Presentation on Map Reviews Nearby

Xfinity Store by Comcast in San Jose

3.6 (199) 1068 E Brokaw Rd #50, San Jose, CA 95131, United States

Categories

Internet service provider
Burglar alarm store
Business to business service
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

San Jose, Santa Clara County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 3.6

199 Reviews for Xfinity Store by Comcast 2024:

Review №1

2024-03-14 22:15:50

Big thanks to Ryan Lord for his exceptional help with my mobile service transfer. His expertise and efficiency turned a confusing process into a smooth experience. He is very patient with my confusion. I’m very satisfied with the support and grateful for Ryan’s customer service. Outstanding service!

Review №2

2024-05-13 21:25:51

KEVIN here is truly the best. When I contacted customer service online and via phone, I was getting tossed around between the mobile department and the internet department. So I was pretty upset and ended up going to the store myself. Kevin was patient and calm throughout the whole process and he was professional. I was on the verge of canceling my business with Xfinity, hadn’t I met Kevin today I really would have.

Review №3

2024-03-02 00:00:35

Customer Service Rep (David) at the Store location was friendly and professional. Went there to pickup my new XB8 equipment and he was super helpful with explanations. Went back again to drop off my hold equipment and David was there coincidentally to help with closing my old account. Great service no complaints.

Review №4

2024-01-30 19:19:55

I guess my review is more service-oriented, whereas my problem was not addressed professionally, correctly, and was put back on me like it was my fault that they charged me a late fee. How can you have a late fee when you have automatic payments set up. They said it was my bank fault, but they were the ones Xfinity that is that tried to take the money out of a closed account where they had been taking money successfully for the last 20 years. I will have to go back and try to plea my case. One more time with more facts available.

Review №5

2024-05-07 23:28:54

It’s zero security. Someone applied for a service under my name and I got charged for service I have never applied for. I’ve been in a hassle with customer service for several weeks and no one could help. Worst experience ever.

Review №6

2024-02-07 16:42:32

Returned the cable box In-store because the site kept crashing on different browsers and I still get charged a monthly fee. Its literally out of my hands. For an internet company, you should have a better website.

Review №7

2019-06-05 02:59:15

Visited this Xfinity store related to my Internet connection issue. They were able to resolve it quickly. The staff members were nice. The store was very nice, clean, well organized and has nice seating area for waiting. They have all the Xfinity devices for display there. Its located in a popular shopping complex with many other stores so parking gets difficult sometimes.

Review №8

2023-12-27 11:27:24

The customer service here has become pretty bad here. I have been a customer for many years. This day I walked in the guy at the front desk was casually chatting with a colleague as I stood waiting at the door and when I walked up to talk he started out very rude (made me think if he was racist as I am a person of color). Very disappointing for a paying customer to be treated like charity

Review №9

2024-05-21 01:05:16

Returned my equipment in 2 minutes without issue.Bad company and service though, but this is a store review.

Review №10

2021-12-09 03:45:53

The most pathetic customer service ever. The representative lies through his mouth that he cannot see an equipment charge on my account. Then I logged in my phone (after retrieving password) and then showed him they are charging me 4.85$ per month for the equipment and immediately he accepted it and gave me receipt for return. The worst ever!!!Rude staff. They behave as if we (the customers) are serving them. Why do they even hire such ppl? I hate customer service calls - but these guys made that look a lot better.

Review №11

2024-01-15 01:20:29

The store is not welcome to Chinese people,the service person is Mark is not welcome,he told me,my phone was Chinese shows the address, which is not the america address is in English in any language,the service here Mark is not educated,hope so the manager can do a better management.make customer make feel the Chinese is not welcome here.

Review №12

2023-11-05 02:07:49

Yeah for Gilberto. Gilberto came, on time, to start service at my new address.He brought with him, besides equipment, professionalism, kindness, thoroughness, respectful.Was willing to take on job, as it required more time.I got really lucky to have such a reliable technician with manners and expertise.Not much more to say but keep up the good job and Infinity should give you a raise. SeriousCustomer

Review №13

2024-02-29 21:01:55

Xfinity is an evil company. I canceled my internet service earlier February. Then one week later I received a bill with even faster internet and higher price! I’m not even living in the address anymore. What a corrupted company!

Review №14

2021-10-26 17:30:32

Very disappointing. I had purchased iPhone 13 Pro Max 10 days back and Xfinity support was unable to port my number for 4 days. Each time I called they tried and mentioned will call back to confirm porting completed. After talking to 5 different agents (as no one called back), I decided to return my phone and customer support asked me to go to east San Jose store. Once reached they immediately said that they can’t return without appointment however when I told them Xfinity support asked me to come here then they asked 35$ fee for restocking which finally Xfinity customer care refused. Later when I got the return label from Xfinity on call support, store representative asked me to go to FedEx as they can not do anything. Store representative was rude and not helping at all. Was on her phone all the time. I wouldn’t recommend anyone to visit this store.

Review №15

2024-01-09 10:32:30

Horrible service. Here to pick up the xfinity box when i received the email it’s ready to be pick up. Got to the store requested to pick up they stated i have to wait in line to pick up the devices. The line was not moving, super slow, while there were a bunch of employees stander around doing nothing. Don’t recommend this location, unless you enjoy to sit here and watch the employees taking their sweet time and wasting your time. Upper management need to do something about this, because it’s not convenient as you advertise on you website.

Review №16

2019-06-13 18:16:53

If you want to return equipment (after already cancelling service), they make you wait even after barcoding the equipment and taking it away. So expect to stand around for 45 - 60 minutes so they can close things out. Basically they want a sales person to talk to you to try to retain you or up sell you on other products or services. Complete waste of time! Employees standing around playing with there phones while everyone waits...

Review №17

2024-03-20 21:47:48

They do not make it easy to do anything here. Even the employees seem to hate working here. They just do the bare minimum so they can sit back down.

