Presentation on Map Reviews Nearby

Xfinity Store by Comcast in San Jose

3.5 (199) 1600 Saratoga Ave #32, San Jose, CA 95129, United States

Categories

Business to business service
Burglar alarm store
Internet service provider
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

San Jose, Santa Clara County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:Closed
Tuesday:11 AM–6 PM
Wednesday:11 AM–6 PM
Thursday:11 AM–6 PM
Friday:11 AM–6 PM
Saturday:11 AM–6 PM
Sunday:11 AM–5 PM

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Total reviews rating 3.5

199 Reviews for Xfinity Store by Comcast 2024:

Review №1

2024-07-01 19:11:17

Highly recommend not use that store & that manager Fabian Martinez, that person rude & unprofessional, highly recommend don’t use that company & that store because that company overcharge my cc without any reason twice overcharged per month more than year, without any customer sign, only because have my cc on file!!! That unbelievable scam! Will report on BBB see you on small claims court! Fabian Martinez said we don’t provide any refund because we already charged!!! That crazy customer service

Review №2

2024-05-12 01:13:32

We’re moving. I needed the transfer service and also cancel service. We scheduled an appointment and arrived near our 30 min window. We were promptly checked in and Edgar helped us through the process. It was relatively quick and painless. He helped us with both tasks professionally and asked if we were interested in some mobile promotions as well. Still need to go home and reactivate the modem but so far so good. There was some great 5 star service provided ;).

Review №3

2024-03-12 02:44:38

They not only deceived us, but also left behind a series of negative impressions!Heres how it all happened:We came to their office, paid for the modem, they assured us that the network at our address was functioning flawlessly. However, upon returning home and installing the modem according to the instructions, we discovered that the network did not work.After contacting support through the mobile application, we received a call from a representative who began aggressively pushing us for services and plans that we did not need. Moreover, they offered to call a repairman for an absurd $100 dollars!We refused this “service” and stated that we intended to return the modem. In response, the operator became even more intrusive and offered to credit our account with $70 dollars so that we would not refuse their services, claiming that the technician would fix everything for free, since the problem was allegedly not in our apartment. We refused again.Then he said that after talking with the manager, they were ready to add another $30 dollars to fully cover the cost of calling a technician. Having agreed, we were still left with a feeling of deception.And here is the result: the master scheduled for Sunday morning at 7:30-8:30 am never arrived, and the promised $100 never appeared in our account. Having visited the office, we found out that there was no appointment and there were no funds in the account.**This is a complete scam!**There was no adequate response to our problem in the office. The company representative treated us with disdain, showing complete indifference to the situation. This behavior only confirms the unprofessionalism and dishonesty of this provider.**I strongly recommend avoiding any business with this company so as not to encounter such attitude and deception!**

Review №4

2024-06-29 02:52:51

I just needed to pick up my online order of a xFi gateway today but there wasone specific “specialist” kept reiterating I had to go through the whole process again with him, making claims that online orders are “usually fked up” without any proof of evidence.When I tried to approach him to clarify my situation, he started to calling me being disrespectful to other customers while still trying to make things unnecessarily complicated.Eventually Mariana stepped in and fetched my ordered equipment within 1 minute.Overall it was a bad experience but I would give 10/10 to Mariana.

Review №5

2024-06-14 03:42:19

This review should be 0 or - star. A guy identified himself as the store manager. His attitude was very bad, he refused to help us to resolve a brand new Xfinity phone issues ( moto 5g, we got from the store a few days earlier ) on 6/12/24. He claimed their employees are not supposed to help customers to resolve issues like we had, we are supposed to call Xfinity “customer service” for help. We are very happy to get out of Xfinity mobile plan.

Review №6

2024-02-23 02:39:44

Fabian was very helpful. Walked into the store was greeted and helped by Fabian. Was patient and very informative. He is the reason i signed up for internet and switching my phone line. Best service representative. Will come back!

Review №7

2024-01-11 23:40:25

TERRIBLE customer service. I went in Wednesday at 01/11/24 and I wanted to get a new phone. Apparently after being there for an hour and a half there system was “down” and than went in 01/12/24 and checked in, waited 20 or so minutes and they finally called my name and someone was already there getting help and he said to sit back down (than why did you call my name??) and than called my name again and said that it was gonna be a wait and if I needed water or anything? Like that makes no sense why call my name twice if I am not getting helped. I am going to be deactivating my plan and moving carriers this is ridiculous

Review №8

2024-03-10 08:03:45

In and out for my remote exchange in less than 2 minutes. The exact type of Comcast Xfinity serviceI have always experienced.Thanks to Noah

Review №9

2023-12-16 01:37:57

I have had Xfinity/ Comcast more than a decade and for the most part there are no issues. I always come at this location late afternoon is the best time. Overall I have a good experience with customers service.

Review №10

2023-08-02 21:52:17

Not helpful at all. Was so very by the book and could not help me with issues where the phone support had helped me. I was told by support to go to the store and the store couldnt process my request. This experience made me determined to leave their Internet service the moment I get a chance. In the end, the phone support was helpful so I credit them for that.

Review №11

2023-08-20 19:02:38

Hope I can give negative star. Terrible service !!Just visited the store. The representative who first served me is very nice and polite but transferred me to another representative.The second presentative name is Noah Brown who claimed himself as manager but apparently he is not qualified if he is. He had very bad attitude; couldnt answer my questions at all. In additional, when I asked more price information; he changed answers 4 times and refused to explain; and said Comcast doesnt offer bundle price anymore but what I said is what your price will be ..Have been Comcast customer for 10+ years; with TV, Phone, Internet and Home Security; I cant believe such terrible service.

Review №12

2023-10-25 19:35:03

Bunch of employees hunched over their phones while a bunch of customers waiting. 30 minutes later still waiting for some customer service staff to actually help their customers. Here you see 2 idle employees while theres 4 guys waiting.One star for the guy who actually helped me after another 10 min even though i was next in line.

Review №13

2023-08-15 19:52:22

Returned Flex setup box this morning. Provided phone number twice to locate my account. The first time is typo so not able to find it. Gave phone # second time and still not able to locate the account. Then I provided account statement print-out, he was not able to locate either. At last, some magic happened. Asked for receipt - nope. Asked me if Im a mobile customer. He left the setup box on the table, waked away and pretended nobody in the store. Just not a good experience to deal with in person. Should have mailed the Flex by UPS but the Xfinity recommended in-store return.

Review №14

2023-10-01 13:38:13

Sumanth was the superstar helping me to reactivate my phone number back from hackers. It took him 4+ hours working very hard helping me. He is extremely smart, kind, patient, knowledgeable and sweet. He is an awesome asset of Xfinity.

