Presentation on Map Reviews Nearby

Xfinity Store by Comcast in Fresno

3.7 (199) 35 E Via la Plata, Fresno, CA 93720, United States

Categories

Internet service provider
Burglar alarm store
Business to business service
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

Fresno, Fresno County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 3.7

199 Reviews for Xfinity Store by Comcast 2024:

Review №1

2023-07-15 21:36:05

Very nice customer service although the wait time cancels it out. Cake to pick up the equipment for our switch to Xfinity and there was a lot of people waiting to also be seen. Good thing is that it is nice and cool and the tab l es have chargers while we wait.

Review №2

2024-06-08 20:20:34

Worst customer service. Was not told that a promotion was ending in several days. Some of my family members ordered some phones that they didnt have in stock, was told we can come back later to activate and trade in all of our phones at once. Once we returned, they said the promotion ended and would not honor the trade ins for the rest of my family’s phones. On top of that, when we decided to not move forward given that they did not communicate the promotion clearly to us and said it would be fine to return later, they still charged us a restocking fee for each phone. It isnt enough that we werent able to use the promotion for the entire family, but now we also have to pay extra just to return the phones that were ordered. This is the worst customer service, would not even provide internet credit to cover the restocking fee. I am extremely disappointed and worst manager/associate i have spoken with. Manager was not even empathetic to our situation, just saying well you can keep the phones you ordered and the rest of the family can upgrade if they want, only they have to pay more, but we wont help you.

Review №3

2024-02-25 17:10:33

I went to the Xfinity store to shop for a new phone. I dropped and chipped my old phone screen. The repair shops wanted 200.00 just to fix it. The sales specialist, Vanessa, was very helpful and got me the best phone for my needs the Samsung Galaxy A24 Ultra. Not only did she help me set it up she extended a discount to me that the customer service representative from the Philippines call center would not. I was very pleased.

Review №4

2024-05-03 12:41:04

Experiences here can be hit or miss. My recent trip there was fine. Nice clean location in a good spot.

Review №5

2024-04-29 21:49:39

Went in to return equipment today and one of the main reps. there was extremely rude, unprofessional and a real idiot who needs training in customer service.

Review №6

2024-01-20 22:06:47

Got here at 1030am and didn’t leave till 2pm all just for a new iPhone. Ridiculous. All Fresno locations always have problems or issues with their programs and tablets. Wait times to even be seen are ridiculous. 4 hours to get a phone. Yes I’m mad.

Review №7

2023-11-18 20:39:48

I had to get a new phone so went to this location and I was greeted by Carmen at the front. I won’t get into any details but she overall lacked professionalism and left a bad taste in my mouth. She’s probably not someone you would want to have at the front giving first impressions for the store. Nonetheless everyone else that I interacted with did their best to help and accommodate me.

Review №8

2024-03-27 20:08:36

Absolutely hands down the WORST customer service by Alex today at the Riverpark store. I wanted do go home and bring back all of the DVRs, internet etc. in a box and tell him if you dont want my business here you go.

Review №9

2023-09-26 21:45:33

Horrible customer service and super rude. My third time going to the store to return equipment that they keep sending me wirhout my permission and when I told the girl she said “well did I send it to you?” I said no the company does and I have to go out of my way to return it again. Keep in mind now they think I have 6 Flex boxes even though I have returned them over and over again. She said to call the manager next week and the manager was standing next to her. This location really sucks! Don’t go there for help. Called Manager Brett, and left Voicemail and never got a call

Review №10

2024-03-16 22:57:49

Carmen was very very nice and super helpful to me and my dad!

Review №11

2023-11-23 04:08:22

They say anything for quick sale. Lied to my gf and I and we had to spend the whole next day fixing problems worker caused so we can have phone service and home wifi.

Review №12

2023-08-24 18:28:39

Working with the sales people is really hard. THEY LIE TO YOUR FACE. Said they were not willing to take back their WIRELESS BOX.because I was a renter. Said that the account was not in my name.call CUSTOMER RETENTION and they said that was wrong ! I asked them to send new boxes and they OVERNIGHTED to me and gave me a $100. Credit on my account.

Review №13

2023-05-09 03:29:15

No wait to get help. Explained my problem and was immediately taken to an agent who proceeded to offer me a new DVR at no charge to replace my suspected faulty one. She even gave me new HDMI cables. Very courteous and helpful.

Review №14

2023-06-20 22:50:09

We went to get a box for an internet connection. The female salesperson was so occupied selling us a new phone service and said so many unrealistic sales pitch that she forgot to give us the cable connection.I understand she needs her sales, but dont tell me my phone company wont work in Fresno when I am using it in front of you to get information.

Review №15

2022-10-03 09:58:43

Worst experience ever. The store manager was my contact point, and he was one of the rudest people I’ve ever. Rude and condescending. He told me he needed to “research” my account, so he had me go sit back down. I had an appointment and had already waited to be “helped”. He then proceeded to assist every person that walked in the door. When I walked back up to the counter, he asked why I was standing there. He then proceeded to scribble three options for upgrading my internet service on a piece of paper, slapped it down on the counter in front of me, and said, “you need to make a decision. We’re busy”. I ended up walking out of the store, which I presume is what he wanted. When I can get the contact information for a regional manager, I will be reporting him.

