Presentation on Map Reviews Nearby

Xfinity Store by Comcast in Dublin

3.2 (199) 4104 Grafton St, Dublin, CA 94568, United States

Categories

Business to business service
Burglar alarm store
Internet service provider
Cable company
Cell phone store
Security system supplier
Telephone company

Location on the map

Dublin, Alameda County, California, US

Phone: +1 800-934-6489
Site: https://xfinity.com/local/ca...

Opening hours

Monday:Closed
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:10 AM–5 PM

Edit info

Total reviews rating 3.2

199 Reviews for Xfinity Store by Comcast 2024:

Review №1

2024-04-03 05:03:19

Today I was a little confused about the operation of my mobile phone, so I went to this nearby Xfinity Store by Comcast. It was the first time I came into this clean and spacious store...my eyes lit up and I felt quite comfortable. After I walked in a few steps, a staff member named Han came to help me. In fact, he has never encountered the same problems I encountered when checking on my mobile phone, but after his test, he immediately helped me solve the problem. I am really grateful to him, and his colleagues are also very nice, very polite, and their services are very cordial.

Review №2

2024-05-29 17:37:53

Dropped off unused equipment but still being charged for it. Went in to talk to a service rep about the charge and he was very dismissive of my issue. He wouldn’t take the time to pull up my actual bill to investigate the charge. He just kept looking at my OLD account and telling me didn’t see any equipment and ignored me when I said the charge was on my current account. waste of my time going to the store. He said he would put a ticket in but I’ve gotten ZERO verification of any ticket to fix my issue. now I have to call XFinity or reschedule an appt.

Review №3

2024-05-29 02:24:54

Went in there looking to upgrade my phone, sales associate was extremely rude and stuck up for no reason!!I say stuck up because I dont know what to call a person that has a phantom lisp when talking down to someone.She had an appt she had to get to, and she made that VERY CLEAR.So I was just trying buy the phone and get out of there, but she was trying to add a line - which is neither here nor there, because I eventually would have needed to get one for my daughter.I say all this to say, customer service is SEVERELY lacking in the DUBLIN location.Maybe she was mad that I wasnt financing the phone?When I told her I didnt understand financing, she proceeded to tell me that people finance phones when they dont have the money upfront to purchase the phone outright.(Wth?)Then I just told her, no I JUST DONT UNDERSTAND HOW IT WORKS. I will forget to make a payment, and you guys will want the phone back. So I just prefer to pay for things upfront. And I chuckled, and I think she chuckled too... but I honestly dont remember seeing her smile the whole time I was trying to make the purchase.I looked at my watch, asked her what time do they close, she said in 30 mins, I took my stuff, turned to my family, and said lets go!I turned to my husband and told him I couldnt deal with her rudeness another minute. AND WALKED OUT.When we got outside, he said- he didnt know how I put up with it THAT LONG.I REALLY tried to put up with her Im off in 30 minutes attitude, but a customer can only take so much.Plus I used to work in the cell phone world, so I know she was aiming for a sale...But her horrible, belittling, snobby, I dont have time for this attitude - made me get out of there like the building WAS ON FIRE.Or maybe its just that location?I should have known better...This location had 3.2 stars on Google.Xfinity, please hire A.I. for the Dublin location!Thx

Review №4

2024-06-14 04:57:21

Wish I never left T-Mobile, as soon as my contract is done Im going immediately back. Was promised (2) $100 gift cards for signing up back in December, realized it was a total scam and lie (funny thing is they are still promoting this stuff). 6+ months later nothing and no help from anyone in person except to dismiss me and that its not their fault it was bad timing around Christmas lol. Xfinity Mobile also has horrible connection everywhere you go, you mostly have to rely on Wifi. Ill pay more for better service and quality without the scams at T-Mobile.

Review №5

2024-05-06 02:43:26

Im a foreign national and using Xfinity for more than an year. I was denied a mobile line because they need a US/Canadian/Mexican passport only / Drivers license or state ID.As a foreign national with a valid foreign passport and a US govt issued visa and SSN, looks like any of these are not valid forms of ID to them and denied the service.Dont understand how a foreign national who cant drive is supposed to present a US passport/ license for verification.

Review №6

2024-01-22 06:01:50

Nice for the time I was there. I had paid for 800meg service for 2 years and changed to tmobile for their internet only $30.00 I ran it for a month in My house I ran a speed test with them xfinity on line. My account was getting 100mb to 120 download and 90 to 100 upload speeds, so I have been overpaying by about 40 dollars a month for 2 years. Tmobile best there speed test and saves me 113 dollars a month. Funny no offer to refund or credit my service I think they know they cant compete. In Addition they said there was an error on my account...if so and Ive been getting poor speeds for years why was I never contacted, the problem corrected or credited the difrence for the actual speeds?

Review №7

2023-11-25 23:47:00

The people are very unprofessional and money minded. I think they get commission for cheating people and customers. I went and asked to activate my phone, the guy refused me back to chat, while chat asked me to go there!! I was really hurt and disrespected.

Review №8

2018-10-13 21:57:00

Expect long waiting time if you come in the weekends. At least they have comfortable chairs and college football or NFL showing at a wide screen TV. Staff is friendly, but at check-in they don’t give you an approximate time how long the wait actually is.So plan ahead if you have business to do here, you might get stuck for a while

Review №9

2023-08-30 06:20:48

I had an outstanding experience at Xfinity! After initially trying to resolve my issue over the phone, I decided to visit their location in person. What a great decision! The 15-minute drive was well worth it. I had the pleasure of being assisted by David Serratos, who provided exceptional customer service. He patiently explained my plan and billing, and even helped me upgrade my equipment. Davids expertise and dedication made it the best customer service encounter Ive had in years. As a loyal Xfinity customer for over a decade, Im truly impressed and grateful for their outstanding staff like David.

Review №10

2024-04-11 17:44:36

Gave me the impetus to investigate other methods and companies to work with. The standard answer, although done politely, was we are merely a conduit, without solutions.

Review №11

2021-11-22 20:41:46

I need to get SIM cards for mobile service. Made an appointment online for noon. Checked in at 1145. After an hour still waiting. What the the point for appointment?? Waste of time.

Review №12

2023-06-06 07:02:33

Wasted 45 minutes after showing up for my appointment ontime. Snail speed customer service. No one seems concerned how long customers have been waiting. Manager doesnt have time to see you. This is all for picking up equipment, not new service. Half the staff has no clue what to do, and cant help.Follow up: Next day when I went back, after 30 hour wait I was told they cannot give XFI PODS at the store. Store employee told me, if you dont like the service, there is the door. This is the pathetic service you can expect here.