Review №18

2023-09-14 22:47:57

Absolutely terrible experience at this store. I went in looking to transfer my current service to another address, but ended up cancelling Xfinity completely.I went into the store looking for plan options for my new location, but the staff member was so unhelpful and really oblivious. He was not even able to tell me the service that I currently had, as he kept mistaking the service. Additionally they couldnt even help with transferring the service even though it could be done online.I was hoping to get some good plan options and even add TV service, but due to the lack of help and disappointing service we will be cancelling Xfinity.

Review №19

2023-05-20 08:01:26

This location is usually pretty fast with their service. My last visit was a Sunday afternoon and i was dreading how busy it might be. There were about 4-5 customers ahead of me but I was out in about 25 min. for a cable box exchange. Just make time to find parking because the square is always busy.

Review №20

2023-10-04 15:43:26

I walk in to return equipment. They ask if I need a receipt, and I say yes. They then tell me since I want a receipt Ill need to wait in line, which is about 6/7 ppl deep in the lobby. So I muttered you guys suck. What do you know, 2 seconds later she asks Renee the manager if he can do an equipment return with the receipt. In typical Comcast fashion it magically took about 30seconds to complete, got my receipt and on my way.I am finally free of their predatory customer tactics since 2009. This company is just awful. Multiple states, days (yes days)of my life spent on customer service lines.I mean just look at their replies to reviews on here. They want you to start a chat with a bot to get help.....For anyone considering using Xfinity, please look into Sonic fiber. They are available here in San Jose!!

Review №21

2019-01-06 23:53:35

No welcome attitude for walk-in customers. They should have a check-in kiosk like other Comcast stores, otherwise customers don’t know where to get a number. The lady RT who helped me out is nice and friendly.

Review №22

2023-08-05 21:30:02

Dear Baldo Velazquez,I am writing to express my utmost satisfaction and gratitude for the outstanding service provided by your sales representative during my recent interaction in store. It is not often that I feel compelled to share my feedback, but the exceptional experience I had deserves recognition.From the moment I initiated contact with Baldo, your sales representative demonstrated a level of professionalism, knowledge, and attentiveness that far exceeded my expectations. They took the time to truly understand my needs and preferences, ensuring that I was offered the most suitable package for my requirements.What truly stood out was the way your representative patiently addressed all my queries and concerns. Their deep understanding of the Xfinity product offerings and their ability to communicate complex information in a clear and concise manner made the entire process seamless and enjoyable. I felt like I was having a conversation with a knowledgeable friend rather than a sales transaction.Moreover, your representative exhibited a genuine willingness to go the extra mile. They took the time to explain various features, benefits, and pricing options, ensuring that I was fully informed to make an informed decision. This level of customer-centric approach is truly commendable and speaks volumes about the values upheld by Xfinity as a company.Thanks to your representatives efforts, I am now a proud Xfinity customer, confident that I have chosen the best service provider for my needs. This positive experience has not only solidified my trust in your brand but has also left me eager to share my encounter with friends and family.Location - 1068 E Brokaw Rd #50, San Jose, CA 95131ThankYou

Review №23

2018-07-03 11:25:41

Staff need more training. Wrong activation telephone number and a faulty cable box was given. Need to go to another store to fix it.

Review №24

2024-06-08 23:49:38

Prepare for a wait, try to get there during the week

Review №25

2023-12-23 20:22:26

Highly understaffed, I had to wait hours to pickup the order I placed online. Very bad experience

Review №26

2022-08-01 01:39:49

I had a positive experience. If you are deciding between the Sunnyvale and this store, make sure to come here.Daniel helped me clear the mess with my phone number porting (had issues at the Sunnyvale store) and was very patient and empathetic. It took us about 30-45 mins but I was able to get my number ported successfully.Enjoyed the service and would happily drive a few miles extra to come to this store.

Review №27

2024-02-26 01:14:29

Busy place, could have made an express lane for equipment drop off instead of having us wait

Review №28

2022-12-05 18:54:03

Always a wait and staff isnt the nicest group of people. Had to come many times and the amount of repeating yourself does get old. The manager is nice tho and helpful. Overall if you are closer to another Comcast store go there. Parking is terrible here, long waits and somewhat rude interactions with employees. You deserve better as a customer.

Review №29

2023-10-14 23:59:59

I came to pick up an internet modem . So they text you to pick up your order . I came to pick it up . You literary have to wait more than 30 minutes to pick up an order . Just pay the connection fee or go with someone else . Save yourself the hassle.

Review №30

2023-03-06 04:31:45

Staff was great. I needed to return my Flex Box. The whole interaction took less than 5 mins. The staff was courteous and helped me very quickly.

Review №31

2022-09-21 02:11:02

Just because this is the location closet to my house and I gave them a chance but their customer service is horrible. I’ve worked in Verizon corporate retail for 11 years. I know when an employee wants to help their customers or they just want them to get out. I’ve been there to buy a phone once for my brother and the girl that helped us didn’t even bother to get out of her chair to show my brother the phone differences he was asking her. Today I went it to try to return/exchange my iPhone I had Just gotten on the mailAnd they didn’t even bother to check my account or ask any other questions other than them saying I have to return it on my own. Mind you I know people that actually work for Xfinity in other locations and personally pulled up the options online stating I could do in store. They just seemed like they didn’t want to bother. When I asked why they couldn’t tell me why. Last time visiting their location.

Review №32

2019-07-14 20:04:48

Visited for a return and was greeted by Marysol. She handled my issue with such grace and knowledge. I could not say enough about her excellent customer service. She took care of all of my needs and has promised to alert when a new feature for my phone becomes available. I really appreciate the smooth process and the ease of getting everything done.

Review №33

2022-08-27 22:05:46

Dealing with billing problems is not fun and its not that easy to fix it. But it was able to resole quickly with help of Mr. Baldo Velazquez. He took time to explain the problem and how to fix it. He gets a 10/10 from me for excellent customer service. Thanks Velazquez, youre the best.

