Presentation on Map Reviews Nearby

Xfinity Store by Comcast in San Francisco

3.6 (199) 2186 Geary Blvd, San Francisco, CA 94115, United States

Categories

Business to business service
Burglar alarm store
Internet service provider
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

San Francisco, City and County of San Francisco, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:Closed
Tuesday:10 AM–6 PM
Wednesday:10 AM–6 PM
Thursday:10 AM–6 PM
Friday:10 AM–6 PM
Saturday:10 AM–6 PM
Sunday:10 AM–5 PM

Edit info

Total reviews rating 3.6

199 Reviews for Xfinity Store by Comcast 2024:

Review №1

2024-05-31 20:14:26

I went to this place to drop off the Comcast flex box. I did this for my another account in Sunnyvale 3 years ago. It was simply a matter of getting receipt right after dropping off the box.But this office is different. First of all, there is no indication of how to get a person to serve you. So people just wait around the front door. Finally a male employee showed up to give each of us a appointment time.I was the second one to be served. During the time when he put my name in the reservation list, I complained that I just needed a receipt for the flex and asked if I could get it instead of a later reservation. I thought that customer can always give input to them. But I was wrong. This Xfinity employee’s face turned to blue and he immediately asked me to leave without confirming my appointment time. I pointed out that you should confirm my appointment time by a confirmation. But he totally ignored me and jumped into next person in the line. What a rude employee and bad service!

Review №2

2024-04-17 01:53:40

Nashae helped me navigate as soon as I walked in. Then helped me confirm an order and walked me through further discounts. Then every time I raised a question Nashae knew exactly what I was asking and things to watch out for when it came to billing. Very knowledgeable and speedy. Great experience.

Review №3

2024-03-01 02:22:32

Dominics assistance was truly exceptional. He effortlessly facilitated the transfer of my service to a new location, initiated a new service at my current address, and expertly handled our mobile lines. The prospect of managing all these tasks was daunting, but Dominic simplified the entire process. That Xfinity location boasts numerous outstanding agents,

Review №4

2024-06-15 00:51:46

My mom and I had a great experience here!Naomi Azraee- Rattananont was super kind and helpful. She is very professional and patient!Thank you Naomi!

Review №5

2024-03-13 23:08:21

Tiffany Garcia is an awesome customer service representative. She process the transfer services to my new address quicker and smoothly. Well explained about the process and she helped offed me a great deal for a Superfast internet. Overall excellent service and the staff are very nice and friendly.

Review №6

2023-08-17 17:13:56

Had a smooth experience at this store. We went to get our routers for xfinity and got our token numbers. We had to wait for 10 minutes or so before we got our xfinity router. The staff members are quite friendly and answered our questions patiently.The store is maintained well and would recommend this store to anyone.

Review №7

2024-07-02 04:20:01

All of my questions were answered, An update to my account, a great experience.

Review №8

2024-01-18 21:44:12

Went in looking for troubleshooting help. After calling the customer service number multiple times, I waited for an hour, met with somebody, then waited for two weeks for the technician to get back to me after bugging him multiple times. Only to be finally told that I need to reset my phone.No apologies. Completely disrespectful and unhelpful staff. I lost business waiting for these people to get back to me with a solution. Please please do not waste your time like I did!!!

Review №9

2023-12-14 21:24:57

Horrible experience every time I need to contact them. DO NOT RECOMMEND. I spent hours of my week on calls and with the live chat to get absolutely nothing resolved and it was all due to a mistake on their end. So upsetting. And responding to your response below: no, I will not click on the link after having spent 1 hour and half in the chat with your assistants already today. I am done with waiting, I’m sorry.

Review №10

2024-03-13 00:31:49

Good luck dealing with this company. I can’t even tell you how many problems I had with Xfinity internet. If you can get away from it just do. You don’t need cable either; I haven’t had it in years, you can stream everything now.

Review №11

2024-05-12 23:35:41

Helpful and friendly staff. They’ve resolved my issues quickly.

Review №12

2024-01-09 18:16:21

Rude staff (on the phone)Bad customer service (on the phone)Giving false sell info, get you hooked with something else than they sell from their mouth (in store)Installation ( the guy came to your house): lazy, hates his job, do minimum.Hidden fee, said no charge, but then charge you secretly some times later when you don’t pay attention

Review №13

2024-02-28 01:28:09

Avoid this location. Go to the one in stonetown. David told me my phone could easily be fixed and then told me he couldn’t do anything after 5 minutes of playing with the settings. He told me to call xfinity support instead of trying to take care of the problem at the store. I left without a working phone and the phone rep told me that my issue could only be solved in store. The other xfinity location will get you better results

Review №14

2024-06-05 18:03:53

FIX YOUR WEBSITE. IT’S IMPOSSIBLE TO LOGIN HALF THE TIME AND THE OTHER HALF ITS IMPOSSIBLE TO MAKE PAYMENTS! YOUR STORE WOULD HAVE MUCH SHORTER OF A WAIT QUEUE IF YOUR WEBSITE ACTUALLY WORKED!!!

Review №15

2024-01-11 13:12:54

Terrible, Arrogant non service. Stopped in to drop off my Comcast modem and was told we dont take those, but if you want to leave it theres a pile of them in back and it will get picked up at some point. Asked for receipt and replied no we dont give receipts. The whole time I noticed he was absorbed in his cell phone. (To be continued)

Review №16

2024-01-18 21:20:09

After suffering through multiple calls to support I went to the store on Geary st and Bryan helped me get all the correct discounts as advertised for combining Internet and two cell lines.Xfinity services are so complicated even most employees dont know how to navigate. Bryan did. Go there and ask for him by name. Hes doing the (financial) lords work over there.

