Presentation on Map Reviews Nearby

West Covina DMV in West Covina

3 (199) 800 S Glendora Ave, West Covina, CA 91790, United States

Categories

Department of motor vehicles

Location on the map

West Covina, Los Angeles County, California, US

Phone: +1 800-777-0133
Site: https://dmv.ca.gov/portal/dmv

Opening hours

Monday:8 AM–5 PM
Tuesday:8 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3

199 Reviews for West Covina DMV 2024:

Review №1

2024-06-24 23:33:08

My experience was smooth and easy, thanks to Joseph!! (Tip go online and get in lin), not only was he super nice he went out of his way to help me get the late fees waived on my registration. DMV needs more people like Joe. You can tell he really enjoys his job and helping others... 5 ⭐⭐⭐⭐⭐ for him!!

Review №2

2024-06-05 16:43:23

Went in early at around 8 AM without an appointment, and the process was super fast. Really polite people for the most part except for this one tallish guy with slicked back hair. Seemed to be either having a bad day or probably just doesnt like his job. I didnt give him any problem, but he talked to me like I was an idiot for making an honest mistake. Once I finished renewing my license, he was supposed to hand me my temp license, but he just threw it at me and didnt really communicate that the process was finished. Didnt sit right with me, and I overheard that he was aiming to get a promotion. I really hope he doesnt get it, doesnt seem like hed deserve it. I wasnt the only one he was rude to either.

Review №3

2024-06-30 05:18:27

I only came here once and I will never come back here again. There is a female staff at the door who asks you what are you coming to the dmv for. I told her I moved and wanted to update my address of DL and my vehicles. She said that I must wait for the Registration Renewal letter and use the form to update and tried to turn us back. Im not an expert, but it makes no sense to me. So I said it out loud I dont believe it. I picked my number and went to a counter. Just before I reached the counter, that female went to talk to the staff at the counter making up some lame execuses that it was a misunderstanding in front of us. This is most ridiculous thing I ever experienced in any government facility. I cant remember the name of that female, she is either simply ignorant of her own job, or doing it on purpose. I read some reviews of racism towards Chinese in the community. This happened about two years ago. I wanted to post a review at the time but forgot to do so. I clicked at this DMV site by accident today while checking navigation on google map. I am writing the review to provide my feedback. According to the reviews, it seems is still happening, so I dont believe the facility actually cares. Its clear that its more than just 1 staff is doing it. I simply dont understand why there was no action been taken yet.

Review №4

2024-05-29 21:07:36

If you happen to see a TONI, GIRL RUN.Just a friendly PSA: African American woman in her mid 50s possibly 60s, Toni at window 12 is the worst human being you could possibly encounter, even by DMV standards.0/10 would not recommend Toni.I was taken aback by her shameless display of ignorance, arrogance, and aggression, as I thought the whole point of having client facing staffs there is to help us facilitate a smooth process at the suffocating DMV.Because of this incident, I have officially been converted from anti-robot to pro-robot activist. Genuinely hope automation would soon replace toxic workers like Toni.I was under the impression that a new photo was all I needed, so I was a little confused when Toni first asked me to change my name, simply because I had a hyphen in my name. Naturally, I had to ask if it would be an issue since my passport had the hyphen in it. She then started to show visible signs of agitation and frustration, and verbally accused me of excessive talking, essentially asking me to shut up all because I asked a simple question. So yeah I proceeded to remain silent just so she could take a breath and calm down. In a very condescending manner, she explained that it’s the system not showing the hyphen on the touch pad, but the hyphen will show up on the actual ID., essentially blaming the system. Ma’am, how am I supposed to know how your system operates and why are you making it a problem in the first place? Why are you treating me like it’s my fault that your system has a glitch? What do you expect me to do? What happened if I didn’t continue to behave professionally despite the vicious language?And then I asked about the photo on my ID because that’s the only reason why I had to go in person. She then got even worse, yelling at me. She was like “Stop interrupting me let me finish.” I was simply at a loss for how to handle the rudeness and unprofessional nature of this whole situation. At no point in time had i have the impression that Toni was trying to help me. She is simply the opposite of a helpful civil servant. I simply asked two questions and all I got was hostility on top of hostility.Just because my name sounds foreign and has a hyphen doesn’t mean I deserve such malicious treatment. This is essentially a case of racial discrimination. Her tone was sarcastic and downright disrespectful throughout the entire interaction. She has absolutely no patience whatsoever and shows signs of anger issues. All this nonsense happened while her coworkers were listening. God knows what kind of pathetic power play is this. She shows no remorse for belittling people like me. I am concerned this implies that she mistreats people on a daily basis especially towards people with Asian sounding names. What if I couldn’t speak proper English and couldn’t defend myself today?I’ve made the colossal mistake to come here. Please save yourself some trouble and avoid this DMV at all cost. Go to pasadena if possible.

Review №5

2024-05-29 21:30:08

This is possibly the worst DMV experience I’ve ever had. Avoid Toni at all cost at window 12. She is ridiculously rude and impatient. Her attitude towards other people is absolutely unacceptable. I don’t care what kind of bad day you’re having, don’t take that out on your customers. We don’t owe you anything. It baffles me how she is still working at a job like this with zero communication skills.

Review №6

2024-05-13 23:38:18

Worse experience ever . Avoid this DMV . Even the El Monte one has a better costumer service. I had to update my driver license address and renew it and it took 2 hours. At the Santa Ana DMV and El Monte DMV they are quicker and they have one specific window take care of this one matter so its quick . And most of the staff here I asked for help are not very helpful. Finally when I got to the window the person there was able to help me but I was not able to get help and have to go back again another day . After that second time I come since I was able to get an appointment I am never coming to the West Covina DMV again. They aren’t as helpful, patient or friendly. I understand there work is stressful. I work in a stressful environment as well, but that doesn’t mean you should not try to help direct people with the correct information. Their employees really need to be trained to provide friendly, respectful, professional and correct information.

Review №7

2024-05-11 11:40:57

This was a very bad experience for me. I wanted to update my drivers license address, but I didnt know much about the process. At the reception desk at the door, an Asian man received us. He was very impatient when communicating with us. What shocked me the most was that he said to us: If you are not ready, please dont waste my time. I think its funny. First of all, I know that the work here is boring and boring, and I have to face a lot of faces every day, but since you have chosen this job, you should treat it seriously and enthusiastically, not to mention that DMV is a service place. At first, I didnt believe that the rating here was very low, but now I have to admit that I also sincerely warn everyone, if there are other DMVs nearby, please dont choose here.

Review №8

2024-02-16 23:59:51

Dont go here, go to Pasadena, El Monte or even Pomona. They are so much better. If I could give zero stars I would. I know these people deal with a lot and its probably stressful working there, and I cant speak for all employees but this DMV is awful in every way. I try to consider the fact that the rude or difficult employee could be having one of those days but what are the chances that I get that employee each and every time? Ive even thought okay if everywhere you go there is a problem then its probably you but that doesnt fit either because its only there at the Worst Covina DMV that I have a problem each and every time. Plus Im so polite and easy going I know its not me, lol! My bf could literally sue for discrimination against a person with disabilities after leaving there right now. Headed to El Monte and never going back to W. Covina!

Review №9

2024-04-11 23:56:14

Workers are rude and create problems out of nothing. they treat you like you are below them and have no compassion for anyone, if you ask them a question they make you feel dumb for not knowing the answer even if it’s your first time at the DMV. workers don’t know basic customer service skills and don’t know how to properly interact with people, just insane.

Review №10

2024-04-11 23:48:47

Do the people that work here hate their life? they’re all so rude and act like they don’t know what they’re doing at this dmv. everyone I’ve talked to gave me a different answer to the same question. make me wait 30 minutes each time and sends me home each time for the most random thing. I was sent home for something that wasn’t even a problem the first time I went to take the test. they pick on kids who doesnt have a guardian with them. rude workers with crazy attitudes.

Review №11

2024-01-12 03:55:07

Had a problem with the Black skinny guy with a funny bunny. who was very rude n acted like he owns the world. He don’t want to listen why I’m there. Making fun of me n even wanted to throw my ID away. Yawning without covering his mouth n acting to threaten me. He has a big mouth n a big attitude. No smile on his face n looks like mad dog. 😳😡😡😡😡😡😡

Review №12

2024-01-25 06:34:51

I went there twice. The first time I stood in line for two and a half hours, there were indeed many people. The second time I went there, I stood in line for two hours again. It was nothing, but the attitude of the staff made me very angry. I thought I wouldnt go there again!

Review №13

2024-04-23 17:41:11

Went shortly after 8:00am prepared for a long wait. Had my eyes tested, had my picture taken, took knowledge test, passed and got my temporary license. All in just under a hour.

Review №14

2024-03-14 19:35:24

Too many people anytime, you need to wait 30 minute to come inside the building. Some of the staff are impatient, if you can avoid in person procedure, dont waste you time here. The government should establish more branches of DMV in this area(West Covina， La Puente, Rowland Heights, Walnut), otherwise the stressful experiences will last forever.