Review №13

2023-11-11 00:45:02

Subject: Disheartening Experience with XFINITY Trade-In ServiceIve been a loyal XFINITY customer for the past 7 years, but my recent encounter with their trade-in service has left me thoroughly dissatisfied.Despite my history with XFINITY, a recent trade-in transaction for three new phones turned into a nightmare. The claim for one of the phones was rejected, and to my disbelief, I received a broken phone in return. The original device I sent was in perfect condition, making this discrepancy unacceptable.Seeking assistance from customer service proved equally disappointing. Instead of resolving the issue, I was redirected to ASSURANT, XFINITYs trade-in vendor, leaving me feeling helpless and frustrated with the lack of support from XFINITY.Adding to the frustration, the manager at the Xfinity Store in Dublin, CA (4104 Grafton St) was unhelpful and seemed disinterested in addressing my concerns. Strangely, my appointment was canceled post our conversation, raising suspicions about the sincerity of their customer support.Given this experience, I strongly caution others to think twice before engaging in trade-ins with XFINITY. If you do choose to proceed, ensure meticulous documentation of the devices condition and packaging for your own protection.This incident has significantly shaken my confidence in XFINITY, and I hope they take swift action to address and rectify this matter.

Review №14

2023-08-20 15:27:46

My daughter had scheduled an appointment with these people for Sat at 1:00,which was confirmed by the tech. On Saturday morning she received a call around 10:00 but was not able to get the call. When she was able to return the call she found out Xfinity gave away her appointment to someone else without notifying her, and didnt come out or reschedule her. The problem, is these companies have to much control, and they need to be broken up. No company should be a monopoly. People need to have more and better choices than one company for service. We all know cable services are too expensive and dont offer good options, there needs to be better opportunities for everyone.

Review №15

2023-10-23 02:48:57

Went for upgrade and the lady who was assisting me, entered wrong delivery address, submitted the order. FedEx returned the phone because of wrong address, and now Xfinity wont remove the phone from my mobile line and I have spend more than 6 hours with customer, went to the store and no one can help, its already a month, only good thing is they did charge monthly, but I cannot upgrade anymore. So Xfinity is pathetic and their software sucks.

Review №16

2024-05-07 23:06:35

You have the worst customer service, you need to be transparent about what your doing with your internet service, you should refund the correct amount for the service your not providing

Review №17

2023-01-17 09:26:19

We went to swap out our boxes for new equipment and first we got a bag box and the wrong box. Then we went back and the equipment was improperly checked in and out. Spent literal hours on the phone trying to get the boxes signed to us. Hours. Had to get a technician to come - he was amazing. Just skip the store and ask for the service man to visit you.

Review №18

2023-06-16 22:45:14

I never post bad reviews but… WORST customer experience ever. The sales rep was so rude to my mom after she’s spent hours trying to fix a problem that they messed up when it came to a bill. Eye rolling, condescending, a clearly couldn’t care less about actually helping anybody. Disgusting.

Review №19

2023-07-30 20:09:02

Worst customer experience ever, multiple times. Sales reps blatantly lied to me, which cost me money. Phone service is even worse. They genuinely don’t care. Don’t waste your time.

Review №20

2024-03-29 05:36:02

No Comment... I bought a Roku so I dont need them anymore

Review №21

2022-11-19 20:21:21

Based on other reviews, you never know if they are true or if they come from people who there’s just no pleasing. I went in to the store today, was greeted as soon as I walked in and serviced in less than 2 minutes. I was in and out within a couple of minutes.

Review №22

2024-04-23 05:28:23

Lack of knowledge and rude representative, bad experience ( Dublin ca)

Review №23

2022-11-02 21:10:11

EXTREMELY RUDE service. Sales did not allow customer to finish question, literally telling customer”showing me the email from xfinity did not mean anything” .In addition, Without telling customer the reason why he leave in middle of service, he left customer alone for 3 times . I guess he is not familiar with the system so need to consult with manager .After being cut off 3 times before I can clarify the question, I finally able to stop him . However, Most funny stuff, he has dare to yell at customer and telling me that my attitude is not right( to stop him and ask my initial question)Speechless!Definitely not recommend this site, and Highly suggest manager to fully train and assess the employees before they can facing customer.

Review №24

2022-11-03 00:16:18

Shockingly bad service. Could not be worse. Highly do not recommmend. Literally waiting for over an hour after having an appointment. I am also having to listening to a corporate meeting on speaker phone, while waiting for the manager in the public space. I wonder if corporate knows their internal meetings are being broadcast.

Review №25

2023-06-15 14:07:33

Usually there is a wait. So far all issues were resolved, and all sales were handled, and all promised discounts were received. Its a pity that we still need to go to a store when things can be done online. Xfinity stores are far away from each other, so its always a planned trip and significant time waste.

Review №26

2021-02-21 02:26:08

My experience was very poor. Customers are required to line up outside until a customer rep is available which is completely understandable and acceptable given the health crisis. There is a sign that explains the 1 to 1 ratio - customer to rep. However, as I stood in line, I watched 4 customers exit with no invitation to enter. When I was finally invited to enter, I explained that I just wanted to purchase a Pod - a device stored on a rack adjacent to the cash register. The rep walked me through the store right past the rack, pointed to the register counter and said stand there. He then left without another word. Several minutes later, I saw him exit the stock room with a colleague in tow who pointed to the rack and said there they are. The rep picked up a package and set it down on the counter- and then left again. Ill be back, he said without explanation. Several minutes later another employee walked to the register and started typing - not a word to me. I asked if I was going to be allowed to buy the device. He said, oh, he just needed my override. He will be back. Several minutes later, he was. Started typing without saying a word. After about a minute of typing I reminded him that I was just there to buy the pod. He replied oh, I need to register the pod on your account. I answered it would have been helpful if he had mentioned that. He stopped typing and gave me, finally, a detailed explanation. 40 minutes of waiting, poor communication and abysmal customer service. To buy that device at a retail store would have been a 5 minute task.

Review №27

2022-06-26 00:44:47

This should improve, but the place has been under construction for weeks. Worse, they were understaffed. Only three customers on a busy Saturday. I has an appointment and only waited 25 minutes. Walk-ins were being told 45 minutes to an hour. And, when I plugged in the new cable box, it would not connect to the remote. Chatting with tla customer service agent, I learned that my account was not updated with the replacement unit. After about 40 minutes, it finally worked.

Review №28

2022-12-31 05:37:38

Extremely rude floor manager, she is surely a misfit for role ! leaving aside few customer service executives most of them are rude, they Mislead customers and try to act smart by confusing you with policies ! pls. don’t waste your time here, i generally don’t post reviews, but they deserve this !

