Presentation on Map Reviews Nearby

Water Heaters Only, Inc in Hayward

4.9 (199) 2141 Commerce Pl, Hayward, CA 94545, United States

Categories

Plumber

Location on the map

Hayward, Alameda County, California, US

Phone: +1 510-881-8848
Site: https://waterheatersonly.com/fin...

Opening hours

Monday:Open 24 hours
Tuesday:Open 24 hours
Wednesday:Open 24 hours
Thursday:Open 24 hours
Friday:Open 24 hours
Saturday:Open 24 hours
Sunday:Open 24 hours

Edit info

Total reviews rating 4.9

199 Reviews for Water Heaters Only, Inc 2024:

Review №1

2024-06-28 22:14:41

Wow! This is a very good, professional company that went above and beyond. Our 14 year old water heater broke, so I called and spoke with Alex and later Cyrus. Both were friendly and provided me a reasonable estimate for replacement and sent technician John out for next day service. He did an impressively clean install job, replacing hardware such as the gas line, strapping, adding grounding wire, and more in a short amount of time I had hot water again. It was a great value and I feel confident their work will last for many years. Thank you!

Review №2

2024-03-14 17:43:17

I highly recommend Water Heater Only Hayward. I contacted 4 different businesses, and it was the most transparent in terms of what I was getting and pricing.My previous water heater was discontinued in production, so I had to replace it with a new model. Alex B visited my place, answered questions, and gave me a quote. The model, pricing and labor cost etc was officially documented, ensuring no hidden costs and fewer moving parts. In contrast, other businesses only gave me a rough quote and were not clear about what replacement model would be installed. Once I decided to go with Alexs proposal, he visited my place again and described what would be done. He delivered as promised. Alex was punctual and very professional. Note: They also accept credit cards for payment.

Review №3

2024-05-24 22:14:10

Our water heater broke down right before the long weekend, thankfully Daniel Chavez was able to install the new heater right before the holiday weekend. Daniel Chavez advised us on our options and helped us select the best one. He did a great job. Thank you so much.

Review №4

2024-03-19 00:31:26

This company is amazing. A person answers the phone, and gives expert advice. I was able to schedule a same day appointment. The service person, Wesley, called to say he would be earlier than expected . He carefully assessed our situation and gave us options as our water heater was still functioning. We decided to replace the heater and pump as both were 16 years old, well beyond the 10-12 year life expectancy. The installation took 5 instead of 4 hours as a couple of glitches occurred, but Wesley kept us posted. He was courteous and professional throughout the entire process.

Review №5

2024-05-11 17:40:30

Luis is a honest and a wonderful technician! He replaced the igniter and the gas controller of our 8 years old Rheem water heater while carrying a pleasant conversation. We will definitely hire Luis back again once our water heater needs to be replaced in the future.

Review №6

2024-04-29 22:19:46

Wesley arrived on time, made good recommendations and did a very Sano installation of the new Bradford White water heater. He was friendly, professional and explained the extra features I ordered very well. Very pleased with his service and the install.

Review №7

2024-04-15 15:30:25

Excellent company, professional staff, and skilled installers. We called on a Saturday afternoon, and on Sunday morning had our new water heater installed. Luis R. was our installer, and highly recommended. Thanks for the great job!

Review №8

2024-05-03 02:10:38

Dan Chavez of Water Heaters Only, Inc., came to our Oakland home on the afternoon of Thursday, May 2, 2024 and provided us with great service. He installed a forty gallon Bradford White water heater. He clearly explained what he was doing and answered all our questions.

Review №9

2024-01-28 18:35:14

I called about 9 am and was quoted a price range and told they could have someone here between 2 and 6 that afternoon. About noon technician Lucas called and said he was on the way. Lucas explained what needed to be done and gave me a final price which was within the quoted range. He was very polite, knowledgeable and efficient, as was everyone I spoke to at this company. Lucas finished the installation in about 2 hours. A very satisfactory experience.

Review №10

2024-05-01 21:37:04

I would like to thank Dan Chavez.Dan Chavez. is a very friendly person, and he explains the work that needs to be done very well and he did a very good job installing my new water heater and was also same day service.

189 more comments

Review №11

2024-01-07 18:31:29

My neighbors recommended Water Heaters Only for me after I told them my heater had started slowly leaking. They dispatched Wesley immediately to inspect my situation, he was super nice and super professional. He also gave a very fair quote and clearly explained the warranty and price costs. A few days later I called again and they immediately dispatched Wesley again to perform the actual waterheater replacement. I really appreciated that since Wesley had already a good idea of the work needed to be done. Wesley has a joy to have around, he worked quickly and explained to me everything he was doing, and explained to me how to operate the waterheater as well as best practices for the future. Ive had no issues with the new water heater, it works great and im very happy with the quality of the work. Would definitely recommend

Review №12

2024-05-31 01:51:55

Luis R. was prompt, professional and did an excellent job of installing our water heater. Highly recommend!

Review №13

2024-06-24 00:46:07

Wesley was awesome! He gave sound advice and we got the best solution for our household quickly installed.

Review №14

2024-03-02 20:39:08

Wesley was great. He communicated clearly, was super professional, and completed the job on time. I highly recommend water heaters only.

Review №15

2023-12-31 03:42:36

Wesley did a great job! Communicated well, knowledgeable and very courteous. I would not hesitate to use water heaters only again. David

Review №16

2023-05-28 23:15:45

Luke did an outstanding job replacing our water heater. He was on time, very professional and did a great job! This appointment happened in less than 24 hours and Im grateful for the help.

Review №17

2024-04-16 14:37:11

The technician was informative, meticulous and thorough in the installation. I’m so relieved that the job was well done, a good product was installed and great customer service.

Review №18

2022-02-21 19:11:22

I had a great experience getting our water heater fully replaced quickly. It stopped working one morning. They were able to come the next morning and it was quickly installed and back working(9:50-12:50). I highly recommend it. Mack Williams was the technician. He was very professional. I really appreciate he explained the benefits of tankless vs traditional water heater. He also explained the steps of the installation process and left the area better than he found it.-Darryl Walker

Review №19

2024-04-29 17:11:04

I would recommend this company, for sure, if all their techs are as friendly, knowledgeable and quick as Mo, the tech that replaced our water heater.

Review №20

2024-03-07 18:38:28

I had a very good experience with the installer. He knew his profession and provided good feedback. His name was Kevin.

Review №21

2021-10-21 17:04:09

Our water heater just quit working after 14+ years of service - - right before we were to have a house full of guests. I called on Monday evening at about 5:30 and was able to get an appointment for service on Tuesday 9 to 12. I work from home, so this window worked fine. John A. arrived during that window and was professional and polite. He asked what we wanted done and then gave us a quote. John explained what work was included in the quote and how long the work would take. We found the quote to reasonable. Two hours later we had a new water heater and were very pleased with the work that had been done. The work area was clean and tidy and we are very pleased. We highly recommend Water Heaters Only, Inc.

Review №22

2022-11-24 07:35:28

Review only from calling: After calling ~19 different services in the area Water Heaters Only was one of the 2 companies that provided a rough ballpark price over the phone (extremely helpful!) and offered to come out the next day. They are partnered with a water heater brand which seems to make getting one in an emergency easier. Price is acceptable.

Review №23

2018-12-21 17:24:06

Mack arrived on a Dec 1 2018 a Saturday morning on time to install a new water heater after mine quit mid-week. He did a wonderful job of installation of the new water heater and removal of the old one. Ive recommended Water Heaters Only to all of my neighbors in the loft complex. I really appreciated that the office called and said that had an unexpected opening on Friday afternoon if I wanted it. Customer Service is amazing!!!

Review №24

2022-06-12 13:51:34

We have 2 50gallon water heaters on our property.Lucas provided the removal and installation for both on two different dates.The first water heater was urgent since the old water heater pilot assembly failed.The second water heater we chose to call back Water Heaters only due to satisfaction of the first installation (also the old units were 10 years old).Lucas provided professional and excellent service on both occasions.Working with Water Heaters only is simple and professional.Thank youJeff

Review №25

2022-01-10 18:05:59

Water Heaters Only has great customer service. From the first phone call to schedule the appointment to the completion of the installation, everyone I was in contact with was friendly and professional. The technician, Loni, arrived on time and my new water heater was up and running perfectly within two hours.

Review №26

2021-06-09 17:43:43

15+ yo water heater quietly quit. Friends recommended WHO, so I called and received an estimate on new unit and realistic time frame for service. John A. was EXCELLENT. He assessed the situation, explained everything clearly and in great detail. He tried a successful, temporary work-around, but I agreed it was time for a new unit. Installation was accomplished earlier in the day than promised .... and.... for the LOW estimate. When does that ever happen? I highly recommend this business and John As super service.

Review №27

2019-11-19 20:33:34

Water Heaters Only is the only water heater company I willuse. They replaced my original water heater over 20 years ago. They did such an excellent job years ago I used the sticker on the old water heater to call them again. Valerie who was extremely pleasant & accommodating was able to get me a same day appointment.They did not disappoint. Mack, the service technician arrived promptly on time as promised. He was the real added value. Mack was knowledgeable, professional, experienced, and courteous. He was efficient and worked quickly. I had a beautiful brand new water heater in 45 minutes. Yay! He left the work area cleaner than he found it & he hauled the old water heater away. I would recommend this company to anyone who needs a great new water heater fast!

Review №28

2021-11-11 19:28:00

Dan did a terrific job installing a new water heater in my home. He really knows water heaters inside and out. This company was quick to respond and put in a new water heater after four other companies said they were too busy and couldnt come out. Absolutely would recommend this professional company for doing a thorough job up to code and safely installed.

Review №29

2022-07-11 22:17:35

We found ourselves with a 15+ year old water tank giving us some trouble so it was time to change it. We called Water Heaters Only because of the outstanding reviews we found everywhere and in a matter of a few minutes we had an appointment for the following day (the person who answer the phone (Andy? cant remember) was very professional).The following day Doniel came very punctually, and after a few minutes of conversation we agreed on replacing the tank. He was very knowledgeable, clear on what and why needed to be done, and replaced our tank in less than 2 hours. We had a baby sleeping in the house through the whole process so I guess he was also as quiet as one can be with this type of heavy work.I am very pleased with the job done by Doniel and the overall service of Water Heaters Only. Will definitely recommend !