Review №15

2022-01-06 09:10:58

It goes fairly quickly when you make an appointment days in advance. But, if you simply show up without making any appointment prior, expect to wait at least a few hours before getting finished.

Review №16

2024-02-29 01:17:02

I took my behind the wheel exam 3 times at this location due to the misjudgments by the examiners.My 1st examiner was named Gabriel and he was very rude to begin with. As a teenager who have never taken the exam prior to this, he made me feel anxious. Throughout the exam, he would give unclear instructions and whenever I asked him what he meant, he would just keep repeating which was not helpful. I also felt my hands getting numb during the exam which made me more nervous. I failed due to a critical error. But when I explained to him what had happened, he ended up agreeing with me but still failed me because he had already check marked the critical error reason.My 2nd examiner (Norma) was a little better than the first one. However, she was very impatient throughout the exam and ended up failing me as well.My 3rd examiner (Julissa) passed me with around 10 errors. I drove well but I just needed to do more traffic check.My 3rd examiner was the only one who had given me actual explanation on why I got those errors and how to fix them which is what the examiner is supposed to do. But my 1st and 2nd examiners did not bother explaining to me and just left the car. Which gave me very little to work with on how I could improve.Every examiner also have different standards what they believe is passing. For example, the types of errors I got on my first attempt was different from my 2nd attempt. Meaning that test taker isnt taking the test with the DMVs standards but instead the examiners standards.The wait time for the driving test is very long. They wont let you check in early either. If a test taker arrives early, theyll just tell them to come back later. I believe you can arrive around 20-30 minutes early but no earlier than that. After checking in and driving to the testing lane, it can take up to around 1-2 hours after your appointed time till its your turn. I believe the examiners also prioritize those vehicle registration/ inspection before the driving test. So if theres any cars who have to do inspection, the examiners will go to them and the test taker in front of the line will have to wait for another examiner to come out.Overall, the examiners here are terrible except for the few. They seem like they dont enjoy their job at all but whats stopping them from quitting? Most examiners are also harsh to everyone but mostly to teenagers.I can also understand that everyones opinions on an examiner may be different depending on their experience with them but this is how I feel about the ones I got.In my opinion, do not go here to take your behind the wheel test.

Review №17

2024-04-25 00:03:33

DO NOT go here if you want to take the behinf the wheel test. They are very rude and will NOT pass u!! I had to take it 3 times and pay AGAIN for the knowledge test. Dont waste your time. Take your knowledge test here and go to another dmv!!

Review №18

2024-06-19 23:04:43

If rude was a person if would be this dmv. I would suggest you go somewhere else because this place is always packed and they look at you like yuck. Its a sad place to be.

Review №19

2021-12-29 00:56:21

Many people! If you don’t have the appointment on line, you need queue in line before entry! Crowned, seat down before your code were called!

Review №20

2024-06-17 21:20:33

Very helpful and friendly people working there 2 hours wait time but it busy overall good people

Review №21

2024-06-04 23:45:36

Terrible attitude because Im Asian? I asked a question and they gave me a condescending attitude. Its very bad to make things difficult for pregnant women.

Review №22

2024-01-22 21:29:09

Do these people forget that they are getting paid to be here? Employees are beyond rude and not helpful at all.DMV staff, you are not volunteering you get paid. The fees we pay I am sure get allocated to your paychecks. Be kind, I understand it can get overwhelming but with a nice attitude things wouldn’t be so complicated.

Review №23

2024-04-19 22:08:58

A worker name Angelica, gave me the most difficult time about RENEWING my DL. How are you going to ask for a birth certificate or passport to prove my identity, when I physically have my DL that ISN’T EXPIRED and still have the nerve to tell me “that’s not enough”. They should really take the time to TRAIN their employees better.

Review №24

2024-02-27 23:13:51

Firstly, The waiting time for behind the wheel test is so long, because they are very disorganized, Secondly, Because of that examiner rush to clear the traffic sometimes disqualifying people few minutes before even leaving the DMV.Don’t go to this place, except if you find one mexican lady she is bit looking old, she speaks both English and Spanish I think her name is Diana or a man who like to wear short, those two examiners are so nice they will take time to explain your mistake and they are very helpful. Apart from that other examiners are so rude, sadist and racist especially if you’re a black person.If anyone reading this is thinking of taking their behind-the-wheels test at the WestCovina location: do yourself a favor and just dont. The examiners will find the smallest excuse to fail you, and will not hesitate to come up with and/or exaggerate mistakes. I would love to know the criteria that they use to pass/fail, because driving ability is not one of them. I hold two drivers licenses from countries with much tougher driving tests than Californias and I still dont know how to drive apparently.I had read the reviews before deciding to take my driving test and was confident enough in my driving to still take it in West Covina And I was stubborn enough to take the test three times at this location (because how many excuses can they come up with to fail me, right?). More than anything, I regret the time that Ive wasted in such a pointless quest. I had to go to Pomona and pass right on the spot.

Review №25

2023-12-30 14:57:36

Unprofessional and rude staff. Yes we understand it’s a nightmare for both the customers and the workers but we are all humans at the end of the day. Make kindness the new norm! A bad attitude is like a flat tire. You can’t go very far until you change it.

Review №26

2024-02-08 00:56:19

Hide your teenage kids, this place sucks, bad attitude, specially that gorda . You’ll know. They don’t help anyone. Not sure they just there to get our tax money cause they lazy.

Review №27

2024-03-08 21:13:52

Everything was fast and employees were helpful. Took the behind the wheel test here and everything went smooth. Passed on the first try.

Review №28

2019-02-03 00:23:51

Being greeted by Suzanne on a stormy day at the DMV was a pleasure. The Manager of this office runs the best in the State. Clean...prompt...and nice. DMV isnt fun but when you are served well its a whole lot better.On my top 10 list of best government service organizations.

Review №29

2024-03-25 17:28:00

It’s been three months of trying g to get my license mailed.I’ve gone in and phoned and phoned. I’ve been told “it got lost” and “our system hasn’t process it” every time I’ve contacted them.3 months!! Get it together!

Review №30

2024-03-30 00:27:18

This place is unorganized, unprofessional, and unpleasant. Every employee I talked to gave me different information and advice about the process I was trying to complete. Don’t waste your time here.

Review №31

2024-01-18 01:16:40

The nicest dmv. Jenny helps me a lot. She speaks both English and mandarin. Everyone is really helpful and patient. One trip solved everything. I was surprised. Thanks for everyone here.

Review №32

2024-06-03 15:42:43

A Latina officer worker doesn’t even look at her computer just tell me go home and do online I told her my case is different it’s not that easy I’m CDL but I think us will become Latin country soon

Review №33

2024-02-07 00:31:18

Worst service at any DMV I’ve been to. Refuse to do work and will actively make the process of what you’re doing here harder. They want to make sure you waste as much of your time here as possible.

Review №34

2023-03-02 19:34:36

Awful experience. Just see the long lines of cars waiting for the test, for a new driver I was anxious to death everytime I waited for the row. Not to mention most of the testers here are arrogant and lazy.

Review №35

2023-12-21 07:39:00

The service sucks! I went to transfer the title to my name, the service lady had super nasty attitude. I was reviewing the charges for 10 seconds, she talked to me in nasty way, “are you going to pay or not, I am on the clock ticking”, you serious?

Review №36

2024-06-03 15:18:48

Not that bad. DMV went a long way to the good spot he is in now.

Review №37

2023-12-09 17:09:30

Why on earth are you closed on a Saturday? Most people work Monday-Friday. Why are you closed on a Saturday? What do you expect people to do if the really need to go to the dmv? And why is it only a machine I’m able to talk to when I have a question? Why can’t I speak to a human being? Why do you people make it so complicated for people in society? Why are you ok with making things extra stressful and the least convenience possible? Why?

Review №38

2024-05-21 16:46:23

So quick and efficient! In and out for tag renewal in under 20 minutes.

Review №39

2024-04-18 00:45:16

Staff was very efficient and professional, very helpful.sde my trip to the DMV easy and guick.

Review №40

2024-04-09 04:47:25

Well organized. The employees are very helpful, considerate and professional.

Review №41

2023-10-06 16:06:35

Surprisingly nice and well organized. Showed up at 8:15a (right after opening) and got everything done without too much waiting or confusion. Better than any DMV experience Ive had to date.

