Presentation on Map Reviews Nearby

Xfinity Store by Comcast in Yuba City

3.3 (106) 1070 Harter Pkwy #101, Yuba City, CA 95993, United States

Categories

Computer service
Business to business service
Cable company
Internet service provider
Electronic parts supplier
Security system supplier
Telephone company

Location on the map

Yuba City, Sutter County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 3.3

106 Reviews for Xfinity Store by Comcast 2024:

Review №1

2024-02-27 20:44:27

Munavar is an amazing employee and the most helpful person, says my wife. 🤣 thank you for taking care of her and the services applied!

Review №2

2024-04-16 00:05:58

Munavar and Mandy are very helpful they help me all the time at the store especially with the big issues I can’t solve myself. I go into the store once a week just to talk to them because of there friendliness and how welcoming they are

Review №3

2024-02-08 01:02:37

On feb 6th I lost my phone while working. It’s my business phone and my personal phone. Not good. I am mediately. Went to the Xfinity in Yuba City on harter parkway at 1:30pm I was exhausted, dirty not feeling well and doing this was the last thing I wanted to do. Emily was amazing. I would very much like to thank her for her professionalism and dealing with me. I was not rude, but I certainly wasn’t the ideal customer. I did not want to be there and my nose was completely stuffed up!!! Thank you, EMILY!!!

Review №4

2024-02-25 01:53:07

I had a internet problem. We bought our own modem. They said we have problem in our modem. They send tech to my house the tech didn’t solve any problem we had the same issue. The tech said get a Xfinity modem. And then we bought new modem from Xfinity. We bought 400 mbps. But the speed we get is 16 or 17 mbps.We are still facing the same problem. No one is trying to solve my problem.

Review №5

2024-02-25 16:57:48

It’s been three weeks no one listening. We have 400 mbps and the actual speed we are getting is 14 or 15 mbps. Just because infinity we are so tired of it and disturbing.

Review №6

2022-10-28 00:13:45

We have gotten nothing but the run around every time we go in here. Added charges to our account numerous times putting us off. If you can find ANY OTHER SERVICE PROVIDER

Review №7

2023-10-20 20:21:39

Mandy Pegany, was super helpful. More like amazing customer service. Immediately walking into the store she was ready to take care of me. Very patient, helpful & with a good attitude. It was a fast transfer. Loved her thank you’!

Review №8

2023-06-29 01:12:25

Great customer service, as soon as I walked in the door I was greeted, and shown where to sit, to be assisted.Resolved my request in less than 10 minutes which was Amazing since the night before I spent over an hour trying to navigate the website, and utilizing the Chat feature. It was frustrating for such a simple task of deleting paid programs from my account.

Review №9

2023-09-30 20:24:42

Went to pic up my equipment from the store. My son was on my account so I sent him and my father to pic it up. I just had major surgery the day before. Naz and joseline were so rude and presented low budget customer service. They were not trying to help in any way. I ended up getting so upset I had to drive down there in the worst pain ever and when I asked for the manager I had to wait an additional time(20) min. I had this service two years ago and this is why I cancelled before. People like this, thank god James the manager was nice and considerate to my situation. I will never go back to this store ever

Review №10

2023-11-16 16:17:59

Thank you Marty, you were thorough, friendly, and understanding of my messy room. I appreciate your time and hard work.i give you 5 stars in every area of your job. Professional, courteous, efficient, and thorough.

Review №11

2023-09-19 20:32:50

Specifically this location. My phones motherboard broke. It took them 3 hours to tell me there was nothing they could do. I sent it off to be repaired by the manufacturer. In the meantime I went to try and activate an old phone I had, it was like I was speaking a different language. In the end they literally just shoved a sim card in the phone, did not check compatibility and it stopped working after the test call. Took another hour on the phone to have the call center apologize that this location couldnt do the basics of their job. Xfinity as a provider is fine but if you expect any help after a sale, you will be disappointed.