Review №30

2019-05-17 16:37:41

We had an older water heater that was leaking internally. I called Water Heaters Only on a Friday afternoon and they sent out their technician, Kevin, on Mothers Day (Sunday)! Kevin quickly demonstrated knowledge and experience in water heaters as he walked us through our estimate. We were happy with the level and service and quoted price and scheduled to have Kevin come out on 5/15/19 to install our new water heater. All of the work was done expertly, efficiently and cleanly! We are so happy to recommend Water Heaters Only and Kevin to anyone who needs water heater replacement!

Review №31

2021-01-15 06:04:14

What a great service! Fast efficient!!I woke up to a cold shower and discovered my water heater was out and leaking. I sent requests to several potential services and Phil from Water Hester’s Only was the first to respond. He gave me a range of what the repair might cost and I made a reservation. Steve called and was available sooner then expected. He took a look at the old tank and gave me an estimate that was at the low end of Phil’s estimate. Within a couple hours I had a brand new top of the line Water Heater installed and guaranteed!!Thank you!!I appreciate the way you do business!!

Review №32

2019-07-15 20:14:24

I contacted Water Heaters Only on a Friday late evening after realizing that our old water heater had stopped working. They scheduled a technician for Saturday morning. Mack arrived during the early part of the three our window, which was great. He was very professional and did an excellent job installing our new water heater in a very tight space, while also leaving the place as tidy as he found it. Based on our experience, we would highly recommend Mack and Water Heaters Only, Inc for water heater replacement.

Review №33

2020-09-15 19:26:59

Discovering that your water has a leak and needs to be replaced is one of the worst feelings you could have. Not knowing how much it would cost to be replaced and not knowing who to call. I found Water Heaters Only out of all the other companies that popped up on Google. They had really good reviews, so I called. I was able to schedule an appointment and had Drew at my house within a few hours. Drew was very professional and friendly. He answered all of our questions and replaced our water quickly. It turned out great and made my wife and I feel very positive about the whole situation. Thank you!

Review №34

2024-02-18 02:26:30

Wesley did an awesome job installing our electric water heater, great quality service from him !

Review №35

2022-06-23 20:55:53

When I initially called on a weekend Sunday afternoon, your office was so kind and patient to assist me. I needed that while I was hysterical and in complete panic.It is rare I allow an outside contractor into my home.Loni replaced my water heater on Monday, June 20. To date, all is well.Loni is top notch.When I asked, he very distinctly explained options for a water heater for my home in simple terms for me so that I could comprehend benefits and disadvantages of the various options (sizes/tankless).All before replacing my collapsed water heater.I need to add that Loni advertises professionalism and competence for your company each time he rings a clients bell for service.I will be posting my appreciation on social media.I absolutely recommend waterheatersonly.

Review №36

2019-10-25 19:26:01

Excellent support & service by Loni. He helped me determine the best options for the replacement of a 20 year (!) old water heater, searched around my house for the right outflow pipe, and explained exactly what was needed and nothing more. I had a deadline to leave for work and he was able to do all of the work so that I was out the door right on time. He was personable and knowledgeable. Water Heaters Only came in $1200 less than two other quotes Id gotten from plumbers recommended by Lowes and by Home Depot. Fantastic experience. Highly recommended.

Review №37

2017-12-12 21:12:11

My previous water heater - a Rheem - had failed twice within its 6 year warranty. Additionally, each time I had to pay the installing plumbing company to repair it. AND wait for them to order the determined parts. (Two weeks minimum before I had hot water again with a water heater that was within its warranty period.)With Water Heaters Only, they showed up the next day as scheduled with a new US manufactured water heater and installed it. There was no waiting, no repeat visit, it just worked. Plus, they installed a water heater with better reliability.Im so very pleased with their work, their friendliness and professionalism. I immediately felt comfortable with Steve. There was no need to supervise him to be sure he wasnt exploring the area. There were no surprise charges either. I strongly recommend Water Heaters Only and will definitely use them in the future.

Review №38

2019-11-06 00:27:58

As all of us know, it’s never fun to have your hot water disappear. After at least three other calls and being told I’d have to wait until Friday, I contacted Water Heaters Only. I’m so glad I did, they arrived the next morning (today), Loni was my service technician, he was so friendly, helpful and competent! He had us up and running quickly. He showed me how to use the system cleaned up the work area. I will definitely make them my first call the next time I am in need of a hot water heater.

Review №39

2020-03-05 04:56:08

I see several reviews praising Loni. I have to agree. He is experienced and efficient and also very personable. Did a great job installing our water heater quickly and skillfully. Also extremely neat. I had to stop him from sweeping our garage! Hopefully the water heater itself will measure up to the quality of the installation. Time will tell...

Review №40

2015-03-24 07:13:26

I have been shopping around to find a company that will replace my water heater at a reasonable price, I found Water Heaters Only, Inc. provided the most reasonable price. My water heater installer Loni came at the time promised to provide an estimate. He was very patient and provided the pros and cons of installing tankless vs. tank water heater. When I decided to go with the tank water heater, he provided prices for three different models with different capacities and different energy efficient factors. Loni then left and leaving me to think about it and make my own decision. No pressure at all. I felt very comfortable and 3 days later I called to make the appointment to have my new water heater installed. On the day of installation 3/13/15, Loni took less than 2 hours to finish the job and performed all the modifications exactly as he predicted. No extra charges and he finished the job professionally and everything worked exactly the way I imagined. Great job Water Heaters Only Inc. I would definitely use their services again and would recommend this company to anyone.

Review №41

2019-05-03 21:17:43

Loni was an excellent technician. I had priced similar water heaters and his bid came in tied for the most competitive. I was glad the price was right as he had installed a water heater at a family members place a few months before and they highly recommended the company and him specifically. Clear explanation of both install and pricing, efficient and clean install - an everything needed was on the truck when he came to do the estimate! Install on Feb 19, 2019.

Review №42

2020-01-13 04:42:03

Mack arrived within the time frame, got right to work and did a great job. Very happy with the service of Water Heater Only. When my water heater broke down, - of course on a Friday night - I called your number and the person answering was so helpful and polite, that after I called around and got no responses, I ended up calling your company back and decided to just replace my sub-par heater (from another company) with one of yours. I love that there is a 6 year warranty and that you are local. And the hot water is working just fabulously! Thank you.

Review №43

2021-02-11 22:55:28

Our technician, Loni, was super friendly and professional. He replaced our water heater very quickly, same day. We are extremely satisfied with the service we received and are glad we called Water Heaters Only, Inc to replace our water heater. I highly recommend them and their installer, Loni!

Review №44

2024-06-04 20:53:28

Very reasonable pricing, quick and effective service. Thanks for bringing back our hot water!

Review №45

2015-06-02 19:51:07

Steve replaced our 17 year old water heater on May 28, 2015. We were able to get a same day appointment because of a cancellation. Steve called to say when he would arrive, and he was prompt. He answered my questions, worked efficiently, and filled up some buckets with water that had to be drained from the old tank. Water Heaters Only installed our water heater in1998, and it lasted a long time so we knew they had a quality product. When we called them last week, everyone was friendly, easy to work with, and very knowledgeable about the product. I highly recommend this company for offering very good service at a competitive price.

Review №46

2021-03-04 23:23:29

The name of the company caught my eyes.It means they must be very good at the only service they are offering. I am glad that I had called WHO.Steve B called to let me know when he was coming and he was very punctual. My apartment is on the 3rd floor, so he had to make several trips carrying / removing tools and water heaters.Yet, he was very pleasant and answeringall my questions in between. Looking at my new water heater, I see all the care and thespecialist knowledge that Steve B have displayed in the installation. I am vey impressed. Lastly, there was absolutely no mess to clean up. Thank you Steve.

Review №47

2015-07-29 06:03:24

My water heater stopped working this past week. I called several stores to check on the services. In the end I decided on Waters Heaters Only; even though they were not the cheapest, they were the most responsive and seemed most professional. The installation was scheduled on 7/26 between 8-10am in the morning. Steve called before he arrived, and came on time. He was very good about explaining my options, and the entire job was done in an hour. Steve left the place really clean and took time to explain what he did, and how to operate the new water heater. The experience was great and I am enjoying my new water heater. Highly recommended.

Review №48

2019-09-03 01:22:15

Called on a holiday about a water heater replacement for my rental cottage, kind of urgent. They came out and had the job done in a few hours. The tech, Loni, was great- knew his stuff, pleasant and efficient, even liked the dog. He also figured out why the heater blew out so we can get that pressure problem fixed before it happens again.Cost was pretty high over and above the straight heater cost, but we needed the job done and they did it well.

Review №49

2017-12-29 19:17:28

My hot water was starting to come out a little rusty-colored so I decided it was time to replace the water heater. I was able to get an appointment within a week. The technician, Chris, showed up right on time (on 12/15/2017) and did an awesome job in a timely manner. He discussed different installation options with me and helped me understand what would be best for my situation. He was very professional and seemed very competent, double-checking his work before he left. I couldnt have been more pleased.

Review №50

2016-02-07 00:32:18

Steve Burlison was timely, professional and extremely efficient with the installation of my new water heater on February 2, 2016. Upon arriving he reviewed the condition of my failed water heater and then provided options for my review. He had the water heater on his truck and was able to install the unit immediately. Overall, great service and would use Water Heaters Only again.

Review №51

2019-07-17 21:55:45

Water heater blow out last night, not a happy guy. Checked around early this morning, checked prices, reviews and even was preparing to do the job myself as I have done over the year at other homes Ive owned.The service person I talked with was very professional and knew her stuff.Their technician, Steve Burlison, came out and performed a first class, A #1 job. Steve was very personable, took command of the job & proved his skill to the finest detail.I am a retired real estate developer and know where of I speak on what is a professional top notch job.Excellent Firm, ask for Steve!!

Review №52

2016-02-12 03:19:16

Our water heater started to leak after 9 years, called Water Heaters Only on 2/2/16 morning and was able to get an appointment right at noon! Steve came to replace our water heater. He did a very good job and we have a new heater after an hour. The only suggestion I had was if he could have cleaned up all the drilled bits near the water heater, that would have been even better!Thank you! - Wanghwa

Review №53

2014-05-18 18:01:10

My water heater leaked, so I called Water Heaters Only. Steve came in did inspection and gave a free estimate, and Loni later did the installation work.Both Steve and Loni were very professional and knowledgeable. The work was done nicely. Im very happy with the quality of service. Highly recommend it!

Review №54

2018-10-25 23:58:42

We wanted to be proactive and replace our water heater before it failed. Making an appointment was easy and Mack came exactly when he was scheduled. I was impressed by how thorough and organized he was. The closet he had to work in was very tight AND the new heater was a bit wider so it was doubly hard. Each step of the way he explained what he was going to do to make sure he wouldnt have to backtrack. He also cleaned out the space before installing the new heater! I liked that! I would DEFINITELY RECOMMEND this company to anyone needing a replacement heater.

