Presentation on Map Reviews Nearby

West Coast Dental of Menifee in Menifee

3.9 (199) 30035 Haun Rd, Menifee, CA 92584, United States

Categories

Dentist
Cosmetic dentist
Orthodontist
Pediatric dentist

Location on the map

Menifee, Riverside County, California, US

Phone: +1 951-566-9090
Site: https://westcoastdental.com/...

Opening hours

Monday:9 AM–6 PM
Tuesday:10 AM–7 PM
Wednesday:9 AM–6 PM
Thursday:9 AM–6 PM
Friday:8 AM–5 PM
Saturday:8 AM–4 PM
Sunday:Closed

Edit info

Total reviews rating 3.9

199 Reviews for West Coast Dental of Menifee 2024:

Review №1

2024-03-02 22:47:54

Honestly!, This particular dental place, so far is the best that Ive been my whole life. The dentist who performed my deep cleaning has a feather hand. I didnt need any numbing shots. She pays attention to detail and is very considerate at that. Once she noticed my grimace, she immediately stopped what she was doing and proceeded using a more gentle way. Thank you very much.As for the office itself, somehow my appointment that was set weeks beforehand, was accidentally deleted. I still went to the said appointment anyway and they did their best to squeeze me in without any fuss. It even didnt step on other clients time schedule. Or I was just lucky that there was a small window where they were able to fit me in. Thank you very much to the staff.Parking is no problem. Waiting room has a TV which you can enjoy watching (if the movie choice is to your liking :-) ) restroom available as well.Definitely will recommend this dental place if they are within your dental insurance network.

Review №2

2024-05-08 20:57:39

I finally decided to come back to finish my deep cleaning that they started last year which was a horrible experience with the hygienist back then. I went in today super nervous because of what happened last time, luckily today I was seen by a new hygienist, her name was Mandy and wow she was amazing. Super patient and caring and really listened to me about what happened last time and went out of her way to give me the best experience possible. The way she did my deep cleaning was so smooth and not painful at all compared to last time and I left so happy. She was the best!

Review №3

2024-04-15 20:09:23

I came for a simple extraction of a painful very loose tooth. After waiting 30 mins for scheduled appointment. I then waited 2 hrs to see the Dentist who gave me a treatment plan and surgical referral that I don’t want nor; did I asked for… I told this DDS l am planning 100% implants this summer. I don’t need treatment for expensive services I don’t want nor can I afford.The Dr responded “you should keep all your teeth as long as can”. I am sure preserving my teeth will make me a long term paying customer infinitely… I’m sticking with my current plan …. 100:% implants this summer.This office was a complete waste of my time. Sadly, they refused to listen to my treatment request……I DO NOT RECOMMEND THIS OFFICE FOR ANYTHING !!!!

Review №4

2024-04-22 16:32:37

The worst dental office I have ever visited. Each time I had an appointment it would take over 3 hours to get out of there just for a cleaning. Sometimes even 4 hours. I never had anything wrong and I don’t know why the wait was always so long. I kept making my appointments as soon as they opened hoping that would make it faster, but it didn’t matter. I went to another dental office in the area and had a great experience. I highly recommend to not waste your time going to West Coast Dental.

Review №5

2024-03-21 19:54:05

This is the best place for dental care. You will feel and experienced they are care. Antonio and Dr Gonzales are treat me with caring and concern. They know their job, I know why I telling this because of my bad experiences to different dental clinic, they dont explained what need and dont need. This dental clinic is the best for me to understand what I need to be done .Not only them, another Dr is very good and all in the counter customer services are friendly and helping hard to the insurance authorization, they are not lazy 🙏. Glad I found this dental clinic .

Review №6

2024-03-10 02:05:37

I don’t usually leave reviews rather good or bad but I must say this is the BEST dentist you can find, my daughter is 5 and she has pretty bad teeth, took her to western dental and all they told me was she had to be put to sleep for her teeth to be done nothing about how much cavity’s or nothing and wasn’t comfortable with that so took her here, they told us everything that needed to be done and super nice! Wish I would had gotten the names on who worked on my daughter but she was very comfortable, i highly recommend this dentist

Review №7

2024-03-19 20:20:25

If you value your time, I would suggest reading this.Very disappointed in West coast dental Menifee. I scheduled a cleaning a few weeks back and when I arrived, I waited a little over an hour until I was called back. The office was busy and I could tell so it is what it is. After I was called back, I then sat in a chair for another 30 minutes which seemed to be a little excessive but there were a lot of patients so again, it is what it is. Dentist comes in and looks at my mouth and that was it... Dentist then says I need to schedule an appointment for a deep clean. When I scheduled the appointment, I mentioned it was for a cleaning but waited almost 2 hours for the dentist to spend 2 minutes with me and tell me I need to come back. Okay... I then schedule my appointment for the next day and paid for the full service upfront. When I arrive to my appointment, I didnt wait more than 20 minutes but when the hygienist sat me down, she mentioned my insurance only approved for half of the service. So only half of my mouth was to be deep cleaned and I would need to return for the other half.. I have already left work early for one appointment and took time out of my busy schedule for the second just to get a cleaning done. When I’m told I am only getting half done I questioned it and was told my insurance only covers half at a time.. Okay, so now I need to return a 3rd time just to finish a cleaning and of course there are no open appointments that fit my schedule on a Saturday when I’m off so I had to schedule for a Monday and leave work early, again... Seems insane to me but if this is what my insurance covers then so be it. Well... that didnt sit well with me so I decided to call my insurance and ask why. Their response you could have received the full deep cleaning in one sitting. It is at your discretion on whether or not you want to do half or full. After hearing that I asked again just so I understood correctly and they confirmed I could have received the entire deep clean procedure if I chose to. So, what I’m getting from this is I was lied to and now I need to come in a 3rd time to finish something that should have been finished upon my first appointment or in my case, the second appointment. Also keep in mind, I had no complications or excessive bleeding that would prevent me from receiving a full deep clean. Fast forward to my 3rd appointment. I return, I get called back in a reasonable amount of time and when I’m seated, I’m asked to open my mouth. The hygienist puts something in my mouth but have no idea what it is. Come to find out it’s the numbing agent that’s used but I never requested it. I questioned what it was and she asked if I had it the first time and I said no. she then removed it but I didn’t understand why the first hygienist asked if I wanted it and this one just took it upon herself to give it to me anyways. Before we began, I asked again about the reason why I wasn’t able to get my whole mouth done the first time and I was told the story about my insurance again. I left it alone at that point. Figured it must be West coast dentals way of telling their patients “We don’t have enough time so ill blame the insurance company”. I am an easy guy. If someone told me they didn’t have enough time I would have accepted that and just rescheduled but instead I was lied to? Makes no sense to me.To anyone who reads this. I am not here to bash West coast dental. I am just here to make you aware of what I experienced. I am certain most of us value our time and if that’s the case I would just suggest going somewhere that is a little more truthful.

Review №8

2024-06-07 17:42:55

I actually I actually went to a different dental place and I actually had the worst experience ever. I came back to West Coast Dental because they are professional. They know what they’re doing and they are kind compassionate I will never go anywhere else again..

Review №9

2024-06-14 13:22:37

All the staff is super nice. Needed oral surgery I was super nervouse. Dr .Tung was my surgeon. She made me feel so comfortable and was so gentle didnt even feel a thing. I highly recommend West Coast dental.

Review №10

2024-03-01 23:41:47

Bad experience. They need hire people more professional and know treat customers. Anyone have mistake but they’re not sorry for their problems and try get a way problems for a lot reason. This 3rd time, I’m trying to be nice but not anymore. They should apologize, fix problems even shut mouth and quiet, not try to make customers like customers fault. Teeth isn’t like hair, can grow back when do wrong.

Review №11

2024-01-29 17:18:18

I am super disappointed by this place. This was my first time visiting here. I just saw a dentist 3 months prior to this visit. In my visit the dentist saw me for maybe 5 minutes. He counted “new cavities” and that was it. Didn’t check my gums or anything of the routine I am used to. After the visit they told me I had like 6 new cavities… I just saw a dentist 3 months prior and no cavities. This place has shown me on the very first visit that they are not trustworthy.

Review №12

2024-03-02 00:06:07

This review is for ortho. One of my retainers had cracked from the back but was still working, it was able to do the job. I came in to get a replacement. After I got my impressions, the hygienist threw away my retainer without asking for my permission. When I asked for it (not sure where it was thrown or kept), he gave me another one. All Invisalign retainers have a unique number so that’s how I new it was not mine. It was very unhygienic that I was given another retainer belonging to someone else. My concern is that this could expose someone to possible contamination or blood born pathogens. I will be taking my service somewhere else. I brought this up to the office and all I was told was “I’m sorry this happened”. At the very minimum, I should of been compensated or received another retainer free of charge since the office was responsible for throwing mine away.

Review №13

2023-12-01 01:52:11

I want everyone to know how exceptionally bad they are. I am about to take legal action. They provided mediocre service before, but the real problem happened after I left. I have not been in the state of California since June. I cancelled my ongoing braces services before then and requested my records. I called every week for a month until about September. I needed to get my records for my new dentist. I filled out 2 release forms. I never received my records. Thats not all. Weeks later my insurance maximum was billed by a Doctor. I called that doctor. That doctor has not worked for West Coast Dental for years and I have not been in the state of California in months yet I was billed thousands of dollars. I have called the office and complained, but every time they say theyll call back. I have never received a call back. I have had a former employee call his old managers and ask them to call me back. I have never received a call back. I have twice been redirected by the office to someone who manages finance only to have the line hangup on me both times after about an hour on hold. This company has drained my entire insurance coverage despite not being at their office in months. I can talk to no one who can do anything. I can not get my money back even though it was stolen from me. I beg of you to never go to this dentist. If youve still under contract with them and are forced to see them, while youre there, please ask them to read my comment and return my money. I really need it.

Review №14

2024-05-01 22:28:12

Fantastic customer service, kind, and fantastic with children. I used to have a huge fear of the dentist and after visiting West Coast dental, I still get a little anxious, but Im no longer terrified and will willingly go without argument.

Review №15

2024-02-09 15:31:08

Terrible place... Went in for my new patient assessment and was only asked 1 question while I was there... Are you in any pain? I was only there to see if I could be evaluated for braces... Some lady comes in and and says were gonna do this and that and I had to tell her I dont want anything other than braces and she says ok you need to be evaluated by Ortho... Ok set Ortho appt up for 7am 3 days later... Get to the appointment write my name down and nobody calls me to the back... Waited a half hour and other people were being called back (everyone except 1 person arrived after me) I never got called to the back... Terrible service and not run like other dental offices Ive been to I menifee... Canceling my insurance for them.

Review №16

2024-03-12 17:20:46

The entire staff are really helpful, kind and caring. I am a real baby when it comes to going to the dentist and they all made it tolerable. Thank you West Coast.

Review №17

2023-12-01 17:52:48

This is the worst experience I have ever had at any kind of dentist or doctor appointment. I had an appointment at 8am as a new patient. I completed the paperwork online before the appointment and arrived 10 minutes early. I was not called back for my appointment until 8:50. They did x-rays, about 10 minutes, and then said there were no rooms available for cleanings. I waited another 30 minutes before I had to leave because I was already late for work. I spent an hour and 45 minutes and wasnt even able to get my cleaning done. No one offered any explanation or sincere apology, nor did they seem to care. Im not sure what kind of dentist office expects you to clear 2 hours for a routine teeth cleaning. This was extremely disappointing and frustrating and waste of my time. Definitely would not recommend. ZId give it zero stars if I could.