Review №15

2024-01-24 00:57:14

Had to wait 25 mins to return equipment, no exceptions. No way to make appointment in advance

Review №16

2024-06-16 00:11:10

Great and quick service, I was helped by Noah!

Review №17

2024-06-28 20:27:11

If you can get any other provider. Do it

Review №18

2023-12-27 23:10:18

I usually dont leave the review, but I have to do it this time. I visited here today to return the xfinity gateway. I waited more than 2 hours.

Review №19

2023-06-25 03:58:56

I received the great service today. They transferred my number from another carrier, asked couple of simple questions, ID and here you go…. you got my number in Xfinity for the reasonable price. That is the great example of the customer obsession!

Review №20

2023-10-19 02:02:54

Lazy staff. I reached at the store at 6:25pm. Store closes at 7pm. I just needed Xfinity mobile sim card. It takes only 5 mins to setup but the staff asked to to come back another day saying there not enough time to set it up.Next day, I went to Homestead Rd, Cupertino store. It took then 10 mins to issue me a sim card.

Review №21

2023-03-29 01:37:55

Xavier Geddins helped me throughout the process of not only explaining what Im getting but also sold me to leave Verizon after 15 plus years! He was knowledgeable about the company, policy, plans, and products. His service and hospitality made this experience one for the books!

Review №22

2023-08-24 00:16:54

I dont like coming here they have very bad service, there were 4 to 5 employees without customers they still make me wait they should be kind enough I just went to pick up the rouder and I came without what I was going to pick up

Review №23

2023-05-06 17:49:41

Couldnt resolve the issue after 30 minute wait. They closed out my account and I got home without internet. Avoid this location. They tried to get you irritated.I then called customer service and got all things figured.Shout out to online chat and call center. They resolved my issue. The westgate reps the human beings, the ones I talked face to face, created problems.Advice: Treat this place as a drop-off location at most. Do not expect any service.

Review №24

2023-08-16 20:13:48

Waited about 10-15 mins to turn in modem. Employee was friendly. The print out for confirmation of return was like a register receipt and hard to read. Fingers crossed no issues of returning it.

Review №25

2023-06-23 02:33:20

This was an absolute horrible experienceI had to speak with 2 people and one of them was the manager.I have never encountered such rude behavior. No respect, unprofessional and no sense of customer service. I was insulted and,Nothing got resolved.We pay too much for xfinity services to be treated in such poor manner!!!!Hire people who have people skills, and have knowledge of customer service!

Review №26

2023-02-24 00:53:55

Not good, tried to check stock on the phone I wanted but told you can o ly do that in person, after waiting 45 minutes waiting in the store to speak with the rep only to be told they were out of stock. And only option is to go through the same process until this store happens to have the s23 in stock. The lack of basic service is pretty amazing.

Review №27

2022-11-03 16:25:21

Ive had iffy success with phone support, especially with xfinity mobile. But every time I go to this store, the associates are friendly and get things done with no issues. Been here 3 times now for phone upgrades, switches, and account changes and have had a good experience every time. Now I just avoid calling because its just quicker and easier to go get help at this location.

Review №28

2023-02-06 17:34:49

Terrible experience.... If I could give a zero star I would. Im a existing customer who had internet, voice, and TV service through xfinity. I visited this store to inquire about moving two cell phones over to xfinity, from verizon. I asked the rep who helped us (at this location) if there were any rebates for adding an additional service (mobile). I was very clear about not downgrading our existing services. He told us that there was a bundle he could set up that would save us roughly $20 a month, which was essentially the same services as what we had, plus an additional discount for adding an additional service (mobile). Long story short we agreed to this assuming our services would remain the same. Mind you we got no paperwork what so ever outlining the services, just two sim cards and were told to finish the set up at home. I then come home and find that my land line is no longer working. I spend an hour with tech support via the xfinity app to find out this store rep did not set up the land line. Tech support activated the land line and told me it should be up and running in 60mins, after I restart my router. 60mins pass and no luck, still no land line. We call tech support and they inform us that our phone number was changed (a number that weve had for over a decade), which is completely unacceptable. We were told that we need to wait 72 hours (without a land line) to see if they can recover our original phone number, which they better do. On top of all of this I log into to my account (via the app) to find that our new bill will now be $391 a month (for just internet, voice, and TV) without mobile, which was previously only $240 a month. I then see that this rep set us up with a lower TV package (~70 less channels), slower internet @ 1200mbps (previously at 1500mbps) and managed to give us a new number for our landline, which he didnt activate. Oh, and he canceled our DVR service, so now we have minimal storage space for recordings. Apparently we now only have 20 hours of cloud storage space. This has been a total disaster and now Im going to need to take time out of my busy schedule and spend countless hours on the phone with support to try to get this resolved. I went to this store (which was much further away from my home than other locations) as I thought this location would be less crowded. This should have been a simple transaction, moving over two mobile phones. What a mistake this was. After this experience and ongoing nightmare Im about to drop xfinity all together and look elsewhere. Maybe the store rep should have paid more attention to getting this set up correctly as opposed to constantly looking over to check the scores on the basketball game that was playing in the background and maybe this all could have been avoided. What a joke.... Dont go to this store!!!!

Review №29

2023-06-13 00:47:35

The best customer service, I was in and out in less then five minutes and everybody was extremely helpful! Skylar helped me out and was super expedient - thank you!! Highly recommend this location

Review №30

2023-01-16 23:30:24

Very slow and sub-optimal customer care. For a Xfinity mobile issue on their side, taking more than 3 days to resolve, still not resolved. This involved pushing us to the Apple Genius bar for hardware checks on the iPhone we just got a month back from Xfinity.I was told to receive a mail or call from Xfinity to resolve the issue in Tier 3. Its 3 PM and I have not received any communication yet. So I dropped down at their store again.. 3rd day in a row...

Review №31

2021-12-08 02:23:30

The first technician I dealt with was pretty rude and dismissive. I explained what the problem was and said that Apple thoroughly checked the phone and the phone was fine and that it must be a provider issue. (The problem was that I couldn’t send or receive messages to some of my contacts, not all). His answer……well, if the phone has no problem, why did you bring it here? What????? I explained the problem again. He said…..Apple tries to push everything off to someone else……as he tossed their work order back my way without looking at it. I suggested a new SIM card and he tried one. A very unpleasant interaction with Ted the entire time. It felt like he couldn’t be bothered. The manager helped me next. Completely opposite of Ted. Ernesto was very helpful and patient the entire time and then consulted with Clive who fixed the problem. People like Ted need to work where they have little to no contact with people.