Review №55

2019-01-15 16:43:27

No complaints. Great job. My 18 year old 40 gallon water heater stopped working and needed to be replaced. Toa, the installer arrived promptly at the scheduled time, gave me an estimate that was within the low range ($1400) the ballpark figure quoted to me online ($1400-$1800). Said it would take a couple hours. Replaced my old made in Mexico water heater with a high quality made in USA Bradford and White brand. He did the work professionally and courteously. Toa did a great job! Everything was on time and on budget. I would recommend.

Review №56

2017-06-12 04:42:35

My 14-year-old water heater finally gave out. I called Water Heaters Only and made an appointment for 5/31. I have used Water Heaters Only before but still called around to obtain several other quotes as a smart consumer would do. The installer from Water Heaters Only, Steve B., was early and he called ahead of time to say he was on his way. Water Heaters Only was not the cheapest; however, they were the most professional and knowledgeable. I asked them to match one of the lower cost quotes (not the lowest one) I had obtained and they agreed. For a major appliance replacement job like this, you want someone who is competent and reliable at a fair and competitive price – that’s Water Heaters Only! Steve B. said it would take approximately two hours to complete the job; he finished in under two hours. He was very conscientious, neat with his work, and cleaned up everything before he left. He was courteous and answered all my questions. I am a very satisfied repeat customer.

Review №57

2019-05-16 17:34:50

Steve was a great installer. He called a half hour before arriving during our appointment window, removed and replaced the water heater in a little over an hour, cleaning up the area and explaining the new heater and how to flush it periodically to help maintain it through the years. I would highly recommend Water Heaters Only to anyone.

Review №58

2018-08-14 16:55:08

Yup - our 12 year old water heater wasnt doing the job. After reviewing the competition we chose a local firm with great consumer ratings.Very satisfied with the entire process to install our new 50 gallon water heater in Foster City. Our service rep (Francis) really made the effort to meet our tight appointment window and arrived promptly - ready to go to work. The bid was explained in detail and after we discussed - the water heater was installed with a minimum of fuss working perfectly. Francis even took the time to fully explain the settings and controller indicator lights before cleaning the work area thoroughly, hauling away the old tank, and departing. Francis also upgraded our gas line and replaced the leak pan as additional service! Nice to know a well established local firm provides a great product and service.Highly recommended.

Review №59

2020-03-31 22:22:19

The service and follow up were amazing, Greg and Steve has my new water heater in the same day as I called. They were both very friendly and the job was thorough and professionally done. I would highly recommend with more than 5 stars if that was a choice!

Review №60

2019-02-22 02:18:59

I called on a Saturday (2/9/2019) mid-morning with no hot water and a leaking water heater. Mack was able to come out the same day, replace it, and get us going again. He was very courteous, explained everything, and did great work. It was especially appreciated on such a cold day. We had our last water heater installed by the same folks about 15 years ago and would definitely use them again.

Review №61

2015-06-22 16:37:10

6/22/2015:Our water heater broke down (11 yrs old) on a Sunday morning and we called WHO Inc. for help. They set up a service tech to come out within 2 hours, and John A. did a fabulous job and completed it all within 2 hrs! He was highly professional, thorough and did a wonderful job. He took time to explain every element of what he was replacing and got up up and running again with hot water in less than an hour after leaving. We were beyond impressed.Call Water Heaters Only whenever you need your water heater serviced or replaced...you will not find a better company anywhere on the Peninsula.

Review №62

2018-05-19 16:50:20

We discovered the leak in our ancient water heater when the floor and subfloor inside the house were very wet and damaged. We needed to remedy the situation ASAP and my call to Paul at Water Heaters Only resulted in a appointment for that day. Loni arrived and within minutes confirmed that we needed to replace the water heater. He was able to accomplish that in less than two hours and gave us detailed instructions and advice. As others have noted, Loni is a skilled professional with a warm and humorous personality and we feel fortunate that we were able to meet him.

Review №63

2017-09-24 15:41:27

Outstanding service by Water Heaters only. Had a leaking water heater and called at 3PM on 9/22. Within 45 minutes Dan Chavez was working on replacing the defective tank. Dan was very professional and very thorough in his work. Left the worksite cleaner than when he started. Highly recommend Waters Heaters only.

Review №64

2018-04-13 05:06:01

A friend suggested Water Heaters Only and then I found a sticker on my old water heater from them. The old water heater was over 19 years old but was starting to leak and the pilot light had to be re-lit weekly. I called Water Heaters Only this morning (4/12/2018) and was told they could be out this afternoon. They called back and came earlier. Steve B. discussed the job and the price and even helped me move some stuff out of the way to get easier access. My new water heater was installed and producing hot water 3 3/4 hours from when I called them. Excellent and professional job. Im not expecting to have to call them anytime soon, but I certainly would call them if I need hot water.

Review №65

2019-03-11 03:22:06

We woke up Sunday morning, March 10, with a major leak from the 22 year old water heater in our garage. We threw out quote requests on Yelp and Water Heaters Only was the first to call at around 8am! They scheduled an 11am - 3pm window. Mack called about 45 minutes before 11am and said he’d arrive around 11. He arrived on time, assessed the situation, gave a quote and I signed for the work. Within 90 minutes a new water heater was up and running. He explained the features, operation, and the work that was done. Easiest last minute install experience I’ve ever had. Thanks!

Review №66

2018-04-07 20:29:58

I called Water Heaters Only regarding a leaking water heater. I imagined it would be a several day process at least due to a bit of complexity with the particular plumbing situation which I described in the initial call. I was told they would send their field technician Loni out, who was adept at handling complexity. He arrived just a few hours after I called. Loni listened carefully as I described the issues and he quickly assessed how to do the new heater installation. He also devised how to make a piping improvement in the process which would make any future changes much easier. Loni was very pleasant and did a great job. Overall Lonis work and the whole experience with Water Heaters Only was exceptional from start to finish.

Review №67

2021-03-16 13:44:37

They came quickly on a Saturday. They charge you $65 for coming for an estimate, but that credit gets applied to any work you do with them. But, they only deal with Bradford White and the tech they sent wasn’t able to do more than a basic replacement, when we wanted to relocate our water heater and look at tankless or heat pump or ?? They explained that they hadn’t sent the right tech and offered to send someone else instead but I didn’t have time to deal with that...

Review №68

2019-08-03 00:11:33

I called Water Heaters Only on Friday afternoon, and within 3 hours, we already have a new water heater installed. Our appointment was originally scheduled on Saturday, and luckily someone dropped the appointment, so we could get a new water heater on the same day I called. Our technician is PeniB, he told us hes been doing this for 20 years, and he is really professional. Actually when one business focus on only one thing for 50 years, you can tell theyre the true experts.

Review №69

2020-08-14 02:53:58

Water heater gave out after 13 years and we called for help late in the day. Peni & Loni came out the next morning did an excellent job of removal of our old tank water heater and installing a tankless water heater (including upgrading our gasline in our 50+ years house). Took about 1/2 a day to install, including having to drill in a couple places to the outside to install various parts. They answered all of our questions about how a tankless heater works. They were very pleasant and professional to work with. Highly recommend!

Review №70

2014-05-17 02:12:41

My experience with Water Heaters Only was excellent. Matt Hoffman, the technician, called 15 minutes before arriving and was right on time. He explained what I needed and what expenses would occur during the work. Everything was very upfront and there were no hidden costs. Matts work was exemplary. He had all the needed tools and his work was finished and polished, very clean. After installation he explained how to light the heater and what needed to be done to shut it down if an emergency occurred. This is my second water heater with this company and I highly recommend them to anyone needing to purchase a water heater.. They are honest, friendly and very professional. My name is Phillip Martindale and I give this company 5 stars.

Review №71

2015-04-14 01:16:25

I have a hot water heater in my townhouse that I rent. The tenant called me and said the heater keeps going out and that he had started it four times. The timing was really bad I was going in for an eye operation in two days and needed to get it fixed in one day. I called Water Heaters Only that night and was able to schedule a call for the next day. Steve gave me a call 30 min in advance so I could meet him at the townhouse. Steve was very professional and told me that the heater was not install properly and was not to code and that I needed a low profile heater so he could install it to code. At first I said to myself sure is he trying to sell me a knew heater, but sure enough I check with my neighbor and he had a low profile installed. Steve had a new hot water heater delivered, removed the old one and had the new one installed and working in about 3 hours. He even installed an earthquake strap, which wasnt installed on the old heater. Steve knew what he was doing, didnt waste any time and was very professional. I was so impressed that I asked him if he covered the Cupertino area were I lived. He said they cover the Bay Area. If I ever have any issues with my hot water heaters at my home or my townhouse again I will definitely give them a call.

Review №72

2017-10-30 02:27:56

We had a water leak in our tank and called Water Heaters Only. The technician Drew is very polite and honest. He explained the problems and provided us the options. We decided to install a new water heater since ours is almost 10 years old. Drew is very prompt and installed the new water heater within two hours! We are very impressed with the efficiency. Thank you for helping!

Review №73

2019-06-17 22:23:19

On 6/14/19 Water Heaters Only, Inc. installed our new water heater. The office staff took our call and had their technician Lucas at our home within two hours. Lucas Prada did an excellent job of explaining exactly what work he would do in replacing our old water heater. He had the new water heater on his truck, and the job was completed and cleaned up in an hour and a half. Great people, great job, highly recommend.

Review №74

2020-09-22 02:33:39

No complain about the service.Mack installed the unit. A real friendly and courteous person. Very meticulous with the job.Cleaned up everything before he left.Thorough professional courteous service. I expect this to last 10 to 15 years.I wanted to give five star except for one thing. I had given WHO, Inc all information including model number of my unit to be replaced.The person I spoke to told me that the expected cost was $3000 to $3500 for Bradford and White 75 Gallon. Unfortunately someone messed up and Mac realized that he did not have a unit that had special vent when he came to install. This not only caused some delay as he had to get the right unit, it also increased the quote to $4300 installed. At that time I had to agree to the price. Mac assured me that unit with vent is lot more expensive and the cost is justified.I checked the price and indeed the price difference is about $600 to $800.However if the original quote was $4000 to $4500 instead of $3000 to $3500 then I would have shopped around.To summarize, I am very impressed by Mac. I am sure my impression will be justified by the longevity of the unit.

