Presentation on Map Reviews Nearby

Xfinity Store by Comcast in Oakland

3.5 (199) 3070 E 9th St, Oakland, CA 94601, United States

Categories

Business to business service
Burglar alarm store
Internet service provider
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

Oakland, Alameda County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:Closed
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–5 PM

Edit info

Total reviews rating 3.5

199 Reviews for Xfinity Store by Comcast 2024:

Review №1

2024-05-29 21:17:43

I must say customer service there was on point as soon as I arrived and walked through the doors I was greeted and helped with quickly. Thats what kind of service that Im talking about. #You guys rock!

Review №2

2024-04-04 17:47:46

Love it! Get in and get out in less than 5mins. I went after work hours to drop off equipment. The customer service was A1..meet and greet. Simple and cut to the chase.

Review №3

2024-04-25 06:39:05

I had the best experience 2 months ago and today. Renea I hope I spell her name right. She helped me when I was so frustrated with other carriers. She put me at ease and I got first iPhone. I came by today for Apple Watch and talk about my home services. I did that and ended buy iPad too. She very knowledgeable caring and goes above and beyond. The associates here are absolutely amazing. I will be return for all my Xfinity needs. Better than calling cs for sure.

Review №4

2024-04-30 15:42:32

I requested Xfinity mobile to install an account for me and transfer my number from Verizon. The transfer did not go through and Xfinity is blaming me for the problem. I now have spotty cell phone service even though I requested service from at&t. AT&t is still locked in to Verizon and Xfinity. And according to all three companies its my fault.

Review №5

2024-03-11 17:57:36

Disgusting work of the employees. I bought a router and said that I needed all this to be connected to me. Over the course of a month, 3 different technicians came to me, no one could do it, but they sent me a TV box, which is absolutely useless. And now they are asking me to pay for the Internet, which I could not even use, since Xfinity was never able to provide me with this service.The support staff do not understand at all what is happening and how to answer my questions. They answer in a stereotyped way, without even trying to figure it out.

Review №6

2024-01-09 18:15:14

Rude staff (on the phone)Bad customer service (on the phone)Giving false sell info, get you hooked with something else than they sell from their mouth (in store)Installation ( the guy came to your house): lazy, hates his job, do minimum.Hidden fee, said no charge, but then charge you secretly some times later when you don’t pay attention

Review №7

2024-03-05 11:24:20

Came to Xfinity because I couldnt get my problems solved over the phone, was passed to the manager when she knew it would take the managers assistance to solve my problems. He listened with concerns about my problems. I can in angry and left calm with feelings that he solved my problems. I THANK him very, very much...

Review №8

2023-11-14 06:26:46

Upon entering, I was told that due to my being second on the list, it would be a couple of minutes. I decided to start my phone stop watch to ascertain how long it actually took. It took 25 minutes before my name was called. I also saw three employees stop working with their customers to go assist a fourth employee.I told the manager (the one who told me about a couple of minutes) about my observations. I also told him it would have been better to be honest about the waiting time and stop following a script.

Review №9

2024-01-05 02:49:31

I needed a certificate for my home alarm. It took the person a long time but he finally found it and printed it for me. Very helpful.

Review №10

2023-10-13 21:43:58

Josue spent time with me today fixing multiple problems I was having with my new phone. I made an 11:30 appointment but got there early and he helped me right away. It was a very complicated issue that had to be done in person. He was friendly and nice, fixed everything and I left a very happy customer!

Review №11

2023-10-23 21:54:44

Avoid this location at all cost if you really need assistance or support. Most of the staff at this location are not knowledgeable with their own processes and lack basic customer service skills. The staff makes assumptions based on how they feel oppose to trying to get clarification or even looking at notes on a customers account to assist with concerns or discrepancies.

Review №12

2023-04-13 01:18:34

It was my first time at this place. When I walked in there were a lot of people waiting. But near the front door someone takes your name down and they call you in the order you walked in. I was impressed that the wait was close to 15 minutes! The Xfinity attendant was great in answering my questions. He was very thorough and quick. The service was great from beginning to end.

Review №13

2024-03-16 17:31:46

Jeremy is awesome and really knows his stuff!! Thanks for your help!

Review №14

2024-04-08 14:31:25

The service is minimal but, we accomplished what we set out to do....drop cable TV. Too expensive!

Review №15

2021-10-18 18:51:31

Line was long by 11am when they open. There were 8 parties in line. But the staff was friendly and seemed use to it.

Review №16

2023-07-30 03:04:32

Terrible! Especially the late crew. The difference between this store and Emeryville is night and day. Everyone who was working in the store including the manager need a fresh training in customer service!

Review №17

2024-01-31 17:11:54

Great customer service with a smile ☺️😁.

Review №18

2024-04-04 22:45:49

Very good customer service

Review №19

2023-03-08 22:12:21

My husband picked up our new device at this location on March 3rd with Kara G. She was obviously displaying signs of being sick. My husband even asked her about this, but she denied it. He came straight home, with no other interactions. He got sick within a few days, and now I am, as well. Clearly management does not enforce health standards for their employees or their public. Have they learned nothing from the past 3 years? Now we have to quarantine until we can test safely, missing important events and using our limited sick days from work. The penny’s they pinched by not paying for their employees health is now costing us. Don’t go to this location.

