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Phone: +1 341-888-7637
Site: http://wellnite.com/googlebu...
Opening hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Closed
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Total reviews rating 4

86 Reviews for Wellnite 2024:

Review №1

2023-12-05 21:28:09

I have been trying to get my child an appointment with them since October. We have been passed strong to four different providers and she has yet to be seen. They were quick to remove my copay. This is the worse healthcare experience I have had. Please, please, please, don’t waste your time.

Review №2

2023-12-01 00:20:36

I previously did contract work with Wellnite while I worked on my necessary state hours for complete licensure for a Licensed Professional Counselor (LPC), during my time as a LPC-Associate Wellnite marketed to clients that I was fully licensed which was unlawful and expected me to provide diagnostic services which was also unethical at my level of licensure. Wellnite did not provide adequate safety procedures for clients in potential crisis and didnt screen for at-risk clients other than pushing them toward psychiatric medications. Upon being fully licensed I began noticing a decline in support from the staff that were expected to contact the clients and would often be asked to miss being payed despite what Wellnite had previously said in their policies and procedures for their clients expectations. I voiced to end my employment and gave over a months notice to ensure good coverage of care for my clients and now over 9+ months later Wellnite continues to schedule new clients despite me leaving the practice, closing all my availability, emailing everyone possible to say I no longer want to be contacted, directly wish to work there, and directly contacting the clients to say I dont work there. They violate personal health information laws when they send me this information and have severely miss bills my previous clients.

Review №3

2023-09-25 19:01:30

Ive reported Wellnite to the Better Business Bureau. They began accepting my insurance without informing me. When I found out I asked them to send the claims to my insurance because I had paid out of pocket when I shouldnt have. They told me my insurance had to send them (a lie). I talked to my insurance and after 5 months of hassle we finally got on a conference call and got Wellnite to send the claim as they should have in the first place. At this point they were denied because the time limit had passed. They still have refused to refund me despite Anthem letting them know they had violated their contract. Im reporting them to my medical board too.

Review №4

2023-10-01 00:37:58

My therapist met with me online, turned her camera off because “the internet works better that way”. You’re working from home as a therapist, get a better internet connection. I am talking about sensitive subjects in my life and I hear her kids in the background while I’m speaking to a blank screen. It was such an awkward session.The session also started late because they didn’t have the right email on file for me. She was also trying to laugh during the weirdest moments. I was told to hug my pillow and think of happy times. I don’t know, maybe she works with juveniles only. She asked random questions and didn’t really follow my thoughts during the session. I asked for my money back because they kept messaging me asking if I would work with someone else when I didn’t want to schedule my therapist again and I kept saying no. Finally I was so aggravated I asked for a refund for the one month subscription fee and the co pay and they told me they can’t but can offer a session with someone else. It was such a waste. I needed therapy for this therapy.Btw I found her on Zocdoc and saw a message on the page “Zocdoc patients are not required to pay a subscription service fee” and they charged me the subscription service fee! I am beside myself right now.

Review №5

2023-09-15 01:12:57

Actual text I had to send.“Whoever just worked with this number on the phone is incapable of human interaction or customer service. I am hurt, insulted and filing whatever report available against her. I was told they were named Shane. Who knows if its true. You need to check the records. This is a mental health organization and these employees are laughing at individuals PAYING YOU FOR MENTAL HEALTH SERVICE. This is a joke. Whoever I just spoke with is a danger to anyone needing real assistance.This is after I have had repeated issues with miscommunication and attempting to charge my card without consent.I was told some form of supervisor will be reaching out within a day. This is expected. “

Review №6

2023-07-24 16:28:28

Doctors constantly miss appointments. They forget to update you about your medication. They are a mess and completely unprofessional. I would never trust them with my mental health needs and I would never recommend them to anyone. The incompetence and lack of concern is shocking.

Review №7

2023-06-26 23:00:44

If you go on Zocdoc and look for a therapist and the service they use is Wellnite, try again!! This is ridiculous. To have the therapist not show up for the first session without warning is not good. I wouldn’t recommend anyone to book with them. Hopefully you see this review before you book and not after. 0/10

Review №8

2023-05-09 20:17:57

DO NOT DO USE THIS COMPANY. I was referred to them by my insurance company because they did not have anyone in network. My sessions are 100% covered. The lack of communication, professionalism and issues I’ve had has been unbelievable. They wanted me to put my credit card information in but I do not feel comfortable with how they conduct busy. After reading the reviews, I see why they have such negative reviews. WELLNITE IS TRASH

Review №9

2023-03-31 15:50:28

Would leave zero stars if I could. I found a therapist through my insurance network that used Well Nite. I was quite skeptical about using a practice that offered plans for visits.I tried to book an appointment through ZocDoc and was immediately told I need to register for their website and pay a $29 monthly scheduling fee. I signed up anyway against my better judgement and then immediately was told my therapist wasnt available for when I had booked and to ignore Zocdoc. They rescheduled the appointment twice on me and ignored my availability and gave me a time I could not do. I then got charged a cancellation fee for not showing up to an appointment I did not schedule They customer service is terrible, Ive called 6+ times and no one ever answers. The only way they communicate is sporadic text messaging way after or before business hours and 2 hours before they cancel and rebook your appointment.The final straw was when they cancelled my session for the third time, told me theyd waive the cancellation fee for the therapist cancelling and that I could try and find my own therapist in their network who takes my insurance but clarified they would not help and that they wouldnt be able to call me back about a solution but I could continue to text their support team.Overall, zero out of ten experience and a great waste of money.

Review №10

2023-10-19 17:15:17

What can I say about Wellnite, they deserve 100 stars ..I’m getting the help I need to move forward and get healthy..Wellnite rock,I appreciate the people that work their, they are always reaching out and make sure things is going well..thank you