Review №75

2016-03-04 01:01:58

Alex B. came out to replace my fathers water heater a few months ago (10/09/15). He was on time, efficient and professional. We called in the order and he came to do the job the very next day. They are a little more pricey than some of the other water heater companies but given how efficient and professional they were from the time I called in the order, I would definitely recommend them to others.

Review №76

2019-12-12 04:41:57

My mom had a wonderful experience with a technician named Will who drove to San Mateo from San Francisco to help her with en emergency water heater problem. He was thorough and kind and took care of everything within 2 hours of the initial problem. My mom would highly recommend this company and particularly Will. He didn’t give her his last name so Will it is. She had trouble with the website but wanted to make sure and let others and the company know how completely satisfied with the job she was. Thank you so much.

Review №77

2019-01-22 20:06:23

My water heater broke suddenly and needed replacement. My plumber of many years had recently retired.Very fortunately for me I found and called Water Heaters only with a high amount of concern about riskingan unknown contractor disaster. Such disasters have become commonplace.Boy did I LUCK OUT. ALEX showed up later the same day at the time I suggested and was quick to getstarted with a totally thorough and professional installation of my new water heater. He had everythinghe needed in his service van and noted and resolved a couple of code violations that I had been told about.This is the most Positive Home Service Experience I have experienced in many years.

Review №78

2017-01-28 19:22:21

We wanted to replace our water heater before it failed as it was coming up on the end of its useful life. Since we live in a condo on the second floor we didnt want to wait for a leak before we replaced it. I had originally wanted to replace it myself as I had some years ago, but because of my schedule, I just didnt have the time. I called Water Heaters Only on a Sunday and the gentleman who assisted me was very helpful and knowledgeable about water heaters in general, but also about the area we live in and the logistics of doing the work in our condo. I arranged for them come out the following Friday morning to provide an estimate. He promised me they would call when they were on their way. I had done some research and knew what I would be willing to pay. That next Friday morning, I got a call from Alex that he was on his way and would be there shortly. When Alex arrived he introduced himself, was very friendly and explained to me what he would do. After evaluating the water heater installation, Alex explained to me my options and what it would cost. There was no high pressure sales job to try and sell me something I might not need or well give you a discount if you agree right now. However, after further discussion with Alex and the fact he could get the water heater replaced that day, I decided to have it done. I thought the price was competitive and the Rheem water heater to be a good one for our needs. I also trusted that Alex would do a great job and get it done that day. A short while later, Alex came back with the water heater and everything he would need to get the job done. The work was done efficiently and professionally. I was also very impressed with how careful he was in installing the water heater, especially since we have wood floors. The water heater works great and we are very pleased with the outcome. I would recommend anyone to give Water Heaters Only a call and consider them if you need a water heater replaced.

Review №79

2015-10-07 11:20:56

I just had my water heater in my Fremont Home replaced by Water Heaters Only on 10/5/15. The installer, Beni, called before the job to confirm when he was coming. He was very professional and the installation went fast and smooth. The replacement is a much higher quality unit and their prices are competitive. I highly recommend this company.Bob Chandler

Review №80

2014-09-04 15:16:22

With a leaking water heater and flood in my garage, I called Water Heaters Only after calling two other companies and being put on hold or treated rudely. Water Heaters Only was so helpful, and were able to identify the size, age and serial number of my current water heater, as well as provide me a quote for a new water heater over the phone. Within an hour, Alex from Water Heaters Only had arrived at our home. Not only did he replace our water heater at the price quote but he pumped out the flooded water in our garage. In addition to installing the new water heater, he was able to install a drain pan and pipe to outdoors so that in the event there is ever a leak again, the water will be directed outside (instead of flooding our garage). He was extremely polite and professional, - I would highly recommend this company.

Review №81

2019-05-28 17:30:36

Our water heater started leaking suddenly at night, and we wanted to get an emergency repair/replacement right away. I contacted over 10 water heater services that evening, and Water Heaters Only was the only one who picked up the phone immediately, and scheduled an appointment the very next day. Great service, friendly, efficient!Margot Yapp, installation date on 1/11/19, Daniel was our installer.

Review №82

2021-08-03 15:58:49

Everything about this experience was exceptional and Mack was beyond exceptional! He explained everything that I needed to know about the process including instructions on relighting the pilot if ever needed. The response to my call was immediate, the work performed quickly and efficiently and the clean up very thorough. I got my last water from this company in 2003 so I was very pleased to put my faith in them again with even better results this time with the service. Thank you!

Review №83

2020-12-10 21:42:34

They responded very timely to my initial inquiry. Roughly 30 minutes to one hour after I submitted it online. The technician that came out for the quote also explained the process and what would need to happen depending on the water heater I selected to replace the existing unit in very simple terms. All staff were pleasant to work with. The only negative experience I had was miscommunication in the back office for my initial appointment. Somehow it did not get entered into the system, but they moved quickly to accommodate and fit me in the following day. I would definitely return to them.

Review №84

2016-08-18 19:54:23

This water heater company did an excellent job in replacing our leaking old water heater. Their technician Steve B. did the replacement job as estimated by him within two hours time! He even did some extra work to insulate the copper tubing that were all part of the water heater system! A job well done! I will do business again with Water Heaters Only Company.

Review №85

2019-05-04 19:41:33

Our water heater started leaking on Thursday May 2nd. I found Water Heaters Only on the web and called around 3:30 PM. An appointment was set up for the morning of May 3rd. Tao called about 30 minutes before arriving at our house. Tao was very professional, completed the work in a timely manner, cleaned up the area of the work, explained the entire process and paperwork, and thoroughly answered all of our questions. In addition to the fine work, he was very personable and made us comfortable with our decision to utilize this company.

Review №86

2019-01-06 07:24:57

Our technician, Mack, arrived even earlier than expected and was very efficient,knowledgeable, and thorough. He explained the operation of the water heater after installation.After initially calling for service we got an appointment the next day!I would highly recommend this company to anyone needing a water heater.

Review №87

2021-03-26 03:26:00

Never had such a smooth, hassle-free business with any company. Called them about a water leak at around 9 am and the got the new water heater installed before 3:30 pm same day. The technician was very polite and patient enough to answer my questions. I would highly recommend these people to anybody.

Review №88

2021-10-22 21:04:09

I called Water Heaters Only, Inc. after a PGE technician said he could not light the pilot light on our water heater. Peni and Mo came to our rescue -- they were here the same day that I called, diagnosed the problem, and gave us a quote on the spot. We decided to move forward with a new water heater (ours was at the end of its lifespan) and Peni and Mo were back the next day to install our new one. They were professional, easy to work with, and so very smart! We are so appreciative that we were able to receive such amazing help from them, and I will be recommending them to anyone who has issues with their water heaters. They turned what could have easily been a nightmare for us into something that was no problem for them at all, and were an absolute pleasure to work with.

Review №89

2015-07-14 20:18:20

I just had my water heater replaced by Water heaters Only. I called the Company, set up the appointment and they arrived on-time. Steve Burlison was the installer and he did a great job. He was very pleasant, did a professional job and very neat.Max

Review №90

2016-12-11 21:09:23

My leaky water heater decided it was time to go on Thanksgiving Day this year and it was quite the inconvenience. I did some research and then called Water Heaters Only on Friday after reading good reviews. They quoted me replacement costs for both a tank and tank less installation and i decided to just replace my tank. I figured it was not an emergency since i still had water. so i said anytime before Tuesday would be fine. They were able to get someone out the next morning. Toa was the technician and he was great. Professional, informative and very pleasant. They didnt try to sell me anything i didnt need. Compared to a big box store i had come out and quote me when it first started leaking, these guys were almost half the price. Great Job and Thank you

Review №91

2013-06-30 23:20:36

Quoted installation price was the lowest that I found. The installer arrived in a timely manner, even after the original installer called in having vehicle problems. The installer was professional and courteous, and did a great job. I would not hesitate to recommend Water Heaters Only to anyone needing a new water heater. Job Order #1047831

Review №92

2015-07-02 19:39:30

A much better experience than I expected. my 22+ year old water heater failed and after having wasted time messing around with the usual big box home store a friend recommended Water Heaters Only to me. The on-site technician that day (9th June) at my Silver Ave home (1068156), John A., was knowledgeable, and I felt like I understood what he was doing from start to finish because he explained things so well. Time from arrival to turning on the tap to get hot water: about two hours. Old failed heater removed, location left in better condition than he found it (because Im a slob). While I dont hope to need their service anytime soon, Im glad to recommend Water Heaters Only to people who just want to get this done professionally and quickly.

Review №93

2020-08-03 20:41:05

My water heater was installed on 7/30/2020 by Dan. Could not ask for a nicer guy and he was very experienced and kept me posted as he was going along (of course, I would check progress from time to time). Explained the changes since the last install 15 years ago. Cleaned up the area before leaving. I would suggest that this wasnt the easiest install, but he did a very nice job. I would trust him with any install so you cant go wrong.

Review №94

2017-08-19 00:55:43

Came home to a flooded garage, and the old 15-year-old water heater given up the ghost. There was a sticker from the company we purchased it from and I called it. This number now belongs to Water Heaters Only. I did a little research and saw that they had good reviews, so I set up an appt., and got a new 50-gal. heater installed within 13 hours, just like that! I highly recommend giving them a call, and their prices are very competitive. And Steve, the installer, was very friendly and helpful.

Review №95

2016-12-10 02:32:20

I had an amazing experience with water heaters only, inc. I called at 11:30am and within an hour and a half Steve B was here with the perfect water heater in hand. He was so knowledgeable and professional. He made the experience painless. I would highly recommend anyone use this company. You wont be disappointed. And dont forget to ask for Steve B!

Review №96

2014-07-19 17:04:40

Our water heater died a rapid death this week. We called Water Heaters Only since they had installed the previous heater years ago. They sent John Aguirre out to meet my husband in the evening. He was very professional and friendly.The costs and procedures were explained thoroughly. After it was installed, John checked the functions of all the hot water faucets in the house and made sure they were all bled. He cleaned everything up and hauled away the old heater. My husband was impressed with the whole procedure. Thanks Water Heaters Only and thank you John. Job well done.

Review №97

2021-06-23 23:49:04

The best, if not one of the best, home repair related service weve had. Loni O. replaced our leaking water heater same day we called and gave us plenty of background context throughout the process, answering and re-answering all of our questions, and even gave other home related tips to ensure the safety and efficiency of our home. All for a great price as well. This service and experience from Loni specifically exceeded 5 stars.

Review №98

2015-03-31 18:56:47

We were given an appointment within hours of our call. The intaller Sal, was friendly, efficient and first told us that he could replace two parts on our very old water heater (23 years old). We also could purchase a new, more efficient water heater which is what we did He told us it would take 2 hours and he was absolutely right. Also, he was right on time for the appointment. I highly recommend Water heaters Only.