Review №34

2023-03-18 23:07:05

Didnt have to wait long. They took my name when I came in and called me up within 5 minutes. Tech was knowledgeable and solved the issue quickly

Review №35

2023-02-12 23:31:33

We never had a bad experience at this store, but the 5 stars is more for one of their staff, Baldo Velasquez, who was so patient, calm, and professional when he was helping us out with our problem. I would give him 10 stars if I could. Xfinity, Baldo deserves recognition!

Review №36

2019-08-29 02:23:25

I dont think this place knows how to help customers out or handle their queue. I was told I would be helped next, had 3 customers come in front. That customer has a return. That customer had appointment, was told that as representative was coming up to me but a customer interrupted him and the representative decided to help him instead, and another customer came right in front me.So I waited while others were able being helped. Dont think will be coming back again nor will I ever recommend this store.Update: when I told the representative that if youre coming to help me, then you should help me, she just said well I apologize sir. Yeah I dont think they care about customer experience or how they treat their customers.

Review №37

2022-08-04 18:03:15

Went in to return a piece of equipment, and was told theres a 30 min wait, in a room crammed with people, half of whom unmasked. The worker I talked to was impatient, unfriendly, and clearly lacks basic customer service skills.

Review №38

2024-02-21 18:19:40

Trash company. Do all they can to stop you from canceling service.

Review №39

2023-04-22 01:30:46

Wish I could give Zero stars. Rude customer service, literally being hostile and refusing to follow up on as issue which is their fault .Made the payment to unlock the phone 2 weeks ago. Have come to this place over 4 times to follow up. Phone is still lockedThey honestly said call the toll free number.

Review №40

2022-11-09 22:02:11

I didn’t catch his name, but the guy with blue hair was super helpful and kind. Managed the line of people really well and resolved my issue quickly and efficiently for me, super professional.

Review №41

2022-04-29 17:26:09

This was a year ago. Always get whatever agreement you wanted officially in your account and on your receipt BEFORE you sign and leave the store. NEVER take their words for itll show up after a few days, my manager will enter his code later in the day, it will be changed after the first cycle. Any promise like that are always false promises (intentional to up sale?). I had to redo my whole internet package over the phone with a retention specialist because the instore lady said her manager was busy and could not by pass the system right now. She pretty much promised a deal that was never available, and was 40% more in cost (before being discounted) from my original package for the area. It was stupid how it ended up costing her my account (if it matters for her) because the phone rep pretty much cancelled everything and created a new plan for me.

Review №42

2023-03-12 00:13:24

Xfinity cell phone services business process are broken and it requires customers to waste long hours to try to return / ship a phone that has been upgraded. Both the phone customer service and the stores are not coordinated and they are not capable or willing to address customer needs promptly. Avoid if you can.

Review №43

2022-09-23 14:42:36

Came in here to add another phone line. Baldo Velazquez helped us explore our options. He was very helpful, courteous and patient. Came in two days later to finalize the phone line and asked for Baldo but he was busy helping others so Daniel helped us out. My experience at this store was good!

Review №44

2023-08-23 22:33:03

Large seating area but with have some wait time. I picked up my newly ordered modem from here with no hassle

Review №45

2023-09-08 00:12:11

Very rude and lazy they don’t have change or take cash payment which I’ve paid cash before I don’t know if they didn’t want to work everyone just standing in the back and I have go back outside and get the exact change then I ask to pay in front they got all mad cause they use the computer I got change but your machine doesn’t take coins so what am I supposed to do and I lost my card and I gotta deal with attitude people don’t can’t help me to pay monthly payment need more happy people in there not good customer service or just stay home if you don’t like your job

Review №46

2021-09-10 22:23:34

I generally like the store. But this time, I visited with an appointment to buy an internet packages. This one guy was super rude. He was not willing to provide any information. He literally kept his feet on the table in front of us while talking. I was super irritated with his behavior that we decided not to continue our conversation and left the store after thanking him for not helping. After 20 minutes I visited the store to cancel my existing internet package, the front desk lady assigned me to this same guy again and I requested to talk to some other person this time. That lady honored the request an assigned me to another person. He was reasonable initially and when I was enquiring about the services, this other guy came to his desk and said him something, and his behavior changed.Such a horrible experience I had today. Xfinity internet is good but a couple of guys at this store are very rude.

Review №47

2019-03-21 23:49:50

Any of these good reviews is fake, this store sucks! I mean the location is great, 1 out 5 employees is cool the rest are just rude. Their system isnt working because you may have to wait for up to an hour to get helped. They need to have at least one person who just takes payments it shouldnt take that long just to pay a damn bill. Otherwise the store is clean.

Review №48

2021-03-20 23:31:55

I had the account not ready problem for about a week. Daniel helped me with it and finally had internet. Line was not too long in a Saturday afternoon. So far so good. Also a lady in the phone helped with the WiFi setting up. The phone call dropped accidentally and I didnt have chance to thank her. Hopefully she can see my review and my appreciation.

Review №49

2019-04-04 03:04:41

Nice new store. Closer to our house now. We came in at the right time. There was no wait. Upgraded all our devices, updated to a new faster plan with more channels while saving a little money! I got to say, its easier to deal with them in person than on the phone in my experience.

Review №50

2023-05-07 23:06:01

At 1068 E Brokaw Rd #50, San Jose, CA 95131, the store manager who tried to help with my issue was utterly unhelpful apart from being so arrogant. I was later able to more than resolve my issue with a chat agent. Why does Xfinity even have this branch?

Review №51

2023-03-24 06:50:18

Xfinity has a new app to manage your router. What a tragic waste of time and resources. I cant manage my own hardware without interacting with your worthless app.Port forwarding results:heres your network name and password.Neat.

