Walnut Creek Ford in Walnut Creek

Review №1

2024-05-12 00:37:55

I bought a Maverick here just yesterday- no mark ups! Man its refreshing to know there are dealership out there that are honest like Walnut Creek Ford. Marvin is my sales person. Very nice guy! Thank you 😊. I drove more than an hour just to get this Maverick. Worth it 👍🏽. Give them a call if you see a vehicle you like, no mark ups! Thank me later.

Review №2

2024-07-01 18:57:25

Went to Future Ford of Concord first, then came here, and Im glad that I did! This has been the best experience Ive ever had at any dealership. Special thanks to the Managers Arman, Kerry and the salesperson Omar. Also, the GM is the nicest person you’ll ever meet. The professionalism, transparency, and genuine care shown by the entire team were exceptional. This place proves that a dealership can be both honest and profitable. I highly recommend this dealership to anyone looking for a hassle-free, trustworthy car-buying experience.

Review №3

2024-03-22 22:13:42

I picked up my Maverick today. Excellent customer service. Great professional team. Steven, Jeremy and Camron thank you so much for your help. Highly recommended 👍

Review №4

2024-03-04 18:08:28

Walnut Creek Ford Dealership truly sets the bar high when it comes to customer service and convenience. I recently had to deal with a recall on my Ford car, and the experience with this dealership has been nothing short of exceptional.One of the standout features of Walnut Creek Ford is their commitment to making the process as convenient as possible for their customers. When I informed them about the recall, they went above and beyond by offering to pick up my car directly from my workplace. This level of service truly exceeded my expectations and made the entire process hassle-free.Moreover, the professionalism and efficiency demonstrated by the dealerships staff further contribute to their stellar reputation. From scheduling the pickup to keeping me updated throughout the repair process, their communication and attention to detail were impressive.Overall, my experience with Walnut Creek Ford Dealership has been nothing short of outstanding. Their commitment to customer satisfaction, coupled with their convenient services, makes them the best dealer in my book. I highly recommend them to anyone in need of top-notch automotive service.

Review №5

2024-05-03 18:06:59

Walnut Creek Ford, and particularly my sales representative Omar, exceeded all expectations. Omar exemplified professionalism and class, providing a refreshing non-pushy approach to car sales. He took the time to understand my needs and ensured I received the best possible offer, making the entire purchasing process seamless and enjoyable. In fact, his exceptional service led me to purchase not one, but two cars from him. He helped me take delivery of my Ford Maverick Order, and we purchased a MachE from him as well. If youre in the market for a vehicle and appreciate top-notch service, look no further than Walnut Creek Ford and ask for Omar.

Review №6

2024-06-01 20:01:03

Worst experience ever. Once I told my friends and family about this story they are never going here again.The service manager wanted to charge us $6k to replace the sunroof. Then when we declined tried to say you can come pick the car up anytime. When I said ok just make sure it is sealed and water tight. He exclaimed it’s off and that part of the diagnostic is you have to take things apart. So we just have to come pick up our car without a roof. When I explained to him it needs to come back in the condition we gave it to ford he challenged that and said no. Then when that got a rise out of me he stepped in and said sir we don’t need to get in a fight about this I understand your perspective I will talk to a technician tomorrow and see what we can do…My answer was the same. Drop it off to my house in the condition you received it.The dealership manager took care of it finally but as a final insult the service manager tried to tell my wife what a favor they did and there is no charge for putting our roof back on.Bottom line - If you want to deal with salespeople not interested in helping you by all means take your vehicle here. But if you are interested in solving your problem I would consider finding help at other service centers.

Review №7

2018-02-27 21:04:49

I had an issue with my Five Hundred and brought it here for service, as I believed they were one of the better dealers in the Bay. I worked with Matt and ultimately the Service Manager Joe, and Ill say that they were both extremely helpful and professional throughout the entire trying experience. I wish the technicians were as good as the customer facing reps.As brief as possible... I initially brought my car in for a power steering leak. They fixed it for $2k but two days later it was leaking as much as it was before. I was then told about a host of other leaks / problems, and it would cost another $1.8k to fix. At that point, they had me locked and I couldnt do anything. Fast forward through FIVE additional trips back to the dealer where I had to leave my car to fix the same problem, its now been 6 months since my initial visit and my car is still leaking as bad as it was day 1. They claim they cant find where its leaking from, but the power steering and/or oil (or whatever it is) is all over my garage floor. It is completely unacceptable that they are unable to fix it. Period. Now Im almost $4k in and Im leaving the Bay Area with a car that isnt fixed. I know there isnt much legally I can do, but Im still exploring options just to get my money back at minimum.

