Xfinity Store by Comcast Branded Partner in Oakland

Review №1

2024-02-07 21:46:42

Reana was the best. On a cold day, in a hurry, Reana helped me get through my pick-up fast and quick, answer the questions that I had. The customer service I needed today.

Review №2

2024-01-01 21:30:16

I went into the store today to exchange boxes. The young lady didn’t allow me to finish my request. She walked in the back and brought out the same box. I then ask her for the Wi-Fi box. Without checking she said she didn’t have any. I checked with Xfinity customer service and they said the store has 10. You need to fire her immediately. I am going to cancel Xfinity after being a customer for 37 years

Review №3

2024-01-25 23:41:05

I was about to give Xfinity a 5 star as Andrew made and excellent work providing service. I could not pick up the modem on time, and apparently, they canceled my modem and account. I called technical support, and Zam told me what internet plan he will give me is the same as I inquired before. However, that is not the case. What I got is a much more expensive price at a more inferior service. I feel like I got scammed. Though Shilpa tried to help but unfortunately, he/she cant as I already approved the service.

Review №4

2023-11-16 21:03:55

Dropped by to cancel my cable subscription and was dreading the experience. The girl who checked me in was super friendly and the guy who did the cancelin’ went above and beyond to help me out. Once cable is back in my financial cards, I’ll return.

Review №5

2023-11-28 22:50:29

I came in yesterday to drop off my equipment as I moved and didnt need new service where I was going. They were attentive, professional, fun and multitasked to get my account closure done. If I need to go back to Xfinity in the future, this is where I would go.Thanks Team!

Review №6

2024-03-29 15:07:04

Wonderful, amazing, kind, and knowledgeable staff. I am very happy that I left.

Review №7

2024-03-21 17:35:16

Very nice and professional young lady helped me out informative fast and friendly

Review №8

2023-11-23 18:33:14

Thieves ‼️They took my card and stole the card information and used it right that day after business hours. Be careful don’t show them any card or SSN ‼️ How is that even possible.Bunch of thieves collecting peoples information all day????

Review №9

2023-09-24 08:48:27

Walked in and overheard the manager Kalani call her employes N*groes.... Not a safe or comfortable environment.... will not be coming back

Review №10

2023-06-08 21:46:47

Worthless robot answering machine...quality of service is collapsing with the staff reductions....dont bother calling if you have questions other than how much they want you to pay...