Review №17

2024-04-06 19:06:26

If you don’t want mobile service they refuse to talk to you. Want to upgrade your internet. Sorry unless you commit to xfinity mobile they basically walk you out and tell you to go figure it out online.

Review №18

2024-05-14 16:00:05

Went in and got out with problem solved in 5 min. Great job, guys!

Review №19

2024-03-20 21:02:14

Awesome customer service. Bryan helped me solve an issue I had returning equipment. Thank you!!!

Review №20

2024-01-10 20:12:59

Helpful staff, they can get quite busy so if at all possible try to call ahead to make an appointment it can save you a lot of time.

Review №21

2023-09-13 12:29:26

Complicated because the staff is amazing yet I cant seem to get my cell functioning in an understandable manner.They are fast, knowledgeable and This place is so clean and run well Which is no easy task in a place with a pace that is high energy.OK this is just a tiny pet peeve of mine being that I am slightly deaf and require close captioning to understand anything that Im watching on TV, If you run a store that has shows going, please include the hearing impaired by turning on the closed captioning.Thank you.

Review №22

2024-04-09 16:10:00

Std answers to call help. standard runaround to choose options. They never called back.

Review №23

2024-02-07 12:58:17

I WISH THEY WOULD EXCEPT CASH PAYMENT FOR BILLS BECAUSE I REFUSE TO ALLOW THEM ANY ABILITY TO SNEAK IN THEIR SURPRISE CHARGES & HAVE TO GO THROUGH A WHOLE PROCESS OF LIFTING A STOP PAYMENT & THEN PUTTING IT BACK ON JUST TO PAY MY BILL!!BOO.!!!

Review №24

2023-08-16 01:45:26

A guy named Drew was supposed to help us out but was super rude and wouldnt answer our questions, literally shoved the tablet at us and told us to figure it out ourselves. When we asked more follow up questions he just said I dont know, Im tired of this, got up and left. The manager Brian came running over and helped us out and answered all of our questions in a couple of minutes, he was nice.

Review №25

2024-04-24 07:27:14

Gave em their equipment right through the front door years ago and they still messing up my credit

Review №26

2023-05-01 21:44:20

This company had the worst customer service of any utility. No matter what, you are stuck on a loop with a computer. I wanted to ask some questions about getting phone service. The system wouldnt put me on with a human. Round and round with inane comments. So I looked up a store. If you call that store, you getbanother dose of automated nonsense. If you can avoid this company, do so

Review №27

2023-10-23 22:27:01

Came in today to add a additional phone to my plan and Jondrew Lachaux help assistant me with that. His customer service was excellent and very rapid. Thank you again Jondrew

Review №28

2023-07-30 01:55:29

Great store knowledgeable staff. The store manager really went the extra mile helping me out. They have fantastic bundle going on if you combine your home internet and mobile cell service. Highly recommend!

Review №29

2023-08-02 03:10:51

These people are extremely rude and don’t know how to treat customers properly. Every time that I go there is just a nightmare. Staff is very negligent and with a negative attitude towards customers. In this case ; I just went to find out the compatible modems with Xfinity and the representative rejected my request and mentioned “ if you have internet you should know how to find info” … If you look for support without buying them services they aren’t going to like you. One star is a huge compliment for these people. What a rude people Xfinity

Review №30

2023-07-01 01:46:04

I had such an appointment up to pick my router up in the morning and the day of the appointment for 6pm I was running late so I ordered an Uber which cost me about $15 to rush to appointment and was late arriving at 6:05. I go to work myself into the store and they are locked I knock and they Rudely informed me that they close at 6 Anchored under no circumstances deliver me that router I had ordered for my appointment at 6 o’clock. Because they closed at 6 o’clock. There were no indicators on their store of them closing at 6 yelp page says that they close at seven their sign on the door says they close at seven. Even when I called Xfinity to figure out what was going on there customer service agents were confused as to why they weren’t closing at seven.

Review №31

2023-07-18 16:22:47

Probably the most frustrating experience ive ever had caused by total negligence of one of your staff members. i had my internet shut off on approx june 17, brought my modem and stream box in the day before. i shut my internet off because i was moving to southern california to peacefully study for the bar exam which is now in six days. staff member there (blonde male probably in 30s) behind the desk told me to drop it off and he will scan it and itll automatically go into the system with my name and itll be complete. asked if he is sure i dont need a receipt or to do anything, and he assured me i didnt.ten days later i get an email from xfinity to return my equipment. in the middle of my studying i take two hours to try and speak to someone who assured me itll be taken care of and just takes time to show up in their system. a week or so later, another email telling me to return. i try to call again, again interrupting some extremely import time i need to study, and then after the insanely frustrating experience of not being able to speak to a person because I NO LONGER HAVE AN AN ACCOUNT so i cant get through the phone prompts, a woman again assured me itll be fine and she will make a note to suspend payment for the issue. i again ask twice--youre sure i wont be billed? please check the camera on the date. i returned my things.guess what email i got this morning? ill be charged if i dont return the box and modem which i have spent hours of my time trying to convince people i have returned, since it is not possible to speak to a human from this store.to make matter worse, i am in southern california, with no xfinity stores anywhere close, completely helpless wasting my important time because your staff member at this store who assured me it was cool to drop my box off. on top of that i am a law student (now grad) so i do not have much money, so my account was attached to a debit card, meaning i cant even dispute it, nor do i have the time, as mentioned above. i am wasting time as a type this, yet again. i cannot take time out of my day yet again to call after i write this, and either way it would be futile. so im sure ill be charged for something which is the fault of this employee despite my multiple attempts to fix it and timely return of my equipment.when i move back to SF next month, i will make sure the apartment i move into does not require xfinity as a provider as my previous building did. thanks for making my bar study even more miserable.

