Worst, worst..company.. paid for the annual subscription. Cancel within a month .They gave me the run around for about three months and did not / will not refund our money
Workiz crew is amazing!! This field service was one of many we have tried and it is amazing! The flow of work is so easy to follow. Load images, pdf files, documents, notes and have them all accessible by any employ that has the permissions set by you. You can easily customize notifications, documents, and pretty much anything to categorize your jobs in a matter that suits your needs!! Highly recommended to any service business!
Katelyn, and the entire crew are VERY knowledgable of their product. Meeting went smoothly and quickly. No waisted time. They genuinely seemed interested in our success without being sappy.
To be honest, I have been using this platform from perspective of a dispatcher and it is incredible if you know it thoroughly. There some cool options like setting a task for your team mate or for yourself so to keep track of the work you do. There many more useful features that can really help you boost up your work flow. I would recommend this Platform as 5 out of 5.
I joined a few months ago and I was surprised to see how easy it is. I used a different software before and always found it difficult to use with a clunk calendar and fields you cant edit.Their customer rep helped me migrate all my jobs to Workiz and walked me through all the features. Im a locksmith so inventory management is critical. I cant stress how much money I was able to save thanks to it.Thanks Workiz!
Garbage CRM if you love your business don’t use this system!!!
You know how to make a client run away very fast.MORE REASONS ADDED: 2-14-22:Ive always had the team plan $199/moPLUS automations $60NOW.... Its team plan $299 with limited automations. No notice, I certainly didnt agree.... No grandfather in or anything!!Even wit the previous bill it was:60.00 Workiz Automation addon4.95 State tax - Workiz Automation addon199.00 Monthly account fees (16.42 State tax - plan0.00 User monthly feeBUT I PAID $323 (Yall got kinder kids doing the invoicing math??Was told someone woulc call me in a 72 HOUR TIME WINDOW!!!Team Plan $199 Month Add taxes and whatNever incorporate suggested changes, always have errant nonsense cookie cut responses. Like featured requestCharge them nearly $300 a month while paying employees peanuts, from 3rd world countries.Always, changing account managers without the client having knowledge. Every couple weeks. Your contracted help know nothing about workiz because they are ALWAYS new.
Francisco. Gerardo. and the rest of the team that helped me were quick in answering all my questions and prompt in helping me out. I love everything about workiz and the help it does for my junk removal business.
Do not use this if you value your timedo not use workiz if you want a efficient program with customer supportWorkiz has 0 customer service before buying call anytime of day and get there voice mail, they never answer.Email them and see if they even bother to replybeen waiting for weeks for a email reply, called in no one answers either.do not recommend for small businessessecond time i needed help in 4 months and both times were very unpleasantWish i didnt pay for the year and invest so much of my valuable time into this program .
I had an experience with few leading software before I switched to Send A Job.Im in the field service industry for many years now and I couldnt find the right software to run my business.Today after using Send A Job for over 6 months I can say that this software upgraded my business more then I expected!The level of customization I get with them is making my work very efficient and my technicians and office crew love to use it!
Moved to a different provider and platform. They are not releasing our customer data on finance tab or otherwise. Over 9787 customer files/invoices, notes, items where work is performed we are told they do not have a way to get our customer data to us. No notes or anything other than name, address, email.Beware, they do not have anything set up for you to retrieve your customer data!! When called several times they say the will bring it up to the developers Today, they flat our refused after several requests to provide our customer information as it is not a priority for them. I am not making this up!Update: 11/6 They are providing us with our customer information and also charged our account after we had closed. Refunded.Update 1/18: 4 days since my last email that I am still waiting on response to the COO Erez Marom with a solution presented for us to use dbase just for data retrieval since the data they provided is still incomplete. Unable to get to parts invoices which were attached to customer data. What is silly, they could just open the database for $25 per month and avoid all this frustration on both sides. It is obvious they are unable to export detailed client data including notes with customer conversations, parts invoices for warranties, model of appliance worked on, etc.