Review №29

2023-02-07 10:07:23

Overcrowded, under representation of help by Xfinity. They dont seem to care how long people have to wait for service.I can hear them making the process taking longer by talking about their own personal stories as if there were no people waiting a long time for service. Totally ignoring the folks waiting lengthy periods of time to get help! Not impressive! They need to step up. We pay a small fortune to Comcast monthly.Would like to see advancement in customer service. Im sure others would also

Review №30

2023-02-04 00:51:31

Came in to have a simple account problem updated. Tiana the manager is incredibly unhelpful, rude, and is constantly on her phone. Had this experience several times and would recommend the concord location.

Review №31

2019-02-21 18:37:09

Disinformed discourtesy staff abut policy and procedures unprecedented and rude upselling staff need to go back to basic where customers get the service there is paid for and not to make them belive in upselling...

Review №32

2022-11-21 04:46:55

Decent wait times and the guy who helped me was super nice and knowledgeable. Only annoying thing was the parents letting their kids run all over the store including the bench I was on. But I dont hold Xfinity responsible for that. However annoying it was. Kids are kids ya know

Review №33

2019-12-01 23:13:12

The representatives made it a 3, they were so very kind. My wait felt very long. People who came after were seen before me and they had no appointment either. I was only there to pick up a box. My time being seen by a representative was no longer than 4 minutes. He verified my info and handed me my items.

Review №34

2022-07-31 23:39:11

Just waited over half an hour to get passed in line by a couple who came in after I did. Minimal staff working and working slowly (one employee was at lunch at 4:30). They close at 6:00. I was told that the coulme had an appointment but the gave their name when they arrived after I did and there was no mention of an appointment. And this is because I had to come in the store because their operator signed me up for services that I did not order! Xfinity has the worst customer service on every level!!

Review №35

2023-08-19 03:15:50

Store employees and online employees are so disconnected, they dont know whats going on. employees in the store has very limited knowledge, and really get confused if asked any question beyond 1+1=2,

Review №36

2022-07-21 02:04:31

Got in at 4pm. Only one rep serving customers. 75 mins later, still waiting and only 3-4 persons served. Finally, it was my turn. The guy sitting close to the entrance talked to me, and was rude and impatient. Waste of time. Terrible service. Go shop somewhere else.

Review №37

2019-10-05 07:22:46

They have plenty of space for the displays but not enough staff to help when you need it. Most people dont care to buy things while here its always because they are having a issue of some sort. Always at least a half hour wait. At least they are open 7 days.

Review №38

2019-10-16 21:25:40

I usually don’t do this but wow. Horrible service. I was treated like I was there to scam them, never have I experienced this kind of behavior. Yet the person behind me came in with the same issues and was treated without being interrogated or given a really outlandish excuse. That person was much older than I and was also Caucasian, which I am not. Rude, racist, and unprofessional staff. Would not return. This location, down to their manager needs help. The manager also refused to come by when asked for further clarification to an issue the rep, for some reason, couldn’t solve. Called customer support and the issue was resolved right away, with a credit and apology for the way the Dublin location handled the issue.

Review №39

2022-11-09 22:40:18

The entire company is going down hill fast. Customer service is horrible. The service is hit and miss at best. Ive tried reaching out for help thru all the options including going in person and all I keep getting is the run around. Frustrating to say the least.

Review №40

2021-12-28 04:48:10

Nice store, but wait can be a bit long. I had an appointment and still had to wait. Then I was told the price I was quoted in the xfinity chat was not able to be honored in store and that they have no way of seeing chat history. They told me my price was going to be more than double what I was quoted. They said Id have to go back online and chat to try and resolve it and there was nothing they could do. I ended up having to be on chat 3 times for over 3 hours to get quoted price.

Review №41

2019-07-23 19:03:14

There are 10 supposed stations to help customers. At any given time there are only maximum 4 people working to help customers. When one customer is done, that service person seems to go to the back and take a long break while there are still other customers waiting. Actual service folks are nice but severely under-staffed or are not working efficiently

Review №42

2021-05-26 18:45:01

Poor customer service, I made appointment trying to upgrade my old phone, the staff, Mike is very rude, he insisted to have my wife present to verify all the information about my home internet account. I explained to him that I only want to upgrade my phone and I can provide all account access or have my wife call in, even with that, he still refused to serve me.From the appointment instruction, nothing mentioned I have to bring my wife for phone upgrade. Wasting one hour of my precious time!!

Review №43

2019-02-03 03:06:27

When this place is crowded, dont bother going. The lines are long and do not move along very fast. Majority of the staff is great, but with the number of rude customers and long hours, their patience wears thins. If you have to go, make an appointment early in the day and try to accomplish all take on phone or another way if possible

Review №44

2023-07-08 22:33:12

Under trained staff...takes too long to resolve issues with customer..you need wait for long to get in queue. Most importantly digonse / issue resolution information dosent match between online customer care with xfinity store staff:).

Review №45

2022-08-26 16:06:52

We had a very pleasant experience with Micheal from Xfinity. He was very professional and highly knowledgeable. Micheal went above and beyond taking care of an issue we had with our home security system as well as the issue with the receiver for our TV.Thank you so much Xfinity and Micheal for an excellent service!

Review №46

2021-06-26 14:13:38

Dropped off a modem and did not require any other service from them. They wanted me to wait to talk to a Comcast service representative to ostensibly get a receipt. I waited for 10 minutes before I realized I would be there for at least an hour and could not figure out why. The person processing you into the store could not give us a reason as to why we needed to wait after she took the modem. I just walked out.There were not enough people to handle volume of customers and they did not seem to be in a hurry.

Review №47

2021-04-10 21:15:13

They literally don’t carry set top boxes or modems in stock for replacement or additional equipment. I went in with hopes to pick up additional boxes but was told they’d have to be shipped since they no longer carry them except for new, walk-in accounts. It’s become a storefront focused on the mobile network side and trying to sell cell phones and accessories.

Review №48

2022-10-05 02:45:48

Its clean. Multiple soft benches. TV there to help pass the time. Staff is friendly. However the wait is very long. 1.5 hour wait.

Review №49

2023-04-30 00:51:05

The on line service is so so so bad. The agent sending a new mobile phone order to my account without my consent, making people very unhappy about the communication.

Review №50

2016-07-26 01:14:46

Well, not my favorite activity, but at least the store is roomy and they have a good system in place to queue their customers. (Theyll send you an SMS when its almost your turn.) Ive been in a few times and the longest Ive had to wait is 20 minutes.