Review №18

2023-09-18 04:49:22

Exceptional Service! Awesome Staff! I came here with my two kids for a cleaning. We are new patients and new to the area. Including myself and my kids, we had back to back to back appointments. Check-in was easy and they ran on-time at our scheduled appointments. Staff was super friendly and helpful. They answered all my questions. Service overall was fantastic. KUDOS to the team: Michelle, Roberta, Maria and Dr. Sina. We have found our dentist office in Menifee.

Review №19

2021-06-30 22:30:54

Came here to get my wisdom teeth extracted. My lower wisdoms were impacted & the surgeon wanted to ensure it was safe for him to do the procedure and sent me to do an x-ray. Which a previous office did not inform me and was rushed to book and charge me. I was able to get it done here fully covered by my insurance other than the bone graft. The surgeon and the assistants made me feel super safe and comfortable and talked to me throughout the entire process. Def recommend to get it done at this location. Most likely going to switch this office as my main.

Review №20

2023-11-15 01:46:27

Excellent service from beginning to the end. Very professional and efficient. So impressed. Love their process. 5 procedures completed in ONE visit! Doctor and other professionals knowledgeable and caring. Such a great experience. Highly recommend!

Review №21

2023-12-09 01:00:04

Super nice people that work here! We are a military family and just moved here so it’s been a journey to find a good dentist. I love how respectful and caring everyone is. Very happy with the service and will continue my dental care here ❤️

Review №22

2023-09-27 17:03:16

This place is ALWAYS running late. They called me to schedule a cleaning. I show up on time and then 40 minutes after my apt somebody comes to ask me if there was a problem with my teeth or why I was there ? I was like your office called me to schedule a cleaning and the lady just says it was a system error ?!! So frustrating that things like this keep happening almost every visit. Definitely not coming back to this mess.

Review №23

2023-04-25 15:14:10

The staff was friendly and attentive. The doctor was very kind and explained the dental plan in a way that I understood. They did a great job explaining the breakdown of cost and what would be covered by insurance and what would be out of pocket. They also offered their 2 types of credit cards and was helpful in explaining the differences. My son and I left very satisfied for our first new patient visit.

Review №24

2023-08-04 21:46:09

I have hated this place from day one and we are two years inn…..we paid upfront…..scheduling an appointment is a nightmare, if you have a “ortho emergency” they make you wait weeks until you can be seen. Orthodontist keep quitting so they have very few appointments available if you miss or have to reschedule. Which ends up extending the total time a kid will have braces.Their are far better equipped Orthodontist for the same cost with much better organization and people who care about the customer.

Review №25

2024-06-09 22:12:59

Very friendly and the Doctor was very professional. Love this place. Thank you

Review №26

2023-04-06 21:34:06

For my deep cleaning appointment I waited 40 minutes to be seen. The next time I came in for the other half I waited 50 minutes and still hadnt been seen. I let them know I was leaving and would reschedule. They didnt have a lot of appointments so I ended up getting the other half done more than a month later. My last appointment I waited 30 minutes which isnt terrible but Im sure they definitely wouldnt see patients that showed up 30 minutes after their scheduled time.

Review №27

2023-10-28 21:35:59

This place is such a drain on time, energy and money. Sure, just like any medical office, your appointment is never on time, but the lack of respect is unfathomable. They overbook and when you say something, it’s blank states and a move to the next waiting area. Have the respect and courtesy to plan for the day. Don’t waste people’s time.

Review №28

2023-08-10 20:13:08

I called yesterday to schedule my 1st appointment, it was cancelled less then 24 hours later because the Dentist wont be there. How did that change so fast? Obviously this is recurring, because there are other people stating the same thing in their reviews. To say it was the call center doesnt make sense. Arent they booking for your office?

Review №29

2023-10-12 18:42:22

Dr.Esmeraldo and his dental assistant Carlos was awesome. They both took care of me so well and made me feel very comfortable. I highly recommend them both. They both made me feel comfortable by simply walking me through my processor.And Dr. Esmeraldo is really good at what he does. I was in good hands

Review №30

2023-05-03 15:06:25

I made an appt for my daughter to have her tooth pulled. I am a single mom of 3 with very busy schedule. I made a 6 PM appointment. Had to leave another event early to make it happen only to get there and have them clean her teeth and not remove the tooth. When I asked at the end of the appointment, why the tooth wasnt removed he said it would come out on its own. Its been causing her extreme pain and shes up all night the last two nights because of the tooth pain. Obviously it would come out on its own but I dont want her to go through because of the pain. The dentist response was you can bring her in tomorrow and Ill take it out. I brought her in tonight to have it taken out. My next availability isnt until May 17 . They should have performed the task at which she was scheduled for at the time she was scheduled for it. It was a big waste of time and now my daughter is still in pain.

Review №31

2024-02-24 20:12:52

I love this dentist! They are always great at explaining everything that is happening and give outstanding service.

Review №32

2023-07-01 16:12:36

My fiancé is currently at the practice as I’m writing my review.The practice was able to make an appointment for a Saturday but he was asked to reschedule for another week. They claimed they didn’t have any dentists to see him. I find that unprofessional and surprising.He showed up to his rescheduled appointment this morning when they opened at 8am. It has been over an hour of waiting. Multiple people have been seen before him.Poor management practices for a healthcare facility. I will make sure he does not return.

Review №33

2023-03-31 19:32:06

I’m not going to explain what I went through today but I can say that this office is not professional. The wait is way too long, their supplies don’t appear clean, and some staff don’t seem to care about you. This office is very disorganized, some staff don’t seem to know what you are there for and don’t explain things to you. I did complain to the financial lady and she blamed it on the receptionist who helped me made an appointment. I also noticed that the ortho’s nails had dirt in it. I’m definitely not coming back. They wasted 2 hours of my time and received no service at all. This could have been prevented if they communicated to me ahead of time.

Review №34

2023-06-05 18:31:24

Dr. Sina is amazing. He performed one filling on me with no numbing medication. I was very skeptical since I have not been to the dentist prior to covid. He was very open and honest. Explained everything that he was going to do and recommended. The office staff from front to back office are amazing. Hands down keep up the great work.

Review №35

2023-02-15 02:03:54

The experience for my two daughters and husband was not pleasant. The dental hygienist and the front desk workers were great however the dentist not so much. She was rude and continued to talk over my husband while he was asking questions about our children. She spoke to him as though he stupid and for that reason we will not be returning to the facility

Review №36

2023-05-24 21:47:52

My daughter went in for cavities and dental work. I dont wanna get into details, but overall, Im never coming here again.She ended up catching an infection due to tools not being clean. The lady that did work on my daughters teeth did a horrible job.Shes only 3. And now shes terrified.They didnt give her the right weight medication so she felt every pain.I got her teeth fixed by a different doctor and he was surprised if the poor quality they did on my daughters teeth.Ill take my service somewhere else. Thank you!

Review №37

2023-06-16 01:15:11

Train your staff! They do not have knowledge of certain insurances and should not argue about it. When proven wrong they should not refuse service. Very unprofessional. Unfriendly and we very unsatisfied. (Front Office) Xray tech was very harsh. Uncaring and inconsiderate of pain that patient was going through.

Review №38

2023-03-02 04:58:29

I am so bad at names 😫 ... But the service is Awesome from Scheduling to Staff and Amazing Doctors both were Awesome. The dude give me three shots but hardly felt it.. and then lady Doctor shows up to perform cleaning very detailed she will take her time to ensure she like your tooth so be patient

Review №39

2021-09-17 02:07:08

One of the best dental services Ive had. The office was able to immediately schedule me in for a re-crown. Crown from prior dental office was not secure and came off after 4 months.West Coast Dental staff especially the Dr. well exceeded my expectations. They were quick and professional. Ive brought my wife and kids to this location for their biannual cleaning.Highly recommended!

Review №40

2023-08-09 22:18:24

I paid a down payment, and later decided that I felt like this is a meat market. I asked for a refund. It has been 3 and 1/2 weeks with no refund back on my card. Ive called corporate and the office manager with NO resolve. Thats if I could get through. Im usually on hold for 15 minutes. Im here now and so frustrated.

Review №41

2023-10-06 22:58:11

Riccardo was wonderful helping me with my appointment at the Menifee location today. He even stayed late to fix a problem for me, and make sure everything was done correctly.

Review №42

2022-12-22 03:19:51

Be very careful at this place. Never been to a place that lies and then tries to cover it up. Had a cleaning done and it hurt so bad. They told me to come back for a free cleaning and more gentle one. When I was checking out they told me they don’t do that. If you don’t like pain and have a dentist phobia I would recommend anyone else. I mean anyone.

Review №43

2023-03-09 02:11:45

Louise is the nicest most caring person I have ever dealt with in a medical environment. I was very upset, embarrassed and sad about loosing my teeth and having to get dentures. He was so sweet and said the nicest things to bring up my moral.I left there feeling good about myself and he really cares about what he does and it shows,

Review №44

2023-02-23 22:15:18

Went in for my 6 month cleaning. Waited over an hour to be seen by yet another new Dentist. This one very impersonable. One woman left due to waiting over a hour and half and not being seen. The Dentist told me I had a cavity that we would fill next appointment and today would just do the cleaning. Dental assistant comes back and tells me they are rescheduling my entire appointment. What a waste of time! I will not be returning.

Review №45

2019-08-03 21:47:50

The visit to this office was absolutely amazing. I brought my sons in today for their first initial checkup and I felt so warm welcomed and their service was excellent. Jackie was very kind and knowledgeable and had a warm aura to her. I felt as if we were well taken care of from the office. Also, the two very nice young lady’s in the front, Roberta and Priscilla were very caring and kind to take the time to focus on us. The two gentlemen did my boys cleaning who were also very kind and gentle. The doctor explained treatment well. Overall this team is a very amazing team and I’m glad I brought my boys over here. Thank you West Coast Dental of Menifee.

Review №46

2022-12-09 18:31:45

The lobby windows are filthy, the appointments are made, but the treatment doesn’t happen for at least 2 hours after your appointment - happened both times in two days. My time is important and should be respected. This isn’t standard, it is disrespectful

Review №47

2023-02-01 04:29:25

Well, they numb my mouth out for deep cleaning when I asked them not to! so Im not too happy with the dentist. Plus my mouth was numb for 5 hours! Ruined my lunch date! Also note they dont reply to reviews. Another bad sign. Read other reviews. I wont be coming back.

Review №48

2023-05-11 21:04:52

Every time I come it’s always a ridiculously long wait. The staff is friendly but they seem to overbook more than what they can see- about 4 patients were seen ahead of us that got there after and we were told it was because they were scheduled for surgery. We didn’t get seen till almost 2 hours after our appointment. Won’t be returning cause this has happened literally every time I’ve been here.

Review №49

2023-06-26 16:50:13

Terrible front office. They can’t even check insurance in a proficient way. It seems they lack even basic knowledge of Insurance. It takes about 3 minutes to get a breakdown of insurance.They took 40 min to ask me condescendingly if I was sure I had an appointment here . I had to show them my text message . I left with no treatment and looking for a new dentist. Please save yourselves trouble and time and look for another dentist !