Review №20

2022-11-11 08:01:56

I went to buy a new remote for the XFINITY box in my elderly uncles home. He is 95, and an avid TV watcher. He lost the original remote, and needed a new one. When I arrived, I described the issue, and the salesperson listened patiently, and quickly solved the problem by giving me a new remote at NO CHARGE. The process took less that 5 minutes. I was pleasantly pleased, surprised and amazed. THANKS FOR EXCELLENT CUSTOMER SERVICE.

Review №21

2021-05-12 00:08:25

I was unsure about this place until my last visit. The difference was who helped me at the counter. If the employee is well educated and versed with the products and services they offer then you may have the best experience and outcome compared to earlier visits when I was helped by a person who didn’t know anything or care . My suggestion is if your not happy with what the employee has told you concerning bills or products then ask to speak with someone else. Chances are that person just doesn’t know so they say no when in fact you may have other options available to you that you’d be happy with.

Review №22

2023-11-01 02:25:22

It doesnt matter what the customers problem is, Xfinity has a customer service representative to fit your individual needs. They have representatives who are courteous, technologically savvy and who will fit your budgetary needs.

Review №23

2023-07-03 01:32:20

Really useless new staff who failed to do the one thing I went in asking him to do, check if my modem is compatible. Instead he activated my modem, which weve done through the app while trying to set it up at home already, and it made 0 difference when I drove all the way home from Oakland to Hayward and tried to set it all up again.No offer or thought about maybe the modem doesnt work with Xfinity or offering to even sell me a proper Xfinity modem so that I can finally get the wifi working when I get home. Instead, Ill have to waste another trip here to pick up equipment.Good thing I just GOOGLED the answer myself, really useless in the end. And calling the number will just send you to the Xfinity bot who then sends you to the app where you can never connect with an agent because the line is so long. So impossible.

Review №24

2023-09-10 06:27:07

The place is clean and they basically ripped off the Apple Store format. I had to return my cable box because I went all in on cord cutting. Cable TV is so 1980s. There was a slight altercation with a person who lost patience having to wait in line but that was the only drama.

Review №25

2021-06-11 16:26:24

Except two front desk employees just ask you a simple question and set your name on the waiting list, just one counter/employee works for all jobs, preparing for 1 to 2hrs for waiting, Includes simple services such as return(need receipt) and pick-up, usually only takes a few minutes.

Review №26

2018-03-31 03:52:13

I feel like they have improved in the past year, but the only real test is when the store is busy. The time you choose to be there is very relevant to the quality and speed in which you are served. A little research goes a long way.

Review №27

2020-03-10 02:09:16

The place is slow and a bit dirty. Giving up after half an hour. Still people in front of me that have been here over an hour. Not many people working. 9 counters but only 4 people helping customers. And the guy checking you in can’t even give a rough estimate of how long it will take.

Review №28

2018-08-12 21:41:27

Theyve always been quick and helpful. Of course Id imagine thats a two way street. I just went in with a letter for a bill Id paid and by the time I left the building they had told me, they owed me money and were sending me a check! Doesnt get better than that.

Review №29

2021-03-16 00:40:52

I visited this store shortly before Christmas 2020 and was having a horrible issue that no one on the phone OR at the emeryville store could figure out. The most wonderful woman helped me (I believe her name was Tatiana) - she went above and beyond to ensure I was taken care of, even following up later. Thank you so much!

Review №30

2019-04-02 05:10:31

Location is great, I wasnt greeted upon entering stood in line for maybe 10 minutes even tho there was only 1 other person in front of me and there were at least 3 other associates who probably could have helped me, I came by to drop off equipment due to receiving my last outrageous bill I decided to cut the cord the associate helping me wasnt very knowledgeable and I seem to fluster him as Im very tech savvy and knew more than him about certain topics and products .... Overall I turned in my equipment got credit for it but was told I couldnt leave with anything tangleble to show my credit on paper???? Weird I know!! No print out, receipt nothing ... these guys at the front have to do better and at least learn some of the products your pushing.

Review №31

2022-07-12 08:53:18

Quick service. Easy parking. A little confusing to find the first time.Did have problem with ending my service. They kept trying to bill my credit card after closing account and sent numerous annoying emails to me that they could not.

Review №32

2020-07-23 02:23:57

There was a problem, I had called the day before. The representative didnt put in my change of my cable package correctly and was causing technical problems, at the store theres no where to sit, I have difficulty standing for long periods of time, was getting very light-headed and dizzy, had to go sit out in our car. Other than that the customer service representative was very nice and respectful.