Review №16

2024-03-20 21:00:01

Ummm, Hello whats your name, have a seat well call you in a few.

Review №17

2023-02-21 06:24:00

The reps were great. Easy to exchange old equipment for new. Its a shame the staff has to work in a space that is being remodeled while they are working there. Very noisy and distracting when you are trying to talk.

Review №18

2021-11-10 06:44:19

Worst customer service I have ever experienced, I ordered an Xfinity home surveillance kit when I started my plan with them over a MONTH ago only because their sales representative Jesus Morris encouraged me to add to my plan since it would only take 3-5 business days to arrive by mail to my home since that day it has been 34 days and still no camera. I even went into the store to ask them about it and I get helped by a girl that didnt seem to know what she was doing and tells me that her manager will call me personally in about an hour or so, no call whatsoever. Staff is not willing to help although they have already charged me for a camera I dont have and the starter fees that come with it as well as it already being on my next months bill extremely dissatisfied with the so called help Ive been given.

Review №19

2022-06-29 17:17:56

Wow.. What an awesome store and the customer service 👏 😀 👌 Especially Marissa G she was so knowledgeable and timely.. She also had a positive attitude and made me feel right at home.. I not only recommend this store but Marissa as well not to take anything away from anyone else Im sure there all great just for me as the saying goes.. When its not broke why fix it 😉 Thank You Marissa for all that youve done 😀

Review №20

2023-06-25 01:14:09

Service was fast, friendly. They cared about why I was there. And answered all my questions timely

Review №21

2022-07-04 22:06:45

Worst customer service I ever had. Visited the store for SIM card activation. They were not able to troubleshoot it, very rude customer service. No respect for customers. They think they are providing us the service for free. They made me stand at their desk for around 2 hours, finally not able to figure out why they cannot activate the SIM card . They gave me a temporary SIM card and asked me to come some other day or to return it via mail. I will never go to that store again.

Review №22

2022-07-19 23:45:06

Horribly understaffed, like most phone stores. This one is even worse than the usual however, their own employees do not even have the ability to call anyone with their company. Everything must be done online. If you do get to speak to a person they are usually speaking Tagalog. I do not speak Tagalog. So it is very, very, unhandy for me. I don’t know why I am still with them as I am only saving $25 a month. Am I really that cheap? Plus their sales people were not necessarily dishonest, but they were extremely disingenuous. I can understand common rules and regulations. My $28 a month bill turned out to be 500 the first time. Because of the disingenuous demeanor of their sales person. I would avoid them if you are happy with your current cell phone carrier

Review №23

2023-05-06 19:39:39

Grisella... maybe misspelled. This young lady was a gem. Her attentiveness and attention to detail was very much appreciated. She listened to our concerns and paid close attention to my moms wants and needs of her new phone. Grissella made the whole experience pleasant, quick and super enjoyable. 👌 Xfinity has a diamond 💎 on their team. Thank you babygurl, Mom loves her new IPhone.

Review №24

2021-07-20 16:48:49

I wanted to make sure to give a HUGE thanks to SUE ELLEN! She was so amazing and fast and bright! I had 5 days of headaches trying to get our new line to set up it was frustrating to say the least. I walked in at my wits end and got Sue Ellen, she was fast and attentive saw my frustration and didnt even flinch she just got me up and going. GIVE THAT GIRL A RAISE! (nobody else tried helping like she did the previous 5 days online customer service).

Review №25

2021-05-21 19:16:11

Check in was immediate upon walk in.. Wait time was about 10ish minutes. The gentlemen helping me was pleasant, engaging, and helpful with answering my questions. Did not take long to receive my item..I believe in total it was 25-30 minutes if that from start to finish.

Review №26

2018-09-04 20:48:53

Check to see if they have equipment before travelling to the store.I went to the store to replace equipment. I waited for my turn which was not unreasonable. When I was served, I was told the equipment was not in stock. I asked why? I was told it was because of the holiday week end and there was no delivery of equipment. I asked if the store was aware of the holiday in advance and why didnt they stock properly? I asked if they could call me when the equipment came in. I was told they could not call me. Now I must make an unnecessary trip. It does not seem unreasonable to expect a competent company to anticipate supply limitations and adjust accordingly. Please make the appropriate adjustments.

Review №27

2023-08-08 08:50:09

Service has always been very quick, and staff has always been friendly, knowledgeable & helpful

Review №28

2023-07-27 16:59:20

Service was timely, representative was very professional, got the plan I wanted and I was out the door. Thank You.!!

Review №29

2016-04-29 18:30:11

Shout out to Diego for excellent customer service. He greeted us right as we walked in, explained the deals that were in the price range we were looking at, and answered all of our questions clearly. We changed our service from just Internet to Triple Play and everything went smoothly. Will definitely return here if ever needed.

