Xfinity Store by Comcast in Santa Rosa

Review №1

2024-06-27 20:20:10

Manager Jared talked down to me every time I tried to communicate, as well as, cut me off when I suggested that we should put in a complaint to the corporate office about my unique problem. it’s always important to improve system. I wanted to make sure that he understood my situation so he could communicate it properly, However, Jered would not hear me out and in the end walked away and was rude. I understand now why the employees seem tense at the doorway of the establishment… They have to work with Jared as their boss.

Review №2

2024-06-19 23:40:04

I went to the store thinking that the problem I had communicating with phone support would be easier in person. I took with me the email I had for a change of service confirmation but both the initial agent Nate and the supervisor Christopher apparently are not able to resolve the problem. On May 30, I got a confirmation of updated service via the phone with the confirmation sent by email. But the current bill does not reflect the new service plan. Christopher and Nate claim that the new plan described by the Service Order Confirmation is actually not in effect, and they have no ability to correct the problem. But they did have the ability to try to get me commit to their own plan, which required a 12 month contract with early termination penalties. I also asked to have my monthly payment directly from my bank account terminated. While this may have been done, Christopher said he could NOT show me the information that he had entered into my account. I find this very distressing, especially under these circumstances.

Review №3

2024-06-18 01:56:17

The worst service I ever had. I arrived at the place and the receptionist “long hair” thought I spoke Spanish, after serving 4 people who arrived after me and I asked what time they would serve me and he answered that I had to wait until the only person who spoke Spanish was free. But I was speaking English with him. When they finally helped me, the young lady who speaks Spanish (I heard her speaking Spanish with other costumers) and I asked her for the name of the gentleman who was rude to me and she refused to give it to me. The saddest and most embarrassing thing is that they made me wait for the person who spoke Spanish and from the moment I entered until I left everyone spoke to me in English and I communicated with everyone in English. Why they don’t have name tags? Why they make me wait? If they assume that I spoke Spanish why they were speaking in English?

Review №4

2024-02-23 20:38:37

I call to try and set up an appointment and all the bot will do is reset my modem from afar. I do not want a modem restart. I am going back there again to fix my Sim card because it wont download any photos anyone is sending me. I never had this problem with Verizon.

Review №5

2024-05-10 02:34:28

If I could leave 0 stars I would. Was sent in by tech support to get a new modem and got turned away because I was there 20 minutes before closing. They told me Id have to create a new account for a new modem. I then called customer service for ACTUAL help. They are sending a new modem and have saved a customer. But the people at this store are rude, clueless and choose not to help.

Review №6

2024-02-13 20:55:19

This is absolutely the worst cell phone provider Ive ever dealt with. Trying to get a new Iphone from them has been the biggest headache ever. They tried mailing me a new phone and it got lost in the mail. I called again and they said sent out a new one, and I just followed up about it and there is no such order existing. Theyve lied to me multiple times about this whole process. Their phone customer service agents are terrible and cant speak english well. This company is obviously very poorly managed. Will be going elsewhere for mobile service.

Review №7

2024-05-29 01:01:21

Just as bad as dealing with infinity over the phone or online. This company is awful. The customer experience makes one think that they are training employees to be as difficult as possible. They are rude, apathetic, and of no help whatsoever. If you have the option to get internet from literally any other company, take that option. Xfinity is the single worst company I have ever dealt with.

Review №8

2024-01-23 04:10:00

Giving them a -0 star. Recently cut the cord with Comcast/Xfinity Cable services. And could not be happier. Ordered a Roku Streaming Stick 4K from Amazon for $39.99. Set it up in minutes, now I can watch live TV FREE including numerous movies, series, sports, and news stations. There are free apps also included and you have the option to add premium stations all for less that $10 each if you need more. Most have a 1-week to 30-day free trial before applying a charge, and you can always cancel before the end of the free trial. You literally can get almost all the content you want free or with additional minimal fees to customize your preferences all for half the price of Comcast.I had been a loyal customer for decades and had had it with their ongoing massive monthly increases for services that were never upgraded. Customer service is the WORST, untrained unprofessional agents that are not helpful and often are rude and waste your time on the phone. Getting help is useless at this company. I canceled my service and the next day returned the cable box and remote to the store. They refused to give me any paperwork as my proof of return, told me just take a picture of the box. They got irritated with me when I took pictures of my returned equipment with the store walls in the background. Unethical practices. Also took a picture from the street of the front of the store in anticipation of issues with my return not being processed. Timestamps on pics dont lie. They told me I would receive an email from the warehouse when they checked in my equipment. So far nothing! That was 10-days ago.In all fairness some techs that have come to my home to resolve issues were extremely helpful, others were just idiots and were not prepared when they arrived to resolve issues by having replacement parts and boxes to solve the issue. NEVER AGAIN will I do business with this company. I kept the internet service temporarily while looking into a better company before cancelling that service.CUT THE CORD! Save your money, dont let them take advantage of you! You can do better.

Review №9

2021-08-10 17:16:55

Im super happy with my home phone and internet serviced by Xfinity. The rep who came to install the service was wonderful. The set up of new accounts in the store was easy. The service is smooth, strong and stable.

Review №10

2024-02-11 20:17:20

We had a fire this morning. Comcast AI refuses to let me speak to a representative, but can not understand the request.Their AI is so stupid it is costing them customers. It is impossible to speak to an agent.The sales line literally hung up on me because I wasnt there to buy.No way to get my internet back. I have to cancel because It is impossible to contact them for repairs.Worst customer service ever.