Review №51

2022-09-21 22:35:38

I’m CHEATED @ xfinity store in Grafton street,Dublin. I bought iPhone 13pro max paid in full amount for an unlocked one according to Amanda Word an employer. I informed her that I will be sending it out of the country as a birthday gift for my wife who is abroad. After confirming and visiting the store twice the phone is still locked and not useable. I purchased it on Aug 19th 2022 and still locked after paying xfinity full price. I visited the store at least 6 times with a waiting period of at least 30-40 minutes. Spoke to Javier and Manager Anthony too but he just said wait for more period as he has contacted the higher team. Well I was not told by Amanda that I had to wait for 60 days. She just assured me it would be unlocked next following day after I bought it. So I say I was just cheated. I’m still taken for a ride. Our family have 4 phone lines with xfinity plus bought 2 iPhone 13 max pro earlier this year. Plus we have home wifi with Comcast. Even after being loyal customers I was taken for granted. I’m very disappointed. Amanda as employee has lack of knowledge about products. Manager Anthony just says he spoke to higher authorities #cheated #xfinity #iphone13promax #apple #unlocked

Review №52

2022-10-27 02:49:20

Good service, very helpful. Got all my equipment, went home installed it, but could not activate using the app, had to call the 18** number. WAP works well. Second visit was a bit disappointing, waited 20 mins for service, couldnt return equipment, left to hopefully return later.

Review №53

2022-07-26 23:11:22

AA failed to cancel the service when I returned the equipment to the store. Leading me to still being charged for services even though I had requested to cancel service and I returned the equipment. So beware that the Dublin store says they do something but fail to complete the work.

Review №54

2023-02-28 02:01:27

Horrible experience. First time customer trying to pickup equipment. After charging me they then informed me they didn’t have the equipment I need and would have to come back tomorrow where they might help me.

Review №55

2022-02-25 03:40:12

Years ago Comcast had customer service. Since they became Xfinity, that went out the door. Rudeness has taken its place.The Manager was helping me, and a man that had checked in after me started throwing a tantrum. The manager left me waiting to take care of the man baby and insulted me for not approving of his dropping everything for the other customer. He got testy with me for not understanding why I had to wait longer than the man baby that came to the store after me.

Review №56

2022-09-05 05:19:16

It’s gotten a lot better since the last time I had to go into the store in person. It was just a quick return of equipment.

Review №57

2022-03-20 03:22:23

Went to the store on Grafton to get the box for internet self installation. They gave me packaged box. Came home, opened the package. The box looks used, and the cables are missing. Couldn’t install the internet because no cables. Have to go back in there again tomorrow and ask for the cables. Complete waste of time.

Review №58

2022-01-25 07:20:11

Looong wait time even to get the simplest of things taken care of. I once went there to switch to a different plan and to get a new modem. The staff who helped me sounded sarcastic in responding to my question about activation steps

Review №59

2022-06-19 19:22:56

Employees working here are great!Service is garbage: bad business practices, misleading...thieves, basically!Stay away if possible, other choices are out there...worth your time checking out!

Review №60

2022-02-16 20:44:38

Had a issue with my camera system, I changed my plan . The rep said, my home cameras will work with my phone . After a month with the new iOS update, I could no longer view my home cameras. As reps they should know this information. My new plan was completely wrong, I had to make another trip to the store . None of my channels were the same . The rep mentioned everything will be the same .I went in today to return the camera, Nothing was done to help . The lady rep, with a bad attitude,She says, I would have to contact billing for adjustments on my bill. They ll take your money, but won’t help with credits to your bill . She did nothing to provide customer service . This is really unprofessional.

Review №61

2022-08-14 21:13:24

One guy can screw up the whole image of the store.. And his name is Mike.. possibly some senior technical guy (not experienced though) but doesnt have enough basic understanding.. i challenge him not even knowing the difference between xfinity system vs network.. and with that limited knowledge he trys to overcome it by showing all rudeness while speaking to customers.. he single handed can make the who experience horrible.. if you cant avoid the store.. avoid Mike (guy with the black mask and beard)I dont write much reviews but he deserves one of these..

Review №62

2018-09-04 08:23:14

They do try I will give them that. But this store ALWAYS has a distinct odor? Its weird. Non specific odor? Last time I had to go in the worker couldnt help me. She seemed annoyed.

Review №63

2018-07-23 06:18:20

The wait everytime I go there is about 15 to 20 min. Not terrible but its usually better than trying to resolve issues on the phone with their horrid phone customer service (in my experience anyways). Although last time I saw someone come sign in after me and get called before me which I was peeved at. Oh well.

Review №64

2018-07-24 01:41:02

There is no communication between the actual store and the company. The phone customer care sends people to the store, which doesn’t even carry the equipment they advertise and represent, but the phone customer care was supposed to ship it. They admitted there is a major lack of communication between the two, yet “there is nothing they can do about it, sorry!”The manager was rude, and not at all in any sort of mood to be helpful. Choose another service provider. You will be better off.

Review №65

2022-10-02 16:34:50

Long wait. The service was good but it took 45 minutes to get done. Despite of enough employees. It took a while

Review №66

2021-08-24 21:31:37

Not as bad as others the payment kiosks are a pain. You have to hit the number 3 to 4 times for it to register. Employees are more intent on their devices than on customers.

Review №67

2020-08-31 16:18:00

Unprofessional and not knowledgeable. The store manager can not solve problems and the staff is not trained. No standards of operations in place and not ca able. They wear the t shirts but do not care about providing service and waste your time. Stay away if you are a busy person.

Review №68

2021-11-23 00:27:03

Customer service? They need to look up the meaning.... 90 min wait and still didnt get seen. The guy said we are all short staffed. Then stop taking reservations maybe?? Im just saying. If these people owned a restaurant they would be out of business!!!!Its like yeah we dont care you need us ... they got you by the Bxxxs....

Review №69

2022-11-21 20:38:49

The most useless place Ive ever been to. Sales/representative could careless about customer. Its as if theyre being paid to sit there and gist with their friends

Review №70

2018-01-20 20:07:41

I am always in and out of this store quickly. The staff knows their stuff. They are willing to help you save money but also get the most bang for your buck, which I really appreciate!

Review №71

2020-12-13 05:42:46

We are new customers since July 2020 and ever since we have tried multiple times to get setup correctly...simply with the right remote...and then upgrading our service. Unbelievable experience...not once, not twice, but on 3 separate occasions, including tonight, 12/12/20. So many issues, too much to detail. Covid protocols limit the number of people in the store at any given time to 20...we get it. We take no unneccesary risks related to vivid. Tonight there were no more than 12 people in the store. My husband and I wanted the support person to explain what remote we needed and what additional services we could add to simplify and improve our viewing experience. Three of their employees jumped all over us and said they could only talk to one person per household at a time...and then a third person came out to say it was mandatory by CDC guidelines. He even suggested that one could go outside in the night and converse with the other spouse that was inside, while discussing options. That was highly inconvenient...and seriously, thats the best they could do ...complicate things rather than simplify them??? Mandatory by the CDC...that was not the truth. CDC does not state limits per household...they offer guidance on number of people, period. So if two people need help from the same household and that is going to take the crowd size up to from 12 to 14 then it seems that should have been ok since the total store is within guidelines. Their in-store support team absolutely failed. They were the complete antithesis of everything that their EVP and Chief Customer Experience Officer, Tom Karinshak, states is the customer service commitment...they had no accountability (suggested we go to another company), they wasted our time, they complicated our experience, and in the end they failed to help us with our service options and customer service needs. We left the store highly frustrated and without a solution for our issue...what upgraded remote can we get...and what additional service package can we add to increase channel options.