Review №33

2022-02-23 20:54:56

Hello,I was at Xfinity Store for about an hours (02/23/22), I waited for service and was wondering around check on some phone and accessory too. I touch an accessory and it just fall of the display shelf and try to pick it up. The first thing An Assistance Store Manager came over telling me not to take that accessory. I was like WHY ARE YOU ACCUSING ME of taking that Accessory? Did you see what happen? Every hostile toward the costumer. Then when it come to provide service I asked if I can get someone else for assistance instead of you, HE was not happy and give me the look of a trouble maker....Y? I really try hard to support local store, but my friends was right...OAKLAND, CA Xfinity Store are just BAD. I was trying to get a Sim Card that was suppose to send to my home, end up get a BAD experience.THX.,j.,

Review №34

2017-08-08 03:08:16

Went to turn in hardware for my account and was not notified that he was cancelling the whole account even though I had called in advanced to schedule a cancellation on a specific date. Had they communicated that, I would have stopped everything and came back another day. Plus the wait time was about an hour.

Review №35

2020-08-04 21:53:19

Waited 10 minutes to get in to see a C/S rep. Thats with an appointment! I didnt mind that, considering the line was at the end of the building. Unfortunately the system went down so they couldnt scan any of the equipment. Edwin the C/S rep tried to scan at least 15 different was boxes. He was very apologetic and he offered to call me when the system came back up and said he would deliver my new box to my car. Hopefully the system will be up & running soon.

Review №36

2023-11-25 23:29:15

I hate the automated service... prefer to talk to real people.

Review №37

2017-11-12 18:21:48

Reading reviews of long wait times, i went just before 4pm on a Friday and wait time was 15-20 mins only. Staff were very courteous and kept me informed of wait times. All good for simple replacement of equipment.

Review №38

2021-06-12 23:37:56

I really dont like there automated system I like talking to a real person it took me a long time before I could get to a real person they need to better upgrade their system other than that I love Xfinity it makes my TV come in brighter Ive had no hassles with it at all I made an appointment and theyre supposed to come out and put a new cable to my room because as of now my router has to sit in the Attic in somebody elses room yours truly William j Johnson

Review №39

2022-08-28 02:49:15

I pay for high speed internet 24/7. Xfinity recently upgraded to fiber in my area. They said expect disruptions for 1 or 2 days. That was 3 weeks ago. Since then, I keep getting intermittent disruptions to my internet service. I am not happy at all. I have made attempts through contacting support to find out why and get it fixed, but without success so far. I saved money by doing a one year contract. But if this problem isnt fixed, I will return the equipment and they will not get another dime from me. I will go to the competition and see if they can deliver the service they promise and that I pay for.

Review №40

2021-07-25 06:19:45

They dont take care of the stuff you ask them, three times I have asked them why is my bill so much? I pay 95 a month when its to be 63. I told them and of yet they still have me paying 95. Im about to end there service.

Review №41

2022-09-23 01:25:02

I was in and out quickly, every question answered and needs met. Tamara G, I express my sincere gratitude for your support, professionalism and graciousness.

Review №42

2021-11-13 21:03:20

Staff here is wonderful they know what they talking about just have t wait a bit because they are unstaffed but so worth the wait and beat to have an appointment too gets you in and out way faster.

Review №43

2019-02-14 19:19:13

I actually enjoy going to Xfinity Store. I can relate to the lady on the Xfinity commercial where she is sitting on the comfy bench, in her pajamas, in front of the large screen TV. The environment is inviting and pleasant. Stephanie, in my second photo, was very helpful and patient. She was also knowledgeable and friendly. I really appreciated the amount of time she spend answering my questions. Im sure not everyone has the same experience as me, especially if they are only visiting the store to pay a bill.

Review №44

2022-10-07 22:25:42

Trying to get any support here is impossible. Phone support is Terrible, and when you try to come in they refuse to provide you any support and tell you to call the number. These stores are only for signing up for new accounts.

Review №45

2019-06-10 20:57:34

Was a very good experience. They were very helpful and informative. The store is clean, air conditioning was great. Jeff was the customer service representative who helped me and he was friendly and efficient.

Review №46

2023-10-13 04:42:42

The representative was very nice and helped me in everything

Review №47

2020-03-29 03:43:31

I visited this store this morning 11A.M. to return old boxes and pay my bill. The associate acted like he didnt understand and was confused. He tried to give me another box and I reminded again that I was just turning them in. When I returned home to watch cable it didnt work. No HD channels, no ON DEMAND, No premium channels. He turned off the boxes I had and turned on the boxes I turned in. It is now 8:50P.M. and Im just now getting service restored. All because of the sure associates mistake. NOT COOL

Review №48

2019-06-03 12:10:29

Great store. It was a wonderful experience. I git my newest phone from them and Im super happy with their customer service in the mobile store. That was my first visit I will definitely go again.

Review №49

2022-02-25 20:48:35

Customer service is lacking. One of the staff members was more into watching the movie on the screen in the back instead of attending to the four customers waiting in line to be assisted.

Review №50

2020-09-04 02:34:14

Outstanding service with Manny! He was patient and helped us figure out which plan would work best for us. Super fast, competent and so knowledgeable.

Review №51

2023-01-18 17:33:08

I had to return old gateway. I was helped within 5 minutes of arrival and was out the door in less than another 5 minutes.

Review №52

2016-08-07 17:53:04

I am here for payment. The express pay machines are down and I have been waiting at #4 for 40 minutes and havent moved. The employee taking payments keeps going in the back on his cell phone for 15 min at a time. Dont EVER come here, go to Berkeley and struggle to find parking instead.

