Vons in San Diego

Review №1

2024-07-01 22:55:36

Overall great store but check the prep food because they won’t refund or exchange even if you have a receipt 🧾 the staff at the deli gave me a battle they didn’t not want to help Mike the manager did not want to come out neither smh! My salad had no chicken I bought a full sandwich the bacon was raw didn’t notice till I was half way through the sandwich good thing I didn’t get sick I had to cook my bacon at home …..always check your food

Review №2

2024-05-30 01:16:48

The new hire that’s in self checkout is rude and lacks training in performing her job and duties. Gave attitude when we had a issue and throw her hands up and said I don’t know can’t help and when we asked to speak with her manager she refused to get him and told us to leave. The manager finally came after we refused to leave and quickly fixed the issue the machine was having. She needs to be removed and relocated or properly trained. This isn’t the first time customers have issues with her.

Review №3

2024-02-27 16:11:41

The Robots are coming my people and this would be a great place to kickoff some automation. The DELI here is THE WORST Ive ever encountered. I thought the last time was a one off but found the problem persists. I think a few of them have cognitive challenges, and Im not being funny. From putting cooked food away slowly, Im not talking safely, Im talking leisurely putting stuff away with NO CONCERN for the customer at the counter. Watch the look on their faces even, like you are invisible and can wait as long as theyd like you to. Ive gone there and asked for items at the counter, only to have the employee NOT UNDERSTAND what it is i wanted. And Im articulate, as you can tell. So its not that... I feel like the deli EMPLOYEES actually GASLIGHT customers at the counter by picking up the SAME WRONG ITEMS over and over, while pretending to not understand. Its like a game to them, or so it seems. I try NEVER to COME HERE during lunch because Ive had it happen more than once now, so its NEVER A GOOD OPTION and I have regretted going each and every time...LOOK HOW MANY BAD REVIEWS ARE ABOUT THIS DELI? I IMAGINE AT THIS POINT THE STORE MANAGER DOESNT CARE, OR HAS NO COMMITMENT TO GOOD CUSTOMER SERVICE WHATSOEVER.

Review №4

2024-03-25 22:10:57

This Vons is beyond terrible. The prices are ridiculously high just so they can put things on sale for the price they should be. But the sales are also difficult to process. A few of them are still usual sales, but now there are a huge amount of its on sale but only if you buy a massive amount and its on sale but ONLY if you use your account and also its on sale but you have to use the Vons app and scan the barcode then decipher the offer and see if youre actually getting the right thing (usually theres a catch or you have to buy some combination of items to get the actual sale).There are almost literally zero carts in the entire store. Not in the cart storage at the doors. Not in the cart corrals out in the parking lot. Not even really with people shopping in the store. And the few that you can find almost all have wheel locks that are broken and cant actually be used. You would think a grocery store would want to make it so you can shop there, but this Vons has apparently somehow lost that piece of wisdom.Avoid and go somewhere else.

Review №5

2024-05-27 01:33:42

I don’t often write bad reviews, but I won’t be back. Ordered party trays to only get scolded by Doug for not answering his call when I was in the store to pick up. He then told me several times that I parked in the wrong spot. I’m just trying to get to my party and be helpful coming in to get the trays… nope yelled at

Review №6

2024-02-19 19:06:59

I want to comment on the complexity of store sales items. It used to be you could go into the store and buy the items on sale by checking the price on the shelf. Then you had to have the card but once you had the card, you got all the sale items. Now you need the app and have to download each item to get the sale price; the you must buy the correct amount of each item (in varying amounts and groups). I deeply object to this sort of “sale.” Grocery shopping should not be this complicated!!

Review №7

2024-03-22 17:25:41

For months now there have never been any carts to use. I limit my shopping to one or two needed items because. I understand the issue with the carts. What I dont understand is why they havent replaced them. Terribly incovienent for the customers. Ill return when the cart situation is fixed.

Review №8

2024-03-08 18:18:40

How are you going to have someone not trained to make the lavender drink that just came out working in the kiosk. Especially on Friday love. Come on.

Review №9

2024-01-15 16:44:26

Employee in the delicatessen didn’t seem trained but the others had them make our sandwiches regardless. They used the same disposable spoon between two things that definitely shouldn’t mix after just wiping it off on a napkin or something.

Review №10

2024-03-21 20:42:42

This is the worst possible Vons you can go to . The bakery messes everything up . Nothing is fresh and the customer service is the worst I’ve ever dealt with . They messed up a birthday cake entirely and refused to make it right . They just covered it up with a bunch more frosting completely ruining the cake .