Review №30

2020-03-07 05:30:12

I walked in and was greeted by one of their associates, telling me to sign in at the counter on a iPad. I waited about 15 minutes (place was packed) before they called me up. This gentleman named Giovani (gio) listened to my issue than took care me with no problems, I didnt have to ask or explain twice. I was in and out, and very pleased with their service.

Review №31

2021-09-06 23:17:33

I did not enjoy being treated as a contaminated person, especially by someone far less health conscious. However, there was a young lady who defused the situation and treated us like human beings. Perhaps they assumed we were homeless? All the same, we left a bit happier than when we arrived.Side note: We are not homeless, we just dont subscribe to the ways people should look.

Review №32

2024-05-26 16:44:15

Very rude emplouees!

Review №33

2021-12-22 12:23:25

Place is busy however there is a lot of chatter in store, not sure if customers or help witj friends. When I got waited on, the woman was friendly. I went to pick up a new Modem for new service to replace old, however equipment given out isnt new, its reconditioned by factory I was told, however for what you pay, youd think youd get new equipment not reconditioned and be charged for new equipment? Customer support online is now being handled by people in India, I guess our American people ask for too much money theyre giving jobs away to India and other 3rd world countries like Dell. I guess there is a lesson of profits versus Ameican workers who have to pay high prices for services now. Guess there will be Richer Cable Execs.

Review №34

2017-12-18 01:39:17

Not sure why all the bad reviews here. Ive always been taken care of and treated with respect when I visit. Every time my current contract is about to expire I come in and they either save me money on my new contract or give me more goodies for about the same amount. No complaints here!!

Review №35

2022-10-27 04:08:15

Really bad Customer service, they made me weit,30 min and didnt even help me, xfinity call me to go pick a Sim card for a new phone and they didnt give it to me they didnt even try to help me . And i did have my order number, they had mad feces. 🙁 very on happy people. They should change job... I will never go back again to that location very very bad service!

Review №36

2021-11-30 20:20:53

Maggie of call in tech support was finally able to fix my data dropping out problem after a year. Don’t bother with online chat, it was a waste of my time.11/30/2021 Xfinity tech support is useless. My data speed is crazy slow. I chat with Xfinity tech support finally after 20 minutes of run around. Then they make it worse and they dropped me from chat because they severed my data connection. Now I have to go through the 20 minute runaround to talk to tech support again. Ive taken my phone to an Xfinity store, and they told me to go online. What a run around, and around, and around...

Review №37

2022-05-17 16:34:31

Had to wait a bit, but once it was our turn all of our issues were taken care of immediately. Great service

Review №38

2024-01-13 22:58:39

Very nice and personal are very friendly

Review №39

2021-08-07 03:09:39

There is no parking reserved for the store so you have to park a long walk away. Then when you get there they will not let you in the store without a facemask. I am done with any business that does not respect that I have the covid immunizations.

Review №40

2019-10-05 19:51:21

Bad customer service had to wait 30 minutes to return a cable box! The gentleman in the front “Walter” seemed more interested in flirting with the young ladies inside the store. Next time I need to return any equipment I’ll just go to the UPS!

Review №41

2021-07-04 00:09:53

Poor assistance. How many times do I need to come into the store to deal with something. Just to get told there’s nothing I can do and I gota come back. Please get your support people and in store techs on the same page. Tired of dealing with them

Review №42

2021-08-24 04:45:34

I was helped very quickly and nicely. Smooth pickup of new equipment and setup of my new account. Thank you so much! Internet installation was even easy!

Review №43

2017-08-01 17:20:09

Comcast service itself is great, this specific store does not represent their services by any means. I waited 1.5 hours because their method of calling names is substandard and you cant hear them call your name and me and my son were approached by 2 reps and asked if we what was needed and let them know how long we had been waiting, and they walked away saying they would get me help next.....30 minutes later nothing, so me becoming more irritated by the lack of them caring I went to the check in kiosk and entered my name 10 times.....10 minutes later I was finally called. I expressed my frustrations, she did not seem to care as she was one that abandoned me the first time I asked what was going on. I almost felt discriminated against for being white, one of the African american employees seemed to ignore me completely after he approached me and I asked why I had not been called to simply swap a modem and he diapered and never made eye contact with me again as if were not even there! WOW! After I left I called Comcast customer care, they expressed their apologies and said this store has had many complaints and they credited me $40 on my bill. I am a 15 year customer. how I was treated at this specific store was simply poorly trained staff to recognize when a customer is verbally asking for assistance.

Review №44

2018-10-04 05:22:13

I was very nervous to order Comcasts service, given their reputation, but when I walked into the store, I was greeted and helped immediately. Super smooth pick up and installation process, which I did myself in a matter of minutes. Solid hardware and cables too. Im impressed! So far, only one connection drop, but Im willing to call it a fluke.If you visit this store, you can expect an exceptional level of service, and an open atmosphere, compared to other providers Ive worked with. Finally, an ISP who does not design their office based on the DMV. I conducted the majority of my transaction with an associate on a store-owned mobile device. Do that.Also, be polite, and theyll return that kindness.