Review №50

2023-01-03 06:12:31

My appointment starts at 12pm for a cleaning and filling of my teeth, came at 11:50 am and waited until 1:30 pm before they started to call me. They said that the insurance are close for today to they’ll just do an xray and check up, i waited in the room for 30 mins. I waited too long that i didnt even realized i was already asleep. The doctor came and didnt even apologizes for the wait! I will be changing my dentist this week because this has always been the same problem every visit. Also, i asked if they can do my filling for my teeth, instead yall insisted i needed a crowning and will be charging me $700 for it, hell no! You guys just ignored my request of having my teeth filled and didnt even find it as an another option. Yall are so quick to schedule me for a crowning but not rescheduling my cleaning 🥴🤦🏻‍♂️so the second time, i had to rescedule AGAIN for a cleaning.

Review №51

2022-02-23 22:22:45

Made my daughters appointment for 11 am our appointment was changed to 12pm without my okay or even a call to let me know why. Arrived early to finish new patient paperwork, was done right before 12. We then waited for over an hour past our appointment time. So I informed the front desk we are done and walking out. We will not return a new patient should never have their first appointment go like this.

Review №52

2021-07-29 02:15:57

I first went to the Hemet location but after not having the greatest experience I decided to switch to the Menifee location. I absolutely love this office! The staff is AMAZING. Everyone is super nice and explains everything so well. It’s also really clean. Let’s be honest, no one likes going to the dentist but having a nice environment helps a lot. I saw Dr. Kim and his assistant is hands down the best. I forgot her name…I’m sorry.

Review №53

2022-03-10 02:10:38

I had a deep clean, only 20 minutes they took, I still had pain and infection, they said I had to pay alot of money since I need more work. Went to another place since I felt the deep cleaning was not done right, they agreed it wasn’t good and gave me a letter to take to them. Went back to west coast with letter that deep cleaning was not done correctly and they refused to re do it and told me to go back to the dentist that said it wasn’t done correctly. I’ve had deep cleanings before and take about 40-69 minutes. Really bad customer service. I wish they would of just fixed the problem. Now my insurance won’t approve another deep cleaning since I only get one a year. I do not recommend them. Bad work and service, go elsewhere especially if you have medical.

Review №54

2022-10-26 23:44:10

Everyone is so nice . Staff is always on top of things and friendly. They get me in and out ! DrAlways makes me feel comfortable! Its not my favorite place to be but they sure make the experience better . Shout out to Mayra front desk for squeezing me in last minute. Thank you!!!!😁

Review №55

2023-06-26 20:59:25

If you happen to have sub standard care, please contact your insurance company and dispute the charges or treatment done, especially if you have a second opinion of a different dentist. You can also contact the dental board of California . You can even take them to small claims court . Get documentation of everything, x rays of before and x rays after . Make sure the x ray tech is licensed, that all cleanings are being done via Standard of Care in Ca. The cleanings should be scaled with a cavitron and hand scaled by a dr or hygienist.

Review №56

2022-05-13 19:13:50

There are some great people working there, thanks Julie. but the office was way overbooked, too many people in the office I felt like a piece of meat or cattle getting push through the slaughterhouse ridiculous. That said I like some of the ladies that work there they’re great people friendly doing a good job but they’re pressured I feel to get too much done in a short period of time which is a shame.

Review №57

2023-05-10 01:27:22

The ladys up front are so sweet and proficient. They seem to care very much for their patients both adult and child. I like the down to earth way of this office.

Review №58

2020-10-17 00:59:19

Well so far, they seem fairly competent - but the complaint about long waiting times held true! I was there with my teenage son as a new patient trying to just get our teeth cleaned. Our appointments were for 3 and 4 pm respectively, and my son wasnt called back until after 4! By the time we were done (both had full set of x-rays, and had our teeth cleaned), it was after 6 PM!I like all of the personnel we interacted with, so Ill give them another chance, but we cant afford to lose 1/2 a day to go to the dentist for routine cleanings!

Review №59

2022-02-14 22:10:05

Everyone here is so positive and helpful its nice to come to this office. As someone who has always been terrified of the dentist they were so kind and gentle it really encouraged me to get everything done. Ortho is amazing and has done wonders with my braces and keeping me at ease.

Review №60

2022-11-02 21:37:32

Receptionist was very pleasant and helpful trying to get my eligibility with insurance taken care of and the dental assistant was very pleasant as well. The doctor was also great and listened to what I had to say. Overall I was very impressed with the quality of service.

Review №61

2021-02-26 07:13:13

Initially I was impressed with the airiness and cleanliness of the lobby, and the kindness and efficiency of the receptionist. However, I arrived at 1:55 for a 2:00 appointment, and I waited AN HOUR for anyone to see me. There was no explanation, no apology, no thank you for your patience. I had an emergency and had called about noon. They gave me a choice of 2:00 or 3:00, so I chose 2:00. If they were going to be so busy that they couldnt see me for an hour, why didnt she (on the phone) just make the appointment for 3:00? I did appreciate that they could fit in a same-day appointment.

Review №62

2022-09-28 13:29:51

The staff was friendly and helpful, Alejandra helped answer all of my questions . Dr Sina and assistant Roberto were great ! Dr Sina was general and kind, almost NO pain . NO up selling or pressure to spend my savings on unnecessary procedures. I would highly recommend West Coast dental to family and friends. Thank you staff for making a nervous Nancy feel stress free and comfortable 🥺😬🤗😃

Review №63

2021-05-01 03:15:40

I only gave this company a 3 rating, because I wish they informed new patients that their appointment may or may not run into closing time if they are scheduled at 3pm. Overall welcome and appointment went great until about 4:30pm when they basically said, Oh the Dr cant see you for your cleaning because its almost closing time. We can schedule for another day. I totally understand working at a medical office myself that appointments can get backed up. However my time is valuable too, someone should have said that way before I was 2hours into my appointment. Very hard to try and make plans and some of us just cant come back into the office the next day or week. Hopefully better the next time.

Review №64

2023-03-31 19:40:10

The office manager was amazing, she helped me put together a program to fix my teeth based on my budget. This was the best experience Ive ever had. Thanks to the team at West coast dental.

Review №65

2021-09-10 18:17:36

Unfortunately, I do not recommend the West Coast Dental in Menifee, CA. My dentist in Riverside sold his practice earlier this year, in looking for a new practice we chose West Coast Dental. This is the second time Ive been here, within the last 10 months, and have experienced the following1. Schedule not being upheld. You will be there at least 1.5 hr. for a cleaning I have come on time and early and both times I was in there no least than an hour in a half. My old dentist had dental hygienist that performed the cleanings. I had the same person for 7 years loved her. At West Coast dental a tech cleans your teeth with the toothpaste and the dentist comes back and water picks it.2. Two visits two different dentist. The dentist today didnt even introduce himself. Didn’t reference anything from the previous dentist notes. Just asked if I had any discomfort (which I did not) and then suggested additional product.3. Each visit they try and upsell you on additional products and service over and above what your insurance pays for. Feels like a used car dealership in there. Today the dentist had another lady try to sell me a dental mouth guard for sleeping (don’t know the cost), a fluoride teeth coating after the cleaning and a deep pocket rinse for $190. In my 40 years of getting dental work, and I have had a lot, I have never had a dentist try to sell products as much as they have. They have do no actual work on my teeth, except cleaning and they have recommended hundreds of dollars in additional products. Be careful4. They dont due their due diligence and follow up with your insurance. My child had work that needed to be done. We were told that they would contact the insurance to see what would be covered and what wouldnt be. We received something in the mail from our insurance stating that their claim was denied due to lack of information provided. We never received a call from the West Coast Dental to discuss. When we took our child back for her 6 month cleaning she saw a new dentist that never looked at her file and made my wife feel that we had done something wrong. She explained the situation and the lack of support on their end. There was one tech that that saw my wife’s frustration and assisted her which we are very grateful for.These are just a few issues we have. We love the fact that its close, but we will be looking for more of a private practice where they Dr. and staff knows you and your dental history and you’re not just another mouth to make more money on.

Review №66

2022-12-10 18:34:07

Pretty robotic health (dental) care facility where every one starting from front office to the ones inside (dental assistants/dentist) were more focused on making money on you than taking care of patients needs. I had made appointments to take care of tooth ache I was suffering that day. But, the staff spent most of their time on selling me expensive few thousand dollars future dental services I should sign into.In short, I wish the staff could have been a little more friendly.

Review №67

2021-05-06 19:33:17

Since we started with West Coast Dental many years ago, our family has had nothing but the same issues and after my last appointment yesterday, we will not longer be customers of West Coast Dental. Our time is not respected and the staff has an attitude of indifference. My family visits the dentist every 6 months for exam and cleaning. My son also did orthodontics with them for 2 years, so we have spent plenty of money over the years. I have given them chance after chance, but the issues have continued. When I call to make an appointment, I always request that there is enough time made for exam and cleaning. We always wait 1 hour in the waiting room, get x-rays and after another 30 minutes see the dentist for exam, where then we are told to schedule another time for cleaning. This is outrageous. The appointment I made yesterday was made for filling and cleaning, almost 2 hours later I was told by the dental assistance that they did not have time for my cleaning or filling and would have to schedule another appointment. I do not recommend anyone visiting this office.

Review №68

2021-07-20 20:26:24

Brought my 2.5 year old in for his first cleaning and it was such a good experience! He was nervous at first but the techs helped him warm up really quick. The doctor answered every question I had and the hygienists totally made him feel special. Highly recommend

Review №69

2021-09-06 01:06:52

I took my 3.5 year old daughter to the dentist for the first time. I was really nervous because she can be a bit dramatic and obviously the dentist is a scary place. West Coast Dental of Menifee surprised me and my daughter loved it there. Our dental assistant was amazing and made the process so easy and enjoyable. She walked my daughter through every process, told her why and what they were doing. Even let her hold and touch some of the instruments so she was comfortable with it. West Coast Dental of Menifee made this process so easy

Review №70

2022-01-07 05:51:04

My husband and I with our baby came in for my visit. We were told my husband and baby would have to wait in the car due to Covid restrictions, even though the receptionist was coughing the entire time we were there and kept having to use tissues and run to the back to hide her coughing.The dentist prescribed me an intense medication and when I asked if it would be okay while breastfeeding he hesitated and proceeded with “uhhh it should be okay.” After looking it up and researching it, it is NOT OKAY. Please don’t waste your time at this office. They are a tornado of a disaster and do not care about the well-being of their patients. Remember they are there to serve and help YOU and you should feel confident and comfortable that you are getting the best service, treatment, and help that you deserve. Please do not go here!!!

Review №71

2022-09-08 17:19:01

As a new patient, I was advised through X-rays I needed to have a wisdom tooth to be removed. I scheduled a date to come in and have the tooth extracted. I lost a day of pay to have the procedure done only to be told due to the position of the tooth the doctor was not confident to remove it. I was told many negative affects and ultimately suggesting if I went ahead with the procedure that a charge of 600.00 out of pocket would be required. After much thought and the feeling of each staff interaction from reception to intake to doctor communication and finally being told by the front desk that I can leave now; was a poor communication of customer service.

Review №72

2022-09-30 20:48:02

REVISED UPDATE: I had an appt today for lower denture adjustment; best experience Ever!Dr. Luis revised the fit to perfection! Would highly recommend this location to friends & family.Clean, well-run local facility; cordial, yet somewhat professional staff; however, not a fan of their confusing/conflicting estimate(s) for additional services needed. Initially, I was advised that two screws (one in each side) in the lower rear of dental plate would be one price, not the permanent posts that were recommended afterwards in order to secure the same area that I was quoted but for three (3) times the former amount. I despise “bait-and-switch practices of ANY kind.