Review №32

2024-05-22 08:35:11

Customer Service is Terrible. I do not recommend Xfinity at all.

Review №33

2023-11-26 21:46:19

Terrible service rude customer service try to upsell me stuff when I said no. Want to switch my internet modern they gave me trash!!!!

Review №34

2023-06-12 04:56:45

Automated phone service and chat is an ABSOLUTE NIGHTMARE. Wasted 10+ hours of my life trying to get my problem solved. Constantly given answers with no actual solution just to get me off the phone. Manager at this store told me to setup router on my own, yet EVERYTIME, despite following the instructions, I have to go through the chat for 1+ hour to get connected to a human that can barely solve my problem. Had my bill doubled and still not even getting 1/4 of the internet speed I’m paying for and go some days without internet service and still be charged for it.

Review №35

2023-08-06 17:34:43

For business owners or in the med field THEY SUCK trust me the customer support makes you want to commit suicide. trust me. they literally suck. they have made my new customer experience the worst i wish i never signed up

Review №36

2023-12-16 22:08:42

Carlos did an amazing job! Super friendly and helpful.

Review №37

2021-08-24 06:04:56

The store has good interior design and facilities. Staff are friendly and helpful. When I walked in someone asked my name and then they called me according to the order. The waiting time was around 20 minutes each time I have been there (Ive been 2 times).There is a public parking just next to the store. The parking looked convenient and according to the signboard it is $2 per 15 minuets. However, you can park on the street and pay to meter device which is cheaper and finding available spot was easy in time of my visits (early afternoon).

Review №38

2024-02-07 07:54:23

Friendly staff, but you have always wait

Review №39

2023-06-04 03:55:54

Super helpful staff. They took the time to completely resolve our issue and made sure that our phone lines were working.

Review №40

2022-08-18 01:14:23

Very disappointing experience. The reps in the store tried selling me a plan at 95$. Luckily I realized the SAME plan was available online for 70$. When I showed it to them they said, Yes we can add the offer if you want. They also did not add the flex device to my account, and added a voice service for an additional 10$ which I did not ask for.

Review №41

2023-02-03 04:20:30

Horrible service not for the community treated me with Racial bias. Tried to just sell me anything and treated me like I was ignorant and told me he would write it down for me to understand basic math he was trying to hide the monthly charges totaling with everything and tried to make me purchase 13 instead of 12 stating it’s only a $100 difference but that is not what I asked for disgrace full the manager and the whole team had micro aggressions. I will be contacting corporate

Review №42

2023-05-17 16:07:56

Nice in the neighborhood, convenient service. They ask >hi how can I help you, when you walk in the door. In and out service and no long lines. ☑️

Review №43

2022-01-12 00:56:35

I went in to get replacement remotes for my work cable box and personal account. I went in spoke with a really nice representative. I told him my name and what I was there for. I gave them my account number for work and they gave me the correct remotes that I needed. Then I told them I needed one for my home account and they asked what it looks like. I told them and they gave me the correct remote FREE of charge. I came home and worked on getting it paired. I had some difficulty, but I finally got it. Thank you Xfinity!

Review №44

2024-03-14 14:32:10

Good service and prompt assistance.

Review №45

2022-08-06 08:28:34

This place seemed a little more money grubbish than other phone service stores but the dude at the desk when you walk in use very respectful and on point but didnt seem like they had any kind of stuff to help us out with though but that just might be our luck.

Review №46

2021-08-27 18:00:55

I was there to replace a faulty remote which was handled in a matter of seconds once I was checked in. While the person I dealt with was very polite, he also gave the impression of being very bored. It must have been a slow or boring day for him. Still, I got what I needed taken care of in an expeditious manner.

Review №47

2023-02-20 00:36:27

Staff sooo slow to fulfill any requests, including simple swap of bad equipment! No matter if its crowded or you are only 1 of 3 customers there, plan on waiting awhile!

Review №48

2022-11-03 15:42:04

The jury is out on my overall experience with Xfinity (Ive just started using their internet services), so this review is just for the store. I went in right before closing time and Sylvia assisted me. She was so quick, friendly and helpful - she even gave me tips on food in my new neighborhood! It was quite unlike my normal experiences going into these types of stores and put me at ease for changing my internet provider. Thanks Sylvia!

Review №49

2020-08-31 03:46:27

Not helpful at all. I called to cancel my contract because it’s not an option online. I waited on hold for over 2 hours. The website recommended visiting the store due to high call volume. I visited the store, waited in line for 25+ minutes. They claimed to only be doing essential services but refused to help me cancel my contract. If that’s not an essential service, what is?

Review №50

2023-08-28 23:36:09

Worst customer support possible. I called them. An automated system picked up. It didnt understand me and would not let me speak to a person no matter what I did. !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review №51

2023-05-06 20:35:24

Such a bad service. First they make the mistake and when you go there to tell them to make it right they won’t let you speak. Never using there service again.