Review №45

2018-07-18 01:02:46

Visited this Location with my mother in law to discuss our rate plan. Associate named Will was rude and texting on his phone the entire time we were speaking with him. Mumbling and not making eye contact. Poor service, Clearly not knowlegable of his job description and careless. Highly disappointed and will eventually report him to the store manager or cooperate.

Review №46

2019-05-27 23:31:02

They are rude. Try to sell you everything in the place and dont fix the problem you came in with. I had to go online to Amazon for what I needed. And, yes, I pay my bill every month. Never late. Whatever.

Review №47

2023-03-05 18:43:15

Service was excellent. Just cant trust the company when I take service off.

Review №48

2019-05-25 15:52:39

Canceling today. Their billing is the worst. Not accurate statements, we pay. Then get hit with another bill in the same month because (their words) “their system wasn’t updated” we pay our bills on time or early to keep on track. This literally happens every month. Soooo done with this company.

Review №49

2022-12-27 02:02:26

This used to be a nice store. Not anymore, the management isn’t like it used to be. I’d rather take my business else where.

Review №50

2022-10-19 23:46:32

Marissa wasn’t great. Disconnected my service and was uninformed about the products and services she was selling. Better off calling the 1-800 number

Review №51

2020-02-12 04:03:04

I was surprised by the super fast service, they even asked my name and called me by it. Nice personal and quick service. Im not find of River Park due to the traffic and parking, but it wasnt too bad.

Review №52

2017-03-10 01:14:02

Came to swap my old router. I was expecting a long wait or some problems based off of the bad reviews. However, I was pleasantly surprised with how quickly they dealt with me. I was in and out within a couple minutes.

Review №53

2018-11-15 18:28:51

Really should be 0 stars. Also, being completely honest, I believe that I have NEVER posted a negative review. It is not worth my time. That said, I could write a book on my 15 year history with Comcast ($20,000 of bills later as a small business customer), but Ill keep it short, avoid Comcast at costs. From customer service to technical support to billing - there is not one thing I can say that has been positive. You are making a mistake using this company and their services.

Review №54

2018-09-10 16:55:53

I went to go purchase the iPhone X. As i was done with the process and was about to pay i was told that their systems were down and couldn’t process my payment. So i go back a few days later to try again and purchase the phone. I was able to purchase the phone but then was told i cannot have my old number so i had to get a new one. I was also told I’m eligible for a 200 gift card for the purchase of an IPhone. When i went to redeem i was told i was supposed to keep my old number in order to receive it and whomever told me that was incorrect. But due to xfinitys customer service i was able to receive the $200. Basically don’t go to this store if you don’t have to.

Review №55

2017-07-29 20:19:50

Service sucks. I am a long standing customer and waited an eternity just to swap my modem. Entered name into an ipad and name was never called. A guy in the far corner may have called my name but only once then went onto another customer. Never received a text message for being next in line. This service center is GARBAGE!

Review №56

2014-09-22 19:51:54

Came into the service center @ River Park in Fresno on a Monday morning and it was pretty quick and painless. Fortunately I had the day off of work to get this done so I am grateful for that. Staff was kind and helpful. The self check in using the Ipad at the door was nice and really convenient. They had 3 or for TVs to watch while you waited in case you forgot phone. There was some seating but with the size of the space, I think they could use a bit more in case it gets really busy especially for people bringing equipment in.

Review №57

2021-08-29 17:57:53

Staff in the actual store are fine, any other xfinity interaction (phone call, through the app, etc.) Is absolutely terrible. Getting through to them is a huge nightmare. Ive had the worst experiences with getting home internet only at xfinity. If you can handle the ridiculous support staff online and on the phone, then good luck!

Review №58

2016-12-10 22:30:10

Second time here. First time was horrible. This time the staff was EXTREMELY bad. The woman that helped us didnt. She stood there and said she didnt know what to do. Then said that she wouldnt be able to help us. So I called Xfinity and the rep on the phone said to go in a store. So someone needs to get up off their asses and help. Honestly I think we are just getting internet from someone else!

Review №59

2020-08-01 16:48:05

My client needed a new router. Tried calling for weeks to get someone to help fix. I just showed up with old/got a new one. Requested that someone come out and install. That was a WEEK ago, still waiting. My client is 91 YEARS OLD. .

Review №60

2018-06-21 22:51:16

AWFUL, POOR, HORRIBLE CUSTOMER SERVICE!!!!!!!! . REPRESENTATIVE NAMED BRETT IS VERY RUDE AND SNOTTY. WALTER SO CALLED MANAGER IS WORST . YOULL HAVE A BETTER CUSTOMER SERVICE WITH A KIOSK. HOW DID THESE PEOPLE GET THERE JOBS. THEY LACK COMPASSION. THEY MAKE YOU FEEL BE LITTLED. THEY NEED TO HIRE BETTER STAFF.

