Presentation on Map Reviews Nearby

Western Gold Insurance Agency in Agoura Hills

3.2 (39) 28818 Agoura Rd, Agoura Hills, CA 91301, United States

Categories

Life insurance agency
Auto insurance agency
Commercial agent
Home insurance agency
Insurance agency

Location on the map

Agoura Hills, Los Angeles County, California, US

Phone: +1 877-388-0025
Site: http://westerngoldinsurance....

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.2

39 Reviews for Western Gold Insurance Agency 2024:

Review №1

2024-06-21 17:51:51

I don’t typically post reviews but this agency’s lack of customer service and rudeness is on another level. My agent went out of business and I was automatically assigned to them. My rates substantially increased and their support to help me make adjustments to the policy to find some cost saving is non existent . The 3 times I have called They make you feel like you are bothering them with your reasonable questions.Trying to drop them as fast as I can.

Review №2

2024-06-07 23:21:31

This agency is extremely rude in an industry where people are most likely going through a very difficult time in their lives if they are trying to reach out. After my poor experience I called my insurance company directly and had them change the broker of record to a much more helpful brokerage out of Simi Valley the first moment I had free (5 policies this broker lost from a bad experience).For me fortunately, I was not even trying to make a claim but rather add an additional vehicle for coverage. If they treated me so unprofessionally while I was trying to give them more money I can only imagine what the treatment would be like were I to call them for anything else in a real time of need. I ended up with this agency simply because my great local broker retired and the account was acquired by this company. I recommend you look elsewhere if you need assistance.

Review №3

2024-06-26 17:48:43

Forget trying to get any kind of customer service from this company... I was told due to the price of inflation and the rise in prices to raise my policies, I could not get any One within the company to give me a straight answer or to work with me in any way whatsoever, after seven phone calls, emails and postings. Another week for some answers... I have never dealt with a more unprofessional crew in my entire life. If that is considered customer service in this day and era, my company would have been closed a long time ago... We will be looking for another broker, remember, this company doesnt actually give you the insurance...(THEY BROKER IT!!!) IF YOU CANNOT GET YOUR BROKER TO WORK WITH YOU THEN YOURE IN DEEP TROUBLE AND YOU MIGHT AS WELL FIND ANOTHER COMPANY ASAP

Review №4

2024-06-12 00:00:08

I never write a review but service was incredibly disappointing I felt compelled to in order to hopefully help someone else out there save their time and energy. Spoke with Manny to get an insurance quote and unfortunately his customer service was non-existent and the conversation felt more patronizing than helpful. He was dismissive, short, and didnt feel listened to at all. Wild to think there are companies like Western Gold fighting to *not* get your business in these times, but I guess thats the case with Western Gold. Do as Manny recommended to me: youre better off doing your search yourself.

Review №5

2024-05-18 21:34:12

The Agent, Patrick Marino, took care of my Home Insurance needs quickly and answered all of my questions. Great quality service. Follow up Emails to make sure that I have all materials and asking how everything is going is much appreciated. I highly recommend this Agency :)

Review №6

2024-02-27 23:44:30

Patrick Marino has no patient to explain if there is question, he is very loud and rude and demanding.After many years of working with him with several rental policies, he did not bothered to even pronounce my name correctly.I definitely do not recommend him for your insurance need.

Review №7

2024-05-09 05:23:15

If you are up for zero proactive service and a just take my renewal money attitude then this is the place for you. Shop around, there are some good agents out there that actually do some work for their customer’s benefit.

Review №8

2024-06-11 02:54:26

BEWARE! Predatory and illegal practices are being done here. Wish I could give zero starsChris Barrett at Western Gold created a fake policy on my behalf while I was asking for a quote. I was then reported to collections for lack of payment. My credit has been impacted negatively due to this pathetic excuse of an operationI dont even recommend you getting on the phone with these crooks.

Review №9

2023-07-27 18:57:23

I received unsolicited marketing flyer in the mail with extremely low rate which were unrealistic and shown extremely low coverage. Pretty sure that this insurance agent buys leads and sends out flyers in order to get client phone call and then try to sell them insurance which will be much more expensive. Avoid this insurance agent at all cost.

Review №10

2024-01-30 19:19:29

Ive been with GW for several years. Patti is my agent. They give great service.