Review №52

2020-09-10 15:56:31

Even though I dont like this service provider and they charged me for a year for a box we werent using, never telling us to return it. The store had plenty of workers eager to help. Friendly, helpful staff!! They are set for covid with appt. Times or walk in safely measures on place.

Review №53

2022-05-23 19:28:29

They’re understaffed, but Darold was super helpful and attentive! Gave me the best equipment and was very courteous to me and others who were a little more impatient

Review №54

2019-02-17 21:39:35

A had a mixed experience there. The people who greeted me were nice and friendly. I went in for a quick box pick up. They assigned me to an agent who lacked basic customer service skills. She was yawning, looked bored ...and was not well trained. After sitting with her for two hours(no exaggeration), I went home without the box and the changes that she made to my account had increased my bill by over $100. Everything she did was wrong! Because I felt uncomfortable with what she did, I called the service line to get clarity and they corrected her mistakes.

Review №55

2023-05-24 15:19:21

I was very impressed by professional and friendly service, did not have to wait long,highly recommend

Review №56

2023-10-12 00:53:15

Have always had great service here…you might have complaints about comcast overall but this specific store and the people working here are great

Review №57

2021-10-15 23:28:44

Beautiful service it was by appointment every thing simple and I am a costume also and the people are more than nice I guess that IS where HOLLYWOOD live, they sell Hollywood you know every body love Hollywood. They are in the good mood all the time . You feel like youre in the movies.

Review №58

2022-08-12 12:40:49

Best Customer Service I Have Experienced In A Very Long Time, The Employee Went Out Of His Way To Help Me Get On The Best Plan For Phone And Internet For My Home, I Couldnt Be Happier With The Treatment I Received On This Location. 10 Stars!

Review №59

2019-09-21 20:07:16

Lee was an amazing representative during a visit I had at the store. He was very friendly, easy going, and a product expert while helping me transfer and upgrade our house account. Even went above and beyond to try and fix our modem. Thanks Lee

Review №60

2018-10-30 14:02:43

Every time I’ve been here I’ve walked in and been helped immediately- the most recent experience (transferring my internet account over to a roommate) was a dream - 5 minutes max from beginning to end. I’d recommend booking an appointment online through the website to make sure a team member will be available.

Review №61

2021-11-05 18:37:05

Imagine a company that is so bad, they had to change their name. Prices are truly excessive, customer service is nonexistent, no one knows what they are doing. The product is of really low quality, with screen freezes, dropped sound, a horrible interface, a custom service phone number that is 95 percent Artificial Intelligence, a technology that is still in its infancy, and does nothing but waste ones time and patience, and will hang up on you. Comcast AI actually uses sound effects of someone using a typewriter while it attempts to process your request. Id rather have rabbit ears on my TV.

Review №62

2020-06-20 20:57:11

I wish there was a negative star rating because. I just went through 39 days of incompetent service, and the ultimate price gouging tactics at the SF Geary Store proves that switching to AT&T would not only be the sensible choice, but the best as well.

Review №63

2020-02-25 21:01:08

Wouldn’t let me drop off my equipment, said I needed an appointment or I could wait 45 minutes. Really frustrating. Recommended I go to a UPS instead to drop it off. So glad that I cancelled Comcast and get to move on. First need to get rid of this tv box that they made me receive even though I didn’t want it or opened it.

Review №64

2018-07-17 20:02:52

If they offer a rebate get it in writing. I got ripped off by them! They claimed my new phone had no promotion. The own forum website shows multiple posts about the same issue.

Review №65

2021-06-14 12:50:34

Only thing that takes the fifth star away is they rely to much on the automatic system. Some issues the computer cant do and you need a live agent for example my iPhone was stolen and the computer is not equip to handle these situations. So instead of send me to a live agent the computer hangs up not cool.

Review №66

2016-08-13 17:25:56

I went in to return equipment. As soon as the chic heard Id already canceled her eyes went dark and she began shooting fire. She pointed to the counter telling me to just leave it. (As if.) I asked for a receipt and the reaction was as though Id demanded a refund. This was my moms service, so like a mom, when I went to pick up her stuff she had everything in a bag and all the paperwork in original xfinity folders. So when I went in I handed over the bag and the gray paper with ALL your account information. She proceeds to make a big fuss about emptying the bag, dropping equipment as she does. Then sits down and starts asking me the information on the paper, with the most unnecessary attitude. At which point Im over it and ask someone else to help me. Then when the other guy comes over he asks what the issue is and she says, all innocent like, I was just asking her account information, and he holds up the doc I gave her and says, when its all right here? Then he starts laying out equipment and she stomps off dragging the little box. I was like umm, dont I need to return that too? But he said he would double check the serial number after he took care of me. Which he did hella fast. I then proceeded to tell him, cause he looked managerial, that its not my fault their day started with 2 equipment returns and not sales, and that the chic needs to be trained or let go. He was very good at absorbing my wrath. I might have let him convince me to give them another chance, if hed worked with me initially.Probably not the best location for 9am Saturday.

Review №67

2019-05-06 22:22:31

Clean, attractive space. Intelligent, courteous staff. Not usually crowded. Lots of street parking. Vast improvement over long waits at Potrero Center store and the spooky corrider that links to the dark and deserted garage.