Review №61

2015-08-18 01:08:35

First off they did not greet and failed to mention that one must check in using their iPad in order to be attended to. Secondly the customer service representatives are rude! The staff was unprofessional and ignore what one says. I had to tell them three times what my issues were. I was warned before about this place so that is why I drove out to Kings Canyon in the past. I figured it was a different place by now and did not want to drive out 18 minutes away. Next time I will choose the drive out to Kings Canyon! At least I know they provide FAR better service and I do not have to deal with this mess of staff ever again!

Review №62

2022-08-25 21:05:03

I had UNKNOWINGLY (thought it was being rented) purchased home security equipment that included many window and door sensors as well as motion sensors and the tablet to set the alarm with. When I moved I ended up leaving all the sensors in the home and returned the tablet to this Xfinity location thinking I had been renting it. Came to find out I should have kept ALL of the security equipment as it was mine. However, the customer service representative that helped me failed to tell me that and kept the tablet anyway.

Review №63

2018-10-17 19:02:50

Beware of contract. Im aving to move out of state for work to a location not serviced by Comcast and now having to pay a $240 early termination fee because I must break my contract. I would have kept service if they serviced my area. So Comcast has turned a frankly happy customer into a unhappy customer who will never recommend nor use their service again because they are taking advantage of me having to move to a location for work that is not serviced by Comcast.

Review №64

2016-02-10 02:01:34

I had a great experience! I walked in with an outdated cable box and within 15 minutes had a new one and was on my way! Person who helped was very polite and knowledgeable. I recommend this store.

Review №65

2019-02-04 21:12:08

The employees in the store lied to me! I went in to see if I could get a better rate on my service! Paying $165/month for 3 lines of unlimited talk, text, and data. Plus, for the phones. I have had the service for a year and I cant get on the internet with my iPhone 8plus when I am not within wi-fi range and I get dropped calls. So, I went in and paid all of our phones completely off, I asked the agents when the phones would be unlocked so that I could go to another mobile carrier, they told me within 24 to 48 hours. Well that was last Thursday, it is now Monday and I when I tried to sign up with another carrier they were still locked.I texted Xfinity about the phones still being locked and they told me I had to wait 50 days from the time I paid them off until they would be unlocked. So, basically another billing cycle and a half.Dont go to Xfinity!

Review №66

2016-07-21 04:43:03

Always a line, rude staff. Not very helpful. Will not be coming here again. We where ignored twice, and the stuff gives there friends discounts. Thats not cool. We all pay are bills I dont think there boss would like to hear that.

Review №67

2023-02-11 22:32:54

Alex was great, amazing customer service friendly staff clean store.

Review №68

2017-07-11 08:03:15

I never wrote any complains on the internet before, but this place has the worst customer service! its beyond acceptable!I came to ask for internet plans because I want a cheaper plan. A Hispanic male (age around 30-38) told me that I cant see it. I asked him why. Then, he told me that internet plans arent on his computer. He also said something like... if you want to change to cheaper plan, bring in your TV box, then we will talk about the plans. Extremely rude staff. Worst customer service. Guess what? You just lost a customer.

Review №69

2018-07-20 07:43:15

I dont know Ive never been here in but Ive talked to some of the employees cuz they come over to where I work which is right behind them and theyre really nice sweet people so theyre probably really great to their customers too check them out

Review №70

2019-03-12 15:44:43

Comcast Business is the worst to work with. Choke you out on high bills won’t let you out of your contract. Needs a sixty day written notice to cancel. When I call for price reduction or to cancel they will hold you to the remaining of your contract and threaten to sue your business. By all means do not do business with this snake in the grass.

Review №71

2022-10-20 18:50:28

Turned in all wifi equipment...so disappointing to have your bill keep climbing, slowly true but before you know it its at that,, ridiculous price! Will never to back...

Review №72

2017-07-06 19:22:18

Comcast refused to service my new house, in the middle of my contract with them. The ability to service my new house wasnt the issue, though. Its the fact that they forced me to pay early termination fees because of their lack of service. HORRIBLE customer service on top of it.

Review №73

2019-06-21 03:50:57

Wanted to make some changes in our service. So we went into the Comcast store. We spoke with Joel, who was extremely helpful and patient. Walked away happy.