Review №53

2022-04-12 02:06:07

If I could put zero stars, I would. The staff is not at fault at all (Im sure they are perfectly kind and helpful people), but this is the worst, most unreliable internet in the Bay Area. I cannot even begin to describe how negative my experience has been. My internet cuts out randomly on a weekly basis, the xfinity automated phone hangs up on me every single time I try to use it, and they are literally no help when there are outages. Youll be paying $75 a month (minimum) for internet that does not work, is slow, and then having to spend money at coffee shops just to use their wifi when yours is out. When there is an outage, which is essentially a guarantee with this company, they dont even give you an estimate on when it will be restored. On the rare occasion that they provide you an estimate, it is almost always a solid 4-6 hours off and you will miss an entire day worth of internet (that you are paying for). I will absolutely be switching providers. Hands down the worst internet provider Ive ever used, ever. HORRIBLE. Do not give them your money.

Review №54

2021-01-28 22:42:40

Not happy with prices out of control. Went from $172 to $196 to $204!! Cancelled all services with them. Been a customer for 45 years. Wheres my senior discount! They dont have any.

Review №55

2018-08-09 16:51:39

Came here to return some equipment for a closed account. There was a wait, but they have a very efficient check-in system, so the wait wasnt too bad. Staff is friendly.

Review №56

2019-07-07 15:15:51

It’s a great store and location, just don’t have very much customer service experience it seems like... they have employees just standing around doing nothing but going in huddles with one another and talking about personal issues and you are literally standing there watching them and waiting for them to ask you if you need any help.. ten minutes later the break apart then ask... so sad 😞

Review №57

2021-04-22 18:52:21

Excellent cleaning and alteration services. Pleasant staff. Greetings upon arrival and staff remember clients name, even after a long absence

Review №58

2020-06-29 19:07:16

Waited in line for social distancing help replacing a bad modem. Once i got into the store it was a very quick social distance exchange of equipment and i was on my way. Very efficient because i had contacted the customer service line previously, therefore the xfinity store was aware of my problem and was taken care of quickly.

Review №59

2018-06-29 18:11:33

Horrible!!! I would call and they would hang up the phone. I was calling for technical support that they never finished installing. They are the worst!!! Rude people, who don’t care about customer satisfaction. Will switch to dish, or direct tv. Management needs to step up to the job!!! I hope regional managers audit the management in this location, staff is the worst!!! Had me on the phone for 35min and hanged up. Called back and the same thing happened.

Review №60

2021-03-18 21:25:36

The wait outside was long but the customer service was great. Once inside things went smooth and fast.

Review №61

2020-12-03 19:13:50

Very quick and friendly staff. Knowing what you need and making your experience pleasant.

Review №62

2019-04-29 16:45:44

I had the worst experience with canceling my bill with even after my contract was over.. I repeated requested to know if my bill fully paid for and was told yes on February 4 and again March 13 and then dented to a collection agency.. y’all need to retrain the staff.. this was unnecessary.. one of many reason why I cancel..

Review №63

2021-03-11 16:56:42

The wait is absurd. Understaffed. Once I met with an agent the customer service was good. Mixed feelings about the visit.

Review №64

2023-07-10 15:53:34

Went on 7/8/2023 afternoon, excellent customer service by

Review №65

2017-09-08 16:13:30

Super friendly and genuinely personal attention by all staff. Their service does not end when you walk out of the door, which is a rare occasion nowadays.

Review №66

2022-03-09 02:09:24

Customer service was great! Got my problem resolved. Im a satisfied customer!❤

Review №67

2021-04-06 04:49:33

The line went pretty fast and I received my boxes quickly, I called them first so that everything was ready.

Review №68

2021-07-20 22:22:22

Was in and out rapidly, efficientlyThey still have a modified COVID-19. safety protocol in place but the flow was manageable

Review №69

2019-08-13 20:48:04

It always looks like its going to take an hour in there. turns out, the staff moves quick!! very knowledgeable people.

Review №70

2016-09-07 16:33:30

Clean spacious store. Quick service. Pleasant staff. Stephanie patiently made sure I understood my options, and I ended up with exactly what I wanted.

Review №71

2016-10-13 07:31:27

The worse company I ever had to deal with!!!I called them to get service a few months ago. Over the phone, the saleswoman wanted to run my credit, however I asked her not to do so since Im in the process of refinancing my house and I dont want any inquiries on my credit report. She said that without credit check, I will have to pay $100 refundable deposit which I agreed to pay.Long story short, the technician never showed up, so I decided to cancel and go with AT&T. Here the story gets interesting, I only got $93 of my deposit. For some reason Comcast decided to keep $7. Perhaps, its only $7 but if Comcast does it to many other customers, its a lot of money that Comcast is stealing from the public. Not enough, I also noticed through the process of refinancing my house that there is an inquiry on my credit, made by Comcast. Luckily it didnt efect my credit score much.Comcast shouldnt have check my credit since I never gave them the authorisation to run a credit check.I decided to go with AT&T, finally there is another alternative.AT&T Is a great provider.