Review №42

2023-10-13 00:50:44

I am writing this formal review to express my utmost dissatisfaction with the service I received at the DMV today. My experience can only be described as a complete and utter failure on the part of the DMV staff, resulting in a colossal waste of my time and a significant inconvenience.I arrived at the DMV, fully prepared to complete my permit test. Little did I know that I was about to endure an excruciating ordeal that would consume nearly four hours of my day. The first sign of trouble emerged when I noticed a complete lack of organization and poor communication among the staff members.Despite the long queue and the limited number of available personnel, I remained patient, hoping for a smooth and efficient process. After waiting for hours, nearly to closing time I asked a staff member how many test takers were ahead of me only to be told to sit down and wait. I sat and I waited some more, I then asked a different staff member only to find out my name was never written on the testing list. The mere thought of such a basic error being made by the DMV staff is both infuriating and unacceptable.Not only did this oversight waste a significant amount of my time, but it also demonstrated a complete lack of attention to detail and professionalism on the part of the DMV employees. It is inconceivable that a government agency entrusted with the responsibility of overseeing driving tests could be so negligent in their duties.Moreover, the lack of accountability and empathy displayed by the staff members only added insult to injury. Instead of offering a genuine apology or making any effort to rectify the situation, I was met with dismissive attitudes.This deeply frustrating experience has left me questioning the competence and efficiency of the DMV as a whole. It is disheartening to think that such a crucial institution responsible for ensuring road safety can operate with such blatant disregard for its customers.I implore the management of the DMV to conduct a thorough investigation into this matter and take immediate steps to address the systemic issues that have allowed such neglectful behavior to persist. Additionally, I strongly recommend that the staff undergo comprehensive training to improve their organizational skills and customer service.In conclusion, my visit to the DMV today was marred by an inexcusable oversight that resulted in an unnecessary four-hour wait and a complete waste of my time. I sincerely hope that my feedback prompts a much-needed improvement in the efficiency and professionalism of the DMV, ensuring that others do not have to endure similar ordeals in the future.

Review №43

2021-10-11 17:52:52

I don’t get it. They kept sending people without an appointment into the office for services. We as the people who actually got appointments had to wait outside under the sun?Then what is the purpose for the appointment? My appointment was scheduled at 10:20 am and I arrived at 10:05 am. Until now, 10:52 am, I’m still waiting outside. Super annoying.

Review №44

2023-12-23 12:52:43

Lack of accommodation for the handicap at closing. The security herds you out the back door, and I told them I couldnt walk that far, he pointed at the back door as to say oh well. Everyone has a condescending attitude when speaking to the customers from the moment you get there. Ill use AAA from now on

Review №45

2024-02-08 01:27:41

Was in and out of there very quickly and both of the employees who helped us were very knowledgeable.

Review №46

2024-02-29 19:50:39

How long can a person live? I did waste 2 hours of my life here . Dont waste everyones time please.

Review №47

2023-12-29 01:13:17

If you’re doing your driving test DONT get Denise!!!!!!!!! ask for a different person, she likes to fail every single person!! she also has the worst attitude to the towards everyone.I don’t understand why they don’t fire her already.

Review №48

2018-07-13 20:07:00

This DMV is the very worst...the wait time is not anything close to 45mins...its about 3 hours and im not lying.

Review №49

2024-04-28 21:20:27

ONLINE DMV SUCKS, DOESNT HELP, DOESNT DO ANYTHING, I HATE THE GOVERNMENT. STILL WAITING FOR MY ID BEEN 2 MONTHS ALMOST 3. STOP SLACKING, HELP PEOPLE

Review №50

2023-10-10 00:15:27

Waited in line for a long time, not a lot of instructors to help out the line. Been waiting in my car for almost 20 minutes and the instructor was rude and arrogant and immediately ended the test one I did one thing wrong which wasn’t my fault it was the car in front of me fault. Never go here if you want a drivers license. West Covina DMV I’m very unsatisfied. Do better and don’t be uptight.

Review №51

2023-09-08 17:21:01

The atmosphere has improved significantly. The DMV reps that I spoke to on our visit were helpful and pleasant. Elizabeth was very helpful & knowledgeable; she made our transaction fast & easy.

Review №52

2024-06-08 02:27:19

Very busy. Make sure you make an appointment before you go.

Review №53

2024-06-10 21:52:17

The employees are so rude, they didn’t explain you what you have to do.

Review №54

2024-03-12 22:57:16

Absolute trash automated system. Absolutely ridiculous that you cant reach someone to find out why youre getting automated text messages from this place.

Review №55

2023-11-09 21:35:48

Thank youuuu Evelyn!!!! I have a phobia of the dmv in the past I would wait for hours here and to get nothing done because I was missing a step. Today Evelyn helped me accomplish my goal of getting my tags. She was assertive, very polite and I can tell she is compassionate about helping people accomplish what they came in for.

Review №56

2020-09-16 19:52:59

There service was slow to begin with but now because of Covid its a lot worse there only able to allow 24 chairs for the people at a time in waiting area for assistance and there window responds took me an 1.5hrs to finally be called and I was 33rd person in line outside the building before they open.. if you get there by 8am the line outside is already around the corner your gonna be told to come back another time because they reach there limit for the day. It took me about 5+ hrs to get my license renewed to Real Id card... This Is Not Acceptable !!!!

Review №57

2023-08-18 20:12:45

Security was friendly and polite. The first DMV representative provided accurate information on necessary documentation for a simple out of state transfer, she was professional and polite. When I came back with the requested documents the second representative was exasperated, impatient and unwilling to help contradicting the first representative on said documents. The first one wasn’t wearing a mask, the second one was which enables them to do a poor job without being held accountable.

Review №58

2024-02-27 23:53:02

Worst DMV I’ve ever been, the rudest workers I’ve ever met… they didn’t help me and they made me wait for almost 3 hrs for nothing!

Review №59

2024-02-03 02:35:26

These people sent our car for inspection, the place the told us to go a specific place and this place is full of scammers ! They put in cheap part in our car and charged $330 plus the inspection $140

Review №60

2023-01-22 01:06:34

I was really impressed on how wellAnnie served my needs . She was kind, respectful, and a very efficient professional. She explainedeverything to me and treated me well.Shes a great example of an employee. Annie & the other lady assist me .-Dmv is fast service apply mine last week and received my real Card .less than 2 weeks .

Review №61

2024-03-13 23:10:15

Yesterday I came to DMV at 4:00pm and they had no system and today I returned at 4:00 and they didnt have a system either, what is happening?

Review №62

2023-02-18 00:56:07

Egh, I would give it a 2 star but, a lady there was really nice.I went for a simple change of address and a renewal of my DL. Of course, I was dreading it but there was no line so that was a plus. Went in and was attended to almost immediately. Shortly after went to a kiosk and filled out what I needed to, got a number, and waited to be called. I admit this did take up to Mayne 30 - 45min. My number was called (which I thought) G187 and the actual number was G185. (So pretty much went to the wrong window) after being directed to the correct one. I saw my number was still on the screen. As I was walking up another number had just been called. I went to the window and the lady there said Im too late, and that she called another (which is the one they just called) she instructed me to get back in line and do the whole process over. Long story short, I talked to a lady, explained what had happened and she helped me by giving me an appointment number. Was called in less than 10 min.Thank you to that lady that helped!To the other lady. It only took less than 3 min for my interaction and payment.

Review №63

2023-11-09 22:56:17

I was surprise everything went well and fast with my visit this morning. Well organized and all the employees are kind and courteous. Keep up the good work DMV West Covina.

Review №64

2023-04-14 02:36:42

The DMV is just as bustling as it was over 20 years ago. The appointment line is short from signing in to the next station. The place is packed with people, hopping from one line to another line waiting to be served. My only 17 ½-year-old has an appointment for the DL written test. We came prepared with all the required documents. The family in front of us was turned away because they do not have the required document for their teen. The following are important documents for the first-time applicant: If California ID is not available, be sure to bring a birth certificate, and proof of CA residence (ex. A utility bill showing a parent’s name on the birth certificate). If applying for REAL ID, additional ID is required – we brought the original mail received for my child showing our current address and her name. Another thing to watch out for is really paying attention to your ticket number. Our number showed in the line-up and disappeared before we reach the window, we have to ask for a new number and wait in line again. Despite the chaos, all the staff was extremely patient and attentive in assisting and answering questions. Please come prepared with the required documents, find out if any paperwork may be filled out online, and be sure to make an appointment. Once again THUMBS UP to the team!

Review №65

2023-01-14 00:52:28

Window 22 was very helpful and was efficient as hell she came with a great personality to boot. There was a lady at the camera who was very helpful and also had a great personality she ushered me quickly and I got out in under an hour for the whole experience. Fantastic experience here as always!

Review №66

2023-11-22 18:18:33

U guessed right some people are professional and some can be very patronizing when they speak to you over here at the westcovina dmv they need retraining on how the workers speak to customers I can understand frustration with people that dont have certain documents (not me) but to those speak to people like you want to be spoken to your family.

Review №67

2023-12-03 21:34:02

I have to go to the DMV way too frequently! The staff at Weat Covina are always very nice, and super helpful. If they aren’t able to do what I need, they always give me options.

Review №68

2023-07-12 23:10:39

I asked the lady guard with a tatto in the left arm. Where is the line for the written exam test for class C driver license, it’s my 2nd time to take. Answering me a sarcastic answer” I don’t know, make a line and ask them” For a senior like me it’s so impolite and disrespectful. Being a guard, you should be polite and kind to everyone. I’m security officer when I was younger, the lady guard is not an easy approachable. The manner she project is not for the customer service. Parking security is the best post for her, not in customer service

Review №69

2023-09-07 16:11:51

The wait isnt so atrocious anymore as long as you have an appointment, maybe 1 to 1.5 hours these days versus 4 to 5 hours. Can do a lot of things via the website.