Review №74

2019-08-23 21:12:51

It seems that everyone who left a poor review, for the most part, doesnt understand how business works. I dont mean Xfinity specifically, but rather all business ever, everywhere. That said, I have been a Comcast customer for 15 years. Sure, like with any service, there have been issues along the way. But with a little patience, and basic logic, I have never had an issue resolving matters to my satisfaction. And you know what? It IS expensive. But look at the service quality of every single competitor. You recieve precisely what you pay for. Fast, stable internet offered at a wide range of speeds. Beautiful high definition cable television. Even the home phone service, which I had for a short while, is reliable and clear. I gave Xfinity Mobile a shot last year, and since the service shares coverage with Verizon network, I have service literally everywhere. And with the Xfinity free wifi that permeates every major metro area, I use little to no data, which keeps my phone bill a whopping $12 every month (note, that the bill is more, but only because I am paying monthly for my exquisite Samsung Note9). In an hour, I am going to walk into their Riverpark store, and walk out with the Note 10+, because upgrading is a breeze with Xfinity. Sprint and AT&T be damned. So listen, take poor reviews with a grain of salt. Most complaints are foolish. Some appear to have a bit of validity, but clearly, the customers in question lacked patience, and most importantly, an understanding of how to conduct professional and effective business communication.

Review №75

2019-01-11 02:37:03

Was misinformed by a staff member and then he made appt. Without checking if it would work with me first and wen I said it wouldnt he kept it anyway n said he could change it then didnt, very unsatisfied

Review №76

2019-09-13 02:19:34

I wish I had a better experience but opening an xfinity account was a Pandora’s box of issues, now learned how bad people are being treated by this company and we work hard for internet and tv services, don’t get xfinity if you can. Go with AT&T even if these other companies have issues they don’t treat you as Terrible as xfinity for those who have xfinity and haven’t had issues, just wait . Their billing department is completely incompetent and they outsource their technicians who are completely incompetent. Rant over . Glad I got out of the contract and returned equipment because they did me so wrong .

Review №77

2019-01-02 18:00:52

Parking is a challenge, theres always a long wait inside, and the employees dont care. Terrible customer service. Xfinity used to have the best internet speeds, but now ATT fiber optic service has better speeds and lower price, but ATT customer service is even worse than Xfinity.

Review №78

2022-01-26 16:03:37

They are Rude i had an issue with my internet equipment and they didn’t careTo be fair one star is alot for them, never coming back!

Review №79

2021-03-04 02:23:19

I stopped in after calling the 800 number and being no showed, the staff was super friendly and apologetic even though it wasnt their error they went above and beyond and scheduled me an appointment the very next day and even provided me a free upgrade to my router!

Review №80

2021-01-10 04:35:06

The employees are courteous and helpful. Joel was very patient while explaining their services.

Review №81

2017-07-16 18:14:36

Love this place. Gave me a deal I couldnt refuse haha. Talk to Jordan Lorenzo, hell hook it up. Great salesman and their manager too. Thanks Xfinity and staff!

Review №82

2018-10-28 01:17:42

Been here about 3 or 4 times over last 2 yrs, same experience every time, long wait, lots of people working but they dont do anything...this time I had to return my equipment (something of a scan and confirm) guy at door told me 5 ppl ahead and leave my name while he sits there does nothing...took 30mins for a 2 min job

Review №83

2019-06-26 01:58:59

Theyre always nice and attentive parking is not great but there customer service makes up for it

Review №84

2016-09-27 16:07:59

I wish I can even remove that star.. this company deserve a - stars not + they are really badIn all ways, I had my services for 1 year now and Im extremely disappointed

Review №85

2021-07-23 20:32:41

Thanks Marissa for your help today! I appreciate that there was almost no wait. Thank you for being both helpful and direct.

Review №86

2017-04-04 21:45:36

Pleasantly surprised I expected it to be a hassle to turn in my equipment! I didnt even need an appointment! Too easy!

Review №87

2022-05-21 02:20:24

They will take a double payment but won’t return anything and say “we can’t do that here “

Review №88

2015-10-07 21:07:55

Horrible customer service!!!! Staff was extremely rude!!! I signed in to get customer service and was skipped over because people that came in after me were helped first!!

Review №89

2019-09-18 21:30:54

Employees were prompt and courteous. Make an appointment and youll be in and out quickly.

Review №90

2019-02-20 05:28:57

Took a while to get served, it was really busy that day. When it was my turn, I got exceptional service.

Review №91

2019-11-08 01:29:21

Worst experience ever, not only I was billed for months for a modem I didn’t even had, after complaining, the modem was never removed from my bill, and they wanted a 5.99 cupón to compensate.I wa Just plain robed !!!

Review №92

2020-10-15 15:31:47

Absolutely love the home internet service packages, and now it added the mobile service for the whole family. Amazing pricing, and all the best equipment to choose from.

Review №93

2019-02-17 05:06:02

Always ready to help me with any questions or concerns, great staff and excellent service.

Review №94

2018-09-03 13:38:52

Non helpful. My contract was up and I couldnt get a deal. Rep gave me a 1 800 number to call. I could have done that from home. It was a waste of my time

Review №95

2016-06-06 19:52:39

Employees are always friendly and informative. I never have to wait more than five mineuts to be helped.

Review №96

2021-04-04 00:50:20

Super helpful. Care more about their customers than just making a buck.

Review №97

2018-09-09 01:28:38

I stopped in rather seredipitously and I now have internet service, woohoo. They were great. There were some hiccups with instalation, but made it through successfully.

Review №98

2022-10-29 20:54:13

The reps there act like they didn’t even want to do there job and help.