Review №68

2017-07-11 01:35:29

Love coming here. The employees are superb and coming in person lengthens my life expectancy because I dont have to deal with CS on the phone. Super quick, in and out in 10 minutes.

Review №69

2020-02-26 17:03:29

Greeted immediately by gentleman made me feel instantly at ease. Added an extra $60 per month of over 100 additional channels, double internet speed, DVR and phone land line. Felt shaky about new expense but person who finally helped me trade in my old box for new one patiently answered all of my questions, and there were a lot. As an aside, there were bus stops on both sides of the store at Geary and Divisidero so had fun figuring out where Uber could pick me up but all good at the end.

Review №70

2020-11-02 20:41:24

Worst customer service I have Ever experienced! do. Not buy their”services’ i spent 17 hours trying to reach their so called support! mm

Review №71

2018-06-14 02:33:46

Its Comcast so thats an automatic one star. Seriously though, this physical manifestation of the most despised company in America does what its supposed to do, kind of. I went in here after moving to transfer services to another address and ended up opening a new account because after assuring me of the transfer, the woman behind the desk just opened up a new account. She did try to get me a better deal but I guess she had hooked up too many other costumers.

Review №72

2018-11-24 00:53:04

I like stopping in here to find out if there are any new deals Im missing out on. Also, I was able to get a new remote just by asking. Im hoping the new plan I am on really saves as much money as they claim.

Review №73

2022-03-06 15:34:15

Facility is cute and clean,stayed in line for 15 min,staff is polite,Ferdinand is amazing,recommended a great plan for me,its worth to go there

Review №74

2017-12-01 18:01:51

Lord have mercy how on earth does one schedule an appointment with Comcast? Yes I know, a very Very VERY simple question, with a simple solution, right? Well, I called, no option to schedule an appointment to physically go to a store, and I know that that option exists. I downloaded the app, the My Acct app, and navigated through the app to a make an appt resulted in no success. Even the help option in the app resulted in no search, “schedule an appointment” apparently isn’t a common question, since it resulted in nothing. No local branch number, so what now?! I just want to schedule an appt to go to one of their stores to simply exchange a cable box that doesn’t work.

Review №75

2022-12-24 05:06:22

Very helpful staff. Fast in and out. Loved it. Great service.

Review №76

2018-06-18 21:53:12

While I did have an appt and it took them a while to get to me (about 15 min after my scheduled appt time) the manager came to assist me with questions before I was helped and once I was helped by the staff they answered all of my questions with ease. I certainly feel this location should be the standard for other Comcast locations.

Review №77

2021-10-17 23:59:04

Fine store. Nice personal. Good help with selecting IPhone and Android plus lots of accessories.Thanks. Was satisfied visiting your store.

Review №78

2016-12-15 21:16:23

Staff treat you like youre a big jerk for inconveniencing them with your presence. Other wise, its less painful than their phone service.

Review №79

2022-09-16 20:21:11

Not a huge fan of their phone support but anytime I come into this location, Jeff is able to solve my problems. Appreciate you Jeff!

Review №80

2019-01-14 05:21:55

I really never liked going into the Comcast store your wait time was very predictable you knew going in youd be waiting for a long period of time. They have put in some technology to help streamline the customer service process becoming a little more customer-friendly thus the three stars

Review №81

2022-05-25 19:54:07

Quick easy service. Wish I didn’t have to go in in the first place but that’s beside the point.

Review №82

2017-12-21 22:37:59

The in-store staff are very good at handling service and equipment changes, however they are not good at setting appointments, be sure to schedule via the 1-800 number.

Review №83

2018-07-25 21:32:15

I have had the worst comcast experiences (which is really saying something) at this location. First, my roommate and I went to transfer the account as she was moving out. They said that this was completed, but a month later she received our bill even though she lived in EUROPE making it a nightmare to get it paid. They clearly didnt do it right the first time.Then I went back to the location to get everything resolved. An employee named Lee said he fixed it, that my internet would be turned off, but to call to get my new account turned on. After a week, our internet had never shut off so I went back to Comcast. I spoke to a different employee who said that we needed to create a new account, and made another account.I just went to pay my monthly bill and found that I now have TWO bills for the same address, and have to reach out to Comcast again to fix it. I dont usually go on rants about negative experiences, but this is truly awful. Seriously, the phone/chat option is better than going to this location.

Review №84

2023-10-06 22:36:42

VERY, VERY, nice store, and VERY, VERY, VERY, polite, nice, friendly, helpful, respectful, responsible, and professional employees there, too!😊👍👍

Review №85

2023-03-02 12:17:58

I am going to give the Xfi store a 5 based on the fact that trying to do ANYTHING on their blasted website is a complete 0 - Zero

Review №86

2022-08-31 22:40:24

The service is very bad and the style is worse. Those who work there dont care about customers .i don’t like their service

Review №87

2022-08-07 23:46:53

Avoid Xfinity at all costs. They changed my plan without my consent which switched me to a more expensive plan and then were unhelpful changing it back. It took over an hour to get in contact with someone.

Review №88

2019-07-15 18:39:55

I came in to exchange a non working cable box for a new one. Jose Quezada greeted me courteously, uploaded my info and with minimal dialogue handed me a new box. I couldn’t believe it. I wanted to tell him about my problems and realized it was irrelevant. I was out the door in minutes. Thanks Jose!