Review №99

2016-08-28 20:12:14

Our 13-year old water heater was leaking and we were afraid it was going to blow. We called Water Heaters Only on a Wednesday afternoon at 4:45 and they came the next afternoon, August 25, 2016, to replace our water heater with a new one. We were given a 4-hour window and the installer phoned when he was 30 minutes out which gave me enough time to leave work to meet him. The installation took about an hour. The installer (Beni) was very knowledgeable and professional. I would highly recommend Water Heaters only!

Review №100

2014-05-15 23:46:39

Our water heater went out and Water Heaters Only had the best prices and were able to come in quickly to install a new water heater! Our representative/mechanic Matt H. was very friendly, knowledgeable, and professional.Thank you for the quick fix! and Great service!-E. Josephine Howell

Review №101

2017-10-10 16:23:52

I would highly recommend Water Heaters Only to anyone needing one. Two weeks prior to installation, I had Alex B come out to provide me a quote. We also quoted with two other companies who seemed more interested in jacking up the price because of the area we live in. Alex was straightforward and professional. The provided fair quote and that was the price we paid (no more). He explained what needed to be done for our installation. On 10-6-17, we had the installation done. The price, service, and ease of scheduling was well worth the price.

Review №102

2019-05-28 23:38:01

I was very impressed by how friendly and helpful the person was who answered the phone at Water Heaters Only, especially since it was on Memorial Day! He scheduled Mack to come out that afternoon and give us a quote. We were so impressed with Macks professionalism and friendly demeanor that we went ahead and ordered a new water heater. Mack returned the next day and installed it and answered all our questions. Great service!

Review №103

2018-10-30 22:23:26

I called yesterday because we had no hot water. Alex arrived early today. he quickly assessed the problem with our ten year old GE water heater. I did a fix versus buy consideration and asked Alex to go forward with the new unit. He completed the task quickly and efficiently and restored the garage to the way he found it. he showed me what he had done and explained the new unit. I am a happy customer.

Review №104

2016-11-23 01:10:08

Yesterday, we had our water heater replaced by Water Heater Only. Every step of the process was polite, efficient and professional. Beni, the assigned technician, arrived on time (calling ahead beforehand), listened attentively, diagnosed the problem and offered a solution. He completed all aspects of the job within an hour or so, left the work area tidy, and hauled away the old heater. I am well pleased with the service we received.

Review №105

2015-06-24 00:25:54

On 6/23/15, Steve Burlison arrived promptly for our appointment and provided a written quote. The estimate was a few dollars more than another competitor. Based on Water Heaters Onlys Yelp reviews (and somewhat competitive price), I asked Steve to proceed with the tank replacement.After the installation, Steve vacuumed the area and gave me an orientation on the operation of the tank. Steve was very courteous and professional. I was pleased with the job and would recommend W.H.O. to my friends and family.Ill try to follow up with a supplemental review after the inspection by the City.

Review №106

2019-03-19 05:00:04

Our water heater broke and I called Water Heater Only for a quote. Loni came the next day. I asked him about tankless water heater. He explained to me in details. I decided to have a tankless water heater installed. He came with his co-worker Drew and install it fast. They did a great job. They made sure everything worked well and cleaned up before they left.

Review №107

2016-11-12 16:51:17

Excellent customer service - Competitive price - Quality work! Obviously when you need a new water heater you need it NOW but it is not a regular purchase so who to call & what price to expect can be very stressful. 1st call confirmed that it was probably going to be another bad contractor experience of being taken advantage of with the take it or leave it attitude. 2nd call to Water Heaters Only and immediately felt like a customer. Paul provided immediate quote / estimate and arranged for installation to be completed the next morning. Everything was done as advertised at a very fair price. Can a new water heater be a beautiful thing? Yes it can...Great Job!

Review №108

2019-03-17 16:50:31

My name is Jonathan Lawton and I had a 25 year old water heater that started to leak on St. Patricks Day, 3/14/2019.. I called Water Heaters Only at 6:30 am and they had a installer at my house by 10:40. Toa, the installer, discussed various options with me and we decided to go with a tank instead of tankless water heater. He removed the old water heater and installed a new one with all the associated hardware in 3 hours. He told me that the water heater that we needed for the job he did not have, so he called the shop to have it delivered so that he could begin work and not have to run off and get it. Toa was very professional and did an excellent job. I would definitely refer you in the future.

Review №109

2015-01-23 21:52:27

I been shopping around to get a new water heater installed, since my current one is over 15 yrs old. I been worried about my old one rupturing and creating a mess since thats what just happened to my friend.I learned about Water Heaters Only INC. from my neighbor because they had installed a water heater at his place. My neighbor told me that he was happy with the work, service and price of his new water heater so I decided to give them a call. I called Water Heaters Only at about 10 am and they told me that they could have somebody come to my place the same day between 1-4 pm which I thought was great. Alex Buenrostro called me about 1:30 pm and told me that he would be at my place in 30 min. Once Alex arrived, I went over my concerns with him. Alex was of great help and after deciding to install a new water heater Alex told me he was able to do it the same day if i had time. It was great news to me because I would not have to wait for another appointment.Alex did a great job installing my new water heater and it works great. I am completely satisfied and would use them again.Cesar G.

Review №110

2018-06-21 01:58:34

I returned from a business trip to no hot water... and I had gotten a nasty cold on my trip. The last thing I needed was to jump through hoops to get my water heater replaced. W.H.O. was able to come out the same day (6/14/18) I called and replace my unit. They were super responsive, setting up an appointment window and then calling me when they were on their way. My installer, Drew Moeaki, was so kind when he arrived and saw that I was sick. He talked me through my replacement options and then minimized my disruption. He was careful not to let the dog out when he came and went. He took the old unit away and totally cleaned up the workspace. I was so relieved by the great service with what could have been an ordeal. Thank you!!

Review №111

2013-04-15 20:04:14

Our old water heater went out on a weekend and we called Water Heaters Only....they sent out Steve on Sunday....he said Sunday was like any other day. Lucky for us, we had a new water heater in 1 1/2 hours. Steve was very personable, answered all my questions (I know more about water heaters than I ever thought Id know), and obviously knew what he was doing. I would recommend this company to anyone needing a new water heater. Carol HuhnOrder #1046042

Review №112

2015-05-26 01:32:45

Our installer, Steve Burlison, was easily the most professional contractor weve ever had in our home. He arrived a few minutes early. He put canvas down to protect the floors. He warned us that his torch might set off the smoke alarm so we wouldnt freak out. He also thoroughly cleaned up after himself, even vacuuming some cobwebs in the utility closet. I hope not to need another water heater for many years, but when I do, Im going to request Steve do the work.1067622 5/24/2015

Review №113

2019-06-24 21:55:44

We had a new water heater installed on June 24, 2019 by Steve Burlison. He did a fantastic job. He was on time, knowledgable, very polite, and he paid attention to details. We were very pleased with his work and would not hesitate to recommend him to friends and neighbors.Jean

Review №114

2013-02-01 22:44:35

We had a standard water heater that was 19 years old and were considering changing to a tankless model since ours was located inside the house. We called Water Heaters Only and an appointment was made swiftly and conveniently. Loni came out and was very pleasant and professional. He gave us great information which helped us make a good decision (for us) to go with the tankless. We liked and trusted him so much, that we went ahead and booked an appointment for the following week. Loni and Kevin arrived promptly, figured out the best plan for installation, explaining everything before they got started and anything that came up as the day went on. I am always very concerned about having work done in/around my home due to the chance of damage being done. But hey did a fantastic and professional job and made sure they cleaned up, leaving everything as they found it. We are very pleased with the stress free experience and wonderful job. Job #1041019

Review №115

2017-01-12 05:30:20

On New Years Day...my luck ran out...the water heater in my garage began leaking. I had emailed WHOnly that evening, and they called me first thing the next morning with an estimate. Amazingly, they were able to get a technician to my place that afternoon (remember, this is a holiday). Loni came out and did the entire job, hand shake to hand shake, in 93 minutes. In addition to replacing the water heater, he updated my valves and insulated all the piping. All in all, great work.

Review №116

2014-08-10 20:03:23

I called Water Heaters Only Saturday evening because my water heater was leaking. I found them in the phone book--I liked their ad. I was told that I would be contacted Sunday morning. Steve Burlison called me Sunday morning and was at my house by 9:00. He answered all my questions and explained to me the different models and tankless water heaters. He was very professional and very friendly. Within a few hours my new 50 gallon water heater was installed. Thank you Steve and Water Heaters Only! I hope I dont need to do business with you again for a while but when I do, I will certainly call Water Heaters Only. Thank you from a very happy customer!

Review №117

2021-08-18 22:58:36

Beni came on time and replaced my water heater. Im very happy with the job he did. He even explained what he was doing and why. When he left the water heater area was cleaner than when he showed up. Hes just a really nice guy that does excellent work.

Review №118

2024-05-31 20:09:26

Excellent experience with Wesley, very knowledgeable and was patient in explaining tge entire process.

Review №119

2014-12-22 06:47:07

Late Saturday night I found our 9 y/o water heater leaking and rapidly spreading water throughout our Redwood Shores garage. I managed to stop the leaking for the evening, and based on other Yelp reviews planned to call Water Heaters Only, Inc.Sunday morning at 8:30AM I phoned the RWC office and was greeted by a professional who efficiently processed my info and gave me a window of 9:00 - 11:00 AM for a repair vehicle to arrive - very quick and exceeding my expectations for a Sunday morning.At about 10:00 AM I recieved a call from the field tech - Steve B. who informed me that he would be arriving at about 10:30 AM - nice touch. Steve arrived on-time and got right to work. As expected, it was time to replace our water heater, and not coincidentally Steve already had the one we needed on his truck. It is nice that the information collected during our initial service call was not collected in vein. Other service companies can learn from Water Heaters Only field service procedures.Steve was as professional and helpful as anyone could ask for and the quality of the installation is top-notch. Steve replaced all of the connections into the water heater as well as the water heater itself, added insulation where there had been none before, fixed our drip tray, and even shop vaccuumed the embarrassing amount of lint behind the old water heater without pointing it out. Thanks Steve.I highly recommend this company for its service, people, and craftsmanship.

Review №120

2018-01-20 06:50:06

Had a water heater installed by Drew M. today. He called ahead and arrived on time, he was professional and friendly, did a great job. Id definitely recommend Water Heaters Only. This is the second installation theyve done for us. The last time was in 2003 -- 15 years ago! No trouble with anything in between.