Review №8

2023-06-04 06:34:55

I’ve been looking for a Bronco for years. Got burned during delays and by other dealerships marking up inventory. Paul Herguth got me one for sticker and not a penny more. No pressure from sales or finance. Good interest rate too in this market. I couldn’t be happier with my purchase of a V6 2D Black Diamond. Many thanks Paul from Ivan and Chrissy.

Review №9

2024-02-01 07:31:24

I came here quite a bit back - 3rd week of December I believe - and had a terrible experience with one of the sales representatives. Due to a busy schedule, Ive only had time to post this now, regardless, I still wish to express my negative experience.Everything was fine at first. When we arrived around 5PM, a sales representative came up to us; she introduced herself, we exchanged names, I stated I was interested at looking at their Expeditions, and we went towards where they kept the new ones.After asking about the vehicle camera options, I asked if it had a digital rear view mirror option. She appeared to have gotten a bit confused with the question, so I further clarified what it was and how other manufacturers have it, and her response was This is Ford. Yes? Thats why Im asking if this car has a feature Ive seen in others as it appears to be standard/optional across the industry? Then she proceeded to say that they(Ford designers) wanted us to look down at the screen and proceeded to show me the cars proximity alert? That wasnt even my question, and the camera wont stay on at highway speed unlike a digital review mirror that shows you everything behind you consistently.I asked if she had anymore Expeditions in the Timberlane trim in any extra storage facilities, her response was what storage facilities? in a very condescending manner. I had to furthered clarify what a storage lot was, and she started to look. I noticed she was taking a long time, so I gave more details on what I was looking for and if she managed to find any other Expeditions. She appeared to have gotten upset and stated in a attitude driven manner that theres almost 500 cars, and she doesnt know them all and it takes time to go through them while increasing her voice. I was merely giving more information to narrow the search, was curious if she found any, and didnt want to sit in awkard silence; we exited the car after she found nothing.I was intersted in a Expedition MAX wheelbase. It was quite dark, and we were at the rear of the vehicle when I asked what trim it was. Her response was Its an XLT, it says right there while pointing next to my leg while smiling and giggling to herself before walking off. What? How is that funny? Trim level names are not consistent throughout the industry; some dont even label their cars as such, and letters on a car doesnt always point to a trim, not to mention how dark it was.I was also interested in their Platinum trim Expedition, however I needed a MAX after feeling how more open the MAX felt. So I asked if she could look in the storage lot, she did, stated they had one, and I asked if it was on the lot or in storage. Her response was - in a very obtuse, insolent, and attitude driven manner - Sir, if it was here I would have shown you it while moving her arms up and down in a shrugging motion and imcreasing her voice. Seriously? Theres hundreds of cars here, you dont even know what you have in storage, what makes you believe you know whats on the lot? It could be in the back with maintenance, on a test drive, just arrived today and needs to be stickerd, or hidden elsewhere on the lot.I wanted to leave, but they had a used 2020/21 Expedition that I asked to look at. She said its not what Im looking for as it doesnt have 2nd row captian chairs as it was a preference I stated previously. I still wanted to look as its a preference, not a need, and its an older model so I wanted to see what has changed or what the previous owners did to it, and it gives good insight on how it looks & feels so maybe I can try to find something similar elsewhere; broadening my search options in the prosses. Well, after it was unlocked and having a hard time getting in because she didnt take it out while also being wedged between 2 cars, it did have 2nd row captian chairs. I information her about this and her response was okay. What do you mean okay? You literally said it doesnt? She either lied, or truly did not know and yet was confident in her ignorant response. We left soon after.

Review №10

2024-01-12 01:25:07

Its sad when you think that bringing a car to the dealership for repairs is the solution. Unfortunately I can say its not the solution, especially at this dealership. My Lincoln Towncar had experienced A/C issues which caused unusual sounds. My service advisor was in outer space with the reality of the diagnosis. After 3 visits and no correct diagnosis I gave up. It only took less than 5 minutes to properly diagnose and correct the issues when trained mechanics looked at it at another shop. Quite frankly I wouldnt have Walnut Creek Ford work on my bicycle, let alone a car.