Review №70

2022-05-11 22:35:04

Was here a year ago to get a California ID and Ive decided to share my experience despite being late. I can confirm most of the bad reviews written below are true. Most of the staff/volunteers were extremely rude and not at all helpful. The first volunteer worker who helped me said they couldnt accept one of my residency documents in such a rude, condescending tone and didnt even help me afterwards. Second time was when I was waiting to get called inside. I was accused of not hearing my number getting called even though it never did until an hour and a half later, and the lady upfront starting screaming at me. In addition, the staff members who were supposed to help the elderly customers treated them so disrespectfully, especially towards this elderly Chinese man who could not speak English. They would just yell at them in frustration and never bothered to fix the situation. The entire place felt disorganized, but perhaps due to it being in the pandemic. The workers inside the building that took my picture, however, were nice and helpful at least. Overall, the experience was a complete mess, the place is unwelcoming and I will not be returning to this DMV.

Review №71

2024-03-22 09:08:09

Long lines and slow, but the staff was really nice

Review №72

2024-01-07 21:03:44

Good service, dmv parking lot more parking space but mostly busy on Monday & FridayVincent L

Review №73

2023-10-04 18:34:49

After going through many DMVs before, I highly recommend this DMV to everyone to come and apply for your DL/ID. Last time I visited here to participate the behind the wheel test, the staff here giving me warm smile, greetings and quick services. The atmosphere was totally different to ElMonte DMV. The examiner also really professional, kind and a bit strict, howerver, it’s just for your driving safety. When the test finished, the examiner told me what should I need to do to improve my driving skills very carefully. He’s strict but also a nice guy.Just FYI, I’m Vietnamese, English is my second language. If you afraid of communicating with Examiner, don’t worry, they really patient. You can ask them to repeat you you can’t hear them well. Good luck everyone.

Review №74

2023-12-05 00:01:05

Worst customer service lady’s are rude and have no respect when u ask for one thing they forcefully give you the opposite of what u asked for if u need to go to the dmv go to pomonas it’s farther but you’ll get out faster and they have a better attitude

Review №75

2023-08-18 22:03:02

Omg. Amazing experience. 15 mins once I stepped in DMV. Quick service. If every government service was like this, California would be on another level. Keep up the good work.

Review №76

2023-03-06 18:09:18

Quickly in and out with an appointment. Real ID renewal took 30 minutes from waiting for my number to speaking to the teller to having my photo taken. Website provides good insight for visit preparation.

Review №77

2023-06-14 08:33:43

Examiners are horrible people on a power trip. i was a nervous kid taking the driver’s test and they made everything worse for me by verbally berating me. i know that i made mistakes but no need to make me feel small. they made me feel like i was wasting their time and i was in tears after the exam. this happened a couple years ago but i only realized now that what i went through was unfair.

Review №78

2023-06-02 16:09:26

Terrible experience at this DMV! Agents are hostile and sloppy. They dont seem to know how to do their jobs. I had to visit this office THREE times to get a California drivers license. Every agent gave me different instructions regarding what documents to bring. In the end I had to get my drivers license in my maiden name, which isnt my name now. I recommend avoiding this West Covina DMV!!!

Review №79

2024-01-19 22:41:07

Place tends to be very busy but the clerks will try and work with you when problems arise

Review №80

2024-04-24 00:45:48

The gentleman who helped me out was cordial and efficient. I also did not have to show a handful of documents just to get my real ID/DL renewed. 🙌🙏💯

Review №81

2022-05-02 20:28:04

Completed my task in no time!. The security staff, señor is so friendly and we did a fist bump. I waited a little bit outside for the Kiosk because there was a line inside. Once inside, the folks ahead finished in a breeze except for one person who got agitated and flipped a chair. Paid additional 2.1% for the convenience and got my renewal. Place is clean as well as the rest room.

Review №82

2023-01-31 00:31:37

When you make an appointment for driving test avoid traffic rush hours. You can ask any question before taking off, the examiner answer your question patiently.. my examiner was a lady she relived my Strass during the test.I passed !

Review №83

2023-07-29 01:05:03

It was crowded, but it moved; I went after 3pm. Womens restroom had no toilet paper though; I informed them before I left.

Review №84

2024-01-09 18:03:15

I was very happy with the service and how fast they got to me

Review №85

2022-11-24 00:32:20

Annie was beyond rude & very uptight. I couldn’t even ask her a question because she would say I’m not done yet or I didn’t ask you that. Like wow being nice is free! I am so upset of her poor behavior & attitude! Overall poor customer service!

Review №86

2021-06-08 18:50:30

Times have changed. I havent been to the DMV in at least 10 years and I definitely recommend you have an appointment. Service is so much quicker. I made my appointment a week in advance and I didnt have to wait in the long line. I was in and out in less than 30 minutes from the moment I arrived to the time my business was complete. Their people skills still need a bit more improvement, however the process was quick. This is great especially when you have things to do and dont want to waste an entire day. Definitely make an appointment!

Review №87

2024-06-12 23:59:26

How long does it it take to take a picture? like seriously…

Review №88

2022-06-14 09:06:52

Efficient, clean, and lines go by faster, and security is friendly! Hopefully if you want to take nice ID photos you get the young man working there, because the older crotchety woman who also works there hates that you put effort into your appearance and will purposefully scream out another coworkers name to startle you so you make a weird facial expression just as the photo is taken, and will refuse to retake it for you.

Review №89

2022-12-20 17:20:37

The only DMV thats had me in and out efficiently and in a timely manner. Good customer service overall and a pretty knowledgeable staff. Been here at least 3 times and each time has been consistent. Never thought Id see the day where I was giving a DMV location a positive review.

Review №90

2023-04-11 19:53:30

Came here one morning. Took 1.2hrs from checking in to getting my number called (no appointment). Staff I interacted with were all helpful. I’d come back to this location.

Review №91

2023-03-22 13:25:33

Best Dmv office I ever been to. Everyone was very helpful. Too bad I didnt get employees name tag. She was great including her boss.Keep up the great work.

Review №92

2022-06-09 17:25:37

Dreaded the long lines and crowds of people, but I was dismayed! Based on past experiences, arrived way early for my *appointment* (key), there was no one in outside check-in line, got checked in immediately and given a number, barely sat down inside (practically empty?!) when my number was called! In and out in maybe 15-20 minutes! Best advice: do everything online -- including making the appointment, upload your docs and take hard copies of everything with you as backup.

Review №93

2019-01-28 21:31:20

Theres something horribly wrong with this business model. I would ask for a refund of the three and a half hours of my life back if I could figure out which line to stand in.

Review №94

2023-12-19 20:09:19

Dont ever go there in the afternoon its the most ridiculous and busiest thing

Review №95

2023-10-20 21:28:12

Bought in my birth certificate and mail with my address on it and I was able to get the real ID. Please please dont leave any documents behind at the DMV they will send them to Sacramento to be destroyed. Which I think is stupid just mail the documents back to the person instead of them being destroyed. Do better DMV

Review №96

2022-09-05 10:57:59

Got my drivers license here. The staff was nice to me and my drive instructor and they even had the generosity to ask us for time for appointment. They let us skip the line to get the drive test done. Also the Examiner was very easy going.

Review №97

2024-01-30 00:51:22

I can’t get in DMV at 4:30, that why this dmv was 3 star. It was terrible DMV.

Review №98

2023-04-19 02:06:38

Was helped by Joesph and another lady in the front and they were awesome. I never thought in my life I would write a positive review for a dmv. This dmv is always packed and they handle it well in a very calm and courteous manner thank you again.

Review №99

2022-09-14 19:50:35

I came on a Wednesday ( No Appointment) for New DL# for my Son. It was quick (as long as you brought the proper documents). Surprisingly friendly and Fast. Took me less than 45mins including taking DMV photo. And this is the cleanest DMV office ever!

Review №100

2022-08-26 00:10:04

Great clean building and awesome customer service, plenty parking space

Review №101

2022-07-10 17:43:49

This day on this branch its busy but settled we waited 30 minutes then my sons number called process went to a room to take his written test about 28 minutes he got his test done & passed.all clerks are helpful line were always in order a little faster that day. So be4 going there make an appt cause u have a separate line from the walkin people.

Review №102

2022-09-11 01:35:56

I wanted to say that this place has done a major turnaround shot out to Rosa the boss lady is so awesome so sweet I must say hands down best customer service ever. And I want to say thank you to Eddie for looking out on my photo. There was one other gentleman I didnt quite get his name but offered me the best tips shout out to you thank you guys for everything

Review №103

2021-08-16 17:40:53

Really fast service for a real ID! Made an appointment to, somebody in front of the DMV checked to make sure I had the right paperwork and appointment, and let me in. I barely sat down before they called me. Probably took 10-15 minutes to input everything, took the picture, and was out of there. I say, 20 minutes? That was awesome and everyone was very nice. It was relatively empty and everybody was space pretty far apart, masks were on except for taking pictures.