Review №32

2023-06-04 19:48:24

Ive been having a lot issues with the internet connection, seems like it doesnt work most of the time, cable its ok but I think its a little too pricey, I got 4 phones, 2 iPhones and 2 samsung, I wanted to upgrade 1 samsung to an iPhone, but it seems that I have to pay more that a new customer, weve been customers for over 10 years, and I dont see why dont you give better deals to your current customers rather that prioritize your new ones, weve been thinking about to change to a different carrier but we are still looking, we have cable, internet and mobile with xfinity but seems that they dont really care for long time customers!

Review №33

2023-07-23 01:20:47

Super slow staff. They are barely talking to the people they are helping and keep going in the back room. Just wasting everyone’s time. What happened to customer service?

Review №34

2022-07-30 05:28:20

Gave me a defective phone and theyve been giving me the run around. Called them so many times and went to the store several times but they dont care. Extremely rude and unprofessional customer service. The customer before me was cussing and screaming at the guy in the front as I walked in and 10 minutes later I was going through the same thing and had the dame bad treatment. Worst experience ever.

Review №35

2023-02-10 17:21:35

LONG wait for service. They refused to apply the screen saver to my new phone. Also, frequent failure to text to someone also on xfinity mobile and they blamed it on location even though it only happens with ONE person who is on my very own plan with xfinity. They lack expertise and service is lousy. Im going back to Verizon.

Review №36

2022-12-18 19:56:57

Its rare these days to visit a retail store for internet or mobile phone support but had to reach to them to get a problem fixed. Recently signed up for the xfinity mobile and was unable to activate the line. Paid a visit, and after few minutes wait I was helped by a rep who got the issue fixed. The rep had to call their uber support team, but thats normal I guess for some issues. Got the new SIM and the number transferred and issue resolved. No pressure upsell of any other services or products

Review №37

2020-11-16 22:30:23

One of the best customer service.Clive helped me twice. Very talented, very So professional, not pushy to sell you. He is very nice the way he explain with details, where you end up buying with no tension. Daniel The manager eager that every customer is satisfied. I like the way they appreciate their teamwork, Isaac was there making sure all is well without interference. Another colleague checked on Clive he want Tacos... very nice group. All the best. Thanks guys...

Review №38

2024-01-19 22:09:14

They got me quick and great service

Review №39

2022-03-16 21:12:08

Eric is the best! Mobile check in was super easy and fast, Eric got me in and out within 15min! He explained out everything and was very professional. Was able to find me a promotion that Lowered my bill and increased my speed ! Thanks Eric!

Review №40

2021-07-25 20:11:43

I needed to drop of some equipment and exchange my cable box. I made an appointment online which was very easy and nice not having to wait in any line when I got there. The customer service rep was very friendly and took the time to answer all my questions. I was in and out quickly and was very satisfied with my service.

Review №41

2018-05-18 23:13:12

No waiting time and I wasn’t harassed to resubscribe. It was actually a very normal interaction. The store was clean and modern; temperature inside air-conditioned down to a chilly 65°: neither comfortable nor environmentally savvy - but I guess that‘s part of the corporate strategy to get people out faster. I‘m just sorry for the employees who can‘t leave.

Review №42

2023-01-05 00:49:34

Jay/Jae has a horrible attitude. No greeting, no eye contact, just bad vibes from this woman.We received exceptional help from another employee though!

Review №43

2023-09-25 21:05:23

If you’re trying to waste 30+ minutes of your time, sure, go here. Recommend going to the Monterey location for easy in and out service.

Review №44

2024-01-31 21:50:30

People here are nice they just have a lousy company

Review №45

2020-12-13 17:37:12

There was a pretty long line outside the store about an hour before closing time but once we got in service was very quick. Have to give employees credit for working through these challenging times given limited historic capacity and distancing restrictions.

Review №46

2015-10-04 23:12:16

Went today at 10.30am. Not many people but all the reps were available. The rep who attended to me was very polite and handled my queries well. I had gone to turn in the Comcast modem and also downgrade my service to remove TV service and retain only Internet. The rep offered me with good plans which helped me to save a good amount of money, no hard selling to upgrade to stay with existing plans. Keep it up!!! This is a good location to get things done.

Review №47

2023-11-19 08:22:41

Take forever if you don’t have appointment and they don’t really solution of my problem thank you anyway.

Review №48

2022-07-29 00:33:50

Unorganized. I was waiting for anyone yo acknowledge me as i walked in. Then another person walked in after me, a guy then acknowledges the guy after me and checks him in and i check in after him. So unprofessional. I can see why the average ratings/reviews are so low.

Review №49

2022-06-25 01:49:30

XFINITY, The company itself, has NEVER trained its reps on how to deal with people who have a DISABILITIES! Went to pick a streaming box, & explained to the C.S.that my hands dont work! He said it was easy, maybe for a normal person, NOT for a DISABLED ONE! STEAMING BOX is NOT connected & still in the box! As soon as I can get a ride, Ill take it back! Dont have patience to deal with IGNORANCE & DISCRIMINATION! If you were DISABLED, YOULD FEEL THE SAME WAY!

Review №50

2016-02-06 20:01:43

Got there close to 9:30am on a Saturday and the place wasnt too busy. They have an easy to use check-in system and a monitor that will call your name when they are ready to service you. Friendly service. They do try to upsell but you can always decline or state that you are in a rush.

Review №51

2020-03-25 23:35:59

The last visit I had there about 3 years ago was the worst customer service Ive ever had. They act like they dont care what your issues are because they have the upper hand at everything. So just get what you need and get out of there. You can do more research on your own. Be prepare. Hopefully by now they have better service.

Review №52

2019-09-23 20:54:05

Comcast really needs to review its customer service policies. I needed just to drop off the equipment, all changes to the account were already made on the phone with a rep. The same rep on the phone informed me that when I drop off the equipment I SHOULD get the receipt confirming that all equipment was returned because the returned equipment tends “to disappear” and then charged to the accounts. So I disconnected the equipment and came to the nearest store during my lunch break. At the store I was informed that I can drop off the equipment but if I need a receipt I have to wait for a rep to handle the receipt and stay in line for at least 20-30 minutes to do the drop off OR I was also told I can make an appointment to drop off the equipment (!). BUT if I want to drop off the equipment immediately then I can just leave it with the front desk with no confirmation of drop off!!!Wait! Here is the question— why the same front desk cannot scan and print confirmation and reduce the wait time for customers who actually DO have issues to be resolved and concerns to be addressed!!! This approach absolutely does not make sense. I am sitting in a line with people who need 20-30 min to get answers, etc.And here is the update: to drop off the equipment took 30 minutes. The actual scan and print of the confirmation, just as suspected earlier, was under 30 seconds!!!

