Wells Fargo Bank in Aptos

Review №1

2024-02-02 18:45:56

Had a wonderful time working with Connie on a dispute on my account. Even though it was likely something I could have done in my own time, Connie stayed with me for the 1.5+ hours of navigating the WF phone services. Her customer service was incredible! Thank you, Connie!

Review №2

2023-11-08 16:04:03

So far Attorney general in NYC, CA, MI, the FDIC, OCC, FBI, cfpb (Consumer Financial Protection Bureau) have all been contacted regarding this matter. Lets hope for the best. Apple Bank & Wells Fargo Bank are not squeaky clean either. We are not going to stop until our funds are safely returned by Well Fargo/Apple Bank.

Review №3

2023-11-08 12:46:36

Complaint Detail/Inquiry Information:We have been Loyal customers of Harlem Savings Bank (now called Apple Bank) since 1980 and I have no qualms with the service that I have been receiving. We trust them so much that we put ALL my eggs in their basket. Meaning, all CDs, checking accounts (for which our pay comes in through separately), Personal IRA, Money market, and a Joint savings account that is required to maintain a minimum balance, so you see, ALL of our financial hard work, and efforts flow through Apple Bank. Recently my spouse, Rosaelisa Diaz (who has unlimited access went without my authorization) withdrew a very large amount and caused the balance to fall short from the required minimum. Not only was John Diaz not notified of such transaction, I erroneously went ahead and electronically sent the funds without my husbands consent to some designated location (see above address), so when he got wind of it, I immediately went back the VERY NEXT DAY and had the wire (with a lot of money) recalled from Apple. Sadly, enough we are now being told (by Well Fargo) that it is TOO LATE and that the end target (alias Gregory McMillin, of 222 South Pinegrove Ave., Waterford Township, MI 95003, Their a/c#98 979 9985 5374 9621 at Wells Fargo) REFUSES to return our funds, which he coerced fraudulently, so we are now out of these hard-earned funds. We are so distraught that this happened, and that Wells Fargo & APPLE Bank didnt & does not want to aggressively recoup our money, for which we have no other choice then to get the New York Attorney General (s) involved, and we will be motioning to WITHDRAW & CLOSE out all six major accounts we have with them (if our funds are not credited) to go elsewhere to start a whole new relationship. 43 years of loyalty now out the window, & so much for FDIC. Dont believe the hype. We were outright swindled under false pretense, & Well Fargo & Apple Bank does nothing to help. We are not going to stop pursuing what was manipulated from us. ~Very UN-happy with the turn out. My spouse & I are keep being told that legal or someone will be calling, yet no one ever called us back or any hope of having our $11,700.00 returned safely into our account. Also, all we are being told is: By Apple Bank, talk to Well Fargo & Wells Fargo tells us: talk to Apple Bank neither one wants nothing to do with the mishap, yet, all Wells Fargo needs to do is debit Gregory McMillins account & return it to its rightful owners at Apple Bank Hopefully the attorney general will investigate this HOAX & bring justice to the innocent!This is to respond to Alfredo, since you claim that my review is of concern to you. I would like for you to assist in claiming these funds that one of your customers stole from us. I already contacted my local police department and I am also in the process of contacting other law enforcement agencies as well. My suggestion to you and Wells Fargo is not get in the way of the investigations that are up and coming. I have been suggested by our bank and law enforcement for Wells Fargo to assist and not sit back and allow a criminal to get away with Grand Larceny.

Review №4

2021-12-29 02:25:38

I think its very lame that you close at 5pm! Its very difficult for people that work till 5 to get in to do any banking transactions! Its not going to make any difference with this whole COVID INCONVENIENCE, if you stay open an additional hour/hour and a half. Please return to your normal hours of operation. Itd be very much appreciated to have the access to my account with the hours i signed up for. This was whole reason why I chose to bank with Wells Fargo in the first place. Not to mention all the money youve made off me and everyone else in all your overdraft happy fees for the last 25+ years!

Review №5

2021-05-22 17:35:48

Im not a fan of big banks, BUT, I have had my Fells Fargo account for many years and theyve always come through for me. I pay very close attention to my monthly statements and keep tabs on cash flow so I dont get into a scenario where I have to pay them to access or move around MY money. My local branch in Aptos is really fab. The tellers, bankers, and security guards are friendly and awesome. Over the years, thereve been about 4 times where hackers have stolen my card info and charged various things to my card. Twice it was just a few hundred dollars, but the other two times it was over $1400. Each time, WF noticed something was amiss, even before I did, contacted me immediately, and took care of it quickly and efficiently. Never once was I held liable for the stolen money and each time was reimbursed immediately (pending investigation, of course). I am not a wealthy woman, but I appreciate this branch and I must admit, I appreciate WF. As I mentioned in the beginning, I am not a fan of big banks, but I have been treated well by WF.

Review №6

2022-08-01 21:49:46

Came in to get coins but they keep changing the amount that people can get. Thats fine (its not the tellers fault) but one of the people who wasnt serving me went out of her way to be rude to me about it. Not a great look for a bank that is known to have customer service problems.

Review №7

2020-11-06 21:11:40

This is the best Wells Fargo in this area. The people are knowledgeable and very friendly. I get greeted at the door by name by Ridge. (one of the best tellers here) I love this branch!

Review №8

2016-01-11 20:52:25

Aside from trying to push credit cards with 20% interest rates down their clients throats. Im just sick and tired of them not caring about the people they represent. Keep in mind that this is a company that was successfully sued for inappropriately charging clients over draft fees, because of their capitalistic practice of processing the transactions that would most likely overdraft your account in a non linear order. Thanks for nothing wellsfargo.

Review №9

2020-05-05 23:09:46

The best staff in Santa Cruz County. Always friendly and welcoming. I miss the friendly faces while they are closed this month

Review №10

2012-07-12 18:11:38

I had a fantastic experience, always helpful, Mia is amazing and WF is lucky to have her, best experience yet:)