Review №73

2021-05-12 00:40:16

I had a terrible experience with West Coast Dental. The staff is unprofessional and did not schedule our appointments correctly. They also did not do the cleaning that goes with a routine dental checkup. I had originally scheduled a back-to-back routine dental appointment and an oral surgeon consult for my daughter on the same day at 2 pm and 3 pm., as evidenced on the follow up text message they sent to me. 2 days prior to the appointments, they texted me with the wrong appointment times—12 pm and 3 pm. They stated that they did not have any openings for the original slot I had scheduled for, very unsympathetic, and stated that they will call me back to see if any slots opened up. They never called back. I had to call them on the day of the appointment to follow up and found a slot at 1 pm. which I took. I’m usually fine with occasional hiccups but every person I spoke with on the phone said something different regarding availability, process and care. I was very surprised at how rude they were on the phone. One lady i spoke with actually hung up on me while I was talking. I’ve never had such a negative experience with a dental office such as this one. They seem like they are very busy, don’t care too much about patient care and do things haphazardly. Staff should be trained to deal with patients/parents of patients much more politely, schedule correctly, and actually clean patient’s teeth (which goes in a routine checkup) which is what we had scheduled for. Also, the wait for the dentist to finally check her was 45 minutes.

Review №74

2020-09-15 06:22:22

My experience with this dental office is not a pleasant one. Before I came, I confirmed my appt in calling the office by making sure that my appt wasn’t at 10am, because my written appt showed 12 pm. The lady at the office state I still come in and they will see me. As I walked in verifying by another staff with the person who initiated the appt with the endodontics office confirming for 12. Jackie state she’s the one who made the appt, firmly acknowledged it was for 10am. So I drove for nothing, she said that they were not able to do any treatment because it’s getting close to their lunch time. I don’t know why staff on the didn’t not say that it will be too late for that appt when I had given the option. Plus there were few people waiting in. She rescheduled me to cone back at 4 pm, then when I came back seems as I was not being expected, because I had to wait some more for at least 15 min. Then I come back and one staff asking what’s being done for me, so I responded by saying if they review the report from the specialist, knowing they knew I will be back at 4pm. Then another person saying they couldn’t open the file, when they should have requested to be resent from that office so that their staff will have the idea of is going on, rather than me giving them the details of what the other office was recommending. I was really disappointed with overall professionalism and approach.

Review №75

2024-02-03 00:02:23

Stay away from this place, they always take forever and their excuse is that theyre short staff... horrible service. Never coming back.

Review №76

2018-03-26 23:48:13

My last dental cleaning was a 2 hour appointment. I thought that maybe you just happened to be a little too busy that morning. This morning at my second cleaning here, the initial wait time just to get seen was over an hour. Then 30 minutes for simple x-rays, and another hour for a simple dental cleaning. My entire morning was spent at the dentist this morning. I’ve had dental cleanings and x-rays plenty of times and been done and out within an hour. Almost 3 hours is way too long. Some other things you can work on...maybe politely ASK the patient whether or not they would like the Dr. recommended services instead of trying to book them the same day. This is how it comes off...that we are just another number to make money off of and not about the personal experience. The Dr. came in for 30 seconds, scooped a mirror around my teeth and was out of the room..just to add another reason to that comment. I absolutely HATE giving bad feedback unless it’s absolutely necessary and I think it’s better to be honest. I think this is something that needs to be worked on. Simple things that can be fixed to improve your patient’s experience. Don’t book 5 other patients with the same appointment time. Time and personable experience with patients is much more important because we are what keep your businesses going. I gave it a 2 star because of the very sweet and friendly x-ray tech and dental hygienist. I’m sorry to give poor feedback but I’d rather be honest so that you guys can work on it. I initially saw good feedback, which is why I decided to go to you guys. I don’t think I would have, had I known this is how long a simple dental cleaning takes.

Review №77

2022-05-19 23:07:03

Dr. Esmeraldo, was amazing. He did three extractions for my sister and had her walk out with a smile. He was polite kind and very good at what he does. His staff also supper nice and friendly. Thank you!

Review №78

2020-05-15 19:46:45

I had to go to the dentist during this pandemic. Dr. Cohen and his assistant were very good. They made every effort to keep me comfortable and to explain things to me . Sanitation efforts were outstanding & they made sure I was comfortable and brought me a blanket because I was cold . Everything was done quickly and efficiently. I will be back for sure . Thank u to all the staff for getting me in, in a timely manner and your efficiency.

Review №79

2021-03-09 23:32:37

The front office staff is kind of rude and not friendly at all. I felt like they didn’t want me there. Poor customer service overall. I was not advised of what I needed to bring to the appointment and they would NOT work with me. Wasted the day and had to reschedule. Then when I called to speak to, supposedly, the back office manager, she was slightly rude as well. They definitely need to work on their customer service. I’m not one to ever leave reviews, but I hope my experience with them improves.

Review №80

2019-07-24 01:08:03

The dentist is just amazing! He also has amazing staff. Today I had a cleaning with the hygienist Katie and it was beyond what I expected! Not only did she give me the best cleaning that I’ve ever had in my 33 years of living (no exaggeration) but she’s so sweet and fun to talk to. She took her time and the cleaning was very thorough and she educated me on toothpaste and what causes staining etc. I would recommend this dental office to anyone.

Review №81

2021-02-03 20:04:24

My experience was always perfection. They always made sure I never had to wait for my appointment. The Dental Assistant always waited on me and she was outstanding and very careful and helpful. She made my dentures and I couldnt be more pleased. Just great!!

Review №82

2022-05-28 00:10:34

I just got 2 crowns done and here it is! 5 stars for this group . Before this I dread going to the dentist but now I ENJOY this. The receptionists and staff are sweet and very helpful. The Drs are amazing and the assistants are perfect.

Review №83

2018-01-26 18:04:39

My first experience at Western Dental was a very good one. Have had bad dental work done in the past at a high price. The staff was warm and friendly. Explained what was going to happen next and was very gentle. Great bed side manners. Facility was clean . Wait time was alittle long. If you want them to take time for you, then you must expect waiting for other clients to be seen ahead of you.

Review №84

2023-01-25 21:11:39

Just came from West Coast Dental in Menifee, CA. Experience was great as usual.Very caring and patient people all around. Will continue with this dental office because they are the best. Thank you, WCD.

Review №85

2019-07-29 07:41:24

I have given this place a bad review before, bit this visit was great! I was going to be late and they were able to still squeeze me in. My appointment was to get my three wisdom teeth removed. The appointment was with the oral surgeon instead of the regular dentists and the dental assistant they was there that day was not a regular. I have to say that the dental assistant was the best I have ever had! Her name is Dona and she was so sweet, funny and caring. She was attentive to when I was feeling nervous or uncomfortable. The doctor explained every step of the procedure very thoroughly and did not mind and questions or concerns that I had. The doctor and Dona were also being goofy and trying to distract me from focusing on what was going on, so it felt like everything went very quickly. Overall, I am not a fan of West Coast Dental of Menifee itself, but I gave these two 5 stars.

Review №86

2019-10-05 17:43:19

We are new to Menifee and i saw the office from the street. I made an appointment and they had availability right away. The staff was very nice and personable. The doctor was very nice. The office was welcoming and nice. I am glad we found a good dentist since relocating from San Diego. My daughter had been seeing her dentist since she was 6. This transition to this new dentist was nice and smooth. I would highly recommend West Coast Dental to anyone looking for a great dentist. Plus they are open on Saturday so the convenience is nice.

Review №87

2024-02-16 01:41:25

Dr Joseph Bahiat is amazing! He will get the job done !

Review №88

2022-04-19 17:06:49

Made a first time appointment with this office. Appointment was scheduled for 3PM. Came in early to fill out paperwork and wasn’t called in till almost 5PM. A 2 hour wait should not be the case especially for new patients. Will make a decision if I’m going to go back or look elsewhere. Not a good 1st impression

Review №89

2021-01-12 23:04:41

Loved my experience here! They take all the COVID precautions seriously. However, I would have liked to see the waiting room a little less packed BUT they were moving people in and out pretty fast.The facility is clean, they even have you wash your hands and rinse your mouth before your check up. When I made my appointment the lady over the phone was super sweet. Checking in was super quick as a new patient, no endless amount of paperwork or waiting forever for it all to process. Not sure how it was pre-COVID but it’s definitely quick now.My dental hygienist Denise was so fun to talk to. It was like I had come to visit a friend. This really helps if you get nervous or panicky at dental offices. She was really gentle with my cleaning. I’ve had people in the past be extremely rough especially with the flossing but she was gentle and quick!A great place to go to if you get anxiety at the dentist as everyone seemed to be in good spirits and very friendly!

Review №90

2021-05-22 18:27:53

HORRIBLE Dentist! He needs to go back to school & learn how to properly clean teeth! I waited almost 2 hrs the dentist brushed my teeth & had me out in 8 minutes- No checking of the gums, no flossing, no deep cleaning, nothing. I could have done a better job at home for the $300 rhey billed my insurance! He also came in calling me the wrong name twice thinking I was another patient & ready to treat me as another; there was a family of 4 who got there at least 30 minutes after me who got there cleanings done before me; the facility is clean & the staff is nice, but the dentist is horrible!

Review №91

2021-04-03 21:52:07

Overall my experience was not to great. First of all I arrived on time to my appointment and waited another 40 minutes before they even took my X-Rays. After that another 15-20 minutes for the Dr to see me and my wife. The only reason they finally let us be seen was because I asked the receptionist how much longer was I going to have to wait. COVID has affected many businesses differently but I would expect more from a larger company like West Coast Dental.

Review №92

2019-07-19 00:51:45

I am completely & utterly shocked after my daughters appointment. She just turned 4 a few weeks ago. Our appointment was at 11 and I arrived at 10:45 because consents need to be signed each time. We did not get called back until 11:45 after I kindly reminded them at 11:40 that our appointment time was 40 minutes ago. She says that another dentist is in office today and they’re sharing then rooms with that dentist. This should’ve been accounted for during scheduling. The waiting room was full of people who had been waiting 45 min plus for appointments. The dentist comes to take a look (not our usual dentist either, so somehow we got assigned to the other dentist). She says my kid has 4 cavities on the upper front teeth. I ask about treatment. And she says that typically the kids get crowns, usually they’re strapped to a board “for their safety” and a block is used to keep their mouth open. Parents are not allowed back at all and stay in the waiting room the entire time. She told me to expect some tears and even some yelling (which is why they use the block). Mind you, my kid was totally calm & compliant the entire visit. I told her I’m not comfortable with that. And she says I would have to be comfortable with that. And I said I don’t want my daughter to be sedated, alone, strapped to a board with her mouth blocked open without me and she says well then I can go somewhere else. Then she tells me we have to wait for tools to be done sterilizing for our cleaning. Which will be 20 minutes. It’s 12:20 at this point, almost 1.5 hours passed our appointment today. I complain and then suddenly the tools are done. So I don’t know if they were lying before or if they used unsterilized materials. From that point I disagreed with the dentist onward we were practically labeled as defiant for requesting a second opinion and our next cleaning was not even offered to be scheduled. The hygienist who did the cleaning did not speak, encourage or support my toddler once. Did not explain what tools he was using or what he was doing. I did that. Just was very cold.This is not the first time we have had long wait times at this dentist but it is the first time I’ve heard of such barbaric procedural policy. I’ve always been able to accompany my older children into any necessary dental procedure especially if they are partly sedated. I didn’t mind the longer wait times in the past because the care was always understanding and kind. Today the wait was unacceptable and the care was too. I used to recommend West Coast Dental to everyone but in the last year, things have really gone south.