Review №104

2021-12-31 23:52:12

I had an appointment. The computer system was down. I waited in the appointment line. The system was down for about an hour already. After waiting and waiting, everyone was told that they could wait longer or leave. Some of us waited. Eventually, everyone was told to leave and that the DMV was closing. The computer system was down. But, people who were there for things pertaining to their registration could stay, thats a different system that was still working. Also, people who were there to use the kiosk, could use the kiosk. I felt sorry for the gentleman employee who was standing there outside telling everyone who was approaching, that the DMV was closed except for registration and the use of the kiosk. Having to repeat that all day long. The two security guards assisting outside were very helpful also. The staff inside of the DMV and outside, were very patient and very helpful. It was a beautiful sunny day, since it had been raining nonstop for several days. The air was fresh. Ill have to reschedule another appointment. All is well. Happy New Year!

Review №105

2022-12-29 18:06:13

I never thought I would review a DMV. Moreover, I never thought I would positively review a DMV! Especially if it took me two trips to get everything sorted. But here we are.We had a complicated task of transferring a car title while changing the mailing address for that title, for my sister who wasn’t with us there in person to do it. Holly and Lourdes at the DMV were incredibly helpful in walking us through every step of a very complicated process.Also, we went on a Wednesday and Thursday morning and only had to wait about 20 minutes to be called to a window each timeS Everyone we interacted with - from the line attendants to the window workers- was nice and helpful. So much better than experiences in LA/Beverly Hills.

Review №106

2022-10-12 19:35:42

As every typical Los Angeles Metro area DMV is…. Full and long lines. After nearly 25 years of driving and with all the modern technology out, one would think this process would improve significantly. It just went from less wasteful paper ticket tab which is smaller than a business card, to a far more more wasteful half sheet with no real benefit from the additional information on it. May as well place an advertisement on it and make some money to be honest as there is so much available room to be had.Unfortunately, the wait remains the same if not longer and 25 years ago. So sad to see time has not made any significant improvements for those having to physically come in to perform their transactions.

Review №107

2020-05-29 01:54:05

I was nervous to go take care of my Real ID, but from the time I showed up to the time I left I felt safe. The personnel were all wearing safety gear, they maintained a good distance, the inside was well spaced out and looked clean. Everyone was very helpful and seemed to be adjusting to the new normal. Thank you for making this process an easy, safe and quick.

Review №108

2024-01-08 23:41:39

While taking driving test Said to stop and park then said don’t park there didn’t specify if talking to me

Review №109

2024-01-05 05:03:03

Theyve improved. They have an alright system.

Review №110

2020-05-30 02:05:36

In just a few words, boy am I glad I made an appointment! The appointment made everything so easy. In and out in a total of about 20 minutes. And that was only because they made me sit and wait about 5 minutes for my picture to be taken. Other than that it was perfect. Lots of social distancing in place. Only about eight or nine people inside the DMV other than workers. Obviously not sustainable long-term, but it was nice.

Review №111

2023-04-04 16:22:25

The attitude of the test and test front desk staff is not good. Doesnt the DMV system have a memory? I went two days in a row, there was no information in the system, and I had to re-register and queue up again. Suggest to go somewhere else with less work for them.

Review №112

2023-03-28 22:01:00

West Covina DMV field office is the worst service in LA county. They are rude and disrespectful and hypocritical they don’t respect the Patriots. The management team lead by Their main supervisor Angelica is inconsiderate and cold blood as they come. I got accuse of cheating on a exam that I did not do and they will not listen to my responses and escorted me to leave the facility. I felt mistreated and discriminated and profiled so if you very have issues or business at the DMV from my experience do not use the West Covina field office.

Review №113

2021-12-30 19:35:14

I Was only there for 25 minutes, which is a record. Rainy day might have something to do with the line being low. Overall cleanliness was very good, security and employees were just fine! Plenty of seats, social distancing, and interesting facts on slideshow on the monitor. :-) Good Job Dmv

Review №114

2021-01-27 19:02:35

Well got up very early to get there at 6:30am. It was freezing.. finding out they opened at 9am.. there were still alot of ppl in a long line. We had to make an application inside on computer at 7:30am than get back in line.. the women and men attended everyone very well it was organized and sanitize as people move around.. they also take your temperature at the door. Restrooms very clean.. it was fine everything went well for us.. considering the freezing weather....

Review №115

2023-09-08 19:25:16

This place is so ghetto some of the ladies there are not professional at all they need to hire another set of ladies the ones in front have no respect there classless women dmv could do better

Review №116

2023-08-18 19:38:20

This place is the worst. Two hours and still waiting to take a written test, RIDICULOUS! No parking, and you can’t park anywhere near the area. I can see why this place was shut down years ago.

Review №117

2022-05-16 21:30:04

If you have your application online completed, and the correct documents, once you get your ticket number, its usually less than 30 minute wait to get called to window. If you dont have application completed, you get ticket and go to computer to do application. If you have the wrong documents then you need to come back. The website is very helpful and tells you everything you need to know. For your car registration, have you smog done first. It makes it faster.

Review №118

2019-08-14 23:08:37

I went in today to exchange Vanity plates with an appointment. I called in to be prepared on all paperwork needed, when I finally got called by the way “after having an appointment” you still have to wait.The front desk personnel told me I was missing forms. I explained to her that I had called and that was told what was needed she told me she couldn’t do anything. I asked to speak to the manager and that’s when things turned bad quickly.RACHELLE, who is apparently a manager here has zero customer service. I explained to her that I came prepared with what I was told I needed over the phone. She gave me two forms that needed to be signed and told me I would have to come back. I explained to her that the other party (my dad) could come now, I told her he was in the parking lot, she rudely told me I had to get a number if I didn’t have the forms now. He literally could walk in and sign them in moments. The forms were so confusing so I asked nicely if she could show me how and what information the forms needed. She rudely literally pointed at random areas on the papers and walked away quickly just completely disregarding me.The lady who worked at the window I was standing at with the forms, just so happened to be coming back from lunch. She was so nice and helped me fill out all the forms which she herself told me the verb-age was very confusing. She also told me I could quickly have my dad come in to sign the form and she would finish the process. While my dad was signing the form the manager, RACHELLE, went on a total powertrip and basically told her not to get involved or question something she says. Which ROSANNA, the nice lady, had no idea that she had even had talked to me before her.I ask myself don’t people who are in management want to provide the service they are paid to do and should be an example to those working under them of how to approach situations.I wasn’t asking for special treatment I was upset because I called and was never told about any additional paperwork I needed. I came in as an appointment that I got since July, and I still had to wait. And for her to go on a complete power trip because someone actually helped a customer correctly just shows that all these poor managers who care more about their ego than doing there job ARE NOT MEANT TO BE MANAGERS.Thank you ROSANNA for actually considering customer experience, and putting yourself in the shoes of the customer. Because having people come back twice because they are misinformed is not always the customers fault. And if she wouldn’t of helped explain the forms which are so hard to understand it only creates more traffic of people having to keep coming back for details that could have been clarified if handled correctly initially.People always talk so negatively about the West Covina DMV and now I know why. They have the wrong people as managers. Leave your ego at the door ROCHELLE. Help those who need assistance after all that’s your JOB.I am upset I even have to take time out of my day to express this but I run a business and I truly appreciate people like ROSANNA who actually take their job serious and are there to provide a service that they are proud of.

Review №119

2023-08-31 21:51:21

Slow service but staff was nice. Many staff members were bilingual, and I overheard conversations in English, Chinese, and Spanish.

Review №120

2019-09-10 17:13:41

They need to be more polite and calm. Not grouchy and mean. Have some patience too. Answer questions without ignoring them, just plain rude. Only one lady in there had the patience and good qualities of handling peoples situations. I dont know her name but she was so helpful. :-)

Review №121

2022-05-11 02:25:56

The workers are not kind and friendly. They should look for another job less customer service. The government should provide better attention to the costumer. They should remove all employees who do not provide good service. We pay to have good service.👎👎

Review №122

2023-05-18 20:17:14

Rude and arrogant examiners. I can tell they just want to finish the job instead on do any help. Seems like they do not understand I pay for their salary.

Review №123

2020-07-13 19:56:40

I was in and out in under an hour! Havent been there since the remodel. Looks nicer and runs smoother. Usually I dread going into the DMV but this time was different. They take social distancing very seriously in there. There was less than 100 people inside including employees. Hopefully it stays this smooth after this pandemic passes.

Review №124

2023-06-22 20:12:10

This is a very garbage DM V. When I first queued up, he needed my i94, and I provided it. My i94 came over and said I needed my i20WINDOWS8 clerk, which is very garbage

Review №125

2023-05-03 19:21:08

The system this DMV has is awesome... They are super fast.