Review №53

2019-12-05 23:22:36

My experience with Xfinity in general hasnt been satisfying as a customer whether on the phone or in person. It almost feels as if they intentionally want to give their customer a hard time and Im positive that is the case. I was at the store to pickup an activation kit and they made me wait for half an hour just to hand me an activation kit after several attempts at trying to catch their attention when they werent even busy. I still found a couple of the employees there who kindly tried to help which I appreciate. Thanks Brian!

Review №54

2016-05-30 23:22:00

Comcast has gone a long way to try and make their brick and mortar locations more efficient but they are only acceptable if you compare it to the nightmare that is their online/phone support. To be fair you are significantly more likely to get resolution from the store so it is definitely worthing coming here. This store has an automated check-in system where you type or answer the reason for your visit and then you are shown your position in the queue and called up once your number shows on the TV screen, and you are told what window to approach. Wait times have usually been relatively short no matter what time I come. Staff is usually disinterested but capable of getting most needs taken care of. If you receive equipment, make sure there arent pieces missing because its definitely a problem.

Review №55

2019-12-29 18:03:32

It will be much faster and cheaper to handle everything online or by phone.Came here to get new internet service and they wouldnt honor the online price. They said that at checkout, the online portal will change the price to what the store was offering. This obviously wasnt true since I was able to get the same service for 25% cheaper per month by doing it online.

Review №56

2019-10-07 23:01:19

This review is a few months overdue, which I sincerely apologize to Michael M. for. I came into the store hoping to repackage my previous 1-year bundle plan for a better price.(To note, each time I come into this store I am warmly greeted and welcomed)Michael was the first to help me. At first glance there was nothing really he could do for me in regards to a better package that suited my needs and was at a reasonable price. However, Michael took the time to keep looking until he found something for me at a price I walked away happy with. Whats more, I also appreciated Michael taking the time to help me find routers that would be compatible with my new services. I had many questions and Michael never seem to be bothered by it; he also gave me his card so that I could reach out to him with any problems or concerns regarding my account.I apologize for Michael for taking so long to write this review, but walking away from Xfinity that day made me not only appreciate his amazing customer service but happy to be a customer of Xfinity because there have been horrible cable service companys I have had to deal with and Xfinity has been nothing but great!Thanks Michael!

Review №57

2018-01-30 18:57:55

I want to give the no star if I could.No one, I really mean no one in the store is trying to help customer, they are not helpful at allI came their willing to transfer my acc to someone else, the stuff there making fun of other customers of ‘wired disconnection’ or ‘wired transfer’. The stuff are being very unresponsible.If you want to do sigh up, think carefully, because they are not care any thing only you pay the money.The x-fininity management make verything so inconvenient and complicate, we have to wait a day long to receive when they say the email has already be send out. And we have to do all service via email, not even over the phone or in store.Representatives say the same thing differently, I called earlier before I come to store, representatives told me to come to any store for ID verification, when I come to store, they told me I have to do over the phone, when I call again, they told me I have to do everything by email. Everyone is let customer to figure out a way.If you ever think become new customer to them, think very carefully!! Neither the company and the stuff are professional. Very terrible experience I have.

Review №58

2019-07-30 20:46:58

Worst customer service. The sales persons are extremely unprofessional and are not focused on the customers. They also sent me around in circles and refused to reach out to their phone customer service, what kind of customer service is that? They did beyond the bare minimum. Definitely not going back. A phone representative from Portland was so much more helpful and helped resolve the issue-- and was friendly!!

Review №59

2023-01-05 20:17:14

Very helpful, and surprisingly fast, was a line and only took me 15 minutes to get my dvr replaced. There were 9 people in front of me so that was quicker than i had expected.

Review №60

2018-10-23 06:15:09

Terrible experience. I went there for a internet connection swap. They suggested that the old account holder cancel their service and I start a new account. The employee gave me what seems like a new router and sent me off saying everything I need to setup will be available in the app and process will take minutes. I came home only to realize the modem keeps on resetting and when I called customer service, they tried fixing issues for 2 hours on phone with no progress. Finally I am told to wait 2 days to get a service technician come to my house and manually reset the router. I will have no internet for two days now. I have a job that requires working from home after hours. This kind of crappy service bothers me a lot.

Review №61

2018-01-04 04:13:24

Nothing but problems...still waiting for the $285 refund they owe for putting me on the wrong mobile plan. They ONLY take payments straight from your account. Still not able to see a bill due to when I login it says I dont have an account. Took out 3 payments in 4 days for a total of over 400.00, yet I have to WAIT 5 days for a refund...guess my child shouldnt eat this week...3 days during the month not able to text at all. Twice in month no service, their excuse was well it shows your bill is due in two days, maybe thats why..(although its on auto pay...go figure)..Do not recommend at all! Would give zero stars if available!

Review №62

2020-11-16 18:54:59

Over the last few years, Comcast has really upped its service game, especially at its store locations. They get you in & out of the store quickly and efficiently, and actually care that you are a happy customer! The service is a bit pricey (negotiate with them), but continually improving in features, speed and content. I love the DVR service and online streaming capability.

Review №63

2021-09-03 22:28:01

Rude associates. A blonde female looks like shes having a bad day. Not sure why ppl cant smile or be friendly but it makes the store experience horrible. Go to the sunnyvale store, much better vibe.

Review №64

2022-01-14 20:31:44

Been trying to call for another box. The store front doesnt have a phone number to call and get service. The 800# isnt any help either. The online service sucks, constantly wanting to busy to use online service only. Tried adding equipment by going onto my account, says I can only have 3 equipment pieces, say I hit equipment limit.

Review №65

2018-10-13 02:37:03

Incredibly understaffed. Printer for whos next is out of ink. Noisy. No greeting. All I need to do is drop off a package and its taking sooooo long.Dishonesty, greed, and the worst customer service is what Comcast is known for. They rely on people who dont check the bill and overpay because theyre off of the promotion price. I just wasted 2 hours of my life on the phone with 3 customer service reps and they all agree how greedy Comcast is. Please avoid giving them any money.

Review №66

2022-07-31 01:51:58

I am a brand new customer and Im trying to reach an agent but youre Automated system does not Allow me access to speak to an agent. This is extremely frustrating for me.. I wish that xfinity had a better system in customer service handling. Its not human friendly.