Best dispatcher software ever. if you are a technitian its the best software available in the market. it helped my business from being me the only employee to have now 30 employees in less than 2 years, and Workiz help me so much!!
Do not Use this company is horrible after costing my company thousands of $$$ they refused to address the issue I call for a week no one will call back or help with the issue will them saying every time they would need to call me back. the booking system that we had through workiz had a bug in it once it was embedded on our website
I use this company at work and the support team were super helpful with all my questions and concerns. Thanks Workiz! :)
The best crm software ever. Easy to use and robust at the same time. I will never use anything else.
Workiz support is always very helpful. I am a new user and have a lot of questions. I always get the help and information I need. Very friendly, knowledgeable, patient support reps.
I would really recommend working with Workiz. Despite some less flattering reviews here that I don’t quite understand, you would see that the service they give is absolutely valuable. I appreciated the platform, the professional and smart approach and the results.
Awesome software... makes workload 100% easier to navigate and customer service is spot on and always willing to help solve the issues. Would recommend for any service based business!!!!
Best field service app ever!Wouldnt dream of running our business without it.Its real easy to use from pretty much anywhere.Highly recommended
I like it so far, there are a few things I would like added. For instance if your not connected to the internet, it doesnt work, I would like an app, or something of that nature. I also do a lot of subcontracting for bigger companies, that gets tricky when entering in job info. but... the pluses out weight the minus for sure.
I would recommend Workiz. They have a lot of features and the platform is very user friendly. The good thing is that it is customizable! Great service software!
Scammers
Amazing software! Completley customizable and very easy to use.
Very easy to use, great exprince.I dont understand how I ever managed without it.
Extremely expensive! Terrible customer support.
You can do your entire business through Workiz!
Great company with a very solid product!
Poor communication
Total reviews rating 3.8
38 Reviews for Workiz - field service management software 2024:
Review №1
2024-05-01 14:07:43We have been loyal customers for years now. Workiz was a start up with a tremendous amount of bugs. But they were always improving their product and we decided to stick with them. They lacked some very generic features all other CRM’s had. We recently started enjoying the Workiz features that have came about over the last couple years that have started working well. A couple weeks ago we were told that the features we have implemented are now going to be required subscriptions and we would need to upgrade our package to continue using these features. That didn’t set well with me and I was working with my customer representative to navigate this form of extortion. Today they removed our features that we’ve had for years. Forcing us to pay their new price to continue our services. Workiz has always had a very bad customer service problem, today was just the icing on the cake. Now we will be paying double for the same services we’ve had for the last few years.
Review №2
2024-05-30 13:01:41We have repeatedly tried to cancel our subscription, but they ignore our emails and calls and continue to charge our card.You are lying! We spoke on the phone with your customer support, and they assured us that our subscription was canceled. However, when the next payment was due, the money continued to be deducted from our card. After this, we repeatedly emailed your support team, but they stopped responding and never resolved our issue. We had to block our bank card to stop these charges! Beware of this company.
Review №3
2024-06-07 02:50:18This company is terrible. Been a week without service and they dont respond to calls or emails. I keep calling on the daily and use the online chat and nothing. Keep getting the runaround. Needless to say i pay $400 a month and been with them for 4 years. We have been losing business on the daily due to no phone line or scheduling system. I recommend steering away, customer service is terrible. I would give zero stars if i could.
Review №4
2024-05-24 12:27:03Worst customer service I’ve experienced in a company. I have told them several times that I needed to cancel my membership and they refuse. They still charge my card ever quarter like clockwork, they do not respond to my emails and I have never received a phone call back from them after talking to them. Even before expecting a phone call, it is almost impossible to get a hold of anyone on the phone in the first place!! This program is extremely overpriced and their customer service is bogus!! Maybe this will get me a call back? Who know. Pathetic company.