Review №126

2018-01-09 21:47:08

The only reason they an okay review was because the lady who helped me was nice and courteous. The guy “wrangling” the people coming in was rude and I don’t care if you’re busy a hello how can I help you? Is not that hard to say. In and out in 20 minutes, that’s because I had an appointment.

Review №127

2023-08-31 22:20:21

Very rude and thinks i didn’t speak english so she was saying that i’m just standing there and she needs to get to the next costumer

Review №128

2024-03-22 01:20:34

Worst service you would ever get :)

Review №129

2021-06-01 22:32:21

Nice peoples but not effective I went there I didnt get what I want . The people there too slow they move slowly a one of them was drinking hot coffee behind the counter is this allowed. Arent they taking breaks? They need to hire some guys instead of the lasy women I am Shure they make good money but they take the job for granted

Review №130

2022-10-07 23:26:09

We had a driving test for my daughter. The woman at the window was arrogant and rude to me but I said nothing about it to my daughter so as not to influence her or make her nervous. After my daughter’s test she that the instructor was arrogant and rude to her also. Of course she didn’t pass. We’re going all the way out to Rancho Cucamonga for the next test. Enough with this office. Arrogant government bureaucrats…….jerks!

Review №131

2021-08-06 18:37:43

Security is extremely rude and unhelpful. More often than not, different staff give me different directions only for me to be yelled at by someone else. Was called maam by an old lady working security, and since Im not a woman, I didnt realize she was talking to me, so she got more aggressive. By the time I cleared up the misunderstanding, other security staff and everyone in line were staring, with another staff member telling the old lady Its okay, I said the same thing instead of just apologizing for the hassle like any decent person would. Only reason I feel okay with leaving 1 star at all is because people behind the desk are usually plenty kind.

Review №132

2020-08-04 06:26:24

I took my permit test a while ago and kind of expected it to be a long wait (about 2hrs) so time didn’t really concern me. I never had trouble with staff, but I did see one of the staff be very rude to an old man who was also taking the permit test. She desperately and angrily told the man he had to either take the test written or on computer after he changed his mind on what platform he would take the test. Still I had no problem with the staff, I just had everything I needed to continue on with my appointment.

Review №133

2020-11-13 00:20:35

Took time off work to take care of a transfer of ownership. Got there at 3:30pm and was told to come back the next day as they were no longer taking walk ins. They close at 5:00pm. That should be more then enough time. Not very happy because now I have to take more time off to go in the morning.

Review №134

2019-07-19 20:21:34

Had a 2:20pm appointment for behind the wheel driving test. Didnt take off until 5pm. Thats a ridiculous amount of time to wait for an appointment. One Staff member had mentioned they had overbooked appointments for the test which seems quite absurd that something like this could happen. Staff were overall friendly or indifferent. Only positive thing I could say about this place would be that the security guards were friendly and helpful in directing us on where to go.

Review №135

2023-06-07 01:51:49

Customer service was greatHad an appointment only waited 10minVery busy and hard to find parking though.

Review №136

2022-11-07 23:15:27

Went to this DMV to get a permit for driving and the lady “wish I knew her name” was at Window 15 on 09/30/2022 around 3:45pm ish very rude, unprofessional, racist and saying that I didn’t have a 2nd proof of my home address, already saying that she wasn’t gonna print out my permit without a 2nd proof a address but printed out thank god instead of making it difficult and a big deal, she should be either replaced or be on placement to leave if she shows that exact same attitude with other customers trying to get their permits that did theirs online, definite a zero star for that scumbag.

Review №137

2022-09-22 17:27:48

This place is to service the people, instead this is more like a death Row Jail. The service was horrible especially the lady at the door, she is like never been feed, no smile, bad attitude, unpolite, and rude. She refuse to answer any question, just give you a number and wait in line.

Review №138

2022-08-12 14:22:45

There are number of very friendly and nice people but some others just making jokes around and focus on their personal conversation while we wait to finish our business in dmv. Those people make mistakes and made me to come back couple times. Wasting lots of my time..

Review №139

2022-01-13 23:50:06

So rude and disrespectful. I honestly couldnt believe my ears with the amount of disrespect Ive heard some of these DMV workers treat the elderly who also struggle with English and are unaccustomed to using computers. I was yelled at by another employee because they overlooked something trivial that somehow became my fault. These same employees also wouldnt stop gossiping in front of the clientele without even trying to lower their voices. Ive had multiple friends who have also experienced the same amount caustic and derisive behavior on different occasions. We have all agreed that even though this is the closest DMV to us, its not worth the amount negativity this facility gives, but I can only assume that those employees will only be gladder with less people frequenting their location without any repercussions.The extra star was only because of the very few kind employees, I hope they never grow to be as cynical and hateful as their coworkers. You made my excruciating visit just bearable enough.

Review №140

2022-09-28 05:46:05

Was a surprisingly decent experience. I always thought the West Covina dmv was one of the worst, with its long lines and rude staff. Everyone told me to go to El Monte but I guess the tables have turned... Had to go get my Real ID drivers license. Filled out the form, did the checklist, and uploaded documents online. Went to the West Covina DMV without an appointment. No lines. In and out in 20 minutes. Heck yeah! 🤙

Review №141

2022-01-11 06:52:39

Absolutely horrible attitudes from the people employed at this DMV. They do not care to help you at all either. I came here with an appointment, waited an hour in line just for them to tell me to wait in another line for another hour. Then i filled out an application and had to wait ANOTHER hour to be called again to find out that i couldnt get anything done today. These people are so unorganized, they couldve at least told me what i needed in order to get finished with what it was i had to do in the FIRST line i waited in. Bunch of idiots... i highly recommend that you save yourself the terrible misfortune of dealing with these people at this location. They have absolutely no compassion for anybody, not even the elderly. The staff outside were talking so rude to the elderly when they had questions to ask. Out of all DMVs ive ever been to, the staff here are the most miserable, rude, angry ive ever experienced. For Gods sake, if you dont like your job then quit, and if you dont like helping people then maybe this isnt the right profession for you. Unbelievably unprofessional and disgusting...

Review №142

2018-12-26 18:57:45

***Horrble time! The wait times are super horrible. I looked them up and it was a 24 min wait. I looked it up again when I was in line. It was 29min. By the time I got a number it was 1 1/2hours later. Then the waits after the number2 fiasco was 47min. The line monitors are awful and incredibly rude. It is almost as if they take the no threatening employees way too far and go above and beyond to be rude since you cannot say anything to them. Im also a SEIU union represented employee and would NEVER treat my clients the way the DMV does.I guess my question is. How do they guesstimate the wait times?

Review №143

2019-05-01 16:12:38

Lady with the glasses at the front table doesn’t know what she’s doing. She said the paper work I hadn’t would be fine but they ended up sending me home due to me missing a paper that the lady said I was good without. I spent 2 hours for nothing and another 2 getting back in line. Lady should be informed to the max.

Review №144

2021-02-09 20:54:08

This place is run about as well as youd expect during a pandemic. Theres about 5 different lines marked off, only two have signs marking what theyre for. I was told to wait in 3 different lines by 3 different people, and they were all wrong.One woman let several people go in front of me despite me having an appointment. When I told her I was not only there before those people but I also had an appointment, she got real snappy with me and said Im not entitled to go anywhere. This is after she was told she had people waiting to take a driving test and responded with they can wait a while.They also required me to take my mask off to take a new drivers license photo. I asked if they could reuse my old one because I have a medical condition that causes a high fatality rate with covid, and I was told theyre required to take a new photo every time.

Review №145

2022-02-23 03:00:59

As far as DMVs go, West Covina DMV wasnt that bad. The service was as helpful as customer service could be. I saw patience while assisting customers, I seen a much more less, stressful environment than Ive seen at other DMV offices, & I seen an office that was productive for both the agent & the customers. People were being courteously assisted & getting things done in a timely fashion. It was a pleasure to see & experience at the usually dreaded DMV.

Review №146

2021-07-13 23:53:33

Get there for renew my ID at 3 and I finish everything at 3:30. The lady at counter 20 is very friendly. But the lady take picture for me work irresponsible, she didnt wait for me to prepare myself before taking picture, just told me look at the camera and dont asked me if Im ready or not. So give 5 star to the lady at window 20

Review №147

2021-09-14 21:02:45

You might be surprised when I say, I walked in took care of business all in about 20 minutes in-and-out . Everybody I spoke to was pleasant eager to help without attitude at all !! simply amazed.

Review №148

2021-02-24 23:31:35

Experience was good except for initial contact with intake agent. She had poor customer service. My 16yr old was taking his drivers test and he was afraid that the people he would have to interact would have the same bad attitude. However, she was he exception. The agent inside was pleasant and helpful as well as the person who gave him the drivers test. Good experience overall.

Review №149

2020-07-16 22:02:01

Efficient staff was helpful, pleasant, polite. Facility was properly prepared for Covid and compliant. Calm and orderly patrons were respectful of social distancing for the most part. Got my business completed and left feeling uncompromised.