Review №72

2021-04-25 22:56:43

I wanted to talk to someone in your store. That was not possible with your system. I could find no way to solve the problems with the restricted options offered by the system.

Review №73

2018-02-10 20:58:55

WORST CUSTOMER SERVICE EVER! Ive been a customer of theirs for well over 5 years and they always manage to get everything incorrect. I came to get a trade of equipment because they issued the wrong one and forgot another only to be issued the wrong one again! Not only that but I have all HD TVs in my house and with a recent upgrade to my service, they look horrible! Im better off watching TV with the old-school antenna which looks perfectly fine. Never have I ever been met with the worst service of my life.

Review №74

2021-06-21 23:25:31

I was directed to swap routers physically at an xfinity store. I returned my old router, but the new router package did not include a coax cable. With the alternative of not having internet on a workday, I had to come to the store twice. Burning 4 hours on a Monday. Would not recommend.

Review №75

2019-12-03 20:55:16

Unfortunately long wait not enough help ...even almost 10 people waiting at the express pay machine once they called my name clerk was very helpful...

Review №76

2018-12-06 17:54:12

Always in and out great customer service. Maurice will go through your account and correct anything that will better your experience.

Review №77

2018-12-04 19:36:02

The Oakland store in fruitvale area is amazing. Please be patient but lines move quick and there is a kosik 4 payment. I moved to Hayward/Union city nothing but problems from staff to cable connections: wrong address on bill last 1.7 years. Ugh!

Review №78

2018-12-19 20:57:54

Their mobile service has a socio-economic barrier of only allowing iPhone users on their network. Was not able to buy a sim card for use in my unlocked Note 8 which is compatible with their network. Frustrating that my money isnt good enough because I dont own an unlocked iPhone

Review №79

2020-01-17 02:43:09

Huge shout out to Tatiana and Edwin for great, courteous, professional, friendly customer service, best prices and overall great experience. Thanks and may you be blessed with great Cadillac margaritas!! Omg, Adam came out in horrible weather and installed my internet service. Thanks dude, great job!! So far loving xfinity. Att sucks!!

Review №80

2021-06-14 21:42:43

Surpsingly painless. I showed up to return items and cancel my plan and was met with very friendly and professional staff.

Review №81

2021-07-23 23:57:41

The staff seemed to be much more interested in playing on their phones than helping any one . Never felt less welcome.

Review №82

2018-02-16 22:35:37

If you want to be treated like cr#p and dont care for friendly service, this is the place to be. Rude and abrasive staff that shows their annoyance with you disrupting their Facebooking

Review №83

2020-11-11 18:31:08

Hats off to Tamara Gonzales, Sales Consultant at the E. 9th St, Oakland store. She is so nice to work with. Her patience, personality, efficiency and competence are a credit to Xfinity. Hooray for Tamara!!!!!

Review №84

2017-02-26 23:37:49

For an Internet provider, you would think their online profile would be accurate. Came on a Sunday at 3 pm but they were closed. The hours listed by Google and Xfinity website both listed them being open until 5 pm.

Review №85

2021-03-07 21:02:24

Yeah I have to admit even though its a little pricey they give great service and thats the key when you spend your money you want to be treated right and have quality product to show for it thank you Xfinity store keep up the good work.

Review №86

2023-06-22 08:46:50

Your service was bad I didnt appreciate it.

Review №87

2021-11-03 01:11:55

Terrible customer service. No sense of urgency among staff. Really pathetic. I was here to pick something up for someone. So glad I have AT&T

Review №88

2020-02-29 18:20:09

Modern and clean. Lots of waiting, but 2 techs helped me with my account. Free parking. Popeyes chicken nearby.

Review №89

2022-08-24 14:43:06

Excellent customer service, great prices & outstanding internet quality.

Review №90

2016-03-13 01:09:25

They hate Internet Only customers.Constantly try to upsell to bundles and the service is beyond horrible.I would not have ordered new service if any other company in the universe was availablein our location - but it is not - and once again the derive is problematic, the customer service is the worst I have ever experienced and those responding are all trained to get you to increase your current bundle.We started with an upgraded bundle and it has been a complete disaster ever since the technician hooked us up.When speaking with the people in India they included instructions to use captcha, when I asked what that meant they responded use 3 dancing letters.Each time I was bounced to the next expert I had to re-explain everything and re-input my ids and address and last for digits of my SSN.By the third time around they suggested I add HBO and go to a more expensive plan - when the one I already had was constantly dropping off even though I was 1 foot from the router.For Gods sake and you sanity - avoid this despicable company!

Review №91

2022-10-21 17:35:39

Why is it you can never get direct number for Xfinity Mobile Services?! I’m no longer a Customer yet they are trying to charge me after I transferred Service. Does anyone know a direct contact number for Xfinity Mobile?!

Review №92

2021-01-04 23:50:02

Pleasant greating and their employee personally greeted me as well as directed me to the appropriate station.

Review №93

2019-11-19 03:20:12

Manny was great and very resourceful into helping me understand my bill . Yes would return for the service.

