Presentation on Map Reviews Nearby

Xfinity Store by Comcast in San Jose

3.3 (199) 1566 Monterey Hwy #20, San Jose, CA 95110, United States

Categories

Business to business service
Burglar alarm store
Internet service provider
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

San Jose, Santa Clara County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:Closed
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–5 PM

Edit info

Total reviews rating 3.3

199 Reviews for Xfinity Store by Comcast 2024:

Review №1

2023-06-14 00:56:53

Had a bad experience on this site.The host didn’t even put my name on the waitlist wasted over half hour.Got there about 2:05 in the afternoon to pick up my internet device as a new customer. I lined up in the line and the host (the picture below shows) . After I told my name, the host said “have a seat, and you will be called soon.”I followed him had a seat. I waited there about 20 minutes, and noticed other customers came after me were served and left already.I waited 10 more minutes, and still not my turn.Then I turned to one of the representatives ask when is my turn.He asked my name and told me my name is not in the waiting list.I turned to the host asked about this, he said the next one will be me.And then about another 3 minutes waiting time, the representative close to the host waved hand to me. I asked him is it my turn now,he said yes. I asked him my name and told a wrong name.Then he picked the device to me, just 2 minutes.They wasted me over 40 minutes on it.Which make me angry is the host by whatever reason didn’t put my name on the waiting list.When I questioned him, he lied. Later his coworker lied again to round his lies.

Review №2

2024-02-11 19:39:07

Horrible customer service. Had more help with their AI help than with a live person. They were rude and short. Made me feel like I was stupid and didnt know what I wanted. All I wanted was to ADD tv channels! Wish you could rate negative stars!

Review №3

2024-05-07 23:32:55

It’s zero security. Someone applied for a service under my name and I got charged for service I have never applied for. I’ve been in a hassle with customer service for several weeks and no one could help. Worst experience ever.

Review №4

2024-03-17 21:53:10

Helpful and well organized, but you may have to wait half an hour. They have comfortable seating. Bring something to read.

Review №5

2024-03-16 06:17:31

Pure incompetency! I came in to get a new phone, my goal was clear and simple. Because I used my nickname instead of my LEGAL government name in my account, they couldnt help.Mind you, the last name was exactly the same, and not like I used some strange street name, it was a shorter americanzied version of my name.When I went to a different Xfinity store this was not a problem btw.I stormed off, went to a nearby T Mobile store, ported my number and got a new phone there and then. Congrats on losing a customer!

Review №6

2024-05-21 20:07:59

Super nice experience every one was friendly and helpful very up date with the new technology highly recommended

Review №7

2024-01-29 21:42:53

Once your Xfinity promotional rate ends, CANCEL IMMEDIATELY because they will double your monthly rate. If you try their customer service online chat or phone call, they will happily waste your time because that’s literally what they were told to do, as confirmed by a friend who happens to be an ex employee. Return your device to the store is MUCH QUICKER.

Review №8

2024-02-17 02:27:02

Staff lie and try to trick you. Wouldn’t sell me prepaid service which they said doesn’t exist even though it was on the shelf! Then they tried to double charge me for it. Ordered online instead. Avoid.

Review №9

2024-06-14 00:56:42

The front desk guy is very rude just ask few simple questions and he was rude no professional don’t know how to talk to customers they really need to work on customer service when someone ask something

Review №10

2024-03-19 23:05:23

More efficient than they were before. Thank you for the improvements you made! 🤗👍👍👍🥳🥳

Review №11

2018-03-17 17:47:29

Relocated to a new strip mall along Monterey highway. If crowds are what I typically have seen at the old location, then not sure how this layout will be able to accommodate. Well soon see.Folks are courteous (except for the greeter, who tells me Im lucky the wait is less than an hour), but service is no faster. Its all about staffing. On this visit, I see plenty of people standing around, but not much customer assistance going on.And WiFi service within the store is terrible.We definitely need more competition in the cable business in this area.

Review №12

2023-10-07 21:54:37

The attitude given by the front employees is beyond me. I have been to this location twice within a week and both times I was met with the worst attitude and both times it was the bold employee at the front desk. I understand there being a wait list and waiting my turn but why can’t they be more welcoming to customers? I asked for a recipe of an item I was returning and I was told to take a seat in a very rude tone. Definitely not coming to this location again.

Review №13

2023-10-19 02:34:29

This is a great location, even if you have to wait the seating is comfortable. Usually you get serve fast if you come during their non-peak times. Ive always found the staff there to be helpful and cooperative.

Review №14

2024-01-01 21:39:45

Stay away from this company if you can. After I lost internet they somehow managed to change my promotion and raise my bill by $25. Thats an increase of 40%. Ridiculous! The ONLY reason anyone deals with this company is because they have no choice.

Review №15

2024-03-04 06:27:28

Fast and friendly service. Parking can be a challenge due to other stores, bank, etc..

Review №16

2023-12-16 02:35:42

This is a horrible place. Contact the FCC and make a complaint you can also contact the Attorney Generals office to file a complaint. This place is the worst. They want to give you a xumo box that does not work. Trying to force you to buy a product that doesnt work.

Review №17

2019-05-15 00:48:12

The store is a pretty busy place. The staff is friendly, although not overly. They dont appear to care one way or the other if they have your business or not.

Review №18

2024-06-08 00:14:51

Very poor customer service. Really unhappy from the service. Would be cancelling my service with Xfinity.

Review №19

2022-11-27 20:11:14

I dont normally put negative things on Google maps but I have to say this.....I arrived when no one was in store waiting. Im not someone who comes in to store for things usually I call. Soooo I had no idea of procedures I was noticed yet no one came over to help. People started to arrive and I noticed people going to front and signing something. When I went finally to get help I asked why Im still here without help. I noticed people signing in then I said wait a minute Ive been here for EVER and these people just because they knew to sign in are going to be taken care of before me now. NO WAY! I left!!!! EMPLOYEES IF YOU SEE THIS HAPPENING DONT ASSUME THE CUSTOMER SHOULD KNOW BETTER! ITS YOUR JOB TO INFORM US ALL OF THE PROCEDURES! Ten people came in after me and they would have been taken care of before me! NOT FAIR AT ALL!!!! Lost out on a purchase because of it! I bought the electronic on eBay! Snooze you lose!

Review №20

2020-01-16 18:37:26

I hate Comcast as a whole but at least exchanging my broken equipment was fairly painless at this location. Only major gripe I had was I didnt know where I needed to start to be able to talk to somebody because there was no one around and no discernible line to wait in.

Review №21

2023-03-02 19:26:47

DO NOT COME HERE! No urgency. No customer service. And unfortunately it’s true, they are rude here! Why are they so miserable. There is a spiky hair man and asian woman in the front. The man is a jerk. All I wanted was help and he did not want to help. I decided to wait and 1 hour in and nothing. Very inconsiderate with your time. Use the app, go online or call instead. Service like this makes me want to cancel.

Review №22

2019-08-19 02:44:34

Teresa you are right... I got the promo like a gift card for $250 first they said I need to pay like 3 Bills on time... after that they said me another excuse bc Im a new costumer, so that promo doesnt apply for me that said that...