Review №52

2021-07-15 17:17:28

Comcast/Xfinity customer service has generally been a horrible, horrible experience for me. They completely botched the port of my mobile number, making me lose that number after 10 years. Then, when I canceled Xfinity mobile due to the bad experience, they continued to charge me monthly for several months.I noticed immediately and called them on the phone. After a long hold, I got a friendly employee who claimed to solve the problem in about an hour.Nope. I was charged again the next month. So I repeated the process. Nice employee, long call, false “success”.So after three months, I had to be aggressive on the phone and asked to speak to a manager. They were very apologetic, they fixed my problem, and after 2+ hours on the phone, I thought it was finally over.Nope. I got charged again. I don’t ever get angry with employees because I know it’s not their fault— but I was fuming mad at this point. On my next call, I was bounced around a few times and eventually got to someone who seemed to REALLY know what he was doing. He assured me that he was taking care of it and that he’d call me the next day to follow up.Nope. He managed to stop new charges, but I didn’t get a refund for 3 months of service like I was supposed to.If you’ve read this far, that’s amazing! You probably have a godawful story similar to this one. My story continued after this, but I’ll spare you the details of each interaction. In the end, I spent more than 24 HOURS ON THE PHONE with Xfinity trying to get a refund. In the end, I just gave up. It was clear that the computer system and bureaucracy were designed to prevent me from achieving any meaningful solution (refund). So, I gave up.This week, I moved to a new place where AT&T was available as an internet provider. So with great glee, I returned my Xfinity equipment and canceled my last attachment to this dastardly company. Sayonara, b**ches!

Review №53

2022-12-07 20:59:17

One of the manager there. I think she’s the manager? She was really rude. But most of the staff I’ve interacted with there I’ve had good experience with. Often had issues with xfinity at my apartment. It’s not reliable. Internet always down or disconnects while wfh.

Review №54

2023-07-01 19:04:00

Worst customer service. They shows attitude to customers and they are very rude. Upper management should consider for hiring better candidates in this store.

Review №55

2023-06-16 22:22:26

Please avoid this store as much as you can. Short staffed with average over 30 minutes waiting time just to pick up a modem. Super bad management and inefficient staff.

Review №56

2022-01-24 02:51:51

I think it shows poorly on Comcast to staff a store with employees who are not just rude but think they have impunity to act with as much unprofessionalism as possible. I went into the store to get a new router, and right from the time I stepped foot inside, I was greeted, met with employees with the lowest possible standard of customer service. Additionally, employees here it seems do not wear name tags.A female employee working at the reception, who gets customers checked in, acted in a manner that made me take a U-turn and go back home. But I guess this is what happens when a company has a monopoly over internet. Its time to change that. And hopefully, it will happen soon enough.

Review №57

2022-01-09 04:48:51

I stop by today to pick up the equipment for my internet service, I did wait on the line but one if the representative ask me to sign in and will call me. I did sign in and wait, but I saw some other people already called and they come in later than me, so I ask one of the guys who looks like asian, but he is so impolite to told me to wait coz there still one customer in front of me, so I said is that we need to register or make schedule before come to do pick up, he just tell be that I have to be patient. I just ask but not doing complaints . I will never come to visit this store

Review №58

2023-08-06 23:57:33

The worse service I have ever experience. The xifinth charger me three accounts and the staff just tell them they don’t know what happens.

Review №59

2023-03-04 19:30:42

This is a waste of time to talk to the ppl in the store, my internet got a sharp drop from 900Mpbs to 180MPbs with the exact same equipment, I was trying to ask for a solution from the staff, all the solutions are either send a technician with 100 bucks or use their equipment with extra monthly payment. It’s really feeling disgusting to talk to ppl that keep trying to cost u more instead of providing a feasible solution

Review №60

2021-01-26 00:50:08

Spoke to a person who help me with the details of what is happening with my service since its a hardware issue.At least at the store its a live person and has some knowledge of handling your issues.The phone support had promised me a 24 hr service appt to take care of problem and dealing with people over the phone who dont speak English very well...how are suppose to know what is happening with yout service if they cant speak English properly and they just reading from a script... will not let you finish your sentence or getting your point across..no Clue of customer service or support...Like all over Farming out our information so people can steal our identity is what their customer support or all the stores phone numbers are for.

Review №61

2019-07-20 01:38:22

I have to return DVR which was sent to us, But I already had one, because I went directly to the office to get a replacement the other day. Customer service employee Mr. Omar Marin was very nice to me. He took good care of me right away.

Review №62

2021-10-07 14:50:52

Great service came in for a phone and came out. I was kind of confused how to activate the iPhone for my son but I just simply needed to put the sim card it. I wish they did that before I left the store though so ot will be activated.

Review №63

2021-01-19 01:07:14

I have an issue when the online agent helps to activate the modem what I got from my cousin, he told me coming this store to scan the modem. When I was in the line, a man with the tag manager told me that will not work for the transferring owner modem. After complaining he told the tech to scan. Unluckily, I call online agent again but still not working, he asked me come back the store to scan one more time. Omg, this time the manager guy complained with his face likes a monster evil, but I was so patient to ask the tech giving me a favor to scan one more time, and he did. Finally, the online agent tech made it working. So bad experience.

Review №64

2020-01-12 00:25:02

I accompanied my friend to get his service moved. RT (thats what her name tag said) did a great job in explaining and answering all our questions.She went out of her way to make sure she noted down all the information for us and really seemed knowledgeable.I havent heard great things about Xfinity service but this experience makes me think they are changing things for the better.

Review №65

2019-09-27 21:37:23

This store is always well staffed with the most courteous and knowledgeable staff. Went in for equipment return and was able to complete the process within 10 minutes. No hassles ! Only problem is the super crowded location they are in...good luck finding parking...but thats a problem with most Bay area strip malls.

Review №66

2022-02-28 03:30:40

Be aware of lies in this store!We went there to start a new Internet service. The person (Chanel I think?) had an attitude right from the beginning (¯\_(ツ)_/¯ ), and they snuck a $120 xfinity camera with 24-month installment and an additional self protection $10 service to the Internet service we were signing up for. I explicitly asked them if I can remove the camera and they said no, it had to be part of the package for the Internet price we were getting (which is a huge LIE to our faces).