Review №121

2019-03-14 17:03:41

Water heater started leaking on Thursday evening, which is when I called. Unexpectedly, they answered. Alex showed up on Friday morning as promised, swapped out my busted old unit for a new one, showed me everything I needed to know, and was on his way. Super friendly, super efficient. Later that day we noticed that our water pressure was down. Alex came back and cleaned the sink and shower filters that I didnt find previously and now were back to normal. In fact, its probably better than it was before. Honest, fair price, efficient, great service.

Review №122

2019-04-29 22:05:45

Discovered a leak in our water heater and called on a Sunday, received an time frame for a service call on Monday, received a call 1/2 hour before arrival, arrived promptly at promised time and said it would take 2 hours to replace the water heater. Turns out this was the same company that has installed our other heater 30 years ago! Great service. Thank you!

Review №123

2016-11-17 23:45:31

My 14 year old water heater leaked and flooded my downstairs den/office. There was no drip pan under the water heater so it was pretty bad. I called my regular plumber but when he found out I had a Direct Vent water heater that partners with my HVAC, he advised he wouldnt touch it. He told me to call my homeowners association and they referred me to a company that wouldnt even come out without charging a crazy fee to do so, AND they couldnt even locate my unique unit. I tried 3 other plumbers and NO ONE could help me! On day 3 of my disaster, I called Water Heaters Only ( I saw their van parked in front of my job and my insurance company told me to look them up) and they sent Loni. He arrived at the beginning of the time slot and within 10 minutes had assessed my situation, called in to find my special unit, and provided a reasonable quote to do the work along with the model and serial number of the new unit. He explained EVERYTHING and was soooooo friendly. Since this was an insurance claim, I had to wait for certain approvals to begin the work, but Loni removed the water heater quickly to help me mitigate further damage. Once I was ready for my new water heater, scheduling was super easy and Loni came back out and did a FANTASTIC job. Again he arrived at the beginning of the time slot! He built me a neat lil drain system from the drip pain in case the water heater leaks again it will drain towards the garage. He left the work areas clean and neat! Im sooooooo PLEASED and have told everyone in my condo complex to use them! The Water Heaters Only team were the only ones during my whole situation that knew what they were doing! Thank you a million times.

Review №124

2018-04-28 21:26:32

Our 15 yr old water heater had its last gasp on April 8th. Called the useless SEARS home warranty service and got the flipping run around, and finally called them out on their BS, CHECKS ON THE WAY!Emailed WATER HEATERS ONLY early am April 27th. Received an appointment, and by 3pm Loni, who was polite & knowledgeable, got to work and by 5pm he was finished. A couple of emails and it was done. Great job. Thank you.

Review №125

2017-01-23 19:41:59

I called Water Heaters Only, Inc. Steve had replaced our unit more than a decade prior. Upon request, Steve promptly came out SUNDAY at that, no extra charge (1-22-17)! We are AGAIN completely satisfied! Steves very knowledgeable, answered all inquiries, and has the BEST customer service! Our old unit was dripping from the top rim into the overflow pan, salt induced corrosion, a victim of our water softener : ) The time from arrival to completion was just 2 hours!Youre the best Steve B!

Review №126

2019-02-10 21:27:45

Installation date: 1/16/2019Our water heater started leaking on us on a Tues evening, my husband David Tsay called first thing Wed morning, and we had a new water heater by Wed evening. Our installer, Loni, was so nice, patient, and professional, we really cannot praise him enough! We are preparing to pack up our 16 month old and 2 dogs to go spend the night with my in-laws, but thanks to Loni, we were able to stay home that night, which really saved us a lot of trouble since this all happened smack in the middle of a very busy week. Thanks Loni!

Review №127

2019-05-17 00:01:58

Kevin was a fantastic technician, replaced our water heater, and has some chops on the guitar too! He was able to finish our work quickly done on 5/15/2019. Would recommend to anyone that needs a replacement water heater!

Review №128

2019-03-19 20:31:13

Found no hot water in the house on Saturday evening. Checked the water heater and found water all over the floor. Called a few places to get price quotes. WHO offered competitive pricing and no upcharge for Sunday service (other places charged double on Sunday). Scheduled for Sunday at 1pm. Mack arrived right on time and assessed the situation. Pretty clear it needed to be replaced but he explained why. He replaced all the fittings and insulation and re-strapped everything to code. Finished in less than 2 hours and explained everything about the new heater. Even honored a coupon that was expired for $50 off. Great, efficient service. Would recommend.

Review №129

2015-10-19 00:06:31

We were very impressed with Water Heaters Only! Steve answered the phone and as I talked with him about our situation he looked up information about a tank-less heater that a friend gave us and was very straight forward about how this would not be practical. Alex came to our house on 10/9/2015 and the job was completed on 10/16/15.We couldnt be more thankful for Alex and his expertise with where to move our heater and what type of water heater would best meet the needs of a growing family. Given that it was a big job, he took out our former water heater and gave us a loaner for the week so that we would not be out of hot water. Alex is a hard worker, attentive to explaining what he is doing and why and was able to spend some extra time telling us how to care for the water heater. We would recommend WHO to any of our friends and family and will be sure to use them again in the future.Kylie and Jeremy Rudolph

Review №130

2014-09-30 00:49:28

Came home from a weeks vacation a late Sat. afternoon to find my water heater had just started leaking. Called the 800 number of Water Heaters Only, spoke with a very nice young lady who took my information and told me a technician named Steve Burlison would be calling before his arrival between 8-10am the following morning Sun. Steve called about 8;40am and was at my residence in 15min. Steve checked the water heater, said it indeed was leaking, wrote an estimate, and explained everything he needed to do completely. Steve was very professional, friendly, and completed the job exactly when he said he would. The installation looks great, works great, Steve did an excellent job and cleaned up the area. Everything he said he would do he did. Thanks to Steve and Water Heaters Only for their quick response and professional work!!!

Review №131

2016-04-19 21:22:57

My initial phone interaction was very positive. I had call a few times because of my work issues and i spoke to three different people, all very courteous and friendly. We got a 2 hour window for service and expected a phone call 10 min before the arrival.Service scheduled for 4/19/2016, the technician name was Alex.He called prior to confirm arriving and verified my information.Alex arrived on the dot, very pleasant, professional and courteous. The quote was close to on the phone estimate, ballpark $ i was given. He swapped the water heaters in one hour, and took the time to give me brief instructions for all the valves. So far so good.

Review №132

2020-08-13 01:29:19

Water heater woes only happen in the off-hours. We found our old water heater leaking at 8 PM at night. WHO answered the phone in the evening, were friendly and helpful and scheduled Doniel for the next morning. He arrived on time and looked at our exterior water heater closet. We decided to upgrade the size, and Doniel explained the changes needed to bring the new install into Code compliance, and then he went to work. Most people dont know that there are many disciplines involved in a simple water heater replacement: plumbing, carpentry for seismic tiedown, HVAC for flue exhaust, but also the extras: he cleaned out the closet from years of neglect and left the installation looking wonderful! This was at least 5 star work, could be 6 stars!

Review №133

2020-05-17 19:33:18

Service person Matt was stellar. Arrived on time, only to find a 3-hour difficult task to replace our water heater. Tight interior space made it a challenge to get the old out and install the new. He was clean and explained everything very well, including a gas line issue we suspected we had but could never figure out. You cant ask for more or better service. Also, nice and friendly people on the phone on a very early Saturday morning. Thanks for making an ugly situation painless.

Review №134

2019-11-16 18:59:56

Drew the Water Heaters Only service technician came on time and installed the water heater in under 2 hours. He was very professional and did an excellent job with the installation. I recommend Water Heaters Only for water heater service and installation.

Review №135

2015-04-02 13:27:49

I have used Water Heaters Only in the past. They have always been very responsive to my needs. I have shopped around with other companies and their prices have always beat the other guys. Beni the mechanic was very professional. He explained everything he was to do. The instalation was done in a timely manner. He did a great job of cleaning up behind himself., and removed the old tank. Thank you Beni. and Water Heaters Only great job. I would recommend you over others.

Review №136

2020-12-18 03:57:30

I like to get good work done fast by a professional. Dan came out today, gave me an estimate and started the work immediately...4 hours later he was done. I have a brand new working hot water heater! Nice job Dan!

Review №137

2016-09-02 20:10:50

I made the unpleasant discovery this morning that my 21 year old water heater was leaking everywhere! I called Water Heaters Only and they had someone dispatched within the hour. From first call to the completion of the job was 2.5 hours! Great service! Beni was great to work with. I highly recommend this place!

Review №138

2018-08-13 19:00:00

We had a great experience with this company. We live in Burlingame and our hot water ran out on a Sunday. My husband called the 800 number and was able to get an appointment for the next day. Steve B was friendly and professional, explained the options clearly, and did all the work in less than 2 hours. I definitely recommend this company.

Review №139

2016-08-04 18:56:24

Installer Steve B. was very friendly and professional. He provided a detailed estimate and explained the worked needed for the new hot water heater to be code compliant. He installed the water heater, tested it and reviewed the operating procedures. Steve provided us with very good service.

Review №140

2014-11-25 05:48:22

Our water heater sprung a major leak at 10pm on a Saturday night. We called Water Heaters Only as they replaced our previous water heater years ago. They knew us by our phone number and found the record of what we have. As promised, Steve Burlison was at our door first thing Sunday morning. He was thorough, knowledgeable & explained everything he was doing. He replaced all new accessory connections with new parts. Steve finished everything relatively quickly, cleaned up, and left us to enjoy our hot water.

Review №141

2021-08-28 01:22:20

From the telephone quote, to service, the professionalism and customer service of this company was above and beyond. We called multiple places in an attempt to select a company to replace our broken water heater. When we contacted WWO, they were very informative, answered our questions, and promptly set up an appointment for someone to come to our house. The technician that came to our house was Peni B, and we could not have asked for a better tech. While the final quoted price was $400 above the telephone quote, we nevertheless found the price reasonable and went with the service. And we are very glad we did. Peni took customer service to another level. He patiently answered our myriad of questions, he trimmed a shrub that was encroaching the side walkway that he used to enter the location, so not to scratch the new water heater, and he also removed (and replaced) the door off the hinges to allow for more space for the water heater to enter the location without damaging the heater. He left the location extremely clean; better than when he arrived. Peni was extremely courteous, informative, and respectful. WWO is fortunate to have such an amazing technician as an employee.