Review №67

2020-03-01 00:08:20

Had us go back and fourth all day because the our self install kit was not working so we called and the representative told us we had the wrong box and that its been discontinued and they wouldnt send a tech to fix our internet until we replace the box. The manager is very rude. I told him why we were here and he raised his voice at us. Spend your time else where. These guys are very unprofessional

Review №68

2020-10-10 20:51:45

Xfinity is the same old Comcast in a new wrapper. Store personnel were somewhat knowledgeable but lacked the fine points of the Xfinity contract world. We returned one piece of equipment that was no longer needed. Sceptical that just placing it in the return container would be enough, we actually handed the equipment to a person. That person told us just place it in the container. We protested and a manager took the equipment inside the store. He came back with a receipt that said equipment issued. All of the Xfinity equipment was listed. The manager just said something like, the returned piece is now off of your account. Nowhere on the receipt does it state this. When we got home, I called Xfinity. After all of the recorded BS, I spoke to a person that confirmed the equipment return. Xfinity needs clear, concise information its receipt

Review №69

2017-01-14 23:12:10

I got a good surprise today. My Comcast internet deal expires and the price went up to 50 %. I negotiated a deal with online which is bundled with cable. However, we seldom watch TV.My colleague told me the Comcast might have different deal. I went the San Jose one this Tuesday (1/10/17) and I got different deal without cable. I like it and took it also that day.Today(1/14/17), I went there again to return the unopened cable TV box due to my deal change. I was surprised that there is NO record on my previous deal I made 4 days ago and I think I was day dreaming that day.Feel disappointed and talk to the front desk manager (ID: WD5) as last try before I plan to switch the different vendor. Surprisingly he gave me a better deal and apologized for the confusion and inconvenience Comcast gave to me. Really appreciate his help and kindness.I was told Comcast service is a kind of chaotic and I somewhat agree. However, from this managers apology and deal, I would like to be Comcast customer to see how they improve the service.Thanks again.

Review №70

2016-09-21 16:16:41

Horrible service!! After explaining numerous times that I have my own DSL modem and I am returning an old modem, so please make sure you do not disable the wrong modem, the employee still went ahead and cancelled all modems on the account. Not only that when I called to re-activate, the next rep decided to run my credit for no reason and without even informing me!!! This is only one of my very many horrible experiences with Comcast this one just happened to involve the store... Im sorry such a charlatan company gets to thrive in this country, its a shame!

Review №71

2020-12-29 23:55:06

This is my personal experience, your mileage may vary.Be careful with Xfinity or Comcast.....they lure you in with specials that expire and then prices jump up quickly. Reps will promise deals or free stuff that they wont honor. You can buy your own equipment and dont have to rent theirs which is very expensive. They almost always overcharged me and when I called them on it, they wouldnt refund the overcharge.An In Store rep here felt bad because Comcast had overcharge me and promised free content to offset the charges. When it didnt show up as promised, I went back, she wasnt working that day so I asked for the manager. The manager wouldnt come out, hid in back but told the rep I was dealing with they would not honor the commitment even though I had it in writing on the reps business card. Blew my mind and forever changed my opinion of Comcast...In Comcasts defense, their internet only is OK as long as you only care about download speeds. Their service for the most part is limited to much slower upload speeds, mine was capped at 12mbps with 150mbps download. Before I switched to Sonic fiber which is $90/mo for 1gig up and down, I used Comcast internet and it worked. I now only pay for internet and stream whatever services I need, i.e. youtubetv, netflix, youtube music, amazonprime etc.If you have no other choice, Comcast is reliable if a bit confusing and expensive...just be careful. Always review your statement to make sure youre not paying for something you didnt sign up for or are not being provided..... :-(

Review №72

2019-09-23 03:34:35

Tyler L. and Alexis H. are the most AMAZING Xfinity employees at this store! I tried to upgrade to the Note 10+ for me and my husband, for two days straight we had an issue and I was refused an upgrade because I missed ONE security question (Soo frustrating!) Finally on the 3rd day Tyler went above and beyond to make sure I walked out with my new phone. It was ONLY because of him that me and my husband were willing to go in for a FOURTH day straight to upgrade his phone. Alexis was BEYOND sweet and understanding, and went out of her way to make sure my husband walked out with his new phone, we even bought two cases from her. Weve been with Xfinity since 2016 and those two are the most AMAZING sales reps we have ever had the pleasure of working with.

Review №73

2021-09-18 21:52:06

Longtime Comcast customer with cable and internet. Switched 3 phones from Verizon to infinity mobile. Johnathon converted new phone (free) A42 5G and we added switch to 2 🍎 phones. Great deal no contract, unlimited for $100.00 month. Service was excellent

Review №74

2016-02-02 00:44:24

I walked in to the front counter to tell the guy working at the greeting station that I needed a new remote as my sisters dog had chewed hers up. He sent me out the door with a brand new one no charge and a smile and was SOOOO polite and courteous he deserved a 5 star post here!!!

Review №75

2018-04-28 04:08:11

Remodeled facade cannot hide its monopoly business model and how that affects their employees behavior to a captive public (not considered customer). No other utility company behave and get away as much as this business. Be prepare to lose a lot of personal time for nothing and lose tempers. It is advisable to use a magic 8 ball for more consistent answers than asking the same questions to different employees, in person or online.

Review №76

2023-08-02 03:30:34

Horrible manager and staff.. I went to return the defective box they gave me and they said they are closed and laughed it up as they walked away.

Review №77

2023-09-26 00:14:19

Worst attitude and has clear sales goals in mind in upselling mobile plans and otherwise not remotely interested in helping you.

Review №78

2020-01-19 16:22:33

Rude service. Called over the phone and upgraded had to go into store to get new equipment and they said no new equipment with the service upgrade ? But over the phone i was told to come in to grab new equipment. Waste of my time . Now im still in store having to get a new plan and package deal . It was supposed to be fast in and out now im stuck in here talking. Worst experience.

Review №79

2020-08-30 08:59:59

Representative here is kind and friendly. But the problem is the internet service. Xfinity internet service is really worse. You wont be able to get the download/upload speed as what said in your plan. And the uploading speed is a disaster. 1Gigabit plan with 35Mbps uploading rate? What a joke. And you when you upgrade to 1Gigabit plan but use the modem that you used for 600Mbps/15Mbps plan, suddenly you will get only 5Mbps uploading speed, then the representative will just tell you that your modem is not compatible with 1Gigabit plan, but cannot solve the problem for decreased uploading speed. After wasting 5 hours, I decided to change to AT&T fiber. Then I feel released.If you read all comment, you should cancel Xfinity service ASAP, and just install AT&T fiber. You will know how s**ks Xfinity is.

Review №80

2016-06-07 02:24:56

I went there in the morning on a weekday. The place wasnt that crowded. I wanted a new service for my house and the entire process took like 10 mins. The guy at the counter was very friendly and offered me advice on wifi routers to buy as well.

Review №81

2022-12-31 21:14:47

Wanted me to wait 30 minutes to get a receipt of equipment return.. it takes less then 5 minutes to do it.

Review №82

2019-11-18 01:36:26

Which out even looking at the system, customer service representative at this location just told me that your annual internet contact is over and price went back to $66.95, I have no other plans to get u below this price!.Well, that was not accurate! Im not sure if he lied to me or was lazy to check in the system or ...etc.You guys at Comcast need to train your staff at this location, cause I could simply renew my annual contact at the original price of $49.99 online for another year, which btw I just did after experiencing a bad attitude from customer service representative in this store.Poor service..