Review №67

2018-01-17 03:28:05

First when I went in today @ 1145 am the two girls were having a personal conversation. I had to wait until they finished. I had to exchange a box that my father set up to exchange at that location. They asked if I was on the acct and I wasnt too sure and asked if they can look, they said my father would have to call the 1800 to verify they couldnt look it up. Then the other lady said I could exchange with out a receipt. There was no one else in the store they couldnt take a few minutes to verify if I was on the account. They were not busy just wanted to socilize. When I left my father followed up and I was authorized in his account. What a waste of time but of course not the two ladies up front.

Review №68

2022-08-06 17:59:20

Had been here today with my friend to setup an account, very rude desk staff (I observed them being extra polite to white folks/who spoke good english) but for the rest, non-native english speakers were very rude and unhelpful. I dont like xfinity much but it was the only carrier option that was available. Recommend going to another xfinity location. Not a great experience and discrimination was there for everybody to see.

Review №69

2021-04-10 19:09:08

Horrible service. A professional was free, yet I was made to wait. The board outside asked me to wait until a service person takes me inside (due to covid restrictions), but I was asked to move inside as I was blocking the door. Can they not be more considerate and helpful?

Review №70

2023-06-19 02:51:52

Very friendly and helpful staff. Location was convenient and close. Looks new and fresh looking

Review №71

2021-08-05 17:16:38

When you need to return your equipment, use the UPS self mailer, dont return equipment at the store as they will make you wait until its your turn, no drop off service. Okay customer service. At least you can spend time looking at some of the new item and upgrade your equipment.

Review №72

2019-01-03 20:45:51

This was one of my worst experience. A girl who assisted me at the front desk was really rude, no smile, no good communication skills. Wait time is very long so I missed my gym. I am a new client for Xfinity and I think I regret it. Dont come to this location, you will be stressed by their attitude and the way they work and waiting time, basically full package of negative energy.

Review №73

2021-01-06 03:05:54

Extremely arrogant, rude, cocky and unhelpful customer service. I went there regarding billing changes as I was directed by a customer service agent on xfinity help chat and this person not only ridiculed his counterpart but provided 0 help. He was completely unwilling and unprofessional to even suggest for any help. I wish I could give 0 stars. I would suggest folks to google for other locations with good ratings unlike me who just went blindly. I have filed a complaint on the xfinity portal and would suggest to never even place a foot in this place. Not how I imagined I would be treated being their customer since 2015!

Review №74

2020-01-03 22:39:36

🚨🚨DO NOT USE THIS LOCATION🚨🚨Horrible service. Waited over an hour, with no options to be put on a list or to be notified, just to pay a bill. When finally approached the employee just walked away after intro with no explanation

Review №75

2018-03-27 04:32:32

My experience with this store staff has been pleasant. I happened to walk in to the store with a complaint about my dysfunctional cable box. I didnt bring in the box with me. The staff just gave me a new one immediately and told me I could return my faulty box later. I returned my box a couple of weeks later. The staff were friendly and fast.

Review №76

2019-10-26 20:51:12

I made appointment to discuss my plan on a Saturday morning. Arrived a few minutes early and was talking to customer service person Marysol right on time. She looked over my bill, we discussed some options and that was it. Within 15 minutes I was a happy customer again. Well, almost, 100% happy with Marysol, but 75% happy with Comcast. I took the new HD TV box home and brought back the DVR unit. I was greet by Tarrell and the store manager Jen. They both had smiles on there faces. I just handed over the unit and Tarrel gave me a receipt. Another 5-star experience. Most people complaint about the wait. But if you make appointment then you won’t have to wait!

Review №77

2021-07-17 18:21:30

Generally a good store, but one employee with a tattoo seriously doesnt know how to do his job correctly xD...I had to contact customer support to fix what he did

Review №78

2021-08-30 21:21:57

Two guys work in front deck are very rude.I had a cable box that does not work since I had it month ago. I come to see if they can replace a working box for me. They said I can not see any customer support in store. I have to return this boxed to him and call customer service and make appointment on website. I will call comcast and cancel the TV and phone services.

Review №79

2024-02-22 03:54:31

Quick service. In and out in minutes.

Review №80

2020-10-25 16:39:23

I was there because i just switch from AT&T to Xfinity cell phone. I couldn’t transfer my old number. The girl seems more interested on replying to her text messages instead of offering me solutions. I was able to fixed the issue after I called customer service.

Review №81

2021-08-19 06:31:26

AVOID this store! I will give negative stars if possible. They lied to us on monthly billing and did NOT tell us the hidden fee. The monthly billing is huge and way more than we expected and very different from what we are told in the store.

Review №82

2021-08-26 21:35:27

Can complain about a lot of Comcast stuff, but this store isnt one of them. Employee was friendly and courteous. She got me what I needed, and I was out within 5 minutes.

Review №83

2023-05-07 00:04:46

Baldo was very helpful and went out of his way to help and answer my question. He was very professional.

Review №84

2021-10-15 23:11:31

Worst customer support in Northern California.The support guy was behaving rude because I tried canceling 2 times and when I showed the mail confirmation that xfinity sent 2 weeks and 3 weeks back, he was trying to blame me that the cancellation wasn’t went through on their system, how am I supposed to know that canceled happened by chatting and calling the customer service no. Very wrong, very unprofessional service center guy.

Review №85

2021-09-16 01:48:52

Really unprofessional and unfriendly manager sitting at this store. They didnt entertain me unless I show them a physical ID (which I forgot at home). Has been xfinity customer for 7 years and still that guy was so rigid. If customer care can entertain over phone without physical ID, why cant this guy. Really disappointed. Hope to never visit this store again.

Review №86

2022-05-01 22:42:17

Worst customer service. No employees at peak hours. 45 min wait, after being told it’s a 10 min wait and still no end in sight for just equipment drop off! Ridiculous.