Review №23

2024-04-09 11:36:22

Long wait and really bad customer service

Review №24

2023-07-08 01:33:11

Phone and internet service is HORRIBLE. Waste of time and money.They tricked you to get a new phone for a deal and when you want to return it due to bad service. They wont accept the phone back. Now, youll get stuck with the payment of the NEW phone.

Review №25

2023-04-04 16:34:57

Horrible, horrible company. Cant ever reach customer service person without spending at least 6 minutes with the auto attendant who immediately wants re re-boot your modem, re-sink service, when its not even relevant. Just spent hours yesterday and today on the phone trying to get dozens of recordings back, that were inadvertently deleted, (including movies that now cost $$). After four individuals and several hours I was told that I was never going to get those shows back, and all that trouble, both on the phone and the value of those deleted shows was $50... DISGUSTING. You guys are the opposite of customer service. Unbelievable. Looking for another provider

Review №26

2022-10-28 03:27:03

I came to store to transfer all my 5 lines from T-Mobile. When I received the new phones and walked in the store to activate for the phones. One of my main line cannot be able to active. It had an issue with an activation. I have gone back stores for more than 5 times. Finally, the manager asked me call the tech support and walked away with my issue. Called tech support, they cannot resolve my phone activation issue, so they kept my phone line on hold and walked away. Very bad service at store and calling customer support. Don’t know how to resolve my activation issue. Thinking to move over all my lines to another carrier.

Review №27

2022-10-03 23:10:55

The front desk service lady had a very poor attitude, while I wanted to ask couple questions regarding to my bill. She told me that they won’t serve the business account there. (I guess I have mentioned that I terminated my account)’. There shouldn’t be distinguished the service for residential or business there. I’ve been there and served couple months ago with no problem. They just want to get rid of me because I’m no longer their customer anymore. This is a bad reputations company to their customers.

Review №28

2023-03-16 22:47:04

Miss Jenny Nguyen went above and beyond with the customer service she provided us. She followed up with us days after to make sure the services we needed is set. I recommend speaking to her if you go to this specific location because she’s very informative and explain the services thoroughly.

Review №29

2022-11-05 00:47:17

The worst experience ever. I came to upgrade my phone. The receptionist was very disrespectful. He didn’t even look at me. He act busy and look away and ignore customer. After waiting 10 min. He asked what is my name, doesn’t care what we service we get. Another 20 min, the employees doing thing very slowly (while store have very little customers) and ask me again (without look at my face). I explained I want to trade in and upgrade my phone. He said they dont do trade in. I’m so upset. I had been waiting 30 min for nothing. And the employees was very rude to us. This is very bad… all the employees are laughing and talking to each other while showing a poker face to customers…

Review №30

2021-12-01 02:29:13

Worst service ever, not only do they ignore you upon your entrance but they also have employees standing around & looking around rather than helping the guest waiting. What is the purpose of an appointment if they are not honored?? Literally 40 minutes have passed from my appointment time. New management should be hired to make appropriate changes with the employees.

Review №31

2022-01-30 01:36:14

Don’t normally write reviews but I mush share about my terrible experience when I visited to pickup a simple online order. Waited a long time, and was apparently “skipped over” even though I was never called. So much for an apology.

Review №32

2023-11-24 03:58:00

Please please please don’t buy Xfinity Mobile service.very Bad Network Ever.i just move from T Mobile to Xfinity with 8 lines. That’s is my life’s first and last bad and worse Decision. I’m already in trap. Please you guys don’t Trap yourself.

Review №33

2024-03-08 19:46:04

Convenient place to drop off the old equipments.

Review №34

2024-01-16 00:22:22

Moved to Southern California. Was able to stop service and turn in modem quickly.

Review №35

2019-06-03 19:01:58

They were fast and courteous. They had ample staff to maintain a very short wait time.Side note: even with the rudest person I have heard at a store in a long time, the gentleman helping her kept his cool (even while she began cussing at him).

Review №36

2023-10-02 19:15:37

Music plays is so loud and my mom missed her turn because they said they called her name but we haven’t heard anything so we had to start waiting all over again.No one has all day free here.

Review №37

2021-01-23 19:06:23

Everybody has a bad day every once in a while, but when you’re in customer service you need to at least try to fake it. The guy that helped me obviously didn’t want to be there, dropped some of the stuff I handed to him and expected me to pick it up, and just overall couldn’t care less. Put your best people out front, it will change your business.

Review №38

2022-10-19 22:33:29

I came in after spending 4+ hours on the phone with Xfinity mobile customer service. I was told by the customer service agent to stop by a store and pick up a new SIM card since they could not resolve my issue over the phone. I came into the store and was immediately seen. Luz was very patient with me when I explained what was wrong with my phone and she knew exactly what to do to fix it. What took over 4 hours with customer service on the phone only took me 30 minutes in the store AND she got me a better deal on my internet package! Thank you Luz!

Review №39

2024-01-21 19:37:31

Excellent service very efficient and courteous.

Review №40

2021-12-16 21:25:17

Every time I need to talk to someone at the call service center it takes me up to 30 minutes just to talk to somebody. Not everything can be handled by text. People need to hear other people handling their situation and getting what they need done. You’re one 800 number always leads me on but never allows me to speak to an agent. The failure that I see is that I can’t even speak to an agent and I need to pay my bill but my account was hacked so how do you tell a computer that! Do yourself a big favor and revamp your customer service on the phone .

Review №41

2019-03-13 17:03:43

Im shocked at how easy this was of an experience. I just needed a new remote. I simply walked in, said that I broke my remote, and was handed a new one by a smiling, professional gentleman. I was there all of 5 mins. The store is huge with a nice TV to sit in front of while you wait. They have a lot of stations to help customers, pretty nice set up indeed. I wont be hesitant to come back should I ever need something again.

Review №42

2023-06-22 16:15:02

Wow, Comcast upgrading their way of doing business. The store and staff are professional, fast, easy. I could get used to this so as long as Comcast maintains providing good internet service.

Review №43

2022-02-01 01:44:15

Clean store with plenty of parking. Quick service despite this place always being busy. Employees are generally nice and welcoming with enormous amounts of patience considering that they sometimes have to deal with unreasonably irate customers.

Review №44

2023-04-18 02:07:38

Where should I begin... decided to get wifi in my new home with xfinity. Flex box was defective it took me over a month to get that conclusion because the only customer service that is easily reachable is via messaging through app. A lot of circling back to the same resolution finally decided to call them and it is so hard to reach an actual human being v an automated machine. While I was trying to get help on the app the SR convinced me to switch to xfinity mobile.. saying I would Pay the same for the same services.. just came back from Mexico with an over $300 bill!!! EMPTY PROMISES... SCAMMERS... had to come in to the store to complain because I was NOT going to deal with another messenger or automated machine. Of course when I explained why I was complaining there first resolution.. Im going to need you to call xfinity I said NOPE I need to talk to a human. Queue the manager thebest he can do is $75 credit. SAVE YOURSELF STAY AWAY FROM XFINITY! HORRIBLE CUSTOMER SERVICE.

Review №45

2023-07-17 00:09:14

Great service, I was appointed by Johnny, he was very kind to explain things in detail and got great deal for our wifi !