Review №83

2024-01-22 23:13:15

Over half an hour to return equipment.

Review №84

2020-02-15 23:30:52

Great service.. Make an appointment if you can otherwise may have to wait to see an associate. The guy that took care of me made up for waiting✌

Review №85

2020-03-06 22:13:42

I would have given 0 stars had there been an option. Please save yourself from these cheaters. I went in this store to get a new internet connection for my home. Serge helped us out. I was told there is a combo pack for 200mbps speed and 200 cable channels for $49.99. Since I saw no such package on their website, I literally asked him to confirm the speed. Everytime he said, he has checked and for sure it is 200mbps. I buy this package and after a few days, I see the internet is pretty slow. I check my account and this guy Serge sold me a combo 25mbps plus 25 cable channels for $49.99. this is absolute cheating. Even the package on their website which costs $49.99 gives 10mbps speed.I would want the authorities to take strict action against these cheaters who they have employed.

Review №86

2019-07-24 03:04:33

Fast, friendly service. I went on Sunday around noon to return a couple of devices. No wait, very quick processing, and I was out in under 10 minutes.

Review №87

2019-12-26 22:20:37

The rating is for the equipment/service provided:The store itself is beautiful and is 5/5 stars.I needed a wireless box because I got a new SmartTV for the living room and I moved the smaller non-smart TV to the bedroom(now too far away for a direct cable plug-in). Xfinity assured me they had a box for this. The box worked one day, and after THREE separate trips back and forth to the store... one issue was a box and the other two were remote problems... Im not sure if there is a Quality Control process at all(if so, its pitiful), but I finally decided to return the box instead of paying $120 additional a year to Xfinity (not to mention the headache of inadequately trained employees- there first instinct is to always offer someone come out... Do you think I have time to wait between 8-4? For the tech guy to show up ..?? ) and so I got a SmartTV with a Roku built in and Ill stream Xfinity for free. Thanks for nothing Xfinity, I was able to figure out my own problem.

Review №88

2019-10-27 03:57:36

Really the worst customer service. The sales persons are extremely unprofessional and focussed just on selling without giving complete information. They are not aware of very basic information. For every question, they formed a group to discuss and provide me with the some random answer. For a faulty phone bought from xfinity, they force to visit to the manufacturers store within their mentioned 14 days of buying and refuse to exchange.. Just wasted my whole time..

Review №89

2021-04-13 03:40:29

Just a brief run. Same old, same old. A good deal until the newest wares off. And the price going up. I have been there more than once. They all play the games. An we pay the price.

Review №90

2016-10-21 06:38:00

Short line. Very friendly agent. Let me explain, without any interruption, my challenge. Understood my challenge, helped me to a perfect solution. Out in less than 10 minutes! Excellent service.

Review №91

2020-09-20 03:55:49

They have improved their service. Used to have to call support after exchanging equipment but now they do the technical set up before giving the equipment to you and it is just plug it in when you get home

Review №92

2015-09-13 20:32:02

Modem return - quick and easy. Went in on a Sunday at 1PM - no line, very clean store and quick service. The rep scanned the modem and gave me a receipt. In and out in 5 mins. If you are returning a modem, go here.

Review №93

2022-01-19 00:50:30

Long 45 minute wait just to drop off old equipment. Enployee registering incoming customers was so manic it made most of the customers annoyed. Summing it up. Drop off your equipment at UPS and avoid this xfinity store

Review №94

2021-09-28 14:14:45

Switched Our cell phones to xfinity. Excellent promotion. Unlimited 3 phones for less than $100 month. Must their internet, I upgrade my pixel 2xl to Samsung galaxy A43 5G free phone. Great service rep Johnathon 👏

Review №95

2021-10-03 16:19:45

The staff member serving me was very good. But I had to wait aimlessly for a long time even though I had an appointment.

Review №96

2019-07-24 02:31:48

I just changed it to 4 stars cause my recent visits of getting 3 Xfinity mobile services went very well. I have two BYOD phones and bought a cheap phone(moto G7 power) from them as well. All of them works like a charm. The moto G7 power is dam good. The battery can last me 3 whole days! And it have fast and sensitive finger print sensor. Their face recognition works which amazed me though the accuracy and speed is intermittent. To my surprise, Xfinity wifi hotspots are more than I think. And I get good coverage while hiking in the mountains. 7/23/1910 month ago.I want to call this store to ask about their cell phone plans since I am Xfinity internet user. What surprises me is that the phone number is a 1-800 number and I have to spend many time to answer the questions from a robot?! I dont understand why a human operated store needs a 1-800 number and a robot to answer customer phone calls! And the 1-800 number are the same for all of the Xfinity stores.

Review №97

2016-02-16 06:12:37

The employee Ciara Warden was rude and treated customers bad. She had no idea what customer services is, she definitely needs to get trained on how to treat the customers. Otherwise, she shouldnt be in the store front servicing customers.

Review №98

2019-07-25 06:44:42

The agent in store was cheating... The package he told me he ordered for me was different from what was actually ordered and placed in my account. I found out after my online account was setup that the internet I got was actually 60Mbps instead of what he told me in person 150Mbps. I couldnt believe how a big provider like Xfinity can cheat on its customer like this. Im very disappointed and now I need to cancel the Xfinity service.

Review №99

2023-10-13 19:48:53

Waiting min after min for a employee, and some of the folks were not here before I was. Its ridiculous how stupid this is like

Review №100

2020-01-04 21:17:58

Visited twice in two days - wanted to buy a phone. Store was empty except for 3 employees. Extremely rude and lazy staff, with no information about the product and promotions. They wont even let you touch the box of the phone that we wanted to buy, as if we would run off with it!!

Review №101

2015-01-05 04:25:23

This is a good example of a company that has been outsourced. Customer service has no clue what the the third party technicians do on the field. They are under staff in their local sales offices (where you need help to return a box or get service). They spend billions on acquisitions yet they cant afford to hire a temporary help for $10 per hour at their offices. On average you spend 2 hours or more just to get a cable TV box or switch a simple equipment. If you are lucky, you get the correct item the first time. Just go to their 10th street office in San Jose, or the one in Saratoga Ave, and you can make your own reality TV show on how ridiculous and inefficient Comcast operates!!!....people need to start a class action lawsuit actions this terrible organization.

Review №102

2022-01-06 03:45:36

Hardly any wait and they fixed my issue quickly. Great customer service from Desiree.

