Xantrion Inc in Oakland

Review №1

2024-03-23 01:58:35

Xantrion has great team service! All of the engineers I have encountered provide thorough follow-up and assistance. My experience has been all good whenever needing assistance on an IT matter.

Review №2

2024-01-24 04:00:56

Matthew was so excellent! He quickly solved my problem which I had been majorly struggling with. He also advised on best practices and fixed a setting that was annoying the heck out of me. He did all this with humor and grace. Superior help and service!

Review №3

2023-07-26 21:34:33

“We are all busy and the last thing anyone wants is a computer issue. Zack was great! I really appreciated the time he took to work through the issue with being locked out of Adobe. It was not a simple fix with permissions from adobe and licensing approvals internally. In addition, my computer took forever to download the new program he was very patient and gave me breaks to check emails. He went above and beyond!”

Review №4

2023-04-06 22:25:40

The Xantrion engineer I worked with went above and beyond by researching my mouse model and capabilities even after our conversation. Thank you! In general, I feel the techs are very competent and they are responsive as an org. Calling them has been the quickest way to solve my tech issues.

Review №5

2023-12-16 14:45:51

Really great customer service. The Xantrion crew are super responsive and fast about resolving your IT issue

Review №6

2023-03-02 22:51:48

Thanks so much to Xantrion Engineer Zack for taking care of the issue! I really appreciated his patience and the fact that he called me back shortly after the service call to make sure my issue was fully fixed and repeat some troubleshooting on the issue, all on a Friday afternoon. Great job!

Review №7

2024-05-06 04:24:58

Is hard for me to adequately convey in an online review how demoralizing and horrible working at Xantrion has become. Soon after Covid began, all the married co-owners care about is squeezing any dime of profit out of the business that they can. It started with them obtaining a 1.3 million PPP loan in 2020, and abruptly laying off dedicated and longtime employees soon after, even though they werent supposed to do that. Their Our Values page on their website has become complete hypocrisy, as they continue to axe the most loyal and hardworking employees without any warning whatsoever. These owners dont care if you have just been diagnosed with cancer, have a baby on the way, need health insurance for a sick child, etc... if they can save money by dumping you while they travel the world, they will. They are running scared now that their office HQ has lost at least 40 percent of its real estate value, retirement is looming for them, and every managed service provider is in the cybersecurity business now, so they have lost their business differentiation. Their response is to try to prop up business valuation as much as possible so they can sell at a higher price and fund a flush retirement with a dubious 5 year plan which they trot out during insufferable all hands meetings. It is nothing short of painful. Management leads as if they read it out of a book. When I do need to come into the office, the constant fecal stench in the air caused by a pierced sewer pipe (there was an attempt to fix it, but it obviously failed) is somehow fitting. I have finally gathered up enough courage to look for another job, life is just too short to be this miserable at work. If you are a new jobseeker, please look elsewhere, Xantrion has become an utter nightmare. Executive management, please stop pretending that you care about fellow employees. While I dont need to be cared about at work, it is a different matter when we have fake company values shoved down our throats and then are stabbed in the back and thrown out like garbage. People in the office are not as dumb as you think they are just because they are not management level. The blind loyalty is over.

Review №8

2023-06-15 18:50:52

I appreciated the prompt attention from Xantrion. Brian, like Xantrion tech support folks who helped me in the past, worked diligently and efficiently with professional patience and commitment to find resolve. Priceless for me as a professional sales person on the go.

Review №9

2023-04-07 18:36:39

Xantrion always provides top-notch assistance. Every tech I speak with is pleasant and knowledgeable and I always leave a conversation with new information and about the innerworkings of my computer system. Fixes come quickly- the software we use at work has bugs that havent quite been worked out by the developer, but Xantrion always finds a way keep me going through the day.

Review №10

2022-11-02 19:20:19

Ben was great. The issue could not be resolved over the phone, so he came by my workplace. While he could not fix my Internet issue; he explained that it was likely that the line was not functioning/being repaired. Happy to report that I am back online this morning 😊”