Review №46

2020-09-18 21:07:42

Worst service ever! People who helped me out clearly didnt know what they were doing. Got a new account after upgrading services, and the white dude employee and manager had audacity to tell me I didnt. I understand if they tell me their system hasnt updated and synced but I clearly have a new account numbers and was helped over the phone entirely from Comcast customer service, but they keep telling me word for word that Im wrong and dont have new account. First of all, they need to take responsibility to admit that theyre wrong, and secondly they need to treat/help customers better.

Review №47

2024-02-12 17:14:40

Personal service, not the answers I expected.

Review №48

2022-10-18 05:22:14

Went to drop off my modem and cable box and the process was seamless. Apparently they are both connected to my phone number so I was in and out in a couple of minutes. Plenty of parking available and the staff was nice

Review №49

2021-06-11 04:23:51

My wait time was reasonable, staff didnt greet me as I walked in I had to figure out how to check in. Picking up my equipment went fairly quick. I had called ahead of time and received a great deal.

Review №50

2021-05-19 21:32:13

1 hour wait just to return equipment. I waited in a line out the door, and found the store was packed when I finally got inside. The person at the desk did not inform us how long the wait would be. I found out from another customer who was upset she had been waiting for over 45 minutes just to return her cable box - the same wait as all the other services. So I insisted on rummaging through the bin of cable boxes myself, found my serial number and left bc I did not have time for that mess.

Review №51

2024-02-19 04:38:51

Waiting for customer service was a drag

Review №52

2015-06-06 20:37:46

Pros:- humble staff- TV to watch while waitingCons:- average waiting time is 1 hour- not enough chairs to sitNot related to this place in particular:- I called phone support to book the installation kit for me to pick up at this place. They shipped it to me instead without letting me know. Now I have to wait another 1 hour in line in order to return second kit they have delivered to me.

Review №53

2021-08-05 17:59:14

Nice place. Timely service. My business was simple, to pickup a router. I cant vouch for other services but mine was done very neatly. The place is also clean and nice. Overall I didnt mind sitting there and wait for my turn.

Review №54

2022-01-03 20:11:08

I went to this location on January 3rd 2022 for help with my new phone and wow I got great and fast service! Junior helped me out and he was very nice and got us in and out quick. I was so happy to get that taken care of. Thank you so much to Junior and Xfinity!

Review №55

2017-02-01 23:55:16

The rep was very helpful and quick! She got me out in 5 mins which was a relief since I normally have experienced a very long wait ar other centers. Very pleased with the overall experience :)

Review №56

2022-08-23 03:05:16

Poor customer service. Guy who was attending us was more interested in a baseball game, than in our business. Went to another store and dont regret it.

Review №57

2023-03-06 09:08:38

My transaction was simple. In and out in 5 minutes. Service Associate was friendly.

Review №58

2023-04-01 14:20:50

Pleasant people nice environment. Xfinity is proving to be an excellent service combined with Google to provide all our wireless service so much better and straight forward than others we have tried at home.

Review №59

2022-12-16 02:43:06

Elias gets five stars for helpful service and navigating my porting out process that I could not have figured out on my own. I tried XFmobile against my current provider and figured I would make the switch. Elias provided service and expertise that the new TMo needs to learn from! This helped assure me that I was making the right upgrade choice.Good job Xfinity and their Mobile team.

Review №60

2019-04-01 05:57:59

Very shady. They convinced me to get iPhone 8 with $300.00 gift card offer. I never got the gift card. I called Comcast and they told me to go to the store. The store declined that i dont have any proof of the advertisement of $300. The people who originally signed me up was not there. Next time i went with the receipt, same thing. Then transferred another phone with $100.00 card as the service person was nice and gave some documents. That gift card still in the air i guess.

Review №61

2017-07-13 17:59:46

Service was good, I was able to accomplish what I paid for. I went in on a Saturday, so there was obviously a wait, about 10 people, however they have an organized queue and you get to watch some TV while waiting. A little hard to find as it is in an Industrial area.

Review №62

2016-03-01 22:33:29

Ok. I was told a supervisor or someone would get back to me today. I was first told $50 credit would be applied (after not having properly working service for 2 years). Then, after complaining on YELP, and every other social media forum i could find was I contacted and told a $115 credit could be applied. Yesterday I spoke to a new representative who was supposedly working with their supervisor and told me that a credit of $286 could be applied given the situation. Now, I have steadily PAID my bill every month for services I havent been able to use regularly (maybe half the time) only because I was told a SUBSTANTIAL credit would be applied. First of all only a $50 credit has been applied in the last 48 hours and I am being BILLED AGAIN. I was told a $50 credit could be applied daily. Not yet done. Secondly, the person I spoke to yesterday that was either supposed to personally call me back or have their supervisor call me back (depending on the outcome), I was told THIS morning; I have allowed all day and have yet to get a phone call. I am not spending any more of my valuable time on the phone holding and explaining my ONGOING issues yet again. This is absolutely ridiculous. WORST CUSTOMER SERVICE OF ALL TIME. reaching out to every social media forum available, yet again.

Review №63

2023-07-16 19:30:02

If you can, don’t contract Xfinity, you can’t get through their customer service on the phone and their costumer service in person is even worse. I was looking at some products they had on displayed, placed it back and then a rep walked up to me telling me to put it all back the way it was in a very rude manner.

Review №64

2022-12-14 19:41:48

Email “send” has been black listed so when I try to communicate with members. It comes back in a half hour “with try later”. Over and over and over and over.Further research finds I have been black listed and Xfinity store staff can’t help or provide access to technical assistance phone or inline.IHave been a paying customer for 20 years and I am referred to third party expense. Xfinity service is an Abomination.

Review №65

2023-06-29 23:32:56

Fast services. Helpful staffs. In and out for returns in less than 10 minutes.

Review №66

2018-07-27 00:05:16

Had to return equipment. There were no less the. 6 employees with only two helping clients. The store had 2 clients being helped and 4 additional ( two just returning equipment). 1:1 ratio. But I had to ask an employee that was stocking it we could dropOff equipment before they realized I and the persons ahead of me had not been checked in. 40 min later my 5 min process is complete—-thanks Xfinity

Review №67

2020-08-29 19:49:19

Very bad service, the man at the entrance receiving people and electronic devices is very rude and unprofessional in his treatment. I am very happy to cancel my service with this company they do not deserve to have good clients. I had almost 3 years of service and I went A very good client and only so that in the end they gave me a terrible service in their store in Monterrey Rd. I will not recommend their services to anyone.

Review №68

2017-09-20 20:12:26

Long waiting, staffs are joking during business hours. No one is working!

Review №69

2023-02-12 00:13:29

Not much level of expertise when it comes to the mobile and they dont tell you that you have to go to the front desk you cant just walk around and get any help everything is very highly regulated

Review №70

2017-07-09 17:23:07

Lots of parkings. Service was okay. People dont look to enjoy working. Barely smile, weird attitude, not pro active. Still needed 45 min call before going there and 45 min after just to activate an internet modem.Waiting system was obvious, I went in and went to a guy who was free but he told me that I needed to enter my name in an iPad... Lost 2 spots because of that. Should be more clear.