Review №103

2017-07-31 17:20:22

Terrible customer support. Does not even have a direct line to the stores to be able to ask simple questions without going through a frustrating phone tree. Would not be writing this review of your horrible service Comcast if i could of actually gotten through to one of your reps.

Review №104

2021-12-31 02:22:56

Rep took my returning equipment and offered me a receipt. I took it of course. Thats the good part of going in to drop off the old stuff is to get a receipt.

Review №105

2023-11-27 20:52:01

Edgar was easy to work with and great service.

Review №106

2015-01-14 17:01:47

It was really a complicated experience. At the beginning, a comcast representative was so irresponsive that we decided to visit their local premise and over there we got everything (blast internet, tv and phone) and we were happy. then one week later we received another full set of equipments (router, setup box, etc.), i called them and was told no one would come to pick them up and i had to return them to their local premise. this was still acceptable, what IS really irritating is that later i can no longer access the xfinitywifi, this caused real inconveniences when i was in ces 2015, dozens of calls made, complaint email sent, so far this simple issue was not solved!

Review №107

2021-02-05 14:01:04

They readily agreed to change out my old router hopefully to improve my internet. And were able to decrease my bill $20. 😊 They were COVID prepared. Things went smoothly

Review №108

2021-07-21 17:46:49

Impossible to contact or have problems resolved. Apparently when a technician goes to your house, I am still the one that needs to file their report to escalate the issue. 7 days and counting.

Review №109

2016-09-09 02:53:58

Very bad service.I was asked by Xfinity cutomer service of picking the self-install kit in this shop. The clerk gave me a modem and power cord only. I asked an install instruction but was told call the number appeared in receipt I watched the self install video after back home and found out I need coax cable and ethenet cable which should be included in self install kit. whats a service...

Review №110

2022-08-27 22:28:01

Went to change plan and they gave me the wrong plan at a much higher price ... had to drive back to the store to correct their mistake

Review №111

2018-08-18 01:28:38

I visited this location on Friday around noon. I got greeted by Desiree and got great help from her. She recommended me few good options for my internet/TV services, and she answered all my questions.

Review №112

2018-08-12 00:23:59

Worse than DMV.. wait times are infinite.. staff keeps chatting with customers with no regards to wait times for those in queue. If you step out and they call your name, you lose your position in line and then again another hour of wait.

Review №113

2015-08-26 18:27:02

Lady there was so nice! She gave me two cable cards for my TiVo because some do not work, and worked fine in my new TiVo. The biggest problem I had was with activation, need to call specific number at Comcast for Cable Card activation, which was provided by TiVo technical support.

Review №114

2023-07-20 14:16:35

Bad communication skills on behalf of CSR, argumentative, not articulate, and never solved any issues

Review №115

2022-06-07 03:38:36

Just no no no no help. The manager was very rude, but some of the employees were happy to help.Thanks to Manny for the time he took to help me! 😊 ⭐⭐⭐⭐⭐

Review №116

2024-03-12 14:50:13

Very patient and friendly

Review №117

2018-01-07 01:06:32

I returned a rented modem to this service center, however, a few days later the modem still shows up in my account, then I had to chat online to remove the device. the representatives were not that helpful

Review №118

2021-01-04 00:51:25

Went in to sort out a service renewal. Brian was super helpful, clear and efficient. Really appreciate his customer service.

Review №119

2021-05-30 20:10:00

Zero customer service. The entitled kids they have running this place are completely useless and have no training in real customer service. Its clear Comcast is a big corporate entity that does not value its customers.

Review №120

2021-10-18 05:25:09

Great local stuff. They helped me to escalate the return of Comcast equipment. I tried t do it online ad it didnt work. Thanks guys for their help.

Review №121

2023-07-19 01:00:35

Extremely rude staff and not helping with any of the requestsI am quoted disappointed

Review №122

2023-04-16 03:01:44

Was able to get my modem exchanged and now everything is working.

Review №123

2022-07-25 23:56:11

I felt very well taken care of by Eric and the other staff in the store, they are friendly and helpful. I recommend this Xfinity store.

Review №124

2020-07-28 18:18:33

Went to return some equipment and was told they couldnt give me a paper receipt, really then why does ever other business still give receipts?

Review №125

2022-01-22 05:27:26

Short wait time. Clive was great.In and out fast. Switched old cable box for new. Thanks Clive.

Review №126

2021-07-03 19:11:59

Went for return of a box and replacement of another box. Surprisingly, no waiting time. Ran out of 4K DVR though. Had to settle for 1080P DVR box

Review №127

2023-01-26 04:55:55

Very low staffed, hour and a half wait, very hard if you have an infant with you

Review №128

2015-05-21 17:47:51

Been here twice. Very helpful staff. Helped us get a good bundle for a decent price.

Review №129

2023-06-19 19:49:12

Cleaning service discriminates against you and the attention is very bad

Review №130

2016-08-12 18:20:43

Good customer service - clean environment. Of course there is the upselling going on, yet as long as you know what you want they will get it for you.

Review №131

2020-08-10 23:31:36

This is the service we get when companys are allowed to monopolize by our government.This is a corporate strategy thats all about making the most money and when you dont have real competion

Review №132

2019-05-29 04:07:35

Its great to have a Comcast store near by but its better to call. Some of the representative can be rude & not helpful. I always get better service when I call.

Review №133

2020-02-07 23:25:24

Just came by to pay my monthly bill. So you have 2 options, pay through their kiosk or be asssisted by an associate. Since the place was packed i used the kiosk. You can pay in cash but they dont give you change but they credit it to your account.

Review №134

2021-11-01 01:12:48

I was wondering, this xfinity store is not maintaining brochures for plans.The lady was very very rude. Why store manager appointment lazy and rude employees for customers representative.Very bad

Review №135

2023-03-26 20:56:45

Sometime too busy but staff r helpful

Review №136

2020-02-14 02:50:11

Even though we werent able to come to a conclusion, the agent in the store was quite helpful.

Review №137

2015-11-25 02:11:46

Nice clean location. But as with all things Comcast abandon all hope when entering into this place. Staff can be nice and incompetent, rude and smart. Cant wait for Google Fiber!

Review №138

2023-05-28 21:46:02

Gave me a wrong phone number.... and worst customer support.

Review №139

2018-08-29 03:41:53

Did not include all items with installation kit. Missing ethernet cable AND coaxial cable. Very disappointed, went out of my way to pick this box up TODAY, but it was useless without these items.

Review №140

2023-06-13 10:00:21

Great place to get the new remotes I really needed

Review №141

2023-01-11 06:35:30

Always get good assistance here. Its better to talk to someone live.

Review №142

2020-10-04 18:21:36

Very professional and clean. We got right in and the rep was helpful and quick.