Review №89

2020-07-29 00:04:06

Aware that Comcast does not have a great track record in the customer service department, but was pleasantly surprised to have a great experience here!Helped me right away, we’re very knowledgeable, and got outta there in less than 10 minutes. 👌👌

Review №90

2021-08-31 19:46:04

I was in the process of purchasing an internet service online with Xfinity, but decided at the last minute not to go ahead with the purchase. I had not hit the confirm button at that point, but had already put in my credit card information. *Despite the fact that I never actually purchased service with Xfinity, they still put a $25.00 hold on my bank account*. Four frustrating calls with Xfinity customer service later, I have been told that I will need to wait two to four WEEKS for the hold to be removed. Completely ridiculous, and a 100% shady practice for Xfinity to charge customers *even if they dont end up purchasing service*.

Review №91

2021-01-15 21:38:53

Wait times longer then the DMV. Elderly folks standing outside in the sun. Had to wait 10 minutes to return an item that took no additional work than handing to the rep. Inefficient

Review №92

2023-11-17 06:39:51

Ms Naomi Azraee . She serves very very well . Thank you

Review №93

2023-03-28 12:07:24

Excellent customer service!friendly, helpful, flexible, knowledgeable.

Review №94

2020-11-09 19:21:28

To long of a wait in line they need to be faster. If you know your job be fast and productive. Ppl are waiting in the sun

Review №95

2023-06-10 23:19:15

Want to return something but want to get a receipt... Expect to wait a really long time. A really long time.

Review №96

2021-04-28 18:11:51

Great communication skills! Super customer service representation! Awesome people whom are willing to help you with anything.

Review №97

2022-12-15 21:54:55

They take too long and I have another appointment in a few minutes and of course I am going to be late

Review №98

2020-10-29 01:28:31

Xfinity is ripping me off. They are imposing data caps for internet service.I called and spoke with a rep who switched my plan to one with unlimited data. The next month I get an email saying Im near the data cap. I call again and the new rep says I have to rent their hardware to receive unlimited data.They know they have a monopoly and are screwing everybody over because we have no choice. If my kid didnt need internet for school, I would gladly cut off service.

Review №99

2017-02-21 23:46:18

Calling Comcast is frustrating especially dealing with that answering recorded pain in the butt. You can now say Agent,, tech and the machine will not take you to that. I even was asked by the voice of doom if I would like to text with someone? No I need human contact. If you cant provide a human then what is your purpose? The only, I mean the only thing that kept my sanity was after dealing with Robatoe for 3-4 calls finally they gave me a human who at lease made an appointment for someone who knows what they are doing to come and fix the problem. AND that was the best part of this whole mess. Human contact is preferred.

Review №100

2021-07-28 14:25:09

Quick and painless the clerk made everything so smooth. Customer service was great 👍🏾

Review №101

2016-06-26 00:08:39

Returned my modem and closed my account on a Saturday at 5pm. Took less than five minutes. Way simpler, quicker and more pleasant than I ever expected.

Review №102

2023-12-05 23:49:58

Horrible internet service, do not use.

Review №103

2022-01-19 23:28:27

Although Deshsnte Oliver was very respectful and attentive, he was not able to activate my new phone.

Review №104

2024-01-16 07:54:49

Nice people and efficient.

Review №105

2019-08-02 20:41:06

I went from Comcast Hell to Comcast Heaven in 24 hours. Our main TV (Tivo with Comcast cable card) lost several channels we previously had and in trouble shooting that problem discovered the guest BR TV had no signal and that the master cable box downstairs had been unplugged and not reinstalled. Called the 800 number and after several cycles of their voice mail tree finally got a technician who was absolutely terrible, wouldnt answer questions, didnt let me know what his thinking was, long pauses and waits, then after 45 minutes suggested I exchange the master box (which is what I had suggested at the beginning of the session since it appeared that manual resets and his attempts at sending a reset signal were unsuccessful). So I go to the Geary Blvd Xfinity store, was told there would be a 30 minute wait but was seen sooner. Ferdinand Sugiharto listened carefully to my issues, quickly confirmed that my plan SHOULD have included the missing channels (I was concerned because an earlier call to the billing department for a rise of $30 in my bill resulted in getting a new promotion and I was afraid they had inadvertently canceled some channels), and proposed solving the problem by giving me three master/slave units instead of my previous master/slave, Comcast slave and Tivo slave units. This way each TV functioned independently from each other and a single master/slave unit malfunctioning wouldnt affect all the TVs in the house. He also told me that my plan included a Comcast DVR (which I did not know) so I can now cancel my Tivo subscription. He grasped the problem very quickly, came up with a superb solution, gave me the added benefit of no longer needing a Tivo unit and its associated subscription cost, all done efficiently and professionally. The store itself is clean, has many staff, seems organized. Only downside is no parking other than street parking, unlike the Honey Baked Ham store that use to be in this space. So happy I dont have to go to Potrero or the Westlake store (now moved to Serramonte).

Review №106

2022-10-30 21:26:50

Xfinity or Comcast is great for cable, Xfinity Moble is full of S#@%!!! THEY ACT LIKE THEY OWN YOUR BANK ACCOUNT, with draw what ever amount they choose over ridding your No automatic payments.

Review №107

2019-09-27 22:52:49

I went there to pick up s gateway they gave a modem. There was no splitter in the package.I signed up for a gateway! Why?They wasted 3 days of my time and there’s!I am very dissatisfied and I want the technician who is coming tomorrow between 3-5 pm to bring a gateway for me.