Review №99

2022-04-01 18:23:58

Excellent service, the young man was very patient with us.

Review №100

2019-06-16 00:38:31

I have always had a good experience from the time I walk in the door at this location.

Review №101

2021-05-02 00:48:07

They were very helpful when I had to return a broken item.

Review №102

2019-10-01 23:32:37

Breana is awesome! Super friendly and helpful! Definitely recommend her for new service!

Review №103

2023-09-01 23:31:54

Been a customer since the late 70s

Review №104

2017-01-27 00:52:24

Positively horribleRude thought that rude comments were funnySorry that I couldnt give them less than a 1 star ratingTalked to manager who seemingly didnt careEitherSad that you are stuck with this kind of service with no one to respond

Review №105

2023-07-23 15:17:37

Friendly and helpful manager and staff.

Review №106

2021-04-25 19:53:39

Customer service is very good. Very knowledgeable and ready to help!

Review №107

2024-02-05 02:26:29

Great service

Review №108

2023-07-16 02:03:01

You failed me comcast. You didnt protect me or my family.

Review №109

2022-03-16 19:02:20

Awful customer service! Repeatedly said he did not have the information in front of him.

Review №110

2019-12-04 20:29:08

Bree is absolutely the best. Patient, kind and knowledgeable. Give her a raise...

Review №111

2019-09-16 08:14:32

Lots of assistants, comfy seating if you are waiting with a large TV screen area too.

Review №112

2017-01-08 05:37:57

A store where they want you to get in and out quickly. It is a good store with a good staff but like I said, they just want to sell to you.

Review №113

2021-04-13 00:11:46

I think Comcast customer service is horrible. It is so difficult to speak to a human. And when you do finally speak to a human frequently there in another country. Becomes completely frustrating

Review №114

2019-07-13 15:25:08

Great place to get, a bundle or turn in equiptment, well ran employees were great,

Review №115

2020-08-26 04:26:07

They have a very good ruler for social distances. Also friendly.

Review №116

2019-05-23 01:27:07

Just paying a bill with that great machine so I dont have to wait line. And I dont want to talk to a person.

Review №117

2022-01-04 15:07:21

The store is very helpful. The website just takes you in circles.

Review №118

2019-11-13 23:16:20

When you need to pick something up from the store. There is no phone number. It gives you the 1800 no. So you cant see if your remote is there.

Review №119

2018-09-28 05:01:45

Great place to come visit have all your needs met great staff as well

Review №120

2021-07-21 16:21:26

Walk in pay my bill,say hi, all done,easy peasy lemon squeasy !!!!

Review №121

2019-01-27 16:16:38

Nice area for this Xfinity store while youre out shopping are out eating lunch during the day you can stop by and pay your cable bill our return cable boxes I just stopped in to talk to a customer service rep about your cable

Review №122

2020-10-31 15:21:53

The customer service in the store has always been top notch.

Review №123

2021-12-03 21:35:56

Good experience today with Jaime! Thank you so much!!

Review №124

2021-03-21 20:06:05

Excellent customer service and would recommend to family and friends

Review №125

2020-09-05 04:33:45

Short, sweet and done. Thanks Xfinity...William was right on task. Friendly and helpful too.

Review №126

2022-12-28 22:09:47

Super nice folks that work there

Review №127

2020-08-10 20:27:11

Great prompt help and got set up in under 15 minutes!

Review №128

2019-07-22 17:43:27

Just like Xfinity they suck, never have anything in stock.have an excuse for everything, go with Direct TV or DISH.at home the signal is terrible,loses signal constantly, and have to reboot.

Review №129

2018-01-07 22:12:50

Not impressed. Very slow and staff wasnt friendly or helpful.

Review №130

2017-09-27 18:14:43

From the first day you know its a bad company and i think its normal when you find that they have a lot of bad review

Review №131

2018-04-28 06:35:45

Waited 30 min. Not any help wanted to charge me 49.00 for a service I just plug in. REALLY? No thanks!

Review №132

2018-09-11 22:43:53

Rude employees. They act like they are doing you a favor by helping

Review №133

2021-03-04 17:18:30

Was greeted nicely and help extremely good and efficiently.

Review №134

2021-10-12 13:45:03

Fast service, toll free number not listed on website?!

Review №135

2021-09-06 20:01:39

Conveniently located and nice guys work there.

Review №136

2019-09-29 22:19:16

Wait was a bit long (20 min) but staff was friendly.

Review №137

2020-01-19 00:40:21

Long wait but good customer service

Review №138

2018-08-31 20:28:16

The store and staff is 5 stars, but the parking is atrocious.

Review №139

2018-03-28 02:07:30

Poor customer service. Not even a greet. They really need to step up there game!

Review №140

2019-03-17 19:24:28

I love the Xfinity services but, at this store some one made me come by three times because I was ch iben the wrong information.

Review №141

2020-10-06 22:18:56

Just went here to pay a bill it was crazy busy in this store.