Review №87

2021-07-01 02:03:03

Terrible customer service, trying to lie me. I had a bad customer experience on the phone. I am trying to return now two phones on this store and they don’t want to do it and trying to convince me they cannot and dont want to take responsibility even if phones just delivered by fedex and unboxed. Terrible service.

Review №88

2021-05-01 03:07:31

Most sloppiest customer sales experience I’ve ever had…I’ve an Comcast xfinity number and I wanted to upgrade my phone .I went there and found that my connection was still on old address and not in my current address!!!He said that you can’t upgrade the phone until you change the address because your number is not in service . But in reality my phone and connection both are functional …He outrightly denied to provide the service … which is absurd inspite of me saying that it’s still active .I’m giving two stars because of my previous experiences which went through OK

Review №89

2020-02-07 07:41:08

Ive requested the service cancellation online starting from a particular date. I asked the support person explicitly if I can return my equipment before cancellation date and continue using the xfinity hotspot till my service is cancelled, and he said Yes, I received the email saying that my service will be cancelled on the date I had requested. I went to this office, they forced me to wait an hour just to drop off the device. When I got home my xfinity account was already CLOSED and service stopped, 2 days before the date I had asked for. And in the middle of the night when I needed the internet most of all I had to talk to a stupid support robot constantly asking me to reboot my hardware with no any hope to get my service back. I know its not about this branch, and not about that person who accepted my hardware. Whole this company is just idiotic.

Review №90

2022-10-04 01:24:54

Staff just sits around messing with their phone or chatting with each other. Won’t honor Xfinity sponsored advertised company-wide sanctioned legitimate commercial-shown discounts or promos unless you press them hard, really hard

Review №91

2023-08-25 19:06:23

Great service and make sure you have patience of course 🙏, It will help you and Xfinity both ways.

Review №92

2021-04-07 01:36:26

An employee approached me with a friendly smile. She asked how they could help me. I explained why I was there. They immediately guided me to a counter and processed my requests.

Review №93

2019-09-14 02:54:33

Ive always had good service. Pleasant and helpful employees here. Never waited too long and theres seating and tv if you do wait.

Review №94

2019-09-29 00:28:42

Please don’t try to pick up WiFi device here on weekends. They told us 20 minutes wait, but it was actually 1 hour and more. The process only take like seconds, they hand you the WiFi device, that it! The store should really work on how to manage priorities and think something user thinks!

Review №95

2018-10-29 00:18:32

Doesn’t care attitude and zero customer satisfaction. I did come across one good friendly staff but next day when I went again had a terrible experience.. huge opportunity for improvements..

Review №96

2020-02-04 00:11:32

Trying to drop off the old equipments. Walked into the store, no greeting, no smile, looks like I owe him a lot of money. Told the guy I need to drop off the old equipments, he told me there are a few customers in front of me and I need to give him my name and wait. I didnt see any posting instructions for telling the customers what to do. Very bad service.

Review №97

2020-01-24 00:13:16

Bought a phone from here which will give 150$ gift card. But never received. When checked they said you shouldnt have paid off the phone. Now we cant give you. Feeling like cheated. Please beware

Review №98

2018-05-01 01:25:52

I had to wait an hour to simply pick up a cable box. Might as well go get dinner while you wait, because youll have more than enough time. Hire more people for a better customer experience.

Review №99

2023-03-22 16:55:28

They didnt honor the special that they promoted when we signed, it was a hassle to argue so I just pay the extra per month.

Review №100

2019-05-04 19:05:33

The manager of the store is rude to customers, very unprofessional. Despite polite requests (that by the way were recommended by her own employees) she interrupts, pushes her own point without listening saying “I’m the manager and I know what is right and wrong and don’t care about what you say to me”Terrible experience

Review №101

2022-02-15 23:25:54

Excellent service by Xfinity ! Went to the Xfinity store for a service regarding my Xfinity Mobile. The staff are highly knowledgeable and courteous. David patiently heard my queries and helped me get the request that I needed. A Proud Xfinity customer !!

Review №102

2020-10-28 18:58:43

Need to return a phone bought from Xfinity mobile. First called and the customer representative told me to go to store for quicker return. Went to this store and they told me they cant accept return bought online. The xfinity organization is a total mess. Completely a waste of time.

Review №103

2023-08-19 20:43:22

Do not use Xfinity internet service, poorest internet service everUnplanned outages for several days, not any updates or estimated fixing time, and only a $2 refund/per day, pathetic

Review №104

2018-09-03 02:54:46

This store is located in strip mall. It is one if the best stores in San Jose and off brokaw road. The parking can be difficult because the strip mall houses sprouts and other restaurants. I have been here several times and the last time the staff was super rude and wasnt helpful at all.

Review №105

2020-07-19 17:44:44

Social distancing. Masks needed. Staff ready and willing to help with new remote, new servers, better pricing on your bill. Not crowded at all.

Review №106

2019-06-17 20:37:58

Me: Hi Im here to pick up an equipment.Guy: Sure, let me get your infoMe: Ok how long is the wait?Guy: about 20 mins.*20 mins passed*Me: hi how much longer? Im just picking up an equipment.Dude: about another 20 mins more.Me: you said that 20 mins ago?Dude: yes but see theres people ahead of you.*Mind blown*

Review №107

2021-09-10 04:12:31

I needed to get an xFi Pod and $130 something is what it cost and well so far so good. Since I began working from home, staying connected is even more important.

Review №108

2019-12-24 23:52:21

Great service. Nice people. Was busy, put me on waitlist. I was able to go to lunch and got a text when I was next in line. Excellent.

Review №109

2018-11-25 21:06:17

Very slow service and arrogant staff!! A lot of customers waiting but only a couple of agent helping. I wish they would hire more people instead of making their customers wait for a long time!!!