Review №12

2023-12-07 16:29:23

Hello verizon and xfinity,I hope this message finds you well. My name is Justin Ray Brunson, and I am reaching out to you regarding a deeply distressing situation my wife and I are currently facing with Xfinity and Verizon.We recently relocated from Oregon to California under the FMLA leave act and the ADA, seeking essential medical assistance for my severe mental health issues. However, our move has turned into a nightmare due to the false promises made by Xfinity regarding the transfer of our phones from Verizon.Xfinity assured us that Verizon was a sister company, allowing them to seamlessly transfer our phones, even though they are still under contract with Verizon. Regrettably, after attempting the transfer and replacing the SIM cards, our phones are now rendered useless. We are caught in a web of financial strain, paying both Verizon for inactive phones and Xfinity for mobile lines that do not function.The impact of this situation on my mental health is profound. Without a working phone, I am unable to reach out for medical treatment and care, exacerbating my condition. I find myself stuck at home, grappling with withdrawals because I cannot even call in my essential medications for a refill.This experience has left me not only angered but deeply disheartened. I implore you to consider the ethical implications of this situation. As someone who is desperately seeking medical assistance, being left without a means to communicate is not just an inconvenience but a severe detriment to my well-being.I understand that business practices vary, but the humanity and compassion we expect from service providers should remain constant. I urge you to reevaluate this situation and find a swift and compassionate resolution. I believe in the power of empathy and hope that this message prompts a reconsideration of the current stance.Thank you for your understanding and prompt attention to this matter.Sincerely,Justin Ray BrunsonPentaPanda420

Review №13

2023-05-29 15:12:49

Mandy is amazing. We ran into a technical snag getting my elderly father-in-law switched over and she helped us work the problem when his older carrier told us it couldnt be done. She went above and beyond and exemplified professionalism and treated us like we mattered. Thank you to her and her staff

Review №14

2023-01-31 01:58:47

The staff at this location is very helpful and polite. Great people. If they werent so expensive I would have been more than happy to keep my service with them but I just cant afford their rates and surprise fees all the time.

Review №15

2023-08-02 17:27:06

I’d give 0 starts if I could. First, the internet service is horrible. It’s interrupted on a regular basis for “scheduled maintenance” if you work from home DO NOT get this service. Phones, the service out of country is absolutely horrible. 10$ a day and you can only make calls/texts for a limited amount of data. Watches, well they sell watches that are suppose to have cellular, however, the watch will not connect to cellular and the store will not help. They put in an escalated ticket……… to get cellular in the back end turned on, still waiting. Meanwhile, they’re making me pay for a watch I cannot even use and will not take it back. This is the worst customer service I have ever experience. The management lacks empathy and they are not taught how to support a customer. Everything is passed off to another person and there is never an answer. Take your money elsewhere, go to AT&T or Verizon.

Review №16

2023-11-13 18:50:12

Was having issues with son phone drop calls,took there to check issue and Lady checked it and worked on it to only make it worse,went home to find out now cant even text or receive texts or call or receive calls, went back now they say oh its phone issue, its more like unexperienced lady that messed with son phone there. my opinion infinity should just stick to internet, at office they were just good to hand out boxes for cable or internet....that lady instead of fixing phone made it worse but of course wont take responsability. worst service ever....when you get a response that to contact team which is available 7 days a week and yet you have contacted the 1800 number who suggested to take it in to that office, yet unprofessional people at place,whats there to do...waste of time, and phone damaged worse is the only result out of this place....owner should just not use the 7 day excuse.

Review №17

2024-02-27 20:27:00

Yuba city manager doesn’t know what he is doing horrible service

Review №18

2022-11-21 22:29:44

She was very helpful and got us everything we needed and was on top of it with no problem. She was very efficient and ethical with how she works. Definitely loved our experience with Mandy.

Review №19

2023-06-08 21:52:19

They told my fiancé that we would be sent the upgraded internet and TV boxes, only received the TV box, when we specifically told them it is the internet we are having continuous issues with. They always just tell us, unplug it, wait, then plug it back in. Umm, we should NOT have to do that every 2-3 days!! And they keep secretly upping the prices without any notifications!! DO BETTER WITH YOUR CUSTOMERS! Needless to say, we are on the hunt for a different/better/more affordable internet service.

Review №20

2022-03-28 18:05:04

Went there last Saturday to buy a new phone, everything good so far as expected and today I received an email saying that I was enrolled into their insurance, this is an option I did not request, did was never asked to be enrolled when I was at the store. I paid for the phone in full.Why would you assume I want insurance in my phone without even asking? Not sure how to compain to this

Review №21

2021-05-19 08:26:20

Xfinity has a great staff. They are helpful and patient. Transferred my cell service to them and already saving $50+! Thats money for a lot of face masks! Really appreciated the time to ensure great customer service and for ensuring I walked out of there store with a phone that I was happy to buy.