Review №72

2017-12-29 03:52:00

Easy check-in options.. staffs are well behaving and I had liked the way they deal with the tasks.. ample parking! Never knew walk in store could save so much time!!

Review №73

2016-07-16 18:48:45

I had impeccable customer service here for many years (including their old Livermore loc). BUT...ever since my favorite rep got her MUCH deserved promotion, allot is missing. Everyone there IS nice, but in my recent experience, theres a lack of concern & attention when you require additional help (like a box not connecting...TWICE). The initial service is fine, as long as it goes smoothly. I hope I can give it another star after my 3rd trip there & hopefully get my issue resolved.

Review №74

2020-06-11 19:31:38

I made an appointment online during the Covid fiasco. It is extremely organized at the Xfinity store. It was two separate lines one to return equipment and the other to do upgrades and purchases.My Comcast rep Amanda was extremely friendly and efficient.She handled my purchase of the x5 pods.I tried to order over the phone but unfortunately Xfinity is trying to do without customers talking to reps.I highly recommend this store.

Review №75

2020-09-18 19:44:06

The representative in this store is rude. He looks tired or upset something. I understand his point but this guy makes customers uncomfortable.You know that Step back, step back and Could you one step back? are quite different.

Review №76

2020-03-04 19:04:07

Looong waits. Staff isnt very quick. Be prepared to take a number and there are often 6-10 people ahead of you. Each costumer takes 15 minutes or more and there are typically only 3 customer service reps.Not as bad as DMV, but similar concern for the time of customers.This is from a company that offers blazing internet speeds. If youre a business customer you can plan on being treated very much differently than youd treat your own costumers.While youre waiting you can browse the latest in cell phones, though why youd get mobile service from this mind-crushingly slow place of business is anyones guess.The Xfinity stores are few and far between so hope you dont have to drive an hour to reach a store where you can wait another 45 minutes to get helped.By the way, if they screw up your order, as they did in my case, you can plan on coming back for another wait.

Review №77

2021-09-08 00:24:43

It was ok...the Trainee that greeted me and signed me in was very professional. On the other hand the associate with the high mini pony tail was far from personable...seemed tense and stressed out.

Review №78

2019-08-11 03:18:02

I went in to return a Motem and to see if I could get my $200.00 a month lowered. I was there for over an hour and they did NOTHING for me. After all was said and done he said he could only reduce it $3.00 which is unacceptable because I JUST returned a $14.00 piece of equipment. Think about that?I have been with them for over 20+ years you would think they would take that loyalty into consideration but noooo. Looking into other alternatives.

Review №79

2023-03-11 21:17:25

Slow and feels un customer friendly at most times. This store used to be good pre COVID times.

Review №80

2019-05-30 03:25:07

Very confusing layout. Appeared to have lits of staff but only 1 person actually assisting customers. The others appear to be window dressing. Cant address service issues here. Can only get or exchange defective equipment.

Review №81

2021-11-19 20:56:44

Slow. They tried to upsell me. Then, after I said no, they sent me away with bad advice about how to activate that cost me 2 hours, and the wrong remote for the box they traded for the broken one I brought in. Sigh...

Review №82

2022-09-11 22:14:43

2 hour wait, just to get a transfer pin which took them 3 minutes to get. I had to transition from xfinity mobile back to verizon, because i got no phone and text service. And only get to get pin in store, not online.

Review №83

2021-06-11 21:08:49

Aggressively unfriendly. Made an appointment online, was snapped at upon arrival to the store to stand in line to check in, then had to wait in line again after checking in. Why make an appointment at all? At least the staff were all rude.

Review №84

2022-08-02 22:09:45

Dont waste your time, i signed up for internet and a day later they shut it off and did not call me i had to call, they said a prior tenant owed money and they wanted me to prove i just moved in, i resolved it then 3 days later they do it again this time they closed the account and asked me for proof that I just moved in, which is irrelevant, never seen a company play games like this so shady and unprofessional, should of known the first time years ago they would change the price all the time and play games

Review №85

2017-02-18 03:31:27

Went in today to return some equipment since I just recently upgraded my cable boxes. Check in was quick and I was up with a representative in 5 minutes. Equipment return was painless and the representative even helped lower my bill by going with a cable plan with channels I actually watch on a regular basis. I managed to cut $60 a month on my bill.

Review №86

2019-01-18 03:18:06

3 people waiting to drop off equipment outside about 7 PM, while a few people inside are working. Two people outside knock on windows and point to equipment. No one will look, finally a woman mouthes closed and makes a cut throat sign. If this many people are writing the same issue, just expand to 7:30 PM so service your customers better. We all are paying way too much for your service. Oh and if you want to mail in equipment they say there is a UPS fee after to bring it to a UPS store.

Review №87

2017-02-19 12:22:13

Everybody dislikes having to talk to Comcast. Based on my usual experiences with the company, this visit was downright pleasant. I was skipped over in the wait que and had to go ask one of the representatives why I was skipped. To be fair, I was quickly helped after bringing it to their attention and the representative was able to resolve my concerns to my satisfaction. I removed one star for being skipped in the first place.

Review №88

2020-12-14 15:34:36

Great attitude! Real improvement in customer service. Associate Behnoosh tried her best to fix a system issue with xfinity mobile. Even with the technical challenges, the associate worked with me AFTER her shift and the effort was definitely there. In my objective review, Xfinity is definitely trying to improve the brand and customer experience and I appreciate the effort as a beneficiary. The dropped star is for Comcast not enabling human agents to better support customers. I had multiple interactions with the tech support recently and I see the pattern. The back-end tools are fairly rigid and counter-productive to the point where it might be hurting the company operations.

Review №89

2021-03-03 22:09:45

I had issues with my cable at home. I called the solutions center at 1-800 XFINITY, where I got no solutions and they were rude and only tried to sell me a 99$ a month maintenance plan. Fast forward, I go into the the the xfinity store here and got it resolved so quickly and the staff was incredibly helpful. Amanda assisted me with all my questions and got everything I needed done. Always a positive and helpful experience when I come to this store.

