37:48

Super busy long wait time but the employees were patient and very helpful

Review №171

2020-09-11 22:57:00

Ive always had good customer service whenever I had to go into locations, instead of online chat

Review №172

2021-12-28 05:11:07

Excellent service and friendly staff. Very informative no confusion.

Review №173

2020-03-16 22:00:20

Excellent customer service, except waiting time to be seeing was approximately 25min

Review №174

2023-02-27 23:56:21

The kiosk machine was having trouble taking my cash took a while to make my payment

Review №175

2017-07-29 07:47:36

The lady who helped me in the store was awesome, but the man who called and threatened me that he was going to shut off my cable was freaking rude after I had already paid my bill, that ass never apologied after he was so rude and Im very angry with him.

Review №176

2019-03-12 14:34:40

The mobile side of Xfinity is horrible always having system glitches and issues do not get phones from them go elsewhere or youll be disappointed when you have to deal with any customer service issues because they change there policies and procedures frequently wouldnt even let me upgrade my phone was told to come back when the system changes in a few weeks went back and the system was still down

Review №177

2020-10-26 20:44:21

The staff is very freinly, knowledgeable and fun to deal with. Well organized!

Review №178

2020-12-11 05:33:13

The staff had covid guide lines perfect and you dont have along wait time

Review №179

2016-12-01 16:15:29

Horrible customer service. Was not greeted when I sat down. Did not let me prices on different packages. Yawning in front of me and making it obvious. Upon finishing up did say thanks for connecting with Xfinity.

Review №180

2019-08-15 16:02:44

Perpetually crowded, but great staff. They provide you honest help!

Review №181

2018-07-01 19:20:47

Theyre always very helpful, but you better come knowing youre going to wait. Always packed.

Review №182

2017-08-21 19:41:14

Waited an hour then the rep didnt know what they are doing. Had to call into customer representative to get help.

Review №183

2019-11-23 22:22:38

For the cost of cable/internet, if a patron pays consecutively 6 mo. increments, he/she needs an incentive. Whether its a privilege to have this particular service in a hm., the cost is insane. Do the CEOs think of others? Im not referring to programs catering to help out either NOPE!

Review №184

2020-03-05 22:42:17

Booo.... Cant give this place a low enough rating. Rude and uninformed employees. Too bad you are forced to utilize the service of this store if you have concast service...

Review №185

2020-01-22 02:58:32

We had a good experience. It was quick and the customer service was excellent.

Review №186

2022-04-22 18:53:11

Make an appointment and still wait for 40 min. not sure why they need appointment for. funny

Review №187

2017-08-02 15:08:33

Sorry I can not say anything nice about this place the guards act like your robbing the store the workers rather talk then to help the customer wish it was better

Review №188

2017-04-05 20:26:41

Really excellent staff - friendly and appreciative of your time, even if they give you discouraging news.

Review №189

2022-04-26 10:01:20

Just setup an appointment when they open and youll be in an out. Otherwise you may have to wait awhile.

Review №190

2018-06-11 18:37:00

Excellent service....knowledgeable people...we saved by upgrading our equipment...thata boy!!!

Review №191

2016-09-10 05:19:59

Always concerned about customers helpful threw the whole process, offering the best packages

Review №192

2020-08-07 01:10:22

Scott was a consultant that helped us today and he was awesome! I really recommend going to this Xfinity store because everyone is so sweet!

Review №193

2020-01-09 05:40:52

Great place to get super fast and friendly services for your home Home phone, Cable and internet not to mention Home security and even Mobile phones Stop in Today and ask for Miles

Review №194

2018-12-01 04:50:28

They were so quick & helpful! nice store too...

Review №195

2020-07-23 17:33:04

Friendly service. Very cute and friendly ladies..lol Phone service store inside also.

Review №196

2018-03-10 16:47:08

Service there was great in and out answerd all my questions.

Review №197

2018-02-02 03:11:01

Good customer service, but wait times can vary.

Review №198

2021-07-26 01:55:53

I was greated at the door and was given a seat. Waiting time was less then 2 minutes.

Review №199

2018-08-20 01:48:21

According to their website, I should get $150 off for iPhone 8 256G while supplies last. But they refused although they told me they had it, without any explanation.