Review №142

2020-01-03 18:15:48

Fast friendly service. In and out real quick.

Review №143

2017-11-18 23:22:47

Did not take long at all good customer service

Review №144

2018-06-12 13:54:58

Had problems with there service before they discovered that the line was rusted two years later.

Review №145

2016-08-15 18:46:34

I had written contract from them that they said they would not honor. CANCELLED and would not recommend any get xfinity

Review №146

2023-11-28 05:08:33

Too high.

Review №147

2019-11-19 21:22:33

Fast friendly service. Knowledgeable staff.

Review №148

2019-05-21 18:52:56

I went in to get internet. I was in and out quickly and everything works great.

Review №149

2018-09-25 20:32:03

Great customer service thanks for everything

Review №150

2019-08-31 19:40:04

Took our burnt smelling equipment back & closed our account without any hassle.

Review №151

2019-04-01 17:27:30

Nice people, friendly, but expensive to have. I wish there was a discount for seniors

Review №152

2020-01-05 19:40:46

I went to exchange my remote it was fast and easy

Review №153

2021-07-17 19:13:06

Trevor hooked it up with a cheaper bill and a new phone for my son. Thanks

Review №154

2019-06-23 03:39:35

Not a bad store. Just usually crowded.

Review №155

2018-06-27 04:45:51

Love their service! Excellent internet.

Review №156

2019-01-27 14:24:11

I went there with my sister it is a nice Store

Review №157

2016-01-18 00:04:48

Hard to find the guy wasnt pushy kinda nice

Review №158

2019-03-09 23:06:03

Dont know what they are doing when it comes to upgrading your phone

Review №159

2018-12-06 02:07:31

Always understaffed for amount of costumers that have to go to this single store

Review №160

2019-06-10 17:10:28

I have the whole bundle pkg.great deals

Review №161

2019-02-25 17:25:06

Standard business experience with a service-oriented company

Review №162

2019-07-13 21:23:29

Xfinity is trash BUT the woman who helped us was very helpful and honest

Review №163

2019-12-29 07:04:41

Couldnt be happier with the customer service at this location

Review №164

2022-01-10 19:03:17

Nice people and quick service.

Review №165

2019-10-08 00:54:47

My questions were answered but didnt feel welcome.

Review №166

2016-11-25 21:58:07

James was rude, Other than that glad it was quick in and out.

Review №167

2020-10-23 21:35:59

Terrible! Would never deal with Xfinity again and especially their insurance, Assurant

Review №168

2019-09-27 21:10:03

Very slow and cant solve the customer problem

Review №169

2021-12-21 15:22:23

Very nice and helpful employees

Review №170

2023-02-13 17:05:44

Changing equipment was easy.

Review №171

2015-12-05 15:29:25

Got there right when it opened and still stood in line for an hour!

Review №172

2021-04-21 23:01:13

Great experience. William was fantastic!

Review №173

2017-07-05 23:45:14

Horrible customer service, need employees with passion for customer service.

Review №174

2018-08-05 23:14:46

Great service! Was in and out in minutes

Review №175

2021-05-23 06:11:44

Great speedy service and great customer service.

Review №176

2017-12-26 18:56:32

Keeps cutting out and upped our rates 40$.

Review №177

2020-09-02 23:46:11

Jonathan was very helpful. Thank you

Review №178

2021-06-24 19:56:06

Techs were helpful and friendly.

Review №179

2018-01-12 06:09:52

Worst company in US. No respect for customers.

Review №180

2022-06-12 07:00:40

We were helped right away.

Review №181

2016-10-07 18:00:22

Over priced, under preforming, terrible customer service.

Review №182

2018-03-01 03:17:49

Good service, cost too much

Review №183

2021-03-31 21:28:05

Excellent helpful service from Brett.

Review №184

2022-12-11 02:47:01

Love all avenue ❤️

Review №185

2022-12-27 01:59:28

Alberto, the manager, is not understanding.

Review №186

2015-11-27 23:15:31

Horrible experience just like on the phone

Review №187

2017-12-27 19:01:23

Great service and very modernized

Review №188

2020-04-29 23:02:25

My internet is working so nothing bad to say

Review №189

2020-12-01 20:19:52

This is the best Xfinity store location in Fresno area.

Review №190

2019-12-04 22:06:00

Clean with vert helpful staff

Review №191

2020-12-31 06:53:31

Very friendly customer service.

Review №192

2021-06-04 01:35:25

Very knowledgeable and kind about EBB

Review №193

2020-02-22 02:12:38

Pay my bill at kiosk they always help.....

Review №194

2017-07-21 00:22:43

Horrible, mislead on their package deals

Review №195

2020-10-10 05:30:46

The service is good here.

Review №196

2018-11-13 03:29:53

Nice staff good job

Review №197

2020-01-24 02:43:55

Got me in and out quickly.

Review №198

2022-02-26 16:34:31

Answered questions very helpful

Review №199

2019-01-18 04:07:16

Helpful folks in this store.