Review №11

2024-01-24 19:48:33

Thank you Tyia Lutges (Personal Lines Customer Service) for your service ! I was helped in less than 5 mins! Great communication skills, excellent customer service!

Review №12

2022-08-03 17:13:40

Received a marketing mailer with super low rates for home insurance. Only purpose of which was to get a lead and phone call to their office. I am pretty sure it was a random number thrown as a quote. It piqued my interest and I called them and emailed them inquiring about a policy. No one cared to respond! The guy I spoke to, I asked him, do you want the quote number I got in the mail. He is like no. He took my address and said Ill get back to you. He never did. An example of actual service not meeting the sales pitch.

Review №13

2023-04-26 23:41:54

I received a marketing letter from them on a property that I have not owned in years. In the letter it states the insurance will be up on a specific date of this year. Where did they come up with that date? Like I said, I havent owned that property in years. In the letter they say they need the loan number from my mortgage company. I havent been with that mortgage company in about 10 years. You seriously need to get your act together.

Review №14

2022-06-01 00:53:39

My agents Jennifer Brikman, and Pam Laframboise notified me Mercury wants to terminate my insurance due to certain expensive maintenance issue I didnt agree to fix ( replace all copper piping in the rental property).I emailed them couple times to figure how the situation so I could plan my next steps. My agents didnt bother to answer my email. What a bad service is this!! Dont respect their customers. I will never come to this company to buy insurance anymore.

Review №15

2024-06-03 15:51:20

Jennifer was very helpful and continues to be available for my questions. Thank you Jennifer!

Review №16

2015-11-06 11:53:57

I logged in my YELP account to write a review for Western Gold Insurance. To my amazement, I couldnt believe how many bad reviews they received. For first timers, who is looking to use an insurance agency, dont believe everything you read. I read all the reviews, and most of the complaints were about people getting insurance solicitations in the mail, and wanted to be off the mailing list! I received the same solicitation in the mail, and decided to give them a call. Let me tell you, they (Liz) picked up the phone right away. In 15 minutes, I gave her all my information, and she said that shell get back with me tomorrow with the quotes. THE VERY NEXT DAY, I received in writing my insurance quotes. The quotes were lower than my current carrier (Farmers), so I signed up for the new policy, and saved some BUCKS!!! Over all, Liz was very courteous and helpful. If you want to save some $$$, going through Western Gold Insurance should be your first choice.

Review №17

2021-02-05 01:16:06

This review is specifically for one of the brokers at this establishment. I am an existing customer and had placed a request for a quote for landlord insurance during the previous week on the same property for a different provider. I called back on Thursday of the next week for follow up and subsequently got an email for a Liz Bautista that my quotes were coming within the next few hours. Then I got an email saying that she needed my date of birth and the address of my primary residence. This is the first time that Ive been asked for personal sensitive information for a quote on a rental property. After I provided her with the info then she said she could not submit my request as well as told me that she could not transfer me to her supervisor regarding my concerns of how disclosing sensitive information to her and then without submitting for the quote she was able to determine that she could not help me. I have other rental policies and this is the first time Ive had to disclose this type of info or been told that there would be an issue of insuring one rental because of having others.

Review №18

2014-05-07 02:54:29

I have been with Western Gold Insurance for over a year. I have been very happy with their rates and services. My agent, Patrick Moreno, has always been helpful and available. When I am late with a payment he has helped me retain my coverage. Thanks Patrick!

Review №19

2018-03-28 00:50:59

I have insured with this agency for years and have Patrick Marino as my account associate. Over the years I have found him to be rather brusk and outright unprofessional. The only reason I have not moved on is that I have several policies with them and have not taken the time to shop around; that will change! In order to deal with his attitude I limited my communication with him to emails- even that does not seem to help. Last week I requested a home owners policy quote, and informed him that I will be in touch. At my request I had a team member follow up with him to confirm the quote. Last night I received a docu-sign request from the insurance carrier, and noticed that the application had a vital error. This morning I received an email from Patrick Marino requesting my signature. I immediately replied stating the error, and requesting that it is corrected and returned for signature. The tone and content of his response was, simply put, downright rude. He demanded that I sign the incorrect application otherwise it will be cancelled. I did eventually speak with someone who is supposed to be in charge, not that I expect anything to come out of it...**It should be noted that prior to writing this review, I took the time to read what others had to say. Of concern, this agents name keeps appearing and not in a flattering way!

