vinSUITE in Napa

Review №1

2024-06-13 17:32:26

We have been faithful and loyal customers of Vinsuite & Wineware Software for the better part of 20 years. We recently decided to switch POS systems to enhance our reporting capabilities and to make it easier for our customers to place orders. We originally were planning on switching to Vinsuite, but after speaking to multiple wineries who use them, their pricing model was astronomically higher than what we are capable or comfortable paying, with price increases per year being a huge concern with every winery we talked to. They have refused to help us transition data to the new software company unless we pay an additional $3k out of pocket, in addition to charging us for the full year, and told us there were no instructions they were willing to give us to transfer the data ourselves. After 20 years of paying them thousands per year, we would expect a little customer service. They said they refuse to budge on pricing and dont prorate pricing at all. Please beware that if you ever decide to move on, regardless of how long you have been a customer, they play hardball and will no longer be willing to offer service or help in any way.

Review №2

2020-02-13 14:27:07

We have been using the VinSuite platform for over 3 years now. Most recently we updated hardware to a windows 10 machine. I made an appointment with Craig at VinSuite to migrate the software and database. I deal with a lot of different software companies in my roll. Craig not only made the switch seamless and very quick. He was able to correct some little idiosyncrasies that we have been living with for the last 3 years. What a fantastic experience! Thank you Craig!

Review №3

2019-08-28 22:21:58

I have had the opportunity to work with vinSuite for over 5 years now in the wine industry. They have worked hard to create a seamless hospitality point of sale for our tasting room as well as integrating with other reservation & email service apps. Their customer support team is always very helpful and assist you in a very timely manner. If you are looking for a new point of sale system for your winery, dont look past vinSuite!

Review №4

2019-08-15 16:40:54

I want to thank the support team at Vinsuite for all your help! When I call or email about an question l get someone to take care of things right away. The staff is knowledgeable and reliable.Their customer service has improved 100% in the last year.Good job and thanks.South Stage Cellars, Jacksonville,OR

Review №5

2020-01-21 20:56:42

I have had a very positive experience in the level of customer service and technical support we have gotten from all the managers at vinSuite. Craig Blackmon, Jonathan and Erin have made maximum effort to make the migration as successful as possible. Thank you for a great team effort!

Review №6

2020-03-10 19:17:04

I work for Laird Family Estate and we have been using VinSuite for a while they are great, always friendly and effective. Michael is great on the Support side of it, He has helped with so many things and I know he is always honest and quick to help.

Review №7

2018-08-06 18:54:54

I am developer on a customer side working with eWinery Solutions for over 5 years.While the platform has a few areas where it may be improved, I am almost amazed how robust the back end is.The platform itself using the old school development cycle: scope-implement-test-deploy as an opposite to the modern pattern concept-to-production. The API is robust and reliable allowing customers build on top of the out-of-the-box functionality outside of the platform.It may be challenging to understand all the great benefits of the application if you dont have experienced developer on your team, but if you do, this is one of the best eCom solution for wine industry.

Review №8

2016-10-13 21:29:45

I wish I could give negative stars. We have had this service for almost 2 years and all of the functions that we were sold on have never worked properly. I am now finding out that our POS system is not talking to our vinSuite system (as I would told it would) regarding updating inventory sold/promod in the POS and we have to manually update inventory every single day in vinSuite because of this - vinSuite did not have the professional courtesy to let anyone know about this problem (we keep strict inventory and found out this way, we were told by their customer service techs that it has been ongoing for a while) and I was just told there is no ETA on a resolution. There are still other on-going problems that there are no ETAs on a resolution, but I still have to pay full price for the service (and the services we are not getting). Find another winery software company or youll be duped like we have been.