Review №90

2022-06-08 22:14:30

SO SO SO SO bad. I get the service last year, hotspot works for about a month, then my phone says I am not subscribed. Gives me a number to call, turns out to be Verizon, so Verizon says call Xfinity. I call Xfinity, they tell me to go to the store. The store tells me they dont do much servicing of the phones other than sell phones and start the service, replace SIMs, etc. Months of this, still no hotspot, then when I leave them my PAID UP PHONES are locked and Xfinity says they are unlocked and nothing they can do. And I show the lock-out screen to the guy at Xfinity who says:Call Xfinity Mobile. What a joke. Im with Google Fi, I SOO recommend them over Xfinity Mobile or Xfinity anything.

Review №91

2019-10-28 21:10:46

No local phone number, slow equipment was replaced with other slow equipment and few features.Outage for 3 days with zero communication. No reference to bill relief for gap in service. Phone and online Assistant is useless. Constant focus on bill paying, NOT on quality of services.I will move away from Comcast as quickly as possible.

Review №92

2021-05-29 04:06:59

Returning equipment is easy. Long as you bring what you are supposed to. Less than 2 minute wait, in and out in under 10 min.

Review №93

2018-10-08 20:42:21

I have been here 4 separate times and Everytime was fast and easy. The girl at the front desk was kind and helpful. I was in and out with everything I needed.

Review №94

2019-09-15 23:58:19

Quick and courteous service. I was surprised, for a Sunday afternoon!I hope ticket I filed on the issue of the promised gift card rebate is resolved soon.

Review №95

2022-06-26 22:44:54

Had to wait for more than 40 mins for my turn before I was called after checking in. They missed my name from the list somehow and I had to check in second time. And this was just to return the TV box.

Review №96

2022-09-28 04:35:42

I always have a difficult time downloading anything after 9pm. It’s as if they turn down the system at night, very frustrating

Review №97

2022-05-12 03:02:22

Online support told me to go get the XB8 and said me there were plenty in stock. Of course when I got there, there were none. Manager said he would have it shipped priority mail. Well now the sorry team tells me they have not stock to ship.Xfinity had no clue what they are doing.

Review №98

2018-05-23 20:49:21

Genny was great in helping us get our service set up. Helpful and didnt oversell something we didnt need. Asked us how we like to watch tv and what channels and understood our needs. Will be back to talk to her when my contract is up.

Review №99

2016-02-24 02:36:04

I went to this location today to return equipment and unfortunately, got the customer service rep that neither knew ANYTHING about how do deal with a customer nor exhibited an ability to perform his job effectively. If I had gotten his name during our brief encounter, I would send this to his supervisor because he certainly does Xfinity a disservice. He should not be working the front line.

Review №100

2017-04-08 17:34:01

Walked in and had a great service experience. Danny was the person who helped me. He knew his stuff and had some really good recommendations.

Review №101

2021-01-16 02:08:51

This place takes forever to help you. Also even though in Covid times they wouldn’t let me and my roommate on the store to get our items. I had many devices to pick up and had to carry it out of the store alone. I’ll drive to another location next time to get help.

Review №102

2021-08-04 01:06:25

Horrible..... Very long wait time the employees were just taking their time just for walking from one desk to another. I was there to pickup equipment after upgrade waited for an hour nothing had to walk out.... Just let them deliver it. Stay away.....

Review №103

2016-08-14 23:48:09

Nice and clean Xfinity service center located near Lowes and close to the highway. Staff is welcoming and accommodating. A large screen TV mounted front and center to kill time while waiting for your queue. A few points taken out for multiple tablets always not working in the center console (those are supposed to provide news and information on Xfinity features).On my last visit an employee (a lady, dont know her name) went above and beyond to accommodate an elderly woman who was sitting in the waiting area. The elderly woman was holding on to a walker, clearly having troubles moving around. An employee instead of calling her up to a stand walked over to her and asked her how she could help. Then picked up her equipment and went back stage to exchange it. Then returned to her with new equipment. And the elderly woman was on her way. Well done!

Review №104

2021-07-17 06:10:06

Just for pickup devices,you had to wait in line for hours.its too bad.they should have proper customer handling procedures. Customer service sucks

Review №105

2020-04-14 23:02:29

Never had this experience before, i have been a customer for more then 10 years. Today I went to this Dublin Xfinity center and i understand the safe rules to follow regarding COVID 19. But they maid me feel like if I was the most infected human out there. The cashier (SZ)that I had today didnt even want to answer a question i had and when she did, it was with a horrible attitude.Comcast if youre going to hire people please make sure to remind them that customer service matters!And youre not the only one out there whos devastating with this COVID.

Review №106

2021-08-14 02:56:49

The exchange of wifi connector was smooth without a long wait in the shop. The customer service was very efficient to complete the transaction

Review №107

2019-12-21 22:43:32

This is terrible!!!! I waited for ever just to get a small box off my account!!!! I live in San Ramon and EVERYONE has to come here!!! The San Ramon store should of stood where it was!!!!! At least there would be half the wait! The drive to Dublin so not worth it!!!

Review №108

2016-05-02 18:06:54

Going to a Comcast store is like going to DMV. There is always a wait. Its not very fast or efficient. No one is ever happy to go in there. The wait for your turn is a minimum of 30 mins. Youre crazy to go in during the weekends. Theyre should have a drop off box for equipment so you dont have wait in line, and waste yours or their employees time.

Review №109

2023-02-19 18:44:34

Went to return my router and billing info. Kept waiting to hear from someone, no ETA or token wait time displayed. Got frustrated and left

Review №110

2018-12-11 01:35:26

A bit hard to see from driveway handicap parking. Staffing quick to finding help for your issues. A very busy location but near other fine stores. A good stop off location.

Review №111

2022-04-27 20:13:08

Heard the employees trying to take advantage of old people and asking them to call loyalty department when they were opposing the price hike. Very sketchy place, go with people who know how to deal with Comcast.

Review №112

2019-08-29 04:12:35

I only went in to return my cable box and the remote control. There really isnt much else to comment about that, except to say that they tried selling me something that I didnt already have (security system). Other than that, job done!

Review №113

2019-10-26 20:00:24

Wow. Fast, efficient service, from excellent staff. So surprising for a Saturday afternoon. Thanks Tiana, you made something potentially difficult, really a pleasant experience.

Review №114

2016-04-12 02:45:08

Absolutely the worst customer service ever! Two hours on the phone tonight and no resolution to the problem! I had a picture but the remote wasnt functioning. After some trouble shooting, i had no signal at all. Still dont! Now I must wait for a technician to come to my home all the while I have no TV. One very unhappy customer!

Review №115

2021-03-31 00:32:38

Made an appointment online for some inquiries on the Xfinity internet. Spoke to a very helpful employee who was able to answer all my questions. She was very courteous and professional. I had a good experience with this location.