Review №20

2016-07-08 18:15:19

I have had Patrick for 4 years. He is only interested in sales not service. They have a seperate customer service dept. So you get a differant person everytime. They messed up and did not report my insurance to the DMV so I had to take a day off and stand in line to fix the problem. Then they didnt report my balance on my home policy to the bank when I refied my house. Costing me hours on the phone. Customer service didnt want to help at all want me to fix their mess. Finally they didnt report my insurance coverage on my new car to the bank so once again I had to beg them to do their job correctly. Asked to speak with the office manager and was hung up on. Stay away!!!!!

Review №21

2015-07-22 02:54:24

Horrible, Chris Barrett wrote up an insurance policy for us without us asking him. We have a good policy on that property through October, 2015, and because I asked him for a quote, he wrote up a policy starting June(?). I never asked for the new policy, I did not need it, but it caused a lot of problems with the Mortgage holder and I had to pay a penalty. Is he just surfing ytrough papers or does he think that asking for a quote is a sale?

Review №22

2015-10-28 05:56:53

Ive been using a large auto insurance company for as many years as I can remember. Recently, I received my policy renewal and the rates had increased substantially. I decided to call Western Gold to compare rates and spoke with Becky. Not only did she save me money on my auto insurance, but also on homeowners insurance. I recommend giving Western Gold a try for all your insurance needs.

Review №23

2014-06-11 17:10:37

I was really impressed with your high value home policy. Your thorough approach and market research were very impressive. We got a better policy with unlimited additional living expense and, most importantly, no time limit to rebuild. Keeping our old policy could have cost us over $100,000! Thanks Western Gold.

Review №24

2015-06-23 03:32:30

I have been working with patrick at western gold insurance for over 5 years. he has saved me a ton of money and the customer service is excellent. I highly recommend you give them a chance to quote your next insurance needs!

Review №25

2019-06-13 23:03:26

They are trying to force me to buy way more coverage than I need.Response to their response... Its actually easy to make me happy, provide good service and dont try to sell me stuff I dont need. Nobody who drives as little as I do needs $300k of coverage. Especially given the region I drive in has no traffic. The odds of me using that coverage are next to zero.

Review №26

2015-08-05 04:58:16

Patrick Marino is an excellent agent and attentive to his clients needs. He takes the time to explain the coverage options available, but will make sure you get the most economical policy that still offers the correct amount of coverage.

Review №27

2015-02-20 22:51:52

I was looking for the zero stars and couldnt find it, i have never dealt with such poor costumer service in my life, they made so many mistakes on my real estate policies and left me with a few properties without any insurance. they never call back and when you are able to get a hold of them they say they will call right back and they never do. i dealt with chris galinsky and kevin c sutton and one was worst then the other.

Review №28

2015-08-28 00:50:48

Western Gold is keen on market trend. Hope they can carry on searching reliable insurance companies offering competitive rates. Glad to know this group now so stop being ripped off.

Review №29

2019-09-24 23:24:07

Saved me about $170 onflood insurance andm got 3 times coveragethe coverage with a lower deductible. Next step auto, home and earthquake quote.

Review №30

2016-06-11 14:35:51

My agent Liz was great. I had more than 30% in saving from switching my home owner insurance. Thank you Liz.

Review №31

2016-05-10 03:38:42

Highly recomended. I had spoken with Jennifer Brikman, she is very experinced and talented. Saved me good money.Im planning to move my other policies to them soon.

Review №32

2016-04-21 19:50:48

I had called for a quote and talk to chris. I need a quote for a rental and a owner home insurance. Christ said it had to be one or the other because it eas just a wast of his time...really bad customer service, rude....

Review №33

2023-10-23 16:50:20

The customer service is awful !So rude !Seems like they don’t want your business !Or want to do their job !

Review №34

2023-01-19 20:01:16

Lizeth is amazing. Excellent service and she is always very helpful!!

Review №35

2024-05-22 03:53:16

Great, caring service!

Review №36

2020-12-28 17:56:58

I called them for a quote and they never returned my call

Review №37

2015-11-04 22:22:47

So far so good. Professionally executed.

Review №38

2021-03-07 07:46:47

Great customer service!!!

Review №39

2024-07-04 17:49:26

Manual Garcia was awesome and very helpful. Found me 2 home insurances quickly