Review №93

2020-09-05 18:03:23

When we first brought our two children to the office for braces we had great service. As time progressed and over the next two year and with many staff changes and the treatment plan that we had lined out for our son seemed to change with every staff change with out our knowledge. With our daughter was very straight forward treatment and the same issues. When we tried to ask questions of the staff about treatment we where told that it was explained to the patient and we had make a appointment . Well the patient was a minor. We were not allowed back in while the doctor was working so we could not ask questions. All it seemed is that they cared about is the money and once we had made our last payment the service really went down. Now here we are in final parts of treatment for my son which took extra 6 to 8 months because of the 6 different doctors we had, the inconsistency of following of the treatment plan and with little to no communication to us the parents. We now look to finish with another dentist.

Review №94

2022-02-10 22:10:07

Very nice staff and doctor! Dr. Rasbul took her time explaining everything very throughly as well as the staff and technicians. They don’t rush you through different stations, the doctor does it all even the cleaning and laser treatment. You don’t feel like you’re just a dollar sign, they truly care about your experience. I’m very happy with my dental care and feel safe due to covid they are extra careful which I greatly appreciate.

Review №95

2022-08-21 17:07:18

Beware some things are a rip off at this location.Neither the orthodontist, nor the personnel taking the measurements nor the person in charge of signing the contract told me or corrected me that they do not offer Invisalign. In my consultation with the orthodontist(BRANDI LEWIS) I informed her that I was interested in Invisalign. She made the recommendation and told me that another rep would cover the cost of it. Ana was the representative who cover the cost. In my conversation with her I was very precise in the treatment that I wanted Invisalign. During the signing of the contract, she confirmed that I was going to receive invisalign treatment. She claims that because she wrote aligner on the contract, it was understood that I would receive treatment from the “aligner company” and not Invisalign. After the fact, the staff ensures that it is the same product. They dont understand that I feel cheated because I was specific with what I wanted. There have been a few other issues but as they dont have an office manager on site and as these havent been addressed with corporate I wont comment. But I will keep you postedNote: Like most sellers, Ana is a scammer, she suggested that I lie about my income to get approved for a higher amount with Care Credit. She also pressures you to sign without reading, but I didnt agree to any of them, but that shows what kind of person he is.

Review №96

2020-09-09 02:07:58

Dear Owner,Thanks for your response. Clearly you did not read the review. My complain is not with cost of the of the service but the service and poor attitude of the rotating staff both in front and in back and not being able to follow a treatment plan that was outlined on the first day. Your staff not wanting to communicate to the parents. That is very troubling. Staff telling me I had make an appointment to discuss my child’s care when I should of given update at each appointment. And don’t blame COVID. This started well before COVID shutdowns.In short your staff have preformed “PISS POUR”Response from the owner an hour agoHi, Kenneth. We deeply apologize for any inconvenience and miscommunication from our team. Or goal is never to take money from our patients for unnecessary treatments or procedures. The insurance battle is one that we fight every day. We try our best to give you the most accurate information but at times the insurance companies make it very difficult for us and for you. Insurance companies dont always treat the client or the service provider fairly. We are often told that insurance will pay a certain amount, but then the same insurance will deny payment after services have been rendered. This often leaves the patient with a large bill. Please contact us at [email protected] so that we may further assist you and answer any other questions you may have.

Review №97

2021-06-10 03:42:46

I called 14 different dentist trying to get the soonest appointment to be seen and 32 weeks pregnant with excruciatingly horrible tooth pain. I was in desperate need of care because I wasn’t eating or sleeping. After calling so many places that either didn’t take Medi-Cal or didn’t have any appointments until the 14th Julie answered my call she said the soonest appointment was the 14th but she put me on hold to speak to her supervisor and they got me in today at 2o’clock and I was able to be seen within five minutes of filling out my paperwork I got my x-rays done and antibiotics prescribed my whole visit was 20 minutes tops if even that. I’m so thankful for this place and I’m so thankful for Julie wonderful service as well everyone was so patient and kind and understanding I will be forever giving them my business from now on!

Review №98

2022-06-03 01:25:24

I had a different dentist than last visit, but he was able to recement my crown in & get me on my way! Yay!New day new experience. 2 hours and 2 minutes for a cleaning. The dentist never mentioned a varnish then the money lady comes in and asks me for $140. Then they leave me in the room for so long I have to get up and ask whats going on. Then I hear all the workers arguing about who should do what. The lady that comes in to polish seemed mad she lost the argument & had to come in to me. She did calm down a bit later but it was uncomfortable while she was upset. This varnish on my teeth feels like a waxy plastic that I keep spitting out. Not a good experience for the entire visit.

Review №99

2020-09-09 00:42:55

So this isn’t my first rodeo with them. The first time here was ridiculous, however I wanted to give them another chance. Everyone have bad days right? ... But let’s talk about this visit! Arrived on time per usual. Waited an hour to be called. Appointment time 4pm, currently still in the back waiting for a cleaning, it’s 5:35pm. Was told at 5:15 that I had to come back for the cleaning because “they” were behind and that they were not scheduling X-rays and cleanings together. Never heard of such! I informed them that if I leave I will not be BACK!This office is unprofessional. When making the appointment I was clear on the reasoning. The fact that some people take off work for appointments are not any considered. Timeliness is not one of their strengths either. Looks like I will be be out of here until 6pm or after that time.

Review №100

2017-07-27 18:58:36

Not much of a wait. They took me back and I had questions about removing my wisdom teeth that day and they got me prepped and ready to go within 15 minutes. The doctor was amazing as was the whole crew that helped me. I was very pleased with their facility.

Review №101

2020-10-04 20:54:02

West Coast Dental Office Menifee deserves 5 stars! Everyone in this office are polite and very accommodating. When I called several times before I decided to choose West Coast Dental office I never had to wait for long and had talked with a real person not a robot. They gave me the service that have satisfied my needs.Thank you to each of you there!!!

Review №102

2020-10-16 03:39:02

Hands down the best dentist office Ive ever gone too. The girls in the front are so helpful and friendly. The team in the back is so on it and efficient. My dentist and his assistant that helped me out were amazing!!! Definitely my go to for now on!!!

Review №103

2021-02-23 00:00:45

When the dentist finally came into my room (I waited for an hour), he did not say hello, did an extremely quick exam, then told me I had 6 cavities that needed fillings. He seemed shady and I did not feel comfortable at his office, so I went to another dentist. After new X-rays and a thorough examination, the new dentist told me I have 0 cavities and do not need any fillings. Felt like a money grab at West Coast Dental of Menifee. Beware!

Review №104

2021-03-29 20:27:03

It was my first visit with them! They were very friendly and made me feel very at ease knowing I am terrified of the dentist! They explained everything to me in detail and Im not nervous about going back! I totally recommend them!! The girls are very nice there!!😊

Review №105

2020-03-20 20:53:51

The only friendly staff who acknowledged me was the front desk girl. Everyone else was negative, didn’t acknowledge me properly or was rude. The lady who took my payment was rude because I couldn’t afford to pay for both a clean and fill. Her attitude was annoying even when I left the office. Other co workers were having conversations about how they didn’t wanna be there and just wanted to go home. One lady gave me a consent to sign but was in a hurry and asked if I had a pen and I told her I didn’t think so and she said “ok I’ll be back” and never came back and forgot about me. I got there before my appointment time and still had to wait an HOUR to be tended to. The tech was nice and the dentist was ok. I’ve never had cleaning done so quick it almost felt careless. Wasn’t very pleased with this place. Every dentist office Ive been to has been extremely friendly always greeting and acknowledging me. I plan to change where I go. I feel bad writing this review but seriously my experience was awful.

Review №106

2021-10-15 09:00:33

I have been to this office twice spent two hours each time in which nothing was accomplished except X-rays. I sought out this dentist because I have a cracked, crumbling front tooth. Kinda like an emergency cause it hurts. Did I get help. No! None, do I have insurance to cover this? Yes, still no help just make more appointments. After consultation with Dr Kim on the first appt he said had to be pulled.I agreed . It was lunch time for Mr Kim which meant I had to come back for that action. Ok felt it was reasonable. Next appt made to pull said tooth and take impressions for lower dentures. Next appointment Dr Kim takes longer look at X-rays and advises to pull all uppers. I agree cause they also hurt. Then he says a speacilist must do this. Ok soAgain I agree. Then I wait for the financial person come give me the money news. Which is why this place exists. She appears tells me my dentures will cost me 630 and the specialist who will pull my teeth is a different bill. I tell her my insurance covers completely all expenses for this action. She takes offensive because I’m just the patient I don’t know anything and acted like she thinks I’m delusional. Then she comes in for the kill. Either I agree to her estimate or nothing no impression for denture, no referral. Just another appointment to get nothing done. I refused to be bullied into her plan. Told her I needed to call my insurance office. And left again in pain nothing done. In the car called my insurance and was assured they had it wrong used the wrong schedule. I ask my agent to call the office and inform them. She did. I went back into the office because I’m in pain and want something accomplished to help me. At the front desk the person behind the desk informed me they didn’t get the new payment schedule and basically didn’t want to let me get anything done . I’m getting very frustrated by this time and I told her I felt that the office was lame. Not the back office the Dr and support medical personnel were fine. The front office was lame, disrespectful and very annoying. Seem to not like patients very hostile attitudes. From the moment you walk in the door. So I will not be going back.

Review №107

2021-03-24 20:32:34

Our appointment was at 10:30 am and waited 2 hrs to get the dental service that we need. And the lady that just walked in got called first before us. Its very upsetting. Ugh thinking about switching to a different dentist.Once again, every visit was a bad experience! My son’s appointment’s at 10am, got there at 9:40am and the ones that have 11pm appointment got in first! That’s gonna be our last visit there! Just switched to a different dentist! Don’t go to this dental clinic, if you don’t wanna have a high blood pressure every visit! I don’t recommend it at all!

Review №108

2024-01-17 00:16:59

Had all my teeth pulled doctor and nurse were both kind a curtious

Review №109

2021-01-13 03:21:44

Amazing service, my daughter (8) came in with extreme pain and was seen right away. The team members were caring,and loving. The team also acted with urgency to help my daughter. She is now recovering and thankful for this amazing team and their hospitality!!!

Review №110

2020-08-28 02:47:05

Outstanding group of people who take the safe Covid standards to the highest level. Very clean and professional. The staff and equipment are by far the best I’ve ever seen. Very impressive. I felt extremely safe comfortable and cared for today. I wouldn’t go anywhere else.

Review №111

2021-09-23 04:34:09

It was my first visit and I was certainly impressed by the professional way they handled a very busy office while keeping all safety measures intact and inforced for COVID-19. I would recommend them to everyone! I had a safe and comfortable experience.

Review №112

2021-07-08 14:29:14

First and foremost, I made an appointment because my crown came out. The setup of the office reminded me of “Western Dental.” The dentist was out to make a killing. I have been going to the dentist on a regular basis prior to moving to Menifee. This new dentist that I went to Attempted to having me get more work done then what was needed. They stated that I needed five crowns one extraction a bone graph and stated that I had inflammation on my gums due to poor brushing and flossing. If that were the case, my regular dentist Dr. Rica Adorable in Woodland Hills would have advised me of that. My last dental visit to Miss Adorable was just three months ago. That much decay It’s not possible within three months. It is safe to say that I will never return to West Coast dental.

Review №113

2024-03-06 16:06:29

Lots of great dentists in the area, this is not one of them.