Review №110

2022-01-03 23:03:28

The worst service I ever received. Terrible customer service. Dont come here unless you want to be insulted as a loyal customer

Review №111

2019-04-19 22:41:08

First time here, request to open a new internet service. 15 mins wait is fast, employee is polite, positive experience, 1 star less is because online advertising is 39.99 for 150mb but checked in store it says not applicable to my address. It is 44.99 for 150mb for new customer.

Review №112

2021-12-23 15:58:37

Very nice and friendly staff. They helped me make the right decision and explained the process. Highly recommend.

Review №113

2019-04-15 17:16:24

The store manager, Rory was so dedicated to solve my long time unsolved issues with Xfinity Head Office. I experienced the Justice and the true Professionalism from the store manager, Rory Kim. Thank you very much for your sincerity.

Review №114

2020-10-26 21:10:19

Daniel was very pleasant and easy to work with. He shared about the phone promotion and I may just return and buy one with service.

Review №115

2019-12-23 23:15:53

Great customer service and knowledgable on all your products. Marysol was the best in helping us set up mobile service (& buying new iPhones!). Thank you Marysol & Xfinity.

Review №116

2021-02-10 05:23:54

Very safe to drop off equipment. You drop different equipment into different bins, get a receipt then leave through a different door.

Review №117

2019-05-20 03:25:43

Went this morning to pick up modem, assisted by melvin right away, i m satisfy and happy with his service, attentive and he explained me nicely about my charges, his coworker isaac was nice too.

Review №118

2023-05-26 20:53:45

The staff here is always fast and friendly ! Highly recommended !

Review №119

2018-03-13 16:19:13

Went to the store, ask for a service change. They told me I am all set. 1 week later, I realize they didnt change my service a bit. What a horrible company

Review №120

2020-08-14 11:38:59

Workers have a lot of attitude and decided to help somebody else out while I was waiting on them to finish with me. Customer service should be #1 but here it isnt.

Review №121

2023-02-26 02:20:02

First time to this place to pickup stuff for my new xfinity connection. Very good customer service.

Review №122

2020-12-22 22:28:01

Extremely rude and poor customer service. I filed a complaint with Xfinity Corporate after leaving the store. Would not take into consideration my back and forth conversations with ComcastCares over the past 2 months regarding issues Ive had with the modem.

Review №123

2021-11-16 02:14:41

Pathetic customer service. They dont cooperate at all for a genuine problem which is at their own end. Rude least bothered staff.

Review №124

2019-12-28 16:04:23

Pretty good service. Rep worked diligently to straighten out an issue I had with a defective phone I ordered.

Review №125

2023-03-23 12:06:58

Walk in and get your name on the list and theyll call you up for personal service

Review №126

2017-11-12 22:41:57

Would give zero star if available choice. Comcast service, what a fxxxxxg joke! 3 counters open, I was 2nd in line of total 8 people but after 1 hr still 2nd in line. Chitchatting amongst themselves and taking forever for each customer as if everybody in the line does not exist. Cancelled Comcast as soon as I got home. Bye bye forever!

Review №127

2021-06-30 22:21:06

Went here with my sister. She needed to replace the modem and they took good care of her. Cesar was great!

Review №128

2019-11-19 21:00:50

Literally one of the best experiences Ive ever had I came in having internet issues and RT swooped in like a superhero and saved the day I now have a much better internet package at a much more affordable cost and I am one happy person thank you RT for you amazing experience ❤️.

Review №129

2020-07-16 20:44:18

RT is awesome. I needed a new coaxial cable and my transaction was swift. Shes such a genuine person.

Review №130

2022-10-31 07:21:12

Rude staff, I went in there and was greeted very rudely. Didn’t like the vibe

Review №131

2018-09-10 01:15:19

Ive been to this Xfinity store twice now and the service was great! I started a new mobile plan and I love it; it really does save you money over traditional service. Definitely reccomend Xfinity!

Review №132

2021-05-25 03:04:07

Great service! Michael Z helped out a lot with patiently explaining the plans and helped me to choose the right one for me!

Review №133

2021-06-13 17:20:12

They had a comfortable area to wait in and were able to handle my visit very quickly.

Review №134

2022-03-06 22:30:58

Very bad experience. Dont try to use this xfinity mobile.I was looking for helps here. Only these guys saying: hey listen, there is nothing I can help, you have to call the service number.

Review №135

2019-07-14 02:03:38

I just come in to return the old modern. It took me more than 40 mins to wait for the representative to get to me. It is extremely and terribly slow service.

Review №136

2021-11-29 20:48:44

A special shout-out to Eric. He is so friendly and knowledgeable. Extremely patient to answer and explain all the details.

Review №137

2018-01-08 00:17:42

Nice store people were friendly, I tried two other store but this one helped me the most great staff

Review №138

2023-11-16 13:33:59

Nice and clean place, exelente service.

Review №139

2020-10-02 22:21:36

Awesome staff. Daniel helped me setup my Xfinity account. Very knowledgeable with the perks and advantages of each bundles.

Review №140

2020-07-29 20:22:02

Exceptional customer service great prices on cell phones and other electronics like home security electric door locks and more.

Review №141

2023-09-24 19:16:41

Waiting for half an hour. But Cannot resolve security questions.

Review №142

2019-06-16 22:13:23

I needed to return my cable box and they were super quick in getting it done. I was in and out in less than 10 minutes.

Review №143

2020-10-27 01:12:48

Too many outages and unresponsive customer service. You’re probably better off using a mobile hotspot off your phone than buying internet service from Xfinity.

Review №144

2019-03-19 23:41:32

I went there recently and I got helped almost immediately. Loved the fast service.

Review №145

2021-10-29 17:36:18

Horrible. Cesar Mendez is not a good representative, hes disrespectful and doesnt prioritize the customer. Unfortunately, Xfinity is the only good internet around here

Review №146

2021-05-26 21:36:21

Awesome sales, quick closing deal, clean, nice store w fine, friendly staffs, definitely recommended.