Review №150

2022-12-14 21:35:50

Really a surprise. No wait time, fast parking and so fast, very courteous and very friendly service from the receptionist, the DMV REPT AT window 21, Camera lady and issuing lady for interim DL. Thank you very much and really appreciated. You know who you are. 12/14/22 end 1300H

Review №151

2023-06-17 00:21:31

Actually they have better service than I expected, it is full most of the time but making an appointment makes it way easier...👍👍😁😁

Review №152

2021-01-23 01:46:24

I completed my sons application online. The website told me to get there before 4pm and I would be seen.I got to the office at 3:36pm. There was no line but I was told we could not be seen because we did not have the paperwork printed out. There was no option to print the paperwork out. I was told I would have had to shown up before 2 to be seen.I went over to Whittier a 30 minute drive and I got there at 4:20pm. They looked at my paperwork and took me inside. I was at a window by 4:30. My son could not take his test because the paperwork had to be completed by 4:30pm. Which I understood because of the time restrictions. I told the clerk at Whittier what happened and the person said yeah, West Covina is lazy.If I didnt go to West Covina in the first place my son would have taken his test. I should have known better to here. Every time I go here the service sucks and the employees seem like they hate their jobs. I only went because I saw there was no line. Never again.

Review №153

2013-07-25 05:27:47

This place is horrible. First of all it is very packed every single day of every single hour so if you do not have an appointment, you will find yourself waiting for a VERY long time. Second of all most of the people working there are very rude and have no patience what so ever due to my many experiences over there. Lastly I honestly suggest you DO NOT take your behind-the-wheel test over here. They are supremely strict and unfair to some of the rules. I failed twice here for the dumbest reasons and one of them reasons being associated to one of the instructors. There is this fat man who wears short shorts and has glasses. He is the worst instructor there. In fact they should fire him for his inconsistency to the rules and ESPECIALLY not being fair to myself. He failed me and did not let me finish the course and even wrote a comment about something he did not do to prevent something. He doesnt deserve his job and I highly recommend not going there mainly because of this guy. This is just a warning to all the people who want pass safely and fairly.

Review №154

2023-05-26 23:33:51

No pandemic or pandemic customer service has not gotten any better. Its a shame that 3 DMV employees tried to help me as best as they can. Then came Sara, to the window, to ruin it. She was rude and showed no initiative to help resolve the problem not did she care. Instead she dismissed me back to the front to start the process all over again.

Review №155

2019-06-12 00:18:58

The staff and rent a cops are extremely rude. They are not helpful, Ive come multiple times to this location for different things needed this year and not once have I had a successful turn out & no one provides accurate information. This place is a joke. Id rate this place as a zero if that was an option. Im also reporting this place to their highest management in charge. Perhaps the staff needs better training.

Review №156

2021-12-10 18:46:56

First time going to this DMV office and was pleasantly surprised with how everything went. I was renewing my driver license and had to go to take a new picture. I was in and out of the DMV in about 30 min on a Friday morning. Everyone that I had to talk to at the office was really nice and it made the experience a lot better than other times that Ive had at other DMV locations.

Review №157

2020-07-29 00:57:31

Better than expected on 7/28: Expected at least 3/4 of the day to renew DL. Went there at 7am, 1 hr before it opened. The line was long already. After 8am, each of us was given a piece of ‘appointment window’ slip. Mine was 11:30. Relieved that I could go somewhere else! Came back at 11:30. Got in and waited in a line of 3 people. Did the application and got another ‘’number’ “G095”. Was instructed to wait outside for 50min while monitoring online how many spots were in front of me. I could’ve gone somewhere else but decided to stay nearby. Was allowed to get in 5 spots before my number. CompleteD the whole renewal process around 1:30. Overall better than expected, and the DMV personnel have been helpful.

Review №158

2019-05-05 00:13:51

I had to stand 3 hours in line in order to get processed my ID and finally when my number G230 supposed to be called.they skipped.and they called.G238 instead. I went to the nearby security officer and she advised my number will be coming very soon but I lost.my patience when my no (g230) did not called until G450 came on the board and went to talk to the manager Rachel. And, I notified to Manager Rachel but instead of an apology she blamed me.that i skipped the number when called and i was lying.Well, even I had skipped the number (which i am 100% sure I never did) she should have been finding the ways to help me, unfortunately, an employee being fed from our tax dollars never things to be helpful to the customer she supposed to help.

Review №159

2021-03-09 19:10:56

Dont waste your time about doing their work on the page, when you are there they send you to the long lines, even though you have probe and confirmation from all the work you have done. They said they dont care (Why on the page shows your waiting time will be shorter) Virtual work is not worthedMaybe the people outside need training, they dont have idea what are they doing.

Review №160

2021-07-13 21:30:24

Super slow even with appointments. Instructor can be very nitpicky. With appointment, we still waited over 1.5 hour the first time. 2nd time its 45 minutes. Inspector took points off for going 37 at 40mph. Supposedly, you have to go at the exact speed and not under. Its not a limit according to the inspector. Drive failed the test because it happened multiple times. You have to drive at the limit, not under.

Review №161

2021-09-29 20:42:29

Pleasantly surprised! The staff is super helpful (thanks Jenny) and friendly. The wait wasnt long (I didnt have an appointment but had all my paperwork).

Review №162

2020-08-11 00:22:05

First and foremost, I understand we are in a pandemic and the DMV has had to accommodate to the county/state guidelines. However, you cannot expect customers/guests to know how the lines/ check ins work if the workers are not clear and helpful in directing people, especially if they differ from the usual. Of the five people that we interacted with, only one clearly explained what to do and what line to wait in and what to have ready. When asked others to clarify, we were met with rude and unclear answers, more confusing and sometimes conflicting information, sometimes even just pointing. Every worker except for the one was rude and condescending, while I was trying my best to stay calm and follow rules as to not make anyones job harder. Was told to wait against a wall, but not told to hear out for a number that could barely be heard. Not to mention there were workers outside who were supposed to update a whiteboard and were 4 numbers behind, messing up the customers and workers inside. We understand you are exhausted,overworked and underpaid, but you cant expect a customer to be understanding when the worker is not giving good customer service or even the bare minimum of explaining what line to get into. I am dissatisfied with the service and would rather drive out to El Monte, where I have always had better service.

Review №163

2022-08-08 21:40:31

Professional staff and keep trying new ideas for how to make the wait less miserable, it sucks alot but thats because its a DMV, as far as a DMV goes however this is definitely one to aim for, just avoid busy hours and make an appointment like at any DMV and youll be fine, did I mention, if you go to the DMV, MAKE AN APPOINTMENT! it will make your life so much better.

Review №164

2021-06-08 15:23:50

Props to the employees at the DMV. They had a line outside before 7:00, broken into several lines depending on why you were there. The one who screened me at the front door was professional and friendly - when they opened the door at 7:00am. Then the woman who took care of my business was a trainee, but her trainer was right there with her (at a proper distance) explaining everything and checking her work. They too were professional and human - a giant departure from the automaton DMV of the past. Im guessing that the employees are happier now too. I was done and out the door by 7:16.

Review №165

2024-01-18 03:01:35

I got there at 2:20 left 5:30

Review №166

2022-10-11 13:50:27

I had to give a 1 star because I have no other option. I been to different DMVs like Pomona, Rancho Cucamonga and San Bernardino(by the way, they give you a great service)... Its always this DMV that gives you a bad services. The way they talk to you is so arrogant and rude, treating you like if you are ignorant.Plus, they give you an appointment and you still have to line up and still have to wait to be called. Its insane!

Review №167

2022-01-27 23:20:32

I was supposed to take the behind the wheel test at 1:40 and ended up taking it at 3:00, really bad coordination plus the WORST attitude I have ever had before. The old woman that went with me (I think her name was something with Norma) shouldn’t be working on an environment that involves people if she doesn’t want to, definitely should fire her.

Review №168

2022-09-02 23:38:50

Things sure have changed. Last time it took forever to get inside. Today in and out without an appointment hour and half. Biggest part of wait was I had 40 people ahead of me. After paying out in 10 minutes. I went to dmv at 3pm on a friday

Review №169

2018-05-25 21:30:10

Two stars because the line was ridiculous. I waited four hours in line outside and they were only calling in 1 person at a time until a different security guard showed up and took in 5 people. Passed my written test here and the woman at the desk was very kind and helpful.

Review №170

2020-10-11 19:34:20

I understand that due to covid, places are learning how to run operations in a new way. But the disorganization is only adding to the already frustrated people. They have employees all over the place, one minute inside then back outside. I was told 5 times to move from where I was standing when it was an employee that told me to go there. Theres no guidance on what area is what (outside), people are scattered everywhere, cutting... If you need something done, try to do it online or give another location a try. If you dont get their early, you wont be seen. I heard an employee telling someone to make an appointment online when their not even doing that, theyre only seeing people with past appointments that were put off due to closures??