Review №22

2021-07-10 21:44:59

Daniel was great. I made an appointment and within a few minutes Daniel helped me get access to my accounts and he replaced a defective SIM card. Very helpful. THANK YOU

Review №23

2020-06-28 20:02:26

Matthew was awesone in helping us get started with our new phone service through them. He was very patient and polite. We had a very positive experience.

Review №24

2023-03-17 23:56:06

Would rather lose a customer than accommodate their needs, dropped me without hesitation and gave no options to try to assist my urgent work needs.

Review №25

2022-07-14 19:33:21

Exported 4 numbers from another carrier. Purchased 4 high end, top of the line Samsung android phones. Received Not One AC or DC plug for charging these expensive phones. Old phone charging plugs are not rated the same, or dont fit. Like buying a car and going to pick it up and finding you need to buy tires before you can drive it off the lot. Never had that problem with our old carrier. All phones purchased ALWAYS had the means to charge them. I stopped back in and ask about chargers for the phones. Was shown one off brand ($14.95 each), and one Samsung style charger with cord for around $25. Or $35. each. So over $100. to stick with stock Samsung.

Review №26

2022-09-24 23:47:00

A bit of a wait but well worth it. Shawn was very kind and helpful. Saved me lots of money.

Review №27

2022-06-08 23:06:02

Nice little store it reminds me of a miniature Cabelas or a miniature Bass pro shop but it does have just about everything you would need just not as many choices as a Cabelas would have but they seem to carry about every saying a person would need for fishing camping hunting little short on some of their size ammunition but they say that they cant get it as why theyre short on it little bit pricey but everything is a little bit pricey these days but I would recommend to go nice little store

Review №28

2021-04-12 20:15:48

I was pleasantly surprised with the customer service. Our cable box stopped working and online tech support couldn’t fix the problem. We went into the local store to cancel our cable altogether and there was never a push to keep our cable service. Matthew helped us with the process, which was a lot quicker that expected. He was very informative and never pressured us into keeping the cable and/or getting a better deal on the cable.COVID protocol- lots of plexiglass barriers between desk stations and hands sanitizer and wipes throughout the store. Felt very clean!Something that was absolutely disgusting though was a woman in line in front of us was smoking a cigarette not even 5 feet from the entrance. The door to the store was open with employees and customers right there. While no one wants to be that person to tell someone to dispose of a cigarette while outside, it is illegal (at least 20 ft from entrance of building).

Review №29

2022-07-15 21:41:40

Horrible service. I spent hours on the phone and now in the store and the outcome is that because of staff incompetence, I now don’t get to transfer my grandma’s phone number she has had for 20+ years, and the supposed deal they baited me into to add a cellphone line instead for her is not available.

Review №30

2022-07-03 19:55:00

Smooth transaction. Short waiting period

Review №31

2021-01-16 12:44:42

Slightly off-putting. When I walked in there was a bit of tension in the air. I dont know if this was related to something that was going on before I walked in or not, but the end result was likely the same with either, not personable nor very friendly. Fake smiles.

Review №32

2021-06-27 18:45:07

Xfinity rep, Lewis, came to my house and set up my new account. All good. However, his attitude is extremely unprofessional. He called the service rep, who arranged our appt, idiots and said, ...we dont listen to them. His attitude was demeaning and off putting. When I asked for his last name, he said, ...I dont give out my last name. Awful!!

Review №33

2021-03-15 17:56:06

Poor support missing action of removing the modern from my account after we returned the equipment to this store; hence the billing still include the rental charges. Have to call to xifinity online service to take care this mistake and still waiting for the correction ......

Review №34

2022-03-07 20:57:44

Let me tell you folks, we all are paying to much to watch TV. Ive had dish TV and I liked them. Ive had Direct tv and I got throughly screwed. Xfinity has done a great job so far. We just upgraded our programming. The employees at Xfinity store were very friendly and helpful. Check out their website, you might find some interesting stuff.

Review №35

2023-05-02 22:16:10

When you cant speak with a person unless you go to a local branch that is the worst service in the country. Comcast/Xfinity is that one.Dont ever have any questions or you will end up going round & round with a computer.

Review №36

2021-04-08 00:41:53

The people working in the place are nice but I am very disappointed about the service, it has already been more than 17 without internet. I was told the problem was going to be fixed around 5:00 PM and is has been long passed the time they said it was going to be fixed.