Review №94

2023-08-20 20:39:29

Service. And solutions at this location without a doubt

Review №95

2017-01-14 15:33:18

Customer service has always been nice at this location, although it can be a bit slow. Comcast service, and support via phone is horrible. If I could switch to any other provider I would in a heartbeat, unless something changes.

Review №96

2024-02-15 21:11:00

I need my Wifi On

Review №97

2017-11-11 23:12:36

Traven B was GREAT! I spent hours on the phone with Comcast trying to get something done - no supervisor could do it. I went into the store and Traven handled it in five minutes!

Review №98

2019-09-15 02:24:32

Terrible service. Waited for 40 minutes with know lines and people just walking around. I guess paying customers dont matter. Oaklnd store.😕😕😕

Review №99

2019-04-04 18:22:54

Just dropped off equipment. Waited 1 minute was helped ! In and out 1 minuet flat. AWESOME customer service.

Review №100

2015-08-06 18:20:30

THIS IS FOR CUSTOMER SERVICE PHONE REP SERVICE:Had services for a day then cancelled it. It reminded me why I hadnt had Comcast cable in over three years. To difficult to get service hooked up. My address was block due to previous tenants. THEN they nickled and dimed me for services, $2 here and there. THEN they wanted to charge me $39 for a Tech to come out, saying that someone before me could have had other services and thats why the self starter kit didnt work/. When I told them the unit was vacant since May, when the other people moved out, they didnt care. THEN the tech wouldnt be able to come out until Sunday, mind you it was Monday so Im looking at a blue screen for days. The automated lady would send sound waves for activation and nothing activated. I called to cancel and THEN they wanted to waive al the previous fees. ME cool. Tool my coins over to ATT Uverse. Set up services yesterday 8/5 on line and they came today at 9 am and services was hooked up for FREE by their Tech. Comcast yall need to get it together SERIOUSLY!

Review №101

2022-09-01 18:17:19

Great Xfinity cable company store nice employees and helpful customer service when entering and lots of cells phone and make appointments to get your Xfinity cable box for pick-up and clean and social distancing

Review №102

2018-09-12 05:13:12

Ok very prompt, good service., but always trying to sell you an up grade new contract..

Review №103

2019-08-29 21:13:59

Ive been coming here for years already to pay my bill. Really nice and clean place and the people that help you out are nice too.

Review №104

2019-08-15 11:08:31

They were so nice and helpful all they needed to do was serve coffee or tea

Review №105

2018-03-01 18:03:10

This place was really busy on a midday Saturday. Staff keep disappearing in the back leaving one or two people assisting customers. The one who helped me was very though.

Review №106

2018-04-20 06:22:15

Have had no problems. Lines move quick. Staff is courteous.

Review №107

2023-07-16 19:44:14

Updated their facilities and are very efficient.

Review №108

2022-04-24 20:41:24

The company so mind bogglingly awful. They tried and failed to rename themselves in the hopes people would forget how terrible they are.

Review №109

2016-09-22 23:17:04

I dont have anything negative to say about the staff - they were in fact quite professional. But Comcast itself is just a bad company. They have sort of a monopoly going on in the Oakland/Alameda area. So they charge exorbitant prices.

Review №110

2020-02-09 00:37:35

We were there about two and a half hours trying to get a new service and the clerk told us that we would get certain items for the amount of money that we wanted to pay but come to find out now that is installed that was not the truth will be going back to the store to find out what happened.

Review №111

2021-03-11 23:49:45

I contacted Xfinity several weeks ago to set-up both cable and internet in my house and Ive been happy since being able to watch my favorite shows and movies and sports. Great staff at this location the woman I worked with inside the store gave me additional cable cords and other accessories to properly set-up everything because of how my house is built the cable outlet runs from my kitchen so I would have spent time and additional funds on several Items needed to complete my set-up process an after explaining it to the sales representative she immediately went and got the parts I needed including the longest cable cord and three piece splint I needed.

Review №112

2019-11-23 01:19:56

Quick and felt secure while waiting. You can even sit down on a nice couch and watch TV while waiting.

Review №113

2022-05-21 18:24:05

First of all the store gave me incompatible box, unable to see certain programs. There tech, told me the box is need is unavailable, at this store. Also, no phone number to verify it. Poor customer service

Review №114

2021-03-18 00:19:18

Made appointment and still waited 20 minutes. Out in 45. On plus side, strict adherence to public health guidelines

Review №115

2019-11-27 17:21:00

The people are so helpful and good customer service not good excellent customer service

Review №116

2019-08-22 21:24:20

Quick check-in initially, but we waited 20 minutes to get a simple receipt.

Review №117

2018-07-18 04:14:53

This company is an impostor, they lied to customers.Some employees are dishonest and incapable of doing their job right.I strongly recommend to people to think twice before they get in contract with this overpriced cable company

Review №118

2017-11-18 21:42:31

Several months ago we upgraded to the X1 box and its a smart state-of-the-art TV solution. I am a digital designer and dont get to praise many companies on their work, especially in a market where most products are mediocre. I know the challenges the team and their partners must have faced, from technical platform issues to overlapping web and TV interface conventions to partner integration hiccups. The results of a very messy process have yielded a simple and intuitive experience with a lot of great features: pause and rewind, start from the beginning, voice search, large on-demand library, easy navigation, simply designed remote. Its not perfect but it sets a high bar. Kudos to the Xfinity teams behind it! I can really enjoy watching TV again.