Review №143

2017-01-29 17:41:11

The people in the store are overall nice enough. Too bad the actual services they provide (TV and internet) are terrible

Review №144

2017-01-08 03:10:21

Cant call them and I couldnt find the store. Its behind the mall. got there at 7:01 and got the no, sorry thru the window. Typical Comcast. about 70% effective.

Review №145

2015-04-15 15:50:05

Hours on Google is wrong.Mon -Sat 9am - 7pmSun - 10am - 5pmRating is actually for Google not updating the hours and now making me wait 15min until they are open.

Review №146

2021-09-15 20:29:29

I had to wait for 40 mins. And then they gave me a box that didnt work.

Review №147

2019-02-14 20:28:33

Now that they have the cash kiosk you can get in and out in 3 minutes. Even the sales staff are standing around doing nothing.

Review №148

2021-03-24 18:56:17

Dear fox if you can please Dont go there, no mangers no one is helping you. they are there just to get payd Im so disappointed by xfinity.

Review №149

2018-04-22 00:44:06

To return equipment. Electronically signed up. Queue went by at fair speed. Equipment return was fast.

Review №150

2016-12-04 21:04:06

Good service and fast, the only thing that is needed is staff who speak Spanish, the rest is all perfect!

Review №151

2018-04-03 23:02:14

I wanted another Xfinity voice remote... I swung by... There was like a 30 second wait... Then asked for the remote and the lady said sure.

Review №152

2020-10-27 01:17:14

Worst internet service provider in America by a mile. Internet always down ☑️ Outages lasting for a whole day ☑️ Automated customer service ☑️ No updates ☑️ Overpriced bad service ☑️

Review №153

2020-03-03 22:09:19

Store is clean and modern, customer service agent was very helpful and friendly.

Review №154

2020-01-05 22:51:34

Went here to take care of our cable needs. Very helpful attentive staff.

Review №155

2023-07-11 21:39:49

Work fast, nice and friendly service!

Review №156

2023-04-09 21:37:37

Always helpful and always have to wait in a line.

Review №157

2019-02-13 04:00:33

I was excited to get my box to go home and watch some tv to find out box looked scratch up and not working........ bummer

Review №158

2021-12-26 02:48:58

Went there first time customer service were great

Review №159

2016-02-09 02:28:27

This is the best Comcast/xfinity store ever, it is clean, efficient. And Daniel in there really did a good job! Highly recommended!

Review №160

2023-06-23 23:27:40

Friendly employees and Great Service…

Review №161

2021-01-16 01:11:47

Very easy to get your business taken care of. Nice folks.

Review №162

2018-01-24 01:02:14

Xfinity makes AT&T look like a responsive and caring company. Worst internet service ever. $100 a month for nothing. Customer service reps are horrible.

Review №163

2015-11-20 01:32:37

Bogus store hours. As of 1730 on a Thu, lights are off & nobodys home. WASTE OF MY TIME .

Review №164

2015-06-19 22:57:54

Exceptional customer service - both times Ive been here - thank you Delana, I appreciate you

Review №165

2020-02-04 01:57:30

People at the store dont have the minimum courtesy.. They lost the points there itself...

Review №166

2020-09-25 00:56:25

Clive was so helpful. Thanks for making my visit so easy.

Review №167

2022-03-28 19:51:17

Very rude experience and so unprofessional. Never go to this place again.

Review №168

2019-07-10 17:39:02

Got sent there by staff to replace my wireless router FOR NO APPARENT REASON !!!! Never got my connection issue solved.

Review №169

2016-06-06 23:05:29

This review is not a review of Comcast, only of Bob the gentleman that helped me. He was fast, kind and efficient.

Review №170

2020-02-29 14:17:28

Employees very helpful and personable, and makes you feel welcomed.

Review №171

2020-11-08 18:20:51

The phone number goes to Comcasts general switchboard, not directly to any local store. There is no way to call any Comcast local store.

Review №172

2016-02-13 23:09:18

Good service at store recently, didnt used to be like this.

Review №173

2022-06-22 23:57:32

It’s stupid to not be able to just walk in and exchange remote controls

Review №174

2017-01-29 17:14:46

Staff mostly helpful, store can get busy, and unfortunately xfinity internet service is not well priced...

Review №175

2019-11-19 00:18:29

Very pleased with the fast service and pleasant staff at this location.

Review №176

2023-03-19 01:07:44

Customer service is very bad at this location.

Review №177

2021-02-21 01:09:29

Thank you Arash for being so patient and help us to deal with issues for hours

Review №178

2018-07-14 20:03:44

My second visit there and experienced great and quick service.

Review №179

2020-08-19 00:51:47

Visit went smooth. They are quock and professional utilizing social distancing.

Review №180

2021-08-17 17:22:13

Very fast service. In and out in under 5 minutes.

Review №181

2017-07-12 03:35:03

In and out fast!! Comcast and five star in the same place are hard to find. But this place is a pleasant surprise :)

Review №182

2019-12-03 05:38:22

Organized, personal service is great, some wait but good.

Review №183

2014-12-28 11:22:16

I paid for wifi from xfinity, but its too slow. Frequently it will not even open the web pages. Trying to watch videos reminds of dial up service from years ago.

Review №184

2018-11-14 07:44:26

I have Comcast so I come here for problems or to pay my bill, the store manager is awesome, the sales people not so much

Review №185

2017-10-25 23:20:12

These guys will just make your life worse. Dont go there!

Review №186

2016-01-06 05:15:57

Very good, i was in and out less then 10 minute.

Review №187

2020-10-13 03:44:28

Very helpful and friendly staff, and great deals on smartphones

Review №188

2016-04-10 01:01:25

Elcy is a perfect example of what fast and friendly customer service should be +

Review №189

2019-08-09 18:17:31

Brilliant service. Signed up for internet and got a new phone.

Review №190

2017-12-31 03:34:25

Just stopped in because we were in the area. Had a great meal and excellent service.

Review №191

2016-07-20 21:43:25

Brought in a cable modem to swap out. Clean store. Quick service.

Review №192

2016-04-19 06:41:37

This is the store they used to demo some xfinity store locator app in a commercial, so it must be good.

Review №193

2021-06-06 00:45:38

Great and fast service with new modem and mobile service switch

Review №194

2018-08-29 19:09:11

Terrible, you have to register in order to pay for a cord. We left the cord and bough it somewhere else.

Review №195

2022-01-13 00:23:13

Outstanding, Clive was tremendous with his help.

Review №196

2020-08-23 20:13:53

Great customer service. Got what I wanted.

Review №197

2022-10-02 00:24:02

Courteous service and fast moving Triage.

Review №198

2020-01-04 07:44:22

Very friendly receptionist as well as the services. Can get crowded sometimes.

Review №199

2021-07-30 20:47:02

Staff is excellent and takes care of the customers