Review №116

2018-06-03 23:47:38

Long wait time. Very slow service. Hopefully you can handle services online or on phone so you never have to come waste an hour here

Review №117

2021-06-26 03:27:05

Extremely poor customer service. Rep was rude and gave bogus information. Told him that I want to update my existing TV boxes to the latest 4K UHD, i.e. XG1v4 and Xi6 but was flatly denied citing that I dont need it because Xfinity does not have any programs or channels in 4K UHD at this time. Furthermore, I was told that XG1v4 is no longer in production because of the overheat problems and not available until August 2021. None of these are true because I called Xfinity 800 number afterwards and was able to order a starter kit for both units but have to pay a shipping fee of $15.00. Comcast/ Xfinity at Grafton can do much better than this by hiring qualified and courteous personnel!

Review №118

2021-11-14 23:28:44

It was a busy day and they looks short on staff but our representative, Ed was great and helpful.

Review №119

2016-12-27 17:52:19

I had found the biggest bug in their comcast system - user accounts web page and notified them accordingly. But neither did they rectified that issue nor anybody contacted me and appreciated that findings. Worst guys. In order to report their issue, i had spend 30 mts over call and talked to multiple guys. Still customers payment methods cant be seen.

Review №120

2020-10-17 20:08:59

Went in to swap equipment with an appointment, got home and found that the internet modem is missing a power cord. When I called the trusty 800 number they tried to tell me I had to make another appointment to pick up the power cable?..

Review №121

2016-11-20 20:41:48

Bad experience, they try to give the costliest deal, to make sure we pay high. they do not tell about the good and cheap deals available for customer. Very bad customer service, and attitude.

Review №122

2021-01-13 23:23:49

My Comcast experience was not the greatest, but this branch will help you determine if you should switch to Xfinity for all your entertainment needs. I actually brought my own router and had several issues with connection speeds. I recommend using their routers to avoid this issue.

Review №123

2022-08-29 03:40:37

The person checking customers in and was friendly. Erica helped me with a cable box problem. She was professional and efficient.

Review №124

2016-06-11 16:24:02

After 10 years of being with Comcast. two months ago I did not want to sign a contract for two years so Comcast start charging me very high. Last month I went back and agree to sign a 2 years contract if they remove my charges and they said OK. This month I got my bill and charges still there.I wish had a better choice or could do something to protect other customers. Bad Comcast.

Review №125

2023-06-17 21:23:32

Terrible customer service and is charging us for service when they are having issues on their end for activation.

Review №126

2021-11-09 17:34:50

Took my name and I waited for at least 15 minutes. People who came in after me were given service before me. I asked about this and got a vague answer. On another trip, they gave me the wrong cable box.

Review №127

2023-04-04 21:56:08

Huge wait times... to collect the flex device is 45 mins...:D

Review №128

2023-09-17 23:25:38

Chris helped us and he was very thorough and very informative

Review №129

2022-07-17 05:12:59

There was a 30 minutes wait, for walk in, but afterwards, the service was quick and professional.

Review №130

2023-04-16 20:05:17

Waiting time is terrible just for returning the equipment . It took 1 and half hour ..

Review №131

2022-04-30 07:05:13

Its good to go at the last hour. Not busy at all; customer service was good.

Review №132

2023-10-18 23:33:58

Long waiting always, even you have an appointment

Review №133

2019-03-27 14:15:57

Erica helped me as I entered the store, she was very friendly, fast and efficient with her knowledge of my questions and inquiries . Xfinity definitely needs to keep ERICA as she is a great asset to their company!! THANK YOU ERICA

Review №134

2021-04-29 23:28:20

Useless. I have had 2 techs out to my house. Been to the store 2 times, techs tell me to get a wireless box for my 2nd tv, store employees say there is no such thing. Waste of my time.

Review №135

2016-02-09 00:47:53

Holy crap. After my house burned down, I went here to cancel my account. I was told by staff there that I could not handle part of what I needed to in the store, but instead I needed to fax comcast. While in the Comcast store, Comcast told me to fax Comcast. When expressing how ridiculous that is, I was told they didnt have a fax machine. I told them I did not have a house. They didnt care, standing by my need to fax comcast.

Review №136

2021-07-07 16:06:09

This is a good store but highly recommend skimming through plans on their website beforehand because at times they are not completely aware of plan features

Review №137

2015-07-13 18:55:07

Too often people leave only negative reviews of comcast/xfinity online. I have been in to this location a few times to pick up equipment early instead of waiting for the shipment and the experience has been fantastic.The lines (middle of the day on a weekday) were less than 15 minutes, and the service reps (most recently a woman named Mollie) were fast and very helpful.Definitely helped dispell some of the bad feelings i have had about Comcast/Xfinity.

Review №138

2018-03-05 00:52:33

I have had Comcast for less than a week, and right off the bad the router they gave me was a dud. Had to go drive back and exchange it. Then when we setup the cable, we realized the box they gave us didn’t have HD or recording capabilities. Thankfully they scan everything that goes out the door so when we called to fix the issue with the cable box, they could tell right away that yes we were supposed to have a cable box with HD and record cababilities, but no that’s not what we were given at the store. Not off to a good start Comcast!

Review №139

2017-06-14 19:06:11

I was seen quite fast and my problems were fixed right away. I will definitely go here again if any problems persists.

Review №140

2022-12-28 22:57:47

Terrible customer service. Will make you wait forever.

Review №141

2022-09-13 18:06:44

They called attempting to get me to switch to their mobile provider, customer service agent was very rude and pushy I stated if I wanted to switch I would want to do some research about their coverage since they dont offer internet to my home area and they hung up on me without any more statements

Review №142

2020-12-20 02:12:48

The staffs aren’t trained even how to speak and respect customers. Store manager doesn’t help anymore. The speed of internet is awful, not recommend exfinity to anyone.

Review №143

2018-02-25 00:18:28

The lady who helped me was very nice and helpful, I wish I could remember her name. It would have been 5 stars but I waited for a while.

Review №144

2020-04-21 21:18:52

The most horrible customer service I have ever recieved. Donot ever expect xifinity to answer your call. If they dont want to answer the phone, why do they have the 800 Xfinity phone number.To teach such companies a lesson please donot precribe their service.

Review №145

2020-06-01 22:05:41

They said they were open but when arrived it was closed other people were there and no sign that they were closed early they have really bad customer service too

Review №146

2018-06-07 22:20:36

Very quick, easy to get your business taken care of. Loved the employees thete.

Review №147

2021-10-03 22:12:24

Went to this store today. Simply chaotic. Customer service is rude. Almost felt i was pressurised to buy in

Review №148

2016-11-13 23:26:26

Just when you think they have improved, you get another surprise in billing or service. My bill this month jumped by $40 for no reason whatsoever. Not what you expect from a company like Comcast.