Review №171

2024-04-09 02:57:17

Not bad waiting 45min

Review №172

2019-07-10 22:29:55

Man in window #7 was extremely nice and helpful. Woman in testing area #26 was extremely rude and mean. My father who is 73 who doesn’t understand English very well, tried to take the written text and asked about sitting down in handicapped. She was impatient, and sent him to fill out the application again. I told her he has already filled out the app, and he needs to take the written test. She yelled at me and told me to step away, and said he asked to fill out the app again. I told her he didn’t speak English well and was asking to sit in handicapped. She told me to calm down and she is only accommodating him because he insisted on filling out the app again, and she already told us to wait. What a rude, inhumane person. She doesn’t deserve the job that’s supposed to serve others. I’m going to try to find out her name.

Review №173

2019-07-18 20:39:32

Wanted to ask a quick question that would not even take 1 minute. Staff in front refused to even acknowledge me. Waited in line and saw other people try to ask questions and a lady in front ran inside saying how everyone wanted special treatment just for asking questions

Review №174

2024-06-26 18:59:55

Very. Good

Review №175

2023-02-25 16:33:23

Very bad place to do any services. Very rude workers. Nowhere to sit really crowded and for me being handicapped was a terrible experience.I would have given the West Covina office a zero star but you have to choose at least one

Review №176

2020-10-02 13:56:41

I visited the DMV Friday approximately 3:30pm because registration services needed are not available online. The employee at the ticket window was extremely rude to me telling me that I had to be there in the morning to get a ticket and that there are no more. She added that she could not help me. I asked her When was the last ticket given? She flipped out and told me to not cut her off. I was bewildered and so were others around me. A supervisor came out and apologized for the other employees actions. The service system must be updated. It feels like one is just an animal there at the DMV. I am definitely not looking forward to my next visit there that is not by choice.

Review №177

2021-11-06 23:38:15

Arrived on Friday at 11:30a.m for registration renewal...what no line outside? Unbelievable. Super organized. First window. Then assigned a number. I was next. Am I dreaming? In and out in 15 mins. Definitely 5 star in my book 👍

Review №178

2023-09-03 16:32:44

The clerk that assisted me was mocking me when it came tapping my information on the pad. She was very rude.

Review №179

2020-03-07 15:54:16

I think this is the best DMV Ive been to thus far -- I had a great experience overall. I felt that the security guards were firm, but friendly - not demeaning or drunk with power. I felt that the staff did their best to organize and accommodate everyone who came in through the door, even though their computer system was down.Understandably, long waits are part of the DMV experience -- but I truly believe its because there arent enough DMVs around to accommodate the millions of people in LA who need to access DMV services. I arrived at the DMV after work (around 3pm) and waited a total of 2 hours. But I expected that I would wait awhile, so I brought a book and a flexible/positive attitude. Hector Diaz helped me at Window 2 and he was very friendly and professional. He was empathetic to my long wait so he helped expedite my vehicle verification (I had just bought a new car and was transferring my title).I dont think theres anything else the workers can do to expedite the processes. Remember: they are dealing with thousands of people a day. I think the best way to enhance the experience is to go with the flow. You can also do yourself a favor and make an appointment ahead of time if you dont want to wait more than a couple of hours.

Review №180

2023-06-28 19:40:15

A lot of parking spaces. Waited a little bit as they were busy but once at the window it was easy. Tip: just make sure all the paperwork is in order to expedite the process.

Review №181

2017-07-07 21:35:24

Surprisingly fast !. I did not make an appointment and there was a long line outside. within 30 min, I was inside the office and called to the window in 15 min. I was there for driver license renewal, took the test etc. The whole process from arriving & leaving took only 2 hours, very good for some one who did not make reservation !.

Review №182

2023-01-05 08:44:58

All the clerks that I met today were friendly and behaving well.I felt that my waiting time there went fast and smoothly. Thankyou DMV.

Review №183

2019-04-22 22:34:40

I went here today without an appointment because their next available open schedule was more than a month from now. Fell in line at about 830am and finished registering my car and applying for a license around 2pm (1hr break for lunch, for me). The staff was helpful and patient.

Review №184

2021-02-18 22:12:16

I filled out my license renewal and real ID application online and scanned the needed documents in advance of coming to DMV. It helps to reduce the stress and time of getting this process completed! I spent an hour once I arrived at DMV-West Covina to do the final step of activation. There was a screener working the short line for appointments outside the building who checked to be sure I had all the correct documents in my hand. He was very pleasant and helpful. (Note- the line for non-appointments was long at about 8:30 am on the day I went). Once inside it is the usual processing of a DMV office. Safe spacing for COVID-19 is marked off with circles on the floor. All in all it was a good experience for a process that is required in order to drive and travel. Everyone did their job efficiently & politely at this DMV.

Review №185

2023-10-10 22:41:46

Today was the fastest time Ive ever been in and out of the DMV without an appointment, since ever!

Review №186

2020-11-26 03:43:04

I got hollered at for trying to walk inside, I didnt know the screening process that needed to be done first. I didnt need to be scolled like a child... but once I spoke with the next employee, he was SUPER nice and EXTREMELY helpful and non judgemental. Everyone else we worked with awesome.

Review №187

2016-09-28 21:22:55

3 different employees gave me different information. Even after I went back for more documents, another employee said to come back after a certain date. I suggest you Google your questions first, then rely on their experience. Time is precious. *employees: you are being paid for a service. If you dont like the job, there are others that would love to be in your position*

Review №188

2020-07-17 01:49:25

Eventhough they Do Not have enough people working Theyre doing an amazing job even when the heat was over 90 F. They were working outside and trying their best. The Mgr. Was really helpful with his people So God Bless you all. Respectfully Sal A.

Review №189

2023-03-24 16:14:05

DMV is very efficient right now ! 👍Replace my driver License with real ID,I don’t need to wait, Only in 15 minutes all done.Prepare all supporting documents ready.

Review №190

2021-01-04 22:22:26

We completed everything but still have to come in person to finish the application. We arrived at 2pm & they refused us to come in because they close at 5pm even we have an appointment. They just standing outside talking to other employees. There total 6 employees do nothing. Out tax just pay them to do nothing.

Review №191

2018-11-01 21:15:58

Rude staff (except for security officer at the door). Getting upset at customers because THEIR fingerprint machines do not work properly. Tried 3 computers and neither was able to capture the fingerprint.Changed to ⭐⭐⭐because the lady at the counter was very pleasant

Review №192

2022-10-06 20:24:24

The kiosk provided so much ease.I used to spend a minimum of 2 hours just renewing a vehicle registration.With the kiosk, within 15 minutes, business was taken care of.

Review №193

2021-08-26 21:02:14

Very fast, I went there to get my drivers license, and I finished around 30 mins to an hour. I took a bit longer because I obv had to take a test. People were really nice though and communicative!

Review №194

2016-11-17 23:29:31

Lines are RIDICULOUS. Employees are extremely rude and inconsiderate. They ASSUME you dont come prepared, and to be quite honest treat you like youre dumb. Nobody there knows whats going. As I was there I saw minimum 20-30 people getting transferred in/out of lines for such confusing reasons. Employees are UNAPPROACHABLE, and never seem happy to be doing their job. These people need to realize their roles and start fulfilling it correctly. AND dont dress appropriately. This is a business. Not a casual day at the grocery market. DMV West Cove, my advice, HIRE PEOPLE THAT WANT A JOB AND WILL BE EFFICIENT AND HAPPY TO SERVE MEMBERS OF THE COMMUNITY

Review №195

2019-07-12 23:16:25

Wait was long to get in. They keep the line mostly in the shade. People were pleasant. Staff was very helpful, patient and polite. The gentleman at window 7 was super nice

Review №196

2020-08-28 01:39:42

CA driver license renewal. In the midst of lotsa negativity made an appointment months ago. When the DMV was closed by covid they rescheduled my appointment for me. Got a message on my phone, very simple. Appointment was smooth-sailing; in and out in less than 1 hour. No standing in line - the best part. One happy customer.

Review №197

2020-01-17 02:24:02

Just went on a last minute recommendation by the Customer Service i talked to on the phone. Was told they close at 5pm and i can still make it. To walk in at 415pm and renew my late car registration. Was greeted by AJ whom by the way was the best that ever happen. A long line but was assisted promptly, given forms to filled out and even if there’s a long queue... overall was fast and got my sticker before they close. GREAT JOB GUYS!! Thanks AJ!

Review №198

2016-10-05 22:56:07

The employees here are the worst! Im talking about this old lady with curly grey hair and glasses. I swear she is the most rude, bitter person I have ever met. Ive encountered her several times and she always behaves as if you are lying to her or assumes you dont have all your information.The security here are just people at the door thats it! You ask them questions and you might as well ask a wall. Nothing. By the way if you come take a written test make sure you have an appointment and get a ticket number. If you dont you will be sent to a never ending line and face unnecessary attitude from one of the people at the counter.

Review №199

2014-07-21 22:01:35

A typical government facility. No regard for signage to guide the general public to the proper line from out side the building. If you dont make an appointment, have your head examined. Once in the correct line things went quite nicely. Overall not that bad.