Review №114

2021-06-17 20:21:02

The staff is kind and extremely helpful. The actual dentist is gentle, caring and he explains everything that is happening. I have an irrational fear of the dentist, but with this place I am put at ease. I also don’t feel like I’m getting ripped off. Everything makes sense . Thank you for everything!

Review №115

2022-08-18 18:21:59

Came in at 9 am for emergency dental assistance. Took care of my information and was told to return at 10 am. I arrived at 10 and sat in the lobby untill 1115. Doesnt matter if you are in pain here, youre forgetable.

Review №116

2022-04-01 01:03:08

The staff was so caring and really took care of me. I suffer from high anxiety and they were really supportive. I want to say thank you to all of them this office is the best and I would recommend them to everyone I know.

Review №117

2018-04-25 14:37:20

Office is unorganized. Started braces for my daughter in August, and they never submitted referral to my insurance. Come October I finally screamed loud enough to get the process started. Now in April and they still havent gotten the baby tooth pulled and adult tooth on a chain to getting down. Called us on our way to appointment to change date. Sends reminder texts of upcoming appointments for night time when closed. Twice Ive talked to Perla and she wont get the right information to a manager, so its never taken care of. Unable to find referrals in our chart. New staff because of the horrible care they give. Hate Im stuck here with our insurance.

Review №118

2020-06-10 00:34:09

The staff in front are curt, talk too fast, and come across like everyone knows how this office work’s, what information is expected and why. There is a severe lack of Courtesy And customer service. It seems that the entire “front office “ industry is staffed with women that are severely limited in customer service. As though the patient/ customer is there for their benefit and not the other way around. We were not greeted other than to be ordered to step outside to take our temperature and fill out paper work. No “please” or “thank you” until I had to insist in being treated with more respect and courtesy. It seems to us that the whole of the dental industry and pain management industry cares little for the individual and just plays the numbers as there are so many people needing dental and pain management services what is one or one hundred disrespected patients when there are thousands out there!!!

Review №119

2020-06-27 00:35:14

The lady at the front desk was very snappy and rude because I didnt have my social security card on me. The dentist was awful. You shouldnt feel worse about yourself after leaving a dentist office. I went in needing emergency help so I can EAT and they didnt do anything but lecture me and put me down. I was in years to the point where the dental assistant told me to not cry and that Ill be okay. I have an appointment with a different dentist for a second opinion. I will never come back here again. You have no right to make your patients feel like that or to make them cry.

Review №120

2021-02-11 04:40:02

First visit ever, wait time was about 2 hours, dentist came in for 2 min and told me I needed fillings with a desensitizer that my insurance doesnt cover. I requested alternative options or to get the fillings without the desensitizers and was told that was not possible. Dentist was very rude and patronizing and did not even try to provide a more affordable option. Then to top it off, I was told they needed to reschedule me for the teeth cleaning because they were behind and didnt have time, after waiting for 2 hours just to be seen. Worst experience ever.

Review №121

2021-10-08 22:24:26

I went there today 10/08/21 I went to get my permanent crowns they came out perfect, fit perfect and looked perfect. If you are wondering to give this place a chance I would highly recommend!Thank you to all west coast dental for all of your work and giving me back my smile and confidence !

Review №122

2023-06-26 17:00:37

The wait time Is ridiculous. Avoid this place . Go to a smaller office . If you happen to have sub standard care, please contact your insurance company and dispute the charges or treatment done, especially if you have a second opinion of a different dentist. You can also contact the dental board of California and let them know the bad work being done by drs . And even take them to small claims court . Get documentation of everything, x rays of before and x rays after . Make sure the x ray tech is licensed, that all cleanings are being done via Standard of Care in Ca. The cleanings should be scaled with a cavitron and hand scaled by a dr or hygienist.This office is charging Medí-cal patients, which is not allowed as a Denti-cal provider. These people need to re- read some of the contracts they have with the insurances they are in network with.

Review №123

2021-03-20 18:28:34

First time going there. It was alright. Doctor told me why i was feeling so much tooth pain, and i tried asking him why, as i am not a tooth professional, so i had a bunch of questions. Started asking him what my options were and he gave me a short answer at first and ignored me when I asked more questions. Turned to the assistant he had with him and then he came back and asked me if I had any questions. It was alright i guess, pretty much told me what i had and what I needed to do after he ignored me and i received a bit more information from one of the ladies in the front of the office. I got more information over the phone than in the actual clinic. I dont think Ill be going there again.

Review №124

2019-05-03 23:39:18

I’m a new patient and I was treated so professionally and quickly. The dentist took a lot of time with me answering all my questions and concerns. The office is clean and modern. The office staff was very friendly. I would definitely recommend them!

Review №125

2019-09-27 23:37:24

Excellent service! My daughter had all 4 wisdom teeth pulled today and it was a great experience. Staff and Oral Surgeon were informative, quick and efficient. Will recommend to my friends and family.

Review №126

2017-07-11 01:16:13

My first experience with WCD of Menifee and I was taken care of by an amazing staff. The doctor was very helpful with questions I had. I was mainly treated by Megan and she is the epitome of great customer service. She genuinely cares about her patients and she is also very friendly. You can tell the difference between someone who just wants to get the job done & someone who goes the extra step to make sure the job is done right and correctly. I would definitely recommend Miss Megan to anyone.

Review №127

2018-12-23 04:29:47

WORST DENTIST EVER. I went to get fillings that weren’t filled right and even the lady cleaning my teeth two days later said that she didn’t do it right! Awful don’t ever come here also to mention that when they filled my teeth I’ve became sensitive to everything! And to add to that I was supposed to get my wisdom teeth out and they still haven’t called and said my insurance covered it and it’s been 3 months! But they can call every week to ask if I want a consultation for braces. I wish I can give 0 stars

Review №128

2018-05-07 21:16:41

This was my third cleaning at this office and I was not happy this last time. The x-rays and the doctor was completed within 15 minutes of my appointment, which was fine. However, the hygienist came in for 5 minutes, probed, stated I needed a regular cleaning, gave the treatment plan to the front and there I sat. I waited 45 mins for the front office to come tell me about the fluoride, then the assistant came to polish and was never seen by the hygienist afterwards. So overall, my appointment was an hour and 15 mins, just to get polished. Not very happy about that appointment and we will see what happens next visit.

Review №129

2019-04-29 05:09:47

The places is nice and clean and the people are friendly, but I had a 1pm appointment for my kids to be evaluated. I was there at 1pm but they werent seen until well after 1:45pm. I had to leave so another family member had to replace me. Its a real disappointment when you have an appointment and you do your best to get there no matter whats going on in your life. That morning I had to drive from Los Angeles to Menifee, pick up my kids to make it there just on time. Ssshhhoo. Its just a pet peeve to go to these places of business with an appointment and get put on hold so long.

Review №130

2021-09-19 04:14:25

I am Very Happy with West Coast DentalI and my Hubby had major work done, & the Dr. Firstly Is & Was. Awesome, Hes completly compassionate &Obviously Lives what he does. Then His staff : Each one was very professional & Kind. My hubby & I will bw ling time patients of west coast dental.we even referred a couple that feel confident already.😁 Thx.WCD.UR the BEST .Thx.Dr.Sina & Michelle

Review №131

2020-06-02 22:42:40

By far the worst dentist place Ive been to. I initially made an appointments for a routine clean up about month ahead.. Once I got to the office I needed to fill out some paperwork, it was 10:02a.m at the time, they had me wait there for 40 mins past my appointment time which I didnt mind because I was new there and I had to go through some paperwork which is understandable. Then they took Me to the back room to do the x-ray. The lady was really nice who did the xray. Her name was Maria. After the X Ray, She had me wait for dentist name Cowan, who was busy at that moment taking care of the next patient.¹ I waited there for nearly hour and half then he comes over, no hello, no how are you?? Just straight to what are we gonna be doing? I told him that I was there for a routine check up and cleaning. He goes over the x-ray and once hes done going over the x ray, He then tells me I cant do cleaning today because hes busy with other clients and begins to makes excuse as if Im stupid and tells me the machine is not working and If I want cleaning I have to wait another 40 mins so he can do free hand cleaning because he is busy with other patients at that time. Mind you Ive already waited 2 hrs for this dentist to see me!! I then told him that I had made an appointment to do a clean up..there was a brief moment of silence then he slams his hand on the desk and agrees to do free hand clean up and walks out. At this point the front desk lady walks in and goes over the finances but was also pretty rude herself, once I told her I had made an appointment for clean up and Hes not doing it after Ive waited nearly 2.5 hrs. She also didnt know what to say other then make BS excuses about how because Im new that was the case. I had already filled out my new patient paper work an waited 40 mins for being a new patient prior to me waiting 2.5 hrs in the back room!! So at that point I knew they were FOS and i decided never come back at this location. It was my first and its going to be my last visit at this location.Update: Beware of this Dentist office. Today i went to another dentist office who said I dont have cavity on the tooth that Westcoast Dental office said I had. Looks like theyll say things to get that money out your pocket even if its a factious cavity. Shame on you guys!

Review №132

2020-08-15 04:14:39

I went there as a new patient and was nervous since it was my first time being to a dentist but I was slyly made fun of for my appearance compared to my age and it being my first time at a dentist. I was also yelled at by the dentist after he asked me if I was doing something that damaged my teeth and I replied yes because I didn’t know before he told me that it damages your teeth when you do it. And I felt very sad and scared to go back after. I will be going to someone else. Worst first experience ever.

Review №133

2018-11-12 02:08:34

Awful. Went here had a cavity filled. One of them they did not do correctly. Went back in because of the pain I was in. They told me it was my choice if I want a root canal and couldnt give me their professional opinion as to if I need one or not. On top of that they overcharged me $100 and trying to get it back was a nightmare. Gave them my current insurance copay schedule, and they lost it. Seriously took almost 6 months to get my money back. I called more than I should have and the lady I needed to speak to was always out of the office. Friendly but very unprofessional.

Review №134

2023-04-07 01:41:31

I called them at 2pm without a serious dental emergency. I had a huge amount of swelling and pain from a badly infected tooth. They agreed to see me right away. They really cared about what I was going through and helped me when no other dentist would

Review №135

2021-07-19 00:32:55

I do not recommend anyone to visit this office, we waited about 2 hours for them to attend us and only for the dental cleaning to last 10 minutes, also they quote you a lot of work and they are extremely expensive, and they tell you that your insurance does not cover you, The truth is bad attention and they just want to collect what they can from your insurance. I DO NOT RECOMMEND doing research before going here, they do not respect the time of each appointment and they quote you countless jobs, disappointed in them, the lady who quotes looks like a model and not a dental professional.

Review №136

2021-05-19 05:11:54

Went here at the beginning of May to get my braces and it was honestly one of the best ortho experiences Ive had. I went here with the idea of just getting a consultation and nothing more. After reviewing the financial parts of braces with Lucia, who was super helpful btw and made the process way easier for me to understand, she told me if I was ready to start. Which I was but I didnt not imagine they were going to put my braces on asap at the moment which shocked me! I had a previous ortho who told me May 29th so getting them like the first week of May was the best thing ever. The lady who examined my xray was awesome aswell as the lady who put on my braces and told me what to eat and what to do etc. I loved that I got my braces at the best place possible!

Review №137

2018-02-28 17:20:59

This is the worst dentist I have ever been to with any of my family. They are rude, they are judgmental, and they are not very compassionate to making people wait one and a half to two hours at a time and then telling you that you need to come back. Very unprofessional, shotty work, I would not recommend this to my enemy looking over all the reviews, they must be paid or giving a discount for giving such good reviews. There is absolutely no way this dentist would get this many five stars please do your research before actually giving them anything

Review №138

2020-11-11 21:13:06

Waste of time. Scheduling is a joke. Waited for over an hour for my first visit, gave them the benefit of the doubt. Made another appointment for today, waited for over an hour once again with no end in sight. Cancelled the appointment and will never return again. If you decide to go here, I suggest you do not plan anything else for that day. Good luck!