Review №149

2021-12-02 01:14:01

Service could improve! It’s busy but the employees sometimes are a little grumpy

Review №150

2019-11-16 22:36:59

Only a 20 min wait on a busy Daturday afternoon as a walk in. Not bad and the service was excellent, all questions answered and problems solved in short order.

Review №151

2021-07-10 16:01:55

Extremely long wait times an hour or more without an appointment, dont bother going in unless you have an appointment. I hope to never go back in.

Review №152

2018-05-09 16:57:52

Long wait times to simply return equipment. Half the staff seemed to be standing round, just seemed inefficient from the outside looking in.

Review №153

2014-10-28 15:08:53

People at the location are very helpful and as the location wasnt on map before I visited, there was no rush. I waited for about 2 mins for my turn and started my internet connection in 10 mins.

Review №154

2022-01-02 04:02:38

Normally the place is packed, but today I got in and out very quickly.

Review №155

2016-08-13 16:48:51

I find this a great resource and 1000% times better than waiting on hold and talking over the phone.I always have a positive experience going there.

Review №156

2023-11-27 04:31:45

Great place, helpful and timely!

Review №157

2018-11-04 00:12:48

Very unpolite and unhelpfulStaffThe Manager is even worse!Strongly advise not to go there. A waste of your time.Very sad and poor representation of Comcast

Review №158

2018-03-09 04:56:55

Nice place! Really nice customer service and helpful people who really get things done in a timely and orderly manner.

Review №159

2023-02-09 12:02:39

Returned a modem. Taken care of within minutes of walking in. Nice polite man.

Review №160

2023-04-26 17:35:25

Terrible!!! Had to wait nearly 1 hour to just get a quote!!!

Review №161

2022-10-24 18:45:02

There are long wait times at this store. Be prepared.

Review №162

2019-09-07 21:15:11

Helped by tiana today. She’s rude and aggressive. She refuses to show the contract, yet still threatened to charge you additional fees. Stay away.

Review №163

2023-05-11 04:25:46

Service was Excellent! Felt like a celebrity

Review №164

2016-08-16 19:05:03

Dont Ever Call Comcast if your service is down - Unless you want to wait 2 hours for help - after suffering through a conversation with an off-shore phone agent.

Review №165

2018-05-26 01:56:41

Went in to return an old model after upgrading to the new xfi for FREE! Found the entire experience easy with no hassle.

Review №166

2021-08-16 03:34:19

A sales store is a sales store. Always try to talk you into buying more and wont honor military discount.

Review №167

2019-08-22 02:11:53

My security controller went out, so I called Xfinity customer no service and they said to take it to the store. Went to the store and waited 35 minutes just to have the tech tell me that they need to come to my house and sync it. Now I have an appointment with a tech to come to my house. Not satisfied Comcast!

Review №168

2023-02-06 18:49:19

Got good assistance from Dave. Former police officer. Respect.

Review №169

2018-04-08 23:37:18

They are just people who want to take money nothing else.. worst service i have ever seen.

Review №170

2021-12-17 07:08:43

Awful service andinformation provided after purchase for offers other than word from representative.

Review №171

2019-11-11 22:04:32

Great Service! Service installer Brad was very professional and personable! He was very knowledgeable about the product !

Review №172

2017-01-28 21:15:11

Needed two remotes and was in a hurry, it took less than 5 minutes. Friendly and effecient staff.

Review №173

2021-04-09 15:05:57

They do a pretty good job of getting people in and out quickly.

Review №174

2019-10-27 20:33:38

$119 for pod is crazy expensive, I used Netgear wifi extender for $35, works well, plus no service for 2 days saturday sunday 😡

Review №175

2018-08-30 20:43:10

Diego was very helpful in figuring out issues with our boxes. Great customer service

Review №176

2021-12-04 02:38:07

We are completely satisfied. Had technician come to our home. Problem solved! 💖

Review №177

2022-02-03 02:15:00

I have been here 30 minutes just to get a new SIM card which is a 2 minute transaction.

Review №178

2021-08-27 02:17:45

Plenty of parking. Easy to pay my bill. Can get busy.

Review №179

2020-05-07 22:21:13

I have Comcast’s promotional pricing strategy. They increased my Internet price 75% and then I had to waste an hour of my time to essentially get the same deal on a new contract. Total bs

Review №180

2016-12-23 22:12:29

The products and prices from xfinity are really good, but this particular store is bad. When there is more demand of clients, only 1 customer care person is there, the waiting times are terrible.

Review №181

2018-10-08 15:44:44

The staff were helpful. Most of the phone models were always in less stock.

Review №182

2020-01-22 00:14:45

No help at all, other than you inform me they do no have what I need at that store and can NOT contact any of their stores to find out anything about anything.

Review №183

2021-07-10 20:40:50

1st world connection speeds, followed by 3rd world connection issues and customer service.Previously...Got home after being told they could save my DVR recordings in the box upgrade. Got home and all the recordings were lost.

Review №184

2021-03-19 06:33:00

Friendly staffs and quick closure of issues. Highly recommended

Review №185

2022-12-07 00:08:37

Total degenerates that could not care less about service. I can hardly wait for an opportunity to dump Xfinity

Review №186

2022-09-28 03:32:49

Disorganized, never enough staff... but its pretty.

Review №187

2022-03-16 21:07:36

Very busy store, but good service

Review №188

2017-05-25 01:56:02

Comcast is the business you love to hate. But, the few times I have been to this store, they have always treated me well and fixed the issues I had.

Review №189

2022-09-01 16:01:21

Always there to solve x1 or other needs in a very timely manner.

Review №190

2021-11-13 04:04:52

Great service and SUPER FRIENDLY. In and out quickly!

Review №191

2021-04-11 21:35:07

Very clean and very pleasant staff! Worth the drive from west Dublin!

Review №192

2018-06-04 21:28:12

Crazy that you can not walk in and make a purchase (speaker or phone case) you have to wait 30 minutes...

Review №193

2016-07-24 16:42:52

Very nice, helpful staff. Large store, great manager.

Review №194

2018-02-21 02:56:17

I came to replace my X1 set-top box.. The service was nice and quick. Free parking outside.

Review №195

2022-09-15 01:18:39

Got what I needed. Friendly service, and helpful agents

Review №196

2021-04-18 17:29:50

Helpful, but they gave us the wrong equipment that wed ordered online.

Review №197

2020-01-20 07:13:49

Great customer service, fast service, was in and out with no complaints.

Review №198

2018-02-21 04:30:28

I had a very nice informative representative help me. I had a good experience.

Review №199

2019-03-05 16:32:08

I got great service just its so far in a wheelchair.