Review №119

2014-10-28 17:52:22

A short wait to return the TV equipment. Good job!However, the rep at toll free number is a different story.

Review №120

2022-06-27 06:14:03

Nice..Gave self hook up on demand took about 15 minutes..in out..

Review №121

2020-10-01 01:34:55

Store manager Alma not friendly and cashier not helpful at all do not recommend anyone to get Sevice here and Comcast is a big rip off as well

Review №122

2020-12-09 18:39:39

Would you buy phone service from a company that doesnt pick up their phone? Try waiting for service or a call back and get no answer

Review №123

2015-09-24 05:44:25

I know cable companies are easy to hate, but I have to say that Xfinity is abysmal. Its nearly impossible to get an e-mail address and youre left dealing with phantom charges over the phone. I wasted 2 hours of my life getting rid of a phantom service call that never came.

Review №124

2021-12-28 08:31:35

Service wasnt good at all tried to sell me equipment I did not need there. I wasnt able to get my tv to get Xfinity app because I guess service wasnt activated till next day.

Review №125

2022-02-04 00:30:50

The help was nice but there prices are too high!!!

Review №126

2018-09-19 19:12:49

Mmm Hmm. Lots of smiles and helpfulness, but youll be back the next day complaining to smiling faces.

Review №127

2024-01-01 14:16:30

💯

Review №128

2016-01-19 22:55:33

LongLines and no staff. Given the high rates they charge they could have more than 2 staff helping customers with 20 people in line waiting around!

Review №129

2020-09-13 00:11:22

Fast/professional service and they really have it together when it comes to social distancing.

Review №130

2019-11-16 05:26:31

Great store I dont give 5 stars easily

Review №131

2020-11-05 00:49:38

Customer service was excellent store was clean no problems

Review №132

2020-01-04 16:47:46

Drop off place for cable boxes and equipment. Fast in and out service. Difficult to find due to its location in a strip mall. Time to get rid of cable!

Review №133

2023-07-08 01:55:07

Good customer service.

Review №134

2016-03-31 15:57:21

I got what I needed and didnt have to wait very long.

Review №135

2020-02-05 01:16:39

They have ATM style kiosks that take your credit, debit, or cash. If you feed it cash, it cant make change- it only gives your next bill a credit.

Review №136

2017-09-07 15:45:20

Nice people, very helpful. Make an appointment in advance to save time.

Review №137

2019-02-10 19:47:31

Allways to busy and seems theres a lot of employees just hanging out

Review №138

2021-07-29 00:15:41

Excellent customer service in the store and on the phone with tech support 👏

Review №139

2015-08-26 20:07:00

I been customer for comcast since 2001. all most 15 year. yesterday 08/25/2015 on oakland service center guy name traven billberry was give me offer for $69.99 for two year with TV PLUS HBO N STREAMPIX PLUS 50 Mbps internet .now customer service not give HBO AND STREAMPIX.ALL TRY TO GET MORE MONEY

Review №140

2021-07-08 23:39:01

Needed to drop off equipment never opened and it felt like I was visiting the government.

Review №141

2019-01-26 01:09:46

Walked in and out in less than ten minutes. Best service ever!!

Review №142

2017-07-25 16:52:45

Wish I could give lower than a one. The people at this store go out of their way to be slow and now help anyone.

Review №143

2020-11-13 12:49:30

The kiosk does not give change & the employees say they dont have any money to change large bills.VERY INCONVENIENT!

Review №144

2015-08-31 22:48:01

I left my keys in the Xfinity store here, but wasnt 100% sure. It turns out that you cant contact ANYBODY in the store directly; you just get tossed into the voicemail hellhole and finally a guy came on who said you cant contact the store directly.Terrible terrible customer service.

Review №145

2016-05-30 02:50:05

They have free parking, are conveniently located in a strip mall and provide good customer service.

Review №146

2023-07-06 05:37:42

Clean help a lot respectful

Review №147

2017-10-12 03:32:45

Bad customer service. The girl taking un politely and not respecting the customers.

Review №148

2020-11-10 06:50:05

Everything went smoothly. I was in and out with no pressure to continue service

Review №149

2019-12-23 22:27:51

It’s decent sometimes have its moment but the people on the phone can be rude sometimes

Review №150

2022-10-06 03:06:51

Went in for service very friendly staff

Review №151

2018-08-31 15:28:13

Good customer service, with reasonable wait time!

Review №152

2018-11-01 22:29:44

Greeted at the door. Helped immediately. Was picking up a router and it was surprisingly painless

Review №153

2019-05-01 04:04:24

Okay lets say they dont really understand what customer service is!!

Review №154

2022-06-18 03:41:40

Purpose of my visit: pay the xfinity bill at the self serving kiosk once a month. Thats all.

Review №155

2019-08-26 15:10:03

Would pay my internet bill here. Employees were always very nice.