Review №71

2022-03-10 23:51:15

The xfinity customer service you get over the phone is awesome. But instore its horrible. You are usually ignored even if they take your name. The people working at check in will not answer any questions because its not their job, you have to go to a window. Horrible. And you have no way to call them. I just got my cable box but the power adapter is damaged. Do I bring back all the equipment to exchange or just the power adapter? You cant even call to answer that simple question.

Review №72

2020-12-14 12:57:52

Very friendly staff, social distancing is enforced as well which I like. This place was super clean and I was in and out in matter of minutes with my item. I would definitely recommend coming here for all your Comcast needs.

Review №73

2021-02-06 20:57:13

PLEASE! Avoid this store like it is a plague!! I tried to return a phone that I just had purchased 24 hours ago and I had to wait there for over an hour and half! That is right over 90 minutes!!!! And they still could not final a return transaction!!!! I had to just take what I had purchsed and storm out!! The sales people and manager are incompetent!!! STAY AWAY FROM THAT STORE!!!!

Review №74

2021-07-02 06:44:47

A very nice set up and fast customer service. Ive had to go in a few times since its opening and It has been a smooth visit every time.

Review №75

2022-09-22 20:42:30

People were very helpful and patient in getting what I wanted done. Couldnt ask for a better experience.

Review №76

2017-12-28 00:31:44

New improved look. All this innovation and still takes over half hour to be seen. You check in. Give all your info. Then wait to be called. Their seats are the worst, hardest most uncomfortable I have ever sat in. At least on 10th street their chairs were confortable. You can add new look, alot more people, and new all black uniform for employee but they still the worst customer friendly business I deal with. I wish there was another choice other than dish. And the worst thing is the lady on front writes down ur jacket or shirt color so its like Frank in green jacket. So unprofessional. So after an 1hr wait turns out we didnt need to turn in our box or wait for anyone. They gave us a new box, same model and wasted an 1hr of my day. Please train front desk customer service. Ridiculous!

Review №77

2022-08-04 13:51:32

I was able to disconnect from the service (due to moving to Europe) very quickly and without hassle. The rep was kind and helpful

Review №78

2020-02-13 01:20:57

Wait time was less than 2 min. Luz was highly professional and responded to our needs without any pressure. Will definitely be going back. Thanks Luz.

Review №79

2018-07-25 15:44:21

Comcast still up to their shady ways. Nothings changed with this den of theives and liars. I went in to sign up for internet, big mistake, and told them we would be moving, and we didnt want to sign a contract if we couldnt take it with us. They assured us 3 times that the location we were moving too, which we told them specifically where, we can take it with us. Like an idiot I listened to them. Turns out they dont even service this area! We managed to find that out before the full move, and we went back to the store to talk to the reps. We explained the situation, and the rep said he could make it all better. He said they could revert my account out of the special deal contract and we would only need to pay $27 to cancel the account, and so I did. But now I have an outstanding bill oh $87 because now they have no records of my transactions. So the corporapte does not keep records of what happens in store, and now my money is gone without a trace, and they still want me to pay $87 on top of it all!! Do yourselves a favor and never support this company again! You will get screwed out of your money!!

Review №80

2021-04-01 02:29:38

Im sorry but we went in there respectfully. Because we have the essentials internet we were treated poorly. The person who was supposed to help us went on his phone while helping us. And did not seem to want to help at all.

Review №81

2019-08-04 00:22:32

Store manager Hy Nguyen is rude and curt. I asked for the district managers name and number but was told by Mr Nguyen that they can not give that and that if I wanted to speak to anyone higher than him I would have to call the 1800#Save yourself the trouble and dont visit this store. Heck stay with ATT at least they will pretend to try and take care of you as a customer.

Review №82

2019-02-13 01:20:34

Wasn’t busy when i get there during business hours on week days. Pretty quick turn around and my request is taken care quickly. Good!

Review №83

2022-04-16 20:36:35

I made an appointment and it was so much faster. The customer service is great and friendly. The only problem is xfinity took away some of what they can do in the store.

Review №84

2021-03-02 02:10:38

Lied to me twice in one visit. Asked for a receipt for returning my router and they said it was in the bag and I get home, no receipt. I asked if there was a male to male adapter in the kit with the new router. They said, Yep! I get home, no adapter. Cant even call them and ask for an emailed receipt because their number goes to the national robot thing.

Review №85

2021-12-04 01:36:17

Comcast living up to their reputation as the most hated company in America, I went to set up internet at my new place they said come to the store to get your self setup kit they charge to have someone set it up for you, I get there it’s just a big waiting room with a bunch of people in it and they says it’s a 20 minute wait to get my equipment when it’s there already ready just sitting there. It’s like a dmv with nicer seats would. I also get the “fiber connection 1.2gb ” and it only has 35mbps up load they just put it all in download so it really doesn’t feel as fast as my 1gb connection I used to have which was 1gb up and down. 0% recommendation for comcast go elsewhere if you can

Review №86

2017-08-11 20:32:56

Always lines of people but lucky if you get a seat to watch a movie. Then if rushed, their machine will take your cash but wont give you back anything. Its not updated either, or at least my bill wasnt. It showed a total of two months being charged when I came in with cash, to pay on machine. I was forced to sit and wait around to finally solve it. If you dont mind their convenience fees of $5.99 monthly, then you can avoid this.

Review №87

2016-08-03 18:55:05

Im surprised myself that Im rating Comcast so high. My previous experiences with Comcast has been so painful especially when I have to stand in a long line to return a Cable modem or change a set-top box. Recently they have made some changes to how they operate and this particular service center is one example. I went in at 9:20 AM on a Thursday to exchange faulty equipment. Checked in on their app, 5 minutes later I was called and the lady was so nice. Out by 9:28. Now this is quality customer service.

Review №88

2021-10-13 10:19:46

Recently, I was able to contact a person by phone, who resolved most of my issues by phone, but most times, I have to go in person to resolve issues! Also, the staff have been very helpful when I drive to the store. Nonetheless, Im not recommending Comcast to my friends based on my recent experience paying a bill at a local service center and inconsistent WiFi. Good grief! No way!!! Update: The customer service in person and on the phone is superb and now, Im saving money. The WiFi is still unreliable; Ive migrated to another company for reliable WiFi for my smart phone and computer...and its great!!!*My recent experience trying to get tech support, talking to the AI instead of a person, has not been productive. Also, Ive had an extremely difficult time cancelling my mobile phone account since paying in person at the my Comcast Office is not permitted (I wasnt told that up front). I was told I would have to remember the last for digits of the card I had used (currently cancelled) Otherwise, theres nothing Comcast can do. Sleuthing around, I retrieved the old card number, but even though the in-person representative said good and the account is closed I keep being emailed about that account by Comcast. Sadly, I may have to consider other options for help such as Small Claims Court, or a consumer news outlet. Im exhausted! And, I can only wonder if Im being targeted for writing this review: 1) In the middle of the night, no internet connection to watch cable television. This is a recurring problem! (2). After driving to the nearest Comcast office to pay my monthly bill,(by check) the check machine, even with the help of a Comcast representative, will no longer take my check! Previous to this, Comcast tried to charge my credit card for phone service that had been discontinued long ago...and thats one of the reasons I prefer paying by check... and consequently now, suddenly theres a problem. My question is as follows: Has Comcast AI become sentient--or is there someone behind the scenes up to some mischief? However, recently, Im happy to report several helpful individuals assisted me in resolving my billing problem. Unfortunately, my recent experiences in trying to pay by check using the available check machine for the customers has been frustrating in that my checks are rejected... even with the assistance of the staff; however, for other customers, it works just fine. Ive been there on different dates with the same results.