Review №37

2022-06-06 20:23:53

Total con artist. I have referred 6 familysband 1 business to xfinity, and they say if we do a referral we will get a 75.00 gift card plus....i had all familys do internet n mobile and their link and connection wasnt working so each person had to call in and of course, brighter oneof us has seen any gift cards or perks for the referral. Im done referring anyone to them and will now refer to AT&T now. Dont USE XFINITY.s

Review №38

2019-06-24 21:44:54

I handed in my modem guy said dont worry I dont need your account info it has the serial numbers, few months pass and Im still being charged. I think I got them to reverse it. Just make sure to keep track of the last four of the SN of your rentals.

Review №39

2021-07-30 17:56:15

When speaking with a person in the store very helpful. When I was trying to call to speak with a person antomotive machine anwsered. Istead of helping me it reset my tv box it was working fine.

Review №40

2023-09-24 19:37:55

The furniture here needs to be cleaned, the lighting is horrible, and the customer service is trash.

Review №41

2022-11-05 19:39:49

Your service is stupid when I call for customer service I got to talk to an automated operator that won’t let me through the actual store .. we need a phone number to the actual store .

Review №42

2019-10-31 00:16:40

Volatile rate plans and dishonest sales tactics. Hey we have the cheapest (phone/tv/whatever plan) for $ a month. Oh sorry data, usage, and fufillment of you thought you were payong for is not included. *But we are the most competitive on town if you dont read the print....

Review №43

2020-12-13 05:51:32

Did not solve my issue. Spent a total of 6 hours trying to get the right box, got it, but then could not get my service working first store tried to send me home with the wrong box

Review №44

2021-10-22 21:45:41

I was told on the phone all I had to do was go into store an pick up my equipment??I got there at 11am an I left at 330 pm!!!they guy kept saying that I shouldnt be getting the deal that Im getting!!man worse service Ive ever gotten anywhere in my whole life

Review №45

2022-08-13 22:55:55

There is a girl her name is Mandy. She is so nice and helpful.

Review №46

2022-02-04 03:25:19

Horrible customer service. Over charge for internet per month, when first added the service my bill was $50 then every month went up until last bill to $213.00.

Review №47

2021-03-24 01:47:39

He was very helpfull and lesson to my issues and saved me money..

Review №48

2022-08-26 01:57:27

The guy today was not interested in helping us and actually gave us the wrong information for activating our new phone.

Review №49

2020-09-21 18:09:00

Matt was the associate that took care of me and he went out of his way to make sure that I got what I wanted and within my price range

Review №50

2021-05-05 19:28:38

After the experience I just had with them, I will no longer be a customer, so unhappy with what happen and will be getting service else where!

Review №51

2021-02-05 03:49:22

James was awesome helped me with everything and had an amazing attitude at the same time!! Thank you jamea!!

Review №52

2022-04-05 00:36:46

Rude walked in there and instead of being greeted the two employees were talking amongst themselves.

Review №53

2019-09-27 22:56:32

Excellent place👍Awesome service👍Employee James knows his work very well 👍 Also on Sep 25 our internet 🌐 was fixed by Francisco he is also a very good employee👍We use Xfinity for a few years and theyre internet is THE BEST🌟 .

Review №54

2021-01-14 22:10:25

Not too bad. Agreeing when you enter the building. There always willingly to help.

Review №55

2020-03-15 23:26:31

The staff and atmosphere are both incredible. Plenty of seating for my kids while I was getting helped

Review №56

2021-05-09 13:27:21

Installer wouldnt rebook to where I wanted and how made a hole in my mobile home and now I have nothing but trouble with my tvs and router keeps turning off!

Review №57

2022-02-20 03:40:56

Ana vargas helped us above and beyond with great customer service and very informative

Review №58

2022-12-27 20:32:39

I have xfinity tv, computer internet and it is terrible. I call and I am about to find a better internet service. All I want is to have xfinity to fix the problem.

Review №59

2021-11-15 23:43:08

Drive 45 mins watch way after 8 hours w tech support. Problem still not solved

Review №60

2021-11-11 23:26:57

Staff is friendly and knowledgeable. Fast and efficient to work with.

Review №61

2023-09-27 01:55:46

Im here in the United States, I want to speak with someone in the United States.

Review №62

2021-01-29 20:37:11

Fast, efficient and they follow covid guidelines well. No complaints.