Review №142

2018-07-26 02:37:35

My water heater broke on 7/24/18. Benny showed up within the 4 hour window. He assessed the water heater and gave me my options. He replaced my water heater. Left the area clean. Very happy with the end result. Definitely will recommend! Warren

Review №143

2017-11-01 21:12:43

Doniel was an amazing technician. He was able to get our old water heater down from the second floor by himself, scale the roof to line the vent up to the top of the new water heater and get everything hooked up and working in record time. We couldnt have been more pleased. He approached the unusual setting of our industrial condo as a fun challenge and then set to work cheerfully to solve all the issues. His communication was great too.

Review №144

2016-07-12 02:27:56

Our technician, Steve Burlison, diagnosed our problem on the first call and did not charge us for the visit. When we ordered a new water heater, he was able to order and install it promptly on July 11, 2016. He did a great job, only took a couple of hours, and we highly recommend him and Water Heaters Only, Inc.Customer: Reda and Dan Hale, Technician: Steve Burlison installed on July 11, 2016, #64382

Review №145

2015-01-12 01:16:21

Our 12 years old water heater just gave it up last night. The leak caused water to flood our garage. I called the Water Heater Only with the phone # sticker on my water heater. It was 1 am in the morning, and I was so glad to get a live person on the phone, I was instructed quickly to how to turned off the water. This helped to stop the water leak. I called the next day and scheduled an appointment to replace the water heater. I was told a technican will come at around 12 noon. At 11:30am, John A (the technician) called and told me exactly when he would be in our house. John A arrived on time, of course. John did a great job explaining to me whats needed to be done. He also shown me part by part whats need to be changed, fixed or altered. I had a very clear picture of the end product. I was very impressed, and agreed to the proceed with the work with a very reasonable price. I wasnt disappointed with the finished product which was exactly what I was told it would be. All the parts were done professionally, and John also kept the place clean and tidy. All in all, it was a job well-done.

Review №146

2019-04-22 16:43:45

On April 2, 2019, Loni and Will from Water Heaters Only showed up to my house as scheduled, they were both very cordial and performed an admirable job. They left the area clean and performed a professional installation of my new water heater. They were a pleasure to deal with. A+

Review №147

2013-03-27 02:53:10

I will only shop at Water Heaters Only from now on. Their technician Steve B. did a great job (order #1045334) . He installed new bracings and joiners on my pipes, and brought everything up to code. He removed my old heater and helped me to box up a new malfunctioning Whirlpool Water Heater that I had foolishly purchased about a week ago. (I purchased a new Whirlpool water heater - the Whirlpool leaked and the pilot light wouldnt stay on). After that bad experience with Whirlpool, I called Water Heaters Only and made the appointment. Steve arrived with a beautiful Rheem Water Heater which he installed quickly and efficiently. It was a very pleasant and stress-free experience. Thank you to Steve and Water Heaters Only!

Review №148

2019-05-05 21:53:41

My name: Evie & DonTechnicians: Lucas & PeniInstallation date: May 3, 2019My husband and I are very satisfied with the Water Heater Installation done by LUCAS and PENI. Our 18 year old 50 gallon heater was located upstairs (2nd floor) so it was not an easy task. The job of removing the old and replacing it with a new 50 gallon water heater was done efficiently and they both have very pleasant personalities. We also appreciated their patience in answering our questions pertaining to the new water heater.THANK YOU both for your friendly professional help.

Review №149

2015-05-16 21:50:23

Alex Buenrostro was supposed to come for a quote for a water heater today ( 5/16/15) since its time to replace ours. He is very professional and explained very clearly what he is going to do and gave me a very reasonable quote. He also said he could do the job right away if thats okay with me. I trust what he said and within 2 hours, he did the job beautifully!!!!! I am so impressed with his work and will recommend him to my friends.

Review №150

2021-04-26 19:56:42

Respond and Replace my leak water heater in 1 days. Mack is the installer. Very professional and does a great job. He refer me as bro. All in all I got nothing more to say other than 5 stars for the work and thanks BRO.

Review №151

2012-12-17 00:40:29

My water heater went out at 5am on Dec 7 and I called Water Heaters Only.The 24hr dispatcher immediately answered my call, took down theinformation, and scheduled an appt. for later that day. A little before 1pm,Loni arrived with my new water heater and installed it quickly and efficiently.I would recommend Water Heaters Only - their prices are fair and theirservice people are professional.Richard F (work order 1042488)

Review №152

2021-06-20 18:10:20

Start to finish great service. From the first phone call to a friendly competent call taker to the professional installation we had a great experience. Our installer, Doniel, was friendly and professional and I know enough about plumbing to say his work was top quality.

Review №153

2016-01-20 02:47:17

Woke up this morning (01/19/2016) and realized that theres no hot water. I was so frustrated! After I did some research, I decided to call Water Heaters Only. The appointment was scheduled right away and I have a brand new water heater now. Beni was my technician/installer. He is very professional and pleasant. He finished the job in less than 2 hours. I am very pleased with Water Heaters Only and would highly recommend them to my family and friends!Vivian Tung

Review №154

2014-12-22 01:34:17

Our water heater went out today and we got ahold of Water Heaters Only. Sunday before Christmas and Steve Burlison showed up an hour ahead of schedule and did a fantastic job. I like to know the how and why and Steve was happy to explain everything. The job was done in 2 hours and all is fine. I would like to add that I had a problem with the heater that went out several months ago; nobody wanted to help with it, but this company walked me through the repair. This is a great business and will continue to get our business...although hopefully we wont need it for a long time.James Gunn

Review №155

2017-06-30 22:31:01

This morning (June 30, 2017) Steve Burlison of Water Heaters Only (Grass Valley, CA) replaced our 11 year old leaking hot water heater. He was very efficient having completed the job in less than 2 hours even though he had to contend with extraneous valves, piping and additional plumbing related to our solar hot water system. I appreciated Steves courtesy and expertise in hot-water heater replacement.Allen

Review №156

2014-12-06 05:10:16

There is nothing more frustrating for a home owner than having to replace or repair a major appliance without having the opportunity to shop around first. Unfortunately, this is usually the case with water heaters. The day before Thanksgiving, my water heater starting gushing water as I was on my way out of town. I shut off the gas and water, then called Water Heaters Only. They were ready to send someone out that day. When I explained that I was leaving for the holiday, they walked me through the shut down procedures and scheduled an appointment for that Friday between 8am - 12pm. Loni called around 9:30am to see if I was home, and arrived shortly after. He explained to me why I had to replace the water heater (I suspected I was going to have to do) and quoted me an actual price. After about an hour, my new water heater was in. Loni cleaned up the area he worked in and was courteous and professional throughout the process.I would use Water Heaters Only again.

Review №157

2018-10-27 22:20:11

I called this company late Friday night after I discovered I had a leaking water heater. To my surprise, they were able to schedule the next day and I had my water heater installed. This company saved the day and now I have hot water and was able to prevent further water damage to my house. The installation occurred on 10/27/2018 and my rep was Tao. Thank you Tao and Water Heaters Only!

Review №158

2014-09-17 21:09:01

My installer was Steve Berlison. He was professional, quick, tidy and effective. The new water heater is working great and meets all the specs we asked for. They came when they promised, took as long as they estimated and met the estimate.Thank you Water Heaters Only.1059735Anita Fiedel

Review №159

2021-06-01 05:03:54

I got an immediate appointment. The technician, Doniel, came in the first 2 hours of the 4 hour window (and called first), explained everything to me and installed the water heater in less than the estimated time. Also, when my water wasnt hot enough, because I have an old house, he came back the same day to correct the setting. Very pleased.

Review №160

2020-05-04 20:28:26

Hello,we had an issue with our water heater, (pilot light), that was installed by Water Heaters Only 5 years ago. Loni, our technician who came out was not only personable but really knew his stuff. The first tech that was sent out was unable to remove 1/4 screws completely stripping it out in the process and Loni was not only able to resolve the stripped screw issue but complete the job and get me hot water once again. Thank you Loni!

Review №161

2015-10-27 00:59:20

Water heater was leaking on Sunday. I called this company on Sunday night and shut down water heater. Monday, I called several companies and find out this company is reliable and have a lot of good review.Loni installed very professionally and he is knowledgeable person ever I know. He firmely installed to protect each quake and perfectly connect water pipe, gas pipe and chimney. Its great experience for me.

Review №162

2020-06-09 00:26:11

EXCELLENT SERVICE! Wish I could give 10 stars! I called at 11:30 am. The seviceman Doniel was here by about 1 pm. He replaced the water heater in about 2 hours. He had brought everything he needed on his truck. Everything was clean and tidy. Highly recommend Water Heaters Only. Great job. Great price. 👏👏👏

Review №163

2012-12-29 00:59:12

Their service was on-time, very professional, and they resolved the problem by installing a water heater and a recirculation pump. The installer brought all the right parts the first time, had to alter the plumbing for an updated pump, and got it all done right (on a Saturday). He cleaned up afterwards, removing the old tank and other old parts.We were especially grateful because the water heater had gone bad while we were on vacation, so we came back to no hot water.Order # 1042520

Review №164

2020-03-04 22:01:21

We are completely pleased with our new water heater. Our service technician, Mack, was very professional and we appreciate the good value as well as good quality. Would not hesitate to recommend them.

Review №165

2015-03-12 17:21:53

I had a new water heater installed on 02/27/2015; this is my second replacement with water heaters. Lonii was the technician and he did an excellent job. He arrived on time and completed the replacement in record time. He protected my carpet and cleaned up after the replacement taking the old heater away. He reviewed the warrantee and the water heater connections. I am very satisfied with this company and I rate Loniis service as five stars.

Review №166

2018-08-13 02:46:51

Discovered that the old water heater (15 yrs) was leaking a few days before leaving on travel. The previous company that installed it had recently gone out of business; but I found that Water Heaters Only was local and appeared to have a good reputation. Loni came out and replaced the water heater quickly and efficiently, while explaining the pluses and minuses of modern water heaters and piping.

Review №167

2022-01-29 01:08:24

The service is great and courteous. Technician Peni B was my installer. Peni was very polite and professional. He explained in detail what he was going to do, and answered all my concerning questions. Highly recommend this business for quality water heater’s.

Review №168

2014-08-28 06:13:30

Matt and his crew did a stellar water heater replacement job for us on August 26, removing an 18-year old unit and replacing it with a new one. Not only did they re-build the entire placement set-up and direct water, gas, and venting connections, but they also updated the interior and exterior water lines, adding new cut-off and pressure-reduction valves, bringing out system into the 21st century. They were completely professional in every sense; Id recommend them to anyone. Top notch all around.