Review №108

2021-09-17 06:42:58

Picked up a flex box its great for peacock premium and thats about it. Excellent staff and customer service!

Review №109

2020-09-20 22:14:45

Came by to switch out a modem and was told they don’t have any in stock. I called prior and was not told so.I gave them the TV box (not the modem box) which they replaced without letting me know that it was the wrong box.

Review №110

2018-10-03 01:13:36

Their customer service is good. Got what I needed and out the door quickly

Review №111

2018-12-23 05:07:14

The store is big and organized. The service was fast and the customer service representative was really helpful and nice.

Review №112

2017-04-25 17:31:32

Complete disregard for your time. Im switching to Sonic later this weekCame here to take my personal modem of account, even though I canceled it a week ago. So I could resell it. Otherwise new buyer wouldnt be able to use it.How do I know thats tde case - my brothers personal experience last year. Yeah tdey wouldnt do it over the phone. They want you to bring it to their location. So they can scan it or verify ownership tdeir f*king words :]

Review №113

2022-01-08 01:16:09

Bad parking... too much red tape and trying to up sell when all we wanted to do was pick up gear on a previously set up acct.

Review №114

2023-01-17 12:40:36

Front desk guy was rude and arrogant. At least, he needs to learn some respect and how to greet people.

Review №115

2023-07-20 22:08:29

The best in the city good customer service 😄

Review №116

2023-10-22 17:46:04

They helped me fast.

Review №117

2023-08-28 21:49:48

Don manager great customer service

Review №118

2019-11-12 03:00:35

Store was nice... And comfortable... I was greeted upon entering the store and it was a quick and effortless expierence.

Review №119

2019-02-17 05:06:41

The rep wasnt sure how to help me.So he had one of the other rep help him out He also didnt know..... It was waste of my time and Uber fare

Review №120

2020-03-07 13:13:38

Make an appointment when you come here bc if you don’t those that do will jump you in line to be seen when picking up or dropping off equipment.

Review №121

2021-11-07 21:50:19

Great Customer Service by Drake. I parked at the parking lot behind the store walked in and out in 5minutes. Great Job Xfinity. 👍

Review №122

2017-08-07 15:12:06

Helpful service, its a shame you have to go in person to get anything done. Millions of dollars in online and phone support, all useless.

Review №123

2018-07-23 21:46:51

We received wonderful customer service and appreciated the time that was spent with us ensuring our home set up and overall Xfinity experience was 5 stars!

Review №124

2022-04-23 16:04:37

No appointment but it went quickly and I was in and out in less than 30 minutes.

Review №125

2019-12-16 22:33:28

Great! Clean store and very helpful staff. Was in and out very quick.

Review №126

2021-08-15 23:39:22

Worst service and reliably imaginable. Embarrassing company. Avoid at all costs, although options in the bay area are limited.

Review №127

2020-02-14 07:10:13

Have visited twice with problems and each time everything was resolved quickly and courteously unlike other locations.

Review №128

2018-08-29 01:28:57

Horrible service...rep said he would call when device was available in store and never called. Spoke with a manager that said would call me and didnt call me as well. It honestly only takes 3 minutes to call... extremely disappointed.

Review №129

2019-06-17 22:40:02

Nice store.. But... some of the staff arent too personable..... better interpersonal communication skills !

Review №130

2019-10-28 18:34:32

Literally the worst company to get internet services from. If you can avoid you should at all costs. They make it so difficult to cancel your account - get ready to spend 2 hours cancelling your account.

Review №131

2023-05-25 14:42:31

Terribly run company. Not on the folks that work here at all.

Review №132

2021-05-20 18:22:58

Its a 50/50 shot of getting a helpful employee. They are just rude

Review №133

2023-02-21 17:30:43

Xfinity is horribly unreliable, their techs take no ownership over resolving issues when they visit.The value is 0

Review №134

2021-05-23 03:07:42

Great service, the employees here are very nice and polite n it to mention knowledgeable... Visit this store when its anything Comcast

Review №135

2022-02-04 16:48:19

The service here has been the best! Even compared to Verizon lol

Review №136

2016-12-12 03:12:03

Easiest equipment return I ever had. It was less than a minute, no lines and friendly staff.

Review №137

2023-11-09 23:35:27

Best people working there!!!

Review №138

2018-12-17 14:05:31

Excellent service and took care of my issue rapidly and professionally.

Review №139

2018-08-24 22:18:16

Worst service ever, if you need something you just simply waste your day on hold

Review №140

2022-08-17 05:24:26

They filter 1 star comments so I had to give 2.

Review №141

2020-09-02 17:41:54

The employees here are completely jerks. Rude disrespectful. Dont ever use comcast and denenitly not this location

Review №142

2020-08-14 18:19:45

Pandemic friendly, people friendly! Fast service while practicing health safety protocols.

Review №143

2018-01-16 19:27:07

It was actually fast Af...they were nice, Better than expected

Review №144

2019-04-20 05:17:35

Nice friendly services, decent prices (from $10 to $40) for internet pack monthly, good equipment, supplies.

Review №145

2020-01-25 19:12:15

Theyre trying so much to be better ...still a painful customer experience though ...

Review №146

2019-05-31 22:28:40

After a year-and-a-half of frustration and problems with AT&t, I visited Comcast, and all of my problems were solved ! Ive been a happy customer since .

Review №147

2022-06-20 22:04:15

The guy is kind but I till didn’t get my paper bill. I don’t know how to pay you. Irene

Review №148

2018-06-03 23:20:28

Workers in Xfinity were super helpful! It was my first time visiting and I was able to get first time promotion that I can afford.