Review №156

2019-04-21 21:18:40

This place is very orginized and the employes there are very helpfull.

Review №157

2019-11-22 00:15:44

Very pleasant polite and i left out pleased

Review №158

2019-10-26 21:23:24

The clerk who helped me, was texting on her phone,while helping me, i has not happy

Review №159

2019-08-07 17:11:49

She told me they was shutting down my services because a person who lived in my house didn’t pay for their service in the past, so now that I live here I can’t get service this don’t make any sense to be honest the WiFi service is trash anyways and the way everything happened was very unprofessional

Review №160

2019-06-25 22:54:30

I cant Return my router they said I have to call first. I started a return on line and it said. Take it to xfinity store thats why I went there but waste my time

Review №161

2021-07-27 11:27:30

Got all the stuff there that was necessary to hook up my Xfinity stuff really good people

Review №162

2021-08-13 01:05:19

Clean.. very busy. Waited for a while for customer service

Review №163

2017-12-10 15:37:19

The service is “ok”, but sometimes the wait can be a bit much

Review №164

2017-06-08 02:07:36

Switched over some accounts for us and got us a better rate on the same bandwidth. So much better than trying comcast on the phone.

Review №165

2019-10-11 14:41:19

Kiosk machine wasnt working and one staff member who was rude to me when I complain about the machine

Review №166

2021-02-05 02:33:49

Just had to drop off a box. Nice staff.

Review №167

2015-06-30 01:29:36

Staff is argumentative the way takes forever you never get a clear answer for your problems

Review №168

2018-10-11 18:34:29

Pleasant staff. In and out in 10 minutes with a new cable box and a name change. 👍

Review №169

2016-08-12 02:40:58

Im still waiting to be able to watch the Olympics!! Their service is terrible - and the cure is simple- - Market Competition!!!!

Review №170

2017-07-28 05:09:20

I wish Comcast werent such a monopoly so I wouldnt have to visit this place. Service here is okay but the staff are not trained well. I had to revisit this place 3 times to set up my cable because they kept giving me the wrong equipment.

Review №171

2018-05-11 21:56:35

Great service when you go in ask for LINDA

Review №172

2019-07-05 19:29:50

For Comcast to be as high as it is the lines are slow for them to take your money you would think that they would have enough people in there working to handle proper business and proper time for the way they only get two stars

Review №173

2018-11-03 22:13:58

Other then my landline not being properly being ported it was fine

Review №174

2022-07-24 22:31:35

They Will Hangup on you if you Ask for a Supervisor Every time!!!!!!!

Review №175

2019-10-19 21:41:30

The sales representatives mistakenly upgraded my plan. Then he told me to cancel the upgrade on the phone.

Review №176

2014-07-06 20:14:15

8-10 oclock appointment, 1 oclock, no ones here. Yay telling time!

Review №177

2019-04-08 22:37:34

Replaced broken box. Quick turn around and friendly staff.

Review №178

2022-10-27 07:24:24

Prices gone up no new movies 🎥

Review №179

2017-02-26 23:11:45

Why this store is close. It say they open from 10am to 5pm.???? Nobody come to work today?? Its only 3pm?

Review №180

2017-11-13 05:35:48

Just needed to return some equipment. Get a number. 30 minutes of sitting around the uncomfortable furniture to hand off a modem. Wow, corporate titan, wow.

Review №181

2017-09-28 01:35:12

Human garbage works here. Returned equipment went unreported, and was essentially stolen!!

Review №182

2018-11-04 22:54:12

A very accommodating, good service staffs..

Review №183

2016-12-31 02:18:07

Efficient Quick Service and friendly customer service.

Review №184

2019-08-25 20:21:09

Not enough people working to help.. almost an hour wait!

Review №185

2019-01-29 23:44:42

Very helpful and excellent customer service

Review №186

2021-04-29 21:56:23

Cant get anyone on the phone this service sucks

Review №187

2019-02-14 08:19:32

Staff are friendly, but Xfinity needs to hire more people for this store. I stayed in line for almost an hour.

Review №188

2018-04-05 23:21:13

Excellent service. Knowledgeable staff.

Review №189

2021-07-07 16:50:25

Turn in your Comcast equipment here after you come to your senses and go Monkeybrains, Hulu+LiveTV, and Netflix.

Review №190

2016-08-07 20:54:28

Hands down best xfinity store Ive been too, really good customer service

Review №191

2019-11-22 22:31:47

I wish they had a person just to check you out

Review №192

2017-12-22 16:39:18

Slow staff not good customer service

Review №193

2019-09-07 18:28:38

Bad, to many people sitting and waiting and they are moving slow

Review №194

2020-08-19 08:33:55

They really take extra precautions. I like that.

Review №195

2023-04-28 04:52:13

Outstanding Customer Service

Review №196

2019-04-07 02:32:55

Quick and easy to pay you bill.

Review №197

2021-11-17 14:15:34

Needs customer service improvement.

Review №198

2017-12-31 21:58:56

Excellent fast customer service.

Review №199

2016-01-31 23:03:04

Too many people in this location the wait is 1hr or more