Review №63

2020-12-13 03:54:46

Great place, I usually dont care to go to places like this, I learned a lot.

Review №64

2021-07-27 21:18:36

I had to turn in my old modem. I got there at opening and was out of there 10 minutes later. Friendly employees.

Review №65

2021-09-11 17:17:57

Worse experience in my life.There’s bad service then there’s Xfinity.Comcast covering up under a different brand.

Review №66

2020-09-23 19:12:49

Mandy was so helpful! Customer service is amazing 10/10

Review №67

2021-05-03 22:15:31

I was in a hurry I wanted wifi no pressure. All ok. Gave me new box.

Review №68

2023-02-09 20:34:58

Good and quick service. However, Xfinity has become more expensive.

Review №69

2019-06-25 00:10:19

This place is a mess. No greeting rep, people standing around randomly with no direction. Dont bother

Review №70

2020-08-26 18:38:41

The store is actually very easy to work with I like it

Review №71

2021-08-07 21:24:59

In and out in 3 minutes. Professional and knowledgeable staff.

Review №72

2021-08-11 03:33:49

Lots of information about Xfinity products. Mathew was a great help getting mobile service switched over.

Review №73

2023-06-06 21:08:23

Can never reach a REAL person by phone

Review №74

2024-05-06 08:23:58

I pass there

Review №75

2021-05-12 21:03:55

I have tried for 20 minutes to contact Xfinity and can not get through to an agent. I NEED TO SPEAK WITH AN AGENT NOT AN AUTOMATED OPERATOR.

Review №76

2020-08-15 19:59:45

Why cannot I call the store in Yuba City??Why do you use the 800 number for all locations so it is impossible to talk to a human?Nuts!

Review №77

2020-11-24 00:57:21

Horrible, didnt recieve what I was promised. Going to cancel package

Review №78

2020-07-11 23:14:52

Great store, the lead james is very helpful

Review №79

2021-07-28 19:30:01

Agent was pleasant,polite, knowledgeable and quick!

Review №80

2022-09-22 21:05:45

Not helpful. Not helpful at all. Rude.

Review №81

2019-09-14 01:18:55

I am tired of spending almost $300 a month for absolutely slow internet, and Xfinity format problem error messages.

Review №82

2022-02-21 20:25:40

Always a pleasure. Always helpful...❤

Review №83

2020-08-09 19:00:29

Ana is super friendly and extremely helpful

Review №84

2022-02-27 04:56:10

Very awkward for the first time in that store.

Review №85

2020-10-15 05:02:44

I had an awful time. Maybe it was the company.

Review №86

2021-12-03 02:23:48

Shawn was great & very helpful.

Review №87

2021-02-13 00:55:26

Matt gave me great service

Review №88

2020-02-13 05:42:34

Internet slow down on 02/12/2020, poor service provider.

Review №89

2020-10-09 19:41:08

Was in and out, very nice place.

Review №90

2021-02-08 05:53:50

Phone was a mess. They fixed it.

Review №91

2021-02-07 01:15:30

Worst customer service ever

Review №92

2021-06-11 22:51:59

Unable to get an appointment for a technician

Review №93

2021-05-21 18:19:29

Very nice and efficient.

Review №94

2020-06-05 23:32:35

Always great service😃

Review №95

2022-02-26 02:53:25

They had what I needed.

Review №96

2021-01-06 04:52:07

Good customer service

Review №97

2020-10-26 20:31:08

Staff is useless and rude!

Review №98

2020-07-13 21:54:11

Employee needs training

Review №99

2020-08-12 00:55:53

Awesome Assistance!

Review №100

2020-10-24 23:02:41

Nice as always

Review №101

2021-03-08 21:00:57

There was a wait

Review №102

2022-07-12 18:43:34

Run 🏃‍♀️ 🏃‍♂️

Review №103

2019-10-03 03:53:45

No sound on 376!!!!!!! No Star Trek!!!!!!!!

Review №104

2024-07-03 17:59:09

Munavar at Xfinity was very helpful and patient with our issues. Helped get through our problems and got my wife a new phone.

Review №105

2023-07-11 06:29:33

Terrible customer service, I have an hour and due to the lack of someone speaking Spanish, I see that there are some people who speak but they dont attend to me, they keep jumping at me woooo

Review №106

2021-04-21 17:43:12

👍🏻