Review №147

2023-03-11 12:27:01

Quick and equipment easy drop off . Friendly service.

Review №148

2022-11-05 18:43:06

Super nice people. I had an awesome experience on the mobile side.

Review №149

2018-08-31 14:41:47

Nice workers. Had to wait but they have to and phones to look at while you wait. Even newest phones.

Review №150

2021-01-09 19:32:26

Surpassingly good service in time of COVID. Fast service. Returning a cable box. Took less than 5 min to process

Review №151

2022-01-03 23:57:29

Horrible customer service. There’s a very long wait and the representatives are not friendly.

Review №152

2023-01-18 07:43:07

Good service. Appointment for phones recommended.

Review №153

2024-05-15 05:54:31

Great service

Review №154

2022-01-06 03:30:37

Unfrienfly and rude staff. Especially the women in the store are unnecessarily mean and argue with the customers.

Review №155

2020-10-16 08:17:14

Nice. They offer Comcast cable service but they also have Xfinity Mobile. They also have cell phones cases to shop for. They also had a cart with discounted cases.

Review №156

2021-07-31 06:33:02

Nice and clean store, care and check about covidGood customer service.Large space for phone service sale, very little for cable customers 😔😔

Review №157

2022-10-15 23:56:21

A nice place!

Review №158

2022-06-04 22:09:20

Just one sentence: Super fast customer service.

Review №159

2018-07-28 19:46:54

Would give no star if I can. They are rud. The worst customer experience I ever had.

Review №160

2023-03-14 23:42:55

Fast service no wait time and very courteous staff

Review №161

2020-02-28 03:22:24

Its one of the worst Comcast Xfinity store I been, just to return equipment it asked me to wait for 45 minutes....when my turn came, it took less than minutes to take my tv receiver....I will never suggest to visit here unless you have enough time to spare....

Review №162

2021-10-29 02:46:11

Very nice, high-end experiance. Short wait for service, though.

Review №163

2021-01-25 02:34:35

Awesome service!! Very expedite! I set up by myself with their mobile app!👍

Review №164

2022-05-18 21:15:20

Better in the morning. Took care of me super fast and friendly

Review №165

2019-02-15 18:55:28

I was a customer of 19 years. Comcast would not work with me on my packages. How can a new customer pay 1/2 my cost???? Make the switch, don’t let Comcast own you too...

Review №166

2020-01-06 00:41:05

Very professional and polite staff. Almost no waiting time at all.

Review №167

2020-02-05 18:56:02

Went there on saturday, crowded but fast service. friendly staff

Review №168

2019-03-05 21:40:03

Very nice and convenient retail store front. Staff was very helpful

Review №169

2023-07-29 00:40:13

Friendly service. Chill people 😎

Review №170

2021-11-20 20:14:25

Fast and friendly service. Did what i need it to be done which was replace modem.

Review №171

2020-03-17 19:47:41

Wait is pretty long even with appointment but other than that good service

Review №172

2019-01-20 13:51:47

Nice facility but staff lacking knowledge on their product and services.

Review №173

2023-07-02 01:43:35

Staffs are friendly and efficient here!

Review №174

2020-01-20 03:53:08

Convenient location with really good sales reps to handle your issues

Review №175

2021-03-10 18:42:27

Awesome service, it just took me a minute to pick up my router.

Review №176

2018-07-14 21:10:38

Returned equipment in less than 5 minutes. My kid likes watching TV in their spacious TV setting.

Review №177

2020-03-17 06:48:03

Good customer service. Aziz and Omar were friendly and helpful.

Review №178

2019-07-28 02:05:41

Pretty professional staffs here. 2 big TV in waiting area. AC power enough.

Review №179

2022-10-21 22:01:02

Great group in there. AND they solved my issue!

Review №180

2020-12-19 22:50:43

A bit of a wait but the service technicians are courteous and helpful!

Review №181

2020-10-27 18:22:24

Rude staff and disconnected online and in store services. Online assistant told you one thing and in store staff told you the opposite.

Review №182

2020-07-24 03:34:53

Debbie was very knowledgeable and help with the purchase of 5 new cell phones and switch from ATT to Xfinity

Review №183

2020-02-04 22:14:39

Staff employees were very knowledgeable and treated me nice

Review №184

2019-08-14 20:29:28

Super quick service, returned my cable box for less than 2 minutes. Thank you!

Review №185

2023-10-21 18:33:10

Rude and uneducated people work here.

Review №186

2021-04-26 20:35:01

I called they didnt wanted to help I dont like Xfinity even though their internet is really good, service is very bad

Review №187

2019-10-24 22:35:36

Stopped by to return equipment. Was told to register my name and wait. Waited for more than 30 min. Comcast should have a dedicate line or box for customers to return equipment.

Review №188

2019-01-23 18:41:17

Best customer service Ive received from a cable store in a long time.

Review №189

2023-07-24 16:39:49

Nice people and easy to work with.

Review №190

2020-08-08 02:34:44

Lack of consumer transparency. They admit that they will try to upcharge you to “fill their pockets”

Review №191

2023-10-20 05:18:06

Awesome no people in and out

Review №192

2023-04-11 14:55:53

Great one on one customer help.Thanks.

Review №193

2018-05-09 18:09:03

Got a good plan at first, then wanted an upgrade and they made it easy.

Review №194

2020-02-16 23:25:27

Sat there for ten minutes waiting for my name to be called, when I went up to check my place in the line, my name was no longer in the list.

Review №195

2022-03-14 21:42:31

Waiting time is short and good service on the Xfinity products.

Review №196

2023-07-01 22:20:06

Great customer service.

Review №197

2021-12-24 19:55:33

Pathetic service. All you get is rude response. Stay away

Review №198

2020-08-07 02:54:57

The waiting was awful. They need more agents to help the customers.

Review №199

2018-10-15 00:31:22

Not helpful, the price it quote vs my renewal price is different, arrogant, non professional at all !!