Review №89

2018-08-26 02:58:58

We stopped by the store to set up internet service. the staff was friendly enough but beyond that everything was terrible. the rep who helped us did not provide us with any info necessary to activate the account (yes, she told us we were ready to go without providing us any paperwork, account number, which i belatedly found out after as we tried to activate the abc and after the store is closed for the day, is needed to log on for the first time to set up the account). she asked for a phone number for the acct info and really should have specified that she needed a mobile number because the access code will be texted to that number. Yes, we are one of the old school people who still have a landline, so that was the number we gave bc we do not want telemarketing calls to our cell phones. Now we are told by the phone cyst s can. rep that we need to go back to the store to update our phone number and obtain the the account info before a phone agent can help us. This is a true inconvenience! I am sharing this in hope to help you know and ask for these info before leaving the store if you plan to self activate the svc. at home.

Review №90

2021-05-11 04:17:50

Great customer service. One of my power supplies went out; I went in and told them; handed the dead one and they quickly provided me with a new one.

Review №91

2023-11-08 05:14:01

Helpful good and clean place. Worker are knowledgeable.

Review №92

2017-08-05 04:23:43

The worst possible technicians. They make appointments and they never finish the installation. 4 times appointments and they never completed the work. Dont ever think to call them to your place. Theyll charge you first and you have to wait. The customer service is the same, the supervisor the same.

Review №93

2021-05-05 16:34:16

Both of my experiences in were quick and painless, all my questions were answered by the team, and I did not have any problems.

Review №94

2018-07-25 21:27:05

Very busy place with very few agents. Ended up waiting over an hour to swap a cable box. The staff is friendly and are helpful. U have to feel sorry for them facing such an onslaught of people everyday with no resources to help. The funniest part if the whole day was the large screen TV they have in in the waiting room is broken so the left edge of the screen shows only colors....really.....in a cable place...lol

Review №95

2021-04-12 21:50:10

Stacey was very helpful. Went above and beyond. Great customer service even though I was unable to compete my transaction. She was 5 stars.

Review №96

2019-07-05 21:32:12

First of all the customer service was terrible. One of the representative lied about the service I currently have but will cancel and then refused to speak to me. The representative did not show any professionalism. Second, they charge a lot for cancellation of service. The internet and tv service did not live up to what was advertised. Internet was slow or always disconnecting and they always seem to add on random fees without notifying the primary account holder.

Review №97

2019-08-22 23:05:39

Consistent service on New Business.I am indifferent on how Competitive their Pricings are though, As Well as their Promos. For a provider which is dominant in Market share for Cable services (and thereafter)I have the reasonable expectation Of a more Feature Focused Use Market, Regulated and Supported by the Satisfaction of Use by the Consumers as Regulated because I believe those CREDITS should be applied to the applicable accounts with a Customary Call, Personalized Mailing or Electronic Message on Television set.

Review №98

2021-10-17 15:44:57

The service rep was very helpful about adding a line but not so much with changing stuff on my home alarm

Review №99

2021-03-02 16:53:07

My review is regarding online Xfinity account. Wasnt sure where to post it. Hence, writing it on one of the Xfinity stores hoping to get some help. My Xfinity service started in June 2020 and till the date, I have been facing issues with my online account. When I go to My Account, it displays Thank you for your purchase, we are setting up your account and my comcast login details. I am not able to do anything with my account and I get Invalid Credentials error randomly. I could not even schedule my move online, I had to call them and do it. I have raised it to the customer service through chats multiple times but still awaiting fix. Please help.Update on this: So I went back to the technical support team through online chat, they told me that I need to login with my XFINITY ID and NOT THE EMAIL ID. When I did that, all issues were addressed. Now, this is strange because you dont get any error messages when you try to log in with your email id. I hope this information helps others facing a similar issue.

Review №100

2021-06-14 16:45:36

The worst that I ever had to deal with in my entire life omg absolutely horrible .Its like dealing with robots you cant even get a live person on the phone until you pay your bill even if your calling about your bill being wrong . They dont deserve 1 star from me NO NO NO

Review №101

2022-02-06 04:09:53

I usually ask whoever’s helping me what their name is but I regret not getting this guy’s name. He was working the front desk on 2/5/2022 around 5 PM. He was so pleasant and helped me out a lot with my issue with moving my internet service. I had a really good experience at this xfinity because of him.

Review №102

2018-09-19 22:26:53

Very professional and friendly. I had to wait for 30 minutes, but I expected that. Best to go early when they first open. Not much wait at opening time

Review №103

2019-12-23 22:57:54

I just came in to return some x-fi pods that I did not need. So I had to be checked in. And waited about 25 minutes to see an associate. As Im sitting on the couch waiting along with 12 other people I notice about three other associates wandering around doing absolutely nothing. So when I finally get seen I say to the woman this is just like being at the DMV.

Review №104

2021-08-24 05:54:12

This is really “THE WORST” company I ever had to deal with, totally zero, absolutely no customer service.. we just moved to the Bay Area and had to get Xfinity-Comcast. They DO NOT help with any part of installation, when you finally can get a phone number to call, it forces you to do it on line first (they just don’t tell you that is first, second and last) if they website was helpful would be fine but, the website is as bad as their phone and in person services…Don’t understand how they can be so popular up here, they need some competition that shows them how to treat customers…This is a picture of the kind of help they provide:!!!!! Look and watch videos…. Thanks for nothing, you’re horrible!!

Review №105

2021-01-01 23:09:01

I recently purchased iPhone from Xfinity service center on Monterey Rd., San Jose they did not assist me with transfer of information from one phone to the next or even activate phone apparently they said because of Covid they weren’t able to assist me with that, I called Comcast 800 number and they said that wasn’t true that they should’ve assisted me with activation and transfer of information, be aware when you buy iPhone at Xfinity Monterey Rd talk with manager if they don’t assist you with transfer or activation.

Review №106

2018-06-23 19:15:35

OMG! great service. no upselling or making it difficult to reduce services. appt was for 12pm. finished at 12:10pm !!!for reference, went from triple play to just gig internet. obviously no way to do that online and Im too traumatized to call customer support from past experiences.

Review №107

2022-07-13 21:43:05

This is where they send the mentally retardant drop out students... because I had to go to the Saratoga store to undo their mistake. I still couldnt use my phone for a week.Why would anyone come here?

Review №108

2021-03-23 16:31:37

It was okay considering the new 6 feet apart rules because of the covid-19. Once you have a legitimate reason for entering the building, theyll let you in. But if you are there to just swap something out or to drop something off, you have to stand at the door.

Review №109

2023-07-16 00:56:20

Always a quick and easy trip, from swapping remotes to to exchanging routers.CHEERS!