Review №139

2023-01-12 00:54:02

I showed up on time for a 4 oclock appointment and walked out at 4:45 without being called back. No one acknowledged the long wait or was apologetic. This place does not respect your time.

Review №140

2021-03-30 18:03:34

Update - I am updating my review for West Coast Dental because after all that was said and done with the insurance company and everything else my crowns are beautiful!! They matched them perfectly and Im very happy! I would recommend West coast dental To anyone whos looking for beautiful dental work. Also a huge Thank you to Grace for all your help with dealing with the insurance company! Youre awesome at your job! Jenne is the perfect person to put at the front desk too because she is so nice! Shes one of the sweetest people Ive ever met! I would definitely recommend West Coast Dental for all your dental needs.Update! Although I had a great experience the first time every time after that experience has I have had nothing but horrible experiences since! Ive ever had to deal with with a Dental office that acts like this! They make you sit in the office while they take back people that have walked in and half an hour after you !! And all they can say is Im sorry maam!! Save your some time and frustration DONT go to West Coast dental if you dont want to be passed over and watch them take other patients that walked in after you & they are treated with preference! SMH

Review №141

2018-03-22 23:30:37

They are always BEHIND SCHEDULE. If you hire them be ready to sit in the office for 45 minutes before you are taken back. And they never have appointments!!! They dont tell you when you sign contracts that they only have Ortho in the office every other Wednesday, hence its very hard to get the appointment you need. I definitely wouldnt rehire them.

Review №142

2022-10-08 00:23:34

Amazing people pulled my teeth without feeling a thing best experience I’ve ever had at a dentist office or oral surgeon if anyone is scared I wouldent be they are amazing ! I’m a little sore now ! But that’s an hour and a half after great place !

Review №143

2019-03-04 17:28:57

I would not recommend this dentist to anybody. Have been dealing with them for a year and a half, they lose records, they do not give callbacks when referrals are in, they do not explain anything. It would take too long to go into detail about how much I just like this dentist very much . Believe with all of my heart that if I spoke a different language I would have been treated better Definitely not even worth one star.

Review №144

2019-09-18 23:31:55

We love this dentist office HOWEVER today was not a good experience. My daughter went in to have 2 teeth pulled and she was nervous so I was in the room with her. They asked me to wait in the lobby so I did. An hour later she comes out and they explain to me they pulled all 4 of her last baby teeth. She tells me she was crying in the room because it hurt. Im mostly bothered by the fact that NOBODY communicated with me about extra teeth or that my daughter needed me.

Review №145

2019-08-24 20:36:24

Be prepared to wait at least an hour after your appointment time. They overbook appoitments so frustrating. They book appointments even though they do not have proper paperwork (referral). Staff is not organized. Dentist left the office before scheduled appointment time. Office staff was too busy to call and reschuled my appointment even though dentist left the office. So I wasted my time and gas driving to my scheduled appointment . I would not recommend this place unless you like sitting in waiting rooms wasting time. I tried using this office on 2 different occasions both very time consuming and frustrating. I would not reccomend.

Review №146

2018-08-31 18:08:13

My dentist for 11 years passed away so a friend referred me to west coast dental Menifee. My first visit with Dr Lewin was amazing. This was 6 months ago. He was the reason i decided to go to them. I sent my Wife and daughter to them they had bad experiences with a different dentist .My daughter came home with a sore mouth. My Wife said her dentist did not do her filling right and she had to come back the next day so they could fix it. She had to wait 2 hrs just to be seen to do a 5 minute job. We will not be coming back . I thought it was strange that I had a different dentist when I came in today. I thought maybe Dr Lewin was on vacation but no I was told later that he moved to another office. I can see now because when he was there West coast Dental had amazing reviews, but now there reviews are horrible. Well off to go find another dentist.

Review №147

2019-07-25 17:06:09

The actual dental work was excellent. I needed a new crown and all went well. However the office needs additional training for my particular situation. I have had open heart surgery including an artificial heart valve. Even though I brought a letter from my cardiologist my computer record was not flagged. I needed 4 500mg amoxicillin before any dental work. The person I talked to in the office did not seem to understand and became very impatient with me. She never called back. I called later in the afternoon and talked to Roberta. She called the RX to CVS for me. The people I dealt with in the check in area did not seem to understand. I believe they need additional training on how to handle my situation.

Review №148

2019-08-10 19:46:27

The staff, technicians and oral surgeon were all very kind and welcoming. HOWEVER, the staff didn’t do their job at my expense. I showed up to an appointment to have my wisdom teeth pulled and because they didn’t receive my referral we had to reschedule. While in the office they processed all paperwork TO INCLUDE my insurance and my preference of local anesthesia and nitrous oxide. I show up two weeks later to have my teeth pulled and upon sitting in the chair they inform me that for me to receive nitrous they have to get authorization and that would take two weeks. So here I am, ready in the dentist chair, and my choices are to reschedule again or to pay them cash, $250, for nitrous. So I have it done stone sober, because I don’t have any extra $250, with tears in my eyes from the anxiety. Do they give me pain meds to help with the fact that right now my entire face is throbbing? Sure, Tylenol, which is doing nothing to help.So, if you go, be sure to do their job and talk to your insurance and their staff so that everything is handled by the time you show up. And if you’re having teeth pulled, make sure they give you pain meds that work.

Review №149

2018-04-07 19:35:44

Unfortunately my experience At west coast dental of Menifee has not been positive. The staff and 1 dentist they have are great however the wait times are absurd. You get taken back after an hour of waiting and then it’s a game of shuffle from room to room by the dentist. They are not staffed appropriately and that’s the fault of the ownership. I have spent a lot of $$ here and will not be returning. Customer experience matters and hopefully you guys figure that out.

Review №150

2016-11-26 20:13:10

I dont thank anyone enjoys the dentist bit I can say my experience at West Coast Dental was terrific. The employees are awesome and the doctor is amazing. I have had pain in my mouth for years. Now there is none. Three teeth taken out. Crown installed and next my partials. So of your looking for.a dentists than WCD is the only place. Im take. My kids and wife here for the experience and from this day forward we will have a great set of teeth and smile. Thanks West Coast Dental

Review №151

2021-01-14 21:30:21

Second day in a row trying to get an appointment with these people. First time, they told me to call back tomorrow because they were understaffed and she had no clue as to how to answer my question. Second day calling I was just put on hold only to have her come back on the line and say she’ll call me back. The only reason why I’m even trying with them is because it’s the dental office I was assigned to and my kid needs work ASAP, otherwise it would be a definite NO for me. Also, it’s true, wait times are ridiculously long. Expect to be there for 3-4 hours.

Review №152

2018-09-28 15:36:51

Wait time is horrible for a simple cleaning. I went in with my daughter to be assessed for braces. The orthodontist barely looked at her mouth. He seemed very rushed. I explained she had an extra tooth that may need to be removed. Long story short they went back and forth with my appointments. We took my daughter in to two appts, which they said she had to be refereed by someone else. They need to get on the same page. I also told the front staff my mother would take my daughter in because I was at work. Jesus said it was fine. When my mom took her in they were so rude that my mother took her in . Staff by the name of Jennifer I believe, even said out loud I dont know why they send them with their grandparents so stressful. How unprofessional to speak about patients in that manner. What is stressful is that a Dental Office isnt organized and has patients come in to appts, they can not service.

Review №153

2021-03-04 02:57:54

Very friendly staff. We have been going for a couple of years now. They are good with the kids. They all seem knowledgeable and dont try to upsell us. The only reason I didnt give 5 starts is because sometimes the wait is a bit long to be seen.

Review №154

2021-02-04 23:10:07

This is one of the best dental offices Ive ever been to. The staff is very professional and courteous. They are very strict with all every protocol during this very difficult time, as well as ensure the safety their patients and staff.

Review №155

2024-04-12 16:03:21

Everyone working on me were very friendly and efficient. They explained everything they needed to do and what was most important. I would definitely recommend West Coast Dental of Menifee.

Review №156

2018-01-31 22:09:30

I love this place! Ive hated going to the dentist all my life, and Ive finally found a dentist Im comfortable going to. The Dr. and people at the front desk are always so nice to us and always remember me and my wife. They just opened another W.C.D. near my house, but I still drive out to Menifee because thats where Im most comfortable.

Review №157

2022-07-20 19:23:15

I had a deep cleaning done here with Nardine and she did a great job! The environment here is calming and the front desk workers are very helpful, I have recommended this place already and will continue to do so!

Review №158

2019-05-07 00:23:59

Great experience. I broke a molar at lunch. I walked into West Coast Dental at 3:30 without an appointment, had ex-rays dentist consult, temporary filling, a plan of attack and out the door before 4:45. Very friendly staff. Highly recommend!

Review №159

2020-07-29 04:38:01

This was my first time here and the staff was rude to myself and others. i waited an hour past my scheduled time and I was there on time. Im never coming back.they offered my daughtet an antibiotic injection but no numbing medication. Every dentist I know numbs with gel, then the shot of numbing meds, then the antibiotics. He told her do you want two shots? Who wants oral work with no numbing? Go elsewhere !

Review №160

2018-04-26 02:12:15

Was not impressed.. the dental assistant took more attention to my visit, the dentist looked in my mouth literally 2 seconds, told me everything I told them about reasons I was there and sent in the insurance biller which did not listen when I told her that he failed to look at any of my teeth.. said the dentist had reviewed all by x-ray...?? Then said it would take 6 weeks to get an approval from my insurance company, I was looking for a place to take my family and this is not it!! Off to find a real dentist 👍

Review №161

2016-11-05 00:02:52

Very nice, clean, and modern office. The Dr and staff were very courteous and helpful and was understanding with me and my fussy baby. I would definitely recommend this office to anyone looking for a dentist in this area. My family and I are very glad we found such a good dental office near our home.

Review №162

2018-05-25 17:09:36

Nothing but a corporate dentist about stats and money. While waiting I am hear the employees talking about how well they did the day before how many people got processed the day before. I get pulled back for X-rays 30 min later. Then go to room and continue to wait. Dr comes in checks X-rays and inspects teeth. Recommends a bunch of procedures, like I haven’t been to the dentist in years (it was 7 months ago). I tell him I’m not interested. Another employee comes in says someone will come discuss financials, I state clearly not doing any of it she doesn’t need to. She says she understands but she still has to. Another girl tries to take me back for pictures, I ask at this point if I’m getting my teeth cleaned at all (already there for 1.5hrs) another girl comes in stating it will be $99. My insurance covers cleaning but they want me to have a deeper cleaning. Nope, I’m just hear for a cleaning. At that point I walked out. I will not be returning and cancelling my families apts. I hate corporate dentist who are just about statistics and financials.

Review №163

2023-11-01 19:56:17

Doctors are very knowledgeable and informative but all of the nurses and staff need to be on the same page with the plan for patients

Review №164

2022-08-27 21:07:35

Had an appointment to pickup retainers. Was reminded multiple times of appointment. Waited an hour to be told that they weren’t going to be ready until 10+ days later. A little disappointing that I get reminded 4 different times of visit and leave empty handed.

Review №165

2021-07-22 21:35:57

Awesome staff very friendly and professional. My daughter was able to be seen quickly. Follow up procedures where scheduled days apart not months! Happy with my visit today!

