Xfinity Store by Comcast in Salinas

Review №1

2024-01-09 19:22:31

I feel that the service that is being offered is very faulty and tends to shut off more often than it should and I am not fond of paying for a product that turns off when electricity is still functional. Follow up they force a password change and then hold your email for ransom unless you buy their products

Review №2

2024-04-09 17:28:00

Went to get a new bundle quote, was told she was getting a error, try calling the 1800 number. No help

Review №3

2023-05-18 01:44:37

In my experience the customer service here has been great! Ive been in a few times recently and I can tell you I would not be a customer if it wasnt for this particular store. A rep by the name of Roman, was very helpful in setting up my iPhone and Apple watch.I tried going into Sand City a couple days ago and it felt like the store was run by a bunch of high school kids. They were hanging out and not wanting to work at all. When one of the reps tried to help, he had no idea what he was doing. The phone service was an even worse experience.

Review №4

2023-09-08 00:22:16

Brandon Shade is the one to go to. He helped me set up my new phone service and get new watches. 10/10 would go to him again! Fun and exciting experience! Highly recommended you go to Brandon in the Salinas Northridge Mall location.

Review №5

2023-06-22 01:05:39

Agent Lynn fixed my problem with total professionalism and besides his Iprofessional expertise he impressed me with his offer to improve my monthly invoice I have been an Infinity customer for about ten years and Lynn has been the best agent I’ve ever had the experience to work with—you are lucky to have his expertise on your staff.Sincerely,Geraldine Conway

Review №6

2023-07-11 21:54:58

This Xfinity store is absolutely amazing! I live in Marina so we used to drive to the Xfinity store that was by blackbear diner in Monterey when they ended up closing that store we would just call to take care of our problems. But I ended up going to the Sand City Xfinity store not realizing they are not Xfinity workers. It’s a third-party store got horrible service and they messed up on my account. Thank God for the workers at the Salinas Xfinity store because they were some of the ones that’s worked at the xfinity store that was by black bear diner. I was greeted immediately I was helped immediately, and my problem was taken care of immediately.My family has been with Xfinity since they were Comcast and before that pack bell that was 1959. So it was really nice to get help the correct way and not having to deal with chaos like I did at the Sand City store. If you’re reading my review please don’t go to the Sand City store they are third party store and they’re not even Xfinity workers.Thanks again to the Salinas store for fixing my problem I’ll definitely be back!

Review №7

2023-09-26 02:08:45

COMCAST IS HORRIBLE!! THE CALL CENTERS IN INDIA IS THE WORST. I AM PAYING FOR 1000 MEGS OF INTERNET AND I HAVE NEVER GOTTEN ANY BETTER THAN 525 MEGS WHILE PAYING FOR 1000. I HAVE CONTACTED COMCAST OVER 10 TIMES OVER THE LAST 1 1/2 ABOUT THIS PROBLEM AND THEY HAVE NOT FIXED IT EVEN THOUGH THEY HAVE SENT OUT TECHS MORE THAT 5 TIMES. COMCAST HAS A MONOPOLY IN THE AREA THAT I LIVE IN AND AT&T EITHER CAN NOT GET IN. CITIES ARE CUTTING DEALS WITH COMCAST AND HOME BUILDERS SO THAT THAT HOMES ARE WIRED FOR COMCAST ONLY!! I AM LOOKING AT GETTING LEGAL HELP TO RECOVER THE MOENY I HAVE PAID AND NOT RECIEVED THE SERVICE THAT WAS PROMISED TO US.

Review №8

2020-12-13 18:06:37

I went to pay for my bill and I was sent to a machine. I put my phone # in and it told me invalid #. We paid the bill like that before. So I was told by on of the customer service reps that I needed n account #. They couldnt just pull our name up on computer? So I had to go all the way home, couldnt find a bill then hey bubby go in and try to pay and they told him the same thing. pay and he is the one on the account. What do they do just stand around to greet you to say hello and then push you to a machine to pay? Nice people but come on it took us 5 times for them to take our money. What ever happened to do for the customer . And provide above and beyond customer service. Crazy!

Review №9

2021-08-18 01:01:39

Took my car for manufacture recall. My was there for more than 6 hrs. They called to let me know it was ready to be picked up. Cashier gave me a list of stuff they did/fixes to car. I asked the cashier so its complete? She said yes every thing was completed. About to days later I received a text stating that part they ordered for my car ready I was like way what?? I texted back n said wait nobody told me this. He did apologize for the miscommunication but this this was very inconvienent!!! As I have to take the time off to take car again!!!🤦‍♀️

Review №10

2023-10-23 02:09:38

The customers services in the store are more amazing then phone customer services.