Review №110

2019-11-18 03:22:20

The gentleman that took my father-in-laws old equipment back wasnt very informative and usless with responses. We were told to sit and wait after being on the phone with comcast for almost an hr. They didnt have a place to sit down being as they were busy. When it came to our turn the guy that was to give my father-in-laws new equipment was slower than molasses. We were there for almost an hr. First time experience with comcast very disappointed.

Review №111

2017-10-08 22:18:42

1st times came to question about my bill, spent 20 mins with the representative, couple weeks later found out my problem has been solved. 2nd times went there for the same issue, registered my name on, waited for a while, while my name came to 1st place on the waiting list, then a Hispanic representative called the Hispanic customers name who came after me?! I thought it s a first come first serve service? the representative who talked to me was rude and not professional at all. I then went to Comcast located at Saratoga and got my issue fixed

Review №112

2017-07-28 05:40:34

I was stuck in a line just to replace a cable box that didnt work with a new box, only to find out that the new box didnt work. Ended up calling out a technician to come out and replace the box with another box. My friends elderly parents are pleased now, but it took 2 days to fix the issue.

Review №113

2020-04-12 15:27:11

So normally Im not too happy with Comcast as their customer service over the phone takes forever however I went into this place in person and they made the phone call for me and got me all set up they have something called Comcast Essentials where you can get internet and their basic service for $35 a month and your two months first two months are free internet the employee who helped me there are actually two I think his name was Eli he did a wonderful job

Review №114

2017-11-09 15:56:13

Had a good experience here. I was not aware that you can bring Comcast equipment in to exchange. I brought in my modem and TV box remote. They provided me with new ones no questions asked. There is plenty of parking, and the wait was about 10 minutes.

Review №115

2017-08-22 17:19:20

Comcast is the worst Internet Provider out there! They give false information, False Appointments, False names, & False Commitment. I was on a call with various techs yesterday not one can help me. The pricing is absurd. Im paying $50 a month for 100mbps just to barley scrape 30mbps! They never want to pass the call to an advisor. They respond with attitude and get annoyed very easily. If you dont like your job, quit! This is not the first time they pull dumb actions like this! If you want the best internet Get it from AT&T ! Its a bit more pricey, but they provide great internet & The most committed customer service!

Review №116

2022-03-12 18:42:59

Worst service ever. Store manager with a bad service angry with all customers also the workers is bad too. I had all service here but I thinking cancel it

Review №117

2019-07-15 22:04:40

Service was friendly. Waited about five minutes in the lobby to pick up my router, which took 3 minutes to process. Definitely worth the effort to drive out and get the equipment myself.

Review №118

2017-04-09 02:01:04

Today 4/8/17 @ 6:44pm I came to Comcast to pick up 2 more boxes for my tvs and right when I walk in JAY was putting on chapstick when he when to help he was rude and had no no manner whats so ever I ask for his name because he didnt had his name tag on him till I see that his name tag was on his belt facing the opposed side were no customer would see his name tag I ask to speak to his manager and he said Im in charge 2 other girls working were there laughing out loud not helping 3 customer that were waiting there too... COMCAST PLEASE TRAINING YOUR EMPLOYEES BETTER WILL BRING YOU MORE CUSTOMER!!!! I been with you since 1997 however Im think go with other companies with better customer service that to me is a must.

Review №119

2023-10-14 17:47:06

Just came in to get a new cable box quick and efficient

Review №120

2020-12-29 20:19:18

I signed up for just internet service with Xfinity and made it very clear that I didnt want any of their equipment or monthly charges that come with it. They sent several Flex TV boxes anyway. I called them twice and each time they told me I would not be charged for the equipment and it was free. Then they tried to sneak a recurring charge on my bill the following month for the same inactive equipment. This is an extremely deceptive business practice, trying to sneak monthly charges on to customers bills for equipment they never wanted and equipment that customers were told was free. I am very upset with Xfinity and this type of deceptive business practice should be illegal. It is not enough for them to simply take back the charges once they are caught doing this and lying to customers. I believe Xfinity knows exactly what they are doing here and people all over the country may be getting recurring charges on their bills for equipment they never wanted and were told was free. People should be made aware of this and file a complaint.

Review №121

2019-01-21 01:20:24

With their new system, you still have to wait long 😠There were 4 employees. 1 at the door entrance who greets customers, 1 helping customers and the other 2 were just chatting 😡

Review №122

2017-10-02 02:52:25

A little slow for 5pm. Waited about 15 minutes to return equipment. There is a drop box at the door so you dont have to wait (didnt know that until after).

Review №123

2016-07-22 16:34:40

I was at the 1900 S 106th st San Jose, CA store on Wednesday 7/21/2016, at around 3:30 PM, to exchange my old cable box with the new one. When the woman on the counter #3 gave me my old box, I asked her if she has removed the old box from my account on the computer. She said YES. She also did not tell me that I needed to call a phone number to activate the new box. When I got home, I plugged in the new box. And lo and behold, I was required to call an 866 phone number. I called that number, but they were already closed. Duh!I was at the 1900 S 106th st San Jose, CA store on Wednesday 7/21/2016, at around 3:30 PM, to exchange my old cable box with the new one. When the woman on the counter #3 gave me my old box, I asked her if she has removed the old box from my account on the computer. She said YES. She also did not tell me that I needed to call a phone number to activate the new box. When I got home, I plugged in the new box. And lo and behold, I was required to call an 866 phone number. I called that number, but they were already closed. Duh!When I called the 866 phone number in the morning I was informed that the old cable box was still in my name! So the woman at the store did not tell me the truth. She also did not tell me that I need to call a phone number to activate the box.If there was a survey of my interaction with the 1900 S 10th location on 7/21/2016, I would give it a 0 (ZERO). But unfortunately, Comcast does not bother to ask the customers. Maybe, they know the person-to-person interaction at this store is not good. They already know that customers will give them bad survey responses.

Review №124

2017-11-29 08:20:12

I didnt know they were open Sundays until a friend told me. With my busy schedule, being able to pop by this past Sunday was a Godsend! My cable box was on the fritz. We had to unplug it more and more in recent weeks to be able to stream Netflix. Our landline had become unreliable for both incoming and outgoing calls... and my Wi-Fi calling capabilities via my cellphone were starting to be incapable of hosting conversations without me running from room to room, corner to corner, and saying the ever popular & commercialized question, Can you hear me, now. While I would love to live off grid and be unreachable at our home in the boonies, I have kids... so I must be connected every way possible. So we drove down to the service center. The wait was only a few moments. They were calling everyone by name for that personalized service. The employee who helped me with my black box walked out to greet me and told me which booth to meet him. Regarding the switch-a-roo of my defunct cable box for a new, working version, it was the best experience ever at Comcast, as my weekday visits in years past felt more like DMV visits if the timing wasnt right. I am a thoroughly happy camper. The only thing that would make me even happier was if the box automatically connected itself to the wall, TV, streaming device, cellphone, landline, laptop, tablet, etc.