Review №166

2021-11-21 02:45:28

Everyone was friendly, professional and covid safe.The Dentist and nurses were very kind to my sister in law. They made her feel comfortable and not ashamed about her teeth. 🤗

Review №167

2022-09-26 06:44:15

They all were very very nice and made me feel very comfortable from start to finish very polite and nice never had such a good experience at any dentist I would recommend this dentist to anyone who needed a dentist very professional and informative and nothing bad or needs to be improved they are the best

Review №168

2018-10-20 16:14:52

If I could give 0 stars I would. This place is more concerned with digging into your pocket than the health of your teeth. If you get a quote for dental work from West Coast Dental, get a second opinion. Other places are much cheaper. Secondly, if you have an 8 oclock appointment, expect to wait till 930 to be seen

Review №169

2019-10-03 20:25:52

I went in knowing I needed a lot of work from procrastinating. From the time I walk in they made me fell completely comfortable. I was expecting stern looks, what I got was compassion and let’s get to work, not to mention a lot of laughs. So glad I walked in.

Review №170

2020-11-12 20:20:47

My wife went there for a checkup and she said that all the staff were really nice and friendly,however, the actual dentist was very brief and didn’t actually do any work on her the same day even though she complained of pain. She had just switched dentists for the same reason(very brief and vague).

Review №171

2021-11-16 01:27:00

We have had a great experience with my sons braces. Affordable and precise. We will be definitely coming back for my youngest sons braces as well!

Review №172

2016-12-31 18:42:38

I am naturally terrified when someone even says dentist. But even the staff makes you feel very comfortable. They played music while working on me and it settled me down alot. The doctor was great and kept asking me if everything was ok and if I was comfortable. They took care of my bad tooth without trying to make me do more work $$$$. I do have to go back and take care of two other teeth to avoid another root canal. But this time I am not afraid and am surprisingly excited about going back and taking care of problems I have been avoiding due to fear. I am very happy to have found them!!!!

Review №173

2022-09-22 20:13:38

Grateful is the word I could describe how I feel about finding this Dental Office and dentist.Respectful, compassionate, kind, and sincerely doing there best to help patients. So grateful!!!

Review №174

2023-06-26 20:49:07

If you need an extraction, please be aware that you DO NOT NEED a BONEGRAFT for wisdom teeth, or when you have severe gum disease. Get a second opinion if you don’t believe me .

Review №175

2019-11-26 22:22:11

Fantastic work, staff & doctors. Took me in without waiting two weeks for an appointment. Extracted the problem & now I’m off and running without pain!!! Thank you West Coast Dental, my new go to dentist.

Review №176

2022-05-02 21:03:57

Appointment times are never on time. I have waited up to an hour to get seen after my scheduled appointment time. And when they do bring you to the room they keep you waiting up to 30 more minutes.

Review №177

2019-04-16 23:58:31

This place is atrocious and a joke. The receptionist admitted it’s not their responsibility to make sure they have all necessary referrals. Why make an appointment for someone when you don’t have the necessary documentation? Logic escapes the individuals working in this office. Of course nothing is their fault and they blame “systems down” when called out on their failures. Save yourself time and stress find another dental office. I would only recommend this place to my worse enemy.

Review №178

2018-07-31 20:05:34

Good service very clean but the wait KILLS. Even if they call you back itll take another hour just for them to start and thats just because I said something to them who knows how much longer I wouldve waited. Overall its a good place but be ready to spend at least 2 or more hours here.

Review №179

2024-06-20 15:31:16

Staff it’s cordial and professional

Review №180

2019-11-21 02:53:44

Up till today I’ve been happy with them. Today I was disappointed. I got yet again different news regarding my son’s ortho treatment. When I asked questions about it tonight I was not answered directly and was told to come back at my son’s next visit. This is not ok. I wish they would come and talk to the parents and let them know what is happening

Review №181

2019-07-28 01:29:33

I am completely terrified of dentist. I went to one in Perris were the denist himself was so rude and spoke to me as if I was lower than gum stuck on his shoe. I told myself and others never to go back. But today myself and my 2 daughthers went to West Coast Dentals. I was in pain but from the front desk to those in back, made my visit so relaxing, and I am so very grateful they were there. I must have surgery but I trust them to do it and my nightmares of the mean, crazy, racist dentist have been healed. Thanks to the entire staff at West Coast Dental. My color was not an issue. I recieved the respect, and care we all deserve. Thanks WCD.Sincerely,The Scott family.

Review №182

2019-10-08 21:41:52

Pretty irritated with the dentist who I saw today. I’ve had good experiences with your location/staff every other time I’ve been in, but not today and I will never come back because of it. I had an appointment scheduled for a tooth extraction, it’s been scheduled for over a week, and it’s the same tooth y’all have told me numerous times needed a root canal + an $800 crown. I’ve let every dentist I’ve seen know that I don’t want the root canal and that I can’t afford the crown. So today I was actually looking forward to having my appointment to have the tooth removed (that should tell you how bad I want it out if I was looking forward to this). I get there and the nice lady at the front tells me I’ll probably have to sign a consent form saying I’m not doing what the dentist is recommending, no problem, I’ll gladly sign it. Then the dentist, who I’ve never met/seen before comes in and tells me that he doesn’t think I should get the extraction. And that “if I was his sister, he wouldn’t recommend it” well sir, I’M NOT YOUR SISTER, I’M YOUR PATIENT. And I have the right to make the final call when it comes to MY medical decisions. I realize as a “doctor” you have the right to refuse the treatment I’m asking for but why couldn’t someone from the office call me and cancel my appointment before I took off work and wasted my time coming in??? Why schedule me at all?? So you can collect money for the wasted appointment from medi-cal. Speaking of Medi-cal, I find it strange that I’ve been told several times, including today, that I need to get this root canal (medi-cal covers that) and the $800 crown (medi-cal does not cover that, and it would be out of pocket) done and taken care of sooner rather later but you refuse to do the next option, the one that you can’t collect my $800 on. Poor service and poor quality dentist today. I’ll never come back here and I wouldn’t recommend anyone else waste their time. Oh and by the way, if I could afford $800 for a crown, do you think I’d actually be coming to your clinic as a patient?? Not a chance. 0 stars rating

Review №183

2023-03-07 00:05:37

They took care of me and I’m really happy with their work. I will recommend them to other family and friends. Thanks again.

Review №184

2018-12-18 22:59:37

Staff was pleasant but not enough to excuse the 2 hr time period for 1 cleaning. Not to mention completing all forms prior to arriving and then seeing people come and go while our appointment dragged on, it was almost infuriating to be honest. Very disappointed. Wont be back if I can help it.

Review №185

2017-09-29 22:42:20

Your orthodontist wanted to pull two adult teeth in order to put braces on my 11 year old son. His jaw is not fully grown and talking to friends with braces experience, they said I made the correct choice as they had braces when they were young only to have braces again later. Your orthodontist made a belittling remark about my decision when he gave my sons file back to the front desk. Other than that, the front office was great and our regular checkups were good. Your staff didnt try to upsell a deep cleaning like other dental offices.

Review №186

2017-03-21 15:08:57

Went in for a root canal yesterday, and I have an extremely bad fear of dentists. Ive had two root canals done before, and in both of those cases it took an upwards of three hours per tooth, with a serious amount of pain for two weeks afterward. Came here, got it done in just over an hour (And apparently I have difficult teeth, four roots and curvy canals). Next morning theres no pain or soreness at all. Highly recommended.

Review №187

2020-02-05 18:26:40

This is my favorite dentist that I’ve been to, in my life. They always provide excellent care & they’re open later than most. I’m only putting 4 stars because they only have an oral surgeon in there once a month. Very clean office, great availability, and excellent customer service/care.

Review №188

2019-09-27 00:22:26

Inviting and friendly staff. Clean and orderly waiting room and exam rooms. I had a great experience. Hadnt been to the dentist in years and i felt really comfortable. Short wait time and caring staff and doctor.

Review №189

2020-02-14 21:42:50

Went in for a scheduled cleaning. An hour into my apt I was told it would be 30 more minutes till I had my cleaning. So I re-scheduled my cleaning. Came back and the dentist was running 45 minutes late. I waited as long as I could and had to leave again. Re-scheduled again.

Review №190

2021-04-13 02:10:13

Roberta was fabulous w/ the dental xrays. I saw Julie from the gym, who works there -- shes got it goin on at Powerhouse, teaching classes, every so often and Dr. Sena - great at explaining things. Cant wait to get my teeth fixed.

Review №191

2023-03-03 00:24:21

Prides themselves with informing their patients and explaining procedures. Very friendly staff. Best Oral Surgeon around.

Review №192

2019-07-28 06:40:30

Dr. Ali Amrollanie, their oral surgeon, and his assistant, Donna, were very pleasant, professional and caring. Ive had two other teeth extracted in the past at other dental practices in the area, and Dr. Ali & Donna both made my experience today of a tooth extraction plus bone grafting, the best overall experience of this nature by far. I truly appreciated their excellent care and highly recommend them both.

Review №193

2021-10-20 00:31:37

Im not great at taken care of my teeth and playing hockey hasnt helped, but this is the 1st office/dentist that has gone above and beyond to help me fix a broken smile.DDS Kim is my favorite, but a BIG Thank you to all the office staff for going out of there way to help me.Ive been going here for about 4yr and wouldnt go any where else.

Review №194

2020-07-08 21:55:05

It was very nice and clean. The best thing about this dental office is that they have everything you need pretty much right there. No running around to other specialist. Its pretty much all there. Im alittle worried about all the stuff I found out I have wrong...with all there high tech tools. But better to find out soon enough then later.

Review №195

2021-08-18 00:46:14

I would absolutely recommend this place to everyone!!After having bad experiences with other dentists over the years I was afraid to go anywhere until I seen the way West Coast took care of my son who was also afraid... He now enjoys going for his appt . The staff is amazing

Review №196

2018-11-09 03:48:46

The staff was quite nice especially Jen. But dr. Aronson was quite terrible. She get a root canal and left me a considerable amount of pain. She gave me a cell number if I was in pain so she could take care of it but she didnt even call me back. Come to find out shes new at West Coast Dental. And I wouldnt recommend seeing her. If you have an appointment and a root canal to be done, just make sure its not dr. Aronson doing it unless you dont mind being in pain. And being left in pain until you see someone else.

Review №197

2018-05-24 22:21:58

I scheduled emergency appointment with my dentist. I confirmed 3x I would be seeing a certain dentist, since I was driving an hour to get there. They assured me I was. I arrived at12:30. Seen at 1:15 by a different dentist. Told my dentist was at another location. The dentist looked at my tooth which had decayed and was causing me excrucitating pain. She left room without saying anything. Assistant came in and said the prior auth (requested two months earlier) was still pending so there was nothing they could do. No cray was even taken. When I complained about the pain I was offered antibiotic. Told to call them in a few days to see if they could get auth. (They couldnt even be bothered to call me when they got it.). Have no idea if I really have infection...but taking them in hopeof pain relief. TOTAL WASTE OF GAS AND TIME. VERY UPSET AT THE BAIT AND SWITCH TACTIC ALSO.

Review №198

2021-04-01 20:21:00

Every experience is positive and staff members always make me feel so welcomed. Dr. Cowan is one of the most gentle and caring general dentists Ive met.

Review №199

2022-12-20 18:18:07

Ive been to many dentists prior to WCD, all of them hurt terribly. However, here at WCD, the pain was minimal and the experience was excellent.