Wag Hotels - West Sacramento in West Sacramento

Review №1

2024-05-27 22:57:33

Our first time here and this place is wonderful! The stay was free for our first two visits for day stay. The service and staff were exceptional. The day stays came with a complimentary walk, which was great for my little guy. We did the one on one stay so he could have his own space. This place is huge and right of the freeway. My dog Randall was great after I picked him up so that let me know he was treated well while he stayed. I highly recommend this place and I plan to use it every time we are in town!

Review №2

2024-01-27 22:32:33

Ive been a loyal customer of Wag for over a decade, entrusting them with the care of my beloved French bulldogs. The team at Wag has consistently gone above and beyond, especially for my wheelchair-bound Frenchie, Duke, ensuring his comfort and enjoyment during his stays, even through his old age. They even sent a card after his passing, showing how much hes missed. My other Frenchie, Hank, also adores Wag, we affectionately call it school. He gets so excited when he knows were taking him for drop off. He loves the company of the attentive staff and has a blast in the small dog playgroups.What sets Wag apart is their attention to detail, professionalism, and incredible services. Their amazing suites come equipped with cameras, allowing me to peek in on my guy whenever I miss him. I also appreciate how the Wag team caters to each dogs unique needs, providing a level of comfort and confidence that is unmatched.I wholeheartedly recommend Wag for all your dog daycare and boarding needs. Their exceptional care and love have truly made a difference in my life and the lives of my Frenchies, and for that, I am incredibly grateful. Thank you, Wag, for being a second home to my boys!

Review №3

2024-06-21 03:38:05

We have brought our dog here twice. We live out of town and come to visit our daughter. It’s so easy to drop him off and let him play while we do things where dogs are not allowed. Then we can pick him up and head home. No need to worry about boarding him or trying to find someone to stay home with him. Easy check in and pick up. Staff are always friendly and helpful. We have also used the Wag Hotel in San Francisco as we have a daughter there as well and were pleased with that facility also. We will definitely be using Wag Hotels in the future!

Review №4

2024-03-05 18:23:10

This was my first time using Wag for my cat Stinky. Using the app was convenient and easy to book Stinkys stay. The facility is super clean and dropping Stinky off the staff made detailed notes and labeled the milk and treats for Stinky!! I really liked being able to pull up to the front door with covered parking for drop off and pickup. I enjoyed receiving photos of Stinky throughout her stay but wish there where more you always want more photos of your fur baby I wish the app had a chat feature to check in but I did speak to Barrett Manning the GM about getting that on the roadmap of innovation. I think that would be a good feature and I suspect other customers would agree!! All and all Im 100% satisfied with Wag and will use them again! Bravo Wag

Review №5

2024-03-20 18:05:04

Had a great experience at Wag Hotels - West Sac! We were allowed to tour the place before deciding to place our dog in boarding there which made us feel very comfortable because we saw the cleanliness of the place and how the workers worked behind the scenes. My dog is a very sweet dog who loves everyone, but gets really sad when she’s away from the family and they made her feel welcomed. It was nice to get photos of my dog as well while she was there. 10/10 experience. Would for sure board my dog here again in the future.

Review №6

2024-06-11 00:14:07

We dropped our precious Nova off for a party we were attending. The facility is absolutely Beautiful from the moment we entered the lobby everything was clean neat and organized. Staff was very welcoming. They took the time to let my dog feel comfortable before taking her back for boarding. Love the 24 hour drop off and pick up . Love that they sent pictures throughout the day so we knew how she was doing. Love the cameras so we can watch her. Just a great experience all around. I highly Recommend wag hotels when you are in Sacramento and need a dog boarding facility.

Review №7

2024-04-30 02:54:26

I have been taking my dog here for the last few years and it is the only place I trust to board my dog. The app makes it very convenient to set up stays, check up on packages, or update your pets profile if needed. My dog is always happy when he comes which shows me he is being well taken care of. The staff are very professional and pay attention to detail. The all day play is an added plus and is an excellent place for your dog to socialize. With their packages they even include early drop off and late pick up which is extremely helpful for those of us in healthcare who work 12 hours. It is also nice that they have cameras that allow you to check up on your pet throughout the day and the staff sends you a picture each day of your stay. Thank you wag hotels for taking good care Rocky!

Review №8

2024-06-28 15:37:58

Friendly staff .They gave a full report on my dog who wasnt feeling well at our most recent visit (anxiety and vomiting her food). They also offered suggestions on our next visit to make her more comfortable.I always enjoy being able to access their cameras to watch my dog in the play groups as well.

Review №9

2024-06-25 00:21:37

We rely on Wag to take care of our little guy, Henry, when we go on vacation. We werent sure how he would do as he can be aggressive to other dogs when he is around us. However, he seems to be a pretty good dog when we arent around :-) There have been times when our toys were lost or food was misplaced, but overall Henry seems to do well here. We just wish it was a little closer to our house as West Sac is a bit of a distance for us. We have peace of mind when traveling and I love that I can check on him via video cam and email photos from staff.

Review №10

2024-02-09 03:10:50

We bring our dogs here for play and grooming. Last year they cut one of our dog’s dew claws and had to send her home with a bloody bandage wrapped around her leg. We decided to give them a break and write it off as a one time thing. Today, we came home from grooming and saw that our dog had one eye almost shut and was oozing puss and tears. Upon closer inspection, we see that they cut her and she is very uncomfortable and hurt. We even asked when we picked up whether there’s anything we needed to know, and they said “No, all good!”We are so disappointed about this behavior, especially the groomer not even telling us they had cut our poor dog. We have pictures here also. Beware if you are taking your dogs here for grooming.