Review №125

2022-09-09 15:16:03

Store accociates were fast and accurate,but phone service sxxxx I will never go to Xfinity phones again the on line operators didnt know what the heck there doing long waits and drop calls waiting for help

Review №126

2016-03-12 00:33:07

Very helpful and polite service. I understand work and dealing with all kinds of different walks of life can be stressful congrats to your team. Onward. Tomorrow is another day. 😆😆😆😆😆😆😆

Review №127

2020-06-02 19:57:06

Equipment was to be delivered with the tech which he did not bring with him. Had to go a pick up my own equipment. The customer service 800# is horrific

Review №128

2018-07-04 01:07:56

This service location is horrible why did you change your location!!! This is my third time here to exchange a box that does not work and I have to wait at least 45 min to get the exchange!! Your store on 10th had better customer service I did not have to wait 45 dam minutes to get an exchange box!!! You have 10 tellers and 3 people working SMFH!!!!!

Review №129

2018-08-03 01:52:01

0 stars to this place bad costumer service people take forever talking with costumers about irrelevant things, seriously there is a lot of people waiting and its like no body cares i have to wait 40 mins to get the wrong equipment on top of that have to come back and wait 50 mins incredible! this happened on July- 31-18 and August-2 -18 please do something about it.

Review №130

2018-08-10 21:41:55

Very helpful in what you need try to get you in and out as fast as they can very clean and cool when its hot outside has nice waiting room for you to sit at while you wait

Review №131

2018-06-06 20:46:44

Had to get a new remote because our Boxer chewed up the old one. Walk up to the reception desk, showed them the remote and the xfinity rep said Oh, the dog got that one. He gave me a new remote and was in and out in less than thirty seconds. And I still had plenty of time to get lunch.

Review №132

2016-01-31 17:14:09

Sooooo sloowwwwwWorst than dmv is right. So many people returning items in person instead of drop box or mail in option.And now I know why- I mailed my cable box to Comcast 5 months ago and its still not off my account after a dozen + contacts with customer serviceHave to stand and watch them scan unit and remove from account just to avoid paying for something you dont have for who knows how long (still unresolved issue on my account)You need a fast lane for drop off. Enter phone number confirm account. Scan equipment and confirm removed from account. Can even be like self check out, dont have to have anyone man the station. But cant trust the dump equipment in bin or mail option- so in line people wait

Review №133

2018-01-22 01:10:55

We received three boxes from this place...none of them worked. The third visit they made us wait for 20 minutes and then the box they gave us did not work.One of the boxes just had a faulty HDMI port....its like they dont even check these things before they hand them out.

Review №134

2020-02-20 04:16:22

Comcast has really raised the bar very high with their new Service Center on Monterey Road in San Jose. Walked in at 6:45 p.m. on a Wednesday evening and went straight to a rep who assisted me in adding g services to my existing account. Rep was polite and very informative. I recieved all the necessary splitters and different length cables that I requested that saved me money and time by not having to stop at Home Depot on way home. Very pleased with service. Now if they could only find a way to reduce my monthly bill! Definately recommend Comcast, Xfinity, to all my friends.

Review №135

2019-07-12 22:09:08

Greeted right away but two step process with two people to return equipment. Large new store with plenty of parking on a Friday afternoon.

Review №136

2018-05-13 17:08:27

Definitely 1 star, the people there is just not willing to help you. When i ask what kind of plans do they have and one of there guys just keep saying it’s all on our website. I just wanna ask her, why would I be here if I can done everything on the website?

Review №137

2015-07-15 19:34:08

Waited over an hour. Took over 15 minutes with representative to get a TV box, needed 2 other staff to help get this simple task done. Feels like a glorified dmv.

Review №138

2020-06-10 00:56:19

Went there. Wanted to lower my bill. I have been with them for 28 + years. They couldnt help me. Said call the 800 #. I did and lady on phone said I cant get anything lower and no discount. I couldnt believe it. Im done with Comcast/ Xfinity. No help during Covid is so so rude! I wish there was a no star... they lost a great long term customer. I am shocked!

Review №139

2022-12-12 18:22:14

Just dropped off some old equipment after cutting the cord. Service was quick, no line.

Review №140

2022-05-27 14:16:00

Waiting line can be long, people who work there are nice .so I give 4 stars

Review №141

2016-08-27 20:42:36

Matt and Ash renewed my faith in comcast. They both get an A+ in customer service. I came with a huge complaint (along with needing to transfer service) and both were excelent. Dont ever call concast. Visit the store (even they will tell you). Thanks guys.

Review №142

2021-05-13 00:47:49

Absolutely Excellent Service, Mr. Miguel Ruiz, Really Knows His JOB. Very Professional, Outstanding Demener.Deserves A Raise.

Review №143

2023-08-22 22:59:31

Very helpful with my security system issues.

Review №144

2018-11-18 00:17:13

It took 30 seconds to return equipment. Thats from the moment I walked in. Must be reading reviews. Good work!

Review №145

2023-06-08 21:47:20

I walked into a xfinity location in San Jose California and they helped me right away. Thx for your indoor service

Review №146

2020-11-28 01:09:51

Horrible place, you have to wait in line to return their own equipment. Rude slobs are in line smoking, very unpleasant! Not efficient at all

Review №147

2021-07-02 14:42:08

Its a nice store. However they messed up our order twice, they did fix it with times quickly.

Review №148

2021-10-07 01:33:11

Rosie is very helpful and she really knows stuff. Quick and patient service, highly recommended

Review №149

2021-01-14 22:04:06

I went in at 1:11pm...I was in line for 1 minute....employee came out...greeted me and ask what I needed...I said a remote...I was back in my car at 1: 14pm. 😁

Review №150

2017-06-03 13:09:34

The center has a line que. I feel this is the best as in the past you would line in a long line for a very long time. They customer service is the same and its Comcast but they have made strides to improve your real time a little easier.

Review №151

2018-11-20 02:03:13

I went into this location really upset due to the service I received from someone on the phone with xfinity. Yasmin not only fixed my issue but listened to me and even changed my plan to something that would save me money. I’ve never had service like this from xfinity ever. Yasmin stopped me from closing my account all together. Great job!!

Review №152

2022-01-26 19:22:26

I lost my service through covid. Im on a limited budget and they had a plan that would work well with what I need. I got wifi and internet and a streaming box for around 50 dollars.

Review №153

2021-01-02 17:14:26

No line outside to come in and pay your bill fast at the cash machine. I was in and out quickly and I recieved good service as well!!

Review №154

2017-10-24 00:57:08

Super slow. Came at 5 pm at least 20 heads in here. Gonna waste the next 1 hour of my life on Comcast. 3 ppl working....in the time frame everyone gets home lets have 9 f×/=

Review №155

2021-12-07 17:40:45

Terrible customer service and prices are way too high service is bad they always have internet problems

Review №156

2017-07-03 15:57:26

WORST COMPANY IN THE WHOLE WIDE WORLD!!!!!!!!! WE WERE 2 MONTHS AWAY FROM FINISHING A YEAR CONTRACT WHEN OUR RATES WENT UP. WENT TO THIS BRANCH TO COMPLAIN AND WAS TOLD THAT I SIGNED UP FOR A NEW CONTRACT WITH A STUPID LAND LINE??? OF COURSE I DID NOT!!! I ASKED FOR DOCUMENTS OR OTHER PROOF OF THE NEW CONTRACT BUT OF COURSE THEY DONT HAVE IT. I TRIED TO CANCEL BUT THEY WILL CHARGE EARLY CANCELLATION. THIS IS ALSO NOT THE FIRST TIME THEY SCREWED ME. I NEED A BOOK TO WRITE THEM ALL. ILL SUK IT UP AND WILL TAKE THE FEE WHEN GOOGLE FIBRE FINALLY ARRIVES IN SAN JOSE AND WILL CAMPAIGN FOR PEOPLE TO SWITCH UNTIL COMCAST RUNS OUT OF BUSINESS. IM A CHRISTIAN AND DOES NOT WANT TO HATE, BUT ILL BE A LIAR IF I DONT ADMIT THAT I HATE COMCAST WITH EVERY FIBRE OF MY BEING.