Review №5
2024-05-10 23:33:14BEWARE OF THIS COMPANY THEY ARE SCAMMERS - WAS A GREAT EXPERIENCE FROM 2/11/2022 UP UNTIL 5/10/2024.I have been using Workiz since February 11th, 2022 . I have paid my ANNUAL SUBSCRIPTION of $3,888.00 every year since I started which has included services, such as but not limited to, automations, custom documents, etc. My annual subscription renewal is set for February 25th, 2025. Again, I pay ANNUALLY. Today on may 10th, 2O24 I went to send a custom document to one of my customers who would like to proceed with my services and I realized I was no longer able to use custom documents. Now customer documents is considered a premium feature and no longer enabled on my account unless I pay more money to enable this function, which I had already paid to add it because it was not part of my package. After further digging I realized I also lost a few other services such as automations, etc. These services are services I enabled as ADD ONS shortly after my account started and they had to be paid annually in order to use them as monthly was not an option. Even though my subscription is active until February 25th, 2025 they have restricted these services on my account. MID SUBSCRIPTION. I spoke to Marco G. from San Diego on the customer service line at 3:07 PST which they close at 4:00 PST, Marco explained he could not transfer me to a supervisor or a manager but rather he had to send an email to someone to be able to get them to contact me and that a guy named Jay Kelkar was the supervisor. at 3:50 PST conveniently 10 minutes before they closed Marco G. mentioned that jay is not a supervisor but rather an account manager for my account and that there was a lady named Sol, who is the supervisor but he could not transfer me to her. He also conveniently didnt know his supervisors last name or email address but proceeded to provide me jays supervisors email from a directory. Does not make sense. they have breached our agreement and my subscription that has been paid.
Review №6
2024-05-02 15:07:43These guys are scammers. Even though I had a prepaid subscription they charged me after cancellation of my policy. I was charged on March 3rd, then on March 6 I canceled my subscription and on April 3rd they charged me one more time just because their cancellation takes 60 days. So I’m. Ot even sure I won’t be charged 1 more time on May 3rd. Don’t use them.P.S. like I said before, I was charged on March 3rd for the whole month and my expiration date was April 3rd. I canceled my subscription on March 6, which was almost a month BEFORE my expiration date came and you still charged me on April only because your cancellation policy takes 60 days. Your representative said that to me. Very tricky and ingeniously designed cancellation policy.
Review №7
2024-06-15 18:30:27This company used to be so good but now they act like full-on scammers. I really suggest you dont use them there are many options out there for fraction the cost with a responsive customer service. Workiz keep charging my credit card after cancelling my account I am going to take them court. Stay As Far Away!!
Review №8
2023-10-22 18:24:30Workiz is an innovative tool to help manage your company. It is helped with lots of scheduling, as well as managing phone calls and notes. This software is easy to download and install. Workiz keeps track of payments excellently. It also sends out reminders to all of our clients for any upcoming scheduled appointments. Great job!
Review №9
2023-07-04 20:45:54I made the mistake of signing up with these guys and their glitchy, low rate software. I was enticed by the low monthly cost compared to some of their competitors and promises of outstanding training and support. I’m embarrassed to admit that I fell for it. I’m 41 years old and have learned throughout my life that you get what you pay for and I should have know better. I think I was in a tough spot trying to get some of the communication and scheduling stuff off of my plate with not a lot of money to spend at the time. In hindsight, I should’ve stuck it out a couple more months and then went with a more reputable company. Breaking ties with Workiz has been a nightmare, from having to get my phone number ported out to another service provider to trying to unload (export) all of my client data to trying to get them to cancel my account. Think twice before signing up with these clowns!
Review №10
2022-11-13 18:02:37They increased the subscription price from 80 to 200 without any notification. That is stealing. Your business number is tied into their app and they do not give you the proper information to port number out. This business is a scam. This app business absolutely never notified me of any price change. I would love to see a copy of any notification from workiz. There is none. I got sales emails twice a week about paying more for phones and routes. Never one email that your subscription would nearly triple.