Review №149

2018-03-28 23:29:14

I am thinking about canceling comcast but this center seemed to be fast and friendly when I came in I do not blame a store front for service problems.

Review №150

2016-09-29 21:02:01

Went on a Thursday @ 11am for an equipment drop off. No one really there so I received immediate service. took all of 5mins.

Review №151

2018-10-18 02:23:35

No doubt you get the help you are looking for. I had a great experience.

Review №152

2020-08-12 21:15:37

Gave me my own choice of passwords over the phone quickly .

Review №153

2019-11-19 18:58:58

Go here! DO NOT try to do anything by phone or Web. That is a ticket to insanity. Beyond exereble call centers.

Review №154

2018-10-10 18:04:39

They had to send out 4 different technicians over 2 weeks just to install one modem.

Review №155

2017-07-09 19:59:51

Phone customer support is awful. I get all caught up in the phone tree.

Review №156

2019-02-03 11:05:50

This place on Geary and divisadaro is a cheap but expensive store for us humans . Rip off prices and very little benefits .

Review №157

2021-01-30 07:20:27

Has anyone else been hacked? Or had their account taken over? 1

Review №158

2021-08-11 22:50:36

Bryan, store manager was GREATin helping with our switching to Xfinity to include our Mobile phones.

Review №159

2020-12-09 18:27:38

Worst support center in the world. They spin you in circles so you can fix your problem. Use any service other than xfinity. They have the worst reviews of any cable service for a reason.

Review №160

2019-03-28 03:09:14

Nice people, we already have Xfinity cable and WiFi. Good that they are close by if we ever need anything.

Review №161

2021-10-27 23:33:42

Always understaffed, always busy. Computers are glitchy.

Review №162

2022-05-04 00:00:32

Xfinity getting worst, they have bad interrupting internet with terrible customer service and even if you coming to office, they making you wait for a while

Review №163

2018-06-24 17:46:32

Very positive experience will be back to get my new xfinity mobile phone

Review №164

2019-04-15 23:28:44

Easy access, helpful staff, no complaints. Xfinity always charges too much for their products

Review №165

2021-04-09 02:33:54

Long wait in line. A lot of staff sitting around while people wait.

Review №166

2023-08-30 23:12:08

I was price gouging the customers

Review №167

2022-08-10 07:55:51

Up selling and all of the worst things you might expect

Review №168

2018-10-31 14:41:46

The staff is so helpful, attentive i definitely recommend it ☆☆☆☆☆

Review №169

2018-06-13 18:03:31

Fast and friendly staffs. Nothing to complain about.

Review №170

2022-03-28 00:49:05

I’m extremely happy with my latest Xfinity store visit.

Review №171

2021-07-07 23:53:16

Got my questions answered regarding xfinity streaming. Surprisingly no waiting line on Wednesday 1pm.

Review №172

2019-12-12 03:19:48

Waited 10 mins even tho no one in front of me

Review №173

2021-08-01 16:49:47

The best Xfinity store in San Francisco, friendly service much better then other Xfinity store.

Review №174

2019-05-19 07:32:22

Signed up for 30mbps, and actual speed of connection is 5mbps.....bad service!

Review №175

2017-01-28 03:44:49

Its easier than calling the customer support.

Review №176

2021-04-10 19:05:07

Pretty quick service given the pandemic and it being Saturday morning.

Review №177

2021-07-12 00:16:35

Staff very helpful answering questions regarding xfinity-streaming and hotspots.

Review №178

2023-06-02 16:54:33

The FTC needs to regulate this mess

Review №179

2021-04-17 23:38:22

Great staff, exellent service.

Review №180

2019-06-29 17:00:41

I have never gone into the store.

Review №181

2017-07-11 23:12:56

Customer service wants to rip you off, employees in the store want to rip you off... Comcast is the epitome of EVIL.

Review №182

2021-02-24 05:45:26

Long wait in rain.. got new remote. It is what it is.

Review №183

2018-12-25 15:57:50

Very informative. Asked about the X1 box about the cost.

Review №184

2021-07-29 02:23:33

I got through very quickly.

Review №185

2022-05-26 17:56:06

Great customer service.

Review №186

2022-01-17 13:07:32

Nice staff helpful and fun

Review №187

2022-09-28 12:48:01

Less TV more brain cells intact

Review №188

2019-06-08 19:28:16

Attentive and took care of my needs.

Review №189

2018-12-26 02:56:24

People here are nice and willing to help.

Review №190

2019-02-14 06:38:58

Rude snobby insinuative clerks trying to sell product.

Review №191

2018-06-29 03:22:08

Customer service was on point and no wait!

Review №192

2020-02-21 04:43:06

My favorite place to get cable going in your house Xfinity comcast you got to get it

Review №193

2019-08-02 23:48:10

Only had to wait 20 minutes!

Review №194

2019-02-05 18:58:17

Got in and out in just 5 minutes to pick up a router

Review №195

2021-08-28 21:26:08

Full store service for all your needs.

Review №196

2018-09-11 13:03:00

Theyre OK for a soulless monolith.

Review №197

2020-01-28 05:26:07

They are sneaky and pushy / un-friendly

Review №198

2017-01-01 06:13:01

AT&T U-verse much better for way less

Review №199

2018-09-14 20:45:47

Lots of promises and no action so far.