Review №157

2018-02-23 18:20:27

Here I am waiting for some help in the New Monterey rd office. There are 15 to 20 people and there are 3 assistance helping.Can you believe this...Next time avoid this Bull service and use the Net if it is something quick.

Review №158

2019-07-16 01:20:45

Quick and easy.. Luis was super cool, knowledgeable and helpful. He helped me swap out my device as I was having issues with it. If you are at Xfinity store do ask for Luis...

Review №159

2017-07-23 20:57:39

Great customer service just a very busy location. Wait time was about 40 min just to pick up my equipment.

Review №160

2019-08-06 00:45:51

The person that helped me was very nice he even explaind my bill and i was there for a short time..

Review №161

2018-07-28 22:47:53

Comcast has the worst customer service. That just simply dont care. One trick they do is to slow your internet service, then when you call them to fix theproblem, they try to all you more expensive plans. At end, you will pay more for less service.Would give no star if I could.

Review №162

2024-05-20 12:24:05

Fast and easy.

Review №163

2017-12-04 01:00:39

Great experience at window one. Sorry I cannot remember her name. Dark hair. Very helpful and customer focused.

Review №164

2021-07-08 19:49:44

Hard to find and parking was just as bad. Friendly staff. Need better signage. They are in the back of the front buildings.

Review №165

2022-07-06 08:14:03

Only 3 star until I see 5 star. Will rate a 5 star when I think its aloud,

Review №166

2022-03-15 19:06:12

Its fine if u have a quick swap or question.

Review №167

2016-01-27 15:30:54

Too long of a wait. Once selected, service was fine. Who has an hour to sit around?!

Review №168

2019-02-08 18:24:06

This new location is not better than the old location. The pay machine had been down for couple of days so there was only one machine to pay your bill and the line was long. Lousy customer service. With the amount of money this company makes they cant have a employee accepting payments.

Review №169

2016-01-06 18:17:21

I took forever to be seen and there was a huge line of people with only 3 works seeing customers. They even allowed a lady to force her way to the front and skip the line. Worse than the DMV!

Review №170

2020-12-09 10:16:13

+Trying to help with the entrance question. I came in from the parking lot in the back but Im pretty sure theres an entrance on the opposite end of the store.

Review №171

2017-07-14 20:40:06

I was given parts that didnt work with each other. When I took them back I was told that I have to wait until they called my name @ the bottom of the list again.

Review №172

2023-11-07 15:31:52

Customer treatment is very excellent

Review №173

2018-07-23 20:36:10

I am never happened with Xfinitys pricing and reliability as an internet company but my visit to this specific store was fast and pleasent. I was in and out in about 10 minutes having gotten done what I hade intended.

Review №174

2016-03-20 19:55:40

They have done a lot to improve the customer experience. Long wait times are a thing of the past

Review №175

2022-09-06 06:04:20

I came here on Saturday to return a cable modem. It was 5-7 minute wait to see a customer service person.

Review №176

2022-03-16 16:52:05

Horrible services at outrageous cost. The internet BW varied a lot during the peak hours. I am changing internet service provider.

Review №177

2020-09-19 19:26:10

They have 2 lines for us to form while waiting but they should come and check people in. Do they really need customers or customers need them?

Review №178

2018-08-15 16:08:51

Nice location all new, But the wait time was a bit crazy I went and they said it was going to be a 20 minute wait it turned into a 45 minute wait 😐

Review №179

2019-07-01 16:54:28

The website said they opened at 8 they didnt open till 9 so I had to spend an hour waiting for them to open was not a happy camper, they should get it is straight!!

Review №180

2021-05-11 14:13:24

The Tech was great at fixing my internet problem.. Trying to get thru to speak to a representative is terrible.. I hate the automated service.I felt like throwing my phone ..uggg

Review №181

2021-11-26 07:03:06

They help us get our cable box and send out a technionIPS came 3 days late with our equipment

Review №182

2020-02-11 21:54:33

Good help fast service very polite people And well spoken direct answers modest

Review №183

2019-01-27 01:28:03

The worst experience ever!!! It takes over an hour of wait time to get a rep to assist you!

Review №184

2020-08-09 21:21:39

Well organized and fast, the people working at the store were very friendly

Review №185

2020-09-02 20:12:44

The phone number provided was not the stores ph#. It takes you to the main office and I had to wait for almost an hour to ask about dropping a modem.

Review №186

2015-08-24 05:05:13

Gross inside, very dirty even at the begining of the day. I waited over a hour to return my equipment...and the employee spoke limited english.

Review №187

2020-08-03 20:50:36

Bit of a line up outside the store during the lunch rush. Might be worth trying to beat the rush and heat.

Review №188

2023-10-16 17:09:40

Xfinity keeps “upgrading” cable service and we still have sketchy service… anyone else have issues with Hulu and Apple from the xfinity links crashing regularly?

Review №189

2016-03-28 16:57:25

I hate Comcast with a passion! They know nothing about customer service nor do they know what it means to service BUSINESS accounts. They do not have any sort of urgency. They have made me cry more than once. In short, THEY SUCK!

Review №190

2016-01-10 19:32:42

Clean store and helpful staff. I was in and out in about 10 minutes with all of my questions answered and my cable box exchanged for a new one with no cost.

Review №191

2015-10-06 00:34:49

Seriously I`ve been to this place only twice and Margie got me out in less than 2minutes with a brand new modem and no hassle. Amazing thank you

Review №192

2016-07-18 18:30:29

There are at least 8 people on the floor with only 4 of them actually helping customers. Thankfully im just returning my box and leaving Comcast altogether! Beware the lazy worker.

Review №193

2021-11-23 22:33:39

Probably the worst internet service. Despite paying for good service, you get a ton of disconnection. If only spectrum was in the bay.

Review №194

2017-07-28 05:55:05

The crew is hardworking and they comfort you while you are waiting with sweet talks and the waiting area tv is awesome..

Review №195

2020-08-17 23:35:41

I like this location. Comparing the old 10th Street location to this new location the service is much quicker.

Review №196

2021-09-19 12:43:51

I got the EBB program its great. My bill is at one set price. Love Comcast.

Review №197

2018-01-13 16:55:13

Customer service great might have a little wait but they are great

Review №198

2018-01-24 00:55:56

Comcast has lousy customer service. I spend extra for high speed internet. Been nothing but problems, No help from Comcast they cash your checks and laugh at you

Review №199

2021-05-11 13:05:47

Horrible place lot of people waiting and very few people available to help them.