Review №169

2019-07-10 02:55:11

Beni came on schedule, quickly assessed the problem, and recommended several solutions. He was very courteous, informative, and not pushy at all. After selecting from the options, he got to work promptly and carefully, installed a new boiler, and now we have hot water again! He explained his work thoroughly and kept the work area very clean. Thanks, Water Heaters Only!

Review №170

2019-08-26 02:49:09

Tech was prompt, knowledgeable and efficient. He did a superb job replacing our old water heater. New one looks and works great. Highly recommended.

Review №171

2019-10-17 20:11:30

At 8am, I discovered my old water heater had exploded and the garage was flooded. At 10am, we called Water Heaters Only. By 11, Loni arrived in his van, and our water heater was replaced by 1pm. Loni was fantastic -- calm and confident. Would absolutely use again.

Review №172

2020-06-12 19:40:07

Mr. Dan Chavez explained everything thoroughly and gave us the cost and installation of the water heater. And promptly install the water heater. The water heater works well, and there is no leaks. We are very satisfied with his service.

Review №173

2015-09-28 06:11:18

Steve Burlison came by Sunday morning (9/27). He called about 30 minutes before arrival. When he got here he took about 10 minutes to give me an estimate that was right in the middle of the range they quoted. Steve was professional and excellent in addressing all my questions and concerns. The job took just over two hours (which is what he estimated on the front end). The job went off without a hitch and now we have hot water running throughout the water without any problems. Definitely recommend these guys....couldnt be happier. Always happy to write good reviews for quality work. (edward oh 1071451)

Review №174

2019-03-11 16:31:00

Mack came on March 5, 2019, right on time. He did a fantastic job replacing our water heater. WaterHeatersOnlys estimate was fair and accurate, and the installation went very smoothly. I would highly recommend both Mack and WaterHeatersOnly

Review №175

2014-07-18 02:12:53

My water heater started leaking late at night. Called WHO and scheduled a quote/repair for the next day. SteveB not only showed up early, but replaced our 21 year old heater in about 2 hours. Great service! Left the water heater area very clean after removing the old heater. Thanks a lot!! EL (WO ***8012).

Review №176

2017-09-09 02:34:16

We replaced our aging water heater. Dan did a quality job installing the new heater and bringing everything up to code. The work was tidy and he left the area as if he had never been there. Highly recommended.

Review №177

2016-12-30 20:51:44

We discovered our broken water heater gushing water around 7 am. We called Water Heaters Only an hour later, and by 11 am Beni was on the job and ready to replace our ancient (1994) heater. A few hours later we were back in business. Beni was an absolute professional from start to finish. We could not be more pleased or impressed. He even built a spill pan under our new heater and ran the line to a part of the garage where, should another failure occur, the damage to our home would be greatly minimized. Nice to be starting the new year with a new water heater.

Review №178

2014-11-13 23:11:37

John A. came and removed our broken ten year old water heater and installed a new unit for us, handling the 42 stairs from driveway to water heater. He explained everything -- he really knows his stuff. He was very polite and personable. Very diligent worker. He left everything neat and in order. I couldnt have been more pleased. WHO, Inc. is great and John is a great employee!Karen

Review №179

2014-07-24 17:47:31

We returned from vacation to a leaking water heater on a Saturday night. Someone answered the phone promptly and told us they would send someone out the next day.They were willing to come on Sunday morning but since we were at church, they were able to come in the afternoon. John A. called us when he was about 40 min. away.He arrived soon after and did a quality job in just a few hours. The tank is strapped to the wall to meet earthquake codes and everything looks professional. We have some air in the pipes which makes a rumble sound when the water is being used but I talked to Bill at Water Heaters Only in Redwood City and he gave me all the steps to fixing the problem ourselves. We are very satisfied with our new water heater and the service we received.

Review №180

2014-07-28 14:05:34

Steve Burlison did a great job explaining why our old water heater was leaking, and he was very flexible and was able to install a new water heater for us in about 2 hours, at a competitive price. He is also a San Francisco Giants fan, so he deserves a good review.

Review №181

2019-06-16 15:45:55

When I had to take a cold shower in the morning of Saturday June 15, I knew there was something wrong with my water heater. I called Water Heaters Only and the same day Toa came out and installed a new one. I had an appointment later in the day and they were very accommodating to get the work done before I had to leave. Toa was efficient, courteous and professional and left the work area spotless. Thanks!

Review №182

2021-06-14 01:18:11

Mack did an excellent job replacing our water heater, he was very courteous, answered all our questions. Price was reasonable, compared to other services. I defenatly recommend them.

Review №183

2013-04-29 16:17:48

Loni installed a new Rheem water heater at my home yesterday (order # 1046267). He was timely, efficient, and cleaned up after himself. I wasnt expecting to replace our water heater but the process was relatively painless. Everything is working fine.

Review №184

2018-11-04 21:06:28

Exceptionally professional, fast and experienced. Kevin West was in and out in less than two hours. I was dreading an ordeal before I got on the phone. The alternative of schlepping the old leaking heater back to Home Depot was just too daunting. Kevin replaced the old heater and even made some improvements in the housing and earthquake proofing. Dont bother going anywhere else - this recommendation will save you time and money.

Review №185

2014-08-27 03:14:25

My Bradford White water heater died after 13 years. I called the original installer - Just Water Heaters. Apparently, they went bankrupt and the Water Heaters Only took over their calling line. After a little bit of misunderstanding at first, and with Manager Pauls help, they sent their Super Mario Brother Luigi to take a look at the situation. Under an hour and a half, he replaced my beloved old heater (RIP) with the new Rheem water heater. He was kind, polite, competent, engaging and informative during each phase of the installation. If I were them, I would keep Luigi really happy....Good job, guys!....

Review №186

2021-02-17 20:56:48

Extremely positive experience from start to finish! Our 20+ year old water heater finally gave up on us and was proceeding to a potentially disastrous flooding situation on Monday night. The pipes were so old we were unable to turn off the water at the heater so EBMUD came out and shut off the water to the entire house which left us unflooded but also basically un-flushable. I called another local company, and they sent a tech Tuesday morning, but he was at a loss as far as what to do and advised us that they would send someone out with more experience. Several hours later and still no word on when to expect someone so it was after 2pm when I called Phil desperate for help. He wasn’t sure they had anyone available but as we had no water, he so awesomely found a way to fit us in. Our knight in shining armor arrived in the form of a young man named Will Gunn (#150115) just around the 4pm hour. Will was extremely professional, courteous, knowledgeable, patient with my many questions and obviously experienced. I was amazed at the idea of one man being able to do so much work, heavy work at that, in such a short time and so very, very well so in my mind Will is something of a superhero, not even kidding. Not to mention that fact that our old WH was down a narrow passageway and in a very cramped position. Will worked continuously from the time he arrived until he wrapped everything up sometime around 9pm and stayed a bit longer to make sure we were up and running again (pun intended lol). All in all, an extremely great experience and worth every penny, (which was also quite reasonable), and I will refer anyone who needs this service to Water Heaters Only going forward forever. THANK YOU!!P.S. They were very Covid-19 conscious and we felt very safe using them.

Review №187

2021-02-03 02:01:24

Dan Chavez replaced our water heater. He explained the problems in detail and did a thorough job. He was very professional in dealing with our questions and handling estimates, etc. I recommend this company and their service.

Review №188

2021-05-10 00:37:13

Mack arrived and gave us an estimate to do the work. The installation was done in an excellent workmanship manner with quality materials. Mack spent the extra time to make sure everything was done completely and expertly. Very pleased with the product and service.

Review №189

2022-09-13 20:06:15

WHO, that’s right, Water Heaters Only, that’s who! Called them at 0600hrs to replace a specialty water heater, Mo Tau was at my home 0915hrs and did all of the installation by noon. If you want it done now, and you want it done right, who ya gonna call…Water Heaters Only that’s WHO!!

Review №190

2015-01-06 02:01:38

Called them on a Sunday evening when I discovered our water heater had broken down. The service provider, Toa, called and showed up on time, took away the old heater, found a replacement and upgraded our installation with a ball valve and flexible connections within a few hours. It was great to have it all done as expected in a timely manner. Thank you! Jeffrey Bramlett

Review №191

2019-05-22 03:21:51

Technician: Lucas & Peniinstallation date: 5/21Very professional service, very quick response! On the second day after I contacted water heaters only inc, the technicians were able to come for an onsite check and next day the installation is done while homedepot and lowes wont able to get the water heater for 2-3 weeks. Thanks.

Review №192

2014-09-28 02:22:47

John from Hot Water Heaters Only, Inc. did a very professional and thorough job replacing our old tank that was leaking with an up-to-code secure, grounded and drain-ready solution. The final installation was picture perfect and everything that needed to be done was explained in advance and there were no surprise costs.-David

Review №193

2024-03-06 00:57:19

Lucas was great. Quick, neat, professional and efficent. Great job.

Review №194

2015-05-27 17:26:56

Water heater only serviceman, Steve Burlinson, did a great job in replacing the old leaky water heater. He was friendly and pleasure to interact with. Very professional who took time to explain things. Highly satsified with the job well done.Sung

Review №195

2019-12-30 06:55:18

Beni has provided an excellent services in replaced my water heater on 12/19/19. I have referred a friend in Hayward to use his services yesterday (12/28/19). He deserved a 5 stars review!Helen Liu

Review №196

2014-05-16 15:55:22

Received a courtesy call from Loni prior to arrival with eta. Arrived as he stated. Very professional, polite, patient and friendly. Installed heater and received hot water in exact time frame as discussed. Loni went above and beyond his call of duty, not only did he provide quality workmanship, he secured our sheet rock that was left hanging by the last guy and clean up was better than what I would expect, and Im particular. Have had many water heaters installed and this was, by far, the best service and product quality. Thank you.Nancy Vaca

Review №197

2019-06-21 22:59:52

Woke up on a Monday morning to no hot water and found water leaking out of my water heater. Called WHO at 8am. Steve, the service technician, arrived around 9am. Had my 15 year old water heater replaced by 11am! I couldnt ask for better device and more pleasant people to deal with

Review №198

2021-12-26 23:53:02

Water Heaters Only was very responsive and speedy. Both the office staff and the the technician were very professional. I had a good chat with the installer technician Peni throughout the whole installation. I highly recommend them!

Review №199

2016-04-26 17:55:18

I called Water Heaters Only on Sunday afternoon, April 24th and they were at my home, replacing my old water heater on Monday morning by 9:30 am.Alex was prompt and knowledgable and did a great job installing the new